Best Western Fort Myers Waterfront

United States , Fort Myers Area - FL
NORTH FORT MYERS, 13021 N Cleveland Avenue
Show on Google | Map

100 reviews shown

8/10

Excellent

16 Mar 2026

Leiser

La limpieza puede estar mejor ! El baño tenía pelos y se siente el
Lugar como viejo para el precio que tiene !! Me quedaría solo por una urgencia nada más !

Family_with_children

8/10

Excellent

16 Mar 2026

Patricia

Hotel is dated, but clean. Beautiful water views. Beautiful pool area and docks. Good restaurant serving locally caught fish. Balconies off each room provided excellent visitas of the water. Great location near downtown. Quick access via car to downtown shoppes and restaurants.

Partner

6/10

Pleasant

16 Mar 2026

Abigail

Front desk clerk was not very friendly when checking in. Lobby was overly fragrant with the smell of cheap cleaner. When I went to my room my key didn’t work and ultimately maintenance had to come do surgery on the doorknob to make it work. The area around the hotel seemed a little sketchy. While none of these are necessarily deal breakers I would explore other options since there are so many.

Self

10/10

Exceptional

15 Mar 2026

James p

Just I like it very much I would like to have atleast want one restaurant to have steak tips

Self

6/10

Pleasant

13 Mar 2026

Timothy

The hotel’s location is amazing! The hotel itself is old and in need of room renovations. The rooms were generally clean, but the carpet was filthy. We started wearing socks after noticing how dirty our feet were after walking on it, but quickly advanced to shoes as the socks turned completely black.
We stayed for nine nights and had to ask for supplies and for our room to be cleaned twice while we were there, otherwise I don’t think they would have acknowledged us beyond check-in.
Also, the vending machines on both the 2nd and 5th floors of the east tower took money but didn’t give change (or at least the right change) and didn’t always give the product, either. We would love to stay there again because, again, the location is convenient and the views were wonderful, but it really needs new carpet and updated appliances (micro and mini fridge).

Partner

4/10

Poor

13 Mar 2026

Gail

Reserved a high river view king. When I got there Ariel told me a 2 queen was all that was left, I was the last to check in. That I had been upgraded. We got in the room 217 dirty , lights didn’t work, smelled the balcony view was the back of another building not the river. When I went back to office another person was checking in. I told Ariel that room was not what I had paid for. Ariel then informed me they had a king balcony and another room I could have. I will never stay there again.

2/10

Poor

12 Mar 2026

Yatsay

Bad in general, specially the lady at the reception when we got there after 12AM.

Family_with_children

6/10

Pleasant

11 Mar 2026

Sahadeo

I stayed in room 615 and it was a good stay i went for a funeral didn’t spend too much time at the hotel the toilet was running continuously i had to adjust it the shower and sink pipe knobs was really hard to turn the sink didn’t drain properly the room was clean great view great breakfast I enjoyed the on site restaurant and pool

Partner

8/10

Excellent

10 Mar 2026

Heather

Room was dirty when we got there. Someone left their toe nails on the couch and some crumbs(?) all over the top of the freezer door. Didn't complain, relatively minor. Room was otherwise quite nice, very spacious. View was both great and awful. Payed a premium to upgrade our room to an upper floor, got the 3rd floor dead center above the restaurant. The roof of the restaurant is pretty ugly, loud, dirty, and we had the smells of cooking food coming into our room whenever the restaurant was open. Also had a strong cigar smell coming in from the guy on the ground floor. If you ignored the roof top, or held a camera just at the right spot, the view of the river and skyline were awesome. My husband thought about asking to switch rooms but the place was packed and it sounded like there were no rooms available, so we just dealt with it. Breakfast buffet was good to awesome everyday, depended on how early you got there and if some of the more popular stuff (yogurt, pastries) was still available. Staff were ok overall, front desk staff were efficient and as friendly as they could be, it was just very busy for them. I would say the facility overall could use a good deep clean, lots deferred maintenance around the facility, including the restaurant (ceiling/lighting could really use some sort of cleaning, it was bad). I would stay here again, price was ok, food was good, pillows were fluffy and plentiful. Location not always close to where we were headed each day, spent a lot on Uber.

Partner

2/10

Poor

10 Mar 2026

GARY

After my reservation, I was turned away because there wasn’t any rooms.

