Name: Surestay By Best Western Prince Frederick
Address: 75 Main St, Prince Frederick, 20678, US

8/10

Excellent

04 Aug 2026

Naomi

The staff was great. Room was clean. TV remote didn't work, but the TV did.

4/10

Poor

03 Aug 2026

Roger

When we walked into the room it smelled very damp and musty. The air conditioning was set at 67 degrees and the room was very cold. We switched the heating cooling unit to heat and turned up the heat for a little while to get rid of the cold feeling and that did help a little bit with the mustiness. We had to go to a wedding party and discovered there was no hair dryer in the room. My fiance checked with the front desk and was told every room had a hair dryer and the clerk told her they did not have any extras anywhere in the hotel. The next day we both got showers to go out for the day before going to the wedding in the evening. When we returned to our room there was a puddle of water on the bathroom floor and on the toilet lid and it was apparent water had dripped or run from the exhaust fan in the ceiling. We took some pictures of the water and went to the front desk and told them there was possibly a leak in the room above us and asked if we could be moved to another room. The clerk told us they didn't have any rooms cleaned yet and they wouldn't have anything ready for us until 3:00 that afternoon. So, we went out to run our errands and see the sites in the area. When we returned at 3:00, the new clerk on duty had no idea apparently the other clerk had left a note for us to h

4/10

Poor

01 Aug 2026

Nina

The a/c in my room felt great, but I wasn't aware of the $70 incidental fee. I'm supposed to get it back in 7-10 business days. There were kids on the grounds and they were playing ball outside. The ball hit my hotel room window and when I complained to staff they did nothing. Bring your own drinks because the vending machine drinks are expensive and it only takes cash. The continental breakfast was okay. You can make your own waffle, enjoy cereal, yogurt, toast, and fruit. But the fruit they put out each day was rotten and old. The bananas were too ripe and brownish, the apples had soft brown dents, and the halos were spoiling. The staff doesn't care to put fresh fruit out obviously. I didn't like that room service came by at 9am. Way too early.

8/10

Excellent

23 Jul 2026

William

Staff was helpful and rooms were clean

6/10

Pleasant

21 Jul 2026

Deborah

Carpet wet

8/10

Excellent

20 Jul 2026

Anita

It a nice hotel clean nice staff. Free parking which is a plus. Location was in the middle of everything.

Family_with_children

4/10

Poor

19 Jul 2026

Deborah J

Carpet was wet and didn’t have another room available. Also NO ELEVATORS!!

Partner

2/10

Poor

18 Jul 2026

David

This was terrible, not well maintained, the place wasn’t really clean, furniture looked like it had been through a frat party. We had to stay because the A/C in our home went out and it was 4th of July weekend, so it was the only place around with a room. Power went out in the hotel on our second day, hottest day of the year, so we checked out but the hotel refused to refund that night. Don’t stay there, it’s awful!

Partner

4/10

Poor

17 Jul 2026

Lynda

Very basic hotel

Self

10/10

Exceptional

11 Jul 2026

Greg

Clean, quiet...great place to stay.

Partner

2/10

Poor

07 Jul 2026

Diane

This property was one of dirtiest hotels we have experienced. We booked two nights with them, but we didn’t stay there because when we arrived we noticed how unkempt the outside was kept, trashy and landscaping needed a lot of work. We then asked to see our room, which needed some serious attention. The carpet looked like it had been there since the seventies, looked very dirty and the bathrooms were in dire need of repair and cleaning. I would not recommend staying at this property! It really needs a lot of updating and cleaning! I guess you get what you pay for!

10/10

Exceptional

06 Jul 2026

Tezera

We stayed for two nights. Everything was as described except breakfast. Not much choice.

6/10

Pleasant

03 Jul 2026

Thomas

No elevator for this property. The ice from the ice machine tasted like s**t. The microwave didn’t work.

Partner

4/10

Poor

28 Jun 2026

Troy

Breakfast was awful, no coffee made, now bowls for your 2 cereals, no muffins, no bagels, no fruit only frozen bread for toast...worst I have ever seen.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

thomas

All good

Partner

4/10

Poor

24 Jun 2026

Susan

The continental breakfast was a joke. There were 4 yogurts and one packet of oatmeal. That didn't even feed my family let alone all of the people staying there.

Family_with_children

10/10

Exceptional

22 Jun 2026

Susan

The property was clean. The staff was helpful. The beds were comfortable and I enjoyed to stay there.

