Radisson Blu Hotel & Residence Nairobi Arboretum

Kenya , Nairobi
Nairobi, Arboretum Road
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

10 Mar 2026

Easy fast check in, friendly staff, room very spacious and clean. WiFi strong in the room and throughout the property. Nice heated pool on the roof. Buffett was better than average, with good variety.

8/10

Excellent

04 Mar 2026

Hooman

We recently spent one week at the Radisson Blu Hotel, Cairo Heliopolis and had a very pleasant overall experience.

The hotel is conveniently located near Cairo International Airport. Although it is somewhat farther from the city center and Giza, this distance allows guests to stay away from the hustle and bustle and heavy traffic of downtown Cairo. Considering current Uber fares (February 2026), it is still worthwhile to stay in this area, even if the trip to downtown takes approximately 30 minutes to an hour, depending on traffic.

The hotel itself maintains a high standard of accommodation. The rooms are clean and comfortable, and the staff are consistently polite and friendly. The breakfast offers a wide variety of traditional and international options, including an omelet station, fresh fruit, and a coffee machine.

The only concern may be for guests who are sensitive to noise. Rooms facing the main street can be affected by traffic sounds and may not be ideal for light sleepers. We were fortunate to have our room changed to the quieter side of the building on the second day. I hope the management team will consider addressing this issue in the future, perhaps by enhancing soundproofing in the street-facing rooms.

Overall, we enjoyed our stay and appreciate the quality of service provided.

Family

8/10

Excellent

04 Mar 2026

Michael

Pool on roof only and rooms a little dark and awkward lighting but generally good apart from that.

10/10

Exceptional

02 Mar 2026

Sharon

The hotel is very comfortable, clean and the buffet restaurant where we had breakfast and dinner was overall pretty good, especially the fresh fruits and vegetables. It is close to the airport, which was important for us. Not very close to the old city or historical sites but you have to choose. The wifi was also very good.

Partner

10/10

Exceptional

01 Mar 2026

Khaled

Beautiful place and friendly environment
One acceptation
Many knocking noise in the morning

Self

10/10

Exceptional

01 Mar 2026

Kayleen

Yes everyday fresh towels new sheets amazing

2/10

Poor

28 Feb 2026

KAMLESH

Outdated hotel with poor bed mattress and carpet. The bathroom was old, with some mould and poor quality/finish
Breakfast spread was minimal
Apart from concierge, all staff looked stressed and not welcome

Family_with_children

10/10

Exceptional

23 Feb 2026

susan

Lovely room. Comfortable friendly staff

Partner

10/10

Exceptional

21 Feb 2026

Arif

Yes

10/10

Exceptional

21 Feb 2026

Stephanie

6/10

Pleasant

17 Feb 2026

Vibhore

Room was in good

10/10

Exceptional

15 Feb 2026

Rouzalin

Clean room

Leisure Self

8/10

Excellent

13 Feb 2026

Sarah

Good value for the price. The bathroom coulvve been a bit cleaner and the noise from the street would've been a bit much if we stayed more than a quick overnight. The staff was friendly.

Leisure Family

2/10

Poor

01 Feb 2026

zack

Staff is helpful and great but hotel need renovation and maintenance

Business

4/10

Poor

30 Jan 2026

CHANG SEOK

I stayed on the 7th floor.
The room is not ventilated and smells stiff, maybe because of the humidity.

Business

10/10

Exceptional

29 Jan 2026

OGAN

It's clean hotel with friendly staffs. Have had a pleasant stay, also centrally located.

Business

10/10

Exceptional

29 Jan 2026

Omar

The room was clean and the location is nice.

Business

10/10

Exceptional

26 Jan 2026

Peter

Good

6/10

Pleasant

25 Jan 2026

Ahmad

Good but furniture old

Business

10/10

Exceptional

25 Jan 2026

Mazher Hassan

It was great

10/10

Exceptional

23 Jan 2026

Dean

Clean room, friendly staff. The buffet is reasonably priced with many selections

10/10

Exceptional

22 Jan 2026

Amit Pal Singh

Staff is very helpful and they all speak English.
Airline lost my luggage and one of the staff member at concierge helped me to locate it.

