Name: Secrets Playa Esmeralda Resort & Spa
Address: Camino A Costa Esmeralda, Playa Esmeralda, Miches, 24000, DO

10/10

Exceptional

29 Jul 2026

Rene M

Great resort with amazing staff and a beautiful beach!

10/10

Exceptional

27 Jul 2026

Raul

Above expectetion, great beach and great food

10/10

Exceptional

24 Jul 2026

Elvira

The hotel is beautiful, the staff are very friendly, the food is excellent, the service is excellent as well, and all areas of the hotel are clean and very well maintained. I recommend the hotel 100%.

10/10

Exceptional

20 Jul 2026

Felix

Todo me gustó

Partner

10/10

Exceptional

20 Jul 2026

Indira

Great place for a relaxing vacation. The food was great, the drinks kept coming but no one ever was trashy drunk. Jesus, our Butler was AMAZING he made sure we had everything that we needed or wanted. Definitely, will be going back

Friends

10/10

Exceptional

18 Jul 2026

Belkis

the staff was very nice and professional our housekeeper Magali a very supper nice and professional also Aundy from the barefoot bar to the italian place he serve us quick and very helpful what an extraordinary man. there is some needed night light entertainment and also more golf cars for transportation i was in the preferred building and the walking is brutal after a couple of day. the adult pool entertainment some day was kind of boring. in general a good experience

Partner

10/10

Exceptional

15 Jul 2026

Anderson

The ocean, view, resort, staff, drinks were amazing.

Partner

10/10

Exceptional

14 Jul 2026

jaidy

I loved everything about this resort from the rooms the amenities to even the beach. I’ve been to plenty of resorts in Dominican Republic and the beaches usually aren’t the best. But this one is top notch.

Partner

10/10

Exceptional

14 Jul 2026

Preston

Our stay at Secrets Playa Esmeralda was very memorable for all the right reasons. From the stunning view, to the well designed rooms, to the excellent service, you will not regret choosing to vacation here. All of the food was well made. My partner has a disease similar to celiac. Even with his restricted diet, we ate with ease and carry memories from each meal. Each restaurant has a unique menu, and you'll always leave happy. The staff go out of their way to make sure you have a good time. We recommend asking the front desk to get in touch with Keila if you have any food restrictions or allergies. She was so helpful and put us in good hands with chef Alejandro. They also have 24/7 room service. You never have to worry about what you're going to eat, or if it will be good. The resort uses Amstar as it's transportation service. Make sure to check out their booth at the lobby for all your transportation needs. They will help you plan excursions around the area. We did the jungle buggy excursion and the coral reef snorkeling. At the jungle buggy excursion you will be guided through a cacao farm on 4 wheelers. Make sure to bring a bandana and goggles. You can also buy them both for about $15 from the Amstar salesperson at the hotel. You get to see the country side in a very unique way. The marinarium is where you can go to explore the reefs. It was a very memorable vacation and I recommend the trip to Miches for any couples seeking an intimate experience with beautiful beaches.

Partner

10/10

Exceptional

13 Jul 2026

Jason

The Secrets Playa Esmeralda property was absolutely beautiful. The grounds were gorgeous and well maintained. The rooms were spacious, clean and modern. The pools were inviting with the perfect temperatures. The beach area was perfect, with just the right amount of waves. There’s calmer waters to the right & left of the hotel. We went 3 miles to the left one day, then 3 miles to the right another day. The beaches were pristine. The staff at the hotel are top notch. EVERYONE we encountered was so friendly. The workers who especially stood out were the servers: Leandro, Stephy, Yesika, Luis, Ruben, Erika, Mildred & her partner bartender. They had such warm friendly welcomes for my husband & I each & every time they saw us. The front area, promotion people were great, too. Shout out to Edison, Joel, Eder, & Lexion. (I hope we didn’t forget to mention anyone, those are the few that I I remembered) They all treated us so well at this resort. We would HIGHLY recommend this resort to anyone seeking an adults only all inclusive resort. It was one of the BEST stays we’ve had & we like to travel.