Self

6/10

Pleasant

21 Jun 2026

Kelly

There was no pool, our microwave in our room didn't work and the breakfast was bad. No milk for the cereal. Should have had a better selection of items.

Family_with_children

4/10

Poor

15 Jun 2026

Jesse

The carpet was wet when we arrived and there was no other room offered for the carpet being wet. We just had to deal with it. The room was a handicap room which didn’t seem like a big deal but the shower was open and very poorly situated for keeping water from getting all over the entire bathroom. It was not really what I expected from the photos and description

Business

10/10

Exceptional

12 Jun 2026

Shawn

Very clean and neat, great price and location. Very close to lots of good eats and beautiful area to explore.

Family

10/10

Exceptional

01 Jun 2026

Phillip

The room was clean. The entire premises were clean. The rate was reasonable. Parking was super easy. Breakfast options were plenty.

Partner

10/10

Exceptional

01 Jun 2026

Christiane

parking was good!
room was just ok
breakfast was not good.coffee was way too strong , no granola for the yogurt

8/10

Excellent

01 Jun 2026

Larry E

Room was clean and everything worked properly! Would stay there again when in town for NHRA Potomac Nationals

Self

4/10

Poor

31 May 2026

jean

My stay wasn’t healthy

I feel I have congestion in my head

Self

10/10

Exceptional

31 May 2026

Michelangelo

Great stay especially for the price. Will come here in the future

Partner

10/10

Exceptional

28 May 2026

Frank

Breakfast needs up grading and monitoring

6/10

Pleasant

25 May 2026

Mikayla

Friendly staff. However the breakfast is limited for options and the room, though it looks nice, was found to have some ants inside. The beds weren't the best either. I've been to the hotel when it was a Super 8 a few years ago and I think the quality has declined from then. If you plan on staying here, please bear in mind that you WILL hear rumbling in the night often. We stayed next to some rooms where someone kept opening & shutting the door. The noise travels with little effort in the hallway. Overall an okay stay at a good walking location, with a lot to be desired.

Partner

10/10

Exceptional

21 May 2026

Daniel

Everything is clean and fresh- great place to stay

Self

6/10

Pleasant

18 May 2026

Constance

Staff was very helpful. They made sure I had a 1st floor room near the exit, parking, and dining area when they found out I had a leg injury and couldn't get around easily.

Self

6/10

Pleasant

16 May 2026

Francine

There were very limited breakfast options. The rooms were a bit rundown. Could use some updating. Just a very bare bones place to stay. Although, it was a cheaper option than other hotels in the area. You get what you pay for.

Family

8/10

Excellent

11 May 2026

Marinus

Clean room and not too noisy. Breakfast was meager: waffles, toast, or cereal. That's it. At least a few boiled eggs would have been nice. Good value for money.

Partner

10/10

Exceptional

07 May 2026

James

Great staff and Room was very clean. Me and my wife enjoyed it. We will definitely be back.

Partner

8/10

Excellent

06 May 2026

Kimberly

Want to thank the cleaning staff. I left and expensive instrument and was able to get UPS to pick it up and mail back to me. I was grateful it was turned in to lost and found. There is always some doubt that things won’t get turned in at any hotel. But I was able to recover it here. Thank you.

Self

10/10

Exceptional

03 May 2026

Davina

upgraded our room because our last visit the room they put us in. Had a weird smell room this time. Very nice very clean. Great customer service.

6/10

Pleasant

26 Apr 2026

Davina

Room smelled horrible, not pleasant at all! Carpet was wet assuming they cleaned the carpet and that caused the odor

Partner

2/10

Poor

24 Apr 2026

Chris

Nothing im supposed to get a $70 deposit back and never did, the whole staff is east Indian and are know for scamming ppl and fraud! There was absolutely nothing wrong with the room when we departed and I demand my deposit back as I was promised. I will be filling a complaint with the FTC and DHS if I don't get my deposit! Also I will be contacting my lawer

Partner

2/10

Poor

21 Apr 2026

Chris

They are refusing to give me my deposit back, iv been waiting for 2 days now! The room was completely clean and no damage when we left monday

Partner

10/10

Exceptional

20 Apr 2026

Azim

Overall, excellent experience of this property and staff.