Leisure Partner

2/10

Poor

21 Jan 2026

Sarah

Check in process took around 4 hours. They had us wait for the rooms and also their system was broken. Gave us wrong rooms. Made us pay extra $20

Leisure

10/10

Exceptional

18 Jan 2026

Michael

Courteous, professional staff. Sizeable, spotless rooms. Fantastic wide-ranging breakfast selection.

Business

8/10

Excellent

18 Jan 2026

Zerrin

Room was clean but I see that it needs to be updated.

Friends_and_family Family

6/10

Pleasant

17 Jan 2026

Harpreet Kaur

Partner

4/10

Poor

14 Jan 2026

Diego

I have stayed at this property in the past and used to have a very good impression of it. Unfortunately, my recent stay was not up to the expected Radisson Blu standards.

The Positives:

Location: The positioning remains excellent for business travelers, given its proximity to the airport and the fairgrounds/exhibition center.

Amenities: The lobby is pleasant, and the internal services are quite convenient. Having an ATM and souvenir shops on-site is a plus. I would specifically like to mention the barber, who does an excellent job and is very professional.

Gym: Relatively spacious and in acceptable condition. While the equipment is not latest-generation, it is perfectly functional for a good workout.

The Negatives:

Room Comfort & Noise: While the room was clean and the bed was comfortable, the soundproofing was a major issue. The door does not isolate noise from the hallway, and the windows are very thin. I could hear every sound and music from outside until late at night, which made it very difficult to rest.

Bathroom & Furniture: The bathroom is heavily worn out. The shower, bathtub, and fixtures show significant signs of age. The furniture is in poor condition and generally gives an impression of neglect.

Breakfast: The quality was disappointing. The selection is quite limited, but more importantly, the overall quality of the food does not meet the standards of a 4 or 5-star international chain.

Business

6/10

Pleasant

12 Jan 2026

sylvia

I reserved two rooms on the 7th floor, both rooms need renovation. The ceramic floor was broken in one if the rooms, bathroom door was not closing easily, lamps were broken, furniture was dusty. Staff were friendly.

Leisure Family

10/10

Exceptional

10 Jan 2026

Isa

Internet connection could be better

Business

4/10

Poor

09 Jan 2026

Jameel

Room - dirty. Carpets could do with a shampoo. The table where coffee and tea is kept is just about falling to the ground.
Staff - just about right in terms of being helpful.
Amenities - just ok.
Bathroom - vanity needs a deep clean.
I booked your hotel on the basis of the Radisson Blu Brand but it didn’t live to the expectations. I feel somewhat ripped off in all honesty. The hotel is more like a 3 star hotel at best. The rooms needs a serious upgrade or at least clean it properly. It felt very unhygienic. It would be appropriate to at least refund 50% of my accommodation all things considered.

Leisure Family_with_children

8/10

Excellent

08 Jan 2026

JEAN PIERRE

👍

8/10

Excellent

04 Jan 2026

Gihan

It was the same food every day! I would suggest changing thing up a bit. Staff is very friendly and helpful. Dining room clean and spacious

Leisure Family

8/10

Excellent

31 Dec 2025

Alida

Friendly staff

Leisure Partner

8/10

Excellent

31 Dec 2025

Nafisa

Good

Leisure

10/10

Exceptional

29 Dec 2025

Miguel

Super

6/10

Pleasant

26 Dec 2025

Gihan

Room was not stocked well ( coffee, towels were old and taterd
Staff friendly but not well trained.
Definitely not what I expected from a Radisson hotel

Leisure Family

8/10

Excellent

22 Dec 2025

Dinakaran

Helpful staff and the restaurant ambience

8/10

Excellent

19 Dec 2025

Mohamad Abi

Food improvement

10/10

Exceptional

16 Dec 2025

Ryann

Caring staff & business amenities! I had an extremely important job interview and needed the room a little early. The front desk staff saw the desperation and got me settled. I really owe them a thank you. Room was spotless and the WIFI was excellent. This hotel is excellent for business. Desk in room was professional, background professional, everything easy for virtual work. THANK YOU!

Business

6/10

Pleasant

15 Dec 2025

Haiyan

Bathroom

Business

2/10

Poor

13 Dec 2025

Jamil Uddin

Room

Business

6/10

Pleasant

09 Dec 2025

Ashwin

Took long time in check in as they didn’t find this booking in their system.