Partner

10/10

Exceptional

10 Jul 2026

Charles F

Room was amazing. Not enough seating in the pools area and not enough open bars. Food and restaurants are always great 👍

Partner

2/10

Poor

08 Jul 2026

Christina

I had high expectations for Secrets Playa Esmeralda given the Secrets brand, but unfortunately this stay was disappointing from the moment we arrived.

Our room was not ready by the published check-in time, and rather than receiving proactive communication or an apology, we felt repeatedly pushed aside. This was a frustrating way to begin what was supposed to be a relaxing vacation.

The service throughout the resort often felt transactional instead of hospitable. Within minutes of arriving, we were approached to book spa services before we had even settled in, making us feel like a sales opportunity rather than valued guests. During one meal, a server attempted to remove my plate before I had finished eating, which was both surprising and discourteous.

While many staff members worked hard, the overall management of the guest experience seemed disorganized. There was little sense of urgency when problems arose, and interactions frequently felt focused on commissions and tips rather than genuine hospitality.

The resort itself is beautiful, with gorgeous grounds, a lovely beach, and well-maintained facilities. Unfortunately, beautiful surroundings cannot make up for poor service and inconsistent guest care.

I chose Secrets because of Hyatt’s reputation for exceptional service, but this experience fell well below that standard. I hope management takes this feedback seriously and focuses on training, guest communication, and creating a culture where hospitality comes before sa

Friends

10/10

Exceptional

06 Jul 2026

francisco

IT WAS NICE

Friends

8/10

Excellent

22 Jun 2026

derrick

The staff is amazingly polite and helpful fromthe time you exit the vehicle your family. Wonderful place for relaxing, but if your looking for partying excitement this isn't it. The food was good ,but the buffet needs more meat options other than pork. We still a blast and the swim out suite was amazing.

Partner

10/10

Exceptional

15 Jun 2026

Stella

I can’t say enough great things about this resort and the staff. From checking in with Victor, getting helped to our room by Felipe, our maid service by Melanie, entertainment by Frank at the pool, and even sales from Jay (Jennifer)—they all helped make the stay unforgettable and enjoyable through and through. The beach was pristine, the spa was spectacular, and for an all-inclusive, the food was surprisingly great!!

The hotel supported refugee Haitians and locals to create an authentic experience and I’m so thankful for the folks that made my stay a dream vacation.

Partner

8/10

Excellent

14 Jun 2026

Matthew

Everything was great but I suggest adding real agave to the bar for making drinks. The artificial sweetener tastes like poison in those drinks. People pay too much money to come to these resorts and the drinks don’t have real sugar in them! Y'all can’t be that cheap.

Partner

10/10

Exceptional

05 Jun 2026

Michelle Angela

Beautiful property, all the amenities you could need. Staff is friendly and welcoming.

8/10

Excellent

01 Jun 2026

Manuel

Very good service, just a few things.
1. We stayed st the adults side and beign more expensive we all shared the restaurants. So reservations was a must due to many people from both hotels.
2. In DR hotels with natural juices, here all were not.

Our butler service was awesome, Jose was excellent

Partner

8/10

Excellent

01 Jun 2026

Olga L

The staff was exceptionally pleasant. Everyone was helpful, friendly and polite. Stephy at The Market Cafe was a sweetheart! She escorted us every morning arm in arm to our seats. Yeimi at Concierge was very helpful. He made sure everything was taken care of from room service to airport transport. The entertainment team was so much fun! Mini Baby, Pucca, the DJ kept us entertained even on a rainy day! Luis at The Hibachi put on a fantastic show and meal! The bar tenders, Erica, Ariana and other servers were all exceptional! Carmen kept our room in mint condition.

Friends

10/10

Exceptional

01 Jun 2026

Glenys

Fabulosa experiencia. El Secrets te hace sentir en un lugar premium y lleno de detalles. Destaco el buen servicio, la amabilidad y como tod el tiempo están solícitos a resolver cualquier necesidad! Destaco el excelente trato de Gerarby
Yohairy
Los del bar del premium access

Partner

10/10

Exceptional

26 May 2026

Michelle Angela

The room was very spacious and well maintained. Amazing views of the property and beach. Staff was very friendly, courteous and helpful. Bar was ever flowing and stocked.