Self

10/10

Exceptional

12 Apr 2026

Rosa

Great hotel give it a 5 starts

6/10

Pleasant

22 Mar 2026

Angela

perfect spot for me and my kid to crash after playing late night MTG at Retroasis on Saturday nights for now!

Friends_and_family Family

4/10

Poor

15 Mar 2026

Inp

place is run down and dirty . the staff is friendly but gave me the wrong room and then once they got it straight they gave someone else the same room we were in. We had just gotten back from dinner and some one had our room key to stay the night good thing we were both dressed

Partner

10/10

Exceptional

03 Mar 2026

Azim

Yes

8/10

Excellent

28 Feb 2026

James

The front desk staff memeber was very helpful! It was a clean room and quiet stay.

4/10

Poor

25 Feb 2026

Eric

Entering the Hotel people smoking at the doors with cigarette butts on the ground along with other debris. The breakfast room was grungy and not properly stocked. One of the employees was watching TV in the breakfast room with his bare foot on his chair. The bed was uncomfortable in my room and you could hear doors closings loudly in the hallway and hear people in the next room occasionally. The only positive was room was clean. I think it could be a better place with a few changes.

Family

10/10

Exceptional

18 Feb 2026

Blair

Very nice and helpful staff.

6/10

Pleasant

15 Feb 2026

Inp

hotel was kind of dirty with lots of stuff lying around

Business_and_leisure Partner

4/10

Poor

07 Feb 2026

Gail

Well when checking in the Desk Attendant adked if I was able to walk up stairs ok and I said not with my bags and suitcase, she pur me on the first floor.

I felt unsafe, I heard prople in the halls all night. Went out for the day returned that next evening at 7:00I returned a homeless person was sitting in the lobby, again people in the hall all night, 6:00 a.m police started knocking load on a door next to me speaking load with a women yelling her the stay in her room and stop knocking on doors. I packed up and left, never again.

Business_and_leisure Self

8/10

Excellent

04 Feb 2026

Jo-Ann

Clean nice staff

Business

10/10

Exceptional

17 Jan 2026

Amber

For being a cheap hotel, this place was great. My only complaint is that there's no elevator. No big deal if you're on the first floor, but it's annoying if you're on the second floor.

Family_with_children

10/10

Exceptional

11 Jan 2026

corine

Clean rooms, lots of upgrades since the last time I was there in 2024 !!! Staff was very friendly and helpful! Quiet free parking and felt safe

Leisure Family_with_children

4/10

Poor

20 Dec 2025

Mary

Staff acted like they didn't care, rooms had no usb ports, tv had no decent reception and wasn't able to find a station other than for kids. Next time I'll pay the extra 10.00 for usb ports and cable.

Leisure Self

8/10

Excellent

19 Dec 2025

Justin

The hotel was updated, but the owner was running it on the bare minimum.

Morning coffee was ice cold.
Breakfast was mainly toast, ceral, fruit and a few package items.
Shower water was mildly hot.
Cleaning staff was invisible.

Friends_and_family Friends

8/10

Excellent

17 Dec 2025

Wills

Parking was great but left before breakfast

2/10

Poor

11 Dec 2025

Demetrius

Couldn’t stay because I didn’t have enough money for deposit which was something they should have had BOLDLY in the beginning of the process nor could I get a refund…. Would never recommend to anyone

10/10

Exceptional

06 Dec 2025

Sherri

The room was very clean. The staff was super friendly.

Leisure Partner

8/10

Excellent

04 Dec 2025

Tori

It was ok

10/10

Exceptional

30 Nov 2025

Evelio

The room was great and very clean, good location and overall great and affordable we did enjoy it, thank you.

6/10

Pleasant

11 Nov 2025

Christopher

Had to goto the front desk every night to have the key card reprogrammed, which was a pain after a long day at the race track

Leisure Friends

10/10

Exceptional

10 Nov 2025

Eduardo

Good place to stay in the area

Leisure Partner

10/10

Exceptional

03 Nov 2025

Robert

good parking. Staff at desk was great. Room Perfect. Went for breakfast at 8, not much left, no one available to put anything else. Yogurt gone, milk gone, bread pick over

Partner

8/10

Excellent

19 Oct 2025

Shelby

Overall I enjoyed my stay. The rooms need some updating, especially the bed linens but overall it was a comfortable quiet stay.

Leisure Partner

4/10

Poor

14 Oct 2025

Michael

Very loud on the weekends

Guests were very loud, walls are thin. Drunk people making noise at 3am made it hard to sleep. This is a party hotel on the weekends.

