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Grand Mercure Batam Centre
Batam · Indonesia
Jalan Raja H Fisabilillah Teluk Tering Kecamatan BView location
9.0/10Excellent59 Reviews
Cleanliness9.8/10 9.8
Service9.4/10 9.4
Comfort9.8/10 9.8
Condition9.8/10 9.8
Amenities8.8/10 8.8
See all ratings- Luxury collection
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Grand Mercure Batam Centre
Grand Mercure Batam Centre Upscale hotel for business and leisure
Grand Mercure Batam Centre offers sophisticated experience with 230 meticulously designed rooms and suites, where modern elegance meets local charm. Guests can take pleasure from culinary experience at Ambrosia All Day Dining and Celeste Cafe & Lounge to relaxing traditional massage, making every moment memorable.
Perfect for both leisure and business travelers, the hotel is not just a place to stay, it is an invitation to immerse oneself in comfort and cultural richness.
Batam as the largest city in the Riau Islands, serves as the industrial and transport hub for economic activities. It is also a popular destination for shopping, offering a vibrant mix of commercial opportunities and leisure experiences.
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In the heart of Batam, Grand Mercure Batam Centre is within a 5-minute drive of Museum Batam Raja Ali Haji and Batam Centre Ferry Terminal. This golf hotel is 1.2 mi (1.9 km) from Batam Centre and 1.3 mi (2 km) from Batam Sign.
Make yourself at home in one of the 230 individually furnished guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Hotel policies
Professional property host/manager
Pets not allowed
Service animals not allowed
Important information
-
You need to know
- Pool access available from 6:00 AM to 6:00 PM.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
-
Special Instructions
This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools. Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, mobile payments, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher
- Property Registration Number 55110, 1295001451751
-
Optional fees
- Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
- Airport shuttle fee: IDR 195000 per vehicle (one-way, maximum occupancy 4)
- Rollaway bed fee: IDR 500000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Chinese (Mandarin)
Indonesian
Nearby attractions
One Batam Mall
0.6 km / 0.4 mi
Maha Vihara Duta Maitreya Buddhist Temple
1.6 km / 1 mi
Batam Center Shopping Area
1.6 km / 1 mi
Batam Centre Ferry Terminal
1.6 km / 1 mi
Batam Centre
1.6 km / 1 mi
Museum Batam Raja Ali Haji
1.6 km / 1 mi
Mega Mall
1.8 km / 1.1 mi
Batam Sign
2.2 km / 1.4 mi
Batam Polytechnic
2.3 km / 1.4 mi
Ocarina Park
3 km / 1.8 mi
Miniature House Indonesia
4.5 km / 2.8 mi
Kepri Mall
5 km / 3.1 mi
Mega Legenda
5.6 km / 3.5 mi
Nagoya Hill Mall
5.8 km / 3.6 mi
BCS Mall
6.3 km / 3.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 230
- Number of floors (main building): 19
- Accessible rooms: 2
- Connecting rooms
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
Show 13 more facilities & services
- Check-out hour
- Wi-fi
- Laundry serviceExtra charge
- Multilingual staff
- Bellboy service
- Air conditioning in public areas
- Lift access
- Concierge
- Gym
- Luggage room
- BarExtra charge
- Restaurant: 1
- Non-smoking establishment
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE EXECUTIVE CITY VIEWDOUBLE • EXECUTIVE CITY VIEW • 1 Bedroom • 44 m²DBL.CV-EJ
Room overview
Non-smoking room- Room size
- 44 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Mercure Batam Centre
DOUBLE EXECUTIVE CITY VIEW
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 44 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-EJ
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXE CITY VIEWSUITE • DELUXE CITY VIEWSUI.CV-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Mercure Batam Centre
SUITE DELUXE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.CV-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR CITY VIEWDOUBLE • SUPERIOR CITY VIEW • 1 Bedroom • 29 m²DBL.CV-SU
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Mercure Batam Centre
DOUBLE SUPERIOR CITY VIEW
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-SU
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR WITH VIEWSDOUBLE • SUPERIOR WITH VIEWSDBL.SU-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Mercure Batam Centre
DOUBLE SUPERIOR WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE CITY VIEW KING BEDDOUBLE • DELUXE CITY VIEW KING BED • 1 Bedroom • 29 m²DBL.CV-DX-KG
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Mercure Batam Centre
DOUBLE DELUXE CITY VIEW KING BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-DX-KG
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN SUPERIOR WITH VIEWSTWIN • SUPERIOR WITH VIEWSTWN.SU-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Mercure Batam Centre
