Hawthorn Suites By Wyndham Abuja

Nigeria , Abuja
Abuja, 1 Uke Street, 1
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50 reviews shown

8/10

Excellent

08 May 2026

anwili

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Susan Mankah

The hotel websites states clearly that there is a free shuttle to the airport. But the driver who carried me to the airport on the day i checked out told me it is not for free and that trip costs 40.000naira. I was really shocked. Luckily i had cash on me, imagine someone traveling without cash
I think that free shuttle to airport should be removed from their website

Self

2/10

Poor

26 Jan 2026

Sydney

Staff were generally friendly, other than one who was asking for money while he was attempting to fix a door to a room that I just checked into. The facility was old and fairly unkept. I probably won’t stay in this hotel in the future.

Leisure Self

8/10

Excellent

05 Jan 2026

Ogugua

Forgot about the airport shuttle yet asked them how to get to the airport and they suggested bolt. Nice environment and staff though. Need to work on the wifi.

Leisure Family

10/10

Exceptional

18 Jul 2025

Eno

The bakery chef and all the staff members were absolutely a delight. The staff members from Mr. Micheal to Mr. Patrick to Ms. Blessing, they made my one month day feel like a home away from home. The cleaning staff, the young ladies and gentlemen at the restaurant to the incredible bakery chef ABOJE, the best meat pie I’ve ever tasted and the chef from the main kitchen. The whole experience was incredible. I’ll definitely return

Business_and_leisure Family

8/10

Excellent

22 Jun 2025

Charles

Nice place.

Business

4/10

Poor

20 Jun 2025

Teshome

Don’t have your staff give a detailed tour of the room. It isn’t that special

10/10

Exceptional

17 May 2025

Valdeen

Very clean

Business Self

4/10

Poor

03 Feb 2025

Andrei

The refrigerator didn’t work at all. The WiFi worked some of the time. The tv in the bedroom which worked by wifi rarely connected to the wifi. You couldn’t operate cell phones, my iPad or stream movies all the way through. The kitchen routinely ignored low spice preferences and left out ketchup often. The POS hand held device malfunctioned causing me to be billed five times for the same meal which I had to address with management on three separate occasions. The room service staff was very polite.

6/10

Pleasant

23 Dec 2024

FOLASHADE

Could be such a nice place.

While the lobby area looks good, the rooms are tired and dirty. Fridges not working, our microwave did not have a glass plate to put a dish on.

Friends_and_family Family

10/10

Exceptional

12 Mar 2024

CHRISTIE

We had a good time. The hotel is very clean
with excellent services. The staff were very courteous and nice. The food was also good.

Friends_and_family Family

10/10

Exceptional

24 Nov 2023

Teresita

Properties proximity to places I wanted to visit.
Room is supposed to be ready but towels were missing and other toiletries were not available.

Business Self

10/10

Exceptional

29 Jul 2022

Robert

I go to the Hawthorn Suites in the US for comfort and value, and I learned I can get the same in Abuja. Bala at reception was helpful even before I left the US, sending the very friendly and accommodating driver Friday to meet me at the airport (nice to have someone waiting when you walk out the airport doors at nearly midnight!). My travel plans changed mid-visit and I had to check out a couple of days earlier than anticipated, and that was handled smoothly by the front desk. Michael got me set up in my room with a warm smile, and seemed genuinely sad to see me leave after just a couple of nights. I didn't have enough time to take a dip in the pool but that was a big step up from any Hawthorn Suites pool I've seen in the US. No bar in the hotel, but there's another hotel right across the street with an indoor and outdoor bar, so if you want a sundowner you don't need to walk far. Breakfast options include light continental fare as well as hot local options for those who, like me, are happy to start the day with some egusi soup. I'll definitely be back on my next trip to Abuja.

Business Self

6/10

Pleasant

15 Jul 2022

Theda

The staff was great, however, they said tvey gad things on the website that isnt true. Like 2 bars they closed the vars because muslims own it, and statws they have a airport shuttle which wasnt true. Its fine it they closed them due to beliefs but they should just state. Then when they hear us speak igbo the management treated us different questioning everything we aaked. Even nade us feel unwelcomed when asked for the ite s to play table tennis. Wanted our room umber loined up our information. I will not recommend this hotel. I love this hotel chain here in rhe states but becer will stay there again.

