Name: The Phoenix Hotel Yogyakarta Handwritten Collec
Address: Jl. Jend Sudirman No 9, 9, Java, 55233, ID

10/10

Exceptional

03 Jul 2026

Siang Siang

It was hard to leave this hotel. It was perfect!

Family_with_children

8/10

Excellent

29 Jun 2026

Khai Wor

Well managed and excellent service.

Friends

8/10

Excellent

28 Jun 2026

Mario

It is a most beautiful property in a vibrant city. Worth the stay.

Family

10/10

Exceptional

22 Jun 2026

Marie

I had a wonderful stay at the Phoenix Hotel Yogyakarta. From the moment I arrived, I was impressed by the warmth, kindness, and genuine hospitality of the staff. Everyone was incredibly attentive, welcoming, and went above and beyond to make the stay memorable.

The hotel itself is absolutely beautiful — a stunning colonial-era building that has been immaculately preserved and maintained. The architecture, elegant details, and timeless atmosphere make it feel like stepping into a different era while still enjoying modern comforts.

A true gem in Yogyakarta, combining history, charm, and exceptional service. I would highly recommend the Phoenix Hotel to anyone looking for a unique and memorable experience.

Self

10/10

Exceptional

27 Apr 2026

Brandy

I have only negative about this hotel. You have to pass through the restaurant to go to and from the entrance to your room. The staff kept asking if I was there to dine every time I passed through. Otherwise, it was very clean and very well located. Most things were walkable.

Self

10/10

Exceptional

21 Apr 2026

Margaret

Everything was made easy. I loved my driver Noval!

8/10

Excellent

17 Apr 2026

Khai Wor

At breakfast not all looked fresh, ie the bread section and some cooked dishes.
Room not completely tidy after cleaning.
Worth a stay with and rather historical

Friends

10/10

Exceptional

15 Apr 2026

Jahan

Very nice hotel in terms of both architecture and location. Staff were incredibly friendly (especially Deby and Ghita). Would happily stay again.

Self

10/10

Exceptional

23 Jan 2026

David

A step back in time, but with modern values . Phoenix seem to balance it perfectly.

Partner

8/10

Excellent

02 Jan 2026

Pauzan

The room spotless and clean.

Leisure Family

8/10

Excellent

01 Jan 2026

Sebastian

This is a stunning building in a great location in Yogyakarta. Probably one of the most attractive hotels we have ever stayed at. However, it is currently running the risk of becoming dated. Obviously I understand the colonial theme is vital to this hotel, however the fixtures and fittings are a bit worn and the place could do with a bit of a refresh.

The staff are exceptional and we received a very warm welcome.
Breakfast was good with a good range of food and drink.

The restaurant for dinner and the room service offering was below par for a hotel of this standard. Although it was fairly priced, the food was nothing exceptional. Very generic Hotel food and even signature dishes like the Nasi Goreng weren't particularly exciting. It is not as good as the Indonesian food I can get in London, which I found really surprising.

I think a lick of paint and some improved cleaning of the bathrooms would go a long way. The corners were quite dirty and there was lots of dirt and stuff behind the beds which showed they hadn't been moved to be cleaned.

Re the laundry service we ended up with somebody else's socks and the pair of jeans we sent for washing came back with marks on.

The drainage in the shower was very instead of going into the drain actually went away from the drain. So whoever tiled this did a substandard job and must have missed physics class! This means you have to stand in dirty water.

Overall, it's a great hotel and I would return if the small tweaks were made.

Partner

10/10

Exceptional

28 Dec 2025

HAO

Truly recommend. The building is really nice!

Leisure Family

8/10

Excellent

23 Dec 2025

Glenn

Very nice older property. Extremely attentive staff. Clean room. The hotel good use some fresh paint throughout. Would I stay here again. YES

Leisure Family

10/10

Exceptional

03 Dec 2025

Cynthia

The hotel was fabulous and the staff were amazing. I would recommend this hotel to everyone.

