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Mercure Hotel Gera City
Gera · Germany
Gutenbergstrasse 2a Gera 07548 GermanyView location
8.4/10Excellent412 Reviews
Cleanliness8.8/10 8.8
Service8.6/10 8.6
Comfort8.2/10 8.2
Condition8.0/10 8.0
Location9.2/10 9.2
Neighborhood8.6/10 8.6
Value6.0/10 6.0
Amenities8.0/10 8.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Mercure Hotel Gera City
Located in the heart of Gera's historic center, our hotel is surrounded by restaurants, cultural attractions and parks. Relax in one of our 165 modern, air-conditioned rooms or take advantage of our fitness center. Outdoor enthusiasts will enjoy the nearby forest and Elster riverside.
At the end of the day, enjoy an aperitif at the bar or restaurant. We look forward to your visit.
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A stay at Mercure Hotel Gera City places you in the heart of Gera, within a 5-minute walk of Theatre Altenburg Gera and Theater Gera. This family-friendly hotel is 0.6 mi (1 km) from Otto-Dix-House and 0.9 mi (1.4 km) from Culture and Congress Centre Gera.
Stay in one of 164 guestrooms featuring flat-screen televisions. Satellite programming and video-game consoles are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as desks and complimentary weekday newspapers.
Featured amenities include a computer station, express check-out, and complimentary newspapers in the lobby. Planning an event in Gera? This hotel has 8073 square feet (750 square meters) of space consisting of conference space and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
Parking height restrictions apply
Noise-free rooms not guaranteed
Events/parties allowed
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Only dogs and cats are allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Cashless transactions are available
Important information
-
You need to know
- One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- A car is not required for transportation to and from this property.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Parties and events are allowed on site
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher and a smoke detector
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately EUR 24 for adults and EUR 24.00 for children
- Covered self parking fee: EUR 12.50 per day
- Covered extended parking fee: EUR 87.50 per week
- Pet fee: EUR 25 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: EUR 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
German
Thai
English
French
Spanish
Nearby attractions
Theatre Altenburg Gera
0.3 km / 0.2 mi
Theater Gera
0.4 km / 0.3 mi
Otto-Dix-House
0.6 km / 0.3 mi
Culture and Congress Centre Gera
1.3 km / 0.8 mi
Saale-Unstrut-Triasland Nature Park
19.4 km / 12 mi
Bismarck-Hain
26.3 km / 16.3 mi
Waldkliniken Eisenberg
29.2 km / 18.1 mi
Blankenhain Castle
29.4 km / 18.2 mi
Badewelt Waikiki Water Park
32.1 km / 19.9 mi
Meerane Hohler Caves
33.5 km / 20.8 mi
Klinikum Altenburger Land GmbH
33.8 km / 21 mi
Meerane City Hall
33.9 km / 21 mi
Rote Spitzen
34.3 km / 21.3 mi
Meerane Steep Wall
34.8 km / 21.7 mi
Bruederkirche Altenburg
34.9 km / 21.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 165
- Number of floors (main building): 3
- Double rooms: 159
- Suites: 1
- Accessible rooms: 3
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- City centre
- Bus/Train station
Show 41 more facilities & services
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fi
- Room service
- Laundry service
- LaunderetteExtra charge
- Multilingual staff
- Bellboy service
- Hotel safe
- Cloakroom
- Lift access
- Garden
- Terrace
- Gym
- Newspapers
- Luggage room
- BBQ facilities
- Bar
- Restaurant
- Non-smoking area
- Smoking areaExtra charge
- Air conditioning in Restaurant
- Conference room
- Meeting room: 11
- Photocopier
- Business centre
- TV lounge
- Sauna
- Spa centreExtra charge
- Breakfast
- Breakfast buffet
- Non-smoking establishment
- Fitness
- Horse ridingExtra charge
- Mini golfExtra charge
- TennisExtra charge
- BadmintonExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 21 m²TWN.ST
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Bathroom
- Shower
- Bathtub
- Hairdryer
- Direct dial telephone
- TV
- Radio
Show all 9 amenities
- Central heating
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Hotel Gera City
TWIN STANDARD
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Room amenities
- Wi-fi
- Bathroom
- Shower
- Bathtub
- Hairdryer
- Direct dial telephone
- TV
- Radio
- Central heating
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Hotel Gera City
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Hotel Gera City