Business Partner

6/10

Pleasant

12 Jul 2022

Agbi

Stay was okay but reception lady did not know how to check me in. Room was nice & clean but shower did not have hit water.
Staff need to be more friendly, & facility needs better maintenance

Self

8/10

Excellent

08 Jul 2022

Jessica

I liked that they had security around the clock. Staff was very nice and respectful and friendly. Didn’t like the furniture in the room needs to be updated.

Business_and_leisure Partner

2/10

Poor

24 Jun 2022

Andre

Property needs to be renovated not worth the price also room was crawling with cockroachs.

Business_and_leisure Friends

10/10

Exceptional

03 May 2022

stanley

Abuja weekend

Fun Abuja get away

Partner

8/10

Excellent

20 Apr 2022

Alex

Good Hotel

Once more our stay was great! Spacious room with all the amenities and good breakfast spread

Partner

10/10

Exceptional

14 Apr 2022

KATRINA

Please book this hotel whenever traveling in Abuja! Everything is world class, especially staff and management! I stayed here for 7 days, and it was truly a home away from home experience! Friendly staff, safe and secure environment, excellent food and beautiful location! You will NOT be disappointed!

Leisure Partner

8/10

Excellent

30 Mar 2022

Franklin

The staff was very courteous and accommodating. The morning breakfast was always very good!

The only thing I didn't like was the checkout process. They could not process my VISA credit card because their machine was down. It was a good thing my Fiancee was there to do a POS transfer for the balance.
Also, the Television in my room did not have a clear picture quality. I expected better for this hotel.

Leisure Partner

10/10

Exceptional

27 Feb 2022

Alex

Great stay again!

Once again, it was an amazing stay. The room was almost palatial and my wife who was staying for the first time was impressed. The manager added a little extra touch by sending us a free fruit salad!

Partner

10/10

Exceptional

15 Jan 2022

Ndubuisi

Cool place to be

Very friendly services with cooool breakfast included.

Friends_and_family Family

10/10

Exceptional

31 Dec 2021

Livinus

Helpful employees and staff, good taxi drivers attached. The breakfast etc.

Business_and_leisure Self

2/10

Poor

21 Dec 2021

obinna

Terrible Experience

This hotel is terribly run down and needs to be fully renovated. It’s a motel/one star hotel at best and is no where near worth the price.

An overall sub-par experience; I would never recommend this place for anyone.

Business

10/10

Exceptional

29 Nov 2021

Alex

Great stay!

Once more, a great hotel experience. Booked for two nights and got complimentary stay instead!! Had welcome gifts left for me by the manager at check in and a complimentary fruit dish the next morning! I had absolutely no complaints. I recommend this hotel and will definitely be back!

Self

6/10

Pleasant

30 Jul 2021

Abodunrin

The hotel is just okay, rooms are very big and staff member are friendly and helpful. They just need to improve on their facilities and restaurant

Business

8/10

Excellent

23 Jun 2021

Verified traveler

Very good

Business Self

8/10

Excellent

01 Jun 2021

Verified traveler

Staff are courtous

Business_and_leisure Self

6/10

Pleasant

25 May 2021

Alex

Shady Hotel staff

I stayed 3 nights. Ordered dinner first and second night, signed the invoices both times. Was delayed over 20 mins on checkout when my bill was overcharged and I insisted so. I demanded for the slips and they brought 3! One had my signature and name forged!! The manager was called for and apologized! I settled the correct bill and had to rush off to the airport after being asked the description of the room service staff.(same staff both nights, I even tipped him handsomely)
I think the management has to take it seriously because I want to believe this is not a random case. I am a Hotels.com Gold member and a Star Alliance Gold member also. This was easily the worst check out experience in my travel history. I will definitely NOT stay here again.

Self

10/10

Exceptional

16 May 2021

Oladipo

Awesome

Amazing place to stay

Self

6/10

Pleasant

06 Feb 2021

Rendell

The tub was extremely dirty and housekeeping kept forgetting to leave clean towels and floor mat.

Self

10/10

Exceptional

03 Feb 2021

Eghosa

The staffs were quite professional and friendly. The rooms were very clean and comfortable. I will recommend the hotel any day.

