Name: PrideInn Hotel Westlands
Address: Westlands Road,Westlands, Nairobi, 00200, KE

10/10

Exceptional

24 Jul 2026

Calum

Stayed for 10 nights with my girlfriend and the experience couldn’t have been better. The staff are so welcoming, friendly and knowledgeable. The restaurant is top class with extensive menu and well appointed. It is centrally located within a short walking distance of The Sarit Centre, Kenya National Museum and Reptile Centre, Westlands Market along with many Restaurants, Bars and Clubs. The hotel had activities every night including Karaoke, Arts & Crafts all done professionally and tastefully. The two of us ate there most nights due to the extensive menu and romantic atmosphere. The cost was between 8000kes-15000kes which included starters, mains, desserts, wine and drinks. So roughly £50-£90 which is cheap for the quality of the food and the excellent service provided by Moses the restaurant Manager along with the awesome Yvonne, Valerie and Juliana. A special thanks to them for making our stay special and memorable. The housekeeping team, security and reception are all a credit to the hotel and complete the exceptional experience. When we return this is where we will stay. I can give no higher praise. Thank You.

10/10

Exceptional

10 Jul 2026

William

The breakfast was very good the staff was nice and friendly, the room was clean, the onl thing I wish that they had a ATM in the hotel

Self

10/10

Exceptional

30 Jun 2026

Pamela

The food was to die for vast varieties .. polite and active staff they want to know you good .. its was just heavenly treatment.. love this place

Family

10/10

Exceptional

27 Apr 2026

prashant

Hotel is well maintained, staff if very very helpful especially the manager is an xcellent person

10/10

Exceptional

11 Apr 2026

Joseph

Stayed here 3 separate times and every time the staff were friendly and attentive, the breakfast was good, the rooms were spacious and clean and the beds were comfortable. It is well located and great value. Would definitely recommend.

Self

10/10

Exceptional

07 Mar 2026

Norbert

All went well. Very happy but a bit expensive for what it offers

10/10

Exceptional

02 Mar 2026

kenn

Room was better than the photos.
Staff were helpful

10/10

Exceptional

05 Dec 2025

Nancy

Very convenient and easy for me to make my way through the city and then back to the airport. Very friendly staff.

Business_and_leisure Self

10/10

Exceptional

25 Nov 2025

Erika

The group I was visiting Kenya with was all attending a rock and roll festival called we’re loud. This place was conveniently located near all the venues. The staff was very friendly, and helpful. The 24 hour dinning on the ground floor truly saved my life when we arrived late at night.

Leisure Friends

10/10

Exceptional

05 Oct 2025

Jorge

Good stay

Self

10/10

Exceptional

29 Aug 2025

Epiphane

The staffs were very nice. The facilities is excellent.

Business_and_leisure Partner

10/10

Exceptional

03 Apr 2025

David

I really enjoyed my stay and would stay there again. The facilities and staff were fantastic.

10/10

Exceptional

02 Apr 2025

Demetrius

Friendly and accommodating staff. This will be my first choice in Nairobi.

Leisure Friends

10/10

Exceptional

17 Mar 2025

demetrius

The staff at the Prideinn is amazing. Me and my traveling companions will definitely return. The cleaning staff and concierge staff did a great job, the restaurant is also amazing.

Leisure Family

10/10

Exceptional

04 Mar 2025

Hillary

I liked everything about the hotel. The staff were excellent. The welcome juice was to die for. I ntended to stay longer but i was forced to move to a different hotel coz the IT department left all sports channels on mute over the weekend. And so i couldnt watch sports on mute in my room. I had to leave.

Business_and_leisure Self

10/10

Exceptional

18 Dec 2024

Lal

Amazing staff excellrnt service

Business Self

10/10

Exceptional

02 Dec 2024

Sanjay

Good location for going around in Westlands.

Business Self

10/10

Exceptional

06 Nov 2024

Herish

Thanks

10/10

Exceptional

29 Sep 2024

Anita

Welcoming

10/10

Exceptional

27 Sep 2024

Bernard

Staff were very professional especially the front desk

Business Family_with_children

10/10

Exceptional

13 Sep 2024

Niya

Everyone was so helpful and friendly. Food was great. There is a bar next door that can get pretty lively at night with loud music so just FYI. I stayed in room 202 one night and needed ear plugs.