Self

8/10

Excellent

26 Nov 2025

Chong Gin

Nice place to stay

Self

10/10

Exceptional

25 Nov 2025

Antonio

This hotel is very good, with comfortable rooms, beautiful details and kind attention. The only complain would be that the people working at the reception don't provide any reliable information about the city. They appear to be oblivious about the way of reaching the important places, like Borobudur and Prambanan temples, close to town. It is tempting to think that this is so by design, to prevent foreigners from going their independent way. The hotel provides transportation to the temples for 10X the price of going by public transportation, My attempt of getting basic info resulted in surrealistic conversations, close to Groucho Marx: Prambanan has a train station but no train ever stops there, or Borobudur does not have a bus terminal and the schedule for the buses going to this non-existing terminal is something that nobody knows. How sweet is this nonsense!

Leisure Family

8/10

Excellent

16 Nov 2025

Thomas

Friendly staff, rooms and property need some renovation and up-keeping. The bedding was good, but room interior and bathrooms are dated / worn and need furnishing replacement. The rooms facing the road are very loud.
All over our 4 night at the Phoenix was pleasant.

Business_and_leisure Friends

10/10

Exceptional

11 Nov 2025

Stephen

Hotel with lots of character. Really helpful staff . Great spa, gym and pool area.

Leisure Self

8/10

Excellent

06 Nov 2025

Ramona

Fantastic staff, clean room, hotel was really interesting as it was an old colonial building. Great tile work, outdoor space, and gamelan music.

Leisure Friends

10/10

Exceptional

23 Oct 2025

Andres

A beautiful hotel very well located. The property is charming, with an exception pool to relax after visiting the amazing temples in Yogyakarta. And it has one of the best breakfast buffets we had in our trip.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Paul

The staff was incredible. I was last minute traveler and very organized Gita arranged sunrise Borobudur on 24 hours notice (bucket list item). Can’t recommend enough.

Novak my driver to Borobudur and Prambanan was awesome

Too many hotels focus on glass the Phoenix must have it down on hiring and training

Self

10/10

Exceptional

06 Oct 2025

Fraser J

Historically Interesting Hotel

The room is comfortable with a nice balcony.
Pool is great and interesting information in and on the hotel throughout. A/C ok , internet fine.
Helpful staff to arrange tours etc.
Un walkable city, traffic terrible.

Self

10/10

Exceptional

29 Sep 2025

Sarah

Every nook and cranny a tribute to the history and artwork of this hotel. Ask for the 1/2 hour hotel tour offered, quite interesting. Fantastic breakfast. Good dinner at the restaurant, if not a little pricy. Staff, like all over Indonesia, such beautiful people. Will stay here again and again.

Leisure Friends

8/10

Excellent

16 Sep 2025

Lucia

Beautiful Hotel with outdated rooms

The Hotel and communal area are beautiful and the service was good. All the employees are very friendly.
What we didn't like was our room, the room, the furniture and the washroom really need an update.
The breakfast buffet was good. A la cart menu was just Ok. We ordered a pan fried fish, snapper, and it wasn't good at all.

Partner

10/10

Exceptional

16 Sep 2025

John

A lovely heritage hotel with very helpful and friendly staff, excellent dining and a good bar

10/10

Exceptional

16 Sep 2025

Thomas

Totally amazing stay at the Phoenix. The most beautiful hotel, the loveliest staff, incredible food and service. The decor of the hotel is outstanding, there is a pool and very helpful travel service to organise tours to the many different attractions around the region. I would recommend to everyone and everyone visiting the amazing city of Yogyakarta.

Leisure Partner

8/10

Excellent

29 Jul 2025

Aster

The breakfast buffet has an amazing selection. The building, garden and location is absolutely enchanting. The only drawback is the deluxe room we booked is overlooking a petrol station that continuously played music all night. On the second night, they have a dog that whines throughout the night. The balcony door is not sealed. If I knew that the room viewing the city will be this noisy I would have tried to book the pool view although it was not clear through expedia if I had that option.