Double or Twin WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Hotel Gera City
Double or Twin TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBT.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Hotel Gera City
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Hotel Gera City
TRIPLE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: TPL.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE STANDARDTRIPLE • STANDARDTPL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Hotel Gera City
TRIPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TPL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Hotel Gera City
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Hotel Gera City
Double or Twin CAPACITY 2
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Room code: DBT.C2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CAPACITY 3DOUBLE • CAPACITY 3 • 1 Bedroom • 21 m²DBL.C3
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- CAPACITY 3
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Direct dial telephone
- TV
- Bathtub
- Shower
- Bathroom
- Wi-fi
- Radio
Show all 9 amenities
- Central heating
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Hotel Gera City
DOUBLE CAPACITY 3
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- CAPACITY 3
Adult and child limits apply within the room's total guest limit.
Room code: DBL.C3
Room amenities
- Hairdryer
- Direct dial telephone
- TV
- Bathtub
- Shower
- Bathroom
- Wi-fi
- Radio
- Central heating
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 21 m²DBL.QN
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Bathroom
- Bathtub
- Shower
- Central heating
Show all 9 amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Hotel Gera City
DOUBLE QUEEN SIZE BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Room amenities
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Bathroom
- Bathtub
- Shower
- Central heating
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Hotel Gera City
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Hotel Gera City
Double or Twin STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 21 m²DBL.DB
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- TV
- Radio
- Central heating
- Wi-fi
- Bathroom
- Shower
- Bathtub
- Hairdryer
Show all 9 amenities
- Direct dial telephone
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Hotel Gera City
DOUBLE WITH DOUBLE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DB
Room amenities
- TV
- Radio
- Central heating
- Wi-fi
- Bathroom
- Shower
- Bathtub
- Hairdryer
- Direct dial telephone
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARDTWN.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Hotel Gera City
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Mercure Hotel Gera City
100
reviews shown
Adrian
This hotel served it's purpus for my party . Good sized room , hotel getting bit tired could do with refurbishment
Jasmin
Lovely hotel. The staff are all friendly, room was very nice and breakfast was great!
Gavin
The hotel was nice enough, the location was great and the food was great. The mattress was too soft for me.
Spencer
Great breakfast.
Marlene
So many options for breakfast. Even fresh lemon for tea. Room clean and comfortable. Check in and out very easy. Was able to park right in front of hotel at no charge but they also have covered parking for a fee.
Annette
Filthy and NOT handicap friendly at all.
I booked this hotel because of their very nice accessibility to wheelchairs. I am in an electrical wheelchair and my own lift and toilet chair.
Arriving at the hotel we got a room with no roll-in shower. We went to ask for a roll-in shower room as it was promised in the hotel description and got told that none of their rooms had roll-in shower, despite their description. When we asked for their handicap van parking, we got told they only had a normal parking basement with very limited height so their promise of a handicap van parking was also false. The room was old, worn down and not a pleasant experience. Also we were promised a gaming console that was not there. They promised Premium bedding and we got something far from that. In the middle of the night, my helper had to remove all the sheets to remove a plastic sheet, since he was bathed in sweat because of the plastic. In the morning we uncovered a matress with disgusting stains everywhere. it was so disgusting that it should have been thrown out 10 years ago. I am horrified and utterly disgusted by this place.
They also charged me for a breaklfast that I didnt get to, since I did not want to sit in their restaurant unshowered and dirty in the morning.
