Name: Novotel Bandung
Address: Jl. Cihampelas 23, 23, Java, 40171, ID

10/10

Exceptional

03 May 2026

Hendaru

All is good

Friends_and_family Family

8/10

Excellent

31 Jan 2026

stan

very clean room, nice staff and always asking if everything is okay. The only issue is the lack of restaurants/bars in the immediate vicinity.

Leisure Self

10/10

Exceptional

16 Nov 2025

Charles

Great places

Business Friends

10/10

Exceptional

25 Jun 2025

Mohamad Roslan

Convenient location in kota Bandung

Leisure Family

10/10

Exceptional

15 May 2025

Harrison

It’s was vary nice

10/10

Exceptional

05 Mar 2025

Adam

Awesome hotel

It was awesome. Super comfortable, very friendly staff, everyone was quite helpful. Loved the bath and how the bathroom had a REAL DOOR. Nice smells throughout the entire place. The only negative was hearing the call to prayer at 430am.

Partner

8/10

Excellent

21 Sep 2024

Verified traveler

Clean but slightly dated rooms

Slightly dated rooms, but clean. Staff were very friendly.

Friends_and_family Family

10/10

Exceptional

31 Jan 2024

Marlon

Decent hotel for a few nights.

Leisure Partner

8/10

Excellent

19 May 2023

Mohd safwan zaki

So far so good..peaceful

Business Self

10/10

Exceptional

26 Sep 2022

stephen

Excellent

Fantastic everything was good breakfast excellent so much choice and fresh ,every member of staff i encounteted was friendly and efficient ,good lication ,will definitely be back

Friends_and_family Family

10/10

Exceptional

02 Jan 2022

Ari

Recommended Hotel for stay in Bandung

Pretty nice hotel and great breakfast.

Friends_and_family Family

10/10

Exceptional

22 Aug 2020

M.Y.P.

Hotel nyaman di kala pandemi

Kualitas kamar hotel sangat terjaga dan mengikuti protokol kesehatan dengan baik. Breakfast food-nya enak. Ada sepeda yang bisa dipinjam. Kalau ke Bandung lagi, ingin menginap disini lagi.

Friends_and_family Family

8/10

Excellent

21 Aug 2020

Shawn

Nice place

Great facilities and very safe during new normal.

Partner

8/10

Excellent

18 Feb 2020

Sani

Actually I want to give it Full star but theres something I'm not understand from fungtionality of Online Booking either straight from Accor group website or Hotel.com, I was booking far away before day I should check in thru hotel.com , room Non smoking and paid, but when my wife check in front desk said the room are not avaible ,even the person in front desk must check again the booking that I Made, back and forward, and end up with room in the smoking floor. Like or this like we accept that room even I respect they service to over us Spray and clean odor on the room. They said they can't find us the room in non smoking area because they had big group, it should be a problem because we book the hotel far away before our date. Basically this hotel have nice location, hotel staff nice, variety food in the break fast

Partner

4/10

Poor

27 Jan 2020

Felicia

The staffs were friendly and approachable, service was good. However, this hotel seems to be near a mosque which affects our sleep as it was loud and clear when they do their prayers during midnight.

Leisure Family

6/10

Pleasant

28 Nov 2019

Verified traveler

I have few novotel this hotels service as good as the one in malaysia

Leisure Family

8/10

Excellent

10 Nov 2019

Verified traveler

Great location. Well maintained hotel. Efficient front desk and hose keeping employees. Safe environment and nice people in Bandung.

Business Partner

8/10

Excellent

30 Oct 2019

Ng

Room are clean and nice environment.
Only breakfast need to be improve at least more choices.

Business

10/10

Exceptional

17 Oct 2019

Verified traveler

Family friendly hotel, equipped with kids activities such as hand painting,also they have a unique check in counter for kids. Wide spread of breakfast, staffs were all friendly & helpful. Fast room service. Complimentary iron service due to inavailability of iron board. Highly recommended.

Leisure Partner

8/10

Excellent

12 Oct 2019

NR

Staff was helpful and polite. Good breakfast.

