Palacina

Kenya , Nairobi
NAIROBI, Kitale Lane, Nairobi
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75 reviews shown

10/10

Exceptional

09 Jun 2026

Eliora

This property is AMAZING! The staff makes you feel welcome from the time that you arrive until the time that you leave. Samson was a big part of why our stay was smooth and seamless.
The breakfast is phenomenal. I’ll definitely stay here every time that I am in Nairobi, Kenya.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Hubert

This was perhaps one of the best places I have ever been to in Africa. Thoughtful staff and a wonderful property. Truly top-notch!

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Diann

Our room was great. Very clean and centrally located. The staff was very friendly and helpful. We felt very safe and well taken care of. The property was very well maintained and very quiet and inviting.

Friends_and_family Friends

8/10

Excellent

22 Feb 2026

Linda

Room was nice but air conditioning did not work, moved to a new room same concern. Too many stairs if you are older

8/10

Excellent

22 Jan 2026

Tieraona

Beautiful

Business Partner

10/10

Exceptional

08 Nov 2025

Mary

Room was very clean, with adequate amenities and tastefully furnished

Self

10/10

Exceptional

28 Oct 2025

Carlton

Pool aesthetics were beautiful, clean, towels available, as well as a phone. Gym was well equipped with a variety of options. Top notch!

Leisure Partner

10/10

Exceptional

04 Oct 2025

Denise

Lovely Palacine. Great staff, beautiful rooms, yummy breakfast. Great location . Thank you

10/10

Exceptional

07 Sep 2025

David

This is a glorious place to stay when in Nairobi. It’s just a tranquil oasis with incredibly friendly staff, amazing food (we’re vegetarians), and astonishingly spacious comfortable rooms. We had a huge balcony which overlooked beautiful trees and were woken up by bird song every morning. The facilities are great - swimming pool, health club, etc. But it is the staff that make us feel so welcome and at home… Samson at reception was especially thoughtful and engaging and I had great conversations with driver David.

Leisure Partner

10/10

Exceptional

29 Aug 2025

Nadia

Beautiful property

10/10

Exceptional

18 Aug 2025

Deborah

Little piece of paradise in the big city

The hotel is beautiful and our room was lovely. We had a great king size canopy bed with nice linens and mosquito netting. We also had a living room and balcony overlooking a lush garden. The restaurant is nicely appointed but lacks a bit for lunch and dinner, however the breakfast is quite good with so many fresh fruits and made to order omelets. Very nice and safe location.

Partner

10/10

Exceptional

12 Aug 2025

KennethL

The staff was very helpful in all aspects if anything was needed or if there was any problem they were on the job wuickly to remedy the situation... great place to stay..

Leisure Self

10/10

Exceptional

20 Jul 2025

Rohit

This is an excellent hotel in a safe area of Nairobi
It is tastefully decorated with large well decorated rooms.
The staff was proper
I will stay there again

Leisure Family

10/10

Exceptional

20 Jul 2025

Joseph

This hotel is amazing! Everything from the big, fluffy white towels and crisp, clean white sheets to the wide array of tasty food they served for breakfast, everything was wonderful! The property was beautiful! I forgot I was in the middle of a busy city and felt like I was in a small oasis surrounded by the lush palm trees and vibrant landscaping. Every single staff member we came across was exceedingly kind and went out of their way to help however they could. They all welcomed us each day with a wide smile and a kind word. The amenities such as the pool and the fitness center were well kept and had everything we needed. We were able to utilize the small kitchen and the nearby grocery store to supplement some of our meals during our stay. I highly recommend this place! You won’t be disappointed! Choose Palacina and feel the sweet Kenyan hospitality!

Leisure Family

10/10

Exceptional

12 Jul 2025

Joseph

Beautiful room, very friendly staff, quiet area. I would highly recommend this hotel

Leisure Family

10/10

Exceptional

18 Jun 2025

Deborah Yarbrough

Amazing! Great accommodation, Great service, Great food!!!

