Swiss Lenana Mount Hotel

Kenya , Nairobi
NAIROBI, Ralph Bunche Road. P.O Box 41768, 41768
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100 reviews shown

4/10

Poor

28 Feb 2026

Marshe Line

Food was not very good. Was cold when ordering room service

10/10

Exceptional

09 Feb 2026

Ahsen

Great spot with nice staff, clean spacious rooms, and an excellent breakfast. Repeat customer, and will stay again next time I’m in town.

Self

8/10

Excellent

31 Jan 2026

Ian

Room was nice and spacious

10/10

Exceptional

21 Jan 2026

Terry

Exceptional service and best security and staff. So good had to stay another day.

Leisure Self

10/10

Exceptional

21 Jan 2026

Terry

Staff was great and attentive. Breakfast was great with friendly staff to assist with food needs. Great security and front desk staff. Clean areas with great housekeeping services. I only have two requests larger refrigerator and a fan or portable A/C 😄. It’s a safe quiet place with great staff ready to assist with your needs.

Leisure Self

8/10

Excellent

13 Dec 2025

Fengping

Nice people, breakfast is not bad. Facilities are a little old though.

Business_and_leisure Self

10/10

Exceptional

01 Dec 2025

Alfred

Will be back again

10/10

Exceptional

30 Nov 2025

Adhano Redie

Nice hotel

8/10

Excellent

30 Sep 2025

Mustaf

Overall the experience was good

10/10

Exceptional

23 Aug 2025

Thomas

Great experience

10/10

Exceptional

01 Jun 2025

Trevor Paul

The surrounding area and hotel is amazing

Leisure Self

10/10

Exceptional

12 Mar 2025

David

Accesable

Business_and_leisure Self

10/10

Exceptional

15 Jan 2025

Jafar

I am sattisfied with every aspect of the hotel

2/10

Poor

15 Dec 2024

Sandra

I stayed here for 9 days. HORRIBLE.

First of all, the elevators smelled like feet all damn day long. Secondly, the sinks look visibly dirty. So the first day that I got here, I noticed that and brought it up to the receptionist who told me that the manager said the sinks were clean. I went back to the room and the sink was dirty still visibly dirty. I later came to realize that the sink have a dirty stain on them so no matter how much they’re cleaned, they’d still look dark and dirty.

Next problem is the bathroom. The door was broken so my husband could not get into the shower. Is this not something that should be looked at before assigning a room to a paying guest? We got moved to another room and YES, the sink was still dirty looking.

No AC so good luck if you are not from Kenya and not used to the heat. No robes, no slippers, no shower cap… basically they provide NOTHING. You will have to call reception if you need something and that to me is such an inconvenience. They do not change the bedding so this is also something you’ll have to request by placing some green placard on your bed.

Don’t get me started on the food!

I will absolutely not be returning here and I do not recommend this place at all!

Leisure Partner

8/10

Excellent

07 Sep 2024

Brou Stéphane Roger

Good experience

10/10

Exceptional

12 Jul 2024

satoshi

perfect

ナイロビ出張びいつも、ほぼ毎月のように滞在していますが、とても素晴らしいホテルです。何よりレストランでの中華メニューがあり、私はegg fried riceをいつも食べています。

Business

8/10

Excellent

05 Apr 2024

Collins

I liked the exemplary reception I was accorded. It was great.

I liked how the first cook showed me around/how to get started with serving breakfast. Other cooks just kept staring.

I was stunned in the morning to pay Kshs 2000 for breakfast yet it said it was included. What do these terms mean “breakfast included, breakfast available “?

I would give it excellent if not for the breakfast which I felt robbed of.

Business_and_leisure Self

8/10

Excellent

11 Dec 2023

Betsy

Quick Place to rest

Staff was very friendly and welcoming. Fruits left as a welcome, very nice.
Beds are super comfortable.
It’s nice place but 30 minutes away From airport. Bathroom can use a better cleaning.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2023

Bobby

The bar is upstairs nex to the pool. Very nice change.

