BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
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9.4/10Excellent359 Reviews
Cleanliness9.6/10 9.6
Service9.4/10 9.4
Comfort9.2/10 9.2
Condition9.2/10 9.2
Location9.4/10 9.4
Neighborhood8.2/10 8.2
Amenities9.6/10 9.6
See all ratings- Business hotels
- Luxury collection
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- Design
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Nairobi Serena Hotel
Beyond the bustle of Kenya's most cosmopolitan metropolis, experience a haven of elegance and calm nestled among lush gardens at the edge of Nairobi's Central Park. Our Nairobi hotel merges business and leisure, art and gastronomy and five-star style and service.
Nairobi Serena Hotel is a celebration of sophistication and a rich fusion of design influences from Ethiopia, the Maghreb, West Africa and East Africa. The warmth of a friendly smile, a superlative eye for detail and gracious service at our Nairobi hotel envelop you from the moment you arrive.
While the Nairobi skyline glitters just beyond your windows and the Central Business District is just a stroll away, you'll feel worlds removed from urban distractions in this peaceful setting.
As an affiliated member of the Leading Hotels of the World, we provide distinctive opportunities for you to find your own inspiration as you explore the city in search of new experiences.
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The manner in which we welcome you, exceed your every expectation during your stay and remember you upon your return is the essence of Nairobi Serena Hotel.
With a stay at Nairobi Serena Hotel, you'll be centrally located in Nairobi, within a 10-minute walk of Uhuru Park and University of Nairobi. This family-friendly hotel is 1.6 mi (2.5 km) from Nairobi Hospital and 2.8 mi (4.5 km) from Aga Khan University Hospital, Nairobi.
Make yourself at home in one of the 199 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers.
Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Nairobi? This hotel has 4844 square feet (450 square meters) of space consisting of conference space and 8 meeting rooms.
A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
12:00 PM
Check-in until
midnight
Check-out until
10:00 AM
Hotel policies
No cribs (infant beds) available
Guests will receive an email with special check-in instructions
Guest will receive an email before arrival 24 hours
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-in is available.
-
Special Instructions
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Property Registration Number 7997
-
Optional fees
- Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
- Airport shuttle fee: USD 40 per person (one-way)
- Airport shuttle fee per child: USD 40 (one-way)
- Early check-in is available for a fee (subject to availability)
- Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Italian
French
Nearby attractions
Central Park
0.1 km / 0.1 mi
Nairobi Gallery
0.5 km / 0.3 mi
Teleposta Towers
0.7 km / 0.4 mi
Uhuru Park
0.7 km / 0.4 mi
University of Nairobi
0.8 km / 0.5 mi
City Market
1 km / 0.6 mi
Kenyatta Mausoleum
1 km / 0.6 mi
City Hall
1.1 km / 0.7 mi
Parliament Building
1.1 km / 0.7 mi
National Assembly Building
1.2 km / 0.7 mi
Jeevanjee Gardens
1.2 km / 0.7 mi
City Square
1.3 km / 0.8 mi
Kenya Railway Golf Club
1.3 km / 0.8 mi
Kenyatta International Convention Centre
1.4 km / 0.9 mi
Nairobi Railway Museum
1.4 km / 0.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2019
- Total number of rooms: 199
- Suites: 24
- Executive rooms: 4
- Superior rooms: 5
- Accessible rooms: 5
- Connecting rooms
- hotel
- American Express
- JCB
- MasterCard
- Visa
Show 86 more facilities & services
