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Royal Canaan Nairobi Hotel
Nairobi · Kenya
Tigoni Road, Off Chaka Road, Kilimani, 0View location
8.2/10Excellent128 Reviews
Cleanliness8.6/10 8.6
Service8.2/10 8.2
Comfort8.2/10 8.2
Condition8.2/10 8.2
Neighborhood7.8/10 7.8
Amenities8.2/10 8.2
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Royal Canaan Nairobi Hotel
In the city centre, this sophisticated hotel is 13 km from the open-air museum at Bomas of Kenya and 21 km from Jomo Kenyatta International Airport. Sleek, contemporary rooms offer flat-screen TVs, free Wi-Fi and minibars, plus tea and coffeemaking facilities. Polished suites include sitting areas. Breakfast is complimentary.
Amenities include a modern 24-hour restaurant and a terrace bar. There’s also a spa and a fitness centre. An airport shuttle is available, as is parking.
Show less
With a stay at Royal Canaan Nairobi Hotel, you'll be centrally located in Nairobi, within a 15-minute drive of Nairobi National Park and Yaya Centre. This hotel is 10 mi (16.1 km) from Thika Road Mall and 0.7 mi (1.2 km) from Lucky 8 Casino.
Make yourself at home in one of the 94 air-conditioned rooms featuring refrigerators and minibars. 43-inch LCD televisions are provided, with cable programming available. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Nairobi? This hotel has 958 square feet (89 square meters) of space consisting of conference space and 4 meeting rooms.
A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
Parking height restrictions apply
Noise-free rooms not guaranteed
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 7:00 AM to 6:30 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, mobile payments, and cash
- Mobile payment options include: M-Pesa
- Cashless transactions are available
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately USD 23 for adults and USD 15 for children
- Airport shuttle fee: USD 38 per vehicle (one-way, maximum occupancy 2)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 30 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Hindi
Swahili
English
Nearby attractions
Yaya Centre
0.5 km / 0.3 mi
Lucky 8 Casino
1.2 km / 0.7 mi
Prestige Plaza
1.7 km / 1.1 mi
Nairobi Hospital
2.1 km / 1.3 mi
Royal Nairobi Golf Club
2.4 km / 1.5 mi
Uhuru Park
3.3 km / 2 mi
Central Park
3.4 km / 2.1 mi
Nairobi Gallery
3.7 km / 2.3 mi
Arboretum
3.9 km / 2.4 mi
Teleposta Towers
3.9 km / 2.4 mi
Kenya Railway Golf Club
3.9 km / 2.4 mi
University of Nairobi
4.1 km / 2.6 mi
City Market
4.2 km / 2.6 mi
Kenyatta Mausoleum
4.2 km / 2.6 mi
The Junction Shopping Mall
4.3 km / 2.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2016
- Total number of rooms: 94
- Number of floors (main building): 8
- Number of floors (annexe): 7
- Twin rooms: 21
- Double rooms: 53
- Suites: 1
- Executive rooms: 4
- Superior rooms: 13
- Accessible rooms: 2
- hotel
- American Express
Show 41 more facilities & services
- MasterCard
- Visa
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Secure parking
- Airport ShuttleExtra charge
- Laundry service
- 24-hour security
- Smoke detector
- Newspaper stand
- Gym
- Newspapers
- Luggage room
- Dining area
- Electric kettle
- Towels and bed linen
- BarExtra charge
- Restaurant
- Non-smoking area
- Smoking area
- Banquet hall
- 24h dining café
- Conference room
- Meeting room
- Projector
- PrinterExtra charge
- PhotocopierExtra charge
- Business centre
- Sauna
- Steam bath
- MassageExtra charge
- Spa treatmentsExtra charge
- À la carte lunchExtra charge
- À la carte dinnerExtra charge
- Early Check-inExtra charge
- Identification card at arrival
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 1 Bedroom • 26 m²DBL.KG-SU
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Mini fridge
- TV
- Hairdryer
- Safe
- Wheelchair-accessible
- Bathrobes
Show all 16 amenities
- Wi-fi
- Slippers
- Satellite TV
- Smoke detector
- Housekeeping
- Wake-up service
- Turndown service
- Toiletries
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Canaan Nairobi Hotel
DOUBLE SUPERIOR KING BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-SU
Room amenities
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Mini fridge
- TV
- Hairdryer
- Safe
- Wheelchair-accessible
- Bathrobes
- Wi-fi
- Slippers
- Satellite TV
- Smoke detector
- Housekeeping
- Wake-up service
- Turndown service
- Toiletries
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 25 m²DBL.QN
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Toiletries
- Wake-up service
- Wi-fi
- Hairdryer
- Mini fridge
- Wheelchair-accessible
- Safe
- Individually adjustable air conditioning
Show all 15 amenities
- Tea and coffee making facilities
- Electric Kettle: 1
- Housekeeping
- Smoke detector
- Satellite TV
- Slippers
