Name: Woodmere Serviced Apartments
Address: Rose Avenue, off Lenana Road Near Yaya Centre, Nairobi, 200, KE

2/10

Poor

09 May 2026

Jerry

This property is NOT ACCESSIBLE FOR WHEELCHAIR EXPECIALLY NOT FOR DOUBLE AMPUTEES I requested this the room I paid for was not the room the put me in for the first 3-4 days the room flooded which was a issue walking up at 4am to relieve myself and water all the way in the living room my husband could not take a bath his wheel chair could not get in the bathroom and he could not use the restroom they had purchased him a potty chair and the room was not getting cleaned properly said I have it in written no pool was available no heat and air nothing accessible was for my husband no hot tub this the the reason for the choice I made to have a privater apartment the water flooding led misquotes over excessive and we had to end up paying for the shuttle to the room when we arrived but it says 24hour transportation we also to go to the hospital one day due to the room not being cleaned for dialysis we didn’t want him to catch very unclean we were advise they had rooms to offer but the other were upstairs with no elevator and the drive to the location was bumpy where my husband fell they made promises for refunds and lied with no communication to myself or my husband they pleaded that would never personally stay in those circumstances which I felt they would do they the right I was a promised a refund verbally have reached out a couple of times and reached out in text per WHAT APP and they advise me they did not want negative review and I allowed them to correct the property with min

Partner

8/10

Excellent

26 Dec 2025

Mick

Room was clean on arrival. The staff at reception were great. Even though there should have been daily housekeeping, a full clean was not done during a four day stay. Towels/bedsheets/ water bottles were not changed daily.

Partner

10/10

Exceptional

20 Oct 2025

Rebecca

I loved my stay here.. all of the staff were really friendly and helpful. I booked a 2 bedroom appeasement and it was clean and comfortable

Leisure Self

8/10

Excellent

01 Sep 2025

Polina

Can't wait to go back. Love the area! Really enjoyed Woodemere's pool and the sauna. The two-bedroom apartment we stayed in was perfectly comfortable.

Business Friends

8/10

Excellent

05 Aug 2025

Arun

Excellently maintained colonial style rooms with antique furniture.

Leisure Family

10/10

Exceptional

03 Jun 2025

Nicholas

Top Gem in Nairobi

Excellent customer service! I highly recommend staying here. Staff went out of their way to accommodate us.

Friends_and_family Family

8/10

Excellent

16 Feb 2025

cornelis

exactly as described

Leisure Partner

10/10

Exceptional

30 Jan 2025

Grace

Great location and wonderful place to stay. The staff were kind and helpful and the facilities were just right - spacious, clean and comfortable. We have stayed here before and hope to stay again!

Business Family

10/10

Exceptional

26 Jul 2024

Michael

Stay here

Woodmere Serviced Apartments is a perfect place to stay for short period of time and even better for an extended trip to Nairobi. The staff is friendly and attentive, the restaurant has good food, the pool area is clean and beautiful, all together I highly recommend this place for the price.

Self

2/10

Poor

04 Mar 2024

UGO

SWIMMING POOL

8/10

Excellent

21 Feb 2024

Richard

Comfortable

Apartment I stayed looking worn and tired could do with some upgrading, Nice area with friendly staff

Partner

8/10

Excellent

14 Dec 2023

Evans

Only thing is the WiFi is too slow FOR ME. Everything else was superb!

Business_and_leisure

2/10

Poor

02 Dec 2023

Milka

We booked a 4 bedroom penthouse,but we were checked into a 2 bedroom which had a mouldy smell and not clean at all,towels had a mouldy smell and the beddings were not clean,i requested a refund since we had paid a price of a penthouse and i was told they would get back to me but never heard anything,super disappointed.front office staff were very friendly though.I never write reviews but i would hope woodmere would do the right thing and follow up like they said they would.

Family

8/10

Excellent

15 Aug 2023

Desmond

Nelly at the reception was very helpful and efficient

Business_and_leisure Friends

10/10

Exceptional

26 Jul 2023

Daye

My wife and l stayed at the Woodmere Throughout the month of June 2023. Previously, l had done online checking of other properties in Nairobi. During my stay in Nairobi, l saw many of those other properties. -- I am so glad that we stayed at the Woodmere, as opposed to any of those other properties. S0 Glad !!. The Woodmere is like a tranquil oasis amidst the chaos that is Nairobi. The hosts, front-end staff, and service staff were all so entirely kind and gracious. So very caring. I am a professional traveler with over half a century of experience behind me. Believe me when l say that the Woodmere is an outstanding home away from home. Asante sana.

