Mercure Nairobi Upperhill

Kenya , Nairobi
NAIROBI, Kenya Road, Upper Hill
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20 reviews shown

2/10

Poor

24 Dec 2020

Samson

Terrible!

The hotel was closed down, yet my booking was accepted and payment received

Partner

2/10

Poor

28 Nov 2020

nathan

WORST EVER!

The premises are good but \"under renovation\" goes the claim from the receptionist. No power, a noisy generator was running which was switched off at 2am! Only 1 light bulb above the bed, no warm water, no tv, no food services! No running water after the generator was turned off! I moved to another hotel.

Business

2/10

Poor

15 Mar 2020

Verified traveler

Nothing. No power. Dirty. Lift out of service. No tv .

Leisure Family

2/10

Poor

11 Nov 2019

Abraham

Nasty Experience at Nairobi UpperHill Hotel

The experience of my stay at Nairobi UpperHill Hotel was awful. The place is abandoned, both the hotel and the neighborhood. The hotel is old and unrepaired. The walls have mold due to water soaking in them. The corridors are dark with no lights, I was actually scared for the first night thinking that probably someone might attack me. It does not look secure at all. The bathrooms are old and worst of all not hot water.

It was a nasty experience!

The photos on the web are very deceptive

Business

8/10

Excellent

15 Aug 2019

Verified traveler

They do not changed my duvet and my pillows was sdme like 3 days

Leisure

10/10

Exceptional

17 Jul 2019

Verified traveler

Nyachol

My stay was amazing!

6/10

Pleasant

24 Jun 2019

Eric

I did not set any expectations since I had read the reviews (which were not so good) and the hotel was cheap. All I wanted was a room to lay my head down because I had events to attend within the city and did not want to drive home to Kajiado county. The room was ok. Water was luke warm. Appears there was a power issue when I checked in however they got a generator. I believe the place needs a facelift. It is in a good quiet location and it can do so much better with a little attention.

Family

2/10

Poor

24 Jun 2019

Verified traveler

Constant interruption of electric and internet. No TV service although there was one in the room. Quality of food was horrible. Rooms were in desperate need of repair. Rooms were not what was advertised on Expedia website. Water was cold for most of time. Power for for hotel was dependent on a generator constantly running. Workers operated a kitchen at times with no electric or running hot water.

Leisure Partner

8/10

Excellent

29 May 2019

Verified traveler

A home away from home

A beautiful and quiet place to stay, either short or long term. The proprietor is the best host ever! The hotel bar and music is very good.

8/10

Excellent

26 May 2019

Stephen

Hello, Nairobi Upper hill hotel is well situated, however the staff are not well armed with information and power to address issues raised by the clients.

Partner

8/10

Excellent

10 May 2019

Carlo

Good place in Upper Hill

Clean and well maintained, staff are friendly and helpful. A good accommodation in the Upper Hill area.

8/10

Excellent

07 Feb 2019

Verified traveler

This is a good establishment and well situated, the cost is fair, at the time of my stay however the elevators were not working, the breakfast fare should be revised too.

2/10

Poor

28 Nov 2018

Verified traveler

This place was horabke wont recommrnd anybody to stay hare, stuff are un proffesion and big thieve

Friends_and_family Partner

6/10

Pleasant

21 Nov 2018

Verified traveler

Poor workmanship of the property. No hot water in my shower.

2/10

Poor

10 Jul 2017

Lisa

Do NOT book this hotel

Arriving at the hotel at 1400 I was very hungry so asked for lunch. I was directed to the 'restaurant' where I was told I could order 'Fried fish and potatoes or fried fish and potatoes'. No choice. The fish would have been OK if it had all been cooked but some was not cooked properly; although the hotel cat was grateful. I went up to my room and only had a light bag, which was good as the lifts did not work. The room appeared OK, until I found the 'present' that had been left in the toilet. I did not expect to have to try to flush away and clean excrement on arrival in my room. I asked to borrow an iron and ironing board but was only given an iron (dressing table top had to suffice). Before I went to shower (I was going to a ball) I asked for a hairdryer to be told they had none and then to top it all they also had no hot water. I gave up and went to another hotel.

2/10

Poor

24 Aug 2016

Better options

overall terrible - stay away

No power when we arrived. Elevator never worked. Room was in terrible shape and supplies were already used prior to arrival. This is a bad hotel

2/10

Poor

31 Jul 2016

Mercy

Worst hotel. Poor location.

I was very disappointed during my stay at this hotel. I hired a cab from the airport, the cab driver who is very familiar with other hotels in the area could not locate this one, he tried calling the hotel several times since I had the number for the hotel but no one answered. Finally we found it, the dirt road leading to the hotel is full of pot-holes and the public transportation is far away so you have to get a cab. On arrival we had to carry our luggage upstairs since the elevator did not work, I had to ask for more hangers since there was only one , there was 1 bath towel, no washcloth, the bed was so hard, I had to check the following day to make sure there was a mattress. I went for breakfast around 8:30, I was the only one in the dining area, the breakfast was just okay, they only gave me 1 piece of toast, 1 sausage and and a very dry omelette and tea. I only saw one lady who was a guest in the lobby, and she was not happy about the service. The staff just behaved like they were in their home.I felt I could not trust them so I told them I didn't want room service, I asked for soap and a wash cloth, I was given a dirty wash cloth which was taken from another room, I handed it back and showed her the dirt spots, she didn't bring another one so I locked my room and left. When I came back at night, I found the TV on and the bed was made but the bed-sheets had dark spots on them, I was disappointed by the invasion of privacy and poor service so I checked out immediately.

2/10

Poor

11 Jul 2016

Felician

Dissapointed

Disappointed

2/10

Poor

05 Jun 2016

Verified traveler

Horrible Experience

I stayed at the hotel for 3 nights. It was an absolute nightmare

The elevator did not work
The room was changed on 2nd night
The wifi did not work
They did not let me speak to the manager. I asked for a refund and they did not let me speak to anyone in the management

Worst hotel. Worst location

10/10

Exceptional

04 Jul 2015

Verified traveler

Very nice hotel in a nice area. Excellent staff!

The staff went out of their way to make my stay wonderful. The cooks and the food were great as well. I highly recommend this hotel to anyone staying in Nairobi.