- Turndown service
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Canaan Nairobi Hotel
DOUBLE QUEEN SIZE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Room amenities
- Toiletries
- Wake-up service
- Wi-fi
- Hairdryer
- Mini fridge
- Wheelchair-accessible
- Safe
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Electric Kettle: 1
- Housekeeping
- Smoke detector
- Satellite TV
- Slippers
- Turndown service
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 25 m²DBL.KG
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Turndown service
- Toiletries
- Desk
- Slippers
- Satellite TV
Show all 17 amenities
- Cable TV
- Smoke detector
- Hairdryer
- TV
- Mini fridge
- Tea and coffee making facilities
- Individually adjustable air conditioning
- Safe
- Housekeeping
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Canaan Nairobi Hotel
DOUBLE KING SIZE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Turndown service
- Toiletries
- Desk
- Slippers
- Satellite TV
- Cable TV
- Smoke detector
- Hairdryer
- TV
- Mini fridge
- Tea and coffee making facilities
- Individually adjustable air conditioning
- Safe
- Housekeeping
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin STANDARDDouble or Twin • STANDARD • 1 Bedroom • 25 m²DBT.ST
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
- Safe
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Mini fridge
- TV
- Direct dial telephone
Show all 16 amenities
- Housekeeping
- Smoke detector
- Satellite TV
- Slippers
- Toiletries
- Turndown service
- Wake-up service
- Hairdryer
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Canaan Nairobi Hotel
Double or Twin STANDARD
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Room amenities
- Wi-fi
- Wheelchair-accessible
- Safe
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Mini fridge
- TV
- Direct dial telephone
- Housekeeping
- Smoke detector
- Satellite TV
- Slippers
- Toiletries
- Turndown service
- Wake-up service
- Hairdryer
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE ONE BEDDOUBLE • ONE BED • 1 Bedroom • 29 m²DBL.1B
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 2–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Mini fridge
- TV
- Direct dial telephone
- Hairdryer
Show all 20 amenities
- Satellite TV
- Smoke detector
- Housekeeping
- Make-up mirror
- Slippers
- Bathrobes
- Toiletries
- Extra beds on demand
- Turndown service
- Wake-up service
- Wi-fi
- Wheelchair-accessible
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Canaan Nairobi Hotel
DOUBLE ONE BED
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 2–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.1B
Room amenities
- Safe
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Mini fridge
- TV
- Direct dial telephone
- Hairdryer
- Satellite TV
- Smoke detector
- Housekeeping
- Make-up mirror
- Slippers
- Bathrobes
- Toiletries
- Extra beds on demand
- Turndown service
- Wake-up service
- Wi-fi
- Wheelchair-accessible
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Royal Canaan Nairobi Hotel
50
reviews shown
Markenson
This is 3rd time I stayed at this place, previous times were ok, but this time I noticed the service quality is declining (perhaps less competition) - This time was VERY disappointing. POOR Communication and POOR Trained Staff at front desk!!
1) Before I arrived, I sent them 2-3 messages requesting for Shuttle services (despite it's not free). No one answered my message, not even an apology when I reported it at front desk.
2) After a long-tired flight, I took an Uber and arrived at check-in, I gave the staff my ID, My Expedia booking ref# ... I said my booking was on Expedia (she looked a bit lost). I stood there for 25 min. waiting, while she's searching. I finally I told her to call her Manager, who probably instructed her to give me any room. Guess what? ... she puts me in a Room for ppl with disabilities (Fine), but not even 1 small bottle of water, and hot water takes forever to come :( They finally realized that (and changed the room) after I went downstairs complaining there's not even 1 small bottle of water in my room and asked 1 from restaurant (explicitly tell them to report that at front desk).
Guess what? At check-out, the lady wanted me to pay for the water, telling me I should've ask her to send 1 blablabla. Until I said ... \"you know I may report that in my review, right?\" Then, she said hold on, let me call my Manager. Who finally asked her to remove it.
If you're going there, make sure you find a way to communicate to avoid surprises and waste time.
1) Before I arrived, I sent them 2-3 messages requesting for Shuttle services (despite it's not free). No one answered my message, not even an apology when I reported it at front desk.
