Serela Cihampelas Hotel

Indonesia , Bandung
Bandung, Cihampelas Street No. 147
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50 reviews shown

8/10

Excellent

16 Sep 2024

ROZANI

Room small with dated bedding. Bathroom need improvement. Buffet breakfast only basic. Only 1 lift available.

Leisure Friends

2/10

Poor

17 Jun 2020

Mohammed

Avoid this hotel!

Avoid!!!

Business

4/10

Poor

22 Dec 2019

Verified traveler

Unpleasant stay

We travel frequently and this is the worst place to stay in

Business Partner

10/10

Exceptional

08 Nov 2019

Yew Chung

The room was clean and tidy. The location is good as it is opposite shopping mall and only about 15 mins from the airport. It is definitelu value for money.

Business

6/10

Pleasant

10 Sep 2019

Khairul

Water very slow and very hot.. breakfast can improve follow a Malaysian dishes who majority stayed in this hotel. The rest so far good

Leisure Partner

6/10

Pleasant

03 Feb 2019

ABDUL GHAFAR

Improve your facility

The water from.the shower is to slow.

Friends

6/10

Pleasant

23 Dec 2018

Jani

Convenient near to shopping centre & happening. The surrounding is vibrant.

10/10

Exceptional

20 Nov 2018

Mohammad Hassn

Enjoyable Stay

Excellent staff& services, special thanks to the very helpful receptionist Mr. Lody& her assistant for facilitate my room and arrange transportations

6/10

Pleasant

20 Nov 2018

Mickey

My room was smelly and found out it came from my bathroom.
Breakfast was not so bad.

8/10

Excellent

28 Oct 2018

Omar

Bandung trip..

Amazing exprience.. Hotel location was perfect.. near to Chempeles walk.
Good to a designated smoking area provided.

Partner

8/10

Excellent

26 Sep 2018

Carter

Friendly and helpful receptionist name, Giant

We checked in at Serela Hotel very last minute and there was no Standard room left, the receptionist, Giant upgraded us to Deluxe room instead. He was really helpful and friendly.

8/10

Excellent

25 Sep 2018

Dric

Hotel very near to busy street.

Easy to find food and fun activities near hotel. 10 minutes to Bandung airport. Hotel is quite new.

8/10

Excellent

08 Dec 2017

Adeline

Just opposite Ciwalk

Good location for shopping and foods. You find local and many fast foods in Ci-walk

8/10

Excellent

04 Dec 2017

Nurbaiti

worth it for the price

Room clean, service good, food was so so. But location is central, walk to restaurant and shopping.

Family

10/10

Exceptional

30 Aug 2017

Verified traveler

Nice hotel in busy street

Location is at the heart of a busy street, a bad trafic and hard to get away from the area (which could be the case everywhere in Bali)

6/10

Pleasant

07 Aug 2017

Verified traveler

Not bad but won't come again

Rooms were extremely dull with dark colors and very little lighting
Toilet water pressure is very low I checked more than 3 rooms
Room sizes are quite small

Family

10/10

Exceptional

06 Mar 2017

Glenn.Y

Attentive staff, centrally located

Staff was attentive, we had informed before hand that it was my wife's birthday and they nicely decorated the room. We were happy with such levels of service and attentiveness.

2/10

Poor

24 Oct 2016

LAP

Small hotel with tons of traffic!!

No hot water, bad breakfast, bad traffic ever!! It takes 2 hour grom dipti ukur to hotel.
bad door sound, bad amenities, feel so regret

6/10

Pleasant

23 Oct 2016

LAP - serela

No hot water. Bad traffic. Poor breakfast ever.

I felt so regret...
no hot water, poor breakfast, bad door sound.
And the traffic is just NO WAY!

Not recommended

8/10

Excellent

14 Oct 2016

Dr Agus Susanto

Everything wad Good...just the Wifi didn't function

2/10

Poor

03 Aug 2016

Leanne

You get what you pay for. An soon as we walked into the hotel room it we were hit by a wave of chlorine smell. There were flies everywhere, especially in the bathroom. No idea where they came from but we kept killing them but more and more would appear. Didn't bother complaining as we probably had a better room than what most of the bad reviews said.

