Crowne Plaza Wuxi City Center

China , Wuxi - Jiangsu
WUXI, 18 Yonghe Road
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50 reviews shown

10/10

Exceptional

02 Feb 2026

Van

The staff was great!

10/10

Exceptional

27 Nov 2025

Jiewei

The front desk staffs are very helpful. I
liked the view from my room.

Business Family

10/10

Exceptional

09 Jun 2025

LAKMAL

It was a business trip and the hotel made my stay comfortable.

Business

8/10

Excellent

16 Mar 2025

Justus

Good for the price. Lobby and some areas may been some renewal

Business Self

8/10

Excellent

20 Sep 2019

Verified traveler

Top notch room, wifi worked, nice desk, upscale bathroom with both bath and shower, included rain forest nozzle. Staff is very friendly, usually greeting you with a smile and saying \"Good morning,\" even when just walking by. No gift shop. Nice selection of sandwiches, sodas when going out for the day. Lucas, the concierge, was awesome. He knew I like Diet Coke and made sure I had one before leaving on a tour. The bar/cafe is iffy--for me. Live music, very loud, and hardly anyone in the cafe ... I think the music drives people away. It did me! I didn't want to have a nice drink and meal with that music pounding in my ears!! So I went elsewhere. But overall, top notch place, and great staff, with a working knowledge of English.

Business_and_leisure Self

10/10

Exceptional

22 Aug 2019

Lerusha

GOOD FOR BUSINESS

Good stay, clean, neat and convenient.

8/10

Excellent

05 Jul 2019

Hejian

It was excellent, except no power = nothing worked for more than 2 hours on Monday. Waited more than 30 min. for an elevator.

Family

6/10

Pleasant

01 Aug 2018

Verified traveler

Mixed experience: not sure if I would stay again.

This is considered a \"5 star\" hotel in China. For a large international brand, there were issues:

1. Front desk staff was friendly and helpful, with most speaking proficient English. Sven was especially helpful.
2. Restaurant and wait staff were not as proficient with English.
3. Public areas were looking worn-out/dated. Chairs in restaurants were too low for the tables.
4. Food in restaurants was good, but service was slow.
4. Room service was fairly priced, but repeated things like forgetting silverware, condiments, or incomplete orders made the process not enjoyable.
5. One night, my child had a nose bleed. There was blood on the linens. Upon check-out we found we were charged an extra \"cleaning fee\" for this. While this type of charge may be common (?) in China, I have never had it happen in Europe, the United States or other Asian countries. For a minor incident over a 9 night stay, I thought this was a bit much. I had never had this happen to me in China before.

Family

8/10

Excellent

25 Mar 2018

Colorful

Location location location

Check-in is fast and a room with great view is assigned. Staff is very efficient and nice.

The hotel’s decoration is golden tone and it reminds me China’s 1980s’ Canton area vulgarly decorating style. The room is a business suite and equipped with desk, basic business tools such as stapler, paper clips, eraser, etc. Internet cable is also ready. WiFi is free. However, they still use 1980s’ electric kettle and instant coffee. There is no brand name for anything.

Location is terrible. It is not too far away from major attractions but public transportation is limited. It is not walking distance to anywhere. Also, because of the one-way traffic next to the hotel, it is very difficult for the local Didi drivers to find where the entrance is. This city has a dedicated lane for bike riders. However, because cars double park so frequently and occupy the bike lane, bike riders often have to risk their life being hit by a car.

4/10

Poor

31 Dec 2017

thomas

False advertising

There are multiple problems with this hotel. Most importantly, the rooms we rented were supposed to be 45 square meters large but the truth is that they were less than half the size - clearly false advertising - beware! Relatively speaking, the rooms are tiny. In addition, the service was well-meaning but poor, the restaurants were mediocre, and extra purchases were expensive (a bottle of water was the equivalent of more than $3, a small latte the equivalent of more than $11 ....). I would recommend other hotels in Wuxi that are better.

10/10

Exceptional

28 Sep 2017

Verified traveler

Nice property

Nice hotel. Friendly staff. TV channel selections limited.

