Fairmont The Norfolk

Kenya , Nairobi
NAIROBI, 00200 Po Box 58581
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100 reviews shown

6/10

Pleasant

25 Feb 2026

Guido

Staff was excellent. Amenities in the room were not up to standard for a 5 stars hotel and overall, the feeling is that the hotel is living on its glory - but is not any longer that good. Hot/Warm water in the shower was not coming. Heating/AC was not working and the insulation of the rooms is of poor quality as well as the sound proofing. What is the point of having a terrace by the garden if you cannot use it as everything gets wet?

Self

10/10

Exceptional

07 Jan 2026

Robert

So good I didn’t want to leave the hotel to tour.

10/10

Exceptional

26 Dec 2025

Egon

Rent værelse. Meget venlig betjening.

Partner

10/10

Exceptional

25 Dec 2025

Tobias

Amazing continental hotel with rich history

10/10

Exceptional

03 Dec 2025

Erdene

Charming hotel with amazing staff.

Leisure Friends

10/10

Exceptional

30 Nov 2025

jeremy

Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind.
The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene.
Suggestions:
The room I was in could use a little updating, older TV with limited channels.
The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).

Leisure Self

10/10

Exceptional

18 Oct 2025

Anita

Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend.

10/10

Exceptional

16 Oct 2025

Linda

Breakfast great, hotel amenities, decor, staff, room, patio excellent.

Leisure Family

10/10

Exceptional

22 Sep 2025

Linda

Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms.

Leisure

10/10

Exceptional

07 Sep 2025

Daniel

Nice hotel and very good level of service.

10/10

Exceptional

12 Aug 2025

freddie

Fantastic

Friends_and_family Friends

10/10

Exceptional

28 Jul 2025

Phil

A great place to stay in bustling Nairobi!

The hotel was really beautiful, with a dramatic lobby & manicured grounds! The staff couldn’t have been kinder & more helpful. Restaurants were very good, reasonable & offered lots of options!

Only complaint was spotty internet, which was very frustrating!

Friends_and_family Friends

10/10

Exceptional

19 Jul 2025

Lisa

Wonderful oasis in busy Nairobi!

Superb service, lovely grounds, and very spacious and comfortable room!

Partner

6/10

Pleasant

14 Jul 2025

Andrew

Very nice, secure and well presented hotel. Expensive, slow service, and a very inflated view of how good it is.

Leisure Friends

10/10

Exceptional

07 Jul 2025

Mona

This property is outstanding! From the moment you walk in off the busy street to the quiet of their lush gardens. They have excellent security and you feel very safe. The lobby and restaurants have been tastefully decorated. From George at the front desk, Sidney in the lobby and Margaret in the bar the service was outstanding! Very interesting hotel with a wonderful history easy to navigate the city from here. The staff make all the difference here.

Leisure Family

10/10

Exceptional

16 Jun 2025

Salim

Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved.

Leisure Family_with_children

10/10

Exceptional

22 May 2025

Jeffrey

We felt at home here. The staff was genuinely kind and attentive.

Friends_and_family Friends

10/10

Exceptional

04 Apr 2025

Justin

Great hotel, very friendly staff, great food

Leisure Self

10/10

Exceptional

13 Jan 2025

Hadrien

Excellent all round - especially the staff

10/10

Exceptional

27 Dec 2024

enrique

All the staff are great!

Breakfast is great

property is beautiful

Leisure Partner

10/10

Exceptional

26 Sep 2024

Aldo

Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details.

Leisure

2/10

Poor

22 Sep 2024

grace

recently stayed for two nights at the Fairmont in Canyon, and while most of my stay was pleasant, I encountered an issue on the last day. The hotel provided a very small, single-use toothpaste, which wasn’t enough for the duration of my stay. As I was heading to a safari, I requested a few extra small toothpaste tubes to take with me, but the front desk was unhelpful and questioned why I needed more. They even mentioned that since I was checking out soon, they couldn’t provide any more, even though I still had a few hours left before check-out. Their attitude, including the manager’s, felt dismissive and discriminatory. I’m very disappointed to experience such poor service at a hotel of this caliber.