10/10

Exceptional

10 Mar 2026

Edith

We had a great time.

Partner

10/10

Exceptional

09 Mar 2026

TIMOTHY

👍

10/10

Exceptional

08 Mar 2026

Thomas

Excellent hotel with beautiful view.

10/10

Exceptional

08 Mar 2026

Chris

I was traveling for business and I'm happy I picked this place. I'm definitely going back. The staff, restaurant, parking, pool, balcony view and the breakfast was excellent!

Self

10/10

Exceptional

05 Mar 2026

Ronald

Room was fine except for the toenail clippings on the carpet. Also we brought a small cooler to take to beach and both ice machines were not working.
We didn’t want to buy a bag of ice that would have been wasted.

Partner

10/10

Exceptional

03 Mar 2026

John

Nice location on the water. Plenty of parking. Staff was friendly and attentive. Room was clean with a nice view of the pool and water.

Family

10/10

Exceptional

02 Mar 2026

joseph

Great staff. good breakfast. Great view.

Partner

8/10

Excellent

02 Mar 2026

Luciano

Great place for the places we were going to visit. Close to downtown that had some good places to visit. Will have to return to see them.

Partner

6/10

Pleasant

02 Mar 2026

Kristy

We arrived 1hour before check in but the room was not ready. No big deal and said they would call. Never did so went back at 4:39 and it was ready. Poor service

Partner

6/10

Pleasant

01 Mar 2026

David

Good value for the money spent

Partner

2/10

Poor

01 Mar 2026

Robert

Had to wait 90 minutes after check-in time for the room to be available!
When we got to the room, we found it dark, dingy and damp. The front door was difficult to open. The bathroom featured rusted fixtures.

Partner

10/10

Exceptional

01 Mar 2026

Rena

Room and view were fabulous!

Family

6/10

Pleasant

28 Feb 2026

Lauri

The room was okay, but the bathroom was subpar. The bathtub had a rusty drain and the floor was dirty. I even laid a towel in the bathtub so as not to have to step on it.

8/10

Excellent

27 Feb 2026

Debhra

Clean room, very courteous staff and a nice warm pool!

8/10

Excellent

26 Feb 2026

Paula

Clean room, friendly staff.

Partner

8/10

Excellent

25 Feb 2026

Thomas

The staff was helpful and the breakfast buffet was good. Our room had a waterfront view but was very dated. The lav faucet leaked and the toilet was not fastened fully in place. Overall rating 7.5/10.

10/10

Exceptional

24 Feb 2026

jiangli

nice lake view hotel,a pleasant stays.

Family

4/10

Poor

23 Feb 2026

Bennett

all of the above. room was ancient. bathroom had mold. linens were not changed. breakfast was fine.

Partner

10/10

Exceptional

22 Feb 2026

Carol

Room was wonderful.
Location was wonderful.
Views were amazing!

Partner

10/10

Exceptional

22 Feb 2026

Alberto

Good

8/10

Excellent

21 Feb 2026

Jeff

We really enjoyed the large pool in the spacious rooms made it easy to be there for several days. Breakfast was good and the deck in the room overlooking the water was gorgeous. We would stay there again.

10/10

Exceptional

19 Feb 2026

Destiny

Office staff were phenomenal. The room was absolutely perfect for a one night quick stay let me tell you the shower pressure was amazing! My only small complaint was that we were on the first floor so our balcony had a little opening that went directly out into the pool and restaurant, but we didn’t hear any noise or have any kind of disturbances. Parking was easy very close to the room. Would definitely recommend this hotel to anyone.

Partner

2/10

Poor

17 Feb 2026

William

The room was not anything like was in the internet. We did not even stay 1 night. We left and went to another hotel.

Business

6/10

Pleasant

16 Feb 2026

Matthew

The rooms are very dated and need some refreshing. Ceiling paint peeling, older resort style place. Bathroom water pressure was weak. Overall the room could use a makeover. View from balcony was great! Free Breakfast options were good each day, staff did a great job keeping it well stocked up.

2/10

Poor

16 Feb 2026

Debbie

Very bad section of town.

2/10

Poor

15 Feb 2026

Ashley

felt very unsafe walked into the room and walked back out, door wouldn’t seal, was extremely loud and looked nothing like the picture. very uncomfortable with the amount of people hangin out in the halls

Business_and_leisure Family

6/10

Pleasant

15 Feb 2026

Mark

Room was very dated. Could use some updating. Staff was great. Pool area was great too. Very nice view. Great view of the river.

