SureStay Hotel by Best Western Greenville

6/10

Pleasant

08 Apr 2026

Paula

There was a truck stop,and a few stores ,and restaurants around. My problem is that they didn't offer a lot of food, but they had breakfast foods you can buy from them.coffee tasted like water.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

James

Everything was good. What should be expected

Partner

10/10

Exceptional

28 Mar 2026

Penny

The staff was awesome. Sam was a great greeter .

Family

2/10

Poor

12 Mar 2026

Lakeshia

Cold and heat didn’t work

Family

8/10

Excellent

08 Mar 2026

Elijah

Staff are nice. Seem like they want to accommodate everyone. Kinda loud at night but its because its right next to a restaurant. I booked a single queen but they ended up giving me a double queen. A little inconvenient since it ended up being right next to the entrance but its all good. Breakfast is solid. Cant really complain besides the noise and smoking, but sketchy people are at all hotels.

Partner

2/10

Poor

03 Mar 2026

Deborah

Room was not clean... had to ask for clean pillows and it did not appear to have been vacuumed recently, as there was debris left on the ground next to the bed. We also had to rinse out the bathtub because... The hot tub had no water in it in the pool area, and the pool had quite a bit of rust around the edges and by the ladders so we didn't use the pool.. The only reason we stayed was because it was a non-refundable room, and I would not be allowed to get my money back. Extremely disappointing and definitely will not book a room here again.

Friends_and_family Family

2/10

Poor

22 Feb 2026

Tommy

Pool was not just being worked on it was covered

4/10

Poor

30 Dec 2025

Chipasha

Poor breakfast with bread and cookies. No bacon or eggs. Think they had pancakes. Plan on eating breakfast elsewhere. Bring fabreeze or something for the smell in the rooms. Personally wouldn't go back. It is cheap for a very good reasons.

Business

10/10

Exceptional

24 Dec 2025

Brian

Clean room, a little outdated but the comfortable bed more than makes up for that. Heard a few loud vehicles early in the evening next door but by 10 pm it was quiet. Room was spacious and easy to get to.

Friends_and_family Friends

10/10

Exceptional

28 Nov 2025

Scott

Nothing outstanding.

Leisure Family

8/10

Excellent

24 Nov 2025

Kowhei

We didn't use the pool.

Partner

6/10

Pleasant

18 Nov 2025

Jeremy

Broke out with bites from my ankles and up about 4 inches

10/10

Exceptional

15 Nov 2025

Marla

Yes. Air conditioner worked well. Didn't use the pool

Friends_and_family Friends

4/10

Poor

05 Nov 2025

Mitchell

Towels were dirty and no real room service.. just a hide out

2/10

Poor

05 Oct 2025

Traci

The dirtiest hotel I have ever been to in my 67 years on the planet. I want to say that I stayed here in 2022 and it was old, but the room was very clean. Not the case anymore. I was in town for a wedding and booked 4 rooms for ourselves and other family members. Every room was filthy, rugs that had not been vacuumed in months, dirty walls and faceplates, hair on the bathroom floors, stained bedcovers, torn and fraying upholstery. I asked for extra towels, was told 15 minutes, but they never appeared. I was really shocked at how bad it was. Was so disgusted with the place I never went to sample the breakfast so I can't comment on it.

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Neil

Na

Business

8/10

Excellent

12 Sep 2025

Stacy

The property was quiet and the rooms were large.
I would want the property to improve the breakfast.

10/10

Exceptional

29 Aug 2025

Jens

The service was very good

Leisure Pet

8/10

Excellent

01 Aug 2025

Higino

Breakfast options could be better.

Leisure

2/10

Poor

27 Jul 2025

Mary

Door was ajar upon arrival so entering the room was scary. No shower curtain and no breakfast. Please change description to match actual experience

2/10

Poor

14 Jul 2025

Tyler

The room was dirty, the faucet didn’t work in the bathroom, the TV was crooked on the wall. The food for breakfast was all expired.

