Bolton White Hotel

Bolton White Hotel - Abuja

45 reviews shown

10/10

Exceptional

16 Nov 2023

sheila darline

I had a wonderful time. There were a few mishaps initially in the beginning (refrigerator left unplugged and there was water all over the floor) but other than that my stay was wonderful. I also enjoyed the fact that there was a convenience store right around the corner to purchase many items to make my stay more comfortable. The hotel staff were nice as well, especially Ene and Peter. The chefs were fantastic also. I highly recommend this place and definitely plan to go back again.

Leisure Self

2/10

Poor

13 Oct 2023

Loretta

Go someplace else

The hospitality was lacking. The elevator wasn’t working and there was no sign of it’s being repaired. The breakfast was very sub-par and the room wasn’t very clean. It was supposed to be a ‘royal room’ but you could tell that it wasn’t sanitized and cleaned up properly.

It was the least favourite thing about my stay in Abuja. I would not be staying here next time.

Business

8/10

Excellent

17 Aug 2023

uyi

Nice place

Business_and_leisure

8/10

Excellent

29 Jun 2023

Ajubo

My experience was good.

4/10

Poor

26 Oct 2022

Laurie

The staff unfriendly. Housecleaning with replacement of towels, coffee etc had to requested and then delivered late. The plumbing was terrible with leaks in the bedroom and bathroom. Shower wouldn’t drain so standing in ankle deep water while showering . Too expensive for what you get. There are better choices such as The Chelsea which was cheaper and excellent service .

Leisure Family

8/10

Excellent

30 Sep 2022

Nnamdi

Staff service was excellent, however the booking made through expedia did not reflect on their system and I had to show them my booking confirmation email before I could be allocated a room.
The room I was allocated left a lot to be desired as it was sparse with dilapidated furniture as well as faulty bathroom fixtures. Toiletries supplied were too few and lacked any sort of variety. The food quality was excellent.

Business_and_leisure Family

10/10

Exceptional

30 Sep 2022

Nnamdi

The staff were very polite and professional.
Effortless check in and check out.
Could do with improving the aesthetics in the rooms and bathrooms. Selection of toiletries in the bathroom could be improved.

Business Family

2/10

Poor

09 Sep 2022

Farida

The worse hotel I have ever stayed at. The towels were extremely old, the rooms were smelly, the internet and the air conditioner were not working at all. I couldn’t sleep the whole night and had to check out first thing in the morning to a different hotel.

Business Self

6/10

Pleasant

31 Jul 2022

Edima

Cable tv stations didn’t work throughout my stay. When asked by staff to fix the problem their reply was they are working on it.

Leisure Family

10/10

Exceptional

23 Jul 2022

Ali

Friendly staff. Easy check in and check out

Business_and_leisure Self

4/10

Poor

07 Jul 2022

Ajit

The property is old for the price I paid. Usually should be available for half of the price. The doors are worn out for main and bathroom.
No sufficient light or charging point. We have to use either of it.

Business

10/10

Exceptional

12 Jun 2022

Julius

An excellent customer service. Nice place for relaxation.

Business Self

10/10

Exceptional

11 Jun 2022

Hélène

Wide, comfortable and clean bedroom. Taxi from and to the airport. Very convenient

Business Self

2/10

Poor

10 Jun 2022

Tammy

The room attendees Johnson clean the room so well. But then everything else was not up to standard. The room on the internet was not what kind of rooms in the hotel. False advertising. We ask for a iron don't received it
The air conditioner was broken. Then said then will fix but never did.
We saw several rooms before we pick one that felt comfortable.

Business_and_leisure Family

6/10

Pleasant

06 May 2022

Iheanyichukwu

The great thing about the property is its proximity to shops and surrounding area.
The hotel also has a taxi service, events hall, personal services and the staff are great.

However, i believe the proce per night is too high as the hotel amenities are out of date and needs to be brought to up to date decor and designs. It just seems the hotel has not be decorated since it was built and things have moved on since then.
I saw a lot of wear and tear in the furniture.
Also, the price for the taxi services and food are very expensive, thats something to consider.

Leisure Self

4/10

Poor

24 Mar 2022

Suliat

Bad Experience

The ambience and service is fine and the room was neat.

I did not sleep well. The AC was bad. I reached out severally to complain and someone came to check and i complained to him it comes on and go off and he said okay, walked out of the room and did not say anything. and i was not comfortable with the heat and did not make me sleep well even when i had an early morning presentation.
I was disappointed. I also requested for my receipt to me mailed to me at point of check out and i haven't received it till this moment.

Business

8/10

Excellent

04 Mar 2022

Verified traveler

Good… but lots of room for improvement.

Overall ok, my room was old and tired-looking, but comfortable… staff were very friendly, and the food was ok. Would stay again.

Self

10/10

Exceptional

27 Dec 2021

MISS ARI

A Hotel worthy of its rating and more

We did not know what to expect upon arrival but by the end of our 15 night stay we left very impressed with the room, the room service and the Customer care, it was good to see the buffet breakfast which had a variety of European, African and Asian cuisine which is impressive. There is 24 hour security and Electricity also the location is ideal. The Hotel also provided airport pickup and drop-off. We would highly recommend this Hotel.

Partner

10/10

Exceptional

23 Dec 2021

Anthony

Clean, good service. Will not hesitate to book again.

Business Self

8/10

Excellent

07 Jun 2021

Blessing

Nice hotel

Nice stay, the staff were friendly, breakfast was nice .