2) After a long-tired flight, I took an Uber and arrived at check-in, I gave the staff my ID, My Expedia booking ref# ... I said my booking was on Expedia (she looked a bit lost). I stood there for 25 min. waiting, while she's searching. I finally I told her to call her Manager, who probably instructed her to give me any room. Guess what? ... she puts me in a Room for ppl with disabilities (Fine), but not even 1 small bottle of water, and hot water takes forever to come :( They finally realized that (and changed the room) after I went downstairs complaining there's not even 1 small bottle of water in my room and asked 1 from restaurant (explicitly tell them to report that at front desk).
Guess what? At check-out, the lady wanted me to pay for the water, telling me I should've ask her to send 1 blablabla. Until I said ... \"you know I may report that in my review, right?\" Then, she said hold on, let me call my Manager. Who finally asked her to remove it.
If you're going there, make sure you find a way to communicate to avoid surprises and waste time.
Raed
It is good hotel and close to to shopping areas
Ra'ed
GREAT HOTEL AND TEAM . IT WAS VERY NICE
Abdule
Clean Rooms with good staff support
Abdiaziz
I recently stayed at Royal Caanaan Nairobi for three nights and had a wonderful experience. The location is excellent, surrounded by malls and restaurants, all within walking distance. The front desk staff greeted me warmly, and the managers were very attentive. The hotel itself is beautiful, clean, and quiet, with a strong emphasis on security, which made me feel very safe. Although I didn’t have the chance to try the breakfast or visit the spa and pool, I was impressed by the amenities. One small downside was the presence of alcohol in the room, which might not be suitable for everyone, but the staff was very accommodating and removed it promptly. Overall, I highly recommend this hotel!.
Nick
great place to stay and staff are very friendly...Always stay with Royal Canan hotel
Edman
He couldn’t find my reservation. Took 15 min to find it
Idan
Clean room, good amenities, nice breakfast, good security, very pleasant staff.
Bashir
Excellent location and great customer service
Anton
I enjoyed the stay and want to thank you everyone for their friendly service.
Abeba Baraki
I had a fantastic stay at this hotel! The facilities are impressively modern one standout feature was the automatic door sign system for \"Clean\" or \"Do Not Disturb,\" which was both convenient and thoughtful. The room was spotless and well-maintained, and the staff were incredibly friendly and helpful throughout my stay. Great job to the entire team!
Rajeev
Good facility, good service, good restaurant
Edwin
Good place, friendly for both the pocket, guest and value for money.
Lucy
Clean and pleasant. Great for a small meeting or celebration but also Staycation.
Poul
Fair hotel
Fine hotel. Very little space for work.
Useless pool. Outdoor area uncosy.
Nice personnel. Decent food.
Good gym! - but needs a cleaning.
Fine but small rooms.
Useless pool. Outdoor area uncosy.
Nice personnel. Decent food.
Good gym! - but needs a cleaning.
Fine but small rooms.
Jonathan
HIGHLY RECOMMENDED
We would like to thank the staff they were so good to us and we highly recommend this place. Family friendly and helpful
Mohamed
I like about the quietness of the property.great customer services. The buffet at dinner wasn’t that great hopefully, they will offer variety of options. But overall great experience. Coming back soon inshallah.
Adebisi
The place was beautiful and serene
Hugh
Disappointing
The corridors smelt like cigarettes. I was given a box of a room with 2 ridiculous sized chairs that were completely out of place for such a small room. AC was just air and no chill. Changed to a bigger room, also an odd space with a small window and an enormous blank wall that should’ve been a window . Won’t be back.
Abdulaziz
Staff are not very welcoming
Atef
Poor maintenance, cold shower
It was my 3rd stay at Royal tulip and unfortunately with same bad experience with a basic issue which is the shower : cold and leaking, when i did the check-in at 10pm i kindly asked the front desk agent to give me a room without shower problem, and this is what he confirmed to me, but at my surprise: cold water & leaking shower, they couldn't do anything that night and morning time i took a cold shower too, and just two hours before my check-out they suggested to me another room which doesn't make sense.
Rosemary
This is a nice location, away from the areas that riot when there is political unrest. The hotel is lovely. The staff is friendly, and there is a nice mall with food within a block or so if you get tired of hotel food. The hotel food is also good, but I like to get out and look around.
EYOBO MOSES KUOL
Location, safety, and cleanliness
Atef
Nice Hôtel
Level hotel, friendly welcoming staff, clean well designed lobby and restaurant areas, very confortable room, well located in Kilimani, very quiet area compared to neighbourhood, the only issue is with the SHOWER : water mixer needs maintenance.