Self

2/10

Poor

09 Oct 2025

todd

Front desk male was busy on his phone each time I came to the front desk, and ignored me until he was finished. He reassigned me from my booked ground floor room to one above where I had to use stairs (I’m a disabled military vet).

Business Self

8/10

Excellent

05 Oct 2025

Mark

Older property has been remodeled. It was clean and quiet. Staff was friendly and helpful. Exterior door would not secure. Would stay there again.

Leisure Family

2/10

Poor

04 Oct 2025

Brandon

this is an extended stay property. People live there. The room was clean, older and run down but clean. The staff was nice. The place smelled liked marijuana inside and out. People hang out front smoking. There was a woman ranting about her life and her room to the front desk saying how she has been there over a month and she wants a room of the 1st floor. Breakfast there was a pitcher of water, a waffle iron , 2 kinds of stale cereal.

Business Self

10/10

Exceptional

26 Sep 2025

mariano

Nice place

Business Self

8/10

Excellent

22 Sep 2025

Ruben

This hotel is good for one night stay, no much to see or offer around the area, but overall good and convenient

Business

2/10

Poor

17 Sep 2025

Kimberly

We had 2 rooms, both rooms had black mold on the air conditioner vents. We went to the store and bought bleach cleaner to clean it off. Still had an allergic reaction to the mold. If both rooms were like that I can only assume every room is like that.

Leisure Family

4/10

Poor

14 Sep 2025

Angela

I should have known better than I book this hotel. It was previously a Super 8 motel in the late '90's/early 2000's. Doesn't appear anything has been renovated/updated. Our room was across the hall from the maintenance closet which is behind the front desk and adjacent to the dining area. Needless to say it was noisy during various hours of the day/night. We could hear the waffle maker beeping all morning, the staff talking to each other and people walking overhead. Will definitely pay more to stay somewhere else in the vacinity as I usually do.

Leisure Family

8/10

Excellent

04 Sep 2025

Venelina

Is nice place and the reception is great

4/10

Poor

30 Aug 2025

Miranda

The room had a strong mildew smell almost like everything was damp as well. There was an empty hotel shampoo bottle left by the door, poor miss by housekeeping. And alsooo there was SOMEONE ELSES CHINESE FOOD in our MICROWAVE, not fridge. The MICROWAVE. The odor was so horrible when we finally discovered it I got sick to my stomach.

8/10

Excellent

29 Aug 2025

Johnson

It was an okay location and stay.

Leisure Family

10/10

Exceptional

21 Aug 2025

Kayla

Weee

It was nice and peaceful didn’t have to worry bout anything
Staff was amazing

Friends_and_family Friends

10/10

Exceptional

13 Aug 2025

Joeseph

I love the customer service. They are patient, friendly and very personable from MY experience. I definitely come here a lot.

Leisure Self

6/10

Pleasant

11 Aug 2025

Susan

Property appears to be a work in progress. My particular room had a missing large vent cover, heavy soiled carpet (composite flooring is now used in most motels), and a noisy, squeaky bed.

Leisure Self

8/10

Excellent

08 Aug 2025

Frank

Does not get a 5 because probably the worst continental breakfast!

10/10

Exceptional

07 Aug 2025

William

The owners are really working hard to make improvements to this property. The check-in was quick with a friendly staff. The rooms are receiving upgrades, and the breakfast has improved from my previous stays. For the price, it is difficult to beat the deal.

Business Self

6/10

Pleasant

03 Aug 2025

Richard

The motel was clean and the staff was friendly. However, the bed was uncomfortable and the AC was noisy - but not noisy enough to drown out the sounds of other guests, including children running up and down the hallway in the middle of the night.

Leisure Family

6/10

Pleasant

03 Aug 2025

Kathleen

The property is just okay. Clean enough. They had no replacement towels for us. Every towel in the hotel was in the wash???
The shampoo and conditioner containers were impossible to get the contents out. The plastic on the bottles was so rigid that I had to use all my strength to bend the bottles around the shower shelf to get even the smallest amount out. The towels were on the cheap end. The cleaning staff used a leaf blower to sweep the hallways.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Jerry

Nice changes to property, affordable, convenient location, very clean! Overall 4 out of 5.