8/10

Excellent

11 May 2016

Siti Fazilah

Good and friendly staff

Very friendly staff all around from the doorman to parking to restaurant staff, housekeeping and front desk and pamela was especially helpful
There was a damp smell of the carpet in room 515 but we were out most of the time so did not bother

8/10

Excellent

09 Apr 2016

Verified traveler

everyone was really friendly, they gave a little teddy bear to my son as a welcome gift. Breakfast spread changes everyday. They even called if we were coming down for breakfast.

Family

8/10

Excellent

14 Mar 2016

Naufal

Great Location

The hotel is just in front of chihampelas walk. It's a mall with a lot of shops.

Partner

8/10

Excellent

12 Feb 2016

Ainun Natasya

EXCELLENT

Very nice hotel. nice receptionist. no regret and will stay there if I repeat Bandung after this.

Partner

10/10

Exceptional

08 Jan 2016

EMMA MALISSA

Great & comfortable stay

Great stay and comfortable! But they need to renew their towels as its a bit unclean. Next to shopping malls make it easier for last minute shopping but no parking spaces. Overall our stay was very confortable and the staff were very nice and helpful.

Partner

6/10

Pleasant

14 Dec 2015

Verified traveler

Dirty bedsheets but great service

Bedsheets and blanket were filled with stains. Even though we requested for a change, the new one was filled with dry blood stains. We decided not to pursue further as the staff told us that the sheets were clean and collected straight from the dryer. Ironically, the service of the staff was superb.

Partner

8/10

Excellent

15 Nov 2015

Cortina

Overall it's a happy stay!

Generally good. Breakfast spread changes daily. Convenient location with shopping & food just a stone throw away. Hotel staffs were helpful. Booked 3 rooms for my family but 1 room had smoking smell covered up with treated spray which is heavy for breathing. Requested change of room & reception gladly obliged. Bathroom towels are seriously in need of change. They looked yellowish. This needs to be looked into or else it will tarnished the image of the hotel. Noticed that this hotel doesn't have 4th floor or unit no 4. Very thoughtful indeed.

Family

8/10

Excellent

06 Nov 2015

Verified traveler

Nice relaxing room

Nice room to relax after one whole day of shopping.
Breakfast is okay and can keep me full until lunch time.

Family

8/10

Excellent

30 Sep 2015

GUAN

location is good and very near the ciwalk, their staffs are polite

Family

6/10

Pleasant

07 Jul 2015

evelyn

Close to ciwalk

COnvenience as near shopping centre.
a lot of stores just walk outside from hotel

10/10

Exceptional

05 Jul 2015

Yi Chen

Good location, just opposite cihampelas walk, and near dago street. Services is good, polite receptionist, willing to help with taxi calling. And the food is good.

Family

10/10

Exceptional

05 Jul 2015

Yi Chen

The hotel is suit for travelers. Although parking lots is insufficient, but doesn't effect especially foreign travelers. And the services is very good, polite receptionist, they willing to help with anything including taxi calling.

Family

8/10

Excellent

29 Jun 2015

Sharifah Asma Rubiyah

Excellent choice for shopping!

I must say that my mom and I are very pleased with this hotel. The team is very attentive towards our needs and always gives a service with a smile. The rooms are a little small than we though and it would be better if we get the superior room compared to deluxe but nevertheless we sleep quite comfortably throughout our stay. Wifi is free but not as fast during night time. Shopping wise, one can't go wrong by choosing to stay in this hotel. I personally find this place is the most convenient hotel in Cihampelas where a big shopping mall (Ciwalk)is just less than 5 minutes walking distance. You can find convenient stores, factory outlet, money changers and many restaurant of your choice (international to local food) available. Spa is available in house. My only suggestion would be to add in more choices of food for breakfast. We will definitely come back to this hotel again.

Family

8/10

Excellent

14 Jun 2015

JACK

INTERNET CRAZY SLOW, OTHER IS GOOD

INTERNET CRAZY SLOW, OTHER IS GOOD, NEED TO IMPROVE

8/10

Excellent

08 Feb 2015

hasnilia dzuha

Good hotel

The hotel room is clean and tidy, service at reception is good, properly located in the middle of shops,restaurants, walking distance to a shopping mall nearby just across the hotel and easy transportation access (taxi stand) near shopping mall.

Family

6/10

Pleasant

17 Nov 2014

Singapore FLY

Good location - in the middle of shopping street

Basic accommodation but comfortable. Some pictures in website not to be trusted - borrowed from their sister hotel eg there was actually no lounge and no pool! No fridge in rooms - inconvenient. Cannot chill drinks. Food quality at cafe adequate - preferred breakfast at another nearby hotel. Other than that, quite a pleasant stay.

