Name: Dreams Playa Esmeralda Resort & Spa
Address: Camino A Costa Esmeralda, Playa Esmeralda, Miches, 24000, DO

Dreams Playa Esmeralda Resort & Spa

Punta Cana · Dominican Republic

Camino A Costa Esmeralda, Playa EsmeraldaView location

50 reviews shown

10/10

Exceptional

18 Jul 2026

Mohamed Azmi

Clean rooms , immaculate property

Family_with_children

10/10

Exceptional

28 Jun 2026

maria I

Un hotel super acondicionado una playa espertacular 14 restaurant y un service 👌

Friends

10/10

Exceptional

27 Jun 2026

Lisandra

Dreams playa Esmeralda es in hotel espectacular, la atención como siempre la mejor !! Los dominicanos tienen esa magia para hacerte sentir espectacularmente bien, lo recomendaría 100%.

Family_with_children

10/10

Exceptional

27 Jun 2026

Rolando

El hotel espectacular en todos los sentidos y la playa una maravilla sin sargazo 10/10

Family_with_children

10/10

Exceptional

14 Jun 2026

Evel

Customer service was the highlight of my experience. They are very lovely and kind, always ready to help with a genuine smile. It doesn’t feel like they’re being nice just because it’s their job kindness truly comes naturally to them.

Family_with_children

10/10

Exceptional

11 Jun 2026

Aldey

Excellent resort, great staff, good food, clean rooms and beautiful beach. We really enjoyed our stay.

Family_with_children

10/10

Exceptional

10 Jun 2026

Sylkia

Excelente experiencia de principio a fin. Las instalaciones son hermosas y muy bien cuidadas, pero lo que realmente hizo la diferencia fue el increíble staff. Cada empleado nos recibió con una sonrisa y una actitud genuina de servicio. Siempre estuvieron atentos, amables y dispuestos a ayudar en todo momento, haciéndonos sentir bienvenidos y especiales durante toda nuestra estadía.

Se nota el compromiso y la dedicación de cada miembro del equipo para que los huéspedes tengan una experiencia inolvidable. Sin duda, el servicio al cliente fue excepcional y es una de las principales razones por las que volveríamos.

Family

8/10

Excellent

10 Jun 2026

Nicholas

Lily in kids club was GREAT! We also had an exceptional butler with Wandy ❤️. Would love to have experienced all the restaurants but there were days where some were closed. In other hotels, there are tip cards with qr codes for staff members to keep on them so people can electronically tip employees. They should adopt that!

Family_with_children

10/10

Exceptional

08 Jun 2026

Jorge

Excelente hotel .Un personal de primera.

Partner

10/10

Exceptional

05 Jun 2026

Wester

Goodd

Partner

10/10

Exceptional

04 Jun 2026

Adam

Staff was incredible. Everyone was so friendly and generous. Hector the pool grill waiter was amazing, deserves a raise!

Partner

10/10

Exceptional

30 May 2026

Beatriz

Everything was amazing. The staff were unbelievable helpful and the service was out of this world. They treat you like family. Great place to go any time of the year, by yourself or with your family. We had the best experience

Family_with_children

10/10

Exceptional

28 May 2026

Ysabel

Excellent. All my requests were answered with Yes! All the time! Staff was amazing! Buffet food was very good and the chef Gisselle came to say hello and to check we were happy. Dinner restaurants very good too. Animation department team members were very fun and friendly. Shout out to Pitufina! I will be back!

Family

2/10

Poor

24 May 2026

Daniela

Sin embargo, no todas las experiencias fueron positivas. Uno de los puntos más decepcionantes fue el restaurante de carnes Caraway. Aunque es uno de los restaurantes con mayor demanda dentro del hotel, la experiencia fue frustrante porque no se pudo disfrutar. Se intentó comer allí en dos ocasiones y ambas terminaron mal antes de poder entrar. La primera vez, la atención en la recepción del restaurante fue percibida como arrogante y poco profesional. La segunda vez, aun teniendo reservación, tampoco fue posible acceder. Esto dejó la impresión de que existe un problema en el manejo de reservaciones y en la organización del acceso a este restaurante. Para un huésped que paga una experiencia todo incluido, especialmente en una categoría premium, resulta decepcionante no poder disfrutar de todas las amenidades prometidas.