All in all one of the worst hotel experiences I have had in my life and I can NOT, under any circumstances recomment this place for anyone that valuie their money or are in a wheelchair.
The pictures on Hotels.com does NOT match the hotel at all. Far from 4 stars, maybe 2
Arriving at the hotel we got a room with no roll-in shower. We went to ask for a roll-in shower room as it was promised in the hotel description and got told that none of their rooms had roll-in shower, despite their description. When we asked for their handicap van parking, we got told they only had a normal parking basement with very limited height so their promise of a handicap van parking was also false. The room was old, worn down and not a pleasant experience. Also we were promised a gaming console that was not there. They promised Premium bedding and we got something far from that. In the middle of the night, my helper had to remove all the sheets to remove a plastic sheet, since he was bathed in sweat because of the plastic. In the morning we uncovered a matress with disgusting stains everywhere. it was so disgusting that it should have been thrown out 10 years ago. I am horrified and utterly disgusted by this place.
They also charged me for a breaklfast that I didnt get to, since I did not want to sit in their restaurant unshowered and dirty in the morning.
All in all one of the worst hotel experiences I have had in my life and I can NOT, under any circumstances recomment this place for anyone that valuie their money or are in a wheelchair.
The pictures on Hotels.com does NOT match the hotel at all. Far from 4 stars, maybe 2
Dominic
Business stay for 6 nights
Fantastic, clean and spacious hotel. Great rooms and good breakfast. Lovely little town too. Staff were friendly
Verified traveler
City stay
Good experience
Verified traveler
Business stay
Pleasant stay, good location.
Food is nice
Food is nice
John
Bedroom furniture rather old; unbelievably there was no glass or beaker in the room at all: Corona virus? But fair value for money.
Verified traveler
Pleasant Stay
A fine option if you are visiting Gera.
Ann Dinger
Convenient to train station but not town center
The hotel is close to the train station and next to the old Orangerie. However it is a15-20 minute walk to the center of town. There is only one restaurant in the neighborhood, but the hotel restaurant is fairly good. The rooms need electrical outlets accessible for charging cell phones.
Verified traveler
Very good hotel in Gera
Good location, 5 mins walk to Sankt Marien Kirche. Restaurant provided good food with reasonable price.
diana
Great apart from Wifi
Room was clean and spacious, breakfast (12 Euro extra) was awesome, staff was friendly. The free wifi is useless, too slow to load emails or Facebook chat. High-speed wifi had to be purchased separately. The paid wifi was fast enough for personal stuff, still struggled to use it for work.
Brendan
Very Good hotel centrally located
The Hotel was clean, bed was good and the room very comfortable, these are my main criteria for a business hotel stay. The restaurant was offers a reasonably choice of meals and their are lots of varying restaurant options close by if you fancy more of a variety in styles / tastes.The breakfast selection was excellent. Staff were polite and very attentive when assistance was required. A good experience.
Joshua
Great hotel for stopover
Hotel had easy parking, good price, clean, friendly, and comfortable. Baby crib was in the room as requested.
ron
This hotel is new. I was stopping overnight and it had a nice bar/restaurant etc. The negative surprise was the pathetic internet. You couldn't even purchase better internet. It was barely able to provide gmail access. I told the staff about my problems with internet and they were sympathetic but couldn't provide solutions. I wouldn't stay here again due to the poor internet because I require it while I'm travelling.
Verified traveler
Fabulous, ful-service hotel
PentaHotel Gera is a resort-status hotel, with an excelent buffet restaurant, clean,state-of-the-art rooms and full fitness-room facilities. It is very close and convenient to the Train Station in Gera.
Tim
Great hotel
Great staff and great hotel... only improvement would be tea / coffee in the room!