10/10

Exceptional

22 Sep 2024

Aldo

Outstanding hotel in the middle of Nairobi. Superb, friendly staff, good food, skimpy drinks, and beautifully maintained British colonial furnishings and layout. A refreshing break from the sterile and cold environment of newer hotels. Just teriffic!

Leisure Partner

2/10

Poor

16 Sep 2024

Paul

Refused to reimburse for a cancellation one week in advance. Promised to follow-up and never did. Terrible service.

Business Self

10/10

Exceptional

16 Aug 2024

Roy

Very nice hotel and get staff

Leisure Partner

10/10

Exceptional

26 Jul 2024

thomas

Superb Hotel

Excellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon.

Partner

10/10

Exceptional

16 Jul 2024

Lisa

Beautiful hotel in downtown Nairobi.

Leisure Partner

10/10

Exceptional

02 Jul 2024

Fredrik

Best in Nairobi

Best hotel I Nairobi. Service and people are kind and service minded.

Business

10/10

Exceptional

02 Jan 2024

Marie

The property and staff are first class.
Suggest more sun lounges around the pool
Would return in a heartbeat

Leisure Partner

6/10

Pleasant

13 Oct 2023

Stephen

This was certainly a grand dame 40 years ago when my wife first stayed at The Norfolk, but we found the place tired and the whole routine a bit sketchy. We were given a room that was not what we booked (booking specifically called for a King bed, but we received a Queen and the hotel staff tried to convince us that indeed the bed was a \"King-like\" bed). I was given two separate quotes for a car service, one twice the other, and both were a multiple of what Uber quoted for the same ride. I sat outside enjoying a cigar and a waieter asked me if i had an \"extra cigar\" for him. That's never happened to me anywhere. Also of note, the manager was quite welcoming until he saw we had a problem with the room and he then disappeared faster than you could imagine. Indeed it's a grand dame that has seen better days.

Leisure Family

10/10

Exceptional

30 Sep 2023

Carl

Awesome staff great room and pool

Business

10/10

Exceptional

26 Apr 2023

Gerard

Fabulous hotel….

Partner

10/10

Exceptional

05 Apr 2023

Vivek

Fantastic stay - charming, helpful and efficient staff, clean and comfortable resort with all the modern offerings a good hotel should have, set in an old world setting in the heart of town. If I can help it - will always stay here when visiting Nairobi.

Business_and_leisure Self

10/10

Exceptional

14 Feb 2020

Robert

Relaxing oasis

Spent 4 days here after a busy 4 weeks traveling around Kenya and Tanzania. What a welcome treat to be pampered in this little oasis of comfort in the middle of Nairobi. Great service staff!!

Partner

2/10

Poor

08 Feb 2020

Christian

This is probably the worst Fairmont I've stayed in.

The room was fine but the property itself was a little tired.

The service was abysmal. In particular we have questioned why a 28usd charge was added to our bill when WiFi is included and not given an adequate response in a reasonable amount of time.

I would recommend anyone looking for accommodation in Nairobi to look elsewhere to avoid disappointment.

Leisure Partner

10/10

Exceptional

07 Feb 2020

James

eat place

The Fairmont the Norfolk is an amazing wonderful old historic hotel. Wonderful place to stay in the heart of Nairobi. Amazing accommodations and helpful friendly service. A gem. Great food too. Looking forward to more nights here.

Partner

10/10

Exceptional

17 Nov 2019

Verified traveler

Wonderful place, very atmospheric. Noisy room at night.

Leisure Partner

10/10

Exceptional

27 Sep 2019

Rae

Beautiful property in the city center with gardens and wonderful staff!

