The Glasshouse

10/10

Exceptional

01 Mar 2026

Tom

Fantastic stay from the outset

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Robert

Do not stay in a room just off the bar as these are very noisy as they don’t close the doors to the rooms

Leisure Partner

10/10

Exceptional

13 Feb 2026

Hayley

One of our favourite hotels we’ve ever stayed. The rooms were outstanding. An excellent location and staff were fantastic. Would love to stay next time we’re in Edinburgh.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Niall

The staff, room and breakfast were all great. Will definitely be back again.

Leisure Family

8/10

Excellent

06 Feb 2026

Kirstin

The hotel is in an excellent location and directly accessible on the tram from the airport. The only issue is the lack of adequate signage outside - they need a bigger sign that lights up!
The elevator was not working when we were stayed so we had a long walk up 4 flights of stairs each time we left the hotel, which ensured we got our steps in each day!
Other than that, the staff were extremely helpful (shoutout to Issac) and very engaged. We attended the Burns dinner at the hotel and it was an experience I will never forget! I would
definitely stay here again.

Friends_and_family Family

8/10

Excellent

04 Feb 2026

Lucy

Felt the hotel was getting a little bit tired. Air con in room was noisy as was old, shower leaked and toilet was noisy to flush.
Staff were very friendly however and looked after us.

Partner

10/10

Exceptional

13 Jan 2026

George

Clean & spacious room! Friendly staff who were attentive to every need, 1st stay but won’t be our last

Leisure Partner

10/10

Exceptional

11 Jan 2026

Maurice

The lady on reception was amazing. She was very friendly and attentive to our needs.
She helped make our weekend special and I would recommend the Glasshouse just on her service.
The rest of the staff were great and the hotel itself was lovely.
No hesitation in recommending this hotel.

Partner

10/10

Exceptional

08 Jan 2026

Richard

Great room and great staff

Business

10/10

Exceptional

04 Jan 2026

Andrew

Staff very welcoming and friendly

Partner

8/10

Excellent

23 Dec 2025

Robyn

The staff were so polite and friendly for the most part.

6/10

Pleasant

21 Dec 2025

Jeanette

Had to wait fortyfive minutes on suitcases being delivered to room after we got into room

Friends_and_family Friends

6/10

Pleasant

19 Dec 2025

Jean

Initial impression of breskfast looked reasonaby inviting but in reality the chocolate chip muffins were rock hard, halved breakfast rolls had been sitting out for hours and seemed stale. Likewise the \"fresh\" orange juice was in early stages of fermentation. Scrambled eggs were unlike any scrambled eggs I have had before. Overall it was totally underwhelming

Friends_and_family Friends

10/10

Exceptional

27 Nov 2025

Meg

The room was spotless and absolutely gorgeous. The staff were very friendly and helpful in giving recommendations for bars and restaurants. Big shout out to David for all of his advice to make our stay perfect. The snug bar is a must visit - absolutely stunning location to sit and enjoy a drink, or multiple drinks should I say! The hotel was clean throughout, with a lovely decor throughout. Our suite was just perfect and we will definitely be returning!

Leisure Partner

10/10

Exceptional

27 Nov 2025

Deborah

Our experience at The Glasshouse was extraordinary! The rooms were perfectly appointed, the service was excellent and the atmosphere was surprisingly comfortable and secret/bespoke private club ambience…interesting people with an elegant unforced air. Will be coming back and only telling my best friends about this lovely haven!!!

Partner

8/10

Excellent

24 Nov 2025

Karen

Staff were excellent, very friendly and welcoming

Partner

6/10

Pleasant

20 Nov 2025

Garrie

With a massive party arriving in front of us and only one person on arrivals the wait was excessive to check in. A hotel of this calibre should be able to manage their business better that they did.

Leisure

8/10

Excellent

15 Nov 2025

S

Lovely big room, very comfortable bed and good breakfast

Partner

10/10

Exceptional

13 Nov 2025

william

yess staff very courteous & friendly. Room clean.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Richard Gary

Knowledgeable and attentive staff. The room was clean and comfortable. It was a great home away from home.

Leisure Family

8/10

Excellent

03 Oct 2025

Frank

The hotel is modern and has all the amenities but evening dinning on the premises is very limited. Access to secure underground parking is convenient and nearby. There are good restaurants in the vicinity.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Peter

Great

10/10

Exceptional

05 Sep 2025

Douglas

Excellent staff!!