- Maestro
- Visa Electrón
- EuroCard
- City centre
- Bus/Train station
- Airport
- Golf course
- Entertainment Area
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fiExtra charge
- Local and international callsExtra charge
- Transfer serviceExtra charge
- Secure parking
- Valet parking
- Airport Shuttle
- Room serviceExtra charge
- Laundry serviceExtra charge
- Medical serviceExtra charge
- Babysitting serviceExtra charge
- Bellboy service
- Smoke detector
- Hotel safe
- Currency exchange facilitiesExtra charge
- Lift access
- Shop
- Garden
- Terrace
- Concierge
- Gym
- Newspapers
- Golf deskExtra charge
- Luggage room
- Clothes dryer
- BBQ facilities: 2
- Electric kettle
- Towels and bed linen
- Café
- Bar
- Restaurant: 3
- Smoking areaExtra charge
- Poolside snack barExtra charge
- Banquet hall
- Swim-up bar
- Conference room
- Meeting room: 8
- ProjectorExtra charge
- Secretarial serviceExtra charge
- PrinterExtra charge
- PhotocopierExtra charge
- Business centreExtra charge
- Audio-visual equipment rentalExtra charge
- Outdoor freshwater pool: 1
- Outdoor heated pool: 1
- Children’s swimming area: 1
- Children playgroundExtra charge
- Sauna
- Steam bath
- Hot tubExtra charge
- Massage
- Spa treatments
- Hairdressing salon
- Spa centreExtra charge
- Breakfast
- Breakfast buffet
- Continental breakfast
- Buffet lunchExtra charge
- Buffet dinnerExtra charge
- À la carte dinnerExtra charge
- Set menu dinner
- Breakfast and dinnerExtra charge
- Special dietary options
- Gluten-free meals
- Early Check-inExtra charge
- Early departureExtra charge
- Identification card at arrival
- Flight information required
- Non-smoking establishment
- Fitness
- Mini golfExtra charge
- GolfExtra charge
- SafariExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
DB
Buffet Breakfast
This meal plan may be available depending on the selected room/rate.
HB
Half Board
Usually includes breakfast and one additional meal.
RO
Room Only
Accommodation only. Meals are usually not included.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
Room DELUXE TWO BEDSRoom • DELUXE TWO BEDSROO.2B-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
Room DELUXE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE DELUXESINGLE • DELUXE • 1 Bedroom • 26 m²SGL.DX
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom: 1
- Shower: 1
- Hairdryer
- Minibar
- Tea and coffee making facilities
- Carpeted floors
- Individually adjustable air conditioning
- Safe
Show all 9 amenities
- Garden
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
SINGLE DELUXE
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailablePhoto unavailablePhoto unavailablePhoto unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SGL.DX
Room amenities
- Bathroom: 1
- Shower: 1
- Hairdryer
- Minibar
- Tea and coffee making facilities
- Carpeted floors
- Individually adjustable air conditioning
- Safe
- Garden
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
DOUBLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE CLUBSINGLE • CLUB • 26 m²SGL.CB
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Room type
- SINGLE
- View / characteristic
- CLUB
Adult and child limits apply within the room's total guest limit.
Room amenities
- Satellite TV
- Bathroom: 1
- Shower: 1
- Hairdryer
- Minibar
- Carpeted floors
- Individually adjustable air conditioning
- Safe
Show all 14 amenities
- Wake-up service
- Turndown service
- Desk
- Smoke detector
- Housekeeping
- Soundproof room
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
SINGLE CLUB
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Room type
- SINGLE
- View / characteristic
- CLUB
Adult and child limits apply within the room's total guest limit.