Business

10/10

Exceptional

08 Dec 2025

Tracey

Very friendly staff, helpful and attentive. Would definitely stay there again.

Leisure Self

4/10

Poor

03 Dec 2025

Arun

Hotel is so close to airport that taxis don’t want to go there and hotel informed that they needed 24 hours prior notice to arrange shuttle. Charge was 25 dollars for pick up. For a shuttle that takes five minutes to reach airport. It is really bad for hotel to make it so hard for airport transport. When I took shuttle back to airport it was only 8 dollars and shuttle driver informed that even after landing we can call him and he is available: why did Hote sent me a message saying they need 24 hours notice for a shuttle. Really bad experience.

Business

10/10

Exceptional

30 Nov 2025

Sharon

Clean room and staff service was great. Good breakfast.

6/10

Pleasant

25 Nov 2025

mark

Booked a king bed, got two singles where my feet dangled over the edge because i guess im too tall. Mini fridge that was supposed to be stocked was empty. Bath tub was clogged. The staff was all friendly though and its in a great location. They do want to charge $25-50 per person for an airport exchange and i got an uber for 1.50

8/10

Excellent

24 Nov 2025

Sundeep

Room was clean and accommodating, our stay was only for one day.

Leisure Friends

8/10

Excellent

23 Nov 2025

Melania

The great hospitality

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

mary

Beautiful hotel. Rooms were clean and comfortable. Staff was kind and helpful. My son left his wallet and they kept it for him until he was able to get back and claim it. Bar was great. Restaraunts were also excellent.

8/10

Excellent

18 Nov 2025

Danielle

Good staff, well priced and close to the airport, recommended getting an Uber thiugh as it is cheaper than what the hotel offers.

8/10

Excellent

17 Nov 2025

Yousif Nassier

Very nice location and service

Leisure Family

10/10

Exceptional

16 Nov 2025

Zoe

Only stayed for one night but the room was spacious, very nice pool area on the roof top and we were able to get food in the bar area by the pool in the evening for a very reasonable price. We found ourselves stuck and in need of a very short notice reservation and the hotel were very accommodating. They had a pianist playing in the lounge/lobby which was really nice. I would love to return and stay for longer because from the small amount of time we spent here it seemed a really nice and luxurious place to stay. If you need somewhere close to the airport, this would be a great pick.

Leisure Partner

2/10

Poor

16 Nov 2025

Stefan

Lack of humanity and they care less for families with small children!
Arrived at 8pm with a 3yo and a 5yo all super tired after only 2 hours sleep the night before. Booked the hotel at 5pm on our way from Alexandria to Cairo and for some reason they couldn’t see our reservation. Asked them to give us a room so we can sleep and will figure out the reservation afterwards, told them in worst case will just pay again to them and get money back from Expedia. They refused to do so, we waited until 11pm because they insisted to contact Expedia and we had our flight at 4 am next morning.

2/10

Poor

15 Nov 2025

AHMED

Bad

Business_and_leisure Self

2/10

Poor

08 Nov 2025

Cem sinan

staying hotel is to have some rest. although it is not firsr time to stay

but there is fast food restaurant under hotel but toooo much noisy lije disco with full of music

ı asked rdception a

10/10

Exceptional

07 Nov 2025

Nada

10/10

Business Self

8/10

Excellent

04 Nov 2025

Emran

Moderate budget hotel
Near Airport. Best part is convenience to airport

10/10

Exceptional

30 Oct 2025

Ali Hidir

Everything was great!

Business Friends

10/10

Exceptional

30 Oct 2025

Arif

Good

Business

10/10

Exceptional

29 Oct 2025

Faika

excellent stay

Business

8/10

Excellent

27 Oct 2025

Tariq

3 star hotel

6/10

Pleasant

22 Oct 2025

Daniel

Clean rooms, expensive food

Food service took 45 min to arrive, and the food was a bit over priced for what we got. The people were friendly though, and it was in a good location, and the rooms were clean and comfortable.

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Harry

Nice hotel, in between new and old Cairo. I liked having Wings and Things restaurant attached. Something a little familiar to an area very unfamiliar! Very friendly staff

Leisure Partner

8/10

Excellent

15 Oct 2025

Bradley

Stay was fine. The hotel treated us well. Easy access to the airport and friendly staff.