Partner

10/10

Exceptional

06 Jun 2025

Deborah Yarbrough

Outstanding Guest services from EVERYONE. The entire staff was polite, attentive, helpful, beautiful smiles. They provided information as needed, directions, suggestions and anything else We needed.
They accommodations were wonderful, access to food, transportation was only a few steps away. I felt relaxed and very happy & safe.

Partner

10/10

Exceptional

27 May 2025

Titus

Exquisite!

10/10

Exceptional

09 Mar 2025

Hugh

A lovely quiet oasis

Leisure Family

10/10

Exceptional

07 Mar 2025

Mary

Excellent stay

Very comfortable room, cleanlinees standards were commendable. The service personnel were helpful and friendly. The check in and check out processes were pretty straight forward and smooth. The food was excellent for the breakfast every morning. The location of the hotel / suites is also really nice and quiet.

Business

10/10

Exceptional

28 Feb 2025

Verified traveler

Peaceful, convenient modern suites

Fantastically comfortable beds, excellent staff and a lovely suite. Very peaceful location with 2 pools but only 15 mins from Wilson airport and striking distance of Blixen Museum, Carnivore and the Giraffe Sanctuary.

Partner

10/10

Exceptional

14 Jan 2025

Ann

Love this hotel, was last there in 2020.
Food great, staff top class, best place to stay.

Leisure Partner

10/10

Exceptional

02 Jan 2025

Kay

Great facility with excellent service

We totally enjoyed our stay at Palacina. We got a great room. The lap pool was fantastic. We would like to commend Andrea and her team for excellent service. You made our stay wonderful.

Partner

10/10

Exceptional

28 Dec 2024

Caron

Tropical oasis in middle of Nairobi

Amazing condo/ hotel! Beautifully decorated

Friends_and_family Family

10/10

Exceptional

23 Dec 2024

David

Relax into Nairobi at Paladins

Fantastic property and attentive staff. Enjoyed the breakfast each day and lunch/dinner options were excellent.

Friends_and_family Family

10/10

Exceptional

11 Nov 2024

Edwin

Nairobi’s ONLY hidden GEM!

Leisure Partner

10/10

Exceptional

28 Oct 2024

Rakesh

Beautiful, tranquil place, spacious rooms, wonderful staff and service. I have many choices but this is my regular place in Nairobi. Only wish they had a wider range of vegetarian options in the menu.

Business Self

10/10

Exceptional

30 Sep 2024

katherine

Beautiful hotel, impeccably helpful and polite staff

Leisure Family

10/10

Exceptional

24 Sep 2024

Rebecka

This hotel was very cozy and comfortable. The staff were friendly and helpful. The property was beautiful and there were nice places to read, work or socialize. I loved the lap pool as well. I will definitely stay here when I return to Nairobi.

Business_and_leisure Self

10/10

Exceptional

20 Sep 2024

Geoffrey

Our stay could not have been better! Beautifully decorated and spacious room, quiet and comfortable. EVERY staff member was warm and welcoming. Would love to stay here again!

Partner

10/10

Exceptional

09 Jun 2024

Yem

Amazing staff and amazing service.

Leisure Family_with_children

10/10

Exceptional

09 Jun 2024

Brenda

This place is amazing. The service top notch, the friendly employees, the cleanliness, the amenities, everything! Also
The food is probably at the top of what I’ve experienced in East Africa.

Leisure Self

10/10

Exceptional

20 Feb 2024

Denise

Palacina is lovely. Staff goes above & beyond to make sure your experience is confortable. Manager Andrea customer service is outstanding, solving an issue I had on my very 1st night with them, She made sure I was happy & confortable. All reception staff is friendly as well as the kitchen. I enjoyed my Breakfast and my lovely last dinner at the property with them. Rooms are peaceful, spacious & well decorated. Location is great too. Indoor pool is lush. Thank you team, I will be gladly coming back. Much Love. Denise & Olivia

Family

10/10

Exceptional

23 Jan 2024

Justin

Beautiful property and rooms

Business_and_leisure Partner

10/10

Exceptional

15 Nov 2023

Lindsey

Staff was kind and helpful at all times. Check in and check out was easy, and a quick walk to Mama Oliech. Would definitely return!

