Cactus Royal

Greece , Crete
HERAKLEIO, Ag. Ioannis Str., Stalis
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42 reviews shown

10/10

Exceptional

11 May 2023

Lynda

Excellent place to stay

Loved everything apart from bad weather.
Food was fantastic