El punto más negativo de la estancia fue el servicio de mayordomo incluido en la experiencia Preferred. La familia escogió esta categoría no solo por la habitación, sino también por la promesa de un servicio más personalizado, exclusivo y cómodo. En teoría, el mayordomo debería ayudar con reservaciones, orientar dentro del hotel, responder dudas, facilitar procesos, atender preferencias y hacer que la estadía sea más fluida. Sin embargo, en este caso, la experiencia estuvo muy lejos de lo esperado.

La mayordomo asignada fue la señora Wendy, y el servicio recibido resultó profundamente decepcionante. Durante la estancia casi no hubo interacción física con ella.

Partner

2/10

Poor

20 May 2026

karol stephany

5 veces cambiando de habitación 😵‍💫🏨”

8/10

Excellent

11 May 2026

Miozoti

Beautiful hotel, very clean rooms, friendly staff, and great pools. The property is also very kid-friendly.

One important thing to know is that the beach directly in front of the hotel can be dangerous because of the strong waves and currents. However, we discovered a little paradise on the left side, near the end of the Secrets hotel, where the sea becomes calm thanks to the coral reef barrier. The water there is much more peaceful and enjoyable for swimming.

Friends

10/10

Exceptional

06 May 2026

alex

For me tha best all inclusive resort ive been in my life, friendly and helpfull staff, restaurants delicious, beach, pool, gym , amazing

10/10

Exceptional

06 May 2026

Yanet

Good

Family

10/10

Exceptional

28 Apr 2026

Nicholas

This resort was amazing. It’s a bit of a drive from PUJ but well worth is. We rented a car and drove ourselves. It was a very easy drive and I highly recommend doing it that way. Much nicer than being packed into a shuttle bus with a ton of people IMO. The restaurants at the resort were very good. Room service came 2x per day, all the staff was super friendly and helpful. Most of them spoke English pretty well too so it was easy for us to get and find what we needed. 10/10 will be going back

Partner

10/10

Exceptional

16 Apr 2026

tiffany

We had a great stay at Dreams overall, and the service really stood out. The staff as a whole was warm, attentive, and welcoming throughout our trip. Theo, Adrianna, and Francis especially went above and beyond to meet our needs and were consistently kind and helpful. There were also several other team members who made a positive impact, even if we didn’t catch all of their names.

The entertainment staff was wonderful as well—always pleasant, smiling, engaging, and creating a fun atmosphere for guests.

The food could have been better, with more variety and options available, but overall we had a very enjoyable stay and truly appreciated the excellent service from the team.

Family_with_children

10/10

Exceptional

13 Apr 2026

Zhana

Clean room, staff was friendly,
Needs more adult amenities

Family_with_children

6/10

Pleasant

31 Mar 2026

Jay

Room was not clean on arrival just bedding was changed still had old room service dishes inside. For being a fairly new property it was in very poor shape. Railings broken, lights broken, and paint peeling in general areas. This is the 5th dreams location I’ve been to and the only one I would never recommend. Was not very busy while we were there and service was still just ok not good or fast. Buffet very small and not a lot of variety. Pool was good and clean and beach was very nice, lots of waves but still spots you can swim easily

Family

10/10

Exceptional

28 Mar 2026

Leonardo

Experiencia perfecta!! Hermoso lugar, bella playa, gente amable y espíritu caribeño!! Habitaciones espectaculares, limpias y amplias

Family

8/10

Excellent

22 Mar 2026

Erika

The property, beach, and kids club were amazing. Be careful booking on expedia. We booked a preferred ocean front swim out with two double beds. Apparently this room doesn't exist. When we got there we were put in a room with a King size bed and a pull out couch. We made it work but that is not what we booked. The room was also the farthest room away from the preferred club. Again we made this work but was not what was booked. This isnt the first time somwthing like this has happened to us using expedia. Also be prepared to tip the staff, especially the bar tender. Basically if you didnt have money in your hand he would not serve you. Food and service not the greatest and actually fell slightly below my already low expectations.