Leisure Self

10/10

Exceptional

15 Nov 2023

Joanna

Beautiful place to stay.

Beautiful place to stay in Nairobi. We only had one night here but we wished it was much longer. Great facilities. Lovely team. Beautiful room. Recommended.

Partner

10/10

Exceptional

16 Oct 2023

Rakesh

Beautiful place. Great rooms. Nice gardens. Wonderful staff and service.

The WiFi however was choppy and frequently went out, totally unacceptable for 2023. And the restaurant menu needs more vegan and vegetarians options.

Business Self

10/10

Exceptional

16 Oct 2023

Rakesh

Beautiful tranquil hotel with a lovely garden and wonderful service. The staff are exceptional. And my upgraded room was spacious, super comfortable and clean — loved it.

For long stays the menu can get limited, would encourage them to add more vegetarian/vegan items. And the WiFi while fast was spotty — often cutting out.

Business Self

10/10

Exceptional

30 Sep 2023

Karen

Drivers were amazing, will take you wherever you want. Special thanks to Felix for taking good care of me while shopping. The indoor pool is beautiful and warm. Best of all is the resident tortoise. She was entertaining. Thanks for a great stay.

Leisure Self

10/10

Exceptional

23 Aug 2023

Karen

LOVED everything about this place! Here in Nairobi for my sons wedding and they took such good care of us!

Friends_and_family Family

10/10

Exceptional

22 Jul 2023

Bradley

Palacina is a delightful luxury boutique hotel! Enter the security gate and you are in a peaceful garden with comfortable seating and dining on the porch. Our suite was enormous and luxurious with a comfortable bed and a balcony with additional seating overlooking the gardens. The food and staff are all wonderful and when I return to Nairobi I will definitely stay here again. I highly recommend Palacina.

Leisure Partner

10/10

Exceptional

12 Jun 2023

Christina

The food, ambiance and service at the restaurant were excellent! My apartment was clean and comfortable. The garden setting was very enjoyable. Staff were very helpful and friendly. Free laundry facilities were appreciated.

Leisure Self

10/10

Exceptional

23 Apr 2023

Kelly

My stay at the Palacina was phenomenal! The staff all went above and beyond to make me feel comfortable and welcome!

The room was incredibly spacious- with a separate kitchen and sitting room, large closet, peaceful bedroom, and well equipped bathroom!

Will definitely return!

Business

10/10

Exceptional

20 Mar 2023

Paul

Welcoming and special hotel.

An absolutely amazing hotel in Nairobi. Very good service. You are made to feel welcome and special by the staff. There is an amazing garden with a pool and also an indoor lap pool for swimming in. We are there twice and the food was very high quality. Breakfast chef even cooked us an early breakfast on the day of departure.

Partner

8/10

Excellent

14 Mar 2023

Catherine

Great staff, gorgeous rooms (though stoves are old and dated), lovely breakfast. Menu boring and could do with more variety

Business Self

8/10

Excellent

30 Dec 2022

Rita

Really good food. Beautiful green outdoor area. Helpful staff. The rooms are slightly outdated.

Leisure Family

10/10

Exceptional

13 Dec 2022

Kessa Alissa

The staff was amazing! Not one negative encounter! Front desk staff were welcoming and so was kitchen staff, particularly Ms. Lydia and Chef! The omelettes in the morning were tasty. Would like to see more of a variety menu for longer stays or all inclusive option, but otherwise, this hotel was nothing short of a great experience!
Hotel was cozy, beds very comfortable. Rooms immaculate and super clean!
We truly enjoyed our stay!
Thank you Palicina staff as well as their sister company African Tours Safari for an amazing birthday trip, tour and Safari organization thoughtfulness throughout our trip!

