Rixos Premium Alamein

Egypt , Alexandrie-Mediterranean Coast
Alamein, Kilo 107 North Coastal Road New City Alamein
Show on Google | Website | Map

50 reviews shown

10/10

Exceptional

23 Apr 2026

Waguih

The room is clean, housekeeping person was excellent, breakfast was amazing.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Sean

Loved the place and the staff

Partner

10/10

Exceptional

08 Apr 2026

Rasha

Best location in north coast
Everything clear, rooms , lounge and facilities
Food and drinks very good
Staff very nice and professional
In general very good experience

Family

10/10

Exceptional

28 Dec 2025

Yehia

Excellent accommodation. Clean and well furnished rooms with spectacular views of the beach, sea and Alamein towers. We enjoyed having Breakfast at the turquoise restaurant which had a lovely variety of food and very good services and great views.

Leisure Family

10/10

Exceptional

29 Nov 2025

Jumana

We are repeat customers since Regal Heights time.

10/10

Exceptional

21 Oct 2025

AHMED

فندق رايع اتمني تحسين وجبة الإفطار والعشاء

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Ray

My husband and I, wanted to travel to Alamein for a very long time and we finally decided on staying at Rixos Premium Alamein hotel. Honestly, this hotel has been the best hotel we been to in Egypt, and we travel at least once every 18 month to visit home and we been at many hotels, but his place really was exceptional. Everything from the housekeeping staff, front reception, and the dinning areas. Everything was A+. We surly will come back again and will bring our kids next time.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Tarek

Nice Beach ,clean room.

Leisure Family

10/10

Exceptional

27 Sep 2025

Willy

My stay at Rixos Premium Alamein was absolutely amazing. The hotel offers outstanding service, with a wonderful staff who went above and beyond to make every moment special. Their warmth, professionalism, and attention to detail truly made my experience unforgettable. I highly recommend this resort for anyone looking for luxury, comfort, and genuine hospitality

Leisure Family

10/10

Exceptional

07 Sep 2025

Ray

Big facility with so many areas to sit in and enjoy the live music played every day .
Lovely place to come back .

Leisure Family_with_children

10/10

Exceptional

05 Sep 2025

Engy

I had an amazing experience! Everything was beautifully arranged, the place was spotless, and the staff were incredibly helpful

8/10

Excellent

05 Sep 2025

husameddin

Rixos Alamein – Guest Review

Positives:
•Overall hotel facilities and services are good.
•Room cleaning was well maintained.
•Pizza at the swimming pool was excellent.

Buffet & Dining:
•The open buffet options lacked variety; lunch and dinner were sometimes identical.
•Dessert selection was disappointing, with limited quality and variety.
•Of the three buffets, only one offered a good range of dishes; the other two were below expectations.
•Breakfast needs more variety and should reflect an international standard.

Restaurants:
•The Italian restaurant at Marina was particularly poor.
•Food did not taste authentic Italian.
•Desserts were not prepared fresh but brought over from the hotel buffet.
•Service was careless and unprofessional.

Bar & Service:
•Coffee service at the bar was slow and inconsistent.
•Staff require better training and should demonstrate more professionalism and care in their work.

Suggestions for Improvement:
•Rotate and diversify buffet menus to avoid repetition.
•Upgrade dessert options with higher quality and freshly prepared items.
•Improve breakfast to meet international standards.
•Retrain staff, especially in restaurant service and bar operations, to enhance guest experience.
•Focus on hiring and retaining well-trained, motivated staff who value guest satisfaction over just a paycheck.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

Maher

It was beautiful

10/10

Exceptional

29 Aug 2025

Hadil

We had a wonderful stay at Rixos Alamein! The hotel is fantastic — warm, welcoming, and truly focused on hospitality. The food was excellent, with plenty of variety to suit everyone’s preferences. Our room was spotless and very comfortable.

One of the highlights for us was the kids’ activities — the bubble show, face painting, and the animation team were amazing. Our daughter had a blast and was kept entertained the entire time, which made the stay even more special for us.

We’re really grateful for such a memorable experience and would absolutely come back again.

Only small suggestion: it would be great to have a few more waiters around the pool and beach areas.

