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Hotel Crystal Mountain

Bielsko Biala · Poland

43 460 Wisla Ul Bukowa 19aView location

8.0/10Excellent14 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.0/109.0
Condition9.0/109.0
Amenities9.4/109.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Crystal Mountain

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 indoor swimming pools, a waterslide, and a sauna. Additional features at this hotel include complimentary wireless internet access, ski storage, and wedding services.

Satisfy your appetite at one of the hotel's 2 restaurants. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Self parking (subject to charges) is available onsite. Make yourself at home in one of the 491 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Digital television is provided for your entertainment. Private bathrooms with showers feature hair dryers and slippers. Distances are displayed to the nearest 0.

1 mile and kilometer.

Read more about this hotelShow less

Located in Wisla, Hotel Crystal Mountain is in the mountains, within a 5-minute drive of Andrzej Podzorski Beskid Museum and Wisle Market Square. This family-friendly hotel is 1.6 mi (2.5 km) from Amphitheater Stanislaw Hadyna and 1.6 mi (2.6 km) from Skolnity Lift.

Make yourself at home in one of the 491 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Digital television is provided for your entertainment. Private bathrooms with showers feature hair dryers and slippers. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Self parking (subject to charges) is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 25 Pet max weight (per pet) in lb is 55 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: PLN 3.00 per person, per night

    We have included all charges provided to us by the property.

  • You need to know
    • The seasonal pool will be open from June to September.
    • Pool access available from 9:00 AM to 9:00 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Children may not be eligible for complimentary breakfast.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Covered self parking fee: PLN 70 per night
    • Pet fee: PLN 100 per pet, per night
    • Service animals are exempt from fees
    • Crib (infant bed) fee: PLN 50.0 per night
    • Rollaway bed fee: PLN 250.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Polish

Nearby attractions

Wisle Market Square 2.3 km / 1.4 mi
Andrzej Podzorski Beskid Museum 2.3 km / 1.4 mi
Amphitheater Stanislaw Hadyna 2.4 km / 1.5 mi
Wisla Ski Resort 2.5 km / 1.5 mi
Skolnity Lift 2.7 km / 1.7 mi
Sports Trophy Gallery of Adam Malysz 3.4 km / 2.1 mi
Museum of Magic Realism Ochorowiczowka 4 km / 2.5 mi
Kolej linowa na Czantorię 4.5 km / 2.8 mi
Nowa Ski Osada 5.7 km / 3.5 mi
Soszów Mały 7 km / 4.4 mi
Adam Malysza Ski Jumping Venue Wisla-Malinka 7.7 km / 4.8 mi
Playground at the Amphitheatre 8.9 km / 5.5 mi
Cienkow Ski Lift 9 km / 5.6 mi
Roman Catholic Church of St. Clement 9.2 km / 5.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 491
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Multilingual staff
  • Bellboy service
  • Lift access
Show 12 more facilities & services
  • Terrace
  • Banquet hall
  • Meeting room
  • Children’s swimming area
  • Outdoor Rooftop Swimming Pool
  • Sauna
  • Steam bath
  • Spa treatments
  • Breakfast
  • Breakfast buffet
  • Minimum check-in age: 18
  • Ski pass
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE CLASSIC WITH BALCONYDOUBLE • CLASSIC WITH BALCONYDBL.AS-BL

    Photos are not available for this room type.

    Hotel Crystal Mountain

    DOUBLE CLASSIC WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR MOUNTAIN VIEWTWIN • SUPERIOR MOUNTAIN VIEWTWN.SU-VN

    Photos are not available for this room type.

    Hotel Crystal Mountain

    TWIN SUPERIOR MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Crystal Mountain

8.0
Excellent
14 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.0 /10
Condition
9.0 /10
Amenities
9.4 /10
5 reviews shown
8/10
Excellent
30 Oct 2025
Wojciech

Na plus:

- Baseny.
- Restauracja à la carte (polecam dziczyznę!).
- Piękne widoki.
- Obsługa, która się bardzo stara; jednak procedury i praktyki wychodzą „od góry”. Robią na tyle dobrze, na ile zostali przeszkoleni. Bardzo miła obsługa.

Minusy:

- Ciężkie drzwi do pokoju — niebezpieczne dla małych dzieci.
- W bawialni KIDS CLUB sprzątane jest raz dziennie. Dodatkowo wieczorem temperatura powietrza i zapach były… brak miłych słów, żeby to opisać…
- Room service działa do północy, co oznacza, że od północy do rana nic nie zjemy w hotelu.
- Rano kawy można się napić w lobby barze — oczywiście, jeśli będzie ktoś z obsługi. Jeśli nie, polecam poprosić na recepcji, żeby kogoś podesłali.
- Pokoje (w moim przypadku typ Superior) mają dobrze wygłuszoną sypialnię, ale bardzo źle — pokój „główny”; jeśli ktoś zamierza tam spać, musi się liczyć z tym, że usłyszy wszystkie hałasy z korytarza, a na pewno poczuje każde trzaśnięcie potężnych drzwi z innych pokoi.
- Windy są powolne i jest ich zdecydowanie za mało; przy większym obłożeniu hotelu pozostają schody.
- W pomieszczeniu ARCADE większość urządzeń była nieprzyjemnie zabrudzona (zakładam, że czyszczone są tak często jak bawialnia — lub nigdy).
- Na basenie kilkukrotnie zwracano obsłudze uwagę, że „odpadają małe kafelki” i powstają ostre krawędzie. Nie zostało to ani naprawione, ani odpowiednio zabezpieczone.
- W KIDS CLUB jedne drzwi pozwalają wyjść na klatkę schodową, bez możliwości powrotu. Co oznacza, że jak dziecko wyjdzie tam
10/10
Exceptional
30 Jun 2025
Mateusz
The location and the property itself is just great. You won’t be disappointed. We had a Superior Room with Balcony and it truly amazing. Very spacious, clean and modern. The view is breathtaking.
Leisure Family
8/10
Excellent
06 Apr 2025
Jozef

Prijemny hotel

Pekny moderny hotel ,vyborne sluzby usluzny personal ranajky sa nam zdali nedos slabee ziadny vyber kolacov iba croasant,
Partner
6/10
Pleasant
26 Jan 2025
Katarzyna
If you come here for a view, you will not get disappointed. Whoever designed this property, did an excellent job. If you come here for peace and quiet, don’t count on it. 5* experience it was not for sure in terms of staff, the only ones I would like to praise are the filipino waiting staff at the buffet services. I was refused a bottle of still water on the last day of our stay even though had 2 more hours till check out.. tried to explain I need to take meds but the receptionist Klaudia kept talking over me trying to say it’s a service they only provide in the afternoon when the housekeeping was attending the room in the morning the previous day .. I was lost for words and appalled by this nonsense.
Leisure Family
6/10
Pleasant
29 Jul 2025
Verified traveler

Overly priced

Not bad, not great. Definitely overpriced.
Friends_and_family Family

Location & surroundings

Hotel Crystal Mountain
43 460 Wisla Ul Bukowa 19a, Wisla, Poland

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Hotel Crystal Mountain

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