Leisure Partner

4/10

Poor

21 Nov 2022

Christine

Not 5 stars

It’s listed as a 5 star resort. However, there was used cups with old tea bags still inside placed in the cupboard, the tv barely worked and when it did only had like 10 channels, no room service past 9pm so nothing to have after a long journey and arriving hungry, I had to request simple things like a blow dryer. The shampoo and soaps had been already half used. There were no robes or anything that made it feel like a “5 star” resort. It’s a decent place but not somewhere I would stay again if looking for a luxury getaway.

2/10

Poor

12 Nov 2022

MeShon

I did not enjoy my stay. There is no air condition so the windows where left open. While the place is beautiful I didn’t appreciate the mosquitoes bites all over my body. The food was nasty and not prepared fresher and what I contribute to getting me sick. I would not suggest staying at this hotel.

Leisure Self

10/10

Exceptional

11 Oct 2022

Denton

Beautiful place with excellent staff. Very peaceful, yet centrally located. Definitely recommend.

Leisure Self

10/10

Exceptional

14 Sep 2022

LUCIA

Excellent as usual

Business

10/10

Exceptional

09 Aug 2022

debra

Perfect

Outstanding property! Food was delicious, staff were incredible and room was excellent. Highly recommend!!

Friends_and_family Family

10/10

Exceptional

31 Jul 2022

LUCIA

We are regular clients and we love the place. I would recommend the place for both business and tourists.

Business Partner

10/10

Exceptional

05 Jul 2022

Doneshia

This is y second time at the property and I absolutely loved it. They upgraded our rooms. Everything there is perfect, and there is free laundry.

Friends_and_family Friends

10/10

Exceptional

13 Jun 2022

Shirley

Nairobi Welcome

What a beautiful and tranquil
Hotel to stay after long overseas flights. The staff was fantastic, very professional and most accommodating.
2 nights were not long enough

Partner

10/10

Exceptional

21 May 2022

Maria

The most beautiful hotel that I have seen in a while. Extremely clean, impecable service, rooms with plenty of area, very quiet place and perfect location of you are planning to visit the top attractions in Nairobi. Best deal quality/price.

Leisure Partner

10/10

Exceptional

17 Mar 2022

Kathy

Nice room, very clean. Great indoor lap pool. Breakfast is decent and the terrace is very nice for meetings. Good location if you want to do things in Kilimani.

Business_and_leisure Self

10/10

Exceptional

17 Mar 2022

LUCIA

This is my favorite stay in Naiorbi. Safe, green, stylish, comfortable, with very kind and professional staff. Very good brasserie, not huge choices but more then enough for my way of life. Attentive to details, quite, with charm. Always the best choice in Nairobi.

Business Partner

10/10

Exceptional

10 Mar 2022

Samuel

It is a beautiful property with serene surroundings throughout. Rooms are amazingly spacious. Waking to the sound of chirping birds and the nearby creek was heavenly. It is truly a hidden gem and oasis in the middle of a bustling city. I will definitely be back for a much longer stay.

Business Friends

10/10

Exceptional

07 Mar 2022

Verified traveler

Great location, grounds, and value for money in Nairobi. Friendly staff. Highly recommended -- will happily stay again myself.

Business

10/10

Exceptional

23 Feb 2022

Verified traveler

Peaceful accommodation in Nairobi!

The Palacina is a great place to stay in Nairobi. The restaurant has a excellent food. The healthy choices on the menu are much appreciated and the bistro bowl became a favorite! The rooms are spacious and offer space to work and relax. The staff are all very friendly and helpful! Would highly recommend staying at the Palacina!

Business

10/10

Exceptional

18 Feb 2022

Lauren

The Palacina is a beautiful hotel with lovely rooms and gardens. I thoroughly enjoyed my stay here.

Leisure

10/10

Exceptional

16 Feb 2022

Evans

Best hotel

Amazing, will return again

Friends_and_family Family

10/10

Exceptional

21 Oct 2021

Erin

Staff was exceptionally nice and accommodating. The resort was serene, quiet, and peaceful. My friend and I very much enjoyed our stay and would come back again and again.