Business_and_leisure Partner

8/10

Excellent

30 Dec 2022

Jemal

Clean swiming pool and waking up with birds music

10/10

Exceptional

30 Oct 2022

Peter

Great place, very quiet. staff friendly and professional. Interior rustic decor just amazing. Lots of space in the apartment. Well equiped kitchen. the only thing negative was the pool has no shallow end and as a nonswimmer the depth was just a few inches too deep. other than that it was a great experience. Easy walking to shops and restaurants

Business_and_leisure Family_with_children

8/10

Excellent

08 Oct 2022

Merhawi

Nice!

Business_and_leisure Partner

4/10

Poor

22 Jul 2022

Abukar

The property is good in image, but in reality, it’s another story. If you look for convenience and quality, this place is not yours.

Business_and_leisure Self

6/10

Pleasant

22 Sep 2021

Betty Lou

Staff was nice and helpful and accommodated our needs. Nice pool and garden area. Close enough to walk to Yaya‘s center so we like that. Only problem was that some money went missing from a backpack in our room.

Leisure Friends

4/10

Poor

01 Aug 2021

Verified traveler

I picked this listing because of the reviews and was booked to say for two nights. Check-in was a breeze and staff were helpful even though I booked last minute but that's where the positive experience ends. I stayed in the studio facing one of the construction sites. This wasn't the issue. The rooms appear MUCH nicer in the pictures. In reality, the studio i stayed in was dim, dingy, and plain rundown. The balcony door had no key and it kept opening throughout the day and night, letting in cold air (on a freezing night) and mosquitos (no mosquito nets). The bathroom window didn't close either. The bedding and the cushion on the chair were not clean. As a solo travel, I opted for this place because the reviews on here as well as other website stressed that this is a safe and quiet accommodation. Noisy is understatement. It seems there were parties taking place all over the compound and continued on until 5 am. I received a call around 3 am and shortly after drunk men were banging at my door. After this incident, I wrote an email to management indicating that I will not be staying the second night. Before checking out that same morning, I informed the guy at the reception and he indicated that I would be receiving a refund or credit for the 2nd night. I am still waiting to hear back from management. If you're a person who loves to party or you simply don't mind the noise, then this place might be suitable for you. Otherwise, do yourself a favor, and avoid at all costs.

Self

2/10

Poor

28 Jul 2021

Muralidharan

construction on site, noise starts at 8am.

place is in a mess, there is on site construction going on which the property never mentioned on the booking site, noise and dust starts at 8am to 6pm daily, booked for 5 nights but moved out after 2 nights and manager Joseph agreed to refund 3 nights but am still waiting for refund after almost 3 weeks, been reminding them of my refund but they dont reply their emails nor does hotel.com acknowledge my refund claim. avoid this place at all cost

Business

6/10

Pleasant

02 Jun 2021

Verified traveler

The place is descent but not great. Please do yourself a HUGE favor and avoid it on the weekends. I had a 7 day stay and out of those, Friday, Saturday and Sunday were the worst of those. Lots of noise from people partying downstairs to a fight that started one floor above me. I contacted the front desk and was told they needed two workers to come up and investigate so the guy had to wait for backup while the noise continued. I didn't sleep well for those three nights. I also saw some people coming from a nearby apartment to the pool area. Not sure why the workers didn't at least check to verify whether they belonged there. Please regulate your partying/noise problems and it would be a descent place to stay.

Leisure Self

10/10

Exceptional

07 Oct 2019

neel

Fabulous property in a great location.

Friends_and_family Family

10/10

Exceptional

14 Aug 2019

Verified traveler

Friendly staff and quiet secure location. Room are clean, power and water available at all times.

Friends_and_family Family

8/10

Excellent

31 Jul 2019

CILO

Nice property, convenient area for eating, shopping and other.

Leisure Self

8/10

Excellent

31 Jul 2019

CILO

Very beautiful property for starters and the best front office staff that were consistently helpful. Thanks to Joy, Lawrence and Mishi for making my stay better. The only criticism I have is the breakfast area needs better service in terms of cleanliness of tables and equipped with silverware and reduce the wait for specialty food. However, I'll be back for my 3rd visit.

