Name: Renaissance Chengdu Hotel
Address: No.48, Section 4, South Renmin Road, Chengdu, 610041, CN

10/10

Exceptional

14 Jan 2026

Josh

Great hospitality

Business

2/10

Poor

09 Dec 2025

Jami

The manager was extremely rude, the guy who checked me in said he would let me know when a room became available (as there were no clean rooms when I checked in), but he took off for his lunch break and didn’t tell the other employees I was waiting there.
They refused to let me cancel my upcoming reservation after I had a bad experience with a manager, and then they tried to charge my credit card three times in a row for something and triggered a fraud alert that got my credit card frozen.
Definitely my worst experience in 31 years of staying at hotels in China.
The only positive was all the young women who worked there were very friendly and tried to do what they could to make up for the rude manager.

10/10

Exceptional

24 May 2025

BO CAO

Everything is good.

Leisure Friends

8/10

Excellent

09 Apr 2025

Charles

Gym was good for exercise. The mall is a bit far so I rented a bicycle and rode with my family about 7 mins with traffic. No swimming pool available when I ask the lady there how about in July she said she is very uncertain.

Leisure Family_with_children

8/10

Excellent

25 Mar 2025

Gek Eng

The only complaint I have for the room is that there

10/10

Exceptional

05 Jan 2025

Yuan Fang

The hotel is located not too far from the train station. It is also located close to the city area, only about 20min by train or car. Nearby there is also lots of local food only 5 to 10 min away, very convenient. The hotel itself has very comfortable bed. Very recommend to stay.

Leisure Friends

10/10

Exceptional

06 Nov 2024

Angel

Got upgraded to room on higher floor, with such beautiful view of the city. Staffs at fromt desk are very helpful. Close to mtr station.

Leisure Partner

10/10

Exceptional

07 Dec 2019

Wen

Beautiful room and great amenities, perfectly situated in a great neighbourhood!!

Business_and_leisure Family

10/10

Exceptional

11 Nov 2019

YH Adrian

Wonderful experience

I truly enjoyed my stay at the Renaissance Chengdu. The staff were very helpful. My return flight was a late evening flight and the staff were very helpful to extend the checkout timing so that i would not be stressed out about my luggage.

Business Self

8/10

Excellent

10 Nov 2019

Verified traveler

Overall pretty comfortable stay, great value. However central heating was turned on while outside temperature was >20 Celsius

Business

10/10

Exceptional

28 Sep 2019

Verified traveler

Brilliant stay.

We were pleasantly surprised by how beautiful this hotel is. Although it has a major roads running outside, which you can't avoid, we didn't notice the traffic noise.
Checking in was easy and the staff are all welcoming. The room was in a great condition and very clean. The bathroom was scrupulously clean with a large bath, separate shower, wc and two handbasins. We would recommend this hotel to anyone staying in Chengdu. To us it was a safe neighbourhood and although you need taxi or didi to get anywhere places were all within easy travelling distance. We will stay again.

Partner

10/10

Exceptional

21 Jun 2019

Danny

Marriott Renaissance 2019

It was a great location and convenient for my purpose. Hotel staff very very professional and friendly. The special price they offered made it extra sweet. I would stay there again.

10/10

Exceptional

20 Jun 2019

Verified traveler

Super helpful staff!

My son and I traveled to Emeishan for an international wushu competition and stayed here for the night before transporting to the site. My son’s competition weapon did not catch the transfer flight and was left in Beijing. The hotel people were so nice contacting the airline, the airport and arranging for the lost luggage to be delivered directly to the hotel. They continue followed up and the luggage arrived 10 mins before we had to leave catching the train. They are SUPER! The hotel is nice. Room is clean. Nothing that may deduct any point from my review.

Family

8/10

Excellent

19 Apr 2019

Victor

Ideal for short stay business trip.

Comfortable bed and huge bathroom. No traffic jam problem from and to airport as it is just at the exit of the highway towards downtown.

8/10

Excellent

13 Jan 2019

Matthew

Good business hotel

Very clean hotel with food service. Great business hotel not far from the airport

10/10

Exceptional

22 Sep 2018

Mike

High speed elevators, excellent breakfast buffet, big rooms, working AC, small but usable gym.

10/10

Exceptional

30 Aug 2018

Kevin

Great Hotel

Fantastic Hotel, friendly Staff, Clean and very comfortable bed, nice room, just around the corner a brew pub, restaurants and a WoWo convenience store, also quite close to the airport..

10/10

Exceptional

30 Mar 2018

Verified traveler

Nice, clean and roomy. Nice staff. The area is a little off the central area, but still convenient. Close to the airport. Enjoyed my stay.