Leisure Family

10/10

Exceptional

21 Jul 2025

Ellen

Beautiful historic hotel with incredible service. The pool was refreshing, the food was very good. We also received excellent advice from the travel agent on site and had a marvelous 3 days with a guide. Highly recommend this hotel for a stay in the area.

Leisure Partner

10/10

Exceptional

12 Jul 2025

Craig

Great staff and location. Love that it is a historic hotel with colonial character.

6/10

Pleasant

03 Jul 2025

Hans

Nice colonial ambience . However , further as for 5 star hotel there was nothing else that stood out .

10/10

Exceptional

30 Jun 2025

Helen

Lovely hotel

A lovely hotel - I’ve already recommended it to others.

10/10

Exceptional

20 Jun 2025

Chih-Chieh

Well maintained and tastefully decorated, staff is professional and friendly

Leisure

8/10

Excellent

11 Jun 2025

Janina

The hotel premises are very nice. The hotel has more traditional vibes which is cool when you are used to staying at more modern hotels.

Breakfast was very good and had a lot of variety to it and the restaurant itself was partially inside and partially outside and located in an inner courtyard. So it was rather quiet, so you could really enjoy the early morning.

The location of the hotel was also very good. Malioboro street can be reached within a short walk.

The staff were very friendly. We did not notice any excessive questioning about our whereabouts as mentioned in some reviews.

As for the rooms, they seemed a bit dated but clean. The only thing that bothered us was that our room was not very soundproof, so we were woken up before 5AM on both nights of our stay (and we are not light sleepers).

Leisure Friends

10/10

Exceptional

10 Jun 2025

Judy

This hotel was wonderful, a cross between staying in a faded stately home and a museum! It has so much history, lovely pool and small gym. The breakfast was very extensive, served in the large internal courtyard, you can eat inside or out. The staff here couldn’t do enough for you, brilliant service. Very handy for Malioboro street.
Don’t expect super plush modern rooms, they are a little dated but totally in keeping with the character of the hotel.

Leisure Partner

8/10

Excellent

06 Jun 2025

VICTORIA

Convenient location, staff are approachable. Hotel has seen better days.

Leisure Family

8/10

Excellent

02 Jun 2025

John

This hotel lived up to our expectations. A colonial hotel with beautiful furniture and artifacts. The staff were very welcoming and accommodating. The breakfast buffet was extensive, Indonesian choices, egg station and plenty of fruit, specially made juices. On a slight downside, the rooms were a bit tired and in need of refurbishment (but it is a 100 years old). The dinner buffet is not so extensive as breakfast. There is an a la carte menu which we didn’t try but maybe more choice. The transfer service from the airport was expensive compared to a taxi or Grab. Overall we really enjoyed our 3 nights here.

Leisure Partner

8/10

Excellent

30 May 2025

Annie

This is a well located and beautiful colonial hotel. Staff very good and helpful. The rooms need a bit of a spiff, though they are spacious and beds comfortable. Bath a bit cramped but adequate. Breakfast adequate and the courtyard is lovely. Good value.

Leisure Partner

10/10

Exceptional

27 May 2025

Monica

LOVELY STAFF AND HOTEL!

Great staff! Excellent communication since day one. We booked airport trabsfer and the driver also was the driver to take us to the temples… it’s for an extra fee but worth hiring the ride with hotel directly.

I have a recent lung condition and the staff was extra accommodating to me not walking as much and giving me a room in the first floor , connecting me to a wheelchair service at borubudur temple.

I highly recommend the spa, too!

The hotel is like a small Museum, so pretty!

Friends_and_family Friends

10/10

Exceptional

21 May 2025

Hendra

Homie and comfortable room yet clean. Very polite hospitality crews. Breakfast buffets were amazing! Fresh juice bar to order plus wide range of options!