Leisure

10/10

Exceptional

29 Jul 2025

Kimberly

We stayed at The Glasshouse (Glenlivet Suite) with our toddler from July 17–22. The hotel’s location is excellent—close to Edinburgh’s major sights but still peaceful, and the rooftop garden was a beautiful place to relax.

Several staff really made our stay: Conall at the bar was outstanding with whisky knowledge and hospitality. Sam was kind and attentive, and a lovely staff member at breakfast gave great advice for a toddler-friendly park (Princes Street Gardens) and warmly engaged with our son.

The room was well-appointed with thoughtful touches like whisky and chocolate, and the nearby car park with a 50% hotel discount was a plus.

However, a few areas missed the mark for a five-star hotel. Housekeeping was inconsistent (we had to ask repeatedly for basic things like towels and trash pickup), turndown service was minimal, and room service was slow and underwhelming. Breakfast, while served with warmth, was overpriced for the quality. The bar could also benefit from light food options.

We appreciated the thoughtful staff and setting—but consistency in service would go a long way in delivering the luxury experience The Glasshouse aims to provide.

Leisure Family_with_children

10/10

Exceptional

04 Jul 2025

Elizabeth

The staff was some of the very best at any hotel I've ever stayed. We enjoyed our time so much we purchased a print of the hotel to help keep the memory. Highly recommend!!

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

Laura

Wonderful hotel. Great location.

8/10

Excellent

25 Jun 2025

Arthur

The layout is odd.. you enter on the ground floor… then take a lift to the third floor… then walk a long ways to a set of stairs and go down tone or two flights to your room. Later we learned there is a service elevator that one can use.

Leisure Family

8/10

Excellent

10 Jun 2025

Simon

The hotel is in a very convenient and central location.
The hotel is unique in its own ways and as it was built over a historic site.

Rooms are big and comfortable where mini-bar is all provided for. The interesting part of the hotel is that to get to certain parts of the hotel rooms (in my case which is on floor 1), you have to go to 3rd floor, walk across a long walkway of rooms before reaching a bar area in order to head down another 2 floors to get to my room. Kinda of inconvenient especially when you have big luggages to drag along. Saving grace was the hotel staff were all vert kind and during the check-in, the staff actually helped to move my luggage as he showed me the places.

Partner

6/10

Pleasant

06 Apr 2025

Nadine

Needs to clearly signposted better

Before we were told about the hotel we were charged £95 of ‘incidentals’ the minute we walked in the door. Room very difficult to find (life up to get a lift back down). Not well sign posted st all and we got in and out the lift 3 times to find reception and leave. No plug at side of bed for charging phone. No bath in room as per autograph room description. Room not suitable for small children in an emergency to get out quickly. My soon has mobility issues and the bell boy had to give me the case and he carried him instead.

Friends_and_family Family

10/10

Exceptional

15 Mar 2025

William

Amazing service and enviornment.

Business

8/10

Excellent

01 Mar 2025

Paul

Disappointed

Lovely room but a bit dated and room was freezing when we got in (late should have been by 3 not in until 3.15) and heating in the room did not work they did try and fix but it still didn’t work they also offered to move our room but we would not have had a balcony overlooking the city so chose to stay had electric radiators and a blow heater but looked a bit tacky in a suite!!!

Partner

10/10

Exceptional

25 Feb 2025

Robert

Great location but little things let it down

Great location . Staff were amazing . Room was ok expected better . Shower tray leaked onto floor in bathroom pillows provided were too soft although we did not mention this I’m sure they would have sorted this. Duvet was a bit thin for time of year. Just little things you don’t expect form a 5 star hotel

Partner

10/10

Exceptional

12 Jan 2025

David Ray

Great location, great friendly staff, convenient route to parking garage (once we figured out which elevator to use after being jet lagged). Room was very clean, had a great view of Calton Hill, wish it was warmer to sit out in the garden (not so much in January) but overall very pleased with hotel. One minor issue with the towel heater not working.