Leisure Partner

10/10

Exceptional

04 Sep 2019

Wendy

Incredibly friendly and helpful staff. Great food.

Friends_and_family Family

10/10

Exceptional

25 Aug 2019

Verified traveler

Friendly and efficient staff. My home when I’m in Kenya.

Business Self

8/10

Excellent

09 Jun 2019

Verified traveler

Beautiful gardens, small rooms

The gardens and grounds were beautiful and well maintained. Lots of areas to spend time and relax. Service was great. Only issues were small rooms and bad views to the street in all standard rooms.

Partner

8/10

Excellent

04 Jun 2019

Verified traveler

Great stay

Loved the gardens and the grounds. The main restaurant was great and we enjoyed the breakfast. Charming bar. Everything was simple and straightforward. Only complaints are Tatu wasn’t great and room was very small.

Friends

8/10

Excellent

21 May 2019

Verified traveler

We thoroughly enjoyed our stay. The grounds and service was very good.

Leisure Family

8/10

Excellent

10 May 2019

Lynn

Hmmmm

It’s generally good - no wow factor that I was looking for

6/10

Pleasant

01 Apr 2019

Verified traveler

Was very expensive for drinks and food.
Service was a bit slow.
Pool was great.
Thoroughly enjoyed experience of staying at the famous Norfolk hotel

Leisure Partner

10/10

Exceptional

03 Mar 2019

Clark

Best few hours in Nairobi's best hotel

At reception the sensitivity of the check in desk to our situation, short turn-around time. They suggested tea in the room, early morning and a double wake-up call. Everything worked seamlessly. A total professional operation that is still human and customer orientated. Rooms are English plugs but some have adaptors. Staff attentive, professional and you do not see them until you need them.
The physical property is charming and has top security.

Partner

10/10

Exceptional

09 Jan 2019

Verified traveler

Very nice hotel with very good staff. Food was delicious also. Didn’t venture outside much as Nairobi doesn’t seem like the safest place but hotel makes up for that!

8/10

Excellent

06 Dec 2018

Verified traveler

A charming property with oodles of culture. Beautifully maintained jewel, a prized possession of Kenyan history. Some of the finishing of the interiors leaves a bit to be desired, else fantastic.

Partner

10/10

Exceptional

25 Nov 2018

Nancy

Fairmont The Norfolk is beautiful hotel with impeccable service.

Family

10/10

Exceptional

29 Oct 2018

Verified traveler

Lovely hotel complex. Nice casual restaurant. When I had to walk to a meeting nearby a staff member was assigned to escort me to ensure my well being.

10/10

Exceptional

03 Aug 2018

Verified traveler

Loved it

Historic and beautiful hotel. Friendly and helpful staff. We loved it.
Take cabs or Uber - don’t walk in this neighborhood

Partner

10/10

Exceptional

28 May 2018

Verified traveler

The Norfolk has a traditional feel but with completely up-to-date room interiors and facilities with an excellent gym and luxurious heated outdoor pool. All staff were very helpful and welcoming.

10/10

Exceptional

17 May 2018

Verified traveler

Quiet, elegant comfort and smooth service.

10/10

Exceptional

15 May 2018

Ray

A great place to layover post-safari

Great hotel and staff. Great security as well. I stayed here after a safari in Tanzania and it was a good way to regenerate post safari

10/10

Exceptional

27 Apr 2018

Verified traveler

A charming and tranquil spot with excellent service.

10/10

Exceptional

02 Apr 2018

Verified traveler

great secure and absolutely beautiful hotel\n

Two glorious days! Staff was fabulous - arranged for us to spend the day at the local National park.

10/10

Exceptional

11 Mar 2018

Saud

A gem in Nairobi

Really great staff and service culture. The TATU restaurant offer many choices of steak cuts,lamb and fish grills and above all a welcoming smiles and staff attitude.Thanks TATU staff and chef and to the front office and concierge staff for assisting us in safari arrangement.