Room code: SGL.CB
Room amenities
- Satellite TV
- Bathroom: 1
- Shower: 1
- Hairdryer
- Minibar
- Carpeted floors
- Individually adjustable air conditioning
- Safe
- Wake-up service
- Turndown service
- Desk
- Smoke detector
- Housekeeping
- Soundproof room
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
SUITE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room PREMIUMRoom • PREMIUMROO.PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
Room PREMIUM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: ROO.PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE CITY VIEWDOUBLE • DELUXE CITY VIEWDBL.CV-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
DOUBLE DELUXE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
CHALET PresidentialCHALET • PresidentialCHA.6S
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 6–10 • Adults: max. 10 • Children: max. 6
- Room type
- CHALET
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
CHALET Presidential
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 6–10 • Adults: max. 10 • Children: max. 6
- Room type
- CHALET
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Room code: CHA.6S
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CLUBDOUBLE • CLUB • 26 m²DBL.CB
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width, 2 × Single bed 80-130 width
- Room type
- DOUBLE
- View / characteristic
- CLUB
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Minibar
- Satellite TV
- Tea and coffee making facilities
- Carpeted floors
- Individually adjustable air conditioning
- Safe
- Wake-up service
Show all 13 amenities
- Turndown service
- Bathroom: 1
- Shower: 1
- Bathtub: 1
- Housekeeping
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
DOUBLE CLUB
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width, 2 × Single bed 80-130 width
- Room type
- DOUBLE
- View / characteristic
- CLUB
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CB
Room amenities
- Hairdryer
- Minibar
- Satellite TV
- Tea and coffee making facilities
- Carpeted floors
- Individually adjustable air conditioning
- Safe
- Wake-up service
- Turndown service
- Bathroom: 1
- Shower: 1
- Bathtub: 1
- Housekeeping
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
Double or Twin SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBT.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room DELUXE CAPACITY 2Room • DELUXE CAPACITY 2ROO.C2-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
Room DELUXE CAPACITY 2
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Room code: ROO.C2-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE PREMIUMSINGLE • PREMIUMSGL.PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
SINGLE PREMIUM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: SGL.PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX-7
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
Double or Twin DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DX-7
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE EXECUTIVE QUEEN BEDDOUBLE • EXECUTIVE QUEEN BEDDBL.EJ-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
DOUBLE EXECUTIVE QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXEDOUBLE • DELUXE • 1 Bedroom • 26 m²DBL.DX
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Individually adjustable air conditioning
- Carpeted floors
- Minibar
- Hairdryer
- Shower: 1
- Bathroom: 1
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
DOUBLE DELUXE
Room photos
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Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Room amenities
- Safe
- Individually adjustable air conditioning
- Carpeted floors
- Minibar
- Hairdryer
- Shower: 1
- Bathroom: 1
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room EXECUTIVERoom • EXECUTIVEROO.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN EXECUTIVETWIN • EXECUTIVETWN.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
TWIN EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: TWN.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE PresidentialSUITE • PresidentialSUI.6S
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE Presidential
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Room code: SUI.6S
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin DELUXE TWO BEDSDouble or Twin • DELUXE TWO BEDSDBT.2B-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin DELUXE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBT.2B-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN DELUXE CITY VIEWTWIN • DELUXE CITY VIEWTWN.CV-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
TWIN DELUXE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.CV-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room SUPERIORRoom • SUPERIORROO.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
SUITE EXECUTIVE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.EJ-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN DELUXETWIN • DELUXETWN.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
TWIN DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE EXECUTIVESINGLE • EXECUTIVESGL.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
SINGLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: SGL.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
DOUBLE DELUXE QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE DELUXESINGLE • DELUXESGL.DX-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
SINGLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SGL.DX-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin EXECUTIVEDouble or Twin • EXECUTIVEDBT.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
Double or Twin EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBT.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
DOUBLE PREMIUM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin PREMIUMDouble or Twin • PREMIUMDBT.PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
Double or Twin PREMIUM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: DBT.PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNairobi Serena Hotel
DOUBLE SUPERIOR KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Guest reviews
What other guests saying about Nairobi Serena Hotel
100
reviews shown
Ann
Wonderful from start to finish, especially the kind, friendly staff, beautiful decor throughout, great food. Quiet rooms right near a big park. Peaceful oasis in Nairobi
daniel
Great hotel to stay& the staff were wonderful
MOHAMED SHAFIK
The hotel is very well located if you are going to be at the KiCC or anything in the near CBD.
The staff is very welcoming and friendly, especially Carol at the front desk.
The hotel has 3 restaurants so you are sorted for meals.
Great place, I highly recommend it.
The staff is very welcoming and friendly, especially Carol at the front desk.
The hotel has 3 restaurants so you are sorted for meals.
Great place, I highly recommend it.