Leisure Partner

8/10

Excellent

06 Jan 2025

Kristan

For a 5 star it sure is lacking a lot of the usual amenities. Didn't seem like anything was actually in the building itself, and the surfaces have seen better days. Everywhere you look there's paint chipping and carpet coming up. Pool was in the mall next door? It was our first time in Edinburgh, so we didn't have time to check but last thing I want to do is wander OUTSIDE and AROUND in my bathing suit and coverup to what seems to be a public pool. Bed wasn't very comfortable. Breakfast was not included and we couldn't get any sort of breakfast cocktail until noon. Also they charged us over $500 for laundry services when we clearly stated \"no drying cleaning, regular drum washer/dryer services\" for 23 pairs of socks among other necessities when you're traveling to 5 countries in 3 weeks. After having previous good experiences with using the laundry services in other hotels, I would highly suggest otherwise in Marriott branded hotels as they see nothing wrong with the exorbitant charges. They're not trying to make it easier for travelers, they're trying to make money. I would not stay here again. It is not worth the money.

Leisure Partner

10/10

Exceptional

25 Dec 2024

Timothy

Great stay!

Leisure Family

8/10

Excellent

13 Dec 2024

Verified traveler

Nice hotel, very centrally located which is ideal for Christmas shopping and markets. However advertised as 5* which we don’t believe it would be going by our experience / room condition.

Friends_and_family Family

10/10

Exceptional

13 Dec 2024

chris

Phenomenal

Fabulous hotel. Attentive staff. Isaac in particular was phenomenal.

Partner

10/10

Exceptional

30 Nov 2024

Javier

David was great.
Everything was amazing. Should take better care of the carpet.

Leisure Friends

8/10

Excellent

26 Nov 2024

Shirley

Very nice hotel

The hotel was very nice, our room was very nice too. I have things to say…. There was a noise which was really annoying it was like a rumbling sound coming I think from the ceiling so above us sounded like trains, or a gym someone on running machine not sure but it was for rather a few hours went off about 12pm we were in room 68 so if I was to return definitely not go in that room. The bathroom needed a make up or shaving mirror, and def needs a socket to charge your mobile near the bed either side?? But the seating around the fire pit in bar area is a fantastic idea, we meet some fantastic people and we met each night for food drinks and great chats they were from USA & Australia we have exchanged contact details on the back of that area so well done Glasshouse - great location too so we will def return…. on this occasion it was our 46th wedding anniversary

Partner

2/10

Poor

26 Nov 2024

william

I wouldn't recommend this hotel. The room was dirty. Bits on the floor when we arrived. Still there 3 days later. The bathroom bin wasn't emptied. The shower was never cleaned - we even left an empty shower bottle on the basket to see if it would be moved. 3 days it was still there. The free drinks in the mini bar - asked to swop them as they were ones we didn't like - told this is all house keeping have. No saucers in the room. the list continues ..... I have had cleaner rooms in a travel lodge.

Leisure Partner

2/10

Poor

19 Nov 2024

Verified traveler

Hotel staff theft

We only have one complaint with our stay. Other than that, all else was fine!
We stayed the nights of 8th and 9th of November, in room 96. On the morning of Saturday 8th of November, my wife and went sightseeing and we returned later in the afternoon to find my headphones missing.
They were brand new Apple Air Pods2 costing $220. They were missing from my laptop bag; someone had to open and sift through it to find them. In addition, someone had gone through my wife’s belongings too (lucky nothing was missing).
We immediately reported the theft to the hotel duty manager. I was able to track the headphones and provided the various addresses to the duty manager (with real-time tracking). On the night of the 8th, they travelled from Edinburgh to approx. 45 miles away.
Apparently, the hotel management investigated and could not determine if the staff had taken the headphones.
Regardless, after we left only the housekeeper, and supervisor had entered our room. We know we didn’t lose them, and frankly, it was stolen from our room.
We have reported the matter to Police Scotland.
We will not be staying at another Marriot Bonvoy hotel, we expected a nice stay in our short trip, only to be ruined by this theft. In addition, we were not comped anything.
I will be sure to spread the word that your organization hires criminals and thieves!!

Partner

2/10

Poor

17 Nov 2024

Andrew

Staff lovely. Very odd hotel in terms of lay out. Front room on the third floor, very noisy and cold. Air conditioning didn’t work and spent the night sleeping in a jumper. Staff were great in trying to fix it. Advised there were no other rooms. The hotel decor is tired and I wouldn’t rush to stay again.