Business_and_leisure

10/10

Exceptional

15 May 2025

Laurencia

Very beautiful hotel. Dining room was wonderful. We truly enjoyed our stay at the Phoenix Hotel

Leisure Family

10/10

Exceptional

02 May 2025

Selcuk

Wonderful colonial style hotel. It is like staying in a Museum. Wonderful staff so very helpful.

Leisure Family_with_children

8/10

Excellent

02 May 2025

philip

We got woken up repeatedly for a lost shirt. We were getting up every day at 430 and trying to recover from jetlag so it was hard. If we had skipped doing laundry with the hotel it would have been 5 stars but it's hard to give that to a hotel that doesn't let you sleep. Breakfast was great

10/10

Exceptional

05 Apr 2025

Shaan Hemant

Excellent in all regards. Very clean rooms and helpful staff. Prices at the restaurant are a bit high (more comparable to prices in North America or Europe) and the food was ok. Everything else was perfect

Leisure Partner

10/10

Exceptional

03 Apr 2025

Veronica

Staff was great, room was clean and good sleeping bed with nice beddings and pillows. Warm showers. We’re hapoy staying here even for just overnight.

10/10

Exceptional

22 Mar 2025

Daniel

This is a very clean and comfortable hotel. The property is beautiful, and the staff is friendly and provides great service.

Leisure Self

10/10

Exceptional

09 Mar 2025

Maria Zenaida

A well appointed heritage hotel in Yogyakarta

We met the most friendly & helpful hotel reception staff like Teza & Eko as well as the housekeeping & restaurant staff, who promptly provided us our requested items to our room.

Friends_and_family Family

10/10

Exceptional

25 Feb 2025

Verified traveler

Fantastic stay

Fantastic
Staff excellent
Premises excellent
Breakfast excellent

Friends_and_family Friends

10/10

Exceptional

15 Feb 2025

kristan

This hotel is beautiful. It is old but very charming and it is managed very well. The staff is outstanding. Thank you, Noval, for the driving for the day trips! The breakfast is the most varied that I’ve seen in Asia so far. I had a massage at the spa that was wonderful.

10/10

Exceptional

25 Jan 2025

Isabel

We love the hotel and enjoyed the extensive breakfast buffet. We ate dinner there and the food was good. Bizarrely, wine was unbelievably expensive with the cheapest bottle being over $200. When we said that the restaurant and the front desk they said that a lot of people say that. Roaster and bear around the corner is a very good restaurant with $30 bottles of wine.

Leisure Friends

10/10

Exceptional

11 Dec 2024

Bryan

Beautiful hotel with historical artifacts. Staff very welcoming and friendly.

Leisure Partner

10/10

Exceptional

05 Dec 2024

Arden

Very clean and classic, a beautiful hotel. I would stay here again.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2024

Yuto

Facilities are clean and well-equipped. Exceptional dining experience with accommodating services.

Leisure Self

10/10

Exceptional

20 Oct 2024

Guy

Staff is very pleasant, smiling and helpful. They made our stay a very happy experience. Nice historical property.

Leisure Partner

10/10

Exceptional

18 Sep 2024

Jean

I have always wanted to stay at this hotel, and did not disappoint. Beautiful rooms, public spaces and breakfast was awesome.

10/10

Exceptional

25 Aug 2024

Binal

Beautiful hotel. Well located. Very walkable.

10/10

Exceptional

31 Jul 2024

Ravindra

Very nice hotel. Lovely staff.