Partner

8/10

Excellent

03 Apr 2021

Abimbola

Overall satisfactory. Very friendly and responsive staff. Great food too😀

Business

6/10

Pleasant

28 Jan 2020

Ihy

The staff were welcoming and happy to help. I had a few glitches on the first 2 days but everything got better as days progressed. The WiFi was the greatest downside of my stay in the hotel.
Overall, it was a fair experience.

Business Self

10/10

Exceptional

17 Jan 2020

Verified traveler

Excellent service and good customer service, enjoy my stay

6/10

Pleasant

23 Oct 2019

Oliver

The blanket was dirty but rapped in clean cover/sheets, I requested that the blanket be charged in the morning, but it wasn't. By late in evening when the housekeeping staff came by, he told me it shouldn't be a problem as it was covered with clear sheets. I insisted that the dirty blanket be changed and replaced with a clean one. It was removed but wasn't replaced with a clean one as the staff told me there was no extra blanket and I will have to wait for laundry service to wash and dry blanket.

Business

8/10

Excellent

12 Sep 2019

Verified traveler

Great front desk service.

Business

8/10

Excellent

01 Sep 2019

Verified traveler

All it was quite normal as in such hotel at this standing.

Business Self

8/10

Excellent

17 Jul 2019

Seamus

A third stay

Tgis was an extension of an original booking. I wouldn't have extended if the first was not very satisfactory

8/10

Excellent

15 Jul 2019

Seamus

Another confirtable visit

Have stayed before. Hotel is comfortable and clean, not an easy task in the tropics. Service is friendly and staff are (very) polite. Lift is a bit annoying - it speaks to you, telling you the floor. Also, a nice pool and, if you are into it, gym. Overall, good value for money.

8/10

Excellent

15 Feb 2019

David

Good value

Overall a good hotel and I will stay here again. Breakfast only so so, and gym rather small.

8/10

Excellent

07 Feb 2019

Onyekachi

Above average

Above average experience. I’d be back

6/10

Pleasant

03 Feb 2019

Verified traveler

They need to clean the rooms and bath rooms properly Sheets were not changed despite my request

Too many guests so breakfast always without food or no where to sit

Business

10/10

Exceptional

25 Sep 2018

Onyekachi

Thoroughly enjoyable stay

The warm , friendly and very helpful staff made it a very enjoyable stay. I’d be back.

6/10

Pleasant

07 Sep 2018

Vishal

Indian food

6/10

Pleasant

12 Aug 2018

John

It’s a Blessing not to have Blessing!!!!

Hotel is nice but could be better in many ways!
The positives is the food and most of the staff. Food is fairly quickly served and generally tasty. Staff, especially security, are friendly, helpful and doing their best!
Negatives are the noise, reception staff and wi-fi! Was in the annex of the hotel which has an atrium running from the ground up through all the floors. Noise from the ground floor, including staff moving the furniture at 1am, can be heard echoing over the whole building which keeps you awake! Reception staff are fantastically efficient machines....in their own eyes! Truth is they are incredibly obstructive, rude and totally without customer service skills. Booked an executive room yet when given a royale room (several categories below what paid for) they argued, lied and became very truculent in dealing with it! It was a Blessing (!!!) when a manager interjected and sorted this out!
Wi-fi was so slow I got a dongle to use my own internet! Should need to do this but their internet took 5 minutes to load!!
All in the place needs to improve but is ok if you get a low enough rate!!!!

2/10

Poor

14 Jul 2018

Verified traveler

Bad and expensive regarfing services

8/10

Excellent

12 Jun 2018

Verified traveler

Walking the street and feei safe

Is a place one can walk the streets with family and you will feel safe.

4/10

Poor

04 Feb 2018

Vishal

Very small rooms with smaller bathroom. Not worth the price. Service is very slow . The positive side - Indian restaurant just opposite and located in a decent locality

10/10

Exceptional

19 Dec 2015

Verified traveler

Nice hotel!

Nice hotel with good service. Water heater could use more capacity, but otherwise a great stay.

10/10

Exceptional

07 Dec 2015

Verified traveler

Nice hotel!

Good hotel with excellent service - will stay here again

8/10

Excellent

12 Oct 2015

Verified traveler

Pleasant Stay

Firstly the Hotel accommodation in Abuja is poor. The cost is extortionate, the customer service is poor and the accommodation is usually outdated and the hotels are usually full of hookers. For these reasons I have vowed never to stay at Hilton or Sheraton anymore and was searching for new accommodation. Bolton White was a pleasant stay. My room was large and clean, the customer service was really good and I felt safe there (as a white Brit). One issue was the breakfast as there wasnt much for me to eat apart from toast. I usually like an omlette or fresh eggs and fruit. I wasnt sure why me and my friend were in different buildings too when we paid the same price for a double room.

8/10

Excellent

07 Apr 2022

Jakob

Trevlig personal, bra mat. Poolen var inte användbar.

Business

8/10

Excellent

23 Mar 2019

Verified traveler

Un bon hôtel, confortable et accueillant

L'hôtel est confortable et le personnel, nombreux, très accueillant. L'état général est globalement très bon, avec parfois de petites imperfections. Les bons points : climatisation facile à régler, Wi-Fi partout de bonne qualité, petits déjeuners superbes

8/10

Excellent

05 Nov 2018

Verified traveler

Todo muy bien, recomendable!

8/10

Excellent

05 Nov 2018

Andrés

Todo muy buen, recomendable!

Todo muy bien, recomendable!

6/10

Pleasant

04 Apr 2016

Verified traveler

Bolton White

Helt ok hotel med bra frukostbuffé. Men tyvärr som vanligt när jag bokar via internet så ombeds vi att betala för den andra personen för frukosten även om vi bokat dubbelrum för två personer.

Partner