Leisure Partner

6/10

Pleasant

09 Nov 2024

idris

Outdated and it does not feel clean. The ac is terrible and loud.

Leisure Family

10/10

Exceptional

03 Nov 2024

Paul

Great place

Partner

10/10

Exceptional

03 Nov 2024

Harpreet

Amazing property better than expected and located perfectly

Leisure Partner

4/10

Poor

31 Oct 2024

Hilda

Room very disappointing.
Wobbly toilet seat,
Loose arms on both chairs
Cupboard door loose
Supposed to be a mini bar but ther wasn’t a fridge in the room .
Very creaky floorboards.
Expected more from a 5 star establishment.
Poor service in Snug bar .
Waited 45 minutes for a snack .
We were told they were short staffed.
We expected much more from a 5 star establishment

Partner

10/10

Exceptional

27 Oct 2024

David

all team members provided exceptional service! kudos to all of them!

10/10

Exceptional

23 Oct 2024

Nancy Agnes

We had a wonderful stay here and can’t wait to come back. Amazing hotel and staff.

Leisure Partner

8/10

Excellent

11 Oct 2024

Leslie

The staff was wonderful & the room very large - BUT, this is not an easy in/out property. There's no parking in front and the overall configuration of the building is very odd - built over an old church. We had to take two elevators (or 1 elevator and 2 flights of stairs) just to get to our rooms. Other than that - it was great.

Leisure Friends

8/10

Excellent

06 Oct 2024

Christopher Daiwoong

Staffs at hotel were courteous and very helpful, other than waiting for our room to be ready on the day we checked in and furnitures in the room showing wear and tears we had very pleasant stays.

Business_and_leisure Partner

10/10

Exceptional

28 Sep 2024

Paulina

Really enjoyed our stay. Great location, all staff were so helpful and kind.

Leisure Partner

8/10

Excellent

26 Sep 2024

Phillip D

Great location w/ walkable distance to the attractions! Staff is very friendly and helpful.

Partner

10/10

Exceptional

07 Sep 2024

Edward

Great staff. Friendly. Efficient. Helpful. Tram stop and multiple bus lines at doorstep. Walkable to many popular sites.

Leisure Family

10/10

Exceptional

10 Aug 2024

Steve

Nice hotel in great location

Convenient location, good size rooms, very friendly staff.

Friends_and_family Family

10/10

Exceptional

07 Aug 2024

Owen

We really enjoyed our stay at the Glasshouse. I personally think that there's a cutoff of how good a stay can be for the money you pay, and the Glasshouse is an expensive stay. But, as a treat on our wedding night, we had a great time and it was a lovely treat to sit on the rooftop garden that we've seen so many times from Calton Hill! Thank you again!

Leisure Partner

10/10

Exceptional

05 Aug 2024

Andrew

Great 2 night stay, everything was first class. Staff were amazing and couldn't be nicer and do more to make my stay a great one. Will definitely stay here when next visiting Edinburgh

Business Friends

6/10

Pleasant

21 Jul 2024

Garry

Disappointing at the price point

Hotel is fine and the staff are lovely but for a five star and the price you pay it's incredibly basic.

Partner

10/10

Exceptional

30 Jun 2024

Laura

overall, i really loved my stay at the glass house. it was stunning and the location was great for exploring the area. everything was walkable. the bar was really good. the room was a good size. i think if i could offer one bit of criticism the carpets were a bit stained. but literally that is it. it was one of the best hotels we stayed at on our trip and the best part about it was the warm, welcoming and kind staff. every person there is just a truly good person with such great hospitality.

Leisure Partner

6/10

Pleasant

03 Jun 2024

Ronald

The air conditioner did not work in the room. I picked this hotel because it advertised AC. They admitted that they have always had issues with the AC.
The front desk staff were not helpful but the concierge was very attentive.

10/10

Exceptional

21 Apr 2024

richard

I left an important item in room at departure. Staff overnighted the item to our next destination. Very thankful.