8/10

Excellent

30 Oct 2014

Nice hotel and great staff!

My stay was very enjoyable and I have gotten all the help I need from the hotel staffs, particularly from Pamela who is a pretty lady and always ready to give me a sweet smile and provide the required assistance. However, there were 2 hiccups before and after I checked into this hotel. First, I was given email confirmation of airport transfer provided but it failed to come and I have to take a cab myself which cost IDR55000. No explanation was given but only apologies from Pamela when I demanded to see the staff who confirmed my airport transfer. Second, I booked this hotel with breakfast included but I was told otherwise. Upon investigation, it was a mistake made by the hotel helpdesk. If both hiccups came from the same person or hotel helpdesk, he/she/they will need to be more alert and improve on their quality of work and services!

8/10

Excellent

26 Sep 2014

Jeremy Agbayani

Never regret to stay

been stayed for 5 days and the hotel so fantastic,anyone who will stayed there will come n come n come back to stay there.

8/10

Excellent

26 Sep 2014

mhs

Good location

Good location for shoppers. I am very disappointed with Hotel Management due to airport transfer issues. I have booked transport 1 day before they said ok but when I asked on the actual day they just informed me \"no transport\" all our transport already used for other group.

4/10

Poor

16 Apr 2024

TAKANORI

停電になり何の対応も無し。

Leisure

6/10

Pleasant

02 Aug 2020

Verified traveler

Parkirnya sangat sempit.tidak ounya lahan parkir.

Friends_and_family Family

8/10

Excellent

30 Jul 2018

Verified traveler

Berlibur dengan anak balita

lokasi dekat sekali dng ciwalk,cukup dng jalan kaki j,parkiran terbatas tapi terbantu dng valet&security yg siaga,kamar bagus,makanan cukup,petugas ramah2,terima kasih serela&hotel.com

Family

8/10

Excellent

21 Jun 2018

Dyan

Nice hotel

It's really near to Ciamplas Walk, you only need to walking so don't worry about food. Nice hotel with good ambience. the staff really friendly and helpful

10/10

Exceptional

20 Jun 2018

Ine

Sangat Puas

Saya sangat nyaman bermalam di Serela Hotel karna tempatnya sangat strategis dipusat perbelanjaan Cihampelas. Kamarnya juga bersih, dan pelayanannyapun baik. Hanya area Parkirnya sangat sempit dan extra breakfastnya muahaaalll dan kurang fariasi. Selebihnya saya sangat puas dan pasti akan kembali lagi jika next bermalam di Bandung. Thanks Serela...

Family

4/10

Poor

12 Dec 2016

harri

ada hantu dan ada yang ganggu di kamar 206

ada hantu dan ada yang ganggu di kamar 206..sudah cukup

8/10

Excellent

31 Aug 2016

Eka

Hotel yang Strategis di cihampelas.

Hotel startegis dekat dengan pusat kuliner juga factory outlet. Jika bosan dengan F.O dan Kuliner sekitar bisa menyambangi plaza atau mall yaitu ciwalk ( cihampelas walk ).

Karena hotel masih baru kebersihan kamar juga ruang lainnya masih cukup baik. Keamanan dan kenyaman baik.

Hanya lahan parkir yang tidak begitu luas namun ada petugas yang mengatur, jadi tidak perlu repot dengan parkiran.

8/10

Excellent

24 Jul 2016

Verified traveler

チウォークまで徒歩1分

初めて泊まりました。ほとんどトランジット的短さでの滞在でしたが、チウォーク(チハンプラスウォーク)が目の前という立地の良さが全てかと。ホテルはとても平均的です。

Partner

10/10

Exceptional

14 Mar 2016

Joko

Kenyamanan menginap di serela

Fasilitas bagus..lokasi strategis depan Ciwalk..Menu makanannya enak..

Family

8/10

Excellent

31 Dec 2015

ananta aji

Clean and Good Three Stars Hotel

The Hotel is really good and clean, the room is comfy for my little family, the only problem is limited parking space for car, however the staff is very helpful to handle this matters and the breakfast is definitely need an upgrade for the menu and taste,overall i enjoy stay in this hotel.. very recommend and value for money.

Family