Leisure Self

10/10

Exceptional

08 Jul 2024

Verified traveler

Past and Present

The Phoenix is an elegant historic hotel beautifully designed with well appointed interiors featuring amazing interior spaces, antique furniture, statues and wall hangings, the sumptuous buffet breakfasts features Balinese percussion music and the reception staff accommodatingly made every effort to enhance my stay, it is one of the best hotel experiences I have ever enjoyed, John Mark

Self

8/10

Excellent

17 Jun 2024

Xiaofeng

Typical and trandition

Leisure Family

8/10

Excellent

12 May 2024

Matthew

The Phoenix Hotel is beautiful and luxurious, with an open, airy feel and Asian art all over the place. The pool is very pleasant and well-used (including by my wife and me), and I also got a nice massage. Our room was nice, with a small deck overlooking the pool--though the hotel grounds are so extensive that it took a while to get there from the entry. The A/C and shower in our room worked well, but there was a problem with the shower pipes that created a loud noise and required periodically adjusting the knobs (sometimes in the middle of the night). The staff was over-the-top friendly, but the service itself was uneven. For example, the staff did not replace our towels and bath mats even after specific requests. (We took lots of showers due to the heat and humidity, so the towels needed replacing.) The included breakfast was extensive in a pretty setting, but the focus was on quantity over quality. One could find decent things to eat, though, whereas dinner was flat-out bad with slow service (though slow service seems common in Indonesia). We ate dinner at the hotel our first night and never again. We also were disappointed in the location. We thought we would like being near Malioboro St., but only visited it once and felt no need to go back. Instead, we went across town every night to an area with better restaurants. So although the Phoenix Hotel overall was very nice, we would probably try somewhere else if we ever went back to Yogyakarta.

Leisure Partner

6/10

Pleasant

06 May 2024

Verified traveler

Character and locale good, everything else lacking

Hotel had very nice common areas, gave the place alot of character. Location also good, near to the train station and a short car ride to Maliboro shopping street.

Cleanliness in the room was quite poor. E.g. stains on the bed sheets and towels, towels were grey.

Toilet lacked proper maintenance. Wobbly tiles, musky smell from the water when you turn on the shower, low water pressure in the toilet and shower.

Service at the front desk and restaurant was slow. The language barrier made it hard to communicate. Concierge was not helpful and hard to reach.

Spa was 3/5 in terms of size, aesthetic, and availability.

Hard to believe it's a 5-star hotel. Stayed at another Yogya hotel 5min from Phoenix Hotel and that was a much more pleasant experience.

Friends_and_family Friends

10/10

Exceptional

02 May 2024

Mark

Lovely old colonial style hotel. Good staff, plenty of variety for breakfast. Close to main street in Yogya, easy to walk, inexpensive to use a taxi.

Leisure Self

8/10

Excellent

21 Apr 2024

Gustavo

The hotel is in a beautiful historic property with an amazing pool and breakfast. The rooms need updating because of wear and tear but since the hotel is located righ in the center of town, it is very convenient to come and go.

Leisure Partner

10/10

Exceptional

16 Apr 2024

Henry

Very nice hotel, loved the pool, the restaurant and the quality of the rooms

Leisure Self

10/10

Exceptional

09 Apr 2024

Verified traveler

Overall perfect hotel

Perfect location within walking distance of the train station and Malioboro Street.
One of the best hotels I ever stayed at. Great breakfast buffet. Very helpful front desk. Well-equipped gym. Very reasonably priced great car and driver a the day of vising temples. I wouldn't know what to improve.

Partner

10/10

Exceptional

15 Mar 2024

Weng Keong

Staff are polite and helpful. Beautiful heritage building.

Leisure Family

8/10

Excellent

16 Feb 2024

Ping Teng

Pros...beautiful and history hotel, nice and many breakfast choices, comfortable bed and most important the shower is running strong and hot, nice travel agent office at grd flr, mcd/kfc/many bank very near

Cons....can hear people talking on next room, room size is small, balcony view to see barb wire, deco & f&f are aging, not near to malioboro street...when u finish the malioboro st. Advice to take grab....coz its far to walk back to hotel, very few western restaurant around

Leisure Family

10/10

Exceptional

09 Jan 2024

Maria

Beautiful building, great location, fantastic food

We stayed here over Christmas, and the hotel was exactly what we were hoping. Beautiful building, a lovely comfortable room with good air-con, in a great location. The breakfast offering was particularly special - there were loads of options and food hygiene seemed good.