10/10

Exceptional

15 Sep 2017

Phil

renaissance

Exceptionally spacious rooms with the only blight being noise from the interminable traffic in front facing lower rooms. Wonderful food for all tastes and charming staff.

8/10

Excellent

02 Sep 2017

Bing

Good stay in.Chengdu

Very comfortable hotel. Service is also very good

Family

8/10

Excellent

30 May 2017

Vickki

Nice hotel not far from the airport.

Helpful check-in staff. Were given a free room up-grade and permitted to stay an hour or so after check-out time. Good buffet breakfast. Dinner slightly chaotic by European standards but good food. The restaurant was very busy. Quite a few staff do not speak good English.

10/10

Exceptional

29 Mar 2017

MAURICIO

Convenient and great hotel

I recommend to stay 4 nights or more in Chengdu, specially in this hotel...in order to enjoy what the city can offer for tourism. A nice breakfast is very important in China. This Hotel offers you all you want to have a great breakfast.

Partner

10/10

Exceptional

31 Aug 2016

pg

Hotel situated at the second ring road

This is the second time for this hotel. We got s luxury room which is extremely spacious. Breakfast is wonderful with every possible food product to suit East and West.
The staff are charming and will do everything in their power to please you and there are excellent English speakers at the front desk.

We rented a hotel car and driver to go to Leshan and though pricey was a limousine and very smoothly and safely driven in a country of very dangerous driving style though with few serious accidents.
We had a water leak in our shower from the floor above and were immediately moved to another room without quibble.

I would stay nowhere else.

8/10

Excellent

27 Jun 2016

Sumit Arvind

Good place to be.

Good location, polite staff, excellent breakfast, big clean room.

10/10

Exceptional

23 Jun 2016

Verified traveler

I stayed for two nights. Clean room and comfy bed. Went to the gym. Not a big one but have the essential machines. The food selection at breakfast is good. Don't forget to try their spicy potatoes. High recommend.

8/10

Excellent

20 Apr 2016

Bhartendu

Good but not clean.

Stay was good. Staff was friendly but poor cleanses scare me. With small bugs in bed and the carpet was not clean at all. My little one accidentally drop noodle on the floor which was not clean for two days.

Family

10/10

Exceptional

22 Nov 2015

Yannan

Good room size

Great location, good room size. They give me a pair of tickets to see the great panda. Would stay longer if I had a chance.

10/10

Exceptional

20 Nov 2015

alan

I stayed at this hotel when it was another brand and there were no service at all, but now it is a Renaissance hotel, its totally different. you get a good welcome in the front lobby and the breakfast service is great where the manager would greet you in a very professional manner.

10/10

Exceptional

17 Oct 2015

Karin

Wish we had more time in this great hotel

Even though we were only there for a late night arrival & early exit, the hotel & staff were wonderful.

Partner

2/10

Poor

01 Sep 2015

Verified traveler

close but far

close to a lot of things thats the good part but no body or very few people speak english . The one very good thing was the concierge some guy name Andy that guy is a star , he will help you anytime he can .

2/10

Poor

15 Aug 2015

Verified traveler

Down and dirty close to second ring road . bad gym

Down and dirty close to second ring road . bad gym.....

10/10

Exceptional

31 May 2015

Verified traveler

Lovely hotel with very accommodating staff

Clean, well kept hotel with numerous staff all waiting on you hand and foot

10/10

Exceptional

26 Apr 2015

Verified traveler

Excellent hotel outside the very centre of Chengdu

This hotel has the friendliest staff whose every moment is to serve. We were allocated a front desk and restaurant excellent English speaker who wre charming. The breakfast was magnificent but all their good was excellent. The prices in the hotel were about twice local prices but cheap compared to UK. Eating out with drinks was typically £5 per head. Chengdu is a brilliant city with over 200 museums and many beautiful garden as well as every designer shop all at world prices.

8/10

Excellent

06 Apr 2015

Pete k

very good vacation

Hotel staff is very polite and helpful, I would come back to this Hotel next visit

Family

8/10

Excellent

30 Mar 2015

Verified traveler

Good business hotel

The front desk can be more helpful but obviously they were understaffed during the fair period

10/10

Exceptional

04 Mar 2015

Gregory

Stay here!

This hotel is fabulous! The service is amazing. The food and wait staff (including room service) are all spot on. Everyone speaks a communicative language of English. Just a real spoil! Every time we visit Chengdu...this is our go to place to stay and we are never disappointed.

8/10

Excellent

15 Oct 2014

Pete k

good location, close to everythings

We arrive the hotel in late afternoon, staff are very helpful and showed us where we can go for a nice dinner, they are very friendly

Partner

10/10

Exceptional

15 Jul 2010

Dean

excellent hotel for western vi