Christopher
The good - very unique and quaint location, and convenient (right off main road, ski rental and local minimart across the road and 5 min walk to the gondola). Historic building with lots of interesting local ski history. Rooms are renovated with a nice chic style and were clean. Sauna was a highlight.
The not so good - for the price expect much much better service. Check-in was unhelpful and uninspiring at best. Zero property information provided upon check-in, and questions were answered with short unhelpful comments. I filled out the electronic check-in form as requested by email before arriving and selected to pay for garage parking, but was asked to park myself in the open air parking area (resulting in having to dig out the car from 3 ft of snow later in the trip). Was also made aware that we did not have half board (dinner included) during check-in, and then spent the next few minutes trying to make dinner reservations last minute (not much was available expect the local pizza place), only to eventually find proof that we had paid for half board and have the receptionist finally agree that we did have half board included. Worst part of the trip was when the local authorities shut down all road access in and out of Stuben with one hour notice. Hotel found out the roads were being closed and did not attempt to contact us, resulting in us missing our international flight the next day. When approached about what happened the hotel staff was completely unapologetic.
The not so good - for the price expect much much better service. Check-in was unhelpful and uninspiring at best. Zero property information provided upon check-in, and questions were answered with short unhelpful comments. I filled out the electronic check-in form as requested by email before arriving and selected to pay for garage parking, but was asked to park myself in the open air parking area (resulting in having to dig out the car from 3 ft of snow later in the trip). Was also made aware that we did not have half board (dinner included) during check-in, and then spent the next few minutes trying to make dinner reservations last minute (not much was available expect the local pizza place), only to eventually find proof that we had paid for half board and have the receptionist finally agree that we did have half board included. Worst part of the trip was when the local authorities shut down all road access in and out of Stuben with one hour notice. Hotel found out the roads were being closed and did not attempt to contact us, resulting in us missing our international flight the next day. When approached about what happened the hotel staff was completely unapologetic.