Leisure Family

10/10

Exceptional

09 Jul 2025

Travis

Clean property from the parking lot, to the lobby and halls to the room. Easy check in with friendly staff. Quiet, safe area with no problems at a great price. I have paid a lot more for a lot less.

4/10

Poor

07 Jul 2025

Verified traveler

Disappointing

Very disappointed. Very few choices for breakfast. Very warm in the common areas, especially the hallways.

Partner

10/10

Exceptional

01 Jul 2025

Renee

On our way home

We were driving back home and decided we had driven far enough for the day. Looked for hotels near where we were. Reviews sounded good so we booked a night. This hotel has three buildings, so you may not be in the one where you check in. Our room was big and very comfortable. The breakfast isn't much which we knew from the reviews, but we grabbed coffee and went to McDonalds as we headed out of town.

Friends_and_family Family

8/10

Excellent

17 Jun 2025

Amber

It was decent. Its run down but overall not a bad place to stay.

Self

8/10

Excellent

16 Jun 2025

Scott

Fine stay

Leisure Family

2/10

Poor

14 Jun 2025

anthony

Dirty

Leisure Family_with_children

2/10

Poor

04 Jun 2025

Stephanie

The front desk people were nice but they had a group of several men outside the front door the entire time like 8-10 guys the whole time we were here. Being a single mom it’s a little uneasy when it was just my mom and my daughter and I. The WiFi wasn’t sufficient at all, and then we went outside and saw a crawfish by the front door. As the guys were all still outside just hanging out and drinking. It just made us feel really uneasy. I would never let a group of men sit right by the front door when people are coming to check in, especially when they don’t speak English . No one should ever feel unsafe at a hotel

Business Family_with_children

8/10

Excellent

03 Jun 2025

Rob

Overall we was happy with our experience. Our room was clean and beds were comfortable.

Friends_and_family Friends

4/10

Poor

24 May 2025

Kurt

Smells like

Room, stay and amenities were all decent for the price but the odor in the hallway smelled like someone was cooking a spicy meal and the smell didn’t dissipate during my entire stay.

Friends_and_family Family

2/10

Poor

24 May 2025

Jonathan

Mattress was saggy and worn out.
The toilet kept backing up brown stuff. Nonsmoking room reeked of smoke. Poor patching job on the bathroom door. Outdated and poor quality bedding. Very basic breakfast.

Leisure Family

8/10

Excellent

21 May 2025

Julie

Bed was comfortable. Room was clean and updated to look good but stuff was done shoddy. The window leaked on the top seal from the rain. When you turn on the water in the bathtub it makes noise. The water leaked around the faucet in the sink. The remote control for the TV was broken and we didn't get it replaced until the second day.

Leisure Pet

8/10

Excellent

19 May 2025

Brian

Another comfortable bed/wish the A/C unit ran well

Overnight, to visit a friend. Have stayed here a few times, maybe overall shell looks aged the beds are incredibly comfortable. This stay it was late and i was grouchy, the A/C unit had tripped out so the room was HOT. I called for service. There were other people checking in, the man working the desk got those people checked in and came over to the room to see if he could fix unit, it took about 2 minutes he had it reset and he assured me the room would cool down, he said 5 to 10 minutes it was cooled to a comfortable for me level about 45 minutes later. I was not nice about it as i was tired and grumpy and just wanted to sleep. But he fixed my issue quickly and as warm as it was the room was cool in a fair amount of time. I could have handled the situation better and need to apologize for the way i acted.

Friends_and_family Friends

2/10

Poor

15 May 2025

Robert

The hot tub didn’t work the pools heater was out. There was no breakfast. Our room was in a totally different building than the main hotel. So when we tried ordering food, they canceled our order because they couldn’t find where we were. We asked for sheets and blankets for the whole that couch. They never gave us any. I really do believe that if you are an owner manager of a property and you know that your hot tub pool and all that is not working you should have it listed not available at this time when people go to book.