Partner

10/10

Exceptional

25 May 2026

Kirsis

Butler was amazing 👏10/10
Accommodation were 10/10
Shows were 10/10
Dining was 10/10
Bars and Coffee Cafe 10/10

Partner

10/10

Exceptional

24 May 2026

Heidi

The spa was the best experience for me. Eliseth gave the best massages. I went to her 5 of the 7 days that I was there!

Self

10/10

Exceptional

24 May 2026

Albert

Great group of people, resort was very well cared for and immaculate.

Partner

10/10

Exceptional

23 May 2026

Yenny

The experience was excellent, we enjoyed everything, food was 10/10, staff very kind everywhere. Our butler Ivan was the best. Thank you for everything. We’ll be back soon!

Partner

8/10

Excellent

17 May 2026

Elijah

The place was beautiful and very nice. Room was very comfortable and staff was friendly. The beach was always safe to swim, unlike some of the resorts we stayed at, no seaweed. Only two things we didn’t like about the trip was the pools close at 6 pm.

Secondly, was they allow solicitors (i call them scammers) to sell cheap jewelry in front of the restaurants. They harassed us and was basically grabbing us to come to their booth and there were half a dozen of them, every 10 feet was another person standing in your way. We were late for our reservation because they wouldn’t leave us alone, one even stood in front of the restaurant door to stop us. You have to be very rude to them to get them to stop. Very disappointed they let these people on the resort and harass their customers. I come to these resorts to get away for a couple days from my job full of salesman, I dont want to see them on my vacation.

Family

10/10

Exceptional

15 May 2026

Angela

Everyone that works there was amazing..Brenda and Simon were top notch.

Friends

6/10

Pleasant

05 May 2026

Kemuel

The food was below average. Needs a lot of improvements.

Partner

10/10

Exceptional

24 Apr 2026

Leurim

The property was beautiful. The staff was excellent every single one of them was amazing, helpful, and always smiling.

Partner

10/10

Exceptional

24 Apr 2026

jorge Carriazo

clean

Partner

10/10

Exceptional

21 Apr 2026

Morgan

Bar, spa and staff were professional and cery friendly

10/10

Exceptional

17 Apr 2026

Marie Josee

Still need some improvement in the service but globally extremely good. The entertainment team was very good. Thanks to Mr.Brown and Mr.Candy! If you like swimming in the ocean, the hotel is directly in front of agitated water. We had a few days with no swimming allowed. But you can walk outside the complex limit to get into calmer and crystalline water.

Partner

8/10

Excellent

14 Apr 2026

Wiliam Scott

Beach is the best part about the place .. it’s excellent !! Property itself was nice .. food was good. Beach makes it worth it !!

4/10

Poor

13 Apr 2026

Robert

Resort could not find our reservation so not a good start. The drove us to the preferred club and could not find it either. Had us complete check in paperwork and then took us back to where it all started. Food was ok, we were expecting better compared to other secrets we stayed. Staff made a reservation for us to a restaurant that was closed for that night. Not sure we will go back to this Secrets and might be time to try something different.

Family

10/10

Exceptional

10 Apr 2026

Joan

Third time to DR, first time at this resort.
Can’t beat the location, the beach is stunning!
The resort was beautiful. Excellent service, great food.
Only complaint is none of the hot tubs were hot, rather they were pool temperature or luke warm.
I would love to return to this place. I hope the hot tubs are hot next time :-)

Friends

10/10

Exceptional

07 Apr 2026

Mandy

The food at the restaurants was very good! The piano bar was so fun every night and really enjoyed the saxophone player. Beach was beautiful. Rooms were great!

10/10

Exceptional

06 Apr 2026

Morgan

The massage at the spa was excellent. The staff was exceptional -- attentive and friendly. Beautiful grounds!

Partner

10/10

Exceptional

05 Apr 2026

DIOGENES Domiciano

Hreat

10/10

Exceptional

04 Apr 2026

Chris

Amazing beach and facilities. Food was excellent along with the service!

Business Partner

10/10

Exceptional

01 Apr 2026

Sylvester

This property is amazing with a simple layout for ease of movement around. The spa services I received were top notch. I recommend visiting the spa to everyone when there. The on-property entertainment team are the best in class as they ensured a fun time all day everyday. And last but not least stop by the preferred club pool bar and see Maximus for a delicious cocktail. Tell him I sent you.

