Ngong Hills Hotel

Kenya , Nairobi
NAIROBI, Ngong Road, Po Box 40485
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50 reviews shown

6/10

Pleasant

02 Aug 2025

Monte

Restaurant staff was terrible. Ate with a group of friends. 4 of them had their food delivered in about 45 minutes. After 2 hours i finally asked about my meal. 10 minutes later they came and ask me to confirm what i ordered. They rushed my meal, if you can call waiting 2 1/2 hours rushing. Dish was cold and under cooked. No apologies, no we are sorry, just nothing. Food was terrible.

Business_and_leisure Family

6/10

Pleasant

11 Dec 2024

Epiphane

Everything is just average

Leisure Partner

6/10

Pleasant

28 Nov 2024

Peter

The broken window in my room made me feel cold.

Business Self

6/10

Pleasant

11 Aug 2024

Innocent

The hallways are dirty

Business Self

4/10

Poor

30 Apr 2024

Virginia

I didn't like anything abt the property.

Leisure Family

10/10

Exceptional

29 Apr 2024

Amber

So friendly! Wonderful experience! This was our second stay in 2 years and although it isn’t super close to airport, I feel like I could bypass other options because of the service, cleanliness, and great restaurant!

Business

10/10

Exceptional

08 Feb 2024

Sherrell

The property need to have a better Internet system, and they need to let people be aware that they are responsible for their driver to and from the airport. Other than that the hotel is in a great location. The restaurant food was great and the staff was outstanding they had a lot of respect from the people that let you in the gate to the ones twho prepare your food to the one who clean your room to the ones at the front desk, I enjoyed everything about my stay at this hotel. I stayed there for 12 days and my stay was amazing. This hotel had the best staff I ever meet. I love the way everyone greeted you on a daily basis.

Leisure Partner

8/10

Excellent

21 Dec 2023

Lydia

Was good and convenient for my needs.

Business_and_leisure Self

10/10

Exceptional

05 Oct 2022

Tony

Location is great

Business_and_leisure Self

10/10

Exceptional

13 Apr 2022

David

An affordable four star hotel. Worth trying

Leisure Family

8/10

Excellent

30 Dec 2021

Andrei

Hotel was okay for one night staying.

Leisure Family

6/10

Pleasant

30 Sep 2021

Joseph Mavindu

Liked their clean room. Friendly staff too.

Disliked: when I extended my stay by 2 days, they hicked prices opportunistically

Business Self

10/10

Exceptional

15 Mar 2021

Verified traveler

Very clean and well equipped room. Service was great too - prompt service despite a midnight check-in and very accommodating to my request for a quiet room and late check-out.

Business_and_leisure Self

8/10

Excellent

07 Jan 2021

Janice

Pleasantly surprised

The exterior of the hotel made me question my choice, but our driver said it was very nice. The receptionist was helpful though not overly pleasant. The room was beautiful, modern, comfortable. The location was excellent and not far from the CBD. We would definitely stay here again.

Friends_and_family Family

4/10

Poor

13 Jan 2020

Verified traveler

There was Disco music palying that would have kept us awake and we had to change rooms twice to even get to sleep. The room that we were finally put in was small and stuffy.

Business Family_with_children

8/10

Excellent

16 Jun 2019

James

Good value....

All good for the price point. Convenient to coffee, shopping, places to eat. Not far from CBD. The Wi-Fi sucks but everything else is pretty good.

10/10

Exceptional

24 May 2019

Don

Staff always willing to help. Rooms are quiet and exceptionally clean!

Business Friends

10/10

Exceptional

27 Apr 2019

Verified traveler

Decor of a Hyatt Regency at a Holiday Inn price

Excellent check-in. Room was ready and great choice. Lobby is small with 5 chairs but 100 feet away is great indoor/outdoor lounge areas with room for 50 meetings of business men at same time. Breakfast buffet is a real value when pre-booked in room rate. Excellent food choices, 3 juices, 3 cereals, 10 hot entrees, custom eggs to order, 6 breads, great coffee, 5 fruits for dessert. 20 foot long buffet for breakfast is impressive. Dinner is also buffet just different choices and is expensive and only fair . On busy street which is under construction so there is a constant traffic jam. One hour from airport due to traffic. Nice indoor/outdoor bar for drinks at night. Very good security. No pool or business center. Fast modern elevators. Stayed four nights on business. Would come back again.

10/10

Exceptional

14 Nov 2018

Andreas

This is a wery good hotell wit good service

8/10

Excellent

04 Nov 2018

Claire

Ngong super staff

Stayed at the Ngong Hills Hotel for a couple of nights either end of a trip to the Mara. The staff are just lovely and bent over backward to accommodate our needs. The hotel itself is clean and functional- but fine for the price. Had a couple of mosquitos in the rooms so do be vigilant.