Leisure Family_with_children

2/10

Poor

12 May 2025

Darlene

Stayed for two nights and the first night we had no hot water so they gave us a key to another building to use a shower in a different room.

I paid for a bed with 2 queen beds and the room they gave us was 2 full beds.

I’m not recommending this hotel to anyone.

Business_and_leisure Partner

2/10

Poor

12 May 2025

Shalita

Never Again

First of all, the rooms looked Nothing like any of the pictures I had seen on the website! I asked for (2) queen sized beds; they were full size beds. Both mattresses were worn out and sunken in. The bedding looked as if they were curtains, no lie! No comforter. The carpet was stained! The bathroom was extra small; the door nearly touched the toilet when you opened it. The bathroom was also poorly clean. Dust/dirt build up in the corners and the toilet was filthy. The bath towels were small, they didn't wrap arounds the body and I'm not a big person, (5'7 145 lbs to be exact) and the smelled like feet. Never again!!!!! It was Not worth the $99 I paid per night!

Friends_and_family Family

6/10

Pleasant

10 May 2025

Tanya

I don’t normally review but the quality of the room has gone down- there was trash left in the room- one of the towels was dirty (we should have reported it but we needed to get in the road), the ice bucket was dirty. Things I don’t feel should have gone unnoticed by the cleaning staff.

Business Family_with_children

2/10

Poor

08 May 2025

john

I never got an email and went the wrong hotel. Please send me a refund

2/10

Poor

08 May 2025

Shelby

The pictures definitely lie on this one. Terrible area. Rude staff. Old rooms with poor amenities.

Business Family_with_children

8/10

Excellent

04 May 2025

Daniel

Older property may be more for breakfast

10/10

Exceptional

23 Apr 2025

Eileen

A great place to stay

Leisure Self

10/10

Exceptional

10 Apr 2025

Emily

Front desk person was super nice and helped us get situated with ease.

Leisure Family

10/10

Exceptional

02 Apr 2025

Sanju

Very Nice

Business_and_leisure Family_with_children

10/10

Exceptional

18 Mar 2025

Brian

Overnight retreat

Second time i was staying over in Greenville and had a room one door down from previous stay. Big and clean. Smelled good, quiet and again one of the most comfy beds I've ever slept in. Front desk was helpful, and polite.

Friends_and_family Friends

10/10

Exceptional

18 Feb 2025

Joseph

How polite thr front desk was and how quiet the area was.

Leisure Family

10/10

Exceptional

12 Feb 2025

Brian

Great Stay

Very clean, very quiet, very comfortable!!
All you could need for a great night of rest. Very helpful and friendly staff!!

Friends_and_family Family

8/10

Excellent

07 Jan 2025

Laura

It was a comfortable place to stay.

Leisure Family

10/10

Exceptional

05 Jan 2025

Jennifer

Always my choice when I stay in greenville

The staff is always friendly and kind when I stay here. The rooms are comfortable and clean.

Self

8/10

Excellent

04 Jan 2025

Thomas

Property was dated, given room that was in state of repair had to go back and get different room, little choice of breakfast, hot water would have been good for a shower, like warm at best

Leisure Partner

6/10

Pleasant

27 Dec 2024

Deborah

Basic

Breakfast was sparse and terrible, beds too soft, air unit broke but usable after we got help.

Friends_and_family Family

4/10

Poor

08 Dec 2024

Donna

Poor

Room was old, worn out and Not very clean. Would not recommend staying here

Partner

10/10

Exceptional

29 Nov 2024

Jennifer

Excellent stay

Pleasant staff, clean room, cost effective.

Self

8/10

Excellent

27 Nov 2024

Scott

It works well for a quick stop on a journey.

Leisure Family

10/10

Exceptional

24 Nov 2024

Monica

A cozy room

It's was very clean n cozy slept good n the people were very friendly

Friends_and_family Family

2/10

Poor

10 Nov 2024

Micaela

Room was dirty, smelled like dog pee, dog hair on the floor. Hair in the shower.

