Royal Canaan Nairobi Hotel

Kenya , Nairobi
NAIROBI, Tigoni Road, Off Chaka Road, Kilimani, 0
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50 reviews shown

10/10

Exceptional

01 Jun 2026

Ra'ed

GREAT HOTEL AND TEAM . IT WAS VERY NICE

8/10

Excellent

23 Feb 2026

Abdule

Clean Rooms with good staff support

Self

10/10

Exceptional

12 Feb 2026

Abdiaziz

I recently stayed at Royal Caanaan Nairobi for three nights and had a wonderful experience. The location is excellent, surrounded by malls and restaurants, all within walking distance. The front desk staff greeted me warmly, and the managers were very attentive. The hotel itself is beautiful, clean, and quiet, with a strong emphasis on security, which made me feel very safe. Although I didn’t have the chance to try the breakfast or visit the spa and pool, I was impressed by the amenities. One small downside was the presence of alcohol in the room, which might not be suitable for everyone, but the staff was very accommodating and removed it promptly. Overall, I highly recommend this hotel!.

Business

10/10

Exceptional

08 Jan 2026

Nick

great place to stay and staff are very friendly...Always stay with Royal Canan hotel

6/10

Pleasant

04 Jan 2026

Edman

He couldn’t find my reservation. Took 15 min to find it

10/10

Exceptional

08 Nov 2025

Idan

Clean room, good amenities, nice breakfast, good security, very pleasant staff.

Business Self

10/10

Exceptional

14 Jul 2025

Bashir

Excellent location and great customer service

Self

8/10

Excellent

10 Jun 2025

Anton

I enjoyed the stay and want to thank you everyone for their friendly service.

Business

10/10

Exceptional

01 Jun 2025

Abeba Baraki

I had a fantastic stay at this hotel! The facilities are impressively modern one standout feature was the automatic door sign system for \"Clean\" or \"Do Not Disturb,\" which was both convenient and thoughtful. The room was spotless and well-maintained, and the staff were incredibly friendly and helpful throughout my stay. Great job to the entire team!

Business_and_leisure Friends

10/10

Exceptional

02 Apr 2025

Rajeev

Good facility, good service, good restaurant

10/10

Exceptional

31 Mar 2025

Edwin

Good place, friendly for both the pocket, guest and value for money.

Business_and_leisure Self

10/10

Exceptional

24 Mar 2025

Lucy

Clean and pleasant. Great for a small meeting or celebration but also Staycation.

Business_and_leisure Partner

6/10

Pleasant

01 Mar 2025

Poul

Fair hotel

Fine hotel. Very little space for work.
Useless pool. Outdoor area uncosy.
Nice personnel. Decent food.
Good gym! - but needs a cleaning.
Fine but small rooms.

Business

10/10

Exceptional

07 Feb 2025

Jonathan

HIGHLY RECOMMENDED

We would like to thank the staff they were so good to us and we highly recommend this place. Family friendly and helpful

Friends_and_family Family

10/10

Exceptional

01 Mar 2024

Mohamed

I like about the quietness of the property.great customer services. The buffet at dinner wasn’t that great hopefully, they will offer variety of options. But overall great experience. Coming back soon inshallah.

8/10

Excellent

27 Nov 2023

Adebisi

The place was beautiful and serene

Business_and_leisure Self

4/10

Poor

25 Oct 2023

Hugh

Disappointing

The corridors smelt like cigarettes. I was given a box of a room with 2 ridiculous sized chairs that were completely out of place for such a small room. AC was just air and no chill. Changed to a bigger room, also an odd space with a small window and an enormous blank wall that should’ve been a window . Won’t be back.

Business

6/10

Pleasant

14 Jul 2023

Abdulaziz

Staff are not very welcoming

2/10

Poor

02 May 2023

Atef

Poor maintenance, cold shower

It was my 3rd stay at Royal tulip and unfortunately with same bad experience with a basic issue which is the shower : cold and leaking, when i did the check-in at 10pm i kindly asked the front desk agent to give me a room without shower problem, and this is what he confirmed to me, but at my surprise: cold water & leaking shower, they couldn't do anything that night and morning time i took a cold shower too, and just two hours before my check-out they suggested to me another room which doesn't make sense.

Business

10/10

Exceptional

04 Apr 2023

Rosemary

This is a nice location, away from the areas that riot when there is political unrest. The hotel is lovely. The staff is friendly, and there is a nice mall with food within a block or so if you get tired of hotel food. The hotel food is also good, but I like to get out and look around.

Leisure Self

10/10

Exceptional

28 Mar 2023

EYOBO MOSES KUOL

Location, safety, and cleanliness

Business_and_leisure Partner

8/10

Excellent

20 Mar 2023

Atef

Nice Hôtel

Level hotel, friendly welcoming staff, clean well designed lobby and restaurant areas, very confortable room, well located in Kilimani, very quiet area compared to neighbourhood, the only issue is with the SHOWER : water mixer needs maintenance.
I will return again.

Business

4/10

Poor

30 Aug 2022

Obinna

Phone wasn't working, they never even checked phone or AC before checking me into the room. Quite unpleasant experience. Food was great and food service was great.