Leisure Self

6/10

Pleasant

02 Nov 2023

Dwight

Stain wash sink and , bed not very comfortable

Leisure Friends

10/10

Exceptional

31 Oct 2023

Milana

Great place to stay. Staff was excellent and hospitality was great.

Business_and_leisure Self

8/10

Excellent

24 Oct 2023

David

Nice Lobby and rooms rooftop pool and bar Overall a nice place to stay a few little Oddities stopped it from being 5 star.

Leisure Family

10/10

Exceptional

13 Oct 2023

Verified traveler

A place to be

My stay was good a very serene environment. I enjoyed my stay and recommend to anyone visiting

Business

8/10

Excellent

04 Oct 2023

It was good stay, value for money

Business

6/10

Pleasant

29 Sep 2023

Iyce

Needs tlc

The hotel is very outdated and needs some work, the sink was grubby, the staff or friendly, the hotel is not 4* it’s 3 at a push. Waited 1hour 30mins for masala chips which in Nairobi is unacceptable

Self

8/10

Excellent

15 Sep 2023

Martin

Fittings in bathroom could be renovated here and there

10/10

Exceptional

02 Aug 2023

Aden

The only thing I have seen is inside the hotel and outside are not matching. Outside is needed to be renovated

Leisure Family

10/10

Exceptional

08 Jun 2023

Ray

Friendly staff and great hotel

Leisure Friends

10/10

Exceptional

15 May 2023

Byron

Best service

Really nice service from Yvone at the Front Desk, will be sure to come back soon

Self

2/10

Poor

09 May 2023

Verified traveler

Businessman and philanthropist

The Deluxe Room that I rented had cockroaches and other bugs crawling around the room, I killed 6 and the last bug that I killed was right in front of the Porter who moved me to another room the next morning. To be charged extra money for a room because of the Hotel’s negligence was totally unacceptable. I was refused a credit and charged full price. Never again!!!

Business

10/10

Exceptional

02 May 2023

David

I felt I could leave my things in my room and have nothing stolen . no one went in my room if I didn’t ask, the staff were very friendly and kind, the food was not bad, except you had to wait some time. The room was nice and clean. The high point is that they had very kind and amazing customer service.

Leisure Self

10/10

Exceptional

11 Apr 2023

MOHAMMED

Cleanliness

4/10

Poor

15 Mar 2023

Mike

Did not like the food on the menu. Limited visiting inf for tourists.

10/10

Exceptional

24 Oct 2022

Ciara

Swiss Lenana has become my favorite property in Nairobi and the only one I’ll book now. The last time I stayed there I booked it even though my meetings were all the way in Bomas, creating at least an hour commute to them but I don’t mind it if it means staying there

The staff are so kind and attentive, they ensure I have a soft mattress when I come as it’s my preference and remember that I prefer a fan in my room and have one waiting for me when I check in. The breakfast is nice, the rice porridge is my favorite, and the team greets you with a smile first thing in the morning

But what I appreciate the most is the safety for women traveling alone. Security once brought a package up for me and when I moved out of the way for him the gentleman politely said “I cannot enter your room” and sat it at my doorstep. When I went to move it he politely requested that I close and lock the door while he was standing there (to ensure no one could enter as my door was right next to the stairwell). While perhaps the first one is to protect their staff from ever being accused of anything, I also appreciate the personal safety side of it, this is the reason I will continue to book at Swiss Lenana, even if it means I’ll have a 2 hour commute to my meetings

The value for the price is above and beyond :)

The only thing I would change is that the shower water gets hotter but that might also be intentional to reduce shower time leading to less water consumption ¯\_(ツ)_/¯

Business Self

10/10

Exceptional

22 Oct 2022

Levis

They are cordial respectful and remember treat returning clients as family. Clean and the free breakfast is to die for

Leisure Family

4/10

Poor

03 Jul 2022

Glyn

Just a bid old and shabby. Also had a problem when staying as the bar next door held a party until 4.00 so not able to sleep. I was leaving early at 5 so a bad experience. I did complain but nothing was offered to compensate
. The roof pool is a joke. Would I stay again NO!