Partner

4/10

Poor

18 Mar 2026

Baruch

They have a long way to go when it comes to food and restaurants. Many people got a stomach virus and ended up with IV in the medical facility of the hotel. Bring medications with you if you travel to DR.

Partner

10/10

Exceptional

17 Mar 2026

Gladys

Super good

8/10

Excellent

15 Mar 2026

Dennis

Just left after 10 days. Rooms great (we had Secrets Preferred), beach spectacular, nice pools and pool bars. But restaurants only so, so. We tried 6 restaurants to try and get a good steak. Not one good one. Tough meat and always overcooked, sorry to say. Lambchops at Bordeaux were excellent and good seafood at Tierra. Otherwise pretty mediocre food at the a la carte restaurants. We live in Chicago, with world class restaurants, but are not food snobs and do not expect great food at AIs. But these restaurants were just disappointing, at least to us. Actually we liked the buffets best -- you could see what you were getting before deciding what to put on your plate. We have been to a lot of all inclusives over the years and the food here was just a C.

Partner

10/10

Exceptional

09 Mar 2026

Dorothy

My stay was very nice. The resort is nice. The staff was extremely welcoming and attentive. The view from our balcony was perfect. The selection of restaurants was also very nice.

Family

6/10

Pleasant

28 Feb 2026

Bill

Nice resort most of the staff were great but the culinary program desperately needs help

Partner

10/10

Exceptional

23 Feb 2026

Christopher

Great

10/10

Exceptional

23 Feb 2026

Cyndi

Room was clean and beautiful. Pool was clean and nice. Whole resorts was beautiful

Partner

6/10

Pleasant

22 Feb 2026

Robert

Facility is fine. Beach is gorgeous. Food was ok. Menu and what you get are often not the same. Surf rough. Can’t snorkel. Pool table was awful. Someone should level it. I did not appreciate a pressure sales pitch when checking in after a long day of travel.

Partner

6/10

Pleasant

21 Feb 2026

James

Room was clean. Housekeeping was on point. We felt the staff were willing to do whatever we liked if we could get them to understand us. Basic english classes for the staff would help alot. Food/drink orders were messed up alot because of this.
Resort was beautiful and the beach area was nice. Long ride from PUJ

Friends

10/10

Exceptional

18 Feb 2026

Michelle

Accommodations were excellent. Clean room, attentive staff, activities available, and great restaurant options. Pools were on the cold side and weather was not great. Bernice at the Preferred Club Bar was amazing. Always interested in our needs and helped make our trip great. Preferred pool, drinks, and food was worth booking.

Partner

8/10

Excellent

31 Jan 2026

Trudy

The staff was very friendly. The beach views were amazing. The resort was beautiful. There were activities day and night. Many restaurants from which to choose, however the food was just average.

4/10

Poor

29 Jan 2026

Olivier

Food was not good

8/10

Excellent

29 Jan 2026

Todd

Very clean room
Food 8.5/10
Some of the staff were amazing and some seemed depressed/bothered
Music by the pool DJ always sounded like spring break. It would have been ok but not every day for 7 days. We will most likely not return or next time pay more and stay in the preferred section.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Rosalind

Everything was perfect!!!

Friends_and_family Friends

8/10

Excellent

21 Jan 2026

Perla Maxiel

Room was cleaned every day, staff very friendly and accommodating. Resort is beautiful as well as the beach it sits on. Looking forward to see it grow.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Lisa

The food was great and we felt very safe

Leisure Partner

10/10

Exceptional

26 Dec 2025

Travon

The property was amazing. Modern establishment, service was great. A bit far from the airport and excursions but overall great experience. Cleanliness 10/10, friendly staff. Preferred is highly recommended

Leisure Partner

6/10

Pleasant

21 Dec 2025

Erin

Started out over an hour late for check-in. Two days in a row housekeeping came in and took the tips we left and did nothing, didn’t even exchange our towels. We had to ask for housekeeping on the 3rd day. Still didn’t give us wash cloths. Didn’t restock our mini fridge unless we asked. The bathrooms have no privacy, hope there are no secrets in your relationship but there are a few still in mine. They let very pushy vendors in that accosted you on the way to dinner 2 of the nights we were there. Very aggressive. We were there with a large group for a wedding and we had to give all of our group info to the report for them to never acknowledge it. It was a very mediocre experience at best. I would try a different chain and try DR again but this being a Hyatt resort had my expectations higher than they were able to deliver unfortunately.

