Name: La Maison Royale Hotel Nairobi
Address: 09 Mogotio Road, Westlands, 9, Nairobi, 00620, KE

10/10

Exceptional

03 Jul 2026

Samuel

Everything excellent.

6/10

Pleasant

15 Jun 2026

Md Abdul

I stayed at La Maison Royale Westlands and found it to be a decent value-for-money option in the Westlands area.

The check-in process was quick, efficient, and welcoming. The property appears modern from the outside and in the online photos, but in reality it is an older hotel made up of several connected buildings. While the age of the property is noticeable, it is generally well maintained.

Upon arriving in my odd-size room, I found that the refrigerator was not working and there was no in-room safe. To the hotel's credit, they responded promptly and provided both a replacement refrigerator and a safe shortly after I reported the issues.

My main concern was the room lighting, which was insufficient. There was also an unusual issue where the room's power appeared to be linked to a motion-sensor light outside. Whenever someone passed through the corridor and the external light activated, the room experienced a brief power flicker. I requested additional lighting, and housekeeping informed me that the bulbs would be replaced the following day. However, this did not happen during my stay, as I was later told the maintenance technician was unavailable. That said, the staff did provide a table lamp upon request.

Overall, while the hotel has some maintenance and infrastructure issues, the staff were responsive and tried to address concerns whenever possible. Considering the price and the location in Westlands, I believe it offers reasonable value for money.

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Scott

Great all around and a nice price

Self

10/10

Exceptional

05 Jun 2026

Sakah

👍👍👍👍👍

Self

8/10

Excellent

30 May 2026

Shlomo

Very helpful, accomodating, and pleasant staff. Convenient restaurant. Basic, adequate rooms.

Partner

6/10

Pleasant

27 May 2026

Dawit

It was ok

Self

2/10

Poor

05 May 2026

leonid

We asked to clean the room and to clean the room , but the cleaner just came and removed the sheets and disappear.
We had a

2/10

Poor

04 May 2026

leonid

I ordered a room with one double bed and the hotel confirmed it prior to the arrival.
When I arrived at the hotel late at night I figured out that they put two twin beds and connected them together.
Part of the staff is very rude and not friendly at all.
There was an issue with the AC that the hotel just could not solve for long time.
One morning the cleaning staff decided by themselves to clean our room though we did not ask for it. We had to wait too long to come back inside the room after the breakfast.
Too many problems without quick and effective response.

Partner

8/10

Excellent

04 May 2026

Kathleen

Staff were friendly and very accommodating.

Self

8/10

Excellent

29 Apr 2026

Kathleen

This is a very good location - convenient for moving around as well as amenities like photo copying and eating.

The bed is comfortable, the bathrooms modern.

Very good price.

Self

6/10

Pleasant

18 Apr 2026

Loise

Once you check in, the staff do not escort you to the room. Second floor was a maze finding the suit I stayed in. The moment I walked in, I realized the AC was too loud,Called the front desk and asked to change however they said the technician would come in an hour and never did. Shower was Luke warm and not really getting hot. The venue needs maintenance and renovation. Dinned at the terrace on 5th floor, service was ok until food and drinks arrived and the waiter disappeared. No music and not much was happening up there. Being a repeat guest at the property and having stayed at the standard room, that side of the property is way better than the old suit.Also having stayed at the other one in south c, unfortunately I’ll be choosing elsewhere next time.
There’s a lot of room for improvement.

Self

4/10

Poor

13 Apr 2026

Ann

There is Mpesa nearby and K1 club which is like a 7mins walk. The lights in the room didn’t all work, the step to the bathroom is broken, it floods when taking a shower and the bathroom corners have clearly not been scrubbed in ages. The rooftop bar is not a hype as people say, no music playing hence it’s not busy at all. I don’t think I would book again. It’s a 2 star hotel

10/10

Exceptional

12 Apr 2026

Samuel

Helpful, friendly staff and the place near everything you need in your travels.

Friends

10/10

Exceptional

16 Mar 2026

Darren

The front desk staff were extremely friendly and helpful. Only a 2 night stay but would highly recommend a stay here if you're in Nairobi. And a big thanks for letting us leave our bags in the hotel for a few hours before leaving to the airport.

Partner

10/10

Exceptional

18 Dec 2025

Samuel

Great place, great staff

Business Self

8/10

Excellent

13 Dec 2025

SCOTT

Good service, good restaurant, has a gym, good location, safe, and friendly. The only issue that I had was that door key stopped working once time during my stay.

