Pokhara Crown Plaza

Nepal , Pokhara
Pokhara, Lakeside Rd, Pokhara 33700, 14
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50 reviews shown

2/10

Poor

12 Jan 2026

Rowen

Do not stay here — listing is inaccurate. We left after one night.

Major issues during our stay:

No hot water

Constant power outages (multiple times per hour, sometimes for hours)

Extremely noisy — no sound insulation, construction noise during the day, yelling and slamming doors throughout the night

Barely slept

Inadequate bedding — blanket covered only half of a double bed

No spa or sauna, despite being advertised

Poor breakfast

Before checking out, I contacted Hotels.com customer service. The representative called the hotel while I was on the chat. The manager stated they did not have authority to issue a refund. I was told Hotels.com would follow up the next day.

Days later, Hotels.com emailed saying they were unable to reach the hotel by phone. When I contacted customer service again, they said they would email the hotel instead, indicating this had not previously been done.

The amenities and conditions do not match the listing, and Hotels.com has been informed. The listing remains unchanged.

Avoid this property if you expect hot water, reliable electricity, or a quiet place to sleep.

Partner

8/10

Excellent

04 Jan 2025

Mehedi Hasan

I liked it overall

Leisure Partner

10/10

Exceptional

13 Sep 2023

Wing Hang

Easy location and nice view

Leisure Self

8/10

Excellent

30 Nov 2022

Chandra Shekhar

The hotel is located amidst other several new hotels, not at Phewa lake shore but inside the 14th Street about 300 m away from Lake side Road at Pokhara, which is more than 800 m away from Fewa lake shore.

The property is more hyped for its facilities, breakfast etc but the breakfast have only few items, was not very hygienic. Passing on the Slice or equivalent mango flavoured drink as option for fruit juice. There were cockroaches roaming around the dining area, what to say about the kitchen. The request made for providing tea bags and milk sachets and any other thing was unheeded and simply ignored...The room price was extremely high in name of club room, compared to similar other new properties in surroundings. There was no vegetarian food available at this hotel, hence we have to take dinner and lunch at outside restaurants.... Though electric kettle provided in the room, but there was no tea and coffee kit made available except few sugar sachets, no milk sachets provided...There was no room boys help available. The receptionist herself doing all the chores. No welcome drink...!!! This hotel could not be a star rated hotel but a simple budget property with exorbitant prices....!!

Leisure Family

10/10

Exceptional

14 Apr 2022

Kiki

It was delightful. Staff was amazing. Loved the room as breakfast. Very comfy and clean!

Self

10/10

Exceptional

27 Nov 2019

Alex

Great place to stay

Nice place, welcoming staff, good location and excellent breakfast.

Partner

10/10

Exceptional

22 Oct 2019

Verified traveler

The Choice Inn Pokhara was a great place to stay - comfy beds, great breakfast and located in a great spot. Would stay again

Leisure Family

8/10

Excellent

21 Aug 2019

Verified traveler

The hotel was ok, but the staff was a top notch.
Everyone from manager named Suku to counter personal to kitchen staff were friendly, accommodating, and eager to serve with a smile.

Leisure

8/10

Excellent

05 Jul 2019

Verified traveler

Everything was great except the food. Breakfast was so bad we paid to eat breakfast out instead of eating free at the hotel. The rest of food was ok at best. For the money it was a good hotel but make sure you eat out.

Leisure Family

10/10

Exceptional

09 May 2019

martha

Everyone at the hotel has been so helpful! Can’t thank them enough.
Comfortable, clean, and great location.

Friends

10/10

Exceptional

23 Mar 2019

Stella

The right choice in Pokhara

My friend and I had a pleasant stay at Pokhara Choice Inn. The room was clean and we were able to check in before the check in time. The reception staff and cleaners were all wonderful, helpful and friendly. They were efficient in helping us organise different activities we wanted to do. Hotel amenities were sufficient. The location was not on the main road, which meant the noise level was very minimal. Highly recommended!

Friends

10/10

Exceptional

23 Feb 2019

Arindam

All staff were friendly. Location was excellent.