Friends_and_family Family

6/10

Pleasant

14 Oct 2025

Zuhir

It’s ok

Leisure Family_with_children

10/10

Exceptional

07 Oct 2025

Dr. Ahmed

It waok

8/10

Excellent

02 Oct 2025

Dr. Ahmed

The room was noisy because of street traffic. The hot and cold water alternate randomly during showers. Electric goes off and you have to call front desk to find circuit breakers. Toilet flush leaking. Lights flickery. For the price the hotel rooms are just ok. Poor finishings. It’s clean and the staff are super friendly. At the bar there was a hotel staff lady in purple jacket super mean to the bus boy and we heard all the dramas.

Business

10/10

Exceptional

26 Sep 2025

Dr. SALEH

Staff are very friendly & helpful & they try all the time to make your stay comfortable specially chef Suliman from restaurant , he adds value to our vacation

Leisure Partner

10/10

Exceptional

25 Sep 2025

robinson

Nice breakfast, close to the airport, and shopping

Leisure Partner

6/10

Pleasant

23 Sep 2025

Wayne

Hotel was never cleaned properly. Very dusty and mould around the bath. Blood on the bed quilt. They failed to refil the coffee and tea stand every morning and I kept having to ask.

Leisure Family

10/10

Exceptional

22 Sep 2025

Paul

Three nights stay had a great time, was treated very well by the staff. Pool area was great as a smoker there was lots of places indoors to smoke.

Leisure Self

2/10

Poor

11 Sep 2025

Suzan

The hotel looks nice as you walk in and for the most part it is quite nice can see some aging and bad repairs here and there. That’s really not my issue though. Checking in waiting at queue two men walked past me and reception staff just served them. I let it go not worth the hassle just an observation. But then one day at dinner not any of the many waiters could ask if I wanted a drink? Then there is the tour arrangers in the reception. I was to go to the pyramids and museum. The man who takes me the one that the hotel arranged for me takes me to a shop and claims it’s a museum it a paper shop where they sell the $10 airport price pictures. He was pressuring me to buy a picture I had no interest in whatsoever ever. I don’t even like them not my thing. I offered him money just so I could go without feeling guilty, which he took. He kept on with the high pressure sales tactics. I know I should have walked away and left but I was so caught up in that moment of guilt.
Anyway I don’t think a hotel should be participating in these practices. Particularly one with an international brand. I used the hotel tour operator as I thought I would be better off but they charged me £100 and of course you need to tip everyone and then on top I still needed to pay all the entrance fees on top. They claim there was a washing machine in room. I did not even see one in the whole hotel never mind room and I had been banking on it so took less clothes than I needed for whole stay.

Leisure Self

10/10

Exceptional

10 Sep 2025

Dr. SALEH

Staff are amazing specially reception & restaurant . Thanks to chef Sulaimaln & chef farrag
Thanks Merna & Rahmah from reception which added value to my vacation

Leisure Partner

10/10

Exceptional

06 Sep 2025

Zira

Nice place

10/10

Exceptional

01 Sep 2025

Roxana

Lovely staff, great food

Leisure Family_with_children

6/10

Pleasant

02 Aug 2025

Patrick

Average hotel.
More like a 3.5 star rating

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Ahmed

It was an ok stay,, thanks

Business Friends

10/10

Exceptional

18 Jul 2025

Maggie

The staff were excellent and food in restaurant and room service were brilliant. The room is on a noisy street and the double glazed windows did not shut out all the noise . But it was tolerable would not deter us from going back to stay there again .
The toilets are in need of a bit of iupgrade e.g there was a contant lingering smell in the tiolet, the tiolet seat is not soft closing the toilet basin itslelf got blocked twice but was dealt with immediately.
So all in all a nicevpkace to stay and bery convenient location

Leisure Partner

10/10

Exceptional

16 Jul 2025

MARY

Good

Leisure Self

10/10

Exceptional

15 Jul 2025

Corrin

Wonderful staff - very friendly and made the stay!

Leisure

6/10

Pleasant

13 Jul 2025

Navneet

It was not Blu standard at all. Staff was arrogant from Reception to Restaurant. Service was poor. No one care about you during breakfast. Tables and Chairs are dirty and staff doesn’t care about that.