Verified traveler
Fine Hotel, expensive breakfast
This Hotel is about 15 minutes walk from the Main Railway Station. Overall we were impressed with the cleanliness and general comfort of the room and have no hesitation in recommending it to other travellers. If I had to suggest an improvement I would say that the installation of extraction in the bathroom would be a good thing, but this I know would be a major expense, I have to say that the lack of it caused us no problems. Breakfast was very expensive, so we found a small Bakerei (I hope thats how you spell it) 5 minutes up the road which did an excellent breafast for about a quarter of the price. A major improvement from our point of view would have been tea/coffee making facilities in the bedroom.
Jannik
Leider kein Businesspaket für geschäftlich Reisende.
Ansonsten war alles top.
Ansonsten war alles top.
Harry
Das freundliche und immer hilfsbereite Personal macht den Unterschied. Danke dafür👍
Martin
Freundliches Personal
Michael
Hotel ist noch im 20. Jhd. Insgesamt ein abgewohnter Eindruck. Es fuhr nur ein Fahrstuhl und beim Frühstück waren die Spiegeleier komplett kalt. Frühstück zur Rushhour ist nicht die beste Idee.
Claudia
Sehr zentral. Nahe Bahnhof. Tram 1 in unmittelbarer Nähe. Die führt auch in die Altstadt. Großes Zimmer, großes Bad. Bequeme Sitzecke mit Sessel und Tisch.
Kerstin
Ging
Line
Clean, good scent, nice decor, great breakfast
Nicole
Schönes Hotel mit angenehmer Lobby und Hotelbar.
Sehr freundliches Personal, Gute Lage..
Zimmer sind ok, Preis-Leistung passt...
Sehr freundliches Personal, Gute Lage..
Zimmer sind ok, Preis-Leistung passt...
Peter
großes, sauberes Zimmer, gutes Frühsück, nettes Personal
David
Chambre spacieuse
Heike
Das Zimmer war sauber. Das Personal sehr zuvorkommend und nett an der Rezeption, sowie im Sevice.
Die Parkmöglichkeiten durch die Tiefgarage hervorragend.
Die Parkmöglichkeiten durch die Tiefgarage hervorragend.
eric shane
Im ersten Zimmer musste meine schwangere Frau Mäuse- beziehungsweise Rattenkot sowie ein weißes Pulver, das nach unserem Eindruck möglicherweise Gift war, entfernen. Zusätzlich befand sich in diesem Zimmer auch noch eine unter dem Bett zurückgelassene Süßware. Im zweiten Zimmer fanden wir schließlich eine vollgesogene Zecke. Diese Zustände sind nicht nur unhygienisch, sondern stellen insbesondere in Anbetracht der Schwangerschaft meiner Frau eine erhebliche Gesundheitsgefährdung dar.
Sowohl die Schwangerschaft meiner Frau als auch die Mitreise unserer Katze waren vorab angekündigt, weshalb wir davon ausgehen durften, dass bei der Zuweisung des Zimmers besonderes Augenmerk auf Sauberkeit und einen einwandfreien Zustand gelegt wird. Trotz der massiven Mängel erhielten wir weder ein Upgrade noch eine Erstattung – abgesehen von den 12 Euro für das Parkticket. Darüber hinaus wurde uns trotz des gekauften Parktickets kein Platz in der Tiefgarage zur Verfügung gestellt. Stattdessen erhielten wir die unverschämte Antwort, wir müssten uns eben in den Nebenstraßen einen Parkplatz suchen. Hätten wir nicht unter erheblichem Zeitdruck gestanden, wären wir sofort in ein anderes Hotel ausgewichen.
Sowohl die Schwangerschaft meiner Frau als auch die Mitreise unserer Katze waren vorab angekündigt, weshalb wir davon ausgehen durften, dass bei der Zuweisung des Zimmers besonderes Augenmerk auf Sauberkeit und einen einwandfreien Zustand gelegt wird. Trotz der massiven Mängel erhielten wir weder ein Upgrade noch eine Erstattung – abgesehen von den 12 Euro für das Parkticket. Darüber hinaus wurde uns trotz des gekauften Parktickets kein Platz in der Tiefgarage zur Verfügung gestellt. Stattdessen erhielten wir die unverschämte Antwort, wir müssten uns eben in den Nebenstraßen einen Parkplatz suchen. Hätten wir nicht unter erheblichem Zeitdruck gestanden, wären wir sofort in ein anderes Hotel ausgewichen.