Leisure Partner

8/10

Excellent

01 Apr 2024

David John

Really nice hotel in great location. Staff are very nice and helpful

8/10

Excellent

26 Mar 2024

William

The stay was perfect apart from the heating not working in the room but reception dealt with the matter quickly

Leisure Partner

8/10

Excellent

25 Mar 2024

Tim

I think the hotel was having a bad day the day we arrived as there was a lack of staff so service was slow plus there was a problem with the key coder which meant it was awkward getting into the room,
Overall though everything turned out ok and we enjoyed our stay, food and drink were all very good, breakfast was also very good

Leisure Family

10/10

Exceptional

22 Mar 2024

Heather

Super hotel

The Glasshouse was a superb hotel. Myself and a friend decided to treat ourselves to a nice hotel for a theatre trip.

The room was massive, very comfortable and had everything i needed. It was a lovely touch to be offered prosecco on arrival. The staff were beyond helpful and friendly and my bed was turned down for me when I returned to my room after being out at the theatre.

The room and bathroom were very clean and comfortable with the usual complementary toiletries.

2 x complementary beers, soft drinks and water were also available in the mini fridge.

In all a great and luxurious stay

Friends_and_family Friends

10/10

Exceptional

04 Feb 2024

Gerard

Great welcome and superb location

Fantastic stay with a very warm welcome by both front desk staff followed by a tour from Harry the concierge around this lovely hotel and then shown to our room. He was also extremely helpful throughout our stay with recommendations etc It’s unusual meeting such an enthusiastic young person about their Jo and heart-warming, a lovely reflection of Scottish hospitality, thank you. Perfectly placed for the Playhouse Theatre and shopping. Would definitely recommend

Partner

10/10

Exceptional

20 Jan 2024

Catriona

A Wonderful Weekend

A wonderful weekend and all staff were so welcoming, professional and friendly. A special mention to Jonathan who makes your stay so memorable. An excellent location for the Edinburgh Playhouse and the St James Quarter. We loved the roof terrace with amazing views and the Snug with the open fire pit. Beautiful rooms and decor throughout. Looking forward to starting with you again.

Friends_and_family Friends

10/10

Exceptional

03 Jan 2024

Gary

Best spot in Edinburgh

Great staff. Very attentive, kind and engaging. Our second stay here and we’ll be back!

Partner

8/10

Excellent

18 Dec 2023

Alan

Nice break

We had a lovely stay, However, I would say the fact they must check the rooms before putting people into them, our shower flooded the bathroom and leaked into the room a bit. Give them they're due they moved us to a different room which was nice however the heating was broke in that room and they had a really noisy heater in its place. £540 was a lot of money to have these snags i feel, one thing i feel that they could update is they are cashless and that they take £100 deposit for the room incase anything happens to it, this i feel you should be made aware of, all in all was a nice break

Partner

10/10

Exceptional

27 Nov 2023

Angela

Everything about this hotel far exceeded our expectations. The staff are truly wonderful and the room was lovely, really clean and super comfy beds. The minibar was complimentary - a nice touch. All our needs were met very promptly. Look forward to staying here again.

Leisure Partner

10/10

Exceptional

08 Sep 2023

Larry

Great service

2/10

Poor

26 Jul 2023

Rukhsana

Stay away from this hotel

The hotel is very tired. Had paid for the room and they tried to charge us again! The worst hotel I have ever stayed in - its awful

Business

8/10

Excellent

10 Jul 2023

Mohammed

Disappointing.

Location is good. No parking, we had to park in the mall and the overnight stay was expensive.
Music could be heard till 1am.
Breakfast room is too far and very complicated.

Partner

8/10

Excellent

31 May 2023

David

Nice hotel, large rooms but really long walk up and down lots of stairs to get to rooms, not easy with luggage. Breakfast was a disaster and certainly not what you expect for the price you pay. Took an hour and 10 minutes to finish breakfast and waited 25 minutes to just get coffee.

Leisure Partner

10/10

Exceptional

07 May 2023

David

Very unique experience

Leisure Family

10/10

Exceptional

14 Apr 2023

mary

We really enjoyed our stay. we had room just off the bar with terrace. did not find the bar to be noisy at all. staff were very friendly and attentive. did not buy the breakfast as it was expensive and there were so many other options within walking distance.

Leisure Family

10/10

Exceptional

01 Apr 2023

Kristine

The service was amazing! The front desk was very helpful in getting taxis and helping us get our luggage to our rooms. Alexander was wonderful showing us around the rooftop garden and recommending The Lookout restaurant at the top of Carlton Hill. Highlight of our trip.