TWIN SUPERIOR WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: TWN.SU-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN DELUXE WITH VIEWSTWIN • DELUXE WITH VIEWSTWN.DX-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Mercure Batam Centre
TWIN DELUXE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DX-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN SUPERIOR CITY VIEWTWIN • SUPERIOR CITY VIEW • 1 Bedroom • 29 m²TWN.CV-SU
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- SUPERIOR CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Mercure Batam Centre
TWIN SUPERIOR CITY VIEW
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- SUPERIOR CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.CV-SU
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Mercure Batam Centre
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXE CITY VIEW KING BEDSUITE • DELUXE CITY VIEW KING BED • 1 Bedroom • 64 m²SUI.CV-DX-KG
Room overview
Non-smoking room- Room size
- 64 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- DELUXE CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Mercure Batam Centre
SUITE DELUXE CITY VIEW KING BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 64 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- DELUXE CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.CV-DX-KG
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN DELUXE CITY VIEWTWIN • DELUXE CITY VIEW • 1 Bedroom • 29 m²TWN.CV-DX
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Mercure Batam Centre
TWIN DELUXE CITY VIEW
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.CV-DX
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE CITY VIEWDOUBLE • DELUXE CITY VIEWDBL.CV-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Mercure Batam Centre
DOUBLE DELUXE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Mercure Batam Centre
DOUBLE EXECUTIVE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Grand Mercure Batam Centre
42
reviews shown
Pauline
Only about 10 mins from Batam Ferry Terminal. There is nothing much around the hotel. But as Grab is very affordable in Batm, it makes up for it.
Hotel room is clean and everything is well maintained as I think they have just opened in 2025.
Breakfast is good with an IndoMie station.
Hotel room is clean and everything is well maintained as I think they have just opened in 2025.
Breakfast is good with an IndoMie station.
NUR KHAIRIANI BINTE
It's a clean new hotel and the spa was amazing. Only 5 mins walk frm 1Batam Mall. Will stay here again. They have grilled on d spot meat for bfast buffet too.
WILHELMUS
Good location , easy to grab to amenities , mall beach clubs , berating bridges
A bit noisy here and there due to outside construction going on
A bit noisy here and there due to outside construction going on
Nurashikin
New hotel so everything was clean. Great ambience. Very near to Batam Centre Ferry Terminal. Staff was friendly, helpful - amazing service. Hotel smells great.
A good breakfast spread. I particularly love the Indomie counter. Pastries taste excellent.
Will be back here again and hopefully experience the same or even better overall.
Kudos to the whole team!
A good breakfast spread. I particularly love the Indomie counter. Pastries taste excellent.
Will be back here again and hopefully experience the same or even better overall.
Kudos to the whole team!
Michelle
Visited Grand Mercure in 2026, after the refurbishing. The landscaping works at the entrance is still being upgraded, and the entire hotel looks brand new.
The team of staff were all efficient and warm, from the reception, concierge, to the Ambrosia Restaurant. They have a convenient shuttle to the mall, with a brand new van.
The kueh lapis and grilled sausages at the breakfast buffet were delicious, and the chefs did the grilling on the spot.
Will be keen to try the Sup Buntut next time around.
Will definitely recommend travellers to visit this hotel, excellent experience in Batam.
The team of staff were all efficient and warm, from the reception, concierge, to the Ambrosia Restaurant. They have a convenient shuttle to the mall, with a brand new van.
The kueh lapis and grilled sausages at the breakfast buffet were delicious, and the chefs did the grilling on the spot.
Will be keen to try the Sup Buntut next time around.
Will definitely recommend travellers to visit this hotel, excellent experience in Batam.
Samuel Choor Shen
I didn't having breakfast.
Yin Mei
Modern hotel . Staff friendly . Good swimming pool . Good location . Only issue is that still has a lot of construction sites working around hotel
Nur Mohammed
Breakfast is good. Clean. More friendly staff would be better. At least a smile from the reception would be nice w
Verified traveler
Room and amenities was great. Breakfast spread was excellent.
Water temperature was inconsistent.
Water temperature was inconsistent.
Devi
Great Hotel
Alan
Staff very friendly and helpfull. Hotel very clean.