Business

4/10

Poor

01 Jun 2022

Verified traveler

Room was infested with bugs. Cleaning was superficial. All items in rooms and common area are worn.

Self

10/10

Exceptional

28 Feb 2022

Caihong

It was really a good experience. I booked a deluxe room with city view. The room is spacious and bright, the view outside is mostly green. The staff members were very responsive and friendly and considerate of my needs.

Business

10/10

Exceptional

19 Feb 2022

Nour

The staff was incredibly professional and cooperative. The rooms were very clean and comfortable. The hotel's design was lovely. The hotel kindly provided me with a fan at request but it would have been perfect if they had ACs in the rooms.

Business Self

6/10

Pleasant

07 Dec 2021

Mercy

The staff was nice and helpful. The rooms are descent although some could use some maintenance. Water in the shower can be lukewarm at times.The carpet in the hallway maybe a little musty. Food is good but could use variety in fruits, water runs out sometimes and is not replaced even if you ask.If you’re a fan of cats then you’re in luck coz they are all over the dining area. The gym is a museum for old and broken equipment, there was water on the floor and nothing to clean the equipment with. The exposed pipes in the pool don’t make it appealing. Overall lighting could be better, some areas are dim.

Leisure Family

10/10

Exceptional

01 Oct 2021

Yick Wing

Staff was friendly and the room was clean. However, my room was on the quarantined floor and I was unaware and unnoticed, wish they could’ve informed me before they put on there.

Leisure Self

10/10

Exceptional

21 Aug 2021

Richard

services

Family

8/10

Excellent

26 Jul 2021

Verified traveler

The hotel is nice 👍 and the staffs are friendly.

Leisure Self

2/10

Poor

21 Jun 2021

Verified traveler

The property is abit old. The staff are very accommodating but overall facility lacks basic comfort. We were there for 7 nights and for the first three nights the power to the building went out. The on-site generator didn’t work and we showers in cold water due to the solar water heater collector rely on the power. The breakfast mainly catered to Asian clientele and not the other overall guest.

Business_and_leisure Partner

4/10

Poor

18 Jun 2021

Verified traveler

No hot water for shower and water pressure is very low. Showers and bathroom need an upgrade.

Business Self

10/10

Exceptional

31 May 2021

Verified traveler

The hotel was really nice except the restaurant served some pretty bland food for breakfast, lunch & dinner. The front desk staff was great & the Spa was Heaven. I had 2 1.5 hour massages from Joanna. She is consistent, Professional & friendly.

Leisure Friends

10/10

Exceptional

01 Apr 2021

Ahmed

it was a very god Hotel

Friends_and_family Friends

8/10

Excellent

27 Mar 2021

Ahmed

All are good but no A/C

Business

10/10

Exceptional

16 Feb 2021

Verified traveler

Nice clean place the receptionist went extra mile to help me with issues had roof top swimming place spa and great valinetine dinner options basically run by the Chinese so good Chinese breakfast was always available

Friends_and_family Family

10/10

Exceptional

02 Jan 2021

Raymond

1st trip to Kenya..

Very safe and secure environment. Great location and awesome view from the top of building. Pool area could use a lil work but the building is in very good condition. The staff is professional, and courteous. The room I chose (Kingbed) was spacious with nice bathroom. Enjoy my stay and would come again..

Self

8/10

Excellent

22 Oct 2020

Abdi

A view from my window

Excellent room , quite , had a view from my window.

Self

10/10

Exceptional

13 Oct 2020

Verified traveler

It was an amazing stay, received good service. Room was comfortable. Will go there again.