Partner

6/10

Pleasant

15 Feb 2026

Gustavo

They need to clean the room daily

Leisure Family

6/10

Pleasant

15 Feb 2026

Jeffry

To loud from cars i never got a good nights sleep, needs a recliner, bad pillows , didn't like cigarette smell. Nice bed, clean, covenant, nice pool.could of used some weekend entertainment.

10/10

Exceptional

14 Feb 2026

Jodie

Room was small but clean. Great view! Waterfront restaurant was nice.

8/10

Excellent

13 Feb 2026

Michelle

Great location with lovely heated pool right on the water.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Rene

Excelente

2/10

Poor

12 Feb 2026

Monique

Not sure you want to hear my feedback. This is the dirtiest, filthiest place I have stayed. No redeeming qualities. Front desk man was nice this morning, and young woman at desk last Friday night was extremely welcoming. The view from the deck was pleasant. The bagels were ok, and the folded cheese eggs were passable. It's just that I would have preferred a clean room, not fancy just clean. The room was gross and my niece and brother remarked the same about their room. My nephew was disgusted. The older brother was just as disgusted. This was a shock considering the nice Best Westerns in the U K.

Leisure Family

10/10

Exceptional

08 Feb 2026

Joy

Beautiful view, breakfast was great! Staff was very helpful and courteous. Second time staying and will stay again!

Partner

10/10

Exceptional

07 Feb 2026

LeeAnn

Great stay

10/10

Exceptional

05 Feb 2026

mike

clean room dated bathroom

Business Self

10/10

Exceptional

04 Feb 2026

Wallace

Good room good view, good breakfast

10/10

Exceptional

03 Feb 2026

Codi

Very nice rooms, great location, and staff was very nice.

Leisure Family

8/10

Excellent

28 Jan 2026

Patricia

We had a beautiful water view. Comfortable bed. Shower pressure was low. Reasonably priced.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Beth

It was clean. Staff was very friendly. Of special note were the breakfast ladies who were both extremely welcoming.

Leisure Pet

10/10

Exceptional

23 Jan 2026

Troy

Great staff, clean rooms.

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Warren

Very spacious room. Comfortable bed. But, the best - ask for a room with a view of the river - it is terrific!!

Partner

6/10

Pleasant

19 Jan 2026

Joshua

Old hotel

Partner

4/10

Poor

11 Jan 2026

Verena

So let me start off by saying I’m a local that lives in Lehigh and we were just looking for somewhere to stay at for a weekend that’s nice. I came across this hotel and the view looked amazing. It looked like it was a good nice hotel so I was like let’s do it but once we got there, you know we explored a little bit. All there is to that hotel. Is one little building where the lobby is at which is small next to it is the east and West building which is literally just rooms. That’s it in the middle. There is a hallway to go to the hotel and to the pool and also to the docking area, which has a very pretty viewer, but other than those things there is absolutely nothing else to that hotel if you’re looking just for somewhere to stay the night, it’s not bad, but if you were looking for something like us with things to do a big lobby area, a recreational room or something like that then I don’t recommend it

Leisure Friends

10/10

Exceptional

10 Jan 2026

Tracy

Clean room, staff, view over river

Leisure Partner

10/10

Exceptional

02 Jan 2026

Richard

Everything was excellent, staff, room and restaurant. Food was excellent. The balcony view was perfect for viewing the fireworks.

Leisure Friends

10/10

Exceptional

31 Dec 2025

Deborah

Front desk was very friendly and accommodating.

Leisure Family

10/10

Exceptional

25 Dec 2025

barbara

Great spot!!

6/10

Pleasant

22 Dec 2025

Katie

Ran out of almond milk after our first breakfast there and didnt have any to offer the rest of the stay.

Friends_and_family Family

8/10

Excellent

20 Dec 2025

Charles

Friendly staff. Nice room. Good restaurant on premises. Comp breakfast was good with some variety.

Leisure Self

10/10

Exceptional

19 Dec 2025

Stephanie

The staff was great just how long you’ll get your deposit back

Leisure Self

10/10

Exceptional

18 Dec 2025

Scott

The room was clean and though a little older had an amazing view. Staff was courteous and helpful. A decent breakfast. Convenient to downtown. I would stay here again.