Partner

8/10

Excellent

29 Dec 2023

Irene

Beautiful historic building, lovely staff, very nice food (breakfast and dinner), lovely courtyard for dining & easy to get taxis etc.

Leisure Self

8/10

Excellent

20 Dec 2023

David

Needs a refresh

Staff nice enough facilities probably need updating but old colonial style hotel which is is nice

Self

10/10

Exceptional

15 Dec 2023

DR KALIISVARAN RAJA

excellent and friendly staff.walking distance to malioboro plaza

Leisure Family_with_children

8/10

Excellent

12 Nov 2023

Parinya

Classic style
Some facility too old like tv, sanitary not good function

Leisure Self

10/10

Exceptional

27 Oct 2023

Jonathan

Unique historic gem in the heart of Jogja

Gorgeous historic hotel built in 1918. Helpful and nice staff, great food, excellent location, and beautiful architecture. Best place to stay in downtown Yogya.

Partner

8/10

Excellent

14 Oct 2023

Kim

We loved the look and architectural vibe of the hotel

Leisure Partner

4/10

Poor

03 Sep 2023

Jacqueline

Staff and food incredible. All the rest very poor for the value. We checked in and the room they gave us was not available and not cleaned. Had to wait until they found another room. We went there and there was no key. Finally like 40 min later we were in our room with key. The water was leaking. We had to wait a LOT for hot water, in the meantime all the water was wasted and the worst was the neighbor he talked a lot and you could hear absolutely everything. Need to improve SOON

Leisure Partner

8/10

Excellent

23 Aug 2023

Seng Giap

Cosy and serene place for vacation or business trip.

Leisure Family

8/10

Excellent

11 Aug 2023

Marcel

Lovely heritage property. Good enough service in general. Very limited room service. Pool side service is non existent.

Leisure Self

10/10

Exceptional

01 Aug 2023

Erzsebet Melinda

Quality services

8/10

Excellent

30 Apr 2023

Evy

Architecture, beautiful hotel.
The food quality can be better.

Leisure Partner

10/10

Exceptional

25 Apr 2023

Vijit

It's a ckassic hotel in an old mansion. Beautiful decor, great food and service.
Restaurant staff Mala and Thea were great. Front desk was so helpful.
Great atmosphere.

10/10

Exceptional

21 Feb 2023

Haryanto

Stunning hotel.

It was amazing stay at The Phoenix Hotel, the hotel is look amazing, our room was stunning with pool views, and also has balcony to chilled. The staff are so friendly. The Malioboro famous street are 15 min walk from the hotel. Plenty options for the breakfast. We would love to come back and perhaps stay a bit longer.

Partner

10/10

Exceptional

14 Jan 2023

Zak

Impressive hotel.

We booked a pool facing room. We were on the 3rd floor.

We really like this hotel. The building is very impressive and the decor is a tasteful colonial-oriental blend. The room was clean and spacious with a balcony overlooking the pool.

Check-in/out process and staff were great.

Partner

8/10

Excellent

26 Dec 2022

Evan

Hotel is very nice, other than weak Wi-Fi in the bedrooms and poor food in the restaurant

Leisure Partner

10/10

Exceptional

31 Oct 2022

WILLIAM

Nice well kept. Good access to rooms. Good view from some room.

Leisure Friends

8/10

Excellent

29 Sep 2022

Julie

Room is quite small and dated. Property is in need of renovation. Otherwise, staff is very professional & helpful. Buffet breakfast is extensive - there’s so many local dishes to choose from! However, there’s limited North American choices.

Leisure Self

10/10

Exceptional

02 Aug 2022

Eric

Dream with your eyes open at Pheonix

We asked for the front desk's recommendation for the best room. He put us overlooking the pool. It was great! We looooved it! So romantic. It was like out of the movies. (Room 240)
A dream come true. And really friendly service. Thank you Hotel Pheonix!