Self

8/10

Excellent

20 Jun 2020

Verified traveler

It is ok. Near the town and near my office. I will book next time

Business Partner

10/10

Exceptional

27 Mar 2020

Esther

Feeling home

Excellent stay feel at home

Friends_and_family Friends

10/10

Exceptional

11 Mar 2020

Verified traveler

Cleanness, quite and staff are supportive. As well, proximity to other locations.

Business_and_leisure Family

8/10

Excellent

11 Mar 2020

Richard

Single Traveller

Good clean smart hotel

Self

8/10

Excellent

10 Mar 2020

Sharon

Good for 1 night before leaving Nairobi.

Comfortable room and bed, in March. No a/c at hotel so would not choose it during hot season.
Service at restaurant OK. Main menu is Chinese food which was quite good. A dirty, old paper menu has western food. Clean lobby, room, bar and patio area. Desk staff very welcoming and efficient.

Partner

10/10

Exceptional

09 Mar 2020

Rose

everything was perfect...the staff were so friendly...the food was super awesome

Leisure Partner

10/10

Exceptional

04 Mar 2020

Verified traveler

Great facilities nice open spaces , room and staff excellent

Leisure

4/10

Poor

10 Jan 2020

Pascale

Un accueil exécrable, un restaurant inutile (aucun plat au menu, obligé de prendre un snack)
Tentative d’arnaque au paiement.
A fuir !

Friends_and_family Family

8/10

Excellent

04 Jan 2020

Verified traveler

Service was good and facilities (except for 9th floor Toilets were clean)

Friends_and_family Family

8/10

Excellent

03 Dec 2019

Verified traveler

Good but noisy and unfair service charges.

# A nice place with green environment. Good services and polite staff.
# Well spacious rooms and Good food.

# But the place is very noisy and disturbing. Noise of people,
slamming
and knocking on doors, and walking all over the night.
# Power failures ( Interruptions) are frequent.
Serving the food in broken and chipped plates and cups.
# Very unfair charges for room services and extra requirement.

Friends_and_family Family

6/10

Pleasant

27 Nov 2019

Andrew

Useless restaurant staff

Good reception staff but utterly useless restaurant staff who paid zero attention to you, took an order for an order abd only said after 15mins it was off tg6e menu. So instead they offered a sandwich...10 mins later that was also off the menu. This was in a restaurant of 3 customers

Self

10/10

Exceptional

01 Oct 2019

Verified traveler

awesome worthy to go back

Friends

6/10

Pleasant

15 Sep 2019

Aidan

Disappointed

This is certainly not a 4 star hotel... Dirty bathroom was the start and then both my colleague and I getting ill after breakfast on the second day was the reason for this post and poor review. Photos of the hotel on the website are not a good indicatuon of the establishment but rather very cleverly taken to leave you with a better impression of the reality. Only positive is that the staff were very friendly and helpful when approached.

8/10

Excellent

24 Jul 2019

Ronald Joseph

Safe place to stay

The service personnel are quite wonderful. It's a hotel that is struggling in some respects. But even though I could have chosen another place, I came back because I felt at home there. There are some things like music advertizing the hotel plays over and over in the lobby that is very annoying and it bleeds to the dining room. It drove me crazy.

10/10

Exceptional

20 Jun 2019

Esther

Highly recommend.

Superb service from the whole team and exemplary customer care from the reception.

6/10

Pleasant

29 Apr 2019

Verified traveler

Not AC, not the nicest hotel, slow server, slow staff response... serves the purpose for a nights sleep, but not going to wow you and left disappointed for a large price paid.

Leisure Family

6/10

Pleasant

29 Apr 2019

MAK

The property needs upgrades.
The Restaurant and food is catered to the taste of the Orientals (mainly Chinese) only.
The Expatraite Mangers are rude and need to learn how to deal with customers.

Leisure Family

2/10

Poor

23 Apr 2019

MAK

The property is designed and servied for certain group of people, Chinese, and difficult to understand the Management Group. Additionally, the noise between the rooms was annoying where you could hear the next door guest snoring as they lay next to you. However, the poorly paid local staff tried to accommodate us with difficulties from the managers.