Leisure Self

10/10

Exceptional

03 May 2022

Tsedenia

I loved my stay at Royal Tulip! The staff is so friendly, the rooms are super clean and the beds are comfortable. The front desk staff was also very accommodating of several changes in my travel plans. Anita at the front desk is so nice and welcoming. Thank you for a wonderful experience!

Business_and_leisure Self

4/10

Poor

04 Feb 2022

Steven

Not clean. Carpet in room is very dirty/stained.

Leisure Family

8/10

Excellent

07 Dec 2021

Ulf

Slow service in the restaurant. Side order came when I had finished my meal. Very friendly staff though. Fixed breakfast packed when I had to go out early.

Self

8/10

Excellent

06 Dec 2021

Edwin

Good stay

Good spacious and modern rooms. However service can improve. Some areas in the corridor smell stale cigarette smoke.

Self

10/10

Exceptional

20 Nov 2021

KaRhonda

Excellent property. With wonderful customer service.

Business_and_leisure Family

6/10

Pleasant

14 Jan 2021

Patrick

Average hotel and not worth the money

The standards for this hotel have really gone down since a stayed in 2016. Not as excellent as it used to be. The maid came to clean my room at about 4pm.I asked her why they don’t do it earlier and she said cos that’s when we do it. Absolutely disappointed.

Friends_and_family Friends

2/10

Poor

10 Aug 2020

Aref

kindly please return what I paid for 3 night

I didn’t stay there at all , I stayed at mövenpick apartments from 4th tell 7th .

Partner

8/10

Excellent

04 May 2020

Verified traveler

The Design and layout was fantastic, the staff was prompt and attentive. Only stain was commode would leak with each flush and the entire hotel was unable to provide any ice.

Friends_and_family Family

8/10

Excellent

16 Mar 2020

Verified traveler

Great hotel, gym and pool were great and the view from the gym was nice.
I think my room was recently decorated and there was still masking tape in several places including the door handle. a bit of a shame, otherwise the place was great

Leisure Friends

4/10

Poor

05 Mar 2020

Verified traveler

Not worth for the money, breakfast is not good at all and also food are very expensive compare to any other 5star hotels. I won’t prefer staying here anymore.

Business Self

8/10

Excellent

15 Feb 2020

Lee

Nice place

The hotel is nice enough and while it’s starting to show a little age, it’s still in decent shape. Staff are nice enough and mostly helpful but a few occasions there were issues that were difficult to get resolved. This hotel was in a good location for my business trip, close to shopping and restaurants so I will stay again.

Business

8/10

Excellent

21 Nov 2019

Verified traveler

Very friendly security and the staff that is hosting the dinner

Business Self

8/10

Excellent

22 Oct 2019

Llew

The rooms need a renovation to match the condition of the lobby & the front desk personnel are a little unreliable - didn't arrange an airport transfer either way despite requests to do so & assurances that they would do so. Breakfast was not bad. Overall it's okay at the price.

Business Self

10/10

Exceptional

03 Oct 2019

Frank

The staff at the property are fabulous, they are polite, welcome guests with a smile and at hand ready to help when needed. Thank you all

Business Self

10/10

Exceptional

29 Sep 2019

ILDEPHONSE

I stayed one night but it was fantastic. The Hotel is secured and staff members are very nice and helpful.

Business

2/10

Poor

07 Jul 2019

Zen

Dirty place and not worth the money I paid for. Unclean rooms and slow receptionists

Friends_and_family Family_with_children

4/10

Poor

15 Jun 2019

Verified traveler

Hotel is not far from a shopping mall. It is located in a residential area that is not very easy to locate. Reception was good. Hot water in the shower and other services did not work well.

Business Self

6/10

Pleasant

01 May 2019

Verified traveler

The phone in my room was not working. I reported this problem several times during my 3-day stay. I was promised it would be fixed each time but it was never done. I also requested an ironing board and iron to be delivered to my room; that was also never done. However, I would like to commend the restaurant staff for their excellent customer service.

10/10

Exceptional

25 Dec 2018

Verified traveler

Great location and good service .
Very clean and good food.
The Ristorant open very lade.

8/10

Excellent

19 Dec 2018

Verified traveler

Staff friendly and helpful. Only negative was they only gave us 1 bath towel for 3 people

8/10

Excellent

17 Dec 2018

Verified traveler

Nice hotel, ac did not work well, so room was a bit hot, which was probaby ok for locals, but a little less comfortable for those of us from a cold climate.

10/10

Exceptional

26 Nov 2018

Shea

I love this hotel and I am looking forward to going back. My room was really nice and well maintained. The staff was wonderful. I had to stick around a little while after check out and the manager, Alok, gave me a great rate for a late checkout with no problem. 24/7 Restaurant and great kitchen staff. Can't wait to go back!!

10/10

Exceptional

21 Nov 2018

catrine

Good option

Very nice and attentive staff, great location close to Yaya center and restaurants

Friends

8/10

Excellent

31 Oct 2018

Verified traveler

good hotel. need better computer reservation syste

The hotel is convenient. Its clean. Only problem was they could not find the hotels.com reservation for hours and kept us waiting to get into the room.

8/10

Excellent

26 Oct 2018

Verified traveler

Good hotel at good price

GOOD HOTEL, GOOD BREAKFAST, HAD ISSUE WITH CHECK IN THAT WAS SOLVED

6/10

Pleasant

05 Oct 2018

Peter

Room was clean, but small. It only had one chair.

8/10