I will return again.
I will return again.
Obinna
Phone wasn't working, they never even checked phone or AC before checking me into the room. Quite unpleasant experience. Food was great and food service was great.
Tsedenia
I loved my stay at Royal Tulip! The staff is so friendly, the rooms are super clean and the beds are comfortable. The front desk staff was also very accommodating of several changes in my travel plans. Anita at the front desk is so nice and welcoming. Thank you for a wonderful experience!
Steven
Not clean. Carpet in room is very dirty/stained.
Ulf
Slow service in the restaurant. Side order came when I had finished my meal. Very friendly staff though. Fixed breakfast packed when I had to go out early.
Edwin
Good stay
Good spacious and modern rooms. However service can improve. Some areas in the corridor smell stale cigarette smoke.
KaRhonda
Excellent property. With wonderful customer service.
Patrick
Average hotel and not worth the money
The standards for this hotel have really gone down since a stayed in 2016. Not as excellent as it used to be. The maid came to clean my room at about 4pm.I asked her why they don’t do it earlier and she said cos that’s when we do it. Absolutely disappointed.
Aref
kindly please return what I paid for 3 night
I didn’t stay there at all , I stayed at mövenpick apartments from 4th tell 7th .
Verified traveler
The Design and layout was fantastic, the staff was prompt and attentive. Only stain was commode would leak with each flush and the entire hotel was unable to provide any ice.
Verified traveler
Great hotel, gym and pool were great and the view from the gym was nice.
I think my room was recently decorated and there was still masking tape in several places including the door handle. a bit of a shame, otherwise the place was great
I think my room was recently decorated and there was still masking tape in several places including the door handle. a bit of a shame, otherwise the place was great
Verified traveler
Not worth for the money, breakfast is not good at all and also food are very expensive compare to any other 5star hotels. I won’t prefer staying here anymore.
Lee
Nice place
The hotel is nice enough and while it’s starting to show a little age, it’s still in decent shape. Staff are nice enough and mostly helpful but a few occasions there were issues that were difficult to get resolved. This hotel was in a good location for my business trip, close to shopping and restaurants so I will stay again.
Verified traveler
Very friendly security and the staff that is hosting the dinner
Llew
The rooms need a renovation to match the condition of the lobby & the front desk personnel are a little unreliable - didn't arrange an airport transfer either way despite requests to do so & assurances that they would do so. Breakfast was not bad. Overall it's okay at the price.
Frank
The staff at the property are fabulous, they are polite, welcome guests with a smile and at hand ready to help when needed. Thank you all
ILDEPHONSE
I stayed one night but it was fantastic. The Hotel is secured and staff members are very nice and helpful.
Zen
Dirty place and not worth the money I paid for. Unclean rooms and slow receptionists
Verified traveler
Hotel is not far from a shopping mall. It is located in a residential area that is not very easy to locate. Reception was good. Hot water in the shower and other services did not work well.
Verified traveler
The phone in my room was not working. I reported this problem several times during my 3-day stay. I was promised it would be fixed each time but it was never done. I also requested an ironing board and iron to be delivered to my room; that was also never done. However, I would like to commend the restaurant staff for their excellent customer service.
Verified traveler
Great location and good service .
Very clean and good food.
The Ristorant open very lade.
Very clean and good food.
The Ristorant open very lade.
Verified traveler
Staff friendly and helpful. Only negative was they only gave us 1 bath towel for 3 people
Verified traveler
Nice hotel, ac did not work well, so room was a bit hot, which was probaby ok for locals, but a little less comfortable for those of us from a cold climate.
Shea
I love this hotel and I am looking forward to going back. My room was really nice and well maintained. The staff was wonderful. I had to stick around a little while after check out and the manager, Alok, gave me a great rate for a late checkout with no problem. 24/7 Restaurant and great kitchen staff. Can't wait to go back!!
catrine
Good option
Very nice and attentive staff, great location close to Yaya center and restaurants
Verified traveler
good hotel. need better computer reservation syste
The hotel is convenient. Its clean. Only problem was they could not find the hotels.com reservation for hours and kept us waiting to get into the room.
Verified traveler
Good hotel at good price
GOOD HOTEL, GOOD BREAKFAST, HAD ISSUE WITH CHECK IN THAT WAS SOLVED
Location & surroundings
Royal Canaan Nairobi Hotel
Tigoni Road, Off Chaka Road, Kilimani, 0, Nairobi, Kenya
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