10/10

Exceptional

16 Dec 2025

Sharlene

Breakfast was good. The room was clean. The only negative is the hotel rooms are outdated and could be refreshed. TV older unable to watch Netflix or other streaming platforms.

Leisure Partner

2/10

Poor

11 Dec 2025

israel

The staff was very well.
Everything else was a reck, I had to leave the place as I found it to be discussing and uncleaned

Business

10/10

Exceptional

02 Dec 2025

Pradley

Yes!

10/10

Exceptional

01 Dec 2025

Brandi

Breakfast, and room better than expected

10/10

Exceptional

29 Nov 2025

Robin A

I go here a lot love the rooms the view the balcony staff is great especially the guy at the front desk he always goes out of his way to help in any way he can! Breakfast is good could have some more options but what they have is good

Leisure Partner

10/10

Exceptional

29 Nov 2025

Pedro

Room was clean

Leisure Family

10/10

Exceptional

28 Nov 2025

Tracy

Short getaway from home - would definitely stay here again.

Partner

10/10

Exceptional

28 Nov 2025

EDWARD

Beautiful View!

Leisure Partner

10/10

Exceptional

26 Nov 2025

Kathy

All good quality, and a balcony over the pool and river.

10/10

Exceptional

23 Nov 2025

Frank

everything went well no problem

Family

10/10

Exceptional

19 Nov 2025

James

Really great restaurant associated with a hotel. If you are willing to walk across the bridge, you will get to the historic district, which is a lot of fun. That’s the area I would recommend for dining. Unfortunately we did not have hot water one day. And we had some very noisy people in the hotel who banged at our door late at night. Other than that, everything was wonderful. The Restaurant staff were all fantastic and very helpful. Especially at breakfast.

Leisure Partner

8/10

Excellent

18 Nov 2025

Gordon

The room was aged, old carpet. Bathroom sink very old.

Leisure

6/10

Pleasant

17 Nov 2025

jaime

Five star view, excellent customer service, room could have been a whole lot better.
Room was clean in visible areas but not so much behind cabinets and such. The room smelled like wet, dirty carpet, and that was probably the worst part of it. The TV was pretty old and super dark, the iron did not work. Had to call front desk about shower not working, but it turns out the faster handle was just very hard to move. I felt like I was about to pull it out of the wall.
In general, the room was pretty dated and not so clean, but the view was simply amazing.
I guess, for the price, you can’t really complain too much

Partner

10/10

Exceptional

14 Nov 2025

SHARON

Beautiful view

Business_and_leisure

2/10

Poor

10 Nov 2025

Dayron

Charge me again and

10/10

Exceptional

09 Nov 2025

Carol

Great hospitality. Perfect view on the water. Great restaurant on site and IHOP next door.

6/10

Pleasant

07 Nov 2025

Roy or Greta

The views are awesome as is the location. The staff is very nice. Our room needed a major update. It was very very small but with the balcony it enhanced the size.

Leisure Partner

6/10

Pleasant

03 Nov 2025

Jean

Your staff was friendly and helpful.

The room is musty and smelled moldy. I used essential oils to freshen and cleanse the air.

I had multiple challenges using the passkey to enter the room. The maintenance man came twice to help me enter.

Leisure Self

10/10

Exceptional

26 Oct 2025

Ivy

Good food. Friendly staff

2/10

Poor

24 Oct 2025

Joseph

This was the worst experience I have ever had in a hotel the rooms were dirty with no maid service you have to walk to the office to get your own towels and must hike your dirty ones with you to exchange and the manager and staff were the rudest people I have ever meet , the air inn my room broke down 4 times in two different rooms and the weather was at 100+ temperatures and every time we asked for help with the issue we were meet with rude hostile employees I would not recommend this hotel to anyone!

Business_and_leisure Family

10/10

Exceptional

20 Oct 2025

Neville

Nice

We had a ground level floor with a balcony that looked over the water. Would definitely stay again and actually would pick that room again.

Partner

10/10

Exceptional

19 Oct 2025

Salvatore

Staff is excellent and so is the view. Brianna does a great job with the free breakfast too

Leisure Partner

10/10

Exceptional

10 Oct 2025

Rigoberto

👍

10/10

Exceptional

08 Oct 2025

jill

I would prefer a higher toilet.