Elyor Boymurodov
Achtung, stellt keine Rechnung aus, für Geschäftsreisen nicht geeignet
Fikado
Achtung, wenn über ein Online Buchungsportal gebucht wird verweigert das Hotel die Rechnung, somit musste ich die Übernachtung privat bezahlen, da das Hotel keine Rechnung rausgibt, echt frech
Marcel
Alles ok
Marcel
Alles ok
Reiner
Gerne wieder
Alles prima, sehr freundliches und kompetentes Personal
Maximilian
The breakfast was great with a lot of variety. Our family room was a little bit worn down and didn't fit to the modern style of the lobby & restaurant. There needs to be done a renovation of the rooms very soon!
The location next to the park and restaurants nearby is great. Parking was easy in the streets next by on weekends.
The location next to the park and restaurants nearby is great. Parking was easy in the streets next by on weekends.
Detlef
Ansprechendes Haus,Gute Küche und Frühstück!
Auf Städtetour unterwegs machten Wir Stop im MERCURE Gera.Zügiger Check In,Freundliche Begrüßung an der Rezeption,Zimmer außreichend Groß,Sauber und eine Große Badewanne war auch dabei! Das Abendessen im Haus hat Uns auch Sehr Positiv überrascht und Wir meinen,daß hier ein Jeder Etwas Passendes findet,das auch zu einem Angemessenen Preis.Beim Leckeren Frühstück fehlte Es an nahezu Gar-Nichts und das Servicepersonal hat Ihren Laden im Griff!Wir jedenfalls werden Wiederkommen!
Manfred
Mein elektronisches Einchecken hätte Ich gern auf deutsch deshalb ein Stern weniger
Marit Bech
Over all et ok hotel. Lobby osv er fint, men gulvtæppet på værelset var beskidt med pletter og meget støvet i alle hjørner.
Morgenmaden var super god!
Fint til en enkelt nat på vej igennem Tyskland.
Morgenmaden var super god!
Fint til en enkelt nat på vej igennem Tyskland.
Christina
Super fint hotel - nemt at komme til når man skal videre sydpå på- fin morgenmad og nemt at parkere
Anita Holm
Fint ophold
Hotel af ældre dato, men senge, rengøring osv var helt i top.
Der kører sporvogne hvor hotellet ligger, så en obs på p-kælderen kunne have været lækkert.
Vi spiste på en restaurant nær hotellet.
Lille gåtur og så står man i centrum.
Der kører sporvogne hvor hotellet ligger, så en obs på p-kælderen kunne have været lækkert.
Vi spiste på en restaurant nær hotellet.
Lille gåtur og så står man i centrum.
Lothar
Alles in Ordnung, Gern mal wieder.
Daniel
Schönes großes Zimmer. Ruhig und gutes Frühstück. Schöne Umgebung mit Parks!⁷
Georg
Alles super! Empfehlenswert
Kurt Peter Bruno
Wir waren zu einer Oper im Theater angereist was in unmittelbarer Nähe des Hotels liegt. Dies ist natürlich recht praktisch. Auch vom Hauptbahnhof ist das Hotel fußläufig zu erreichen. Freundlich, hilfsbereites und kompetentes Personal! Wir sind sehr zufrieden!
Gisela
Schöner kleiner Urlaub
Sara
Bra vistelse. Rent, fräscht och trevlig personal.
Regine Helga
Alles bestens und ein sehr gutes Frühstück
PELZER
Es ist gut wie immer
Nicky
Das Hotel liegt zentrumsnah, man kann alles zu Fuß erledigen u ist dazu noch ein schönes ruhiges Hotel! Sehr zum empfehlen!!!
