Townhouse Oak Cihampelas Near Ciwalk

Indonesia , Bandung
BANDUNG, Jl. Cihampelas No.119 - 121
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15 reviews shown

4/10

Poor

17 Sep 2018

Verified traveler

No issues during check in but air cond in the room need to do some servicing as it was not cool at all. Room key card was unable to use and I had to wait about 15 mins for technician to come and replace a new card.

8/10

Excellent

06 Jul 2017

Lala

Good hotels nice service . need more space for swimming pool

Family

8/10

Excellent

20 Dec 2016

Abdul

Good Location. Near shopping area.

Hotel Staff very Helpful. Only down side is the Breakfast not to the standard to this 4 star rated hotel really need to improve on the menu.

6/10

Pleasant

07 Dec 2016

Jervenne

Room was not very clean.

We stayed 4 nights at this hotel, mainly because the location sounds great and there's a free airport shuttle. Tried to email them 2 weeks beforehand about the shuttle but no reply. When we reached the day before, we got a local to help us call and found out that they dont provide shuttle beyond 5pm. Nevermind, perhaps we can utilize the shuttle on our last day. However to our dismay, the staff told us their driver does not work on Sunday. Bummer. Wish they can state this airport shuttle timing on hotels.com description page more upright.

We really look forward to have a nice hotel to stay, however, room needed more TLC. Bedsheet had some stains, and the sofa chair was badly stained. We realized that they only took 5minutes to make-up the room and no wonder they neglected the stains. There were also corners in the rooms that has big dark spots. Wifi is on and off depending on how many users are tapping in.

Neighbourhoodwise - we were unfortunate that there were some construction going on at the road outside the lobby, which made us felt unsafe walking past the unbarricaded construction everytime.

Pros: the female staff in the lobby was very friendly and welcoming to us. Even gave us some helpful tips here. Hotel is well-known amongst drivers so we never needed to provide the address.

Partner

6/10

Pleasant

05 Nov 2016

Paul

Cheap hotel for shoppping

My floor was being renovated, so was a lot of noise from 6am daily, wasnt told of this when checked in.. Breakfast was terrible, hot food was cold and what was meant to be cold like fruit platter was hot,. would stay again, but wont bother with breakfast

8/10

Excellent

21 Oct 2016

Irwan

Overall its okay

Family

2/10

Poor

18 Oct 2016

Richardo

Very very disapointed

Dear Hotel Promenade,
I was stay at your hotel on Saturday Oct 15th, 2016.
Booking via Venere.com, Confirmation Number 133235869033.

It was a long day for me and my wife as we arrived at your hotel about 10 PM.
The only thing that I would did that night is to sleep.
Suddenly, I was awake at 2 AM due to high temperature in my room, and totally dark.
It was blackout in the middle of the night.

I and most of hotel's guess came out and go to receptionist desk.
No blackout outside of the hotel. The only dark side is at the all rooms of the hotel.
We have to wait until 4 AM until the power fixed.

These are my hard complaint:
I buy your room to have sleep, that is the main purpose beyond other things.
I can not sleep that night because of blackout from 1 AM to 4 AM, normally this is the peak time to sleep.
I can not did my next day activity because less of sleep the night before.

These are my demand:
Please refund my reservation because I did not have the sleep as I need.
Compensate of my lost agenda due to your mistake.

You will have negative impact if you do not comply this demand, I will write on all of reviews online describing this bad experience.

Partner

8/10

Excellent

07 Oct 2016

Verified traveler

Convenient and close to ITB

Close to ITB

6/10

Pleasant

12 Sep 2016

siti nurasiah

No value of money

it is a good hotel but they no maintain their standards. housekeeping was not good. no customer service.

Partner

8/10

Excellent

08 Sep 2016

Verified traveler

We are able to leave our luggages at the hotel until at night only we check-in without charging any cents. The delux room is big and comfortable. Reasonable price with the room and facility that they have provided.

8/10

Excellent

12 Aug 2016

Kim Hoo

Value for money

Short two nights stay, the room was nice and cozy albeit a little bit small. Good location, but during my stay the other hotel occupants were a little noisy.

Partner

6/10

Pleasant

17 Feb 2015

Patricia

Heart of shopping area in Cihampelas Bandung

location is good when you want to shop all day and night in cihampelas, because this hotel is just 2 minutes walk from Cihampelas Walk, however the traffic jam is terrible when it's weekends. Hotel room is small, but OK for two persons, Breakfast is standard Indonesian Food.

Partner

8/10

Excellent

16 Feb 2015

Safarina

Nothing Bad. Just Pleasing Enough to stay

I stay for 3 nights and got Deluxe room. The room was so big and comfortable. However, the amenities inside my room is not up to standard. My thoughts if it is Deluxe Room supposedly have more amenities than standard or superior room. Inside bath room, there is no toilet roll and they just gave us 1 dental kit, 1 sewing kit, 1 shower cap and 1 sanitary bag. Bottle of soap and shampoo are not available inside my room . There is no hair dryer and mini refrigerator too. But my purpose is to sleep not much time spend inside room so I think it is forgivable. The breakfast menu was Ok. Taste good.

10/10

Exceptional

19 Apr 2016

Verified traveler

good

10/10

Exceptional

22 Oct 2015

Verified traveler

Recommended lodging

Overall,it was a good place to stay. The room was clean and the hotel provided sufficient facilities that match the price that they offer. It was a pleasant stay