Gary
A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country
The staff were great
My new favourite hotel in the centre of Nairobi
The staff were great
My new favourite hotel in the centre of Nairobi
LAURA
We stayed one night. We really enjoyed Francis playing jazz music on the piano. Staff is very attentive. We felt safe there. They have a lovely pool. Rooms are nice and clean.
Akhil
The staff make it really a 5 star
Mumtaz
The hotel is beautiful and the staff were very professional. Location is convenient. I found the restaurants within the hotel expensive.
Audrey
Absolutely gorgeous property with beautiful, helpful staff and delicious meals. can't wait to go again and again.
Mario
Friendly staff.
Mario
Staff was very friendly. Great location. Great view.
Nick
We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice
Breakfast was very good and staff and service excellent
Breakfast was very good and staff and service excellent
Aleisha
This hotel is amazing !!! I loved everything about it . The staff , the cleanliness (and I'm really really big on that ) the amenities , the food, how accommodating everyone was . This hotel gets a 15/10 !!! if I ever come back to Nairobi, I would stay here. Shout out to Calvin. He was so kind and helpful to me the most during my stay. Thank you to all the staff at Nairobi Serena. You all are extremely amazing!!!!!
Lindsay
I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.
daniel
Comfortable and close to the Airport .
Chinedum
Very nice hotel and friendly staff. The airport shuttle for $40 is a NO for me though, considered high as Uber can easily get to same airport for around KS1000
stuart
Great service - friendly staff
Audrey
Absolutely the best hotel in Nairobi
Melinda Wenner
Excellent staff!
Marivic Rabe
I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
Richard
Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
chris
The wine was outrageously over priced $18 US for and inch of wine
Rahim
A beautiful and athentic 5 star hotel
Larry
the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
t.c.
Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
Fatima Toluwalase
I had a short stay here but great experience overall.
Guillaume Valery
Everything was perfect during my 1week stay
Alireza
Excellent customer service, prime location and fantastic amenities.
Endia
Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
Endia
Beautiful property, great food and helpful staff.
Rita
It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing.
Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself.
We will definitely come back for future trip trips.
Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself.
We will definitely come back for future trip trips.
Jael
The management does not post or indicate rules of dining room area. I felt very uncomfortable when ambushed by a guy who said he was a manager, when i was getting a bagel and scone to go after breakfast for my meeting. He told me that i was not to carry anything from dining or order room service! That's not what i was told by another staff member who had provided me with a to go bag and container! I was PISSED!
Johanna
Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.
Farah
A gorgeous, comfortable, perfectly situated hotel. Wonderful and friendly staff with amazing service. Restaurants on-site if you don’t feel like heading out but easy to get other restaurants if you do. The staff made sure we were well taken care of. Loved staying here and would absolutely stay again. Highly recommend. Five stars.
Ssebina
I stay in for one night but it was worth it. The staff was amazing with a smiling faces and nice costumer care.
I highly recommend it…..
I highly recommend it…..
Josh
Was able to add a day room booking when we were returning from our safari, rather than spending 8 hours in the airport. The hotel staff was so accommodating to make sure we had everything we wanted even for our short stay.
Josh
First class hotel in every respect.
adelaide
The pool was heated and perfect, lots of outdoor dining. The breakfast buffet was excellent, the ala carte restaurants were fair, my husband was sick after eating prawns at the main dining room. Lacked space to walk outside safely. Too close to downtown but more suited for business travel.
Cary
Nice but A bit old-fashioned. Service in restaurant abominably slow for mediocre food.
Donald
Superb property: design, decor’, comfort, convenience! Superb staff: knowledgeable, helpful, friendly and engaging, always asking what they can do to make the stay more pleasant and complete, attractive and well- dressed
Elizabeth
The service at this hotel was amazing. Everyone went above & beyond.
Pritha
This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.
Lynn
Wonderful staff
Jay
Very nice hotel
Anush
Good place to stay
It was a very good hotel with excellent pool and restaurant
Maria Montserrat
great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless
John
The only negative was the gift shop. Was overcharged for a purchase significantly. In a hurry and didn't convert Kenyan Shilllings to US dollars before signing. Contacted shop after returning to USA. Sent proof of purchase and was never contacted. Just good idea to convert foreign currency to your currency value before signing. The hotel itself was tremendous.