Partner

6/10

Pleasant

02 May 2017

Verified traveler

Hotel status

Good hotel food and beer to expensive rooms excellent

10/10

Exceptional

28 Mar 2017

Verified traveler

Everything you expect from a 5 Star hotel is there

As usual, a great Kempinski, my favorite choice.

8/10

Excellent

14 Mar 2017

Vincent

Overall the facilities were fine. One issue was the TV programming. The international stations always had a blue image indicating the signal was not good. This happened each and every time we watched TV.

10/10

Exceptional

06 Feb 2016

Muyuan Michael

Kempinsiki review

Good location and very relaxing.

10/10

Exceptional

05 Feb 2016

Verified traveler

Lovely hotel. Very clean and well kept. The gym is basic but the equipment is in good condition.
I would love to go back!

10/10

Exceptional

04 Feb 2016

Muyuan Michael

Kempensiki Wuxi review

Very accommodating and relaxing for my short trip.

8/10

Excellent

29 Nov 2015

Tanos

Good hotel

Food was not that good

10/10

Exceptional

07 Jul 2015

Verified traveler

Hotel is definitely a 4+ stars. Situated close to Wuxi subway and major attractions.

6/10

Pleasant

19 May 2015

boonster

not bad for this price

it is a nice hotel but there is not much to shout about....

the pub does home brew beers but it was pretty flat in taste....

the buffet restaurant is nice though, with a nice natural light atrium

10/10

Exceptional

27 Dec 2014

It's a geat experience

Very happy for this travel.

Partner

6/10

Pleasant

22 Nov 2014

John

Wuxi hotel

Disappointed. I thought the property would be nicer. The room decoration was outdated.

10/10

Exceptional

14 Nov 2014

Verified traveler

Beautiful hotel

I stayed in this hotel twice and both times it delivered to the best of my expectations. There's nothing I dislike about this hotel. It has great service, very good food, especially for westerners. The Paulaner restaurant in the lobby is awesome. It serves very good choice of German-style food. The staff speaks English. The internet is free, and you can get higher speed wired access (four Mbit up/down) for a very small amount.

10/10

Exceptional

13 Oct 2014

Verified traveler

Great hotel with fantastic service.

I enjoyed my stay at the Wuxi Kempinski very much. The staff were polite and very helpful and the room was very clean and comfortable. My only concern would be the exorbitant price of the room service.

Family

6/10

Pleasant

27 Sep 2014

Henri

Average only

Did not meet my expectation, based on what I heard from colleague

10/10

Exceptional

03 May 2014

skip

This was really an unexpected pleasure. They did a nice job I normally stay at only Marriotts and I would rate this right up there with any of the top hotels upstate.

8/10

Excellent

20 Mar 2014

Verified traveler

Great loation

Comfy beds

8/10

Excellent

24 Feb 2014

Andrew

Nice Business Grade Hotel

After trying several, this is my standard business hotel in Wuxi.

10/10

Exceptional

07 Nov 2013

Gregg

Very nice property in Wuxi - xlnt fitness center!

The property is gorgeous, reception desk is well staffed with multilingual persons. Hotel, and rooms, are beautifully appointed, as you would expect for a 5-star property. Breakfast buffet is extensive and very good. Fitness center is world-class, as well as the swimming pool. Room service served excellent food from the restaurants, however, the phone staff was limited in their bilingual skills - so each order was an experience, involving multiple calls to get an order placed - the only black mark on an otherwise perfect stay!

8/10

Excellent

13 Jul 2009

W Traveller

Kempinski Hotel

During the breakfast buffee, most of the tables were left un-cleaned after departure of guests, I ended up sitting on the most remote corner at breakfast area, not pleasant feeling.