The location was good for us as close to both international and domestic airports.

Family

8/10

Excellent

16 Oct 2018

James

Good business hotel

Good and comfortable after all these years. Good food.

8/10

Excellent

24 Sep 2018

Verified traveler

The room and the restaurant were great. The only thing that was tough was that there were mosquitoes coming into our room nonstop (maybe from the vents or drain) such that I got most of my bites just from being inside/sleeping in our hotel room.

Partner

10/10

Exceptional

06 Sep 2018

Verified traveler

Quick pleasant stay

When doing my initial booking, i only had the option to book a family room. Upon arrival, the hotel staff upgraded us to a business/executive room free of charge to free up the family room that my husband and I clearly didn't need. The room was clean, spacious and comfortable, and the amenities were well thought out. After over a week of safari, this room was just what we needed. We ended up having to catch a very early flight, so did not get to have the free breakfast, but judging by the rest of our experience here, i'm sure it was superb. The hotel also provided us with a free shuttle to the airport (at 3am!). The staff is very friendly and helpful, i would highly recommended this hotel to anyone visiting Kenya.

Partner

10/10

Exceptional

22 Jul 2018

Bryce

We stayed there for a week on a business trip. It was close to the business we were visiting so we were able to avoid the terrible traffic most of the time. The hotel was great, and the breakfast was good, and very convenient.

10/10

Exceptional

03 Mar 2018

Sheree

Stellar Experience

I stayed at the Ngong and the suggestion of a friend. I was waiting to go on Safari. My safari fell through and being it was Saturday it was difficult to get a hold of any safari company. I only had a few days. Mary at the front reception saved the day. She got right on it and connected me with Johnson Mboche of Sweet Africa (who also gives highly personalized service and an amazing safari). Thank you Mary! From the cleaning staff on up to management the service was absolutely stellar and very friendly. I was traveling solo and am female and was treated with absolute respect.

10/10

Exceptional

27 Feb 2018

Verified traveler

Great customer service

Stayed here on business and will come again. Really appreciated the friendly staff who go out of their way to make you feel welcome and comfortable.

8/10

Excellent

02 Feb 2018

Clean and comfortable hotel

We stayed for a night at this hotel and really enjoyed ourselves. We had a midnight departure at the airport, so for a reasonable rate gave us a late check out of after supper. The staff went out of their way to help us, especially Millicent at the front desk. The rooms were clean, beds comfortable, and the restaurant had good selection of tasty food. We were a short walk from a shopping centre where we could pick up last minute gifts and snacks, so the location was very convenient.

8/10

Excellent

18 Jan 2018

Verified traveler

Made to feel welcome, hotel staff very helpful and friendly

10/10

Exceptional

17 Dec 2017

Verified traveler

Nice hotel, great location

Helpful and friendly staff, very welcoming, comfortable, great location

6/10

Pleasant

25 Nov 2017

Richard

Ordinary

6/10

Pleasant

11 Sep 2017

Julie

Good hotel easily accessible

My children and I enjoyed our stay at the hotel however Mosquitoes interrupted our sleep for 3 nights out of the 5 nights we were there( our rooms were sprayed in the evenings for the next two days after we complained)

8/10

Excellent

21 Jul 2017

Verified traveler

Great location, comfortable rooms and great staff, excellent wifi connectivity almost everywhere in the hotel - quick lift. gym needs a bit of improvement, e

10/10

Exceptional

21 May 2017

Wendy

Great Business Hotel

Ngong Hills had everything I needed for a comfortable week long stay while on business in Nairobi: good location, great wifi, helpful staff, clean/ comfortable room, safe, walking distance to nearby grocery and cafes/ malls, great breakfast included in room price and good on-site bar/ restaurant food with decent prices. I've found my new go-to hotel for future Nairobi trips. I just hope their prices stay reasonable. The road construction on Ngong Rd was inconvenient, but not the hotel's fault... just something to keep in mind as you will need to allow extra time for taxi and car detours until the road work is complete. Geoffrey, Milicent, Alfred, and Joan were especially friendly and helpful staff to me, but honestly everyone was incredibly nice and made me feel welcome.

8/10

Excellent

16 May 2017

James

Good location, good value, and convenience

Conveniently located hotel. Lots of road work, but the noise does not reach the rooms.