Veronica
Everyone was so pleasant & accommodating. The property is gorgeous! I highly recommend!
Valentina
It very nice property!
Alan
Amazing staff
Levis
Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
Alan
Staff are amazing
Dawn
The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.
jeffrey
Fantastic Property - Excellent Service
Spent 2 nights here after our photo safari. Property was immaculately up kept and the staff was unendingly attentive. A great place to relax and unwind after a long week. I plan on returning to Nairobi and will stay here when I return.
Shukri
Wonderful staff, clean and super comfortable place. We will come back again
Shukri and Hassan
Shukri and Hassan
Salimah
Excellent property, staff and food!
Prasad
Worth staying there again
Great location. Good staff. Nice pool.
Chris
Traditional African Hotel
Fantastic hotel with amazing friendly staff. Good location.
Hyunsik
I love to come back to this property again.
Bryan
Serena Hotel 🏨 Nairobi was extraordinary their services and staff were impeccable coming highly favoured and recommended
Special thanks to The front desk staff those young ladies were the sweetest! Extra special thanks to Miriam Shiru Restaurant reception helping me to celebrate my 53rd Birthday it will be super memorable it felt like the nation itself was celebrating with me. See you soon cheers and well wishes to everyone
Special thanks to The front desk staff those young ladies were the sweetest! Extra special thanks to Miriam Shiru Restaurant reception helping me to celebrate my 53rd Birthday it will be super memorable it felt like the nation itself was celebrating with me. See you soon cheers and well wishes to everyone
Jayne
Lovely property, excellent art, and design of the building and common areas. Loved the bar and the band. Fabulous pool! This felt like a classic Nairobi style hotel rather than a boring modern western hotel. Stayed for 5 nights and it was truejy a memorable hotel! Hope to stay again.
Rajan
Excellent property, bit pricy though.
Efrain
Very nice and good hotel.
Nice and clean hotel.
Very good staff, always trying to help.
Room service was quick and very good.
Food at the restaurant also very good.
Very good staff, always trying to help.
Room service was quick and very good.
Food at the restaurant also very good.
Dann
The Serena was an oasis during our stay in Nairobi. It was a wonderful place to come back to at the end of days of sightseeing. The price is very fair for the luxury provided. Staff is amazingly trained, and always smiling and pleasant.
We travel often, and this is one of the top five hotels we have stayed in.
Well done Serena.
We travel often, and this is one of the top five hotels we have stayed in.
Well done Serena.
Maggie
Very nice hotel in the heart of Nairobi
Ryan
Worth a repeat stay!
Very friendly and supportive staff, clean and comfortable room.
Adam
During my 11-day stay, I observed this hotel operating at a world-class level in all ways, every day. Its 5-Star rating is well deserved. At times, I felt like I was staying within an oasis inside busy downtown Nairobi. It has more of a resort vibe because I didn’t have to leave for virtually anything due to the sheer number of amenities and other services offered onsite. Thank you to all of those staff members who made my stay so enjoyable and memorable. They are truly an elite group, from housekeeping to the restaurant. I will definitely be returning on future visits to Kenya.
Andrew
Excellent stay
Superb hotel with extremely friendly and helpful staff. I had four nights here and loved every minute.
Hanif
Amazing
Mark
The Serena Nairobi still holds its own despite all the competition from new hotels in the city. It is convenient, with friendly and courteous staff.
CARA
Gorgeous Serena Hotel
This is a spectacular hotel in Nairobi and very well located, being near but not IN the city centre, and not far from Wilson Airport for tourist flights to the game reserves, coast etc.
Verified traveler
It was a short stay in and out of a trip to Maasai Mara but provided a great opportunity to refresh and relax before and after a long flight in and out of Kenya.
Alan
Staff are super friendly and very helpful
Property is beautiful
Property is beautiful
mary kay
Everyone was was very courteous and helpful, the property is clean, spacious and inviting.