Leisure Family

2/10

Poor

03 Apr 2019

Verified traveler

No AC. Long waiting times during ordering. Terrible hard bed

10/10

Exceptional

02 Feb 2019

Verified traveler

Very modern rooms and very clean. Hotel is very close to City centre and transport system is good.

6/10

Pleasant

29 Jan 2019

eli

Amazing location close to center. The beds and pillows were not very comfy. Breakfast was ok.

Leisure Family

10/10

Exceptional

12 Jan 2019

Marco

Excellent

Partner

6/10

Pleasant

26 Dec 2018

Verified traveler

The bathroom chrome looked dull giving a sense of uncleanliness. Breakfast buffet was the most disappointing as food was always cold. We hardly enjoyed breakfast. No one got the eggs right when we ordered over-easy.

Business_and_leisure Family

8/10

Excellent

20 Dec 2018

Verified traveler

Though the service at the restaurant got spoiled by only one waitress who ignore us and we overheard the bar tender answer our quary rudely to other waiter fellow, but the rest of the service experience was good handled by others. Just that they need to learn to smile and say hi to the customer when they are not in their work area, we met this front office lady who checked us in at the restaurant and i smiled at her but she just walked by like she doesnt know us.. lol. People we saw there are not use to smile.. but it was not a problem at all. The room in the other hand is clean, bed is comfortable, sheet are fresh, bathroom is clean and good set of toiletries with hair dryer. Though the TV was not have many selection and picture wasnt that clear, we Will recomend this hotel to a friend without hesitation. It was great hotel so far as we concern.

8/10

Excellent

15 Dec 2018

Beds extremely hard.
Only 1 UK electricity plug outlet in the room which did not work.

Food, dinner as well as breakfast was not HOT, just warm

6/10

Pleasant

07 Dec 2018

Bjoern Jarle

Average

Great average hotel. Nice location.

Partner

4/10

Poor

23 Nov 2018

Verified traveler

Very unfriendly staff, breakfast extremely poor, internet so slow

10/10

Exceptional

12 Nov 2018

John

One of the better hotels in Nairobi. I have also stayed in an adjacent hotle that was a similiar price but certainly wasn't as good. The location is good. Near foriegn embassies and police complex. Not a long walk to the centre of Nairobi. I did feel that Nairobi is not that friendly a tourist city. I started a trip across East Africa from there and I ceratinly found that the Swiss Lenana was a very good hotel.

8/10

Excellent

06 Nov 2018

Nikolaos

I WOULD RECOMMEND

EXACTLY WHAT I EXPECTED FOR 3 NIGHTS IN NAIROBI.

Family

10/10

Exceptional

24 Sep 2018

Brian

It was very clean with friendly employees at the hotel. Will definitely go back

Friends

8/10

Excellent

21 Sep 2018

pierre

Lovely stay in the heart of Nairobi

Good value, clean with friendly helpful staff. We only stayed one night on return from safari, it was a pleasant supprise being so comfortable and bring room with a view. Unfortunately we did not get an arranged early breakfast as the message did not get from reception to kitchen.

Partner

8/10

Excellent

02 Sep 2018

Mahlatsi

Disappointing

Service could be improved and a bit more attention to detail. I asked for late checkout (and there was a fee) so i could sleep in. Reception annoyed me and called to remind me to check out. The breakfast... you’re better off without it.

4/10

Poor

30 Aug 2018

Marya

No hot showers or air conditioning. Couldn’t add food, laundry to room charges. There wasn’t snacks available for purchase at hotel.

8/10

Excellent

27 Jul 2018

Mikko

Comfy bed, terrible shampoo

+ Spacious room, very comfortable bed and a good shower. Also a good pedicure for a competitive price.
- The shampoo and shower gel provided by the hotel were of the lowest quality ever: just sticking on your skin without cleaning anything. Bring your own.