Family_with_children

8/10

Excellent

22 Mar 2026

Delmer

Beautiful property. Staff needs some work

Family_with_children

8/10

Excellent

09 Mar 2026

RONALD

The setting was beautiful, but the food was disappointing. We had electrical issues in our room that took several attempts to fix.

Family

10/10

Exceptional

04 Mar 2026

Chante

Everything was perfect! We stayed for 3 days, it was perfect for a quick getaway. Keep in mind it’s about 90 minutes away from the airport so be sure to book transportation services, the resort itself does not provide it but Amstar is on the property. You have access to Secrets as well so overall everything was amazing.

Partner

10/10

Exceptional

03 Mar 2026

Melissa

The room was perfectly clean and the service was amazing.

Partner

8/10

Excellent

23 Feb 2026

Jonathan

Room was amazing shout to Jheison at the front desk
Leonel in the sports area.Food was amazing great service

Self

6/10

Pleasant

23 Feb 2026

karen

The hotel facilities were very nice, the beach and pool were awesome. The staff was always friendly.

The service was slow, often saying they would do something and then never doing the task (like bringing in a roller bed when they ran out of rooms that fit 3 people). The room smelled like smoke and we were told they would \"spray the room\" which wasn't helpful but also never happened. The lifeguards at the water slides were very hands off, even when a first aid issue came up under their watch. When asked for ice for the first aid issue, it never arrived.

The food wasn't good.

Family_with_children

10/10

Exceptional

16 Feb 2026

Shannon

Staff was amazing and attentive. The entire resort was clean and felt very safe. It was my first time traveling outside of the United States and I would definitely return!

Leisure Family

8/10

Excellent

16 Feb 2026

Aleyda

Yes

Leisure Family

6/10

Pleasant

26 Jan 2026

ANULFO JOSE

First Room didn’t work AC. Smell to Humidity. Second were OK (cute) but small. Need more personnel in every area (Reception, Bars etc). Food need more improvements compared to others same or close area and similar prices.

10/10

Exceptional

16 Jan 2026

yasniel hernandez

yes

Leisure Family

10/10

Exceptional

12 Jan 2026

Brian

The resort was clean and the food was great! We had a wonderful time and would recommend this place to anyone.

Leisure Family

6/10

Pleasant

10 Jan 2026

Lisandra

Yes, but cleaning lady said sheets weren’t going to be changed because there were a lot of other stuff in line in the laundry room.

Friends_and_family Family

4/10

Poor

06 Jan 2026

Jonathan

We have stayed at many all-inclusive and resorts - we're seasoned travelers. This place has OK accommodations ( not great) and OK food (also not great). But the service is just terrible. Waiting 30 minutes to get a drink frequently, or waiters that just done wait on you nor bring the food until you demand service. But we also had 3 infants and were assured they would have cribs for them There were no cribs the whole time - they just lied. There's just too many other nice places to stay way closer to the airport. I would never return here

Family_with_children

10/10

Exceptional

23 Dec 2025

Maksym

Excellent!!!

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Antonio

Family oriented, friendly staff.

Leisure

4/10

Poor

18 Dec 2025

Susan

Went with group. Frequrnt times service poor or non existent. We overlooked this many times during our 2 nighy stay but waking up to a stream of water coming from the bathroom ceiling at 6am on our final day was the last straw. Took 4 hours to resolve with maintenance and then spent the remainder of the afternoon being degraded by multiple supervisory staff because none of our very reasonable requests for compensation were honored. Horrible customer service. Wont be back.