10/10

Exceptional

07 Mar 2018

Xin

Get in Nairobi

Wonderful stay here. Staffs are friendly and food from the restaurant are very delicious with reasonable price!

Partner

10/10

Exceptional

20 Feb 2018

Verified traveler

Great hotel, central, safe and enjoyable. Recommendable

8/10

Excellent

01 Dec 2017

Verified traveler

Fairmont the Norfolk, Nairobi

The hotel is situated in the University district of Nairobi not far from the museum. The hotel is lovely, with a very good restaurant and a bar that also serves food. There is a welcome heated pool. There are lots of repairs being done in various parts of the hotel. Lighting along the paths to the wings was very limited and a potential hazard given the slippery surfaces of the walkways and construction materials along the way. Our room in a further wing was quite dated, though very spacious. There were noise problems somewhere in the system that were quite annoying and forced our friends to relocate to another wing. The hotel mentioned that they were going to shut down that wing due to persistent issues with this. We did not experience that noise until the final night but it was significant.

4/10

Poor

14 Oct 2017

Serge from Canada

Internet was slow

The hotel is very historic but the Internet was slow at 100 kb per second, no free breakfast and you have to pay to print your boarding pass. All in all there are better business friendly hotels in Nairobi at a much more reasonable fair.

10/10

Exceptional

12 Oct 2017

Richard

Great choice in Nairobi

Great place to stay in Nairobi with a very good blend of historical interest and modern comfort. We've stayed here several times and very much like it.

Partner

2/10

Poor

27 Sep 2017

gary

Nice grounds. Otherwise terrible

Bad food poor service small room needs updated but was clean

10/10

Exceptional

15 Jul 2017

Harcharan

Nice central location.

Wonderful experience. We spent a few days in Nairobi and chose this hotel as it was in the heart of Nairobi. We felt it would be easier to get to other places. The hospitality was great and everyone went an extra mile to make the stay memorable. The rooms were clean and comfortable. I would have preferred more choice of Indian food being a vegetarian but overall the food was great. Room service was quick and satisfactory. The taxi service attached to the hotel was again very good. We used the same driver for most of our stay and he also took us outside Nairobi as a trust had been established. His knowledge of the area and experience were very helpful. This made a difference. Overall a wonderful location, peaceful and very hospitable staff.

10/10

Exceptional

10 Jul 2017

Verified traveler

lovely hotel. good location. helpful staff. rooms clean and quiet.

8/10

Excellent

06 Jul 2017

Verified traveler

Quiet

A lovely quiet place in a bustling city. The staff are so friendly and the restaurant Tatu is very impressive.

10/10

Exceptional

19 Jun 2017

Zoe

An enchanting oasis in the heart of Nairobi.

Fairmont The Norfolk is an oasis of comfort and beauty in Nairobi. To be honest Nairobi itself leaves much to be desired - the best things to do are the giraffe sanctuary and the David Sheldrick trust for the baby elephants ( you can foster one for $50 a year and then you can go at 5pm to watch them run in from the bush to go to their beds and have supper - an absolute delight). Back to the Norfolk though which has been there since colonial times and still has that grandeur. The heated pool and free spa is a great bonus too, especially after coming back from a safari. We loved it and were sad to leave.

Family

10/10

Exceptional

04 Apr 2017

Verified traveler

Good stay at Norfolk Fairmont Nairobi

8/10

Excellent

29 Mar 2017

Verified traveler

Norfolk is a really nice and quiet hotel. The staff/service was excellent.
At the same time, there were about 5-6 dead mosquitoes on the bathroom walls and the furniture was kinda old and stained. Frankly, I could care less about the old furniture but if I have to pay almost $200 for a room, I certainly expect more. Nice hotel but grossly overpriced.

8/10

Excellent

23 Feb 2017

Verified traveler

Good enjoyable comfortable stay.

Family

8/10

Excellent

21 Feb 2017

Carole Anne

Stay out of the city.