Leisure Friends

10/10

Exceptional

06 Oct 2019

Pradeepkumar

happy stay.

lovely stay. good service from all staffs. nice breakfast. Front desk very kind and helpful. especially Miss Fuji.

8/10

Excellent

30 Sep 2019

haziman

Nice

10/10

Exceptional

30 Sep 2019

sudarsono

good hotel

room spacious and breakfast wonderful

10/10

Exceptional

13 Sep 2019

Kam Ying

Comfortable stay

I've always enjoyed my stay at Novotel hotels. Was not disappointed!

10/10

Exceptional

12 Aug 2019

Verified traveler

The service we received was outstanding, The staff tried their best to cater to our requests. We had a wonderful and restful stay in Novotel.

Leisure Family

10/10

Exceptional

07 Aug 2019

ERIC

The hotel is located in the central of city. just 15 min from airport. Room is nice and clean, Breakfast is good, the service is excellent.

Friends

8/10

Excellent

04 Jul 2019

AndyTan

Location is good. Istana Plaza Mall about 700 m to go if like to eat at mall nearby or Bandung Indah Plaza Mall less than 1km. The breakfast is nice and staff quite efficient. The only bad experience is after long trip and decided to eat at hotel restaurant.
The mee gorang is not hot at all when my wife ate. She told me not warm too, but just finished it since hungry and want quickly go up room to rest. I feed back to the staff whom serve us,but we too tired continue and pay quickly go up the room. Room is quite spacey, but lack of those power switch for 3 pin plug. Overall okay.

Leisure Partner

10/10

Exceptional

30 Jun 2019

Adzuhri

Nice LeAccor Group Hotel

Got an upgrade to junior suite room with excelence honeymoon room setup for free. Staff was friendly and the building was well maintenance.

Family

10/10

Exceptional

20 May 2019

Verified traveler

The location was convenient. Sadly the spa was closed when I was there.

Leisure Friends

10/10

Exceptional

13 May 2019

Verified traveler

good and cheap hotel in bandung

check in smooth, no deposit fee required. i booked 2 rooms with breakfast for 4 adults (and 1 child got free entry). overall good for family.

Family

10/10

Exceptional

05 May 2019

Ina

Room is spacious and clean. Breakfast a lot of variety. Nice place to stay. Will recommend my friend.

Leisure Partner

6/10

Pleasant

28 Apr 2019

Verified traveler

Quick check in & good location

Quick check in however the condition of the rooms is average ..

Family

10/10

Exceptional

14 Apr 2019

Verified traveler

It was a great stay and the food qas lovely. Would definitely come again.

Leisure Friends

8/10

Excellent

10 Apr 2019

Verified traveler

Service was outstanding!!
However facilities within the Hotel could have been better.

Leisure Family_with_children

8/10

Excellent

31 Mar 2019

Verified traveler

Clean room, toilet etc but the toilet has a strange smell. Not sure what it is, doesnt go away

Leisure Partner

8/10

Excellent

14 Mar 2019

Peng Cheau Patrick

Value for money

Hotel.com should stated that booking at certain room type is entitle to one way airport or railway shuttle. I book the higher value room but the shower head was old compare to my colleague who stay at a cheaper and smoking room.

10/10

Exceptional

07 Mar 2019

Victor

Good stay

Great staff and they will greet you with a smile

8/10

Excellent

14 Feb 2019

Verified traveler

It was to expensive.

8/10

Excellent

05 Feb 2019

Verified traveler

Comfortable, clean , convenient location, good breakfast
reasonable room size , clean toilet

2/10

Poor

27 Dec 2018

Jin Tiong

Never again...

Checked in at 2:30pm. Booked 2 rooms and 1 room not yet ready. But never mind... had the christmas eve buffet dinner which was awful. First time in our lives that our family Christmas dinner was so poor. Breakfast was so so but overall food was very disappointing. Checked out with the most sour faced lady, Novi. Gave me a lump sum bill to sign off. When I asked for a breakdown, the look on her face would have made milk curdle. So I said screw it, signed and paid. This was my very first experience that was so bad with Novotel. Typically Novotel is very good, Never again.