10/10

Exceptional

13 Sep 2024

Niya

This small,quaint and clean hotel is located nearby plenty of malls and restaurants. There is actually a bar next door and a great Indian restaurant across from it as well. The staff and security here are absolutely lovely. Eunice at the front desk was very helpful. The restaurant had amazing chefs and food. I was blown away by the attentiveness of everyone.

Leisure Family

8/10

Excellent

18 Aug 2024

Verified traveler

No major complaints. Mostly very good experience.Just late one night when I needed some drinking water in the room, the receptionist didn’t attend phone.. infact some picked the phone and hung up twice.. I had to go down to reception at 2 AM or there about get a bottle myself .
Wouldn’t recommend the hotel taxi service as it’s way too expensive. Explore options.

Business

8/10

Excellent

27 Jun 2024

Oluseyi

The front desk lady was very helpful and polite. The ambience is very nice. However, breakfast menus can be improved on.

Business Self

6/10

Pleasant

16 Dec 2019

Verified traveler

Can do better

Not so good. Too noisy at night as a result of an eaterly next door. Breakfast was not the best.

Self

8/10

Excellent

12 Dec 2019

FromHarlem

Ok and would come back to stay again. Staff were very nice.

Leisure Self

4/10

Poor

28 Oct 2019

Albert

Looks can be deceiving - serious cleanup needed

Internet pictures were not to go by when selecting this hotel. It looked great but in real life the hotel was disgusting. In addition, I cannot believe the average guest rating scores.

Lobby was small and untidy. Decor was terribly dated and even dirty.
Room is sparsely furnished. It required some drastic refurbishment. Perhaps just a good scrub could do the world of wonders. Tiles, mirrors and basin were cracked. Toilet was leaking on the floor. Towels were threadbare. Toilet brush was terribly unhygienic not to mention the back of the toilet.

I wanted to check out upon arrival but the hotel would not refund me, so I had to stay. Front desk staff were great in making me feel welcome.
General areas were untidy with everything lying around.

Self

10/10

Exceptional

17 Aug 2019

Sammy

Quite, secure friendly staff, near shopping center, city center airport clubs cost etc love the place ac works good

Friends_and_family Family

10/10

Exceptional

11 Jul 2019

Verified traveler

Great location.Lots of security.Super friendly staff.Very clean facilities.Great Wifi and satellite TV in the room.

10/10

Exceptional

06 Nov 2018

Verified traveler

Great customer service!

Great customer service!

Friends

10/10

Exceptional

03 Oct 2018

John

Location is great and easily accessible. Ac nice and cools room immediately which is great

6/10

Pleasant

08 Sep 2018

Ali

The employees are very nice, the hotel is very clean and safe, and food is excellent. However, There are a pack of stray/feral dogs in the hotel neighborhood. Very early in the morning they start barking and they are loud. Sometimes during the night they bark but not as much as in the morning. They are very annoying if you want to sleep after 5:00am. The hotel is not very sound proof and you can hear your neighboring rooms if the people staying are loud.

8/10

Excellent

19 Mar 2018

Alexander

Average hotel, friendly staff.

10/10

Exceptional

12 Jan 2018

Verified traveler

Wonderful Stay

I haveto say, although it was a short stay, it was very pleasant. I initially had a booking elsewhere and had to cancel because of how terrible the conditions were. So as soon as I came to PrideInn I was beyond relieved! Staff was friendly, rooms were clean, overall it was a great experience. Would definitely recommend. Thank you PrideInn for the wonderful hospitality

8/10

Excellent

10 Jan 2018

John

Close proximity to town and westlands shopping

Had a great experience staying here. Staff was very nice. Place is literally close to everything.