Partner

10/10

Exceptional

26 Jul 2018

philip

Enjoyed our stay here

Nice staff and restaurant, good overall service. Nice gym, however wi-fi is rather intermittent.

Partner

6/10

Pleasant

06 Jul 2018

Verified traveler

Room was not clean. Food poor quality. Staff also took too long to check me in.

10/10

Exceptional

30 May 2018

Verified traveler

Great service and flexible re late flight checkout

Comfortable, airy and peaceful, relatively new 4 star hotel well situated for most areas in Nairobi. Small rooftop pool. Not many additional frills in the room, but excellent service from reception and other staff. Were very flexible and reasonable re additional costing for evening checkout to align with late night flight departure.

Partner

8/10

Excellent

23 Apr 2018

Koji

Center downtown

Great hotel, great staff, just spend some days for business travel.

8/10

Excellent

22 Apr 2018

Tamer

Good

They should remove room service fee on orders

8/10

Excellent

17 Apr 2018

beatrice

Easily accessible, nice and clean

It was just a night stay but I would highly recommend it.
If there was space, I would recommend more for parking.

6/10

Pleasant

16 Apr 2018

Tamer

Sorry but bad service and high price

I was impressed by the reception and the room stuff, HOWEVER.
They charge 350 KSH for room service for just a coffee price 300 KSH
They charge 2,500 KSH if you have visitor for just 1 hour
When I had an issue with the room service, I asked for duty manager and she was off :))))))))
Really, I don't know how is hotel operate!

10/10

Exceptional

14 Apr 2018

Ryan

Comfortable and quiet

Solid place with good service. Rooms are spruced up nicely over a tired original facade. Staff are very accommodating

10/10

Exceptional

09 Apr 2018

Verified traveler

Perfect value

Very good choice absolutely comfortable and clean and despite what others have said, TV does have cable channels and food is perfect albeit some may feel lacking as it isn't simply one cuisine but a great mix of Chinese, Western and local hotel fare. Ideal for our family

8/10

Excellent

08 Apr 2018

Sherry

Good central location

The room was very comfortable and quiet. Nice central location. My only complaint was the restaurant. Service was slow. There was an inexpensive buffet for dinner but most of the food was finished by 6:00pm. And the serving area was not cleaned up. There were a lot of staff but they seemed to be loitering around and not bussing tables or refilling the buffet. The breakfast buffet was the same. The egg man took an age to scramble eggs and it took an act of congress to get butter for my toast.

8/10

Excellent

17 Mar 2018

Verified traveler

good value

overall a good value. room was on the smaller side, but adequate. small wardrobe and no extra shelves or drawers if you're staying longer than a night or two. food buffet is good. more of that good Kenyan fruit would be nice.
there really isn't a comfy place to sit and chat with friends anywhere in this hotel. but then, the price is quite a bit less than the nicer garden hotels.

6/10

Pleasant

27 Feb 2018

Simba

Lobby and roof top terrace are the best features

The lobby space was the best feature of the hotel- it was open and nicely furnished. I had a budget room with a king sized bed even though I requested a twin sized bed prior to check in and several times during my stay. The reception staff were friendly but not always straightforward with information.
Relative to other reviews, the breakfast buffet was mediocre. There was a good selection but not so tasty. Restaurant staff was not very hospitable. I made the unfortunate choice of having the dinner buffet there and it was not good. There was Chinese food cooked in local server ware at each meal.
Room amenities was bare. Housekeeping staff was good.

8/10

Excellent

12 Feb 2018

Mark

Good stop off hotel at the right price

Good value stop off in Nairobi. Even off to soft or hard mattress option!
Modern comfortable would stay again.

Partner

6/10

Pleasant

10 Feb 2018

Kerry

So So

The food in this hotel was the worst we had experienced during our 3 week stay in Kenya? Do not eat here if you value your health!! The staff were wonderful.

Family