Just an overnight- but wouldn't go again.
Better to stay out of the city.

8/10

Excellent

28 Jan 2017

Simon

Pleasant hotel but the service is really slow

Pleasant hotel but the service is really slow

6/10

Pleasant

04 Jan 2017

Stephen

Nice hotel close to shops and restaurants.

Overall our stay at the Fairmont, The Norfolk Hotel is a little bit disappointing because we were expecting a 5star hotel. In our own travelling experience we have stayed in far better hotel than this one. Fairmont realistically is a 4star hotel.
Firstly, when we booked we were not informed that there is a renovation happening within the hotel; i.e. hotel swimming pool is not available, painting inside the hotel is happening, at the front by the gate, the ground area is being resurfaced, a little bit of inconvenience.
Inside our Double deluxe room, the shower head, towel rails and the connection for international plug all need maintenance. We informed the front desk and it was immediately resolved. But for a 5star hotel these minor issues should have been looked into by the manager.

On our last day, after being out enjoying the sites of Nairobi we came back to the hotel and painting on the floor where we are staying is currently going. We could not stay in our room because of the smell and fumes was incredibly bad. We were not informed that it was happening that day. We asked for a change of room and it took more than 2 hours and we have to keep on following it up from the front desk. Yes, we were upgraded to a suite with bath (which is what we asked and booked for prior to arriving at Nairobi) but once again, the room appears to be outdated and needing an
uplift.
5star hotel rating for Fairmont, The Norfolk should be reviewed or reassessed.

10/10

Exceptional

28 Dec 2016

Verified traveler

Lovely hotel which catapults you back in time

Special hotel with lovely staff. Everybody goes the extra mile to make you feel comfortable and happy. The ambience is amazing and throws you back in time.

8/10

Excellent

18 Dec 2016

Verified traveler

Great hotel in Nairobi

I really loved staying here and would recommend it. Check-in didn't go particularly smoothly, my room wasn't ready and I was continually told it would only be 5 mins, when in reality it took 50 mins. Had I been told this in the first instance it would have been absolutely fine and not an issue, this did get my stay off to a bad start.

10/10

Exceptional

05 Dec 2016

Chris

Nice hotel, atmosphere and good food

Location is pretty good. The building itself is very nice and staff are pleasant. Nice restaurant and bar. Good and timely room service. Only thing is the front desk didn't pick up my calls so I had to go to the front desk to book a wake up call. Otherwise it was great!

10/10

Exceptional

19 Nov 2016

Caroline

Great stay in Nairobi

Nice hotel. Great for a stopover after a long journey.

Partner

6/10

Pleasant

02 Oct 2016

Asuma

Be aware of older wings - mosquitoes

Initially, I was allocated with a room in older wing. There were so many mosquitoes, I woke up with at least 10 bites. When I contacted the reception, they have organised to move me to the latest wing with a balcony. I had no problem with mosquitoes then and enjoyed comfort stay and sleep.

6/10

Pleasant

29 Sep 2016

Ying

Dilapidated property, poor staff quality

Aging property, that used to be nice,but now looked pretty run down. Lots of mold in the grout in the bathroom and chipped tiles. And the drain was so clogged that quickly you were standing in pool of water that threatened to overflow into the bathroom floor. Hotel service was also not good. Items (of low value) were missing from the room after first servicing of the room. Hotel did not properly address this issue, came back to us and said, no the housekeeping did not take the items.

Partner

10/10

Exceptional

16 Jul 2016

Heather

Very nice hotel and very safe!

Staying at the Fairmont after returning from our safari was an excellent way to end our stay in Africa! Our flight was delayed by 3 hours- landing around 1:30 AM-and still our driver waited for us with a big smile on his face! In fact, he greeted us the following morning ready to drive us around to visit our last sites in Africa. Considered a Western hotel, The Fairmont had robust security at the entrance, yet not intrusive.The room was clean, the bed calling our names, and the breakfast was top-notch! We would definitely go back, without any hesitation!