Leisure Self

10/10

Exceptional

07 Mar 2019

Richard

A nice place in a very nice area

An excellent place to stay that is within easy walking distance of the YaYa mall. Be sure to use Uber when getting around.

8/10

Excellent

19 Feb 2019

Mary

The staff and management respond to needs in an effective manner. They work very hard to make guests comfortable. The Internet was spotty at times and there are no cleaning services on Sundays. This can be uncomfortable. Suggest reminding guests of this so they can be prepared for this. One bathroom had no water in the shower on Saturday into Monday. Overall the stay was pleasant.

10/10

Exceptional

04 Jul 2018

Daniel

A Great Find

This is a very nice option for staying near the heart of Nairobi. The apartments are clean, well-staffed, close to nearby shopping and very comfortable. Definitely a nice budget-friendly option in Nairobi!

Partner

10/10

Exceptional

23 Apr 2018

MARCHETY

I WAS ONLY TWO NIGHTS BUT EVERY THING WAS OK. NOTJING MORE TO SAY AT THIS STAGE. RECOMMENDED.

10/10

Exceptional

26 Jan 2018

Michael

A central comfortable serviced apartment

A comfortable apartment with a nice pool and sauna in a central location near YaYa shopping mall and some good restaurants such as Cedars and Osteria

Partner

2/10

Poor

03 Dec 2017

chin

Worst experience

Not the best place to be, unfriendly staff aNd dirty rooms with very old and battered towels. Staff were unhelpful and at one point I had to wait for an hour for them to bring toilet paper to my room!

10/10

Exceptional

25 Nov 2017

Verified traveler

Very good hotel........................................

10/10

Exceptional

25 Nov 2017

Verified traveler

Nice hotel

Close to the CBD well maintained considering it has operated from 1982 old is gold

10/10

Exceptional

16 Nov 2017

Patricia

Great place!

I loved Woodmere service apartments, so unique! The foliage was so beautiful! Miriam at the front desk was so professional and helpful!

Family

6/10

Pleasant

15 Mar 2017

Verified traveler

Tired, lacking some basics in the room but okay

Woodmere is becoming dated and tired, BUT it is still a good place to stay on a room only basis. My Economy Studio apartment had mould on the ceiling and walls of the bathroom. The towels provided were also old. No shampoo is provided, no drinking water, no tea or coffee sachets either, unlike most other Serviced Apartments.
The bed was comfortable and the sheets clean.
The room was clean. Good wifi. No aircon but fans are available.

8/10

Excellent

21 Feb 2017

Verified traveler

Staff was great and the area was quiet.
Their service was fast

8/10

Excellent

18 Dec 2016

David

Very nice place to be

I was here for a very short stay on transit, I wished I could stay longer. The serviced apartments are very conveniently located in a beautiful and quiet part of Nairobi, near shopping malls, banks and other amenities. The apartments are clean and very well kept, secure and surrounded by gorgeous greenery and flora. The staff are cheerful, friendly and helpful.

8/10

Excellent

12 Nov 2016

Babawande

Convenient, clean and affordable with good service

Great stay at Woodmere. The room was clean and the environment was quite peaceful. The front desk staff was also very friendly and they provided great customer service. Would definitely plan to stay there during my next visit to Nairobi

6/10

Pleasant

01 Nov 2016

MARK

Bed was good for the back and sheets were clean

Short just on transit.

8/10

Excellent

28 Oct 2016

Richard

Friendly service

I enjoyed my stay at Woodmere it was good value for money

Partner

10/10

Exceptional

26 Sep 2016

Tacha

Nice Hotel,Tropical feel

Clean room and the area around the hotel, they have a nice pool area, you feel like you are in the tropical island.The the neighborhood is safe and quiet, and they have friendly staff ready to serve and help you.

6/10

Pleasant

20 Sep 2016

Mandla

Cosy apartments close to shopping malls

Rooms are nicely decorated and staff very friendly.a little touch of paint in the bathrooms especially for my unit would add more charisma to these cute units.

4/10

Poor

26 Aug 2016

Verified traveler

Dont believe the pictures

I wanted a quite homey experience for the weekend but this was not what I expected

10/10

Exceptional

12 Jul 2026

mario

Thos is now our second home

Partner