Name: Highlands Suites Apartment Hotel
Address: Chania Avenue, Nairobi, KE

8/10

Excellent

18 Jul 2026

Christopher

It is a suite, I like the room space. Everyone is extremely helpful
I didn’t like, the hot water took a while to get hot, it does eventually get hot.
No alcohol sold at the restaurant

Self

6/10

Pleasant

17 May 2026

Bruce

Nice place no AC and was charged for any water over 2 was not cool and everyone was ver unpleasant

Family

10/10

Exceptional

15 Feb 2026

Yussuf

Nice

10/10

Exceptional

17 Dec 2025

Christopher

The rooms are very spacious. I was only supplied with one towel. The next door building is under construction, so quite noisy during the day . The entrance is gated and manned 24/7

Business Self

10/10

Exceptional

29 Nov 2025

Verified traveler

room spotless, great staff

Business_and_leisure Partner

10/10

Exceptional

16 Sep 2025

Sadik

One side of the property has a construction going on and it can get very noisy during the especially if you in one of the room next to it. So ask to move to other side of the property. But other than that the place is clean and the stuff are very friendly and helpful and the view of the 7th floor is beautiful

Leisure Self

10/10

Exceptional

21 May 2025

Shanreka

Stay was great

Business_and_leisure Self

8/10

Excellent

04 Apr 2025

Peter

Property is clean, staff are helpful, and location has a lot of amenities around it.

Leisure Self

8/10

Excellent

02 Mar 2025

Verified traveler

good spot

Good property

8/10

Excellent

18 Feb 2025

Jamie

Good spot

Great stay at convenient and comfortable property.

10/10

Exceptional

15 Feb 2025

Jamie

friendly staff

Very good valued property for the area, friendly staff, small but nice pool area on rooftop, surprisingly good quesadillas at restaurant, skip the chicken burger. Good cups, plates, cooking utensils. comfortable beds, good wifi, close to yaya and Prestiege malls, lots of restaurants within 5-10 min walk. shower pressure lacking.
All in all great value.

10/10

Exceptional

15 Feb 2025

Jamie

good value

Very good valued property for the area, friendly staff, small but nice pool area on rooftop, surprisingly good quesadillas at restaurant, skip the chicken burger. Good cups, plates, cooking utensils. comfortable beds, good wifi, close to yaya and Prestiege malls, lots of restaurants within 5-10 min walk. shower pressure lacking.
All in all great value.

8/10

Excellent

15 Feb 2025

Jamie

great value

Very good valued property for the area, friendly staff, small but nice pool area on rooftop, surprisingly good quesadillas at restaurant, skip the chicken burger. Good cups, plates, cooking utensils. comfortable beds, good wifi, close to yaya and Prestiege malls, lots of restaurants within 5-10 min walk. shower pressure lacking.
All in all great value.

10/10

Exceptional

15 Feb 2025

Jamie

Great value

Very good valued property for the area, friendly staff, small but nice pool area on rooftop, surprisingly good quesadillas at restaurant, skip the chicken burger. Good cups, plates, cooking utensils. comfortable beds, good wifi, close to yaya and Prestiege malls, lots of restaurants within 5-10 min walk. shower pressure lacking.
All in all great value.

Partner

8/10

Excellent

04 Feb 2025

Jamie

Excellent value in Kilimani

Nice hotel is good area of town.
Staff are helpful and willing to offer early check-in/late check-out when available.

Rooftop pool area is nice, sun for most of the day, pool unheated but by mid afternoon is warm enough to enjoy.

Rooms/furniture are dated but well maintained and comfortable. Stayed in 2 different rooms and both had nice balcony to enjoy.

Each had simple kitchenette stove and fridge to do some light cooking in which was nice change. Rooms are good sized.

Only downside is the plumbing, the shower water pressure is sporadic as well as water temp. That said, i have stayed in near a dozen places here and unless you're looking at places for double cost a night, difficult to get really good shower.

Partner

10/10

Exceptional

02 Jul 2021

Verified traveler

Perfect place with a pool, and a restaurant, or your own kitchen if you prefer.

Business Self

10/10

Exceptional

20 Mar 2021

Verified traveler

Highlands Suites continues to be a very well located serviced apartments hotel that offers what you need.

Business_and_leisure Self

10/10

Exceptional

15 Mar 2021

Verified traveler

Highlands Suites is a well located serviced apartments hotel in walking distance of AD Life and Yaya Centres. It also features a restaurant a a pool and a gym. Perfect.

Business_and_leisure Self

10/10

Exceptional

01 Jun 2019

Anders

High standard apartments

High standard apartments with good service. The only missing part was the kitchen equipment that wasn´t really organised for cooking, rather expecting guests to order food in the restaurant.

6/10

Pleasant

19 Oct 2018

Aravind

Mixed bag

The infrastructure is brand new and everything is gleaming.
The location is great. It is near two malls and is well served by Uber. Many good restaurants nearby.
There is a coffee shop on the premises and the coffee and breakfast is good.
But...
While there are enough staff in the hotel and all speak good English, and all are polite, they lack training
- Post Checkin, there is an inventory count of every cutlery, pot and pan in the room, before you are allowed to settle down. This took all of 5to 7 minutes.
-, After this person left, we discovered the fridge, the oven and the door bell did not work! Wrong things in the checklist. Any way none of it could be rectified that evening
- The fridge and the oven worked the next morning, there is a master switch that the earlier lady did not know about
- the calling bell never worked. But they refused to give us a second key as 'it was not allowed'
- but the best was yet to come. It was our reservation through Hotels. Com. They did not have a copy, so we gave them ours. They weren't sure if breakfast was included or even if it was double occupancy. Both were clearly written! So we paid for the breakfast the first day and then got a refund on the last day.
- The Manager who comes in once in a while is a bit apathetic. He said he would meet us the next morning and then did not come. Subsequently we are told he does not come in on weekends.
- No startup kit of water, tea, etc. No newspaper. Internet is spotty

Partner