10/10

Exceptional

31 May 2016

David

Overnight stay in Berkeley.

Beautiful classic old hotel.
Staff are up to excellent standards with the notable exception of the wait staff in the main dining room. It took over an hour for your dinner to arrive and they weren't busy.
Also the place is a club resort and out of the people in the pool, etc were locals. This is great for business but not so much as a hotel guest getting jostled in the pool.

Partner

10/10

Exceptional

05 Apr 2016

Daniel

Don't even consider anywhere else in Nairobi!

What a perfect African hotel. The staff are outrageously friendly, the food and drinks delicious, and the setting straight out of a novel. Would consider only staying here when in Nairobi.

Partner

8/10

Excellent

23 Feb 2016

M.A.

Enjoyed the Fairmont Norfolk hotel.

Wonderful, friendly staff. The Health center was inviting, and I had a 5 star facial and massage. When I return to the Norfolk, I will definitely schedule both again.

10/10

Exceptional

31 Jan 2016

Brian

Highest quality

Very clean, comfortable, and safe. Spa and gym services are a real bonus. Terrace restaurant was wonderful. Bar restaurants had good food and selection but slow pace. Rooms along the street can be noisy, but insulation is above average. Staff went out of their way to return a forgotten item to me, much appreciated.

Partner

8/10

Excellent

06 Dec 2015

Megan

Fantastic service - but comes at a price!

The Norfolk Hotel is truly a gem when it comes to service. By my second day at the hotel everyone from the doorman to the front desk staff was greeting me by name and asking me how my day was.The security is very tight - with suitcases and taxis being scanned on the way in. The food was excellent.
My only two criticisms of this hotel were the price and the noise in my room. This hotel is EXPENSIVE - compared to other similar hotels in other major cities. At the price I paid I would have expected breakfast to be included - but found out that it would be an additional $35. My room - 720 - must have been next to the pump house for the hotel. I battled to sleep with the intermittent sounds of pumping and whining motors coming through the walls. The door on to my balcony also did not lock and I had to ask maintenance to fix it for me.

8/10

Excellent

02 Nov 2015

Zack

Fantastic Service

Best service I've had in a long time. Such a great hotel if you are considering to stay in Nairobi. Great restaurants and fitness facilities.

10/10

Exceptional

26 Oct 2015

Anna-Maija

Pleasant place that has everything you need

Four day business trip. Good location for my business visits. High security. Hotel garden very nice. Good service, good breakfast.
Several restaurants. Prices high and not very good selection of dishes. However, I did not go to the fine dining place. Will stay here next time I'll come to Nairobi.

10/10

Exceptional

23 Oct 2015

Verified traveler

Top notch colonial hotel With great steaks!

Steak restaurant rivals Those in NYC on quality, service could not have been better. Unfortunately, they had no (none,nada) dishes for my vegetarian guests otherwise I would have eaten there more often. Desserts looked so sinful, you would have to go to confession afterwards. Breakfast is buffet style for approx $30. I had difficulty ordering a la carte and pricing was a bit questionable how it was calculated.

8/10

Excellent

19 Oct 2015

Verified traveler

Old colonial charm gone but still wonderful.

The old colonial charm which used to be such a part of the old Norfolk is gone. Could now
be any good hotel any where in the world. Rooms clean with all needed amenities,
bar area nice good selection of wines, had dinner in their Tatu restaurant. Disappointing..
as fish over cooked, asked for fillet steak medium rare came medium well. No redness
at all on meat. Service in restaurant was very good. Staff is excellent. Would definately
stay again and recommend.

10/10

Exceptional

07 Sep 2015

Marghe

Superb, safe, central location

I never stay in 5-Star, high-end hotels, too pricey. But the Expedia deal I got when buying my flights made this irresistible. This historic hotel surpassed our expectations for security, comfort, and location. We loved the quality of the rooms, the old photos from the British colonial era, the art, the lush grounds. People and service were excellent.