6/10

Pleasant

27 Oct 2024

Getzemani

Everything was good, except the water wasn’t hot enough. Need hot water for a relaxing shower

Self

10/10

Exceptional

25 Oct 2024

Florence

Great Place to Stay.

Great Place to stay. Have stayed there four or five times now.

Partner

4/10

Poor

25 Oct 2024

Michael

Rough stay

If I can’t say anything good, I’d rather say nothing at all. The guy working the check in desk was a nice guy but, other than that the hotel itself was not good. Lighting in the room was dingy at best. Room was dirty with hair on the bathroom floor. Beds were not comfortable and there’s a drive thru liquor store right outside and it was loud till very late hours. I would not stay there again. Since most of my time in Greenville was spent out of the room, we managed for 2 nights but, this is not a desirable hotel and it is very outdated.

Friends_and_family Friends

6/10

Pleasant

21 Oct 2024

Stacy

Outdated! Fine for the price. Clean

Business Self

10/10

Exceptional

29 Sep 2024

Jessica

Amazing

Partner

6/10

Pleasant

19 Sep 2024

jan

Staff was friendly. Propery was a outdated. Beds were hard and uncomfortable. Breakfast not what we expected.

Leisure Family_with_children

8/10

Excellent

16 Sep 2024

Ronnie

ok

6/10

Pleasant

14 Sep 2024

Alfred

Breakfast way below average. Hardly anything to choose. It was 8 AM.

Leisure

10/10

Exceptional

13 Sep 2024

Sandy

Quiet & easy parking. The lot was pretty dark

Business Family

10/10

Exceptional

29 Aug 2024

Jessi

Very nice!

Business_and_leisure Friends

10/10

Exceptional

25 Aug 2024

Janice

Probably the cleanest motel/hotel room I’ve ever had! Excellent front desk service.

Leisure

2/10

Poor

13 Aug 2024

Gerardo

Not good

Absolutely nothing like the pictures, our room was disgusting. Blood spots on the wall, dead bugs, bed was worn out, washroom was never kept up i would never have showered in there. And we are just normal people and need nothing fancy. And very creepy area.

Partner

10/10

Exceptional

09 Aug 2024

Dmitry

Nice and accommodating. Excellent choice for the money!

Business Self

10/10

Exceptional

08 Aug 2024

Angela

Comfortable bed

The bed was super comfortable which says a lot because I've slept in a lot of hotel beds! Didn't wake up in pain!

Friends_and_family Family

8/10

Excellent

05 Aug 2024

Keith

Took $50.00 hold till we left and two days later they charged my card!

6/10

Pleasant

23 Jul 2024

Margaret

Coffee like water

6/10

Pleasant

21 Jul 2024

Mary

Basic. Worn. We arrived at midnight and left at 6 am, so we used very little in the room. King bed was extremely comfortable. Staff was fine. Breakfast limited. We decided to go across the hwy to McDonalds as we left. It seemed to be clean. I would not be uncomfortable staying again, but I might choose something more upscale.

Leisure Partner

10/10

Exceptional

17 Jul 2024

Michael

Suited our needs

We had a quick over night stay. Room was clean. Very good Mexican restaurant next door. I would stay again.

Friends_and_family Family

10/10

Exceptional

20 Jun 2024

Brittani

Great place!!

Front desk was amazing and accommodating. Moved us to the ground floor when they realized my grandmother was on oxygen. Very courteous and helpful staff!!

Friends_and_family Family

6/10

Pleasant

15 Jun 2024

Tracie

This is a clean older hotel .

Partner

10/10

Exceptional

08 Jun 2024

John

Just tired looking

Leisure

8/10

Excellent

01 Jun 2024

Florence

Was fine.