Norbert
Empfehlenswert! Tolles Zimmer mit bequemen Betten. Zur Innenstadt sind es ca. 1km zu Fuß. Personal sehr freundlich.
Andreas
Licht, aber auch viel Schatten
Das Positive vorneweg: das Personal ist ausgesprochen freundlich und zuvorkommend, sowohl an der Rezeption wie auch beim Frühstück. Das Zimmer ist groß und ruhig, das Bad modern und sauber. Auch bietet der Frühstücksraum genügend Platz und mehrere Kaffeemaschinen - beides wusste ich sehr zu schätzen.
Das Zimmer war aber ansonsten so abgenutzt und \"muffelig\", wie ich es in einem Hotel dieser Kategorie ehrlicherweise indiskutabel finde. Da das Hotel auf Grund einer Großveranstaltung komplett ausgebucht war, habe ich auch gar nicht erst versucht zu tauschen.
Und wenn man ein Nichtraucher Zimmer bestellt, irritiert ein Aschenbecher auf dem Tisch schon sehr...
Das Zimmer war aber ansonsten so abgenutzt und \"muffelig\", wie ich es in einem Hotel dieser Kategorie ehrlicherweise indiskutabel finde. Da das Hotel auf Grund einer Großveranstaltung komplett ausgebucht war, habe ich auch gar nicht erst versucht zu tauschen.
Und wenn man ein Nichtraucher Zimmer bestellt, irritiert ein Aschenbecher auf dem Tisch schon sehr...
Alexander
Günstige Verkehrslage, gute Anbindung an den Nahverkehr (Tram), ruhige Zimmer zum Innenhof, Parkmöglichkeiten in den Nebenstraßen oder in der Tiefgarage vorhanden, ideal zum Theaterbesuch
Hermann
Es war angenehm und sehr freundlich!
Dagmar
Das Foyer wirkt nicht einladend! Das Zimmer war in Ordnung!
Julia-Christiane
Ist ok. Aushaltbar.. Würde aber nicht wieder hingehen
Trond
Fint og rent hotell.
Ralf
Gerne wieder
Gut gelegenes Hotel mit schöner, ruhiger Umgebung
Verified traveler
Schimmel-Hotel
Wir sind von Zimmer zu Zimmer gewandert, doch in jedem Bad war Schimmel,auch bei den letzten Nr. 5 oder 6, sauber wird dort nicht gemacht.Mein Sohn und ich wollten einfach nu ein schönes Wochenende genießen. daraus wurde leider nichts.obwohl es im Vergleich ein teures Hotel ist.
Heinz Dieter
Dieses Hotel verfügt leider nur über eine Badewanne in den Gästezimmern ! Sie haben angeblich kein einziges
Zimmer mit einer separaten barrierefreien Dusche !
Damit ist dieses Hotel nicht seniorenfreundlich, und
für diese Zielgruppe absolut nicht zu empfehlen.
Sehr unfreundlicher Empfang ! Ich sah mich auf
Verlangen der Rezeptionistin genötigt, den ganzen Übernachtungspreis im voraus bar zu bezahlen !
Zimmer mit einer separaten barrierefreien Dusche !
Damit ist dieses Hotel nicht seniorenfreundlich, und
für diese Zielgruppe absolut nicht zu empfehlen.
Sehr unfreundlicher Empfang ! Ich sah mich auf
Verlangen der Rezeptionistin genötigt, den ganzen Übernachtungspreis im voraus bar zu bezahlen !
Reiner
Schönes Hotel in guter Lage in Gera
Hermann
Sehr gute Lage
Nancy
Alles okay, auch nach sehr späten ankommen
Detlef
sehr schön
Esa
Tasokas hotelli Gerassa
Hyvä hotelli hyvällä sijainnilla kaupungissa. Ravintolan annos illalla oli oikein maistuva. Pysäköinti hotellin alla hallissa.
