The Orchid Hotel, Pune

10/10

Exceptional

25 Jan 2026

Angad

We have stayed here before, so knew what to expect, and we will stay here again. Rooms are big and clean, staff is courteous, breakfast has a wide spread and location is convenient close to the highway so you avoid city traffic. Would love to see some improvement in shower experience during next stay. Overall excellent experience

Leisure Family

8/10

Excellent

25 Jan 2026

Meghana

Room was good. Hotel needs refurbishing. ALS found a cockroach in the bathroom. Which was not acceptable

4/10

Poor

19 Jan 2026

Vinod

Room was not clean. Mildew everywhere. Hotel is few years old but it seems they don’t know how to upkeep it.

10/10

Exceptional

13 Jan 2026

Niraj Nabh

Clean room & courteous staff

Business

10/10

Exceptional

21 Nov 2025

SHILPA

Good and comfortable stay. Room was clean and service was Good

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Nicholas

The pool has been under construction for over a year and the construction noise is very loud. They also changed the entrance gates, which makes my commute a bit longer.

Business Self

10/10

Exceptional

06 Nov 2025

Kushal

All good except the dirt outside

Business Self

8/10

Excellent

17 Oct 2025

Lance

Unfortunately the hotel is under construction
This means no pool and the gym was outdoors (covered). But this meant it was exposed to the pollution and construction dust
But the staff are great and the rooms are comfortable
Pay the money to get a great breakfast everyday but pay an Indian SIM as the WiFi is so 2000’s

4/10

Poor

15 Oct 2025

Ashish

bad

Business

10/10

Exceptional

14 Oct 2025

Vishal Rohit

Good

Business

8/10

Excellent

17 Sep 2025

Swati

Bathrooms need renovation, tissue papers were like left overs , not new , food was excellent
Proximity to the stadium. Can be better if the other gate towards Baner road is open

Leisure Family

2/10

Poor

17 Sep 2025

Mahendra

Unresponsive front desk. Staff is rude

Leisure Self

8/10

Excellent

29 Aug 2025

ajay

No view from the room

Business

2/10

Poor

03 Jul 2025

Shivani

Worse than a motel on the highway! Instead os employees they have goons. DO NOT STAY IN THIS HOTEL.

6/10

Pleasant

15 Mar 2025

Viraj

Overall a good horel. Wifi could be better. The bathroom did not have proper ventilation

Leisure Self

10/10

Exceptional

28 Jan 2025

Nicholas

I had an absolutely amazing stay here and will be back each time I come to the area. Chetan, Pawan, and Simona were all great as were the housekeeping, front desk and Boulevard teams. I cant wait to come back.

Business Self

8/10

Excellent

25 Jan 2025

Sharon

The hotel is very tired and requires an upgrade, evident with the wear and tear on room doors, the wall coverings on the levels where the rooms were and the carpets. The rooms, the lobby and the cafe were all presentable. The cafe staff were extremely welcoming but we did have to do without coffee a few mornings as the machine had broken. Also frustrating was the fact that we had to return several times to reception to activate the room access cards as they did not work on arrival at the room. We had booked two rooms and while the one my mum and I shared was comfortable, my sisters room was very noisy (she was at the end room on a corner). She thought that there was a door from her room to outside that had been locked but she could hear the traffic, dogs fighting which meant she did not sleep very well. We did not make use of the pool or facilities as they were being renovated which had not been advised prior to our stay.

Leisure Family

2/10

Poor

21 Jan 2025

Veronica

1 star

4/10

Poor

15 Jan 2025

Veronica

There is mold in the bathroom. Very poor ventilation.

Leisure Family

2/10

Poor

25 Nov 2024

Chuan Pin

Dirty and looting. Slow and lazy staff.

Business

4/10

Poor

05 Jun 2024

Mehul

Not a great experience. Room was not as promised.

Leisure Friends

8/10

Excellent

19 May 2024

Pablo Junior

A dated property internally, but still a very nice stay with very attentive staff.

