The Zehneria Hotel

Kenya , Nairobi
NAIROBI, Karuna Road, Westlands,Nairobi, 10
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50 reviews shown

10/10

Exceptional

11 Mar 2026

Deborah

Nice reception, Clean room, excellent staff, outdoor pool well maintained, restaurant excellent.

Self

4/10

Poor

21 Feb 2026

Gyooeun

The Wi-Fi was completely out, and I asked for help for eight hours. Since I work in the IT department, I suggested we reboot the machine. However, they kept saying they’d send staff to figure it out, but no one showed up.

4/10

Poor

12 Jan 2026

Timothy

Terrible customer service

Business Self

10/10

Exceptional

19 Dec 2025

Gloria

Very friendly staff.

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Lawrencia

10/10

Exceptional

04 Sep 2025

KABAALU

My stay was an amazing one from an amazing reception by Mr Eliud and the entire team not forgetting Mr Wycliffe from the restaurant department and his entire crew. I enjoyed the place and the other reason why the Zehneria stands out is it location being close to most of the places you would wish to visit around Nairobi

6/10

Pleasant

10 Jun 2025

Mercy

The staff were friendly and it's closer to the shopping mall

Business_and_leisure Self

10/10

Exceptional

03 Jun 2025

EUNICE

Everything about this hotel is just perfect.👍👍👍👍

Business_and_leisure Self

10/10

Exceptional

17 May 2025

Thomas

I had an incredible experience at Zehneria Hotel. The service was outstanding, thanks to the superb receptionists and the truly one-of-a-kind general manager, Mr. David Mwaniki. Everything about the hotel is just awesome — a must-visit!

Business_and_leisure Self

10/10

Exceptional

14 Jan 2025

Elizabeth

Stayed here one night when arrived in Kenya. Brilliant staff and great facilities. Liked it so much so we have booked to stay on way back too

Friends_and_family Friends

8/10

Excellent

21 Oct 2024

Ashish

Very near to shopping & eating places.Its centrally located

Leisure Self

10/10

Exceptional

18 Oct 2024

analikuti

The staff's professionalism, politeness, timeliness and courtesy made it an exceptional stay. The hotel food was good and the rooms were so clean

Leisure Self

10/10

Exceptional

11 May 2024

Ryan

This property is very close to neighborhoods with restaurants, bars, and entertainment, and the staff was very friendly and welcoming. The accommodations were not fancy, but very comfortable and met all of our needs. For the price, I think this hotel is a good value and we enjoyed our stay.

8/10

Excellent

12 Jun 2022

SEOKJE

cozy and not bad.

Business Partner

10/10

Exceptional

30 May 2022

Verified traveler

Friendly staff,comfortable environment and good food.

Self

8/10

Excellent

09 Mar 2022

Verified traveler

Overall, it was a very good stay.
However, the flow of water from the shower was all around the place, instead of directly down and the water did not heat that much, especially if you have to take a shower early morning.
Also, there were some problems with the curtain rails, which sometimes came off when pulling the curtains.

Business

2/10

Poor

27 Dec 2019

The property is run down and everything is falling apart inside

The housekeeping staff one morning just opened the door and started cleaning while I was asleep in bed!

When she was asked to return later she said \"No I can't I have a staff meeting !\"

Its a great price if you just need a bed for the night - but nothing else would make me go here again

Business Self

8/10

Excellent

24 Aug 2019

Verified traveler

Great team including the Manager, Everyone was helpful

Friends_and_family Family

6/10

Pleasant

09 Aug 2019

Verified traveler

A mediocre place with friendly staff

The staff are friendly and helpful but the facilities are mediocre and dated. Rooms are smaller in size compared to similar priced hotels I've stayed in Nairobi. The bathroom is poorly designed. Housekeeping didn't change my bedsheets even though I was there for over a week. The location is good with two major malls close by. The restaurant service is good but the food was average and inauthentic at its best (no Thai flavors in the green curry, was closer to a pesto sauce). This was surprising as the reviews online praised the restaurant and chef but that wasn't my experience. Internet was solid, no complaints there. Overall, too many small things that were wrong which made it a mediocre experience (3 out of 5).