Partner

10/10

Exceptional

21 Nov 2025

Edward

Staff very courteous and friendly. Room was clean and fresh

Business Self

8/10

Excellent

16 Nov 2025

Arinda

Generally ,it is a nice place to stay. And the price for the rooms were reasonable

8/10

Excellent

09 Nov 2025

Leslie

Spacious, clean and helpful staff

Business Self

10/10

Exceptional

27 Oct 2025

Valery

The room was adequate and clean. I got value for the money paid.

Self

8/10

Excellent

08 Oct 2025

Eunice Oforiwaa

The staff there are awesome

Business Self

10/10

Exceptional

03 Sep 2025

Benjamin

Staff were extremely professional and kind. I felt like I was at home. They were very good at going the extra mile for you and the food presentation was exquisite!

Self

2/10

Poor

31 Aug 2025

Jacqueline

Don't waste your time or money! Pictures do not represent what the actual place looks like. We checked into a run down room, linen on bed had some stains, the room needed better cleaning, it had wall stains from years of not being cleaned properly. Office chair was stained and very nasty. Tiles were missing by the sink, cabinetry knobs were very rusty. Sliding doors were missing a handle (to open, one must pull with finger through a hole). The door slider to the bathroom had not been cleaned out in a while and dirt had collected. The room telephone was missing cal out buttons. When we complained about the room, the front desk was very pleasant and accommodating, she truly tried her best to get our room changed, however, though not her fault, each room either had cockroaches crawling on the floor or the room was not clean.
We

Partner

10/10

Exceptional

14 Aug 2025

BLAISE

Customer service is great, I like the fact that the restaurant is open 24 hrs, I arrived very late but still got delicious food. it is walk

Self

10/10

Exceptional

22 Jun 2025

Trenton

A perfectly pleasant three-star hotel in a comfortable neighborhood. Close to friendly night life and shopping

Self

6/10

Pleasant

24 May 2025

Kraft Surgicals

washroom they don't clean ofently

Business Friends

8/10

Excellent

03 May 2025

George

Management need to work on cleanliness, faucet was broken in the shower room, sink drainage is slow, no enough toiletries for 2 adults.

Front desk customer service were professional!

8/10

Excellent

04 Apr 2025

Vanessa

The staff was very helpful, welcoming and friendly, I liked the fact that there is a restaurant on the premises. The location gave me easy access to other business in the area.

Business_and_leisure Self

4/10

Poor

28 Mar 2025

CONOR

Disappointing stay

This hotel, despite good friendly front of house staff is definitely past it's former glory. Despote some positives, just too many issues across several areas: service, billing, room facilties, cleanliness, poor maintenance and general aire of needing a refurbishment.

Partner

8/10

Excellent

27 Mar 2025

Michael

My comments about the people.

It has everything I was looking for. It is not a 5 star. I stayed 3 times within 2 week period so I must say it is acceptable to me. I had 3 separate rooms. Staffs are very polite and caring. They came to replace my converter and my safe. Overall. Uber can tale you every where from this hotel.

Self

10/10

Exceptional

15 Mar 2025

Derrick

Good service

6/10

Pleasant

11 Mar 2025

Ratna

Can you check I paid breakfast cost ksh6k
I thought it was inclusive in my rate
Please let me know

Leisure Family

2/10

Poor

04 Mar 2025

Hillary

This place needs a face lift and a decor upgrade.

Business Self

8/10

Excellent

17 Jan 2025

Rafiullah

The best place with great hospitality. The only issue is with limited open area

2/10

Poor

08 Dec 2024

George

The worst customer service possible

I stay at this hotel about 20 nights a year. This will be the last time. I accidentally booked the wrong night. Any decent hotel would credit that night to the next stay. But not here. I have been told by the staff I stay here more than any other customer.

No free breakfast EVER no aporeciation of any kind. So they kept my money and not only that but I needed a lays checkout snd they refused that as well.

I calculate I spend over $2000 USD per year here. It is not the nicest hotel in Nairobi, but it is ok. The restaurant is really bad. Do not get the buffet breakfast. It is not good.

I have stayed here a lot so it is clearly in my opinion a good price for the experience. Until you need someone in their hidden management group to take care of a problem.

I give it the worst rating possible due to the extreamly poor management. Not due to the staff. They try hard and apologize for their idiot bosses.

But those bosses are never willing to talk to a customer. And again I am their most frequent customer. So I’m sure if anything ever goes wrong with your trip they will not help you an any way.