Business Self

6/10

Pleasant

05 May 2024

Chase

Staff and service was 5 star but WiFi barely works, gym is outside and not usable because of the pollution, food is mediocre, and hotel feels dirty for a five star hotel. Wouldn’t recommend.

10/10

Exceptional

07 Apr 2024

Dnyanada

Clean property
Breakfast buffet was great
Night ala carte was ok, they messed up sandwich and tea order of ours at dinner
Lights were working on off at night so we had trouble sleeping
Staff was very helpful though

Leisure

2/10

Poor

21 Mar 2024

Shreya

Extremely unpleasant rooms, didn’t even get another room after requesting a different room saying that the current room is dirty.

Leisure Friends

6/10

Pleasant

31 Dec 2023

Verified traveler

Oh the places you will go

Rooms need an upgrade, staff is friendly and do their best at all times even though we were at a peak wedding season. Cleanliness can be improved. Food is value for money but needs support eg sambar is tasty but not served hot. Ditoo idlis at breakfast buffet.

Friends_and_family Family

10/10

Exceptional

13 Dec 2023

Verified traveler

Restful Stay

Service staff was good, breakfast was healthy and served on time. Room was silent.

Friends_and_family Family

6/10

Pleasant

09 Dec 2023

Dennis

Room doors were too thin. Could hear other guests talking loudly outside the door till midnight.

Business

10/10

Exceptional

06 Dec 2023

Verified traveler

Suitable for long stays

I selected this hotel for my parents. My parents ( senior citizens ) were in the hotel. They had a long stay of 5 days. It was comfortable and they enjoyed the food service.
Thank you.

Friends_and_family Family

10/10

Exceptional

05 Dec 2023

Verified traveler

Comfortable Stay

Comfortable stay for parents. Some issues were there with room temperature, as it was low. However Premium room had option where thermostat was turned down and heater was provided. Breakfast was great.

Friends_and_family Family

2/10

Poor

29 Nov 2023

Rajeev

Front desk staff uncooperative. Access to rooms is through a passage where other guests are eating/ drinking, partying. Its terrible to find way through. The toilet do not have ventilation so smells. Hotel is dumping garbage across fence which can be seen from top floors and it looks uncivilized. My iPhone was missing on 27 Nov and I was told by Duty Manager, Front desk staff said its not found. I traced the iPhone using a app and it was found with hotel staff. It moved from 300 m to 1 km from Hotel over night that can be seen from app-support. I should have approached police and filed a case on hotel. Many young people look stressed out and do not smile at customer and uncooperative. Internet speed is poor, slow. This is against hospitality industry basic ethics. Overall I had a terrible experience.I would like to request part refund. This feedback is given for improvement and not other purpose, no revenge.

Business

10/10

Exceptional

02 Nov 2023

Ashish

Very good location for great food choices and access to MCA stadium. Great experience

Leisure

10/10

Exceptional

16 Oct 2023

Sharayu

Excellent hotel. Very friendly and helpful staff. Comfortable room. Easy access to transportation.

Leisure Self

10/10

Exceptional

15 Feb 2023

Sharayu

Very good hotel.

Leisure Self

10/10

Exceptional

09 Feb 2023

Rajeev

This hotel is an exceptional choice for business travelers. The property is huge. The rooms are large and the dining is great. What makes it wonderful however is the staff there.
They are so helpful and eager to serve. Yogesh and Chetan were both great with their help, whether it was with the luggage or restocking the rooms with water. I also want to give a shout-out to Girish, the manager. he was very helpful. I would recommend going for premier room ( NOt deluxe) I also suggest you try to book directly with the hotel. The rates may be better.

Business Self

8/10

Excellent

26 Jan 2023

Badruddin

Room is good

10/10

Exceptional

11 Dec 2022

joel

The rooms are large and the food is shockingly good; definately pay a little more for breakfast. You might ask to be put in a room that is recently renovated.