Partner

8/10

Excellent

28 Jul 2022

Heather Anne

This is a lovely place to stay. Service in the restaurant was incredibly slow and the breakfast buffet was very limited but the rooms are lovely and it is a pleasant walk or easy Grab ride into the main shopping area of Malioboro Street.

Leisure Partner

6/10

Pleasant

20 May 2022

Akiyo

I was supposed to get a pool view but didn't get one. Don't care that much but still a false advertisement. Also, I sent message to the hotel through Expedia message but it was ignored.
The place is historical and beautiful, but everything is old. My toilet kept flushing when I entered the room, my shower was clogged and water filled up quickly, and main light switch didn't work so I needed to turn off each light by hand.

Leisure Self

8/10

Excellent

25 Dec 2021

Indra Mantik

Great Hotel, near so many interest point. Cozy atmosphere.

Business

8/10

Excellent

15 Oct 2021

Verified traveler

Historical building. Satisfied. Want to stay there again.

Business_and_leisure

10/10

Exceptional

26 Nov 2020

GARY

THE BEST HISTORICAL HOTEL

Excellent hotel
I stayed in pool view room
Much newer good wifi and comfortable bed
Staff were very friendly indeed
An old historical hotel so dont expect modern and fancy it is a charming hotel
With old hotel smell and lovely china in cases
Breakfast excellent buffet
Only 37 rooms booked so hotel was quiet
But its just lovely sitting on balcony
Drinking coffee
You feel like you are in an old 5 star hotel
In Europe
Pure history
I will be returning soon
10 out of 10
People write needs updating
No it doesent thats what makes a historical hotel
Very nice

Business Self

2/10

Poor

01 Nov 2020

Evensius

This Hotel have no Priority for the Guest. It takes more than hour to get parking space for my car. Parking staff and security doesn’t willing to help.

Wont ever stay at this hotel in future.

Friends_and_family Family

10/10

Exceptional

23 Feb 2020

Susan

Ten out of ten

We stayed for 12 lazy days in February and found the hotel excellent in every manner. Extremely well trained staff. Gets a 10 out of 10 from us.

Partner

10/10

Exceptional

16 Feb 2020

Verified traveler

The property is a beautiful place with a lot of character. The staff were all very friendly and helpful. The pool area is beautiful. And I loved the happy hour cocktails!

Leisure Self

6/10

Pleasant

06 Feb 2020

Verified traveler

Friendly staff, nice old building especially in lobby area and the nasi tumpeng is nice

Business_and_leisure Partner

10/10

Exceptional

16 Jan 2020

Verified traveler

The relaxed ambience and the friendly staff. Big comfortable room.

Business_and_leisure Family_with_children

8/10

Excellent

19 Dec 2019

Rajesh

Heritage comfort

Our five-night stay began on a low note, with the air conditioning not working well at all. It was fixed after we threatened to leave. Our room was also not properly equipped with toiletries and some of the towels looked like they should have been discarded a while ago. Inexplicably, the safe was located at the bottom of the cupboard: nice exercise, but I could have done without having to get on my knees every time!

But there was much to be positive about. Overall, the staff was really friendly and helpful, notably in the restaurant and the bar.The bartender is really very good: we tried several cocktails and all were top-of-the-line: the Mai Tais and lychee martinis were exceptional. The breakfast is a big spread and sumptuous. Other meals are a bit thin by way of choice, but the food is tasty. The executive room was comfortable once the air conditioning was fixed. The hotel itself is a heritage building and it's worth a tour, which is available every late afternoon.

Partner

10/10

Exceptional

18 Dec 2019

AR

The antique decor makes one experience the history of this old building.

Business

10/10

Exceptional

15 Dec 2019

Verified traveler

Old style property, with central location with modern facilities