Friends_and_family Family

8/10

Excellent

25 May 2024

Joseph

Good Mex food next to motel

Leisure Partner

8/10

Excellent

23 May 2024

Scott

Nice stay

Leisure Family

10/10

Exceptional

20 May 2024

Debra

Clean & Quiet

Room was very clean and inviting. Bed was clean & comfortable. Waffle, cereal, yogurt and muffins for breakfast.

Self

6/10

Pleasant

19 May 2024

Carolyn

Good value and problem was handled satisfactorily.

6/10

Pleasant

17 May 2024

Paul

What do you expect in a little town. Staff and all were not professional in demeanor or dress. The building is old and run down. It needs a complete redo but how do you do that in a small town. Overall the management is doing well with what they have.

Leisure Family

6/10

Pleasant

10 May 2024

Patti

Very clean

Leisure

8/10

Excellent

27 Apr 2024

Charles

Very relaxing

Leisure Family

10/10

Exceptional

12 Apr 2024

William

It was a nice big room for $70! Our only complaint was we could not get logged into the free Wi-Fi. Called the tech guy twice but it never worked.

Leisure Partner

2/10

Poor

26 Mar 2024

Jody

It was very rundown and unsafe

Leisure Pet

6/10

Pleasant

05 Mar 2024

Chelsea

I booked for the pool and the front desk said pool was closed due to maintence, so sad at that!!! We got to our room and there was leftover food from previous guest in our fridge!!! Front desk was nice and accomidating, but charged me extra for first floor room and im physically handicapped and cant go up stairs without elevator and didnt take in to consideration....need to make hotel handicap accessible to better accomidate ALL without having to pay extra for what should be FREE accommodations!!!

Leisure Family

6/10

Pleasant

27 Jan 2024

Dora

Check in was good. Very helpful.
We arrived breakfast at 6am. No coffee. No employee. The waffle iron was on and we made waffles. We let at 6:20. No sign of anyone at the desk or breakfast area. We could hear noise in a back room. Nobody came out to check the entire time we were there. Breakfast is from 6-9 am.

Partner

6/10

Pleasant

21 Jan 2024

Marion

Marion

Limited breakfast menu, room was clean and in good condition.

Friends_and_family Family

8/10

Excellent

17 Dec 2023

Sara

Accommodating

Business_and_leisure

6/10

Pleasant

28 Nov 2023

Tracy

Very clean and staff are very friendly, check in time was 3 and they let me in at 1:30. The only problem I had was the bed was incredibly uncomfortable everything else was perfect!

Leisure Family

10/10

Exceptional

24 Nov 2023

Inspired

Clean and resonable

Leisure Partner

10/10

Exceptional

08 Nov 2023

Wai Ping

Good to stay!

Leisure Family

4/10

Poor

30 Oct 2023

Cory

No jacuzzi, which is what we were looking forward to. We found out they haven’t had it fixed in long time and likely won’t get it fixed. Why is it falsely advertised?

8/10

Excellent

22 Oct 2023

steve

A nice stay

Leisure Partner

10/10

Exceptional

21 Oct 2023

Jason

Great spot

Leisure Family

6/10

Pleasant

20 Oct 2023

Peter

A Bed for a Night

Not a great hotel, but the price is right if you just need a bed for the night. This hotel badly needs renovation. Breakfast is terrible. Find a diner elsewhere.

Self

8/10

Excellent

12 Oct 2023

Cynthia

Easy access to highway, quiet location. Decent size room. Room was clean bed comfortable. This is an older property however does have flat screen TV mini fridg And microwave

Leisure Self

4/10

Poor

10 Oct 2023

Brian

The smell from the cleaning products was terrible.
We stay, book out immediately, and did not get any refund.
We booked in to Comfort Inn through Expedia!

6/10

Pleasant

01 Oct 2023

Angel

The rooms were smelly, dead/live bugs everywhere, the chair was ripped up, as well as areas of the carpet were ripped up as well.

Business_and_leisure Pet