Family

10/10

Exceptional

30 Dec 2018

Verified traveler

Excellent welcoming staff. I forgot my mobile phone in my room and left to another city. The receptionist Miss Johthi, she managed to contact me and sent my phone to my workplace. Very helpful staff. I definitely visit again. Thank you

10/10

Exceptional

27 Nov 2018

We had a great experience staying 3 nights at Pokhara Choice Inn. From the start, we arrived an hour early to the airport and when we called the hotel to inquire about pick up, staff Sukti told us to just grab a taxi to the hotel and he took care of the payment. All staff members seem to really try their best to ensure that guests have a positive experience there. Staff Jodie always came up to ask how we were doing whenever she saw us. The hotel is located in a great spot, just a few steps from the busy Lakeside road. It was easy to walk to the lake from there. All in all, we had a nice stay and would highly recommend this place!

8/10

Excellent

15 Nov 2018

Verified traveler

Had a lovely stay here, staff were friendly, hotel is located in a great location. Breakfast was quite average but overall we Had a great stay!

Partner

8/10

Excellent

23 Oct 2018

Brauser

Good hotel in desirable area close to lake,shops and restaurants. Of 6 days stay had only 2 days room service.

10/10

Exceptional

11 Oct 2018

Dean

Clean and comfortable

Good clean comfortable stay...very clean bathroom and nice hotel staff.

6/10

Pleasant

03 Sep 2018

Danny

I spent two nights but the my room was never cleaned and towels were never replaced.

10/10

Exceptional

29 Jun 2018

Great accommodations very comfortable

The staff was very helpful. The rooms are clean and comfortable. After trekking being out in the city for the day it was a nice retreat.

8/10

Excellent

25 Jun 2018

sue

An ideal location, close to restaurants and shops

It was an excellent experience, I emailed them in advance about my time of my arrival and they were very prompt in responding back. I got there much before the check in time. Also I requested for a room with a nice view. Since it was an off season time, not only the receptionist Jyoti accommodated me with the early check in, she upgraded my room to a delux room with a balcony and an amazing lake view.
Jyoti and the rest of the staff were very helpful at all time. She arranged all the sight seeing events upon my request. She was very mindful of keeping the cost as low as possible.
The room was with AC and very clean.

10/10

Exceptional

26 May 2018

xhixhi

Great small hotel

Hostel type great small hotel for quick stay at pokhara. No garden but enough parking area. Interiors gone crazy with the decorations, still you get great sleep at night. Breakfast was very basic.

10/10

Exceptional

03 May 2018

Janice

Need to improve on breakfast. Taste and quality

Friends

10/10

Exceptional

07 Apr 2018

Verified traveler

Fantastic

The service was excellent. It was like something you would expect at a very high end hotel in a major international city. The room was quite large, and the view from the patio was fantastic. I would definitely stay here again.

Partner

10/10

Exceptional

20 Feb 2018

Michelle

Totally Perfect

First of all this was the nicest hotel I stayed in in Nepal. Clean, cozy, delicious breakfast etc. What I really have to comment on is the service and care from the staff. Suku helped us with our trekking itinerary and even showed us where to buy some last minute trekking items. After our trek I unfortunately came back to the hotel with a fractured ankle. The manager Tirtha literally knocked on doors to find us a room with a bathtub. A nice couple moved for us and Tirtha moved our luggage with a smile. Excellent management, service, good and location. I simply don't know why you wouldn't stay here when in pokhara.

Partner

8/10

Excellent

05 Jan 2018

Geoff

The right choice

Wonderful staff and convenient location!

10/10

Exceptional

03 Jan 2018

MD ARAFAT

Everything was perfect

Family

10/10

Exceptional

22 Nov 2017

Verified traveler

Great views

The hotel is in a great location close to dining, shopping,entertainment and while you are surrounded by beautiful mountains and a lake. The staff is friendly and very helpful and rooms are spacious and clean, the beds are comfortable and they have great pillows which you don’t always find in Nepal. This is my second time here and would stay here again the next time I come back. The only thing they could improve on is the coffee but hey it’s free!

10/10

Exceptional

02 Nov 2017

Verified traveler

Nice stay

Very friendly staffs. Very clean room. Slipper is provided. Room also has toiletries, kettle and a box of premium tissue paper which many other hotels don't have. Buffet breakfast menu is changed daily.

