Name: Four Points By Sheraton Nairobi Hurlingham
Address: Argwings Kodhek Road, Hurlingham, s/n, Nairobi, 1939-00606, KE

10/10

Exceptional

11 Jul 2026

Duncan

Really friendly and helpful staff who are very attentive.
Room very comfortable bathroom a little small but adequate.
Close to shops and pharmacies and short driving distance from international airport too.

Partner

10/10

Exceptional

09 May 2026

ketan

I had checked this hotel out website and really liked the Ambiance. Stayed for 7 nights it was fantastic!! The Hotel lay out was perfect. I found the staff very friendly and helpful. Food in restaurants within Hotel was really good. The Area is safe and I would definitely come back here

Self

8/10

Excellent

01 May 2026

Bailey

A good breakfast and a functional room. Pleasant and helpful staff.

Self

6/10

Pleasant

26 Jan 2026

Caroline Maria Joanne Van

Staff was courteous. The room was too hot. And with air conditioning on it was not cooling down. We asked the front desk to look at it and no word back.

Leisure Friends

10/10

Exceptional

22 Jul 2025

Abiel

Friendly people

Business_and_leisure Partner

10/10

Exceptional

05 Jul 2025

Titus

Friendly staff, spacious rooms, safe and comfortable. It’s a place I’ll be staying again during our next trip. Highly recommended!

Leisure Family_with_children

10/10

Exceptional

05 Jun 2025

Lilian

The staff were amazing. Great service!

2/10

Poor

18 May 2025

Noel Julie

Terrible Terrible!
Zero Stars

1. The buffet breakfast lacked variety—especially in terms of fresh fruit. While one or two common options were available, the spread felt uninspired and inadequate for a hotel of this standard. A more diverse and vibrant selection would not only cater to international palates but also reflect the commitment to quality and guest satisfaction.
2. My sister was given very bad room. First the doors to the room did not have dead bolt nobs for extra security. Second, cold showers! I was quite disappointed because my sister was given a room with no hot shower. After a long day of travel, she was looking forward to a warm shower, only to find that the water was consistently cold. Despite adjusting the settings and waiting for several minutes, there was no improvement.

A hot shower is a basic expectation in any hotel stay, and it was frustrating not to have this essential comfort after paying all that money. Four points hurlingham is not to expectation.

I am quite disappointed.

Leisure

10/10

Exceptional

05 Mar 2025

Matthew

Fantastic Place in Nairobi

Fantastic hotel. Super clean. Staff are exceptional and food is very good. WiFi is FAST. I travel to Nairobi regularly and this will be my new \"home base.\"

Business

10/10

Exceptional

14 Feb 2025

Nicolas

A clean and comfortable hotel

A clean and comfortable hotel

Business

10/10

Exceptional

24 Jan 2025

Patricia

Awesome Stay

I enjoyed my stay! The hotel is great and service was top tier. Awesome food and views from the rooftop.

Friends_and_family Friends

10/10

Exceptional

23 Dec 2024

Titus

Good

Leisure

10/10

Exceptional

27 Oct 2024

Alex

The hotel was very friendly and staff were very helpful rooms and beds very comfortable..

10/10

Exceptional

22 Oct 2024

Verified traveler

We had a great time, we love it

Business

10/10

Exceptional

22 Oct 2024

Verified traveler

NICE!

Great staff, great location

Business

8/10

Excellent

06 Oct 2024

Nicolas

I had a great time

I had a great time at Four Points by Sheraton ]. The staff was incredibly friendly and attentive, making sure all my requests were attended to throughout my stay. The room was clean, comfortable, and well-equipped, with a beautiful viewharli
of the surrounding area. The location was convenient, and the breakfast had a great variety of fresh options. I would highly recommend this hotel and look forward to returning!”

Business

10/10

Exceptional

14 Sep 2024

Verified traveler

Favorite hotel in Africa!

The staff were soooo warm, welcoming, helpful and kind. I’ve been travelling for many weeks in many countries across Africa and this was by far my best experience.

Business

10/10

Exceptional

16 Aug 2024

Milad

Excellent

Business Self

10/10

Exceptional

28 Jul 2024

Nasir

Good staff very safe good food

Business

10/10

Exceptional

28 Jun 2024

Anthony

The entire area around the property was so substandard, that we dared not to venture outside of it.

Leisure Family

10/10

Exceptional

23 Jun 2024

Nicolas

Great trip and comfortable hotel

Great trip and comfortable hotel

Business

10/10

Exceptional

21 Jun 2024

Abdimalik

Great staff

Leisure Self

6/10

Pleasant

28 Apr 2024

Stephen

The room was quite small with limited amenities. Certainly bad value for money compared to other properties in the same price range.