10/10

Exceptional

07 Jul 2015

Verified traveler

Great experience!

I stayed at this hotel for 10 days while working at the National Museum up the street. The hotel is very posh - for the upscale crowd. The bathroom had a wonderfully large tub and separate shower, which I appreciated. A comfortable desk and chair were provided and the bed was perfect. The work-out facility was clean with modern equipment and delicious infused water for after workout refreshment. The grounds are beautiful and the staff is friendly. If you plan to eat here just be prepared to spend double what you would elsewhere. A Tusker at the bar here is 500, but if you wander down to the Boulevard down the street it is 250. But this is what I'd expect for any upscale hotel in any big city. The security is intense so you will definitely feel safe.

8/10

Excellent

06 Jun 2015

Verified traveler

Classic old hotel in convenient central location

Enjoyed a few days business trip at The Norfolk. Excellent location near the centre of town for business. Great staff , excellent food, and a relaxing bar but they do need to sort out the wifi!

10/10

Exceptional

01 Jun 2015

Sarah

Great stay

The Fairmont is a lovely enclave very near downtown Nairobi. Food and service were very good, and it's the only hotel I've had in Africa with an actual outlet in the bathroom so a woman could use a hairdryer or curling iron. It was pretty quiet and the bed was comfortable.

10/10

Exceptional

24 Apr 2015

Verified traveler

Friendly hotel with good facilities

Good hotel. Not too large. Everything works well. Very friendly staff. Nice central courtyard is a bit of a haven in a busy city.

10/10

Exceptional

20 Apr 2015

Brad

A great hotel in central Nairobi.

Love this hotel. Other hotels in central Nairobi have started to look shabby, but this is a notable exception. It has old-world charm with great facilities. Food was excellent, too!

4/10

Poor

05 Mar 2015

Ryan

Worst Service of any hotel, cheap or luxury

Along the gamut of very cheap to very nice hotels I have stayed at, I have never encountered worse service than at the Fairmont. The building and grounds are beautiful, but that's the only positive thing I have to say. Assuming the off chance that the answer to a request was not just \"no, we can't\" (basic ones, such as turning the volume on the TV in an empty bar when the remote is in a hands reach or ordering off the restaurant menu from the bar while we watch other people eating off it), it took insanely long. A beer required sometimes 3 reminders, interesring given it was 4x the standard price of a beer in Kenya. 4x the price should not mean 4x the wait. Plan on 20-40 minutes for your drink (unless you pull a Larry David and just go grab it while it visibly sits at the waiter stand for 70% of that time). Plan on at least 45 minutes for your food, even if you are the only one in the restaurant. Plan on wondering how you're paying this much more for this horrendous service.

The grounds and hotel itself is beautiful. Nice old building with scenic gardens on site, good workout facility where I actually got good service (I had to ask for a towel), cool bar were it not for how frustrating it is to eat or drink there. The front desk lest us store our bags. Hence not the 1 star. If the hotel were 1/3 of the price, it could perhaps justify just how poorly it performs.

Partner

8/10

Excellent

02 Mar 2015

Kirk

Fairmont the Norfolk

Nice hotel in an historic property. Good security and lots of friendly staff. Restaurants on site are okay but pricey. Overall, a good choice but not worth the money.

6/10

Pleasant

24 Feb 2015

Michael

Overpriced hotel

I was charged way more than the priced I found online.

8/10

Excellent

22 Feb 2015

Kristine

Pleasant stay

Hotel staff were extremely helpful and courteous. The room was also pleasant with all the amenities you would expect. A bit disappointed in the food, which was pricey and outside of breakfast, quite ordinary.

8/10

Excellent

07 Feb 2015

Beautiful stay with a few bumps along the way

There were a number of problems during my stay, but to the hotel's credit, they did try to rectify as many as they could.