Also be sure to book here with Hotels.com if you come it is about 30% less than booking direct.

Have a nice time in Kenya. But if you might want to try a different hotel.

Business

8/10

Excellent

02 Dec 2024

Irene

The staff were very professional, room service was excellent, dining options convenient,open 24 hours. Great location, close to malls, easy to get transportation to get around. The size of the room was okay for the price.
I did not like the fact that they did not have a smart tv in my room, the gym looked crammed , not enough space between the machines. Otherwise, I would recommend the property. Special thanks to all the staff who served me.

Leisure Self

4/10

Poor

23 Nov 2024

Hugh

The hotel tends to be priced attractively, although it is definitely quite worn around the edges. Last time I stayed there I had to change rooms because the AC wasn't working. This has happened to a colleague of mine who stayed there as well.

My main issue is that I have found the booking policies of the hotel very frustrating. I stayed there semi-frequently until recently, when I needed to change a booking. I asked at check-in how to amend the booking and was told it was no problem and I should simply come back later to sort it out. I did that and got told I couldn't amend the booking unless I did it through orbitz. I went online to orbitz and it was clear the hotel had elected to not refund any bookings, so orbitz simply directed me to talk to the hotel.

I brought this up with the staff who proceeded to give me the runaround and told me to talk to the manager (who seemed to never be around when I was around). It was apparently my responsibility to chase the manager and the manager was not able to get back to me on this issue.

Finally, on the day I was checking out, one of the staff members wrote me a 'credit note' stating that I could use it the next time I stayed to the hotel.

Next time I stayed at the hotel, I presented the credit note, and was told it meant nothing and that the hotel didn't provide refunds.

The funny thing is, I stayed at the hotel very regularly and the hotel was making good money off me. Their refund policy is a massive own goal.

Business Self

8/10

Excellent

12 Nov 2024

James

Nice hotel

10/10

Exceptional

02 Sep 2024

REGINALD

At the price point which I paid. This is great value for the money. This is the second time I stayed at this hotel. Will stay there again. The stafg are pleasant and nice. Again, anyone that complains about this hotel needs to book a $250 night hotel which will meet their needs. You can expect to stay at a three-star hotel and get a five-star accommodation.

Leisure Self

8/10

Excellent

24 Aug 2024

Ikram

We stay 1 day the rooms were big and the bed was very comfy

Leisure Family

10/10

Exceptional

25 Jul 2024

Ezequiel

Honestly, we didn’t stay long enough to have a comprehensive experience, they would allow us to make a detail review. Which is stayed for one night, and everything about it was great and convenient.

Leisure

10/10

Exceptional

08 Jun 2024

Chukwuma

I liked the rooftop bar and restaurant, but I didn’t so much enjoy the Wi-Fi because of how slow it works.

Business_and_leisure Self

2/10

Poor

09 Apr 2024

Shaheen

I am giving a bad review for this hotel that I've stayed at multiple times in the past year. This time round I had a very clean and prepared room, with a used condom on the floor. I then got put into a room that had no water.

Following that, I tried to reduce my stay due to a fluctuation in my itinerary and while the staff were great they had no ability from management whom I never saw once, and proceeded to charge me the full amount.

Absolutely despicable management. Won't ever return.

Business Self

8/10

Excellent

06 Apr 2024

Modi

I like the environment and the cleanliness

10/10

Exceptional

05 Apr 2024

Justin

Congested

8/10

Excellent

07 Mar 2024

Scott

Nice for the price

Very good hotel with an excellent breakfast. The area was fine but I would walk around at night. The restaurant was also good if you don't order the steak.

The only complaint that I had was that there was no hot water. It was like warm.

Self

8/10

Excellent

21 Feb 2024

Richard

Short Break

Had a nice stay at the hotel, quite area staff very helpful, would be better to have had a smart TV in the room as the reception for normal channels not great.

Partner

8/10

Excellent

02 Dec 2023

david

unusual shaped building results in unusual shaped hallways and rooms. The best combination of price and living space I have found in the area

Business_and_leisure Self

4/10

Poor

14 Nov 2023

CONOR

Not as expected.

Nothing special at all. Expensive pricing for area. Poor service.

Self

6/10

Pleasant

30 Oct 2023

Francis

Nice location, wonderful staff. The property need some updating. Overall, value for money.