Business_and_leisure Self

2/10

Poor

17 Nov 2022

Rohit

Terrible experience

The hotel smells bad and looks shady at best. I immediately checked out of this property after seeing the room. They didn't even refund my money but I wouldn't expect any fairness from a Hotel that has such misleading description of their property. Stay very far away from this one!

Business

6/10

Pleasant

25 Jul 2022

Venkateswarlu

I stayed in 6th floor as well as 4th floor. 6th floor was decent but, 4th floor was disaster. It was smelling so bad and they couldn't do anything about it.

Partner

4/10

Poor

09 Jan 2022

Yeshwin

False booking

I booked for king size bed and I got single ones without even informing me..the room was okay but the hotel forces to order food

Self

8/10

Excellent

06 Oct 2021

Sagar

Excellent place in budget😊

We need to order food. Try calling for half an hr. But no response. No one picked up ghe phone. Tried calling in front desk, service no. 53, 54, cafe, but no response.

Friends_and_family Friends

2/10

Poor

28 Sep 2021

Verified traveler

Check-in staff was confused and quite limited for such a property.

Business

2/10

Poor

24 Sep 2021

Prabhat

Terrible 3rd floor. There were open fire escape routes with hanging live wires in front of my room 1307. Very bad communication with the hotel. They don't respond or have attention to care. I think they stay busy with so many banquet events. I will choose some better business hotel more suitable for business.

Business Self

8/10

Excellent

19 Jul 2021

UDAY KUMAR

Good stay, next to highway, easy commuting to mumbai

Business

8/10

Excellent

16 Mar 2020

Verified traveler

Always stay in here when arrive Pune, nice and close place to my work area

Business Self

4/10

Poor

05 Mar 2020

NIRAV

Pathetic Experience - Avoidable

I made a mistake of booking this hotel. Though the staff was courteous they lacked agility. The service at the restaurant was poor. Check in experience was bad as I was made to wait nearly 10 mins. Too many questions asked for having booked a room on double occupancy. Overall I am done with this property.

Business

10/10

Exceptional

26 Feb 2020

Verified traveler

Stayed here for 5 Nights ( premier room with Bfast Room 1301).
So far the best and most affordable 5 star hotel to stay. I was with my girlfriend and there was no hindrance or any privacy issue ever. Check in And concierge was smooth.
Rooms are spacious, fresh and bathroom and bathtub are clean. Every other amenity is renewed every day without disturbance. House keeping is as non intrusive as it can get.
Breakfast spread is quite good , gets crowdy on weekend still the service is fast and the boulevard is nicely themed and spacious.
The best part of this hotel is its staff, everybody remembered our preferences and identified us every time we would visit lobby or restaurant. Even my “ginger Tea” specially made for me was everyday remembered by the steward Aarif, very courtacious guy. Valet are fast, dont make you wait much.
Orchid oozes luxury with homely feeling. Only place to improve is A la Carte Menu, the taste is mediocre and why use that excessive Rose water on biryani ? Please refrain.
5/5 for the sake of ratings . :) thank you orchid for wonderful stay.

Leisure Partner

8/10

Excellent

26 Feb 2020

Sanjay

Check-in was smooth. Room was clean and aesthetic. Room service was to be paid in cash... that was quite derogatory.No bill was issued hotel nor it has been sent by Hotel.com. How does one claim the reimbursement?

Business

6/10

Pleasant

03 Feb 2020

A U

Orchid Pune 2020 Jan

The service and food was bad,quality of food was not good,room service was not efficient,calling thricw takes one time effort by hotel staff and wait time was 15 min .minimum

Friends_and_family Family

8/10

Excellent

27 Jan 2020

Verified traveler

Have stayed in this property multiple times in past. The property is huge. Most of the staffs are very polite and good. However over all experience compare to previous stay, could be better.