Keow Eng
New property so everything was very clean and comfortable. Room is spacious and clean Not sure if we were on a smoking floor (11th) but upon opening the door for the first time, the room smelled of smoke. We had city view and at night, the noise from the roundabout could be heard. Room could be better soundproofed.
Sham
Great
Asish
Grand Mercure Batam – Comfort, Class & Convenience
Our stay at Grand Mercure Batam was an absolute win. From the moment we arrived, the service felt premium yet welcoming. The rooms were spacious, modern, and super comfortable, with city views that made mornings feel extra special.
The location is a big highlight — close to shopping, food spots, and just a short ride to Batam’s main attractions. Perfect whether you’re here to relax or explore.
Breakfast was excellent, with a wide spread of local and international options, and the hotel facilities like the pool and gym were clean, well-maintained, and relaxing after a day out.
What really stood out was the staff — friendly, attentive, and always ready to help with a smile. You genuinely feel looked after.
If you’re visiting Batam and want a stay that blends luxury, comfort, and convenience, Grand Mercure Batam is a fantastic choice. We’d happily stay here again.
Our stay at Grand Mercure Batam was an absolute win. From the moment we arrived, the service felt premium yet welcoming. The rooms were spacious, modern, and super comfortable, with city views that made mornings feel extra special.
The location is a big highlight — close to shopping, food spots, and just a short ride to Batam’s main attractions. Perfect whether you’re here to relax or explore.
Breakfast was excellent, with a wide spread of local and international options, and the hotel facilities like the pool and gym were clean, well-maintained, and relaxing after a day out.
What really stood out was the staff — friendly, attentive, and always ready to help with a smile. You genuinely feel looked after.
If you’re visiting Batam and want a stay that blends luxury, comfort, and convenience, Grand Mercure Batam is a fantastic choice. We’d happily stay here again.
BoonTeck
A new hotel with many marketing lines saying good services but you feel nothing. Every corner is planning to overcharge you. We don’t feel welcome or any genuine warmth.
Lisa
Good location, beautiful rooms and great staff. We used the pool and Tapas Bar, both excellent. Staff booked us a very early taxi to the airport which arrived early and was also great.
Eric
Very clean room
Poey Yin
Room was spacious and clean. Still rather new as it was opened in May 2025. Very good spread at buffet breakfast. About 10min by Grab from batam centre ferry terminal
Kevin
Clean room
Sherman
Clean place with great amenities. Friendly staff
Christian
Nice new hotel with nice breakfast
Victor
Excellent
Xinyi
Really near the ferry terminal, farther from the rest of town (which means peace and quiet). Short ride into the popular areas and malls.
Amazing amazing amazing staff, that was the best part about this hotel!
Amazing amazing amazing staff, that was the best part about this hotel!
Boon Cheong
Imposition of deposit when past few times don’t have. Room not ready. Soundproofing not good.
Zy
Clean and staff is courteous
Khairunnisa
Brand new hotel in Batam. Staff were helpful and friendly. Rooms were clean. Would be better if the pools were heated.
Lee
The stay was a pleasant one with friendly and helpful staffs. The room is clean and spacious. My family enjoy the stay.
Sophia
Meeting expectations
I generally prefer to stay at international chain hotels when I travel, as they offer a consistent standard of service and quality no matter where I am—and this hotel certainly lived up to those expectations. From the moment I stepped into the lobby, I was impressed by the stunning and thoughtfully designed interior. The décor is modern, tasteful, and exudes a sense of quiet luxury.
The hotel is relatively new, and everything from the furnishings to the amenities feels fresh and well-maintained. My room was cosy and comfortable, with a great bed that ensured a restful night’s sleep. I appreciated the little touches—soft linens, ambient lighting, and a well-appointed bathroom.
What truly made the stay outstanding, though, was the service. The staff here are genuinely warm, polite, and attentive. From the front desk to the restaurant team, everyone made me feel welcome and well taken care of. They were always ready to assist with a smile, which added a very personal touch to my stay.
Breakfast was another highlight. The spread was extensive, with both local and international options, freshly prepared and beautifully presented. There was something for everyone—from hearty hot dishes to lighter, healthy choices.
Overall, this hotel ticked all the right boxes for me. Excellent service, beautiful interiors, a comfortable room, and a generous breakfast—it’s everything I look for in a stay. I wouldn’t hesitate to return.