Business_and_leisure Partner

8/10

Excellent

08 Oct 2023

Michael

this is the 4th time I and my small 501c medical team has stayed here. Its been 4 years and unfortunately, although hotel is clean, a lot of general upkeep has not been maintained. for instance broken window locks, deteriorating shower door gaskets, soap scum at bottom of shower glass( could easily be removed with a razor scraper) Some room refrigerators work some do not. The staff is great, the breakfast buffet is very good, the rooftop restaurant, bar is a plus although sometimes service is a bit slow. Minor point but The Nation or the Standard in the lobby news rack would be nice. Probably will stay here again.

Business

10/10

Exceptional

06 Oct 2023

Shaheen

Great stay as always

8/10

Excellent

31 Aug 2023

Shaheen

Great staff

Business Self

6/10

Pleasant

17 Aug 2023

Verity

We had comfortable stay at Le Maison Royale however we felt the hotel is looking a bit neglected, possibly due to covid.
Our room was a very long way from reception and quite complicated to get to (2 elevators and numerous corridors). We got used to this though, however and did not request a room change.

Pros:
*Staff were friendly and helpful
*Room was big, air-conditioned and kept clean enough
*Location was close to everything you need in westlands

Cons
*Hotel felt neglected and tired
*Food was not great - breakfast was very underwhelming and on our last day we actually went out to eat so we didn’t have to eat the breakfast.
*laundry service does not run on Mondays…we arrived back from safari on Sunday night and wanted desperately to have our clothes washed however couldn’t until Tuesday morning, having them returned early Wednesday morning.

All in all we had a fine stay at Le Maison but probably wouldn’t return.

Leisure Friends

10/10

Exceptional

21 Jun 2023

Carrie

The staff were so lovely and kind! Thanks again!

Business_and_leisure Self

10/10

Exceptional

21 Jun 2023

Farah

It was a cool experience

4/10

Poor

17 Jun 2023

Kayula

The bathroom is disgustingly dirty and the room in general was dusty checked in late was too tired to go look elsewhere.

2/10

Poor

16 May 2023

Chris

Old, broken down property with bad management and dubious cleaningness.

Business_and_leisure Partner

8/10

Excellent

15 May 2023

Michael

I enjoyed my stay there. The staff went above and beyond to make sure I checked into the hotel where I was vs me having to go across town to where I mistakenly booked the room. The food was excellent, and the staff was even better.

Business_and_leisure Self

10/10

Exceptional

09 May 2023

REGINALD

I had a one day layover in Nairobi. The hotel was excellent for the price. I will definitely stay again.

Self

6/10

Pleasant

25 Apr 2023

Henri

Very basic hotel apartments. In nice area in the heart of Westlands. Having a bath tub in the room was nice.

Self

10/10

Exceptional

17 Apr 2023

Martha

Keep it up

The stay was okay.

Business

8/10

Excellent

28 Mar 2023

John

The restaurant was pleasant on the 5th floor, however, half the items on the menu were unavailable which was disappointing. This extended to the availability of drinks and beers which kept running out.
bedroom was good, comfy bed and great shower

Leisure Self

10/10

Exceptional

23 Mar 2023

Jeroen

Great place!

8/10

Excellent

12 Feb 2023

Gideon

Cool ..but limited in-house dinning

Business_and_leisure Self

2/10

Poor

14 Jan 2023

Mohammed

Overall the condition wasn’t a luxury hotel or 4 star hotel. Room was filthy broken toilet no maintenance was done.

Business_and_leisure Self

8/10

Excellent

08 Dec 2022

Verified traveler

It was nice

Self

10/10

Exceptional

16 Nov 2022

Jerry

Na

10/10

Exceptional

13 Nov 2022

BLAISE

Great Place to Stay

Exceptional Service by staff, Front Desk friendly and welcoming, Room is large and specious. Breakfast buffet healthy, The only disappointment was the gym which had old treadmill that hardly worked and seemed unused or maintained.

Business

8/10

Excellent

01 Nov 2022

Jemal Yasin

Excellent

Excellent i have quick laundry and the room is clean all the time

Friends_and_family Friends

6/10

Pleasant

03 Oct 2022

Dut

The location was good. It was close to many shopping centers and not far from town. The ease of getting to many places made it desirable.

Leisure Self

6/10

Pleasant

21 Aug 2022

Kishan

A really nice and clean property. Rooms are definitely not sound proof. One can hear the slightest sound from the next room.
Took about 10 minutes of running the shower to get lukewarm water; very wasteful.