Business Partner

4/10

Poor

02 Jan 2020

Anay

Pathetic experience

No In-room.service after 7pm even for basic required things. This was not informed while booking. The staff was not at all cooperative and had very rude behaviour with senior citizens. Restaurant did not have al-carta menu and they forced us to take up buffet only. Overall it was a pathetic experience. And we made a fatal mistake by selecting this hotel.

Partner

8/10

Excellent

19 Dec 2019

Verified traveler

Good staff. I would like to take the opportunity to thanks Mr. Anil and Mr. Matue from room service for their help.

Friends_and_family Friends

8/10

Excellent

13 Dec 2019

Rajender Kumar

A nice hotel to stay

Our stay was very good

Friends_and_family Family

10/10

Exceptional

10 Dec 2019

Verified traveler

Clean & comfortable Hotel

Nice and clean room and toilet. Room was quiet though hotel is close to a busy highway. Wonderful breakfast and service. Enjoyed a perfect stay.

Partner

2/10

Poor

05 Dec 2019

Verified traveler

Location could be a plus, however, the poor quality of training and courtesy of the staff , the long walks from the check in lobby to rooms and the poor up keep of the property are all negatives. Overall not a good experience.

Friends_and_family Family

4/10

Poor

04 Dec 2019

Verified traveler

Services not upto mark

Friends_and_family Friends

4/10

Poor

29 Nov 2019

Verified traveler

Worst hotel experience ever

The first time I entered the room, the toilet have the chewing gum left by previous guest. The entire room is run down, the path to the gym is smelly and uncomfortable. Breakfast choice is limited.

Luckily, this hotel have a group of friendly staff.

Business

6/10

Pleasant

31 Oct 2019

Caroline

No sure we will stay again

Hotel is well located for us. Rooms damp but staff very helpful and friendly.
Think rooms damp because of poor air conditioning which is very old.

4/10

Poor

18 Aug 2019

Kaneenika

Uncomfortable, stressful and disappointing

This is among the unfortunate hotel stays I have had.
1) The entrance road to the hotel is completely damaged and I am surprised that a hotel that calls itself \"5 star ecotel\" has not got it repaired.
2) On entering, there was no one at the entrance to guide us where to park our car.
3) When we arrived to check in, the reception staff told us that there was no booking in my name. They had mixed up my last name with that of someone who shares my name. This led to a long wait.
4) It seems that there was a lot of inefficiency in the reception counters. The guest next to us was exasperated and was threatening to \"call the corporator\" [This was one thing that made us smile].
5) Finally, after the confusion was cleared up, we were given our room number and left on our own. Now, the hotel is designed in a slightly confusing manner and we could not locate the section where our room was located. After a few minutes of walking around, we came back to reception and they finally had the courtesy to ask one of their staff to guide us.
6) In the room, we realised that the hotel was really noisy with poor sound proofing. There was a group of young people, probably out on a company tour, who were sitting together in the lobby and speaking loudly until late at night.
If you need a hotel for a quiet and restful stay, I would recommend that you avoid Orchid. Holiday Inn, part of a respectable international chain of hotels, far more comfortable, is a few hundred metres away.

Partner

6/10

Pleasant

13 Aug 2019

Jahnavi

Not satisfactory

The hospitality was horrible.. when asked for a crocin at concierge they did not have and also they said you will be charged 300rs if any of bell boy is sent

Partner

6/10

Pleasant

22 Jul 2019

Verified traveler

very strict for guest visit, desk phone not attending.. drivers rooms are unhygienic

Business Friends

10/10

Exceptional

16 Jul 2019

Khan

We were allowed early check in, it was a big relief
Housekeeping staff Anil and some girl did good job.
Food was good, but few items from menu were not available. Breakfast should be allowed till 10:30am.

Leisure Partner

8/10

Excellent

05 Jul 2019

Verified traveler

Good four star hotel , ambience and rooms. Off the Mumbai- Bangalore highway, easily accesible for transit during travel .

