Name: Kempinski Chengdu
Address: 42 Ren Min South Road, 4Th Section, Chengdu, 610041, CN

10/10

Exceptional

13 Jul 2026

nikolaos

Recommend it . No complaints whatsoever and want to recommend the service reservation team for their engagement and helpfulness

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

nikolaos

Clean rooms , upscale property 20 minutes drive to centre . Breakfast is good . Helpful staff not sure what else to say about- I recommend

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Nikolaos

Great place only disappointment was the lack of an in house spa / massage . We looked for it and it looked abandoned? Clean hotel and upscale , helpful staff . Ensure you have WeChat because otherwise you can’t order easily food . A 20 minute ride to the city centre and 40 to the Airport . We recommend

Friends_and_family Family

2/10

Poor

31 Dec 2025

Yang

Old and smelly.

Leisure Family

10/10

Exceptional

27 Jun 2025

Kaidi

It's only 5 mins walk from subway station, clean, and great staff. Only thing was the bar isn't the type you expected where you can hang out and have a drink, most the time it's not open day time or no bartender, just a server with a ipad take your drink order and I felt like I was the only one in there, but it is China the lifestyle of social is very different.

Business_and_leisure Self

10/10

Exceptional

30 Mar 2025

Coral

Customer service was fantastic

Business Family

10/10

Exceptional

29 Mar 2025

Coral

The staff were just fantastic

Business Self

10/10

Exceptional

26 Dec 2024

Victor

Excellent location near a metro station

Leisure Family

10/10

Exceptional

18 Sep 2024

Kui

Very good!

10/10

Exceptional

07 Dec 2019

Wen

Great amenities, room was a little small.
Overall its a great place to stay!

Business_and_leisure Family

8/10

Excellent

21 Sep 2019

John

Nice hotel but needs renovation - looking a bit tried

Business

10/10

Exceptional

17 May 2019

Robyn

Excellent service and comfort

The Kempinski was a wonderful hotel with large clean rooms, great location close to the Metro and excellent service. It also has a large pool area and gymnasium and a delicious buffet breakfast for all nationalities.

Partner

10/10

Exceptional

02 Jan 2019

Melissa

Great hotel in Chengdu

A good stay helpful staff . Good hotel although rooms slightly dark

8/10

Excellent

13 Dec 2018

Verified traveler

Nice hotel

nice hotel with full facilities.

6/10

Pleasant

08 Aug 2018

Qihong

Good hotel, poor service!

Good location, the hotel was updated and nice. the only thing was the service. staff at front desk was OK, but once out of the front desk, staff is not very helpful. Door people won't even offer a help to grab a cab!!! the reason was \"I am the only one here and can't leave to grab a taxi for you\". What a joke! never had this kind of experience/service in hotels at this scale.

Friends

4/10

Poor

25 May 2018

Poh

Hotel too old

Partner

10/10

Exceptional

18 May 2018

Verified traveler

Great Service!

Their service was great! They helped English-speakers with all their concerns!

4/10

Poor

23 Apr 2018

Verified traveler

Very dispointed, dirty room/bad food/awful service

This is a hotel with smoking rooms (most floors are smoking floor). There is no such info on hotel.com website. We got the hotel after mid night, the check-in was very slow. Then when we got to the room, we found that it is a smoking room. We had to go down to line up again for a none smoking room. It was after 2am after we finally got into the room. I was very tired and wanted to make a tea and found out that they forgot to provide tea bags and instant coffee.
The room carpet is very dirty and has not been steam cleaned for a long time. Dust on the furniture surface. I sunk in when I sat on the sofa.
We booked with breakfast. The food was awful. I never had such bad western food before. And the Chinese food is also below average. There is a counter to take order to cook noodle/wonton/dumpling for customers. Two male staffs work there both have very bad attitude, very rude and forgot about the order.
The local area has no shopping, no ok restaurant.
We booked the hotel because we thought it will have the standard of Kempinski. But it is only a 3 star hotel.

Partner

10/10

Exceptional

21 Mar 2018

Verified traveler

Awesome

Overnight stay while transiting through China

8/10

Excellent

05 Sep 2017

Verified traveler

Nice hotel near shopping area

This was a nice hotel to stay in. The room was comfy and the price was good. A couple of the employees spoke some English, but it was better than other places that I stayed at.

10/10

Exceptional

19 Jun 2017

michael

Great

Great hotel one of the best I've stayed in China

10/10

Exceptional

14 Jun 2017

michael

Best service around

We will start going to Chengdu on a regular basis. After our stay this will be our home in Chengdu. One of the best hotels we have stayed in

10/10

Exceptional

18 Nov 2016

ROBERT CV

Five star location. Great Staff. Comfortable bed.

Great Breakfast. Cordial staff. Very good location

8/10

Excellent

17 Sep 2016

Leanne

Good location to the pandas

Good hotel in a good location for going to see the pandas - only 30 minutes by car. Loved that the room has a Phillips docking station to charge your phone. The shower is fabulous with all the different jet sprays.
Only negative is that the staff makes quite a lot of noise in the corridors when cleaning and chat loudly to each other very early in the mornings.