Business_and_leisure

10/10

Exceptional

17 Apr 2024

Roland

Terrible

8/10

Excellent

30 Mar 2024

Dwight

Great value ,staff is Excellent .

Leisure Partner

10/10

Exceptional

29 Mar 2024

Madison

The staff were incredibly friendly and helpful at getting me whatever I needed. I will definitely stay here again.

Business Self

10/10

Exceptional

27 Mar 2024

Tal

Great team food and hospitality i recommend

Amazing

Business

10/10

Exceptional

15 Mar 2024

Alton

Outstanding customer service, especially front desk associate, Valentine

Business_and_leisure Friends

10/10

Exceptional

16 Dec 2023

AKANE

Because I booked on the day of staying, the room was not ready, but hotel staffs tried to prepare comfortable stay. Also, all staffs at hotel and restaurant are very nice.

10/10

Exceptional

18 Nov 2023

Nicolas

Warm hospitality and friendly staff

Reception team are so friendly. My room on the 6th floor was spotless and very clean. The hotel is a walking distance from convenience stores, pharmacy, etc. The restaurant are the stars specially Margaret and Hezbron, always greeting me with a smile all the time. Highly recommended.

Business

8/10

Excellent

18 Nov 2023

Nicolas

I really enjoyed my stay.

I really enjoyed my stay.

Business

8/10

Excellent

14 Nov 2023

Nicolas

I really enjoyed my stay

My experience was amazing as always right from entering the hotel. The staff members were exceptional and courteous. The rooms were clean and well kept. I will definitely visit again.

Business

6/10

Pleasant

08 Nov 2023

Henry

Not the right fit for me

10/10

Exceptional

03 Sep 2023

Sam

Excellent service ! Great location to dining options

Business_and_leisure

8/10

Excellent

02 Sep 2023

Nicolas

I had a pleasant stay.

I had a pleasant stay.

Business

10/10

Exceptional

22 Jul 2023

Cara

Quiet, comfortable rooms and outstanding staff, with particular thanks to Christine and Tracy. Grateful for the flexibility on check-in and check-out. Well located, in easy walking distance to Yaya Center and to the hotel-affiliated Olakira spa (where I recommend Maureen's excellent reflexology).

Business Self

10/10

Exceptional

18 Jul 2023

Philomena

The hospitality during your stay will be memorable the staff are amazing! The breakfast options are so many you will be lost for choice.It’s location gives you convenience to different areas of the city including the Central business district.

Family_with_children

10/10

Exceptional

05 Jul 2023

Maximilian

As always nothing could be done better

My favourite place in Nairobi would be rather a 5 star than a 4 star, Kudos to the staff, especially Catherine that makes life easy.

Business

8/10

Excellent

28 Apr 2023

Dwight

Would stay there again

Leisure Partner

8/10

Excellent

12 Mar 2023

Atef

Good stay except the check-in

It was my first time at four points, everything was fine especially the staff were very kind and welcoming, unfortunately check-in took long time coz there was one staff in duty Thursday night, he was taking care of many guests at the same time, despite the pressure Mr. Godwin was very welcoming and professionally.

Business

10/10

Exceptional

23 Feb 2023

jana

Wonderful service, very comfortable

Business_and_leisure Self

10/10

Exceptional

11 Feb 2023

Daniela

I had a great stay at the Four Points. The roof top was really a great spot to hang out. The dining options on the roof top and on the main level were excellent. I also want to mention how nice and friendly everyone was from the reception to the cleaning staff to the waiters. Big shout out to Diana at the customer relation desk for making it such an enjoyable stay.

Leisure Self

2/10

Poor

21 Nov 2022

Umulinga

Overpriced. Very slow wifi.

Business Self

10/10

Exceptional

16 Oct 2022

Gregory

Great stay

Really great hotel. The prefect place to stay for my trip.

Business

10/10

Exceptional

16 Oct 2022

Gregory

Great hotel.

Excellent hotel. Very clean and modern. Food was excellent. Good internet service. I am from the States and it is the same as any good hotel there. The staff who worked at the hotel were extremely friendly and always willing to help.

Friends_and_family Family

10/10

Exceptional

04 Sep 2022

khadar

Nice clean and friendly employees and i enjoy staying with them for 15days thanks see you next time

Business_and_leisure Family

8/10

Excellent

18 Aug 2022

Ndifanji

It was centrally located.