Business_and_leisure Partner

6/10

Pleasant

27 Jul 2025

Phyllis D

I would not recommend this hotel. Our room keys didn’t work. My husband told the staff and without identification he was given a new room key just by giving the room number. The entire carpet in the room was damp and dirty plus the room had a musty smell. We could hear noises from attaching rooms and on the room above us throughout the night. The bed was very uncomfortable and we could feel the mattress springs. It was a miserable night.

Partner

6/10

Pleasant

20 Jul 2025

Selma

People hanging out the back door entrance smoking.
The price was decent. Holiday inn was outrageously expensive. That was reason we chose this hotel. It was a Super 8 that was remodeled. The cleaning staff was hit or miss. We just asked front desk for towels each evening.

Leisure Family

8/10

Excellent

20 Jul 2025

Heather

Air conditioning made the room feel damp
Sheets were damp feeling

The front desk person made mistake with keys of room assignments. My grab and and I were settled and we heard someone use a key on our door. They then tried to forcefully push it open. I had the latch and read bolt on. But it did start to listen the screws on the latch.

Partner

10/10

Exceptional

16 Jul 2025

Pamela

Outstanding

Was clean haven't been in ibe as ckean as that fir a long time. Staff was friendly and helpful will definitely be back

Business Self

4/10

Poor

12 Jul 2025

Tyler

The staff are friendly, keycard was 25/75 on working, with 25 being the percentage chance of working.

Partner

2/10

Poor

11 Jul 2025

Mrs.

No elevator had to carry suitcases up stairs room smelled funky upon entering not very good place if youre staying 2nd floor

Leisure Family

6/10

Pleasant

06 Jul 2025

Randy

Staff were nice, breakfast was minimal and internet was very slow. That was better after two nights but noise from the second floor made it very hard to sleep. No elevators and trash from fast food I ate was not removed during my stay. Beds were made except for the last day and towels were changed all except the last day. The family staff at the front desk made the stay better than it was. They were the positive!!!

Business Self

6/10

Pleasant

22 Jun 2025

keith

I like the price.

To get to the ice machine, you have to go all the way down to the front office. The carpet felt like it could have needed a shampoo. The beds felt good. The people at the front office were really nice. there is no elevator. So for someone that is handicapped, there might be a struggle. Specially if you’re in a wheelchair.

8/10

Excellent

21 Jun 2025

Samantha

Clean rooms and comfortable beds.

Leisure Family_with_children

4/10

Poor

21 Jun 2025

Joe

Probably one of the worst hotels I’ve ever stayed in. While the service was great, the location left much to be desired. The room was damp, the carpet was actually wet. The bed (very very uncomfortable) was also wet. When I asked the staff, they stated this was a normal occurrence in the summer and offered to let us use a dehumidifier. It didn’t help. The entire facility had an unpleasant odor. Hard to pin it down…cooked food, body odor, wet carpet..I really can’t pin it down. I can at least say the location was quiet. But honestly, not worth the money they charged. If you absolutely must stay in Prince Frederick MD, I suggest the Holiday Inn Express. Or go to another city.

Friends_and_family Family

8/10

Excellent

19 Jun 2025

Donna

I spoke to the lady at the front desk, and she knew we had to leave in an emergency. Gave me the number to contact for a 1-night refund. Said it was up to Expedia, or she would have given us a refund. Contact Expedia did not and said it was up to the hotel. Fill like I was Lied to.

10/10

Exceptional

07 Jun 2025

Joeseph

I always stay here when I can

8/10

Excellent

05 Jun 2025

Phil

Good area,
Back entrance doesn’t lock
Door to room doesn’t close automatically

Leisure Self

10/10

Exceptional

02 Jun 2025

Stephanie

I wish there was an elevator or someone to take our luggage to the second floor besides that our stay was great

Leisure Family

4/10

Poor

01 Jun 2025

Olga

It was the only available hotel in the area. No choice

Partner

8/10

Excellent

30 May 2025

Frank

The only negative was the continental breakfast. Probably the most limited breakfast I've ever seen.

2/10

Poor

19 May 2025

Naomi

Front desk was rude tub stained ac unit busted fan in bathroom was super nosey I hated this stay

Leisure Partner

4/10

Poor

18 May 2025

Anthony

Shower was ice cold within 2 minutes. The

10/10

Exceptional

17 May 2025

Jeffrey

Quiet and clean place conveniently located.

Leisure Self

10/10

Exceptional

13 Apr 2025

Daniel

N

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