10/10

Exceptional

30 Sep 2017

Mike

Great hotel and very reasonable price.

Choice Inn Pokhara is a great place to stay when visiting Pokhara. Big rooms, good breakfast and very reasonably priced. Right in the main tourist area. I would highly recommend it.

10/10

Exceptional

29 May 2017

Harjeet

Great place to stay ... clean and safe.
Welcoming smiles as always from all the staff.
Will sure come back if we are back in Nepal.... lov it.

Family

8/10

Excellent

18 Apr 2017

Verified traveler

Good value for money

Average accommodation. Nice staff although not always efficient. Breakfast was basic but good; biggest disappointment was they only had instant coffee, no fresh brew. Had to ask each day to have the room cleaned; the one day we didn't ask, it wasn't cleaned. The location is good with a nice view if the lake and easy walk to restaurants and shops. This last comment is no fault of the hotel but if you come to Pokhara for mountain views there is a good chance you won't see any due to all the smog. We stayed 4 days but the visibility was only good enough one day to be able to see the Himalayan range.

Partner

10/10

Exceptional

09 Apr 2017

Kai

Loved this hotel

We stayed at Pokhara Choice Inn for 5 days in April and it was perfect. The woman who works at reception was especially helpful and kind, she really went out of her way to help us book flights and make sure we were well taken care of. The breakfast buffet was delicious and the rooms were comfortable and clean.

8/10

Excellent

04 Jan 2017

Verified traveler

Convenient and Clean Hotel

Pokhara is a gorgeous place to visit. The hotel was in a great location and was very clean. There wasn't always hot water for showers but otherwise a pleasant stay.

Family

10/10

Exceptional

14 Dec 2016

Verified traveler

Convenient and quiet.

Perfect spot for wandering around the Lakeside area and visiting local shops and eating places . Very quiet as on a side street.

Family

10/10

Exceptional

01 Nov 2016

Verified traveler

Very good location

Quite new hotel - would like to have more electric inlets and an exhaust fan in the bath room

10/10

Exceptional

13 Oct 2016

Kristin

Clean, new hotel with very friendly staff.

This is the cleanest hotel I have stayed in Nepal, and it is also new. We had a beautiful lake view from our balcony, the location is great. The rooms are spacious and comfortable. The staff were all very friendly and helpful. Overall very good and comfortable hotel, we decided to come back for our stay after trek. The one thing that could be improved would be the breakfast in the hotel which was good some days, but others the food had been out in the buffet for a bit too long.

Family

6/10

Pleasant

23 Jul 2016

Vijay

Over all nice

Over all was a good stay. We had booked a club room for 2 of us but. We were first allotted a room on the 5th floor and that was facing a building which was under construction. On request we were allotted a room on the 4th floor that was much much better. Thanks the hotel staff for that. This was possible I guess as it was not high season. But other wise that side is not at work staying.
Also the rooms on the 4th and 5th floor facing the lake are better. Over all a nice stay. Rooms are okay, and location is good as it near the market place. Staff are very polite and always ready to help.

Partner

10/10

Exceptional

29 Jun 2016

Asiya

Loved it!

Pokahara Choice Inn is a very modern and clean hotel. We loved our stay there. Staff is extremely helpful. Location is great. The breakfast was actually pretty good at the hotel. Air conditioned rooms were a plus after spending time in budget hotels in Kathmandu. Would stay here again!

Family

10/10

Exceptional

15 Jun 2016

Amit

Excellent Stay!!

The property is new and offer scenic views of mountain and lakes. One can sit in the balcony and enjoy that. The owner Mr Bhaskar was kind enough to arrange for the free airport pick up and drop and a nice gentleman to talk to. The staff is friendly and Jyoti at the reception was helpful in giving sight seeing tips and regularly checking on the stay.
Look forward for next visit. Keep it up.

6/10

Pleasant

25 May 2016

Verified traveler

Good stay at Pokhara

Stay was good with very friendly and helpful staff. The reception Helped to book bus to kathmandu and went to the extent to ensure eveything's alright for the guests. But power tripped several times, hot water was limited and lift construction still not completed.