Elizabeth
Wonderful, friendly and professional staff. Beautiful and clean resort. We loved it.
Kerste
The staff is exceptional, very kind, helpful and professional
Haran
It is a very convenient business hotel, where I have stayed numerous times. I supposed to have gotten a VIP upgrade through Expedia but did not get that till a few hours before leaving (during a 5-day stay) when they dropped off some fruits and a bottle of wine.
Sara
The staff was very friendly and helpful with all aspects of our stay. The rooms were excellent, property very clean and the restaurant had a wide variety of options. I don’t think I would stay anywhere else in Nairobi because they wouldn’t measure up.
Daphne
Excellent service. Food was amazing.
Nicolas
Nairobi Serena was a very good choice of hotel and I enjoyed my stay.
abdul
Enjoyed the heated swimming pool. Very well maintained.
All hotel facilities and services were grand except hot water supply in the room wash basin was not instant at times. Bath shower was excellent.
All hotel facilities and services were grand except hot water supply in the room wash basin was not instant at times. Bath shower was excellent.
ALI
Great reception, clean environment and dedicated staff. But had to deal with an army of ants on the bed which I found under pillows. Had seen this on previous reviews. Hopefully they do something about it.
Terri
Fabulous Poolside Area
Wonderful Colonial feel City Hotel yet situated next to a park. Rooms are spacious with large walk in showers and Elemis products. Several restaurants. Excellent service throughout. Great food and cocktails. What makes this hotel so special is the outside area. HUGE outdoor heated pool, like stepping into a bath with plenty of sunbeds and seating areas around the pool. It is my go to hotel in Nairobi. Great place to chill out and relax.
Kelly
Convenient hotel in Nairobi
Comfortable hotel. Great staff - greeted me by name. Good location near government offices.
Alice
I grew up in Nairobi and staying in Serana hotel has been one of the items on my bucket list. It was exactly what I thought it would be, just amazing. Clean, quiet and elegant. For the lovers of a good cup of tea, please make sure you try kenyan tea with mahamris at the breakfast buffet.
Jean
I have stayed at the Serena five times now, some of the staff recognise me, which is an indication of the friendliness of staff, from restaurants to housekeeping.
Yebe
Beautiful hotel with a welcoming and amazing staff
Monique
This was a very nice and clean hotel. It exceeded my expectations. Enjoyed my stay here will recommend
Yasue
There were ants all over the bed. Housekeeping tried to clean it but they kept coming back. Heated swimming pool was a welcome treat. Not all hotels in the city have them.
Trudy
This hotel proved to be very convenient as a base for our day tours. The rooms are spacious and every convenience is at your fingertips. The food was excellent quality and beautifully presented. The breakfast buffet is sumptuous. We truly enjoyed our 3 night stay and would definitely choose this hotel for a future stay.
NICHOLAS KESTER
.
Linda
Great spa service. Friendly staff.
Linda
Beautiful oasis in Nairobi.
Mohamed
Not that great
Ants in the bedroom
Verified traveler
The staff was wonderful.
Elizabeth
Beautiful Hotel
Very beautiful hotel. The room was comfortable and the service was excellent. We only stayed for one night but enjoyed a few of the restaurants on site. Would stay again!
abdirahman mohamed
customer
the property was safe and comfortable
Jeanette
The hotel was absolutely gorgeous, very clean, and the staff were incredibly helpful, friendly, and professional. If I go back to Nairobi, I will definitely stay at the Serena Hotel again1
Denise
Everyone was kind, welcoming and professional. Excellent location in the heart of Nairobi. Wish we could’ve stayed longer.
Koyyana
Good location , clean & good greenery. Good service
Verified traveler
excellent staff
As per usual the staff at Nairobi Serena cannot do enough for you. Nothing is too much effort.
Congratulations to management on great staff compliment even in these trying times
Congratulations to management on great staff compliment even in these trying times
Location & surroundings
Nairobi Serena Hotel
Kenyatta Avenue, Po Box 46302, Nairobi, Kenya
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Nairobi Serena Hotel
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