Marie-Christine
Der erste Eindruck war leider nicht so gut. Wir haben zumächst ein sehr abgewohntes Zimmer bekommen. Schon beim ersten Betreten kam uns ein muffiger Geruch entgegen. Die Tapetenkanten waren abgelöst und teilweise waren schon Löcher in der Tapete. Wir haben das Zimmer reklamiert und daraufhin ein modernisiertes Zimmer bekommen, das den Bildern entsprach. Wir sind froh, dass man uns entgegengekommen ist. Aber solche Zimmer überhaupt anzubieten, wenn man nicht ausgebucht ist....
Detlef
Sehr gutes Frühstück- Buffet !
Klaus
Alles ok und empfehlendswert
Jakob
Das Hotel war sehr sauber, das Bett äußerst bequem, das Personal freundlich und hilfsbereit und die Lage sehr zentral.
Ralf
Hotel ist zu Empfehlen.
Mitarbeiter waren sehr bemüht das ich ein Zimmer, zur späteren Stunde, bekomme. Die Reservierung über Expedia hatte leider nicht geklappt hat.
Sonst kann ich nur sagen 👍
Mitarbeiter waren sehr bemüht das ich ein Zimmer, zur späteren Stunde, bekomme. Die Reservierung über Expedia hatte leider nicht geklappt hat.
Sonst kann ich nur sagen 👍
Sandy
Parkhausgebühren etwas zu hoch
Gunther
Insgesamt ok
Horst
Ein nettes Personal sehr gute Zimmer und guter Service.
Ewa
sehr netter Empfang, gutes Frühstück - vor allem gab es auch Filterkaffee!
Bernd
Sehr zuvorkommend und freundlich. Jeder Zeit wieder.
Peter
Empfehlenswert und nichts zu bemängeln
Das Hotel ist in einem sehr guten Zustand und das Personal ist sehr freundlich und zuvorkommend. Die Zimmer sauber und die Betten himmlisch. Frühstück Ok.
Sabina
Toppenbra hotell
Toppenbra hotell. Bra läge i lugnt område. Bra parkering under hotellet om än kanske lite trångt för större bil.
Rummet var rent och fräscht. Otroligt bekväma sängar. Frukostbuffén innehöll allt man kan tänka sig och allt var färskt och välsmakande. Personalen var trevlig. Allt var verkligen super.
Rummet var rent och fräscht. Otroligt bekväma sängar. Frukostbuffén innehöll allt man kan tänka sig och allt var färskt och välsmakande. Personalen var trevlig. Allt var verkligen super.
Frida
Mycket bra frukost, rent, bra sängar och vi hade badkar vilket sonen på 3 uppskattade väldigt!
Verified traveler
Super flot hotel, og meget lækker morgenmad. Synes at hotellet er meget bedre end det indtryk vi fik på billederne
Claudia
Das Personal im Hotel war durchweg wunderbar aufmerksam und freundlich. Jeder Wunsch wurde uns erfüllt und wir bekamen tolle Tipps für Ausflüge. Direkt neben dem Hotel befindet sich die Orangerie Geras mit Park, außerdem fußläufig gute Restaurants. Wir würden hier jederzeit wieder einkehren
Rudolf
AQlles Ok
Daniel
Personal war sehr freundlich
Zimmer war in Ordnung
Bad war sauber
der Fuß vom Bett war ab, ich musste ihn erst wieder montieren, unter dem Bett lag noch Papier, seitlich am Nachttisch ist etwas klebriges heruntergelaufen
Zimmer war in Ordnung
Bad war sauber
der Fuß vom Bett war ab, ich musste ihn erst wieder montieren, unter dem Bett lag noch Papier, seitlich am Nachttisch ist etwas klebriges heruntergelaufen
alexander
Friendly welcome. Outdated rooms, only few renovated. Uncomfortable bar. Large but crowded breakfast buffet
Not worth 100
Not worth 100
Denis
Bettmatraze war unbequem, Teppich veraltet. Nur Badewanne, keine Dusche. Für Nichtraucher kein Zimmer mehr verfügbar gehabt wie gebucht, anstatt besseres Zimmer zu geben wurde eins schlechteres gegeben.