Business_and_leisure Friends

10/10

Exceptional

27 Mar 2023

Brian

From the moment you walk through the doors to escape the brisk, Scottish air, you are warmly welcomed into what feels like a bubble of ecstatic yet understated luxury. Any worries I had about my choice of accommodation were swiftly whisked away and replaced with a pleasant whisper of tranquillity.

A unique juxtaposition between the gothic exterior and sleek, modern interior design. The bold yet serene décor breathes passion and bleeds opulence. Every room and hallway share their stories through striking artworks and beautiful furnishings. The winding halls flow wonderfully, lit with a perfect effortlessness which makes even walking to your room feel like a holiday in itself.

The rooms were flawless. My only complaint was that I only stayed there for a single night. Since going home, I have been actively looking for any excuse I can to return to Edinburgh so I can claim another night or two in this marvellous hotel.

In terms of location, the Glasshouse, Autograph Collection remains unmatched in the city of Edinburgh. Everything you could possibly need from dinner and drinks to entertainment and travel links are right on your doorstep.

From the second we stepped foot inside the hotel we were made to feel not only welcomed, but genuinely at home. The level of care and dedication the staff showed us was beyond compare.

If you are looking for an upmarket stay in Edinburgh, the Glasshouse, Autograph Collection shouldn’t be your first choice. It should be your only choice.

Leisure Partner

10/10

Exceptional

26 Mar 2023

Jacqueline

One night stay for a theatre trip our room on the 3rd floor was beautiful & had access to the outside seating area. It has lovely views of Calton hill and we were pleasantly surprised how quiet and relaxing it was being in a busy part of the city. Reception very helpful and great service in The Snug. Location perfect for our stay and parking very close by.

Partner

10/10

Exceptional

29 Jan 2023

L

Fantastic stay

Amazingly attentive staff. Everyone was so friendly.
Room spotless. Bed very comfortable and really did smell fresh.
Only thing that I can say is have had better free mini bars in cheaper hotels and the bedside tables had chucks out of them however it did not spoil the stay in any way.

Partner

10/10

Exceptional

29 Oct 2022

Jennie

If I could I would 100 stars! Everything was perfect with very attentive staff.
I will be returning to Edinburgh and will stay with the Glasshouse again.

Leisure Family

10/10

Exceptional

28 Oct 2022

Marissa

Location was great, staff were amazing and overall great spot for a short stay in Edinburgh.

Leisure Partner

10/10

Exceptional

24 Sep 2022

Ilan

The Glasshouse was really worth it. Staff were friendly and very helpful. The bar had a spectacular whiskey collection with bartenders who knew their whiskey. The location was very central and getting everywhere was simple.

Leisure Partner

8/10

Excellent

19 Sep 2022

Erin

The property is beautiful rooms are excellent but don’t get the breakfast it’s disorganized takes forever and is not very good. Other than the breakfast it’s wonderful. I suggest going around corner for breakfast.

Leisure Family

8/10

Excellent

21 Aug 2022

Verified traveler

Overall a good stay

Nice reception area with lovely Front of House staff. Large room and bathroom with good Elemis toiletries. Free mini bar, water, soft drinks and beer. Fabulous comfy bed. A little dated furniture wise.
Breakfast was delicious with plenty of choices. Bar staff knowledgeable and friendly. Overall a good stay.
Ask for a quiet room.

Partner

4/10

Poor

13 Aug 2022

James

We were disappointed this time at the hotel. We have stayed there before. 1st the room was tired in the sense it does not appear to have been updated for quite some time and is showing signs of wear. Specifically in room 76. Worn furniture, and peeling paint at the door bottoms. The hotel did not notify us of major construction in front of the hotel. I likely would have stayed at another hotel if I know of this in advance. I feel the hotel should let people know that. Also, on our first night, we got to experience a party essentially 20 feet or so from our room. Not only was this loud but the trash can for all the empty bottles was emptied on the trash which sounded like it was at our door. I am understanding of parties but, again, I think the hotel has some responsibility to lets its guest know when they check in as I would not have accepted that room knowing a party or event was going to be so close. All this was disturbing but when one of the party guests was sitting on my patio chair was talking so loud that I had to open the door, go outside, and confront the man asking him to leave. He left. That really pushed me over so I got dressed and went down to speak with Jean-Paul. He was nice but no offer to move us, and in fact, before I even told him about the patio, he asked me \" is someone on your patio?\" WOW. Sounds like this happens and no one is doing anything to correct it. A wall or plant hedge should be installed on that side so people do use this area.