The hotel is relatively new, and everything from the furnishings to the amenities feels fresh and well-maintained. My room was cosy and comfortable, with a great bed that ensured a restful night’s sleep. I appreciated the little touches—soft linens, ambient lighting, and a well-appointed bathroom.
What truly made the stay outstanding, though, was the service. The staff here are genuinely warm, polite, and attentive. From the front desk to the restaurant team, everyone made me feel welcome and well taken care of. They were always ready to assist with a smile, which added a very personal touch to my stay.
Breakfast was another highlight. The spread was extensive, with both local and international options, freshly prepared and beautifully presented. There was something for everyone—from hearty hot dishes to lighter, healthy choices.
Overall, this hotel ticked all the right boxes for me. Excellent service, beautiful interiors, a comfortable room, and a generous breakfast—it’s everything I look for in a stay. I wouldn’t hesitate to return.
Boon Cheong
Very well designed, customer orientated hotel.
Priscilla
Everything was perfect except that the swimming pool is a bit small so it look crowded. On the 1st night at around 11plus there was a power failure in our hotel room for multiple time, after waiting for abt 20 min, my husband & I wanted to go down to the lobby to check cos I tried to called the reception 2 to 3 times but no response. The lift is not working as the whole floor have no power at all not even the staff lift & the stair case door was only accessable on one side so not sure if we can exit on the lobby level or can we go back to our hotel room if we cannot exit, just when my husband have to go down the stairs the power came back. I immediately called the reception. The staff just comment that there was power unstable but the power tripped still continue. Then after a while only our room power is still down. My husband decide to go down to the reception to inform cos we are going to sleep but could not due to the power failuer incident. Finally the power was back & the hotel send their engineer to the room to verify but the power was fine by then.Both my husband & I could not went back to sleep after the incident.
The buffet breakfast taste was nice & there are a wide variety of food. We really like everything of the hotel & understand it's still new, so there are still room for improvement. We will still come back to stay again. Thank you.
The buffet breakfast taste was nice & there are a wide variety of food. We really like everything of the hotel & understand it's still new, so there are still room for improvement. We will still come back to stay again. Thank you.
Moe
Amazing brand nee stayed here from Canada and up to par with the brand
Saaria
4 day young hotel.. brand new. Got it at promo price for a deluxe twin room. Will definitely come back for my next visit to Batam. Only thing didn't get to experience the massage and spa as they were short handed. Otherwise, everything is perfectly fine.
Youngoak
바탐 3번째 방문인데 제일 마음에 드는 숙소였습니다.
가격대비 조식도 음식이 다양했고, 숙소로 쾌적했습니다.
다만 디럭스 침대였는데 트윈 2개를 합쳐진 침대라서 2개 사이의 공간이 있어서 그건 좀 아쉬웠습니다.
가격대비 조식도 음식이 다양했고, 숙소로 쾌적했습니다.
다만 디럭스 침대였는데 트윈 2개를 합쳐진 침대라서 2개 사이의 공간이 있어서 그건 좀 아쉬웠습니다.
Choon Tiong
New and comford
jungeun
숙소는 깔끔하고 좋은데 주변에 아무것도 없어 좀 불편해요
Mats
All good. Kind staff. Great breakfast. Swimmingpool a bit shallow but apart from that very nice.
Ka Yan
客戶整潔，職員有禮。
gwounsik
YULLI
Julien
L'hôtel est tout neuf. literie impeccable. Le bémol reste sur le restaurant qui met un temps incroyable pour vous servir.
Il ne faut pas avoir de rendez vous dans l'après midi !
Il ne faut pas avoir de rendez vous dans l'après midi !
??
숙박환경은 마음에 들었으나, 예약내역을 한참이나 찾았고 이미 무료조식제공으로 예약하였는데 아이들 두명은 포함이 아니라며 돈을 받음. 예약사항 어디에도 아이들은 포함되지 않았다는 안내가 없었고 무료 조식제공이라고 적혀있었음.
Wan Ka
Business trip in Batam
very comfortable hotel, staffs are friendly and helpful. However the gym close a bit early at 8pm.
Location & surroundings
Grand Mercure Batam Centre
Jalan Raja H Fisabilillah Teluk Tering Kecamatan B, Batam, Indonesia
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Grand Mercure Batam Centre
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