Business Friends

10/10

Exceptional

01 Jul 2022

John

The staff at the 4points are great. There is a really cool bar and restaurant on the roof with great views of Nairobi.
Rooms were 1st class.
Breakfast is a full compliment of items with some changing everyday. Highly recommend this hotel. Room rate was reasonable. Mall is nearby within walking distance

Business_and_leisure Family

8/10

Excellent

30 Jun 2022

Cynthia

Last night in Nairobi

We reserved a room with 2 beds but none were available.They brought in a very comfortable twin rollaway.
We didn't get a card key right away which was problematic as you need the key not only to get in your room but to use the elevator.
Ate in the restaurant. Expensive. Breakfast not included.

Friends_and_family Family

6/10

Pleasant

15 May 2022

jean claude

good location, overall good business gotel with clean rooms.
one issue is that near swimming pool on 7th floor terrace restaurant was INACCESSIBLE twice in 4 days for private events = THIS IS JUST NOT ACCEPTABLE...as no way to use it nor really enjoying the pool as many people there.
this is not lrespectfull for custyomers that PAID for a SERVICE

Partner

10/10

Exceptional

06 May 2022

Verified traveler

Great Nairobi Option

Great hotel in Nairobi. Safe, Clean and very comfortable.

Business

8/10

Excellent

02 May 2022

Guy

Great trip, great staff…

Leisure Friends

10/10

Exceptional

15 Mar 2022

Mary

Great business hotel for Nairobi

Excellent service. Central location.

Business

10/10

Exceptional

05 Feb 2022

Ti-Timi

A great place to stay in Nairobi

Business Self

10/10

Exceptional

20 Dec 2021

Grace

Lovely place nice staffs as well

Leisure Friends

10/10

Exceptional

20 Nov 2021

Joseph

good location, good price, friendly.

Business_and_leisure Self

10/10

Exceptional

08 Oct 2021

Nova

Ideal location

Leisure Friends

4/10

Poor

04 Mar 2021

Verified traveler

My initial booking was 1 adult for a queen sized bed. When I checked in the receptionist said in order for my wife to stay with me I’d have to pay an extra 50 dollars a night which sounded unreasonable to me, because I’m not staying at a random cheap hotel. I expected a specific international standard. When I couldn’t resolve the problem with the reception natural I asked for the General Manager Amit Sharot. He was yelling at me with anger, disrespect and was very unprofessional. Thank God for the staff member Gidiam along with the rest of the staff who were more than helpful, They did everything they could to make sure our stay was comfortable. Unfortunately, I will never stay in this hotel again .

Leisure Partner

10/10

Exceptional

28 Oct 2020

Verified traveler

I liked the reception and all the staff in general

Friends_and_family Family

10/10

Exceptional

07 Jan 2020

Verified traveler

Excellent customer service, the staff was friendly yet professional, they went an extra mile to help us and make our stay comfortable. Would recommend this hotel to everyone.

Friends_and_family Family_with_children

10/10

Exceptional

27 Dec 2019

Verified traveler

Dope very good, clean, safe, secure, nice,lovely,great.

Business Self

10/10

Exceptional

17 Dec 2019

Michael

From cleanliness to the high security, you’ll always feel like you’re at Home ♥️

Business Partner

8/10

Excellent

09 Dec 2019

Verified traveler

Hotel was very nice and staff very friendly.

Thanks for the recommendation

6/10

Pleasant

01 Oct 2019

Thomas

Nice overall, but terrible noise insulation

The noise insulation of this hotel is definitely not on par with the rest of the services which are great or the price paid for that matter. Our room on the 6th floor was just under the bar area which was terribly noisy until late at night (you can hear everything: musics, steps, chairs being moved). Not ideal if you wake up early for a safari. The staff helpfully changed us to another room upon request, which was more isolated from the bar, but you could still hear noise from the other rooms (bathroom, doors etc.). The central location also makes it subject to bad traffic at peak hours. Breakfast was nice, with real orange juice.

Partner

10/10

Exceptional

15 Aug 2019

Verified traveler

I enjoyed relaxing on the rooftop pool area, very relaxing after a day of work lounge by the pool. However, it was disappointing that the lounge area by the pool is also a smoking section. I had to move 10 minutes imafyer I sat poolside when two smokers came to enjoy a smoke and not the view or poolside itself. In this day and age, the expectation is that smoking areas will be outside and far from areas where there are people. I would expect the smokers to be accommodated downstairs in a corner of the parking area away from people.

Business Self

10/10

Exceptional

20 Jul 2019

Sali

A nice place to stay in Nairobi. I love my stay very much.