2/10

Poor

11 May 2016

Verified traveler

Horrible environment. Horrible service. Bad room condition.

10/10

Exceptional

08 May 2016

Lukas Martin

Close to subway and ideally located near Airport

Ideally located near Airport with taxi ride of about 20 minutes as traffic is terrible in Chengdu. From the Hotel it-s about a 7 min walk to the next Metro station which brings you to the city center. There are also plenty of taxis available around the Hotel. Hotel itself is rather old for a Kempinski standard but ok

Family

10/10

Exceptional

08 Nov 2015

Verified traveler

Fantastic hotel!

Great service with very friendly staff. Good location as well. Definitely will stay there again!

8/10

Excellent

13 Oct 2015

Edmund

A Chengdu favourite,.,

Joy to be so well looked after and genuinely cared for.......Excellent service by lovely support team. Offers good value too,,.l
Well located : easy cab ride from airport and main points of interest.
Already booked further two stays!

10/10

Exceptional

25 Sep 2015

Sim

Comfortable hotel

Nice comfortable hotel. Not much of eatery around this hotel! WangFuJing shopping mall is about 800m away and Carrefour is about 1km away.

6/10

Pleasant

11 Sep 2015

Ravinder

Hotel needs to clean up the carpets, polish the wood, and shine the marble surfaces....the lack of maintenance is worthy of Kempinski Hotels

10/10

Exceptional

27 Jul 2015

Stephen K.

Great Business Trip

More than what I really expected. Felt very well welcomed and was attended very fast. Room was comfortable and has all the amenities I expected. I really enjoyed the Internet setup with Ethernet cable and plugs that seemed to be like for every country. Great for me.

10/10

Exceptional

21 May 2015

KenM

Clean as a Whistle!

The Kempinski Hotel In Chengdu is clean, the staff are friendly, and I would recommend it to anyone staying in the city. The city itself is also very clean, people sweep and wash the streets. Make sure you visit the panda breeding station it is a must see and a cab will get you there in a half hour or so. If I ever go back to Chengdu, I will stay here again. I have no complaints at all. It is a very nice hotel. The pool is nice too.

Family

10/10

Exceptional

15 Jan 2015

ANTONY S.

Outstanding hotel

Great hotel manager, great staff, very helpful concierge - what more can you ask for?
Oh, you want Mexican food?
No problem walk around the corner 1 block up for best Mexican food out of Mexico (or Texas hahahah).

8/10

Excellent

09 Dec 2014

Leif

An overnight stopover

An overnight stay this time. Convenient stay on the way to the airport as the airport expressway very close as well as coming to Chengdu from the South (Leshan). Avoiding the downtown traffic jam!

Partner

10/10

Exceptional

19 Oct 2014

Verified traveler

Very nice hotel

Very nice hotel

8/10

Excellent

18 Oct 2014

Kempinski

very good for business

The room was on a non-smoking floor, but my room smelt of smoke. I did not complain to the management. I was traveling with another person and they also said their room smelled of smoke. Most the customers were Chinese and I guess they just don't follow these rules any more than they follow common driving rules, like waiting your turn.

10/10

Exceptional

06 Aug 2014

Peter H

Friendly staff at check in and check out. Hotel is very good and I will stay here again.

8/10

Excellent

25 Jun 2014

Name Withheld

Privacy

Staff was eager to please, breakfast buffet was excellent, and rooms were clean. But.....this hotel and others like it should deal directly and openly about their guests compromised privacy.

8/10

Excellent

19 Jun 2014

Dyet92

Been before, will go again.

I use Kempinski most times when in Chengdu, the staff try hard and it's a decent standard hotel with good rooms.

10/10

Exceptional

14 May 2014

Doctoro

great hotel in the right place

Very good quality hotel - no faults as far as I could see. Well placed in South Cheng Du close to the Airport freeway with easy access to the city centre and right in the middle of the classy south Cheng Du area. Very good value for money

Family

10/10

Exceptional

11 Jan 2014

rcola

Close to airport

Great location, close to airport, yet not too far from downtown. Mostly, appreciated the warm service throughout.

8/10

Excellent

30 Dec 2013

Bharathi

Kempinski

The Kempinski was in a good location to get to places in Chengdu The staff were friendly and helpful. Breakfast was good but somewhat expensive. Pot of tea was pricey too.

Family

8/10

Excellent

14 Sep 2013

Verified traveler

Good hotel

I stayed one night at this hotel while traveling for business. Staff was very nice and helpful. Room was good. Close to metro. No complaints.

8/10

Excellent

25 Jun 2013

Verified traveler

Does What It Says on the Tin

Very nice hotel and experience. Not as nice as a a Kempinski in the middle east I've been too, but still very comfortable and affordable. I was looking for a place to work for about 24 hours, locked myself in a room there and found the wifi and room service food to be relatively very good for China standards.

10/10

Exceptional

26 Mar 2026

Marica

Eccellente

Self

10/10

Exceptional

19 Aug 2025

Alejandra

Cuarto muy cómodo

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