8/10

Excellent

23 Oct 2016

Diane

good value but cash bar only

Overall this is a reasonably priced hotel and a good location in Westlands. However you do need to be aware that whilst the Indian food is excellent for the evening menu (plus other food) any alcoholic drinks ordered are served on a separate bill as the bar is run by someone else rather than the hotel owners. These drinks have to be paid in cash and you cannot sign to your room. They don't tell you this when you order a beer etc - so be careful not to be caught short with no cash expecting just to sign them.

2/10

Poor

26 Jul 2016

Verified traveler

Nothing to be proud about at Pride Inn

This hotel is greatly overpriced for such rundown, ill-equipped rooms.

Family

6/10

Pleasant

17 Jun 2016

Verified traveler

the hotel is well located, staff are professional and the breakfast is very good. However the room need to be upgraded.

4/10

Poor

11 Apr 2016

Verified traveler

Bathrooms were horrible. Taps and accessories looked like one stolen or bought from junkyard

10/10

Exceptional

19 Feb 2016

Verified traveler

\nNice hotel in city center.taxis for 3$ available.

Excellent good hotel in the center if nairobi. Warm and welcoming staff
Taxis near by that can take you to any part of nairobi.great restaurant with good food.

2/10

Poor

18 Feb 2016

Shonak

Avoid Staying

It was one of the crappiest stay I have every had in any hotel. Its a 2 star hotel claiming to be a 4 star hotel.
the ac tripped on the first night, there was no hot water in the morning.
the property has no lift and they do not mention this.

4/10

Poor

22 Nov 2015

Verified traveler

Disinterested and unfriendly staff

The PrideInn in Westlands Nairobi was in a good location. When we arrived to chech- in the front desk receptionist was rude and had anaggressive arrogant manner, in addition the Manager came through reception and had the same attitude. We thought maybe they were just having a bad day however we encountered the same for dinner. The next day for breakfast the same, the chef was too busy looking at his phone despite there being only 4 people for breakfast we had to ask twice for an omlette and made to feel like we were a inconveniencing him. Thankfully we only booked one night, promptly booked elsewhere.

8/10

Excellent

16 May 2015

Pranav

Excellent location, great staff

I stayed for four days and was generally satisfied with the hotel. Very clean, quiet, and super-helpful staff.

8/10

Excellent

24 Aug 2014

Verified traveler

Very good, food is not up to the mark

2/10

Poor

21 Feb 2014

Verified traveler

Worst stay. Don't do it to yourself

Horrible place. I wish I could say one nice thing about this two day stay. Close to westlands but in a really dark and dangerous road. Not good at night. I'd prefer to spend an extra 50 usd and stay elsewhere. Mosquitoes, dirty rooms, rude staff. Never again.

6/10

Pleasant

09 Oct 2013

Verified traveler

Nice Little hotel in the middle of Nairobi

An above average experience, not your typical top of the range, but in its class I think its good, the rooms are okay and clean. Staff quite helpful and friendly. Although, the fumes from the restaurant's kitchen gets into the rooms when window is opened.

4/10

Poor

18 Sep 2013

Happy Traveler

A good place to sleep

The area does not allow for any outside venturing. It is a small hotel and the desk clerk did not know of my reservation when I was checking in at almost midnight. They tried to send me to one of their sister hotels in an unacceptable location for me. They said they had no rooms available but when I showed them my reservation number on-line they found a room. All in all the room was comfortable and breakfast was wonderful because of the fountain and greenery in the breakfast area.

8/10

Excellent

02 Sep 2012

Kuriyan

BUDGET CENTRAL

Great centrally located hotel in Westlands. Within walking distance of the main malls in Westlands and indeed Nairobi! Great art and craft markets also within walking distance. Given that moving around in Nairobi is a challenge at best this is the best location you can get!

6/10

Pleasant

28 Jul 2012

SF

mediocre quality but handy location

The problem isn't so much that it's not clean but that the hotel, the decor in the rooms and things like the towels, curtains, bed linen are old, worn and greying. For the price, I wasn't impressed.

4/10

Poor

22 Jan 2012

Verified traveler

Many points to be improved

It's the noisiest hotel I've ever stayed. Some nights we were not able to sleep due to the unbelievable noise of the generator, loud music from the restaurant and the chatting in front of our room door. The breakfast should definitely be improved! The management should take care of the hotel.