6/10

Pleasant

19 Jul 2019

Verified traveler

打掃衛生非常不行很明顯看出沒有換床單連上一個客人在床上吃的紫菜碎都可以留下來自助餐食物也太少了

Friends_and_family Friends

8/10

Excellent

03 Jul 2019

Lap Wah

酒店感觉比较旧，灯光有点昏暗但气氛不是很好。Coffee Shop的甜品一般。

8/10

Excellent

15 Jun 2019

Verified traveler

出差無錫好選擇

客房/飯店清潔度：好，床鋪很好睡
服務品質：好，前台可以再零活一些。
飯店設施：好
飯店位置：安靜

10/10

Exceptional

05 Oct 2018

Fengyuan

不错

国庆期间住客很多，但客房隔音很好，室内很安静。行政套房比较宽敞，视野也不错。

8/10

Excellent

18 Aug 2018

Kwok Ho

各方面都很滿意，唯獨是房間的電源位不足，當我需要燙衫時，要將燙衫板搬到近書桌位置，有點不方便

10/10

Exceptional

08 Apr 2018

Kyungkwon

청결하고 조용하고 좋았습니다.

8/10

Excellent

04 Apr 2018

Verified traveler

(๑•ૅㅁ•๑)チェックインで割り込み★

人種差なのでしょうがチェックイン時に、後から来た中国人に割り込みされました。ホテルの人も何も言わなかったです。

6/10

Pleasant

03 Apr 2018

整體還可以的!

其中有些想要評價一下:
1) 早餐, 我訂的雙床間, 但到酒店時, 說房間只包一位早餐, 我覺得滿奇怪的, 我從未試過有酒店會這樣安排, 明明就是訂雙床, 卻只包一位早餐?

2) 冷氣, 從一進房就開冷氣, 但一直都不涼, 直到晚上8點多忍不住打電話去客服, 客服來到才解釋, 每房空調只開通半個小時, 著我等下, 就會涼? 解釋說, 8點前的都是中央通風而已?

10/10

Exceptional

29 Mar 2018

M.J.

Goed hotel in Wuxi

Prima hotel, goede service.

10/10

Exceptional

12 Mar 2018

wenjie

很不错的一次体验！京杭大运河的夜景不错哟

Family

6/10

Pleasant

12 Mar 2018

Verified traveler

早餐一般，灯光暗，充电插座不足，床头没有电源。不接受国内居民护照为有效证件，很不方便。其他服务还可以。

6/10

Pleasant

23 Aug 2017

Jason

Too noisy

The guests were really noisy and the hotel isn't maintained well.

8/10

Excellent

31 May 2017

Verified traveler

地段不错比较安静

地理位置还可以理无锡博物馆还挺近的周边也有配套的商圈还有公园可以跑步就是房间的装修挺老了。

8/10

Excellent

01 May 2017

JUN

安静的酒店

在无锡城区南部，周边属于仍待建设的新商务区，略有点冷清，不过高层视野很好，很安静。交通离最近的太湖广场地铁站走路10到15分钟，另外一个方向走10分钟就是无锡博物馆和后面的茂业天地购物中心，餐饮购物尚属便利。酒店内部环境不错，高层套房内接近240度视野，晚上看市区夜景不错。总体还是商务型的酒店，但游泳池和健身房的配置不错，内部也有多家中餐和德式西餐。

Family

8/10

Excellent

08 Oct 2016

Tong

评价一般

总体体验一般，感觉与高房价有一定落差

Family

10/10

Exceptional

06 Oct 2016

Chenglong

位置很好，离南长街很近。
酒店服务很好，早餐很丰盛！

Partner

10/10

Exceptional

18 Sep 2016

HYUNCHUL

세련된 호텔

깔끔함

Partner

10/10

Exceptional

08 Aug 2016

Verified traveler

休闲旅游好去处

服务员很热情，酒店给人感觉轻松自在。早餐也很棒。泳池很大，也有免费的蒸汽房和桑拿房，酒店内消费也很便宜，免费的水果拼盘很贴心。离有名的南长街很近，打的只要起步价。白天在酒店游泳健身，晚上去酒吧一条街逛逛，很多美食可供选择。

Family

4/10

Poor

21 Jun 2016

Wei

五星价格的四星体验

地下车库超级臭，地方很小

6/10

Pleasant

27 May 2016

dejun

Staff were nice,and roon was ok, but the general management especially for carport was so poor. The waiting area for lift in carport was like a pond, and my shoes were wet even I were quite careful to avoid such embarrass.

Family