4/10

Poor

24 Apr 2019

Verified traveler

The bathrooms require urgent repair and renovation work. The room we were given was not even cleaned properly and had to request another room. Housekeeping did poor cleaning job the next day and the place is infested with mosquitoes.

Friends_and_family Family_with_children

8/10

Excellent

26 Mar 2019

Verified traveler

Quiet setting with everything in order. Staff very attentive and polite. Good location within a 5 minute walk of major shopping mall. Food good, but not spectacular.

Business Self

10/10

Exceptional

17 Mar 2019

Verified traveler

I highly recommend Zehneria Portico! Other than staff not replying to emails in a timely fashion in my weeks leading up to my stay, id say this place in top notch!

Business Friends

10/10

Exceptional

05 Feb 2019

Peter

Nice pool, relaxing stay.

2/10

Poor

28 Jan 2019

Verified traveler

There were cockroaches in the bathroom and bedroom

Business Self

6/10

Pleasant

22 Apr 2018

Verified traveler

They are in process of renovation. Community areas nicer than room. Staff friendly and helpful.

8/10

Excellent

18 Feb 2018

Arnold

Convenient location, dream price.

This hotel in a convenient location right behind sarit Center and a walking distance to westgate. The staff are very helpful and the rooms are comfortable. Definitely worth considering.

10/10

Exceptional

26 Dec 2017

Kristina

The best hotel staff

We stayed for 4 nights and we really enjoyed from the first to the last day.Clean room,wonderful and very helpful staff,great locationand good price.Definatelly the best place to be!

8/10

Excellent

23 Oct 2017

Raghunandan

Super Place

I fell sick on my 1st day, the hotel staff and general manager Neeraj took care of me like family. They have good chef who can make any creative dishes as per your liking. Staffs are friendly. I would come back anytime to this hotel and recommend all.

8/10

Excellent

18 Sep 2017

Verified traveler

Convenient location in Nairobis westlands area

Hotel is a walking distance to westgate and right behind Sarit center, these provide good banking facilities and most of what the normal traveller would need. Its also a stone throw away from the city center and for the price quality ratio, it is unbeatable.

6/10

Pleasant

25 Oct 2016

Titus

I was expecting more

For a hotel rated at 3.5 - 4 stars, it is the definition of average. Nothing extraordinary about it, the restaurant variety was good, the service was ok and that't about it.
On the minus side, the room floor was always dirty, the bathroom door had a broken handle fixed with tape and toilet paper, the wake-up service wass rubbish - they either woke me up earlier than requested or completely forgot about it. I asked for a packed vegetarian breakfast when checking out and they gave me sausages...
All in all, i guess this is what you can expect from 3-4 stars in Kenya, but for this price, i think they can do better.

8/10

Excellent

20 Oct 2016

Michael

Good Hotel Centrally Located

This is a good hotel that is very conveniently located to all possible amenities in Westlands. It is clean, friendly and I got great nights sleep there as it is in a quiet location with no traffic noise or other distractions. It is also very competitively priced for what one gets.

10/10

Exceptional

02 Aug 2016

Norm

SUPREME SERVICE

The staff here are wonderful .. nothing is too much trouble and they are very keen to assist. Totally awesome breakfast too

Partner

4/10

Poor

07 Jul 2016

Carol

Poor management and staff

First, you may not even be able to find this place. They don't make it easy. Then, check-in was EXTREMELY slow, even though there were no other customers when we arrived. They will keep your passport, and not necessarily remember to return it when you check out. I had to go back to the hotel after I checked out and realized my passport was missing.
On the positive side, the rooms are spacious because the building used to be condo units. The breakfast was very good.

8/10

Excellent

07 Jul 2016

Karen

A decent place to stay.

This was a decent place to stay. Breakfasts were good. Good Wi-Fi. Luke warm showers and we couldn't change the channels on the TV even though the staff replaced the batteries in the remote.

6/10

Pleasant

31 May 2016

Carl

Good value for money

Very friendly and personable staff. Affordable and well-situated, near the Sarit Centre. My only complaint is the wifi in the room speed working, and they were not able to fix it.

6/10

Pleasant

27 May 2016

Sunder

Normal apartment stay.