Family

8/10

Excellent

01 Dec 2018

Kwek

Happy Stay at Novotel

Hotel is under minor renovation the looby is half closed hence the space is congested. However, the check in and check out was efficient and staff were friendly. Breakfast spread is acceptable but the egg station is crowded as there is only one staff taking the order as well as preparing the ordered eggs. I waited 15 mins for my scramble egg. Overall stay is alright and good.

Family

10/10

Exceptional

07 Nov 2018

Nina

It is located across the road from a convenience store (Circle K), which was great to get snacks and drinks. Distance to popular shopping locations were within 3km as well (such as Paris Van Java, 23 Paskal, Rumah Mode). Front desk was friendly and helpful throughout; from check-in to check-out. Wifi connection was strong even in the room. The breakfast buffet spread was decent, and the food itself was good. On our last night, we packed food to the hotel for dinner and the staff were very kind to provide plates, bowls and cutlery for our meal. The only down side was that the toilet tissue paper and tissue box were not replenished even after room service.

Nevertheless, keep up the good work Novotel!

10/10

Exceptional

03 Oct 2018

Verified traveler

Value for money, efficient, clean, good service, good location and excellent staff.

10/10

Exceptional

24 Sep 2018

Jimmy

Polite and Courteous Staff

Very helpful front desk with special mention to Ms Mina who helped me get a grab taxi to Paskal 23 using her handphone and also helped to called our driver to deliver our Amanda Brownies which we ordered and to be delivered to the hotel. Similarly, the restaurant/lounge staff were also very helpful to helped us request for a simple breakfast before we head to the airport on Mon, 24/9. Overall, well done to everyone at Novotel Bandung, keep up the good work.

8/10

Excellent

13 Sep 2018

Verified traveler

Because my flight is at 4pm and I want to do some shopping during during the morning, the front desk staff Allowed me to check out late, which is great. Hotel lunch buffet is so so. No money exchange service. Strategic location, close to airport, shopping district, historical sites.

8/10

Excellent

02 Sep 2018

psban

Good location

Novotel has always maintain a high standard in customer satisfaction n service.

8/10

Excellent

25 Aug 2018

Gnyrret

Well located in the heart of the city; but quiet enough except for the sounds of the band on weekends. But not too obtrusive.

Breakfast - adequate with Indonesian rice porridge and an egg station.

10/10

Exceptional

19 Aug 2018

Muhammad

Relax and comfortable holidays.

The hotel serve good and nice food, buffet or a la cart. The price not that expensive. The Room clean and service is good. There are 44 TV programs to choose from cartoons, News, drama and movies.

Partner

8/10

Excellent

16 Jun 2018

carles

Good hotel in the central Bandung

Nice hotel but the interior is quite old fashioned. The carpet in the corridor is smelly, the corridor is stuffed (pengap) and quite hot

10/10

Exceptional

11 May 2018

Grace

Wonderful hotel like Home！

Helper was resting in hotel room, went out with son for lunch. Helper call & said in hospital, hotel staff send her. I’m really touched & appreciate especially Ms Itan. She have all the experience to share with the staffs, what they should do even she’s not around. The staff even call to see how is my helper. Thank you to the whole team. All the best &
God bless!

8/10

Excellent

10 May 2018

Val

nice hotel and the food

Nasi goreng Novotel is very good. The staff very friendly!. The location very strategic.

8/10

Excellent

04 Apr 2018

Verified traveler

The location close to culinary place

Family

6/10

Pleasant

30 Mar 2018

Markus

Very expensive for what you get

Only spent a night there and had to leave early so can't speak for the overall facilities or breakfast range.
However I was hoping for a very clean room after several bad experiences in other cities in cheaper hotels but to no avail. Shower was also pretty dirty regardless of the upgrade (Pictures attached).
The staff however were quite friendly.

10/10

Exceptional

05 Mar 2018

Sagar

Very pleasant hotel

The staff are Super nice. Hotel is clean and quiet nice to stay.