Leisure Family

4/10

Poor

27 Aug 2025

Shima

Avoid at All Costs – Rexus Hotel Alexandria is a Scam

I honestly don’t know how this place has the audacity to call itself a 5-star, let alone “all inclusive.” From the moment we arrived, it was one disappointment after another.
The rooms and facilities are filthy they gave us a dirty ice cube tray, and the chairs were broken. Even the beach was littered with trash. To top it off, when they sat us down at a table by the beach, they didn’t even bother clearing the garbage left by the last group.
The so-called “all inclusive” dining is laughable. You have to wake up at 8:00 am just to book a restaurant, and when you finally get in, the portions are tiny and bland. One server was drunk on the job. The restaurant Veranda literally gave us food poisoning, and Turquoise served up food so simple it could’ve been cooked at home for a fraction of the price.
Oh, and it’s not really all-inclusive at all. You’re charged out of pocket for things like shisha. Scam, plain and simple.
The service and amenities are atrocious. They cut the water an hour before checkout, as if guests don’t deserve to shower before leaving. Our room was in Tower 5, far from everything, and we had my grandmother with us. It took 10 minutes every single time just to wait for a cart to get anywhere. Pools are shallow, menus are nowhere to be found, and the entire resort feels like it’s designed to frustrate you.
As for entertainment? There is none. Unless you count drinking yourself into numbness

Leisure Family

10/10

Exceptional

26 Aug 2025

Hala

Beautiful resort , excellent service and delicious

8/10

Excellent

23 Aug 2025

Randa

Just some staff needs coaching in dealing with guests

Leisure Family

10/10

Exceptional

18 Aug 2025

Vivian

I loved the variety of food options at the buffet. The suite we had was amazing. It was very spacious and the view was wonderful!

Leisure Family

10/10

Exceptional

14 Aug 2025

Mustafa

Bed comfort, room cleanliness and views were amazing

Leisure Family_with_children

10/10

Exceptional

12 Aug 2025

Momen

All was good
Welcoming and professional

10/10

Exceptional

10 Aug 2025

Mohamed

Great time great memories

10/10

Exceptional

10 Aug 2025

Mirette

It is clean and new facilities

10/10

Exceptional

09 Aug 2025

rafik

Amazing , luxurious and beautiful!!

Business_and_leisure Family

2/10

Poor

03 Aug 2025

Yasmine

I enjoyed my stay here with my family for 3 nights, 4 Days, we got all inclusive which is perfect for a family with kids/teens. However on my last day, I had money stolen from my room 9,500 egp, around 300$, and the way it was handled with no urgency whatsoever, is just unprofessional. I waited for an hour and a half , requested to see the cameras and they took their sweet time, and never showed it to me. I felt as if they wanted to see who stole the money to go divide it amongst themselves.... Even though I had a great time, but this situation ruined my perception of the hotel. I don't think I can ever come back...... I work hard for my money, it's disgusting to think it's ok to steal from tourists because they're rich. Mr. Moheb, Ms. Menna, and the security head himself are all jokers. I will make sure this experience is shared on all the platforms. Shame on you Rixos !

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

kamal

Thank for the staff

Family

10/10

Exceptional

31 Jul 2025

George

Amazing stay

Amazing stay, specious room and perfect sea view. Highly recommended.

Friends_and_family Family

2/10

Poor

29 Jul 2025

Ramzi

Being a regular Rixos customer, this particular hotel is poorly managed for multiple reasons:
1. Availability of Golf Carts, even though there are many Golf Carts around \"For Manager(s) Use\" which is rediculous
2. Suite location should be considerably closer or this should be clearly mentioned
3. Differentiation between All Inclusive clients and others should be taken into consideration provided All Inclusive is technically paying double if not triple, accordingly the service should be considered
4. Having a cancelled flight, caused the check-in to be delayed by 1 day, yet the Hotel didn't bother to allow an extended night to cover the missed day nor a refund for the 1st night, which is pretty much a cheap and disrespectful action by the hotel given the amount being paid per night.
5. Have booked an Airport pick-up, which never showed up, and when i called the Hotel upon arrival the Customer Service agent was pretty much rude and questioning, which should not be the case for a 5* Hotel
6. The Key Card was stopped before checking out, even though I had an approval on a Late Checkout

Leisure Partner

10/10

Exceptional

28 Jul 2025

Ramo

The beach, water and views were amazing. Breakfast was outstanting. Staff were very curteous. Our room attendat Ahmed Zakaria was very pleasant and always kept our room clean with all towels, supplies.and drinks topped up. Our experience was overall positive and we highly recommend this hotal.

Leisure Family

10/10

Exceptional

24 Jul 2025

Amir

Beautifully designed resort we liked everything from the room design and furniture to the turquoise water beach. The breakfast buffet was very good at both Turkuaz restaurant and veranda restaurant big variety with high-quality items, Staff were amazingly helpful. We are coming back 😊😊

Leisure Family_with_children

10/10

Exceptional

23 Jul 2025

Haytham

Great value

2/10

Poor

17 Jul 2025

issam

I paid extra for all inclusive bracelets but got ignored and treated poorly by the serving staff , I brought this to the management’s attention but that didn’t help, I had to wave $ bills at waiters to get poorly made drinks , what a shame

Leisure Family

6/10

Pleasant

15 Jul 2025

Albadr

Staff are good in general but the reception staff when arrive were not as per expectations they were offering me different rooms other than what I booked and I refused at the end I have taken rooms not bad but I think was not as I reserved

Leisure Family

10/10

Exceptional

10 Jul 2025

Ahmed

Outstanding

10/10

Exceptional

09 Jul 2025

Mohamed

Nice place

Leisure Family

10/10

Exceptional

06 Jul 2025

MOHAMED

Excellent resort , Nice rooms , great staff.