Business Friends

10/10

Exceptional

03 Jul 2019

Monica

Excellent city gem!

Excellent service. Great rooms!

10/10

Exceptional

26 Jun 2019

Tony

Great hotel.. courteous agents. Clean facilities.. worked with me on my request for extended checkout

Friends_and_family Family

10/10

Exceptional

15 May 2019

Tufa

Great service

This is great hotel with great service. I have been staying here for years now. The hotel has been changing names and owners, but the service has always been great. The staff are extra courteous and very helpful. This time I would specially like to thank Eujay at the front desk, who kindly helped with moving a friend who booked at the airport branch by mistake.

10/10

Exceptional

09 Apr 2019

Jacqueline

A Canadian Gal staying in Nairobi!!

This hotel was a fantastic stay. The time I arrived, I was treated very well. It was a very relaxing. Moreover, a comfortable stay in a very bustling city and neighborhood. The staff were very friendly and offered good advice about items and services I required. The hotel service was great and I truly had no concerns or issues during my entire stay. I appreciate the great effort the hotel staff made to make me feel more at home. The meals were great and room service was fast and very presentable and appetizing.

10/10

Exceptional

06 Apr 2019

Franz

great Hotel in Kilimani: pillows and mattress make you sleep like a baby, gym is well equipped, breakfast is glorious, staff is friendly and helpful, the facilities are very clean and in excellent conditions.

Business Self

4/10

Poor

23 Feb 2019

Verified traveler

The pool was nice on the 7th floor. Gym should be made bigger with more weight machines and equipemt.
They put me in room #206 which had a one and only sealed window which can not be opened. As soon as the hotel worker introduced me to my room I found out by myself that the window is sealed and the hotel worker lyed to me and said that all the rooms in the hotel have sealed windows, wich was a lye, because I saw for myself on my last night that other rooms have regular windows that can be opened. So basically I was dealling with liars!

Business_and_leisure Self

8/10

Excellent

30 Sep 2018

Mira

Nice hotel, but in a rough location, which explains their high security at the entrance. Staff, especially Kennington, were super helpful and friendly and professional. Very clean and high end hotel.

10/10

Exceptional

23 Sep 2018

Mark

Great facility, gym is well equipped, all the Team are polite & professional. The breakfast buffet is awesome and they make the best masala tea!

10/10

Exceptional

20 Sep 2018

Roberta

Nice Hotel in Nairobi

Very nice property in Nairobi. Hotel staff very accommodating. Room was clean and comfortable, Restaurant had good selections. Not much around hotel but the hotel has car service to take you where you want to go for a reasonable fee.

Partner

10/10

Exceptional

02 Aug 2018

Stein

Nice, clean, new hotel in a good location. Nice breakfast with egg station and espresso drinks included.

8/10

Excellent

05 Jul 2018

Verified traveler

Recommended for business travellers

Overall very good option in Nairobi given location, room quality and professional, friendly staff.

6/10

Pleasant

30 Jun 2018

Scott

Safe Comfortable Hotel

Third time I've stayed at this hotel. Overall everything is always okay however now is time for a change.

The rooms are beginning to show their age and this is the second time that the dinner was inedible (based on 3 of 4 guests in our group). Further, the breakfast and dinner buffets have not changed at all over the last two years. Unfortunately, it's time for a change and I won't be going back.

4/10

Poor

14 Jun 2018

Verified traveler

The experience of this hotel was very disapponting. Over priced for the facility it offers compared to other hotels in the locality. The star ranking given is misleading, it would qualify may be for 3 Star. Front office extremely rude and un caring, it took me long to check in while the staff were at station chatting. I was received only after demanding to know why no one was paying attention to me! HOWEVER, the restaurant and beverage staff were very welcoming and generally behaved towards guests. In addition, the road leading to the property is congested and full of potholes. There are no attractions close to this facility and it lacks parking space for those with vehicles. I would certainly not recommend it to anyone.

10/10

Exceptional

10 Apr 2018

Verified traveler

I loved every minute of my stay at Four Points. State of the art facilities, professional staff, delicious food (especially the breakfast buffet), great location. Nothing to complain about! I will definitely be back!

10/10

Exceptional

07 Apr 2018

Verified traveler

Great staff

Everything was perfect. Rooms are clean and staff is friendly and accommodating. The only thing I could complain about is AC could be better.

8/10

Excellent

06 Apr 2018

Verified traveler

Good hotel

This hotel is clean and updated. The location is nice as well.