Business Self

10/10

Exceptional

26 Jul 2022

William

Great location equidistant between National Museum and Sarit Center

Business Self

2/10

Poor

15 Jul 2022

Abdirahman F

The property is clean with great touch. However if you want to stay here better carry a Wi-Fi . It’s surprised me that their Wi-Fi is open to all and you can access it fro outside the gates. You can’t use that kind of internet to do your confidential work while traveling. I was surprised that the Hotel looks fancy but won’t fix a small thing as Wi-Fi

Business_and_leisure

10/10

Exceptional

02 Jul 2022

Manik

Great location, helpful staff, well kept rooms

Business_and_leisure Self

8/10

Excellent

12 Jun 2022

Laura

Very friendly and helpful staff

Leisure Friends

4/10

Poor

12 Apr 2022

Sydney

Place seems overused and abandoned

Business Family_with_children

8/10

Excellent

06 Feb 2022

Paul

NA

Leisure Self

4/10

Poor

03 Jan 2022

Charles

So many amenities were missing

Business_and_leisure Friends

10/10

Exceptional

01 Jan 2022

Michael

Great hotel with spacious rooms. Friendly staff and very helpful. Good breakfast. Very clean and close to sarit mall. Highly recommended

Leisure Self

10/10

Exceptional

26 Dec 2021

Michael

Nice hotel in central location in Westland. Walking distance to sarit mall and Westland mall. Clean big rooms. Nice breakfast, very friendly and helpful staff

Leisure Self

8/10

Excellent

09 Aug 2021

Verified traveler

I like their customer service at the hotel. The staff at the kitchen were so welcoming and professional. I like the ambiance of the hotel and the minimal interior decoration of our room. We really enjoyed our stay and we hope to be back soon!

Business_and_leisure Partner

10/10

Exceptional

22 Jan 2021

Vanessa

Was amazing and great customer service, nice equipped rooms, g is available

Self

8/10

Excellent

08 Jan 2021

Verified traveler

My compliments to the receptionist on duty! Christine has been not only genuinely welcoming us, but also very proactively understanding our concerns. My commitments to her and surly will recommend your hotel further.

Leisure Partner

2/10

Poor

09 Oct 2020

Verified traveler

DONT GO

It was terrible, they didnt clean my room for three nights only to relocate me in a smaller room. Moreover, the WiFi wasnt working the whole time so i was behind on my work. Please do not go here

Self

2/10

Poor

27 Mar 2020

Verified traveler

Late night staff was pleasant and accommodating. But the morning staff and manager were not professional in my opinion. They called to say there would be no electricity all day. When I asked them to document this on my bill, they refused and accused me of lying and trying to incriminate them. The car service they offered was 4x the regular amount paid to drive the 5 minute distance was going and they justified why. Would not stay there again.

10/10

Exceptional

12 Feb 2020

Verified traveler

Great place!! The breakfast was amazing. The staff was friendly and very helpful.

Leisure Self

6/10

Pleasant

24 Jan 2020

Ray

It was ok, but I'd try someplace else next time

Although the reviews indicate the hotel is in a good location, be forewarned that the area is dark and the roads to the hotel are filled with potholes. However, this is NORMAL in Nairobi, even in this part of town.

The location is a short Uber or boda boda ride from the National Museum and shopping. However with traffic and potholes, a 5 minute ride could be 30 minutes. If you're adventurous it might be easier to just walk everywhere.

The staff of the hotel and restaurant were all very nice and helpful. The room itself was disappointing. The bathroom was very small. There is very little clearance between the toilet and the wall. The shower door is also very small. When I visited, when I arrived in my room there was a big glob of hair in the shower, and ants crawling all over the sink. The toilet ran all night which kept me awake. Hot water takes about 10 minutes to get to your shower.

The rooms could use some updating. The air conditioning was adequate, although it wasn't necessary when I visited in January.

Self

8/10

Excellent

21 Jan 2020

Mr

Good overnight stopover

A good place for an overnight stop. The service was excellent the only thing to let it down was a continuous drip and suction noise from the toilet system. There was no control for the air conditioner which blow cold air in us all night. However it was a great location to visit the excellent Nairobi National Museum, just a 15 minute walk from the hotel.

Partner

4/10

Poor

10 Jan 2020

Verified traveler

Good Hotel But Hotels.com \"Service\" Is Abysmal

Hotel was good overall, it was clean, good sized room and the staff were friendly and helpful as they could be when Hotels.com made a mess of the booking and refused to do anything to put it right.