Leisure Family

4/10

Poor

20 Dec 2025

Grace

Beautiful location with extremely friendly and accommodating staff. Many issues: lots of doors in the pool area don't close or lock properly, ordered room service that didn't arrive twice, housekeeping staff did not acknowledge the \"no doorbell/do not disturb\" lights (or use the doorbell at all). The buffet breakfast and lunch were good but the restaurants were hit or miss. The app did not correctly reflect which restaurants were open. The resort is definitely still getting its footing.

Leisure Family

6/10

Pleasant

16 Dec 2025

Narinder

All great apart from restaurants which is slow

Partner

4/10

Poor

29 Nov 2025

Lyumobir Mirchyevich

We enjoyed the ocean. I’ve had room problems. Willing leaking from above bathroom and 3 of our 10 days stay were in bad conditions. Food not as expected. The only place you can eat as soon as you go was the buffet. At restaurant we had 2 hours waiting and received food already cold. Best place to eat was at restaurants at preferred club location for both Secrets and Dreams resorts.
Stuff has no experience but some of them are really trying hard. Really onest , the resorts ( secrets and dreams- at Playa Esmeralda) don’t deserve the price we’ve paid.

Leisure Friends

10/10

Exceptional

15 Nov 2025

leo

The whole experience was great , clean , luxurious, food was ok, but everything else made that go away

Leisure Partner

10/10

Exceptional

11 Nov 2025

Angelo J

Yes it was spectacular view and recommend for future visit.

Leisure Family

2/10

Poor

26 Oct 2025

Jessica

We Went and had to leave with bed bugs all over our room t was terrible worst expuetence of our life

10/10

Exceptional

19 Oct 2025

crystal

Staff waa very good room was ready and nice when we got there pool was awesome

Leisure Self

10/10

Exceptional

19 Oct 2025

STANLEY

The beach is incredible, one of the nicest in the Dominican Republic. The pools, rooms, food, drinks and coffee house were very good. Our butler also was a gem and answered all our questions, made dinning reservations and even walked us to different areas of the resort. My wife and i enjoyed our stay very much.

Leisure

10/10

Exceptional

18 Oct 2025

henry

Place was amazing!

Leisure Family

8/10

Excellent

17 Oct 2025

soyun

It is brand new resort and a bit far from the airport.
(about 1 1/2 hrs. from PUJ)
Not so crowded yet, so staffs recognize most of guest which was very convenient and made services are pleasant all the time during my stay.
Foods are good, drink selections are good. All staffs are very friendly and nice.

Leisure Friends

10/10

Exceptional

14 Oct 2025

Ho Sum

Nice pool and beach
clean room
food need improvement

Leisure Partner

10/10

Exceptional

09 Oct 2025

LAFONDA

Martiee

10/10

Exceptional

08 Oct 2025

Tywanda

The ocean was beautiful

Leisure Family

10/10

Exceptional

02 Oct 2025

nicole

Best drinks! Best quality! Best beach 1000% worth the drive from the PUJ airport

Leisure

10/10

Exceptional

25 Sep 2025

david b

I enjoyed my stay wonderful vacation

8/10

Excellent

24 Sep 2025

Isnely

The beach is beautiful the staff is very nice this more for relaxing

Business_and_leisure Partner

8/10

Excellent

20 Sep 2025

Richard Andrew

Unbelievable beach with NO seaweed and relatively calm waters. Sand was gorgeous and plentiful beach area. Tons of chairs and Cabanas. Pool area was sleek. Dinning was amazing with great options and fantastic food. Only thing that was a disappointment was the maid service. They didn't leave the room in a disaster or anything like that just that they would forget to fill out the mini bar little things like that so other than that really really good experience

Leisure