8/10

Excellent

29 Mar 2017

Robbye

Friendly Hotel with Nice Suites

We had a lovely 11-night stay at Ngong Hills Hotel. We were pleased with the staff and the suite in which we stayed. There were few things that I would mention that could use improvement: first, we never got hot water in our shower. It wasn't so terrible since the weather was warm, but we would have liked to have had warmer water in which to bathe. Secondly, the cleaning staff would open the balcony doors while they were cleaning. That meant that I found mosquitos in our room on a couple of occasions when we returned. Lastly, because the lights and electricity in the room are controlled by the key card, when we left the room, the air conditioning and the refrigerator were turned off. This was an inconvenience with regard to the air, but because we were storing food in our refrigerator, it could have also been a health concern. Besides these relatively small issues, we were very happy and would gladly return to the hotel for another stay. We definitely recommend the Executive Suite if you are staying for an extended time.

8/10

Excellent

15 Mar 2017

Daniel

Ngong hill stay

Ngong hills a comfortable place to stay for a short business's trip, not sure id recommend for a holiday!

10/10

Exceptional

30 Dec 2016

Verified traveler

Very helpful and friendly staff, nice and quiet hotel. Good location, not far from a lot of the places we wanted to visit.

8/10

Excellent

13 Dec 2016

Joseph

Nice hotel close to Jamhuri Park - Motorsport dest

Good food and excellent service, clean rooms, easily accessible using public transport.

10/10

Exceptional

30 May 2016

Joan

Very comfortable

Having travelled places, i was amazed that a hotel in Kenya can be that good yet cheap. I had just left Montreal Canada and had had a bad experience in a small room that was dirty and expensive, this hotel gave me the American experience, Nice personnel, Right from the askari at the door through the front office, you are greeted with warm smiles. I will always make it my first choice.

10/10

Exceptional

11 May 2016

Tsedenia

Comfortable hotel close to good malls

This hotel has everything you need for a comfortable stay in Nairobi. The rooms are clean, comfortable and have all the basics. Wifi, tv and fridge were all working well. I stayed in the double twin bed room and the beds were VERY comfortable. Breakfast is included and it's great. The staff is the best! Both the reception and the cleaning staff were extremely friendly and went out of their way to accommodate all our needs. The location is great because there are a few malls close by and there's a supermarket and fast food places next door for immediate needs.

8/10

Excellent

24 Apr 2016

Verified traveler

Great for business travelers

Great hotel right on Ngong Rd close to Kilimani and Karen. The inside of the rooms were remodeled recently and everything is new, clean, and works!

6/10

Pleasant

26 Jan 2016

Orisunmbola

Decent Stay but Could Be Better

Not fantastic. No airconditioning so mosquitoes get in through windows you leave open for air. Hot water is a real problem. Unless you bath first thing in the morning, you cant get a really hot shower. Breakfast buffet ok. Staff friendly and helpful but rigid - couldnt get them to do me a cash back. Internet is very weak in the rooms and poor bandwidth. Rooms are clean and well apportioned.

6/10

Pleasant

05 Jan 2016

Verified traveler

Too far

The hotel is too far from the airport. No air conditioning otherwise nice room and friendly staff.

8/10

Excellent

09 Nov 2015

Ian

a little luxury before safari

2 night stay before going for a safari.Staff were surprised that we walked down into Nairobi centre and back, but we enjoy walking as it allows us to see more of the surroundings. we were allowed to leave our extra luggage there until we returned without staying another night as we were flying home that same day

Partner

6/10

Pleasant

02 Sep 2015

goblue

Mosquito net please

This hotel has been recently renovated. So everything works well. The staffs were really friendly and always tried to help. It would have been perfect if the rooms were equipped with mosquito nets, which I think are absolutely necessities in this part of the world. I enjoyed all other aspects of the hotel except a good night sleep because of stubborn, OFF-proof Mosquitos. We also saw a small rat running across the rooms, which we report to the hotel staffs. They promised to fix it later.

8/10

Excellent

30 Aug 2015

Verified traveler

Nice hotel, located in a calm environment

Staff were cooperative and fast in responding to our needs. The hotel Manager is nice and client oriented.

8/10

Excellent

11 Jul 2015

Lisbet

Very Nice hotel

Spent 2 nights, staff was friendly and room very comfortable!

10/10

Exceptional

25 Jul 2025

Rene Dominic

Nice Hotel

Leisure Family

8/10

Excellent

01 Oct 2024

MIDORI

The location is good. The hotel staffs are very frendly and helpful. You have to be aware that the restaurant serve extreamly slow. It took 50minutes to get pasta for my lunch.

Business_and_leisure

8/10

Excellent

07 Nov 2023

Marcus

Was a bit crazy cz the staff did not know exactly what to charge and what was booked.

Business_and_leisure Self