8/10

Excellent

28 Feb 2018

Nieza

Simple settings with friendly staff

Overall, our stay was good. Check in processs was fast, room - clean and spacious for 2 person, shower a bit low preasure. Bed and pillows are great. The breakfast buffet was ok but some of the food were too salty or tasteless. The best part is i was surprised by a birthday cake & wishes from the staff..they came to the room to send to cake. Thank you Novotel Bandung!

8/10

Excellent

25 Jan 2018

Daryl

Friendly and helpful staff

Friendly and helpful staff will assist when you need...

10/10

Exceptional

21 Jan 2018

PRADEEPKUMAR

lovely stay. good breakfast. nice bed. sleep well. front desk and breakfast staffs very friendly. especially Kanza.

8/10

Excellent

28 Dec 2017

Mazie

Nice, clean and comfortable hotel.

We were welcomed by friendly staff. The room was spacious and the pillows were just the right texture!! Breakfast menu was also a generous spread ie. local Indonesia quisine like nasi uduk, mee ayam were tasty..even Father Christmas was present on Christmas Day with a group of children singing the Christmas songs to the guests....

8/10

Excellent

05 Dec 2017

Richard

Lovely Stay at Novotel Bandung

My friends and I had a very good time in Bandung. Staying at Novotel Bandung contributed to this greatly. Staff were friendly and helpful, especially the Manager, Edi. I would stay at Novotel Bandung if I ever visit Bandung again.

Family

6/10

Pleasant

25 Nov 2017

Budiono

Not satusfied

Staffs are excellent, bathrooms both showers and faucets are not working properly. Internet is slow. During Checked out time make sure double check your rate make sure not overpay the bill. It’s was happened to me

Family

10/10

Exceptional

20 May 2017

Daniel

Very good for the price.

This was a first time trip to Bandung for the weekend with friends. The hotel was very good for the price, nicely appointed, rooms are spacious and have everything you need. Nice restaurant, bar and common areas. Great service. On the negative side, the towels and linens in general need to be renovated and the air conditioner was not controllable from room. It stayed on the higher temperature despite changing settings.

Family

8/10

Excellent

06 Apr 2017

Yue Kheong

Pleasant stay

The hotel stay was fine but the traffic getting in and out of the hotel was really a challenge. We enjoy the breakfast very much and the room is comfortable. We suggest that a simple card to list the various TV channels would be useful.

Family

8/10

Excellent

13 Feb 2017

Vivi

Ok stay at Novotel

In general it's good, it's just the shower head need to be fixed, cleaning service has to assure to refill the amenities and toilet roll. The breakfast is just ok. Slow check out process.

Family

8/10

Excellent

06 Feb 2017

Verified traveler

I stayed in Novotel for 2 nights. Hotel staffs are friendly n helpful, room is clean and comfortable. At good location; walking distance to Malls n shops, and easy to call a cab.

10/10

Exceptional

19 Jan 2017

Faze

Great Hotel

Buffet breakfast was ok, tasty. Not much variety but it taste nice.
Bathroom was a bit weird when there's no place to hold/put soap,shampoo other than floor

8/10

Excellent

02 Jan 2017

Verified traveler

Nice and Comfortable hotel. Novotel Quality.

Nice stay. Welcome cool water drink - refreshing in Indonesia's climate. Bandung weather is quite cool though. Spacious comfortable room. Extra bed is $350K rupiah a night though - request at the counter.
Book with breakfast - fill your stomach before exploring during the day.

Family

8/10

Excellent

31 Oct 2016

Arif

good hotel

very close to my work & quiet place

8/10

Excellent

18 Sep 2016

Verified traveler

Nice Location

Nice location and friendly staffs. Recommended for business travelers.