Booked for bed & breakfast but Hotels.com didn't book the \"free\" breakfasts and wouldn't call or email the hotel to put right their mistake.
I sent dozens of emails to Hotels.com while on holiday but all they did was say they'd tried to call the hotel (they hadn't) and had sent an email (they didn't) & I had to pay for the breakfasts. On returning to the UK, I spent over 2 hours on the phone to their \"customer service \" staff who were nothing but obstructive. They offered a £50 voucher for my next trip (as if I'd book with them again!) but I explained I couldn't pay my credit card bill with their worthless voucher. They even said that it wasn't their policy to refund customers when things went wrong, even if it was their mistake!

Eventually they refunded the cost with £2.60 extra as \"Compensation\" for the 14 hours I'd wasted trying to put right their mistake.
I see they are still advertising the \"Free breakfasts.\"

I'll use hotels.com to see what's available but I'll always book direct with the hotel from now on.

Hotels.com don't care if there's a problem, you're on your own.

Self

8/10

Excellent

28 Dec 2019

NATHAN

Okay

Property needs some remodeling and more thoroughness in the cleaning department. Overall okay value for money.

Friends_and_family Family

8/10

Excellent

09 Dec 2019

SIMON

The hotel is very nice, the staff are very friendly and the bed was very comfortable. My only minor gripe would be that the bathroom although practical was rather small and pokey in the room that I had. The food was also good too

Partner

10/10

Exceptional

01 Dec 2019

Pierre

Large room and perfect location!

Large room and good breakfast, central location, nothing to say! Just the warm water that takes a bit of time to come

Business

4/10

Poor

25 Nov 2019

Verified traveler

The Breakfast is the only good thing here.

There was a lot of things lacking: No tooth-paste, no house keepers long times in a row, no house slippers, lacked some channels for hours, phone was unplugged.

The house keeping crew(the tall guy) felt like it was his business to talk to unknown guest about personal things going on which was none of his business. We come to relax and have our privacy so it is wrong for any employee to start running their mouth to a guest of mine about what happened the other night.....especially was the news is false.

Self

2/10

Poor

02 Nov 2019

Verified traveler

Nothing to write home about , although located in westlands the access road lets it down and poor sound insulation from noise pollution. The property is certainly not 4* it was tired and had a bad odour along the corridors. The rooms could do with refreshing, do not be deceived by the clever photography. Its nowhere near a 4 star hotel.

6/10

Pleasant

01 Nov 2019

Verified traveler

The room I stayed in was decent. Nothing fancy, the beds are simple, the mattress is comfortable and clean. The beddings are a little dump after room cleaning, but otherwise okay. The room I stayed in was quite at night, but the view was terrible.

The staff at the check-in desk are fine when you come in, but after check-in, they are not so helpful or accomodating. The place is walking distance to Yaya Center. Upon checking in, the staff is great. When you book from Orbitz, there is clear indication that breakfast, parking and wifi are included in ALL rooms. False. The breakfast is an additional $20 per person when you book any one that says Room Only. Beware. However, it is cheaper to book from travel websites than directly from their website, even though you'll know the breakfast issue sooner rather than at 9:00 when you're hungry. For the price, you can get good food within walking distance e.g. Sarit Center. It is accessible to some nightclubs that are walking distance. They have a nice bar on the topmost floor which is brilliant.

This is my experience, I don't know if it is ALL cases, but if you request for replacement for used teacups in the room, they take the dirty cups from the room and wash them and return them to the room rather than bringing in clean teacups when you request.
I would stay at another hotel.

Business_and_leisure Family

8/10

Excellent

15 Oct 2019

Alex

Good location with breakfast, small room but updated,

8/10

Excellent

08 Oct 2019

Austin

Comfortable, Nice Staff, and needs a little TLC

Great staff! Good breakfast. Comfy bed.

My wife and I stayed here one night before departing Nairobi for Masai Mara. On the wall, it indicates La Maison Royale won a World Luxury Hotels Award in 2018. The room we were in, though comfortable, was run down to a degree that seemed like it was impossible for that award to have been won just a year ago.

Partner

4/10

Poor

13 Sep 2019

Brad

Good location, good night life around, safe area, staff not very friendly especially the front desk. Manager was rude and not helpful. Not much food left at the breakfast buffet 20 minutes before closing.

Friends_and_family Family

10/10

Exceptional

18 Jul 2019

Timaeus3

The roof top restaurant and bar is a nice place to relax with a view of the city. The massage was nice too.

Friends_and_family Family