Leisure Family

8/10

Excellent

18 Jun 2019

Verified traveler

Old property well maintained
Lot more could be done

Business_and_leisure Family

10/10

Exceptional

12 Jun 2019

Verified traveler

Nice Place to stay....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Leisure Partner

2/10

Poor

03 Jun 2019

Verified traveler

Ac wasn't working. Room service took 2 hours to arrive

Leisure Family

10/10

Exceptional

25 May 2019

Hanumant

Excellent

Excellent

Partner

10/10

Exceptional

13 May 2019

Verified traveler

Excellent Service, great food! Polite staff & always ready to help.

Friends_and_family Family

4/10

Poor

27 Apr 2019

Verified traveler

The rooms here are really good! But the service is really poor.
The only competent people in the entire hotel are 2-3 front desk staff and 2-3 house keeping staff and the person that greets you at the door with the biggest most genuine smile I have seen in the entire hotel. Everyone else has an air to them which says I'm doing you a favor.
1. I had prepaid for my entire stay (9 nights) and despite this the Hotel asked me to pay a deposit when I checked in so that my charges there can be posted on the room. Otherwise, they treat you like you'll run away without paying and have you pay for each and everything then and there. This was done for me but not my colleagues who booked through a different website and had not prepaid for the hotel.
2. The people who serve and get you a place in the restaurant Boulevard have not once done anything right. It is a tussle everyday to get anything. Not a single smile or wish good morning during my entire stay there. Plus the food is below average (definitely not worth the money being charged). In addition, my first night there, the waiter made a mistake and said the food bill can be charged to my room, but then because of this hotel's strange policy, realized he couldn't and he made his way at 11 in the night to my room to have this bill settled.

Despite all this, I will still vouch for the rooms, they are spacious, clean and comfortable.

P.S The reply to this will be a copy paste from other reviews, and I doubt there be any improvements

Business Self

10/10

Exceptional

23 Apr 2019

Hanumant

Excellent

Excellent

Family

8/10

Excellent

23 Apr 2019

Verified traveler

Nice enjoyed

Family

8/10

Excellent

07 Apr 2019

Verified traveler

Location is good, breakfast buffet is excellent, amenities like indoor games can be improved

Friends_and_family Family

8/10

Excellent

28 Feb 2019

Craig

chekc in took more than 15 mins... check out took more than 10 mins

8/10

Excellent

04 Jan 2019

Verified traveler

good hotel .. clean rooms .. clean hotel .. staff were very helpful .. only thing we asked for queen bed but it was not available inspite of informing them in advance .. food was good .. environment was good ..

10/10

Exceptional

03 Jan 2019

Verified traveler

Nice Hotel. Friendly staff. Good Food. Close to Balewadi Stadium and Highway

10/10

Exceptional

24 Dec 2018

Abhay

It was very good stay. Enjoyed each moment at hotel

2/10

Poor

26 Nov 2018

Verified traveler

Given room was cramped. Poor staff. Never to stay again

10/10

Exceptional

23 Nov 2018

Prabdeep

Pleasant experience every time I visit Orchid. Thanks

2/10

Poor

18 Nov 2018

Verified traveler

Very bad. I had stayed in orchid before . But this time it was terrible . The room, the staff .. everything was bad. I regret this trip to orchid

4/10

Poor

12 Nov 2018

Verified traveler

We have booked room for 3 adults but not provided with extra bed & blankets. Lift was not working for half an hour. Emergency area lift was not working. Check out was slow. Only one person was handling check in check out so over experience was not satisfactory

10/10

Exceptional

11 Nov 2018

Atul

Good ambiance. Polite staff. Mr Vijat from House was very good impressive with the house keeping job. For service, we were required to remind often may be due to sudden rush during the Diwali function.

Check in experience was very disappointing. .

6/10

Pleasant

10 Nov 2018

Vishwa

There was no refrigerator, oven. Whixh we should ecpect from 5 star hotels.