10/10

Exceptional

13 Sep 2016

Cindy

Comfortable room, hot water, delicious breakfast

We really enjoy our stay here. We booked for non smoking room but when we arrived, the room was not ready (it's around 15.30).
We have to wait around 15 minutes before check in.
But except that everything was excellent.
The room was spacious, simple, good lighting (some hotel is quite dark and cannot adjust the light), hot water and the water flow is nice. It was so fast to fill the bathtub.
Delicious breakfast with a lot of choice. You should try the mashed potato.
Wifi was fast and the signal is quite stable.
We even get voucher 100k for the restaurant.
Service also very good, fast response and friendly staffs.
Good location, even it's located in Jl. Cihampelas, you don't have to pass Ciwalk (always heavy traffic jam in there).
Definitely will stay here again.

Partner

10/10

Exceptional

11 Sep 2016

OLEG

Good hotel

Good!!!

6/10

Pleasant

03 Sep 2016

Verified traveler

Can do better.

Massage from hotel was so awful. Please do not try it. They shortchanged us on the timing and even the experience was so bad. Bad masseuse who kept talking and didn't even bother to dim the light in the room. Room was so so the basic amenities that you may require in the room. Bed was not really comfy as well.

8/10

Excellent

18 Aug 2016

Evelyn

Poor wifi

I don't fell comfort with the wifi..

Family

10/10

Exceptional

16 Aug 2016

Verified traveler

Quiet and very comfortable

A nice bday treat received a complimentary cake.. whatever you need is just a phone all away and it will be sent within a minute

8/10

Excellent

08 Aug 2016

Joanne

Feedback on recent stay

Staff attitude overall is good. I would give praise especially to concierge staff - the two drivers who took care of picking us up upon arrival and bringing back to airport on departure day. They are very courteous and smiling drivers which are very good and important for any visitors.

For this particular stay, I am a bit disppointed that my 2 rooms were not ready despite arrival close to 4.30pm which was not so acceptable. It was compensated however we were given 2 rooms on same and high floor after a while.

6/10

Pleasant

21 Jun 2016

Verified traveler

Staff were friendly and helpful, food wasn’t that great for dinner buffer.

10/10

Exceptional

20 Jun 2016

Richard

Clean, New, Hip and central

Location is central to most of the food scene in Bandung, try utilise 'Go-jek' application to order food around bandung to avoid traffic

8/10

Excellent

08 May 2016

John Seet

Nice hotel for family and friends

Our group of 16 had an enjoyable stay over 2 nites, no complaints

6/10

Pleasant

05 Apr 2016

Verified traveler

average hotel

this hotel is just an average hotell. the bathroom is to small. not like another novotel. limited choice of breakfast menu's and the square restaurant also not comfortable

Family

8/10

Excellent

21 Mar 2016

Verified traveler

Nice staff, great location

I has requested to extend my checkout to 1.30 pm due to flight time. The front desk staff has agreed to it but add on it is until 1.30 pm only. I replied her i wont extend any more as i will take flight soon.

It gave the impression that no further extension is allowed even the room is available.

8/10

Excellent

10 Mar 2016

Verified traveler

It's a Novotel well run

It's a Novotel all well run clean and efficient very friendly staff.
Breakfast not exceptional but good.

Partner

6/10

Pleasant

08 Jan 2016

abdilah

Swimmingpool and fitness facility too small
There's no shopping centre near the hotel

Family

8/10

Excellent

28 Dec 2015

DONNA

Great holiday

Pleasant and comfortable..staff friendly and courteous.

Partner

10/10

Exceptional

06 Dec 2015

Verified traveler

Busy Hustling Road

the neighbourhood is like 10-15mins walk from cihampelas street. the location was good as it really took < 20mins from the airport to the hotel. but the road was quite busy, hence we didn't go out when it got dark as it requires us to cross the road to get to cihampelas street. however, the service there was good! wouldn't mind returning there again!

Family

10/10

Exceptional

04 Nov 2015

Saiful Rizal

Just pure awesomeness.

We booked at a very last minute. We encounter problems from the house we rented thus the last minute booking. I love how the DM serve us during the check in. He was very professional and polite. Our bookings didn't manage to go through but he handle it well. We manage to check in after making a deposit of 300,000rp. Room was much larger than expected. Bed and pillow was so comfy! Everything was well cleaned. Staffs were polite. Breakfast was an absolute amazing! I love everything about this hotel. Taxis were easy to get too! Free wifi was an added bonus. This hotel was a definite highlight of our stay.