Partner

10/10

Exceptional

22 Aug 2020

Verified traveler

Very clean and hospitality is excellent

Business

10/10

Exceptional

20 Jul 2020

Verified traveler

Excellent hospitality,Peaceful atmosphere and very friendly staffs

10/10

Exceptional

18 Feb 2020

Anthony

It’s a lovely place to stay

Self

10/10

Exceptional

30 Jan 2020

Verified traveler

Nice hotel, friendly people around, good food and excellent location. Worth the money.

Business

8/10

Excellent

21 Jan 2020

Ladycrete

They upgraded the room at no charge. The WiFi is terrible, and there is no ethernet port to connect with a cable.

Business Partner

10/10

Exceptional

14 Dec 2019

Verified traveler

Very clean and quiet. Clean and cossy rooms, check in was really easy. Staff responded to my request promptly. The bitter soup was mouth watery! Yom.

Friends_and_family Family

6/10

Pleasant

02 Dec 2019

Verified traveler

Breakfast was good, room was clean, but the room complementary was poor, can’t have tea replaced when requested, internal phone not working, fridge not working, no clean towels

Friends_and_family Family

8/10

Excellent

26 Nov 2019

Arin

Quality stay for the money

Clean, bright, comfortable room. Like most Nigerian places, wifi spotty to non-existent. Shower stall has seen better days, but plenty hot water. Also a Nigerian (mayb West African?), only one bath towel offered, even when two people staying. Nigerian hotels really need to get with it and start understanding in modern times, especially paying customers, should be entitled to their own individual clean towel!

Partner

4/10

Poor

16 Nov 2019

Rita

We paid for breakfast for two, got only one

We paid for breakfast for two, but only one person was served.

Friends_and_family Family

6/10

Pleasant

16 Nov 2019

P C

Hotel facility needs to be updated/upgraded...

Facilities in this hotel are awfully awful... WiFi works only in the reception, tv channels lack volume, bathroom seems to have some leaks, bed frame has seen a lot from its lifetime... the only positive thing from this hotel is the professionalism of staff, and the service you get... I won’t blame staff for the facilities, I blame the management of the hotel... their breakfast was amazing, booked breakfast for two but was told breakfast was for one and wanted me to pay for the second one, though that was sorted after being embarrassed twice after breakfast... for the money you pay, nah... not worth it... the entire hotel needs a revamp...
positive side, it’s a safe, secure and quiet environment... staff are absolutely amazing...

Partner

8/10

Excellent

03 Sep 2019

Patricia

nice

Nice. Staff friendly. Clean environment. Will stay again. Only problem encountered was noise in the hallway by staff who gathered and were loud. Otherwise enjoyed my stay.

Friends_and_family Family

6/10

Pleasant

18 Aug 2019

Verified traveler

Staff very polite, but facilities lacking. Water pressure in shower often weak, cable channels fuzzy to point unwatchable, wifi slow and limited to 3 channels. Close to city centre, so that was good.

Leisure Partner

8/10

Excellent

02 Jun 2019

Verified traveler

There is always room for improvement

Nice and comfortable hotel. Staff friendly. However info about the 'single room, queen size bed ' needs to be explained with regards to ' only one is entitled to breakfast '. If a couple stay in, they have to decide who eats breakfast and who goes without ------ which was what happened to me during my stay. This caused some embarrassment..The manager conceded an extra 'free breakfast '; I hesitate to recommend this to prospective guests.

Family

8/10

Excellent

25 May 2019

John

Could do better

Check in was difficult as the receptionist tried to give me a lesser room to that I booked and paid for. Excellent manager sorted it out very quickly.
Food was ok but very small portions given the price!
Room was ok except the huge bank every time it switched from city power to the generator! At 3am it is not what you need for a good night sleep

10/10

Exceptional

03 May 2019

Verified traveler

The beds were wonderful and pool area was nice. Food was also excellent and staff were very accommodating.

Leisure Family

8/10

Excellent

25 Jan 2019

Scott

Will stay again

Good hotel in Abuja. Affordable for the area. The staff is friendly and helpful. Safe with several stores and restaurants near by. Will stay again.