Leisure Family

10/10

Exceptional

13 Aug 2022

adrian

A simply excellent stay. What a fab hotel. Location is central but not noisy, staff were kind and helpful, the garden in the roof was a real plus and the room was well stocked and serviced.

Partner

6/10

Pleasant

31 Jul 2022

Lina

The property convenient to shopping and dining. However, the facility can use some TLC. They don’t have any amenities, just a bar and a breakfast room. Also the housekeeping services need some retraining. I had to always ask for towels and our robes and slippers were never changed. I had spilled coffee on my robe and they just kept it there. The same sheets on the bed were kept and not changed with cleaned ones. We also had to pay for our breakfast when it was as supposed to be for free. Make sure you don’t use the hotel phone as they will charge you for local and international calls. The staff at the front desk were friendly and helpful.

Business_and_leisure Partner

10/10

Exceptional

27 Jul 2022

Catherine

The best place to stay

Amazing hotel in the centre of the city.
Beautiful decor and service was exceptional.

Self

10/10

Exceptional

05 Jul 2022

Nandy

Could use bigger curtains for dark sleeping conditions - otherwise very nice.

Leisure Partner

10/10

Exceptional

07 Jun 2022

Manjot

Excellent

Absolutely amazing experience, extremely warm and helpful staff
Difficult to point out any flaws!

Partner

10/10

Exceptional

05 Jun 2022

Veronica

Glasshouse Super Stay

From the time we checked in to our leaving, the staffs were always on hand to help with all the requests. The staffs went out of their way to help us with difficult situation.

Partner

10/10

Exceptional

03 Jun 2022

Brian

Very nice

Leisure Partner

10/10

Exceptional

07 May 2022

DANIEL

Nice place to stay

Very well placed, close to everything, clean and friendly.

Friends_and_family Friends

10/10

Exceptional

11 Apr 2022

Jonathan

This was our third time staying in the hotel. It is extremely nice and welcoming from thr moment you walk through the door. The staff are excellent and always take the time to ensure all is as it should be. The rooms are lovely and designed beautifully. All amenities are right there and the location is perfect. Our go to place!

Leisure Partner

8/10

Excellent

21 Mar 2022

Lynda

Amazing hotel

Lovely hotel andvVery comfortable bed and amazing pillows and the fragrance used throughout the hotel in the corridors and foyer was lovely

Partner

6/10

Pleasant

23 Feb 2022

Verified traveler

A beautiful hotel with excellent staff.

A thoroughly bizarre layout of going up three floors in a lift along the whole hotel and down two flights of stairs to get to a long walk to the suite.

This is not accessible.

The room itself was tucked on the first floor back rear corner - overlooking a skip and into the hillside. Everything was clean and presentable but felt outdated. The large hot tub bath taking an age to fill. The televisions that had no connectivity to hunker down and watch a romantic film and enjoy the rather uncomfortable sofa.

A strange stained recliner occupying a space behind the bed.

Overall the price point for the suite was extremely high compared to comfort and luxury available.

Partner

10/10

Exceptional

14 Jan 2022

Matthew

Amazing hotel

Hotel was amazing, really clean and the facilities were great. Staff friendly and keen to help.
Would definitely recommend.

Partner

10/10

Exceptional

06 Jan 2022

mark

Great hotel with brilliant service

Our stay was amazing, the staff were fantastic and could not help enough. Second time we have stayed here and would recommend it.

Partner

10/10

Exceptional

20 Dec 2021

Helen

Enjoyed a lovely stay in The Glasshouse. Room was superb with terrace looking out to Carlton Hill an added bonus. Staff were friendly and informative. Wouldn’t hesitate to stay again.

Leisure Partner

10/10

Exceptional

09 Dec 2021

Daniel

Excellent stay as always at The Glasshouse. Made to feel welcome from arrival to departure. The Snug was nice and cosy given the low temperatures outside. Will definitely stay again next time we're in Edinburgh.

Leisure Partner