Leisure Friends

10/10

Exceptional

01 Oct 2021

Kimberly

Let me just say that my stay at Palacina was absolutely amazing! The resort is modern with an African flare. The staff is very professional and went above an beyond for me. Also, it was easy for me to communicate with them prior to my stay. I knew exactly who would be picking me up from the Airport.

As a solo traveler, it was important that I felt safe and secure and I did here. My favorite part of my stay was the indoor pool and Sauna! It's perfect for the for cooler months. For my birthday, I got a one hour massage and they staff surprised me with cake!

Leisure Self

10/10

Exceptional

28 Sep 2021

Amy

The Palacina was such a beautiful property and the customer service was incredible. I look forward to staying here again the next time that I am in Nairobi!

Business Self

10/10

Exceptional

13 Aug 2021

MING SHAN

Osais in bustling Nairobi

Remarkable stay in a nice & quite suite. The long indoor pool is great for stretching out. Food in the restaurant is also good.

Self

10/10

Exceptional

01 May 2021

Debby

Outstanding!!

What a wonderful hotel and experience!! The Palacina is located on a quiet street in the Lavington area of Nairobi. The staff was very helpful every time we interacted with them. There was a problem accessing Netflix and Samuel spent some time with us to fix it, including calling the IT person who was off duty. The food was wonderful - a filling breakfast each day with great service by Lydia. Dinner was equally as good. And the suite we had was more than amazing! The bathroom was huge, the king bed so comfortable that we want to buy it for ourselves, the living room felt like home and the balcony truly made it feel that way. This was a wonderful hotel to stay in for our 4 nights. We will certainly return there next time in Nairobi.

Friends_and_family Friends

10/10

Exceptional

18 Apr 2021

claire

Nairobi Gem

Beautiful hotel, good food, great staff

Business

10/10

Exceptional

06 Apr 2021

Kay

Fantastic experience

We had an amazing stay and we have to commend esp Gilbert from the reception for his professional and customer orientated way of handling things. Got a fantastic upgrade to the \"apartment suit\" with jacuzzi etc. as our initially booked room was already taken. The highlight of the stay was the indoor swimming pool: heated and 18m length.

Partner

10/10

Exceptional

22 Mar 2021

Verified traveler

Love the look of the place abs the staff was cery friendly. Breakfast was excellent!

Just need to work on cleaning the rugs in the bedrooms as they were dirty.

Leisure Friends

10/10

Exceptional

31 Jan 2021

Verified traveler

Serene environment. Quiet part of town. Excellent service

Leisure Self

6/10

Pleasant

31 Jan 2021

Kari

Comfortable hotel but the restaurant...

Hotel is comfortable with old fashioned interior. Good service at the reception. Restaurant has a nice set up, especially the bar. However the food is disappointment, Not well prepared and not tasty. Good breakfast, but yet again with shortcomings. Cold plate and milk products were clearly warm and not kept in freezer. One morning the staff showed up only when the breakfast time was scheduled to start.

Business Self

2/10

Poor

26 Dec 2020

Michael

Horrendous, Nightmare... Stay anywhere else

An absolute nightmare. I booked this hotel in the hopes that I would have an unforgettable Christmas. It did turn out to be an unforgettable Christmas but in the worst possible way. Customer service was non existent and the hotel had a dark vibe to it. Oh and did I mention that the customer service was horrible, it really was the worst. I am usually a low maintenance type of guy and can get by with the worst service but this was unbearable. So much so that I had to check out early morning and move to a different hotel. Caveat emptor .. Steer clear.. You have been warned.

Partner

10/10

Exceptional

30 Nov 2020

Kyla

Beautiful oasis in the city

An oasis inside an otherwise busy city. The value for dollar is great, the property is beautiful, the service exceptional, the food was great and it was a great property in the city to feel completely away from business and felt very safe. Still it was possible to walk to restaurants and in the day felt safe to do so. The room was generous in size and comfort, and monkeys visited us on our balcony.

Friends_and_family Family