Family

6/10

Pleasant

30 Apr 2016

Verified traveler

Unfinished hotel

This hotel should be good once it is finished but it isn't: the elevator hasn't been installed and instead there is just a big hole in the wall. That strikes as insanely hazardous for children and that is the reason for my low rating. Otherwise the hotel is quite modern with good shower. Service is a bit annoying as there are trying too hard to be nice: having someone ask me 10 times a day if everything is fine with the room ends up being unpleasant...

Family

8/10

Excellent

29 Mar 2016

Allison

Reasonable in a great location

Great place to stay, cant beat the price for the quality you are getting! The bed was one of the most comfortable beds I have ever slept in!

Partner

8/10

Excellent

15 Mar 2016

Verified traveler

Good hotel, great service.

Stayed at hotel for 2 nights in February. One night before a trek and one night after -- they were very nice about storing our suitcases for us while we were on our trek. Staff was very helpful. They helped us arrange our tickets on Buddha Air back to Kathmandu. Lots of construction of a new building next door, a little noisy but it wasn't too bad. Breakfasts were great -- coffee, tea, juice, eggs, toast, granola, fresh fruit. Beds and linens great. Ran out of hot water in shower. They have generators for when the power goes out in town (and it is out a lot). No smoke detectors in hotel (but probably not in any hotel in Pokhara). Hotel is clean and safe and just a step from the main street by the lake. They seemed to be working on building an elevator in the hotel. Good location. Wifi worked. Really nice staff.

8/10

Excellent

06 Feb 2016

Verified traveler

New and clean hotel

It is nice and clean simple hotel.
It has no elevetor which is under construction
If going with children, be careful because the construction place it is not properly secure

Partner

8/10

Excellent

03 Feb 2016

Verified traveler

Very nice and new hotel

New and clean
Shower wifi and air conditioning worked perfectly
Hotel has solar panels, so when electricity cut off we still had power
Personnel were very nice and helpful.
They can make arrangements for different activities in Pokhara
The hotel does not have elevator which is under construction. This area is not safe for children.

Partner

8/10

Excellent

19 Dec 2024

Ka Yee

可惜沒有足夠熱水供應

住宿環境尚算可以有小露台可以望到雪山，至於房間梳洗就沒有足夠熱水供應，水溫只是普通輕微暖水，可能當地本身熱水供應是不完善。但行出酒店附近已是購物大道及多種不同類型食市，可以輕輕鬆鬆放開。

Friends_and_family Friends

10/10

Exceptional

14 Aug 2023

Shizuho

通りから少し入ったところにあるため食事や買い物にとても便利です。スタッフは親切で丁寧な対応が素晴らしい。
部屋はヒマラヤの山々を眺めることができるため、最高の部屋でした。残念ながら８月は雨季のため見ることはできませんでしたが。

Leisure Self

10/10

Exceptional

13 Nov 2018

Verified traveler

Surprisingly nice place to stay. Hotel staff are willing to go a long way to make you feel comfortable. Rooms are clean and up to date. Room rates are more than OK for this standard.

Friends

8/10

Excellent

15 Aug 2018

Verified traveler

とてもキレイで快適、お湯シャワーは要確認。

とてもキレイで快適に滞在できました。
ただし、4泊して後半の3泊シャワーのお湯が出ませんでした。ホテルの方に聞くと、近所一帯でお湯が出ないとのこと。
とても残念でしたが、ホテルの方がお湯を沸かしてバケツに入れて持ってきてくれました。
いつもこの状態なのかはわかりませんが、特にトレッキング等で行かれる方はちゃんと確認したほうが良さそうです。

ホテルの方は親切丁寧で、ニコニコしていてとても良かったです。
部屋も良く、朝食も豪華で満足度は高いのですが、シャワーのお湯が悔やまれます。ホテルの問題ではないのかもしれないけど、なんとか改善してほしいです。

8/10

Excellent

13 Oct 2017

Verified traveler

neues Hotel abseits des Trubels der Hauptstrasse

Pokhara ist die Aktivitärtenhauptstadt Nepals, man kann vieles machen, allerdings fast immer mit Veranstaltern