8/10

Excellent

27 Nov 2017

Clive

4 Points Sheraton

Just a short stay of 3 nights but it was a really pleasant stay.
Excellent food at breakfast and in the evening, lots of local craft beers too which were delicious. Excellent roof to bar and dining area.
Room was large and comfortable with good facilities. Wifi was simple and worked well, no power cuts.
Excellent hotel car service very reasonably priced and all the staff were extremely polite and helpful.
The only downside was my room seemed to be located close to a laundry with a very out of balance washing machine!
I would definitely choose this hotel again.

8/10

Excellent

16 Oct 2017

Verified traveler

Great stay and professional employees. I would recommend to friends and family and certainly will come back again

6/10

Pleasant

06 Oct 2017

boblove

it’s a cheap and poorly built hotel. the staff is friendly. there’s a casino down the street called finix. the pool is small but the outdoor dining is nice however way over priced. it’s always cold up there so bring a jacket

8/10

Excellent

13 Sep 2017

Dreamzje

Clean, comfortable but overpriced

Nice hotel. Somewhat overpriced but clean and friendly.

Family

8/10

Excellent

23 Aug 2017

Solo Travel

Standard Werstern Business Hotel

Good, standardized Western hotel. It's the type of lobby and room at Sheratons worldwide, and it was what I wanted after a long period of travel. Dependable facilities and staff.

4/10

Poor

10 Jul 2017

Ying Chung

We show our booking document, but they can not find out our reservation. We make the reservation on March 28 and we already pay off the room fee. That night we need change to another hotel at the midnight. It's really very disappointed.

Partner

10/10

Exceptional

09 Jun 2017

Jayapal

A value for money stay

The hotel was very good , secured and comfortable. Staffs are well trained with pleasing behavior

6/10

Pleasant

06 Jun 2017

Eliab

Nice top floor restaurant.

It was nice to experience everyday life of the kenyans by catching public buses which pass right outside the gate of the hotel going to town. The hotel taxi drivers knew interesting restautrants around town and we spent the rest of the evenings at the top floor restaurant enjoying the panoramic view of Nairobi

10/10

Exceptional

04 Jun 2017

Nova

Great Hotel Greta Location

Hotel and staff were great no complaints

8/10

Excellent

04 Jun 2017

Chong Wai

Modern hotel with rooftop restaurant and good food

Modern hotel with rooftop restaurant and good food. Near shipping centre and Chinese / Japanese / Korean community

8/10

Excellent

12 Apr 2017

Janet

Comfortable Hotel Centrally Located

This is my second time staying at this hotel. It is centrally located and a great value for money option for the business traveler. The hotel amenities are good and the staff is friendly and accommodating. The hotel is within walking distance of the Yaya Shopping Centre and close to a number of very good restaurant choices

8/10

Excellent

08 Apr 2017

Onwell

Nice hotel close to all other points of interest

Hotel is undergoing a revamp, but tried very hard to make my stay as comfortable as possible under the circumstances.
Hotel staff and management very hospitable. Food was great.

8/10

Excellent

18 Feb 2017

Verified traveler

Good hotel

Godwin at reception was very helpful and accommodating! Very nice breakfast!

8/10

Excellent

16 Feb 2017

Verified traveler

Great location. The hotel is modern and vkean. The breakfast is a buffet and gas plenty of options. Wifi was fair. The rooftop bar/restaurant and pool is great.

8/10

Excellent

15 Feb 2017

Maimuna

Impressions

It was very good ,the rooms nice and clean but requires two smaller chairs for the double rooms.Currently there is only one chair.The dining hall is good and the food plus waiters very good.However the sea food need to be taken more care so they do not turn bad.

6/10

Pleasant

04 Feb 2017

Peter

Pleasant hotel but disappointing bed comfort

Bed seemed short; pillows were too firm foam; bathroom too small; only one arm chair.
Restaurant service somewhat disorganised; steak dinner was appalling, the steak was tough, full of fat, bone and gristle. I would have made more fuss but I was entertaining two guests. Breakfast items were cold and the coffee was very poor

8/10

Excellent

25 Jan 2017

Verified traveler

Very good - but watch out!

The hotel was great. The food is a bit overpriced, but good nevertheless. The restaurant on top of the hotel has a spectacular view. The additional charge on my bill of approximately US$100 for VAT and service charge was entirely unexpected and not included in the hotels.com initial booking price. That was a surprise - so if you're not traveling on your business card watch out for additional surcharges.

8/10

Excellent

03 Jan 2017

Verified traveler

Nice hotel, shuttle bus from and to the airport.

Not enough heat, room was cold. We reported this to the reception but nothing was done.