Leisure Family

8/10

Excellent

06 Oct 2025

Olivia

balcony was nice

Partner

2/10

Poor

02 Oct 2025

Joseph

This was the worst hotel I have ever in 54 years stayed at the ac in my room broke down 3 times in 100 degree weather I had to chang my room because of this and after 2 days it’s ax broke down as well the Wi-Fi almost never worked there is no house keeping while your in the room if you need towels you have to go all the way to the other end of the property to get them at the office , the pool closes early and opens late morning and the worst part of the stay was the manager she became angry that we complained as I think anyone would I’m not normally one to complain but come on , so she proceeded to have here staff to refuse the rest of our reservation which by that time I had had enough anyway but waited until after check out to tell us and had her staff wait by the door giving us no time to pack out things as they should be and we had to run out the door this may sound crazy or maybe you would think I was a bad customer but no this hotel and experience was insane I would never recommend anyone stay at this hotel!

Business Family

2/10

Poor

28 Sep 2025

John

I don't like cockroaches or dog hair.

Self

2/10

Poor

22 Sep 2025

Joshua

As soon as we walked up we realized that the key pad for entry was broken. Once we walked in we noticed a fogger that was left in the middle of the room. That told us that they did not clean the room fully between customer stays. The mini fridge was missing parts and the A/C did not cooler than 75 degrees. The bathroom sink did not drain unless you manually lifted center piece in the sink. Lastly the toilet overflowed on the second use. I had gotten the best room that this hotel has to offer. Top floor with a view that overlooked the water. We were suppose to stay for two nights. We contacted the front desk about our issues and asked for a refund. They told us that because we got the room through hotels.com that we would have to take it up with them however they would leave a note for the manager to approve the request for a return. We decided to leave after only being there for a few hours and cancel our next night there. The hotel eventually declined our request for a refund on our stay even for the night we did not stay. I would highly recommend never staying at this location. Hotels.com should not do business with this hotel. This location is a 0 out of 10 because of cleanliness and customer service.

Partner

8/10

Excellent

22 Sep 2025

Shavagas

Hotel was in a good location close to every thing great place to stay for a quick visit, the night clerk was AMAZING!!! I give her 5stars she was friendly and had us checked in very quickly she is an amazing employee

Business

10/10

Exceptional

22 Sep 2025

sonia

Excelente , limpio y bien ubicado

Leisure Family

2/10

Poor

21 Sep 2025

crystal

Terrible!

Terrible
There was mixed views so we decided to go with it
The rooms were not at all in the pictures that they had shown they smelled. The bed was uncomfortable, and the phone was literally ripped out of the wall and sitting on the bedside table.

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Lorraine

Convenient location

Leisure Family

8/10

Excellent

20 Sep 2025

Heimer

The hotel is in great location - but … as any old hotel the furnishing and carpet looks and felt/smelled old. Access to the building is open, has an elevator which is convenient, and ice machines that actually work. I didn’t have time for breakfast but the restaurant where is served is lovely and its waterfront with a nice covered patio - access couldn’t have been more convenient, just a few steps from my room. Overall, I had a good experience and would recommend the property to anyone looking in the area. The location didn’t feel unsafe.

8/10

Excellent

18 Sep 2025

Tamara

It was nice, the staff was wonderful, the pillows and towels were good. The mattress was really bad. The coffee was good, the bagels were alright, the eggs and sausage were not, about blew up the bathroom afterwards. Overall i would stay there again, just hope they get better mattresses soon.

Leisure Family

10/10

Exceptional

17 Sep 2025

Brad

The water view

Leisure Family

2/10

Poor

17 Sep 2025

Luisa

Significant decline in hotel

We could not get a room higher than 1st floor as none were available yet hotel was lightly occupied? Clerk was uncaring and matter of fact. Yet when our ac wasn’t working in our room they said they had another room available in a higher floor? Did not make sense. Hotel has declined significantly as we’ve stayed here before. In addition to faulty a/c our outlets didn’t work, and the clerk was unreachable for 2 hours of calling front desk to address a/c issue. Bathroom tile was dirty. Very disappointing. Won’t be returning.

Business

8/10

Excellent

14 Sep 2025

Tudie

Nice breakfast and great river views. Had nice pool too.

Business Self

10/10

Exceptional

11 Sep 2025

Yordanis

Good