Leisure Family

10/10

Exceptional

06 Jul 2025

Marian

Loved the pool, ocean, so many water activities, great buffet. Need to improve their drinks and service.

Leisure Family

8/10

Excellent

06 Jul 2025

Marian

The service is not like America. They don’t make mixed drinks well and they don’t have enough serves by the pool or beach. Even in the restaurants it takes up a very long time to get water in your cup.
The property is beautiful. The ocean amazing. The buffet is great. They need to work on service and drinks

Leisure Family

2/10

Poor

04 Jul 2025

Hany

They don’t over service on the pool or the beach, you have to go order at the restaurant and the waiter out of his kind heart is willing to bring your order to you.
Snack bar has only 4 items and the food is already made and sitting on the counter with the flies roaming around it till you order and you get it with a side of food poisoning.
Valet broke the tail light and management looked into it but adamantly denied responsibility.
The staff is really trying to do their best but the management processes is so poor.
The hotel has over 1300 rooms and limited amenities to accommodate the potential number of guests.
Breakfast time is so busy like an airport the staff tried to sway me to skip breakfast and enjoy the pastries placed on a table in the lobby.
Worst ever experience in Egypt and north coast.
Room service was very slow and brought the wrong to the wrong room. Good didn’t taste good which is very strange for a Turkish man agent company.
House keeping staff is great very helpful and very responsive. Abdo was our housekeeper he left the room well organized and spotless always stocked water and towels it was the best thing be greeting with his smiling friendly attitude.
Front desk was also very helpful and extremely friendly. They too my concerns and comments and relayed them to management.

Leisure Family

10/10

Exceptional

25 Jun 2025

Yassin

Amazing hotel A+ for room housekeeping

Leisure Family_with_children

10/10

Exceptional

11 Jun 2025

Salwa

Great hotel!

Leisure Partner

10/10

Exceptional

09 Jun 2025

joseph

10/10

Exceptional

08 Jun 2025

Ehab

We recently stayed at Rixos Premium Alamein as a family of three and had a truly enjoyable and memorable experience.

From the moment we arrived, the service was warm and professional. Our room was spacious, comfortable, and well-maintained — just what we needed for a relaxing getaway.

We dined at the Italian, Seafood, and Mangal. Each had its own charm and high standard of food, but we particularly appreciated the hospitality at Mangal, where Menna M. and Ahmed Sh. stood out with their helpfulness and warm welcome. Their attentiveness added a lot to our dining experience.

At the front desk, Maryam Saif was especially helpful, always available with a smile and quick to assist with any queries we had. I would also like to extend a special thank you to Amr Mustafa, who stepped in with great professionalism to help resolve a misunderstanding we had with one of the golf cart drivers. His follow-up and continued offer of assistance throughout our stay were both thoughtful and appreciated — a true reflection of excellent guest service.

The beach was a highlight for us — stunningly blue, exceptionally clean, and very pleasant to spend time by. The whole ambiance of the resort was serene and luxurious, perfect for a family escape.
All in all, we had a wonderful time and would definitely return. Rixos Premium Alamein delivered on comfort, hospitality, and memorable moments. We recommend it!

Leisure Family_with_children

10/10

Exceptional

05 Jun 2025

Monica

Great Property and awesome staff.

Leisure Family

10/10

Exceptional

04 Jun 2025

Sura

Everything was great, and the staff were very helpful, especially Menna, Amr, and Moheb.
The cleanliness was excellent, and it’s very close to the beach.
Sura

Leisure Family_with_children

10/10

Exceptional

03 Jun 2025

Assad Haroon

A wonderful place to stay with stunning beach. Staff were amazing.

Leisure Family

10/10

Exceptional

26 May 2025

Salwa

Nice location.

10/10

Exceptional

19 May 2025

stephen

Las Vegas meets the North Coast.

This is like a Las Vegas resort if Las Vegas had a beach. It is all inclusive. Lots of amenities, beautiful beach with smooth fine white sand. Great views from every room. It’s tailored to families so there are lots of play areas on land and water. It’s also big enough to find private space.

Friends_and_family Friends

10/10

Exceptional

11 May 2025

Jacqueline

The place is very nice and very clean, the cleaning staff were amazing and everyone is trying his or her best to make the customer happy!
One of my best vacation!

Leisure Family

10/10

Exceptional

28 Apr 2025

Mary

Exceptional!! One of my favorite hotels. Everything is amazing from room to food. We had a great time! Amazing beach as well.

Leisure Family

8/10

Excellent

06 Apr 2025

Zafir

It’s a very nice hotel but service is not up to Rixos standard, the need to make some kids activity and programs.