Business

10/10

Exceptional

10 Jul 2025

Susan

Close to airport
Excellent customer service
Rooms pretty clean and spacious
They held our luggage til the rooms were ready
They gave us connnecting rooms for my family

Leisure Family

10/10

Exceptional

04 Jul 2025

Bashar

Very good

10/10

Exceptional

27 Jun 2025

Virgilio

Very nice hotel close to the airport shopping and dinning

Leisure Family

10/10

Exceptional

15 Jun 2025

SUBHAKARARAO

Excellent

Leisure Family

10/10

Exceptional

11 Jun 2025

Bennett

This is an excellent hotel! Clean throughout. Friendly and helpful and competent staff.

Leisure Family

8/10

Excellent

02 Jun 2025

Harinath

We chose this location because we had an early morning flight to catch. The airport is just a 5–10 minute drive away, and an Uber will typically cost around 150–200 EGP. We recommend avoiding taxis to or from the airport.

The hotel is situated in the middle of a residential neighborhood. The staff were kind enough to accommodate our early check-in, which we appreciated.

The only downside was the loud music at night coming from nearby houses, especially in rooms facing the street.

Leisure Family

8/10

Excellent

31 May 2025

Shamarah

Check-in was nice. The staff were warm, helpful and made the security process smooth. The entrance smells lovely and feels calm and welcoming on arrival. My room was spacious and very comfortable - possibly an upgrade, as I had a large twin setup with a sofa, great pillows and a very comfy bed. The bathroom was clean with strong hot water pressure. My room faced a busy road and traffic noise continued late in the night (Cairo never sleeps)! More disruptive though, was being placed in an adjoining room. Sound insulation was poor; I could hear conversations and crying from the next room very clearly, which affected my sleep. I’d strongly recommend requesting a non-adjoining, non-road-facing room if you’re sensitive to noise.

Breakfast had a wide range of options, including Egyptian dishes, an omelette station, fruit, cereals, coffee, tea, and juices. I mostly stuck to scrambled eggs, which were good. The gym looked well-equipped, though I didn’t get to use it. Room service was prompt and reasonably priced with a few tasty items. The staff overall were polite and responsive, and reception even phoned during one quiet day to check in, which was a thoughtful touch. The surrounding area felt safe, with a few walkable businesses nearby incl. a café, pharmacy, takeaway places. The hotel has its own restaurants/bar.

Checkout was smooth, the airport shuttle cost $8USD per person. It was on time at 4AM and got me to the airport in 10mins.

Leisure Self

10/10

Exceptional

24 May 2025

Edith Norma

Friendly staff, good food, good music, nice environment.

Leisure Family

10/10

Exceptional

24 May 2025

Edith

Great place to stay.

Leisure Family

8/10

Excellent

20 May 2025

Tania

The hotel is good , rooms renovated
The only

4/10

Poor

15 May 2025

Yazan

Room was dirty.
Hotel made me pay for 2 nights although I stayed for one night only. they refused any refund.

Business Self

6/10

Pleasant

12 May 2025

Mohammad Ali

The cleaning was not to standard

Business Self

10/10

Exceptional

10 May 2025

Sahar

Nice hotel

It was nice and comfortable, many thanks for the professional staff.

Friends_and_family Family

4/10

Poor

10 May 2025

ATEF

Problem is with management, needs sever training.

Leisure Family

10/10

Exceptional

05 May 2025

Alicia

Great place. It a last minute booking but I was satisfied with this hotel. I recommend

Leisure

10/10

Exceptional

01 May 2025

Ahmed

Excellent

4/10

Poor

26 Apr 2025

jasmit

The property is poorly maintained. The air conditioning did not work, the bath tub was rusted, dirty and infested with flies. The staff were kind nonetheless

Business_and_leisure Family

8/10

Excellent

16 Apr 2025

Ahmad

Good

10/10

Exceptional

16 Apr 2025

rami

I stayed in the seven floor
Cleaning stafe did a great job
Keeping the room clean
And provide me with hour daily needs
Elevators were easy to get to
Breakfast was good
Issue was with the shower
It shift from hot to cold as maybe
The mixture was not mixing good
So aster I set the temp
It will shift from warm to very hot
Then to very cold then it stay at worm for two min then very very hot for second then vey cold for second and so on
I called maintenance they cam and check
But it stayed the same
The issue was when it switch to hot it can burn
Thanks

Business_and_leisure Family