Thanks Novotel!

Family

10/10

Exceptional

18 Oct 2015

Verified traveler

Nice hot

Great

8/10

Excellent

02 Oct 2015

Andi

Weekend in Bandung

Pros : good breakfast
Con : small pool
Overall good hotel especially got very cheap promotion fare.

Family

8/10

Excellent

27 Sep 2015

Mohammad Nadzwan

Good

Good service. Great room conditions..but location far from tourist attraction. Good if for business...

Family

8/10

Excellent

22 Sep 2015

Verified traveler

Nice Hotel

Everything is good except the room's condition. It's a bit old indoor.

4/10

Poor

05 Sep 2015

Chris

Not a great hotel but not completely the worst.

I stayed in this hotel for two days but I find it to be quite noisy during the night and early morning especially when they have their outdoor prayers. I found yellow stains in the bed sheet and informed the hotel front desk, luckily they changed it later in the day while I was out for a business meeting. Overall, it is not a great hotel, the hotel foods definitely need a lot of improvement for breakfast and dinner. The food selection is not that great. Perhaps my standard are too high for the hotel or their standards are just a bit low for my taste.

8/10

Excellent

11 Aug 2015

yogi

Great & recommended

Overall ok except they change type of room from kingbed to twin because of availability while check in. Location is great only 2km to braga citiwalk. Breakfast also great lots of choice. Parking is sufficient no need to pay if you bring car..just named your room. Rate is cheap because i got promo. Recommended to family trip.

Family

10/10

Exceptional

24 Jul 2015

Fanny

the service need improvement

Im so happy can stay at novotel for 2 days. Breakfast was good and have many kind of foods.and im interest to stay here again.

Family

8/10

Excellent

24 Jul 2015

Gunawi

Overall ok.

Overall satisfied. Except the amenities provided are not adequate and yave to make special request. Toothbrushes are not provided automatically.

Family

10/10

Exceptional

08 Jul 2015

Verified traveler

Front Office

I'm there to celebrate my 5 yrs annivesary and make arrangement with the hotel to suprise my wife. The Front Office Manager Ehksan really help to ensure my requirement are met. Thumbs Up Ehksan!!!!

Partner

10/10

Exceptional

06 Jul 2015

DJEKY

Nice n clean hotel

Clean rooms, there is a Mini mart across the hotel. Heated swimming pool. We were stayed for just 1 night for 3 rooms.

Family

8/10

Excellent

24 Jun 2015

Karen

Comfortable Stay

Comfortable stay. Rooms were neat and clean. Breakfast spread was good

Family

6/10

Pleasant

11 Jun 2015

Charles

Good Friendly staff

Room was good enough, but still can hear noise from people walk outside your room.
Good service, all hotel team friendly and welcome the guests.
Location in city center, but only few choices for restaurants nearby (walking distance)

6/10

Pleasant

05 Jun 2015

Verified traveler

Nice room but thats about it.

Room was nice, pool was very small and the one wall was very unsafe. Breakfast was way overpriced.

Family

8/10

Excellent

08 Apr 2015

kang

close to the shopoing center

feel likes everythig is easy and comfact .
i like this hotel

10/10

Exceptional

01 Apr 2015

Noh

good hotel near everywhere, mall like Ip, Bip.

Good experience while i was here, near to everywhere espicially the Bandara Hussien Airport.
My 2nd time here time here, this hotel never let me down, the room service is in tip top condition. Thumbs up, definately will come back.

6/10

Pleasant

27 Mar 2015

Christina

our time in bandung

When we book this hotel,we had 5pax,with breakfast and when we got there we were told that 1pax had to pay for the 16-20thmarch,which we have pre-paid for it.Alittle disapointed abt the deal,and we were moved 4 times between rooms as our room had croacoches,but had good last room for the 3 of us on the last night before departure.

Family