Leisure Friends

6/10

Pleasant

24 Nov 2025

Lukasz

10/10

Exceptional

24 Nov 2025

Margarita

Spotless brains clean rooms
The staff is the best

Leisure Family

10/10

Exceptional

23 Nov 2025

Yeysi

Hotel is brand new . Food and staff were great . The one thing that I didn’t like was the beach . The wave of the beach is too strong . If you go to this hotel just keep in mind that you will just in the pool no beach

Leisure Family_with_children

4/10

Poor

13 Nov 2025

Ian

The resort is brand new and they don’t seem ready. The staff is clueless of what’s where, restaurant hours, and general directions. Like they have no experience or general knowledge outside of their responsibility. Made me wonder if they’ve even walked the grounds or seen a map. The food display was great but was way off. All the hot food was cold (unless it was grilled items), the cold food was at room temperature (ice cream and desserts), the mangu (smashed plantains, common dish in DR) was dried up as was the fried cheese. The airconditioning was on freeze mode which probably affected the food but also bars and general areas. People were in blankets and bundled together for body warmth and the staff even complained about it in the shopping areas. The servers brought out the wrong food at each meal and took forever to take orders. The shuttle drivers were great, poolside grills and pizza makers were great, overall staff very friendly, and the place looked great as long as you dint look closely or touched anything because it all looked like it was poor engineering and loosely held together. Not to mention it’s about 1.5 hours away from the airports.
I went 10/2025, I’d say give it a year to work out the kinks before considering this place as it is beautiful and has lots of potential with proper management.

Leisure Friends

10/10

Exceptional

20 Sep 2025

thomas

The resort was beautiful the staff was amazing would like to mention that Nilvio was a awesome host and that Adrian and Cassandra at the pool bar are two of the best bartenders ive ever met as well as wonderful people,the only disappointment was that the resort had advertised 11 restaurants did not mention that only 2 or 3 were open each evening not all 11 daily kind of false advertising..but overall love this resort. Tom Passmore

Business_and_leisure Family

2/10

Poor

12 Aug 2025

William

Don’t go there

6/10

Pleasant

07 Aug 2025

BRIAN

It has potential but still a lot of unfinished rooms, facilities, and final touches. The restaurants are under staffed, the food is decent but takes forever to get. If you happen to stop by your room for an afternoon nap all you can hear is banging from the rooms being finished above. Not the experience I was expecting!!

Leisure Family

10/10

Exceptional

04 Aug 2025

Jeremiah Anthony

Great property, would definitely come back!

Leisure Family_with_children

10/10

Exceptional

02 Jul 2025

MOHAMED

Goof is great. Room are excellent. Pool is ok, can be better. Lazy river is great. Beach is totally covered withdrawal beach, one cannot swim at all, I understand it is out of the resort control

6/10

Pleasant

01 Jul 2025

David

The hotel has potential, but there were several letdowns during our stay. For starters, the buffet wasn’t open every night for dinner, and when it was, the food variety was quite limited. There was no ice cream offered — not even basic flavors like vanilla, chocolate, or strawberry, which is something I think should be a must, especially for families with kids.

The rooms were comfortable and clean — no complaints there. However, the drinks were disappointing. I tried a few different mixes, and unfortunately, none were good enough to enjoy, so I ended up skipping most of the cocktails.

The overall vibe of the hotel is very quiet and relaxing, which could be a plus for those looking to completely unwind. But if you’re into ambiance, music, or more lively energy, you might get bored here. Entertainment was minimal, and the sports bar wasn’t even open every day.

Out of all the dining options, the steakhouse was the best, though I’d rate it as just “ok” — not amazing, but decent.

In summary, it’s a calm place to disconnect, but I wouldn’t return unless they improved the food, drinks, and entertainment options.

Leisure Family_with_children