Over all OK, however ordering at the restaurant and waiting for 50 minutes for the food to arrive was too much to understand.
Also the water at the shower keeps staying and almost fell there due to it being slippery and uneven floor not allowing water to drain.

8/10

Excellent

17 May 2016

Verified traveler

No hot water in the bathroom was real put off !

4/10

Poor

08 May 2016

james

Beliw average hotel

Air conditioner for kitchen outside my bedroom window sounded like industrial generator. Poor response from staff .

8/10

Excellent

19 Apr 2016

Winfried

Coming again

very friendly Staff,nice Hotel,they will see as again

Partner

8/10

Excellent

05 Apr 2016

Thomas

Recommended Nairobi hotel

Comfortable, clean hotel in a great part of Nairobi. Good size room, comfortable bed, good Wi-Fi reception in room and public spaces, and a restaurant that served up good food at reasonable prices. The 2 things they can improve that would give it another star would be an upgrade in the bathroom (dated, sketchy hot water) and a work area in the room.

8/10

Excellent

28 Mar 2016

Gelu Dan

Good price for good money

Is a nice small hotel , great position, good price for money

8/10

Excellent

02 Mar 2016

Annette

Nice hotel with an amazing breakfast

I stayed one night at The Zehneria Portico Nairobi and was really pleased with my choice. Compared to other hotels in Nairobi I think this one is really good value for money. The room is spacious and comfortable. The WI-FI is excellent. They got a nice pool and the staff is really friendly and helpful. Furthermore I had the best breakfast with excellent choices so can only recommend this place.

8/10

Excellent

01 Mar 2016

Verified traveler

Very friendly and helpful staff. Would stay here again. Don't be discouraged by the outside appearance of the hotel. Good breakfast.

Family

8/10

Excellent

29 Feb 2016

Loren

Great stay

It was great and the size was up to my standard.

8/10

Excellent

17 Feb 2016

Verified traveler

Awesome staff. Great Location. Needs a revamp.

It's the perfect base for exploring Nairobi. I enjoyed the attentiveness and kindliness of all staff members I had the opportunity to interact. The bed was comfy. Breakfast options are limited and the food was not memorable. It would be awesome to take in to consideration those who have special dietary needs (dairy free, vegetarian). Additionally, the bathrooms and flooring could use some renovations. Water was rarely warm. Toilet was leaking.

8/10

Excellent

07 Feb 2016

Rob

Strong value for money.

Stayed 2 nights on a business trip. Was well located for my personal requirements, but in general is very close to a number of business and shopping centres. Was quiet, comfortable and very good value for money. I used the gym which was small but new equipment in good working order. Breakfast was fine, if a little slow. Pool looking inviting. Staff polite, engaging and seeking to meet customer requirement

6/10

Pleasant

16 Dec 2015

Verified traveler

Would think about it twice...

This hotel might be a 4 star in Nairobi standards, but this would be a 2 maybe 3 star world standard. The bathroom was filled with mosquitoes, the floor of the room and bathroom was not that clean, breakfast was very limited (as opposed to what I had read in other reviews), tv didnt work first day, and every time it rained it lost reception, hence some channels became unavailable. On the very positive side, the staff was extremely friendly and willing to help!

10/10

Exceptional

01 Dec 2015

Amir

One of the BEST Hotels I have stayed in

What else can I say, This is one of the BEST Hotels I have stayed in, High end Modern Designs, which are really breath taking, Very Detailed infrastructure. Everything is working (Hot water-Nice Pool-Amazing Continental Breakfast) with huge variety changed daily. Lunch and Dinner ok but need some work, Excellent Location and Friendly service.

Partner

10/10

Exceptional

26 Nov 2015

Mary

Very convenient place to stay

I enjoyed staying at Zehneria Portico. It's location is ideal and all the staff are very friendly and courteous. Staff are very helpful as well.

8/10

Excellent

14 Nov 2015

Kabir

Good Location - spacious rooms.

2nd time at this hotel , a better room this time, more cupboard space, mirror etc and A/c worked well. Tea, coffee, and mini bar, crockery glasses etc very basic . The restaurant service very slow at dinner and breakfast and quality below standard for this hotel. Needs attention here.

Partner