2/10

Poor

20 Aug 2018

Verified traveler

Below-par experience

Really Bad management - missing reservation even though confirmation number and email shown, lack of consensus among them, front desk gave the wrong keys for the wrong room, team very incompetent in getting back on certain queries - 4 calls made in a day and was told they would call back but never heard from them, existing stains on carpet and couch.

8/10

Excellent

10 Aug 2018

RajatSuri

Good Hotel. We have been to pune for one day during our official trip and stayed there. All facilities like Morning Breakfast, Swimming pool etc. are good. Satisfied.

2/10

Poor

30 Jul 2018

nishikant

Very bad experience

Worst hotel its not 4 star hotel its like a local lodge

10/10

Exceptional

13 Jul 2018

Verified traveler

Had a great stay! Clean rooms, helpful staff, great price!

10/10

Exceptional

13 Jul 2018

Verified traveler

Very Pleasant Stay. Rooms were very clean.
Food was good.

4/10

Poor

13 Jul 2018

Verified traveler

The hotel has a limited menu for food. The hotel needs a overall renovation it is not maintained

4/10

Poor

01 Jul 2018

Preyas

Rude Staff at Reception. Rm Service terrible

They say they are five star category, but nothing matches the same. Bathroom needs renovations as faucet of basin water flows at the edge of sink which makes difficult to wash your hand. Also many fittings used to come out. Room cleaning - every time we had to remind regarding the towels and hand towels or floor mat. Staff at reception very rude and ya make sure you keep the recording of the talk you have with this staff as they change their statement. Staff totally not helping and courteous except for the gate entrance and security.

4/10

Poor

17 Jun 2018

nikhil

Disappointing Experience

The hotel staff insisted on Address proof for everyone including a 9 year old traveling with us. Even Pan Card for an adult was not accepted as an I’d proof. Also, during check out, even if we had paid for the rooms, the staff did not have the details and made us wait till confirmation. The room decor and furnishings is old

6/10

Pleasant

12 Jun 2018

Karan

Rooms need to be cleaned

Rooms weren't clean and I got stuck in the bathroom

6/10

Pleasant

18 Apr 2018

harish

Reception staff are really useless.need to trained

We got our bagaes from room to reception after 1.15hour because of reception staff are untrained and bad manner.

8/10

Excellent

17 Apr 2018

Verified traveler

Proximity to Expressway is a plus for Mumbaikars

I was pleasantly surprised by the overall ambience, the comfort & modernity of the room.
The staff were extremely cordial and helpful. The breakfast buffet was a good spread to cater to different tastes. All in all a pleasant experience I hope to repeat and recommend.

Best wishes for your continued growth.

8/10

Excellent

03 Apr 2018

Verified traveler

Good and convieniently located hotel

Overall stay was good.cleanliness of rooms toilets and property needs to be taken care

8/10

Excellent

01 Apr 2018

Verified traveler

Need some improvement in room amenities otherwise good hotel, good staff, good food.

6/10

Pleasant

27 Mar 2018

Verified traveler

Comfortable hotel

Property is large. Breakfast has a nice spread. Rooms were clean and spacious. Could benefit from a couple updates and polishing, but otherwise an pleasant stay.

8/10

Excellent

27 Mar 2018

gaff

Nice to come out highway quick

One night was good happy stay can't complain
All was good

10/10

Exceptional

02 Feb 2018

Rahul

It’s was good

Family

6/10

Pleasant

01 Feb 2018

Sudeepta

Budget hotel but only for stay and not for food

Rooms are spacious in Premier Room, but cleanliness is a concern as bathroom and bedroom found unclean after checkin, food menu is not available in the room, extentions are not marked in the phone and not even mentioned in any booklet. Minbar unavailable, no iron in the room, no laundry bag . Minimum facility not available.

4/10

Poor

22 Jan 2018

Verified traveler

waited for check in 1 hour. rooms are so flat like boxes. bathrooms are dirty and unhygienic.no attendant on hotel floors.