Verified traveler
Alles OK
Gut gelegen und alles bestens für uns für einen kurzen Trip in Gera.
Peter
Gutes City-Hotel
Gutes City-Hotel, freundliches Personal, sehr gutes Frühstück, leider hat der Chek-in extrem lange gedauert.
Ilse und
Gefallen hat uns die Nähe zum Park (Küchengarten) und die verschiedenen Gaststätten im Umkreis.
Nicht gefallen hat uns der durchgetretene Teppichboden in den Fluren.
Nicht gefallen hat uns der durchgetretene Teppichboden in den Fluren.
Doris
Das Frühstück entsprach meinen Erwartungen. Zimmerreinigung wurde nachlässig ausgeführt
Ulrike
Super Hotel
Verkehrsgünstig gelegen, öffentliche Verkehrsmittel in unmittelbarer Umgebung, zu Fuß 15 Minuten bis ins Zentrum von Gera, 3 Minuten zum Hofwiesenpark. Sehr freundliches Personal an der Rezeption. Restaurant und Bar nicht genutzt, machten aber einen sehr guten Eindruck - sogar eine kleine Terrasse vorhanden. Zimmer und Bad geräumig und sehr sauber. Nicht die allerneueste Ausstattung, jedoch funktionstüchtig und unbeschädigt.
Sebastian
Möbel und gesamte Ausstattung des Zimmers sind abgewohnt und total aus der Zeit gefallen.
Randi
Fint hotel til prisen
Udmærket hotel til en enkelt overnatning. Pænt værelse, men lidt upraktisk indrettet badeværelse, og der stod folk og røg udenfor på terrassen under vores vinduer!! Rigtig dejlig græsk restaurant tæt på hotellet.
Tina
Perfect hotel
Absolutely perfect hotel:-)
Great room, great service and amazing breakfast.
Great room, great service and amazing breakfast.
kenneth
Lige som det skulle være 😊
peter
nice area
hotel in a nice area.. but service is to a minimum. Also the rooms could do with an update...
Verified traveler
Personal eher schlampig,keine infos zu fruehstueck wlan oder aehnliches, keine infos im zimmer, zimmer generell runtergerockt sehr alt und dreckig. Ich komme nicht wieder :(
Grzegorz
POLECAM
Bardzo miły i pomocny personel, śniadanie ok.
Verified traveler
Enttäuschend
Bett und Bad waren sauber und gut. Aber der Rest ist dringend sanierungsbedürftig! Die Möbel sind alt die Auslegeware verschlissen genau so wie der löchrige Sitzbezug des Stuhles. Fitnesraum und Sauna sind geschlossen und die Bar sowie das Restaurant sind zur Zeit Baustelle. Hier muss dringend gehandelt werden um wieder einen 4-Sterne Standart zu erreichen!
Alexander
Ein Mercure, mit besonders freundlichem Personal
Ein typisches Mercure Hotel mit entsprechendem Service. Hervorzuheben ist die Freundlichkeit des Personals beim Check-in und auch beim Checkout aber auch beim Frühstück. Ein paar Abzüge gibt's für die sehr weich Matratze und der Teppich könnte Mal ausgetauscht werden. Er ist zwar sauber, wie auch der Rest und vor allem das Bad, aber man sieht ihm sein Alter an und man hat das Gefühl, dass man ihm sein Alter auch erriechen kann. Irgendwie halt etwas muffig.... Ansonsten top und alleine das freundliche Personal ist ein Grund wieder zukommen.....
Location & surroundings
Mercure Hotel Gera City
Gutenbergstrasse 2a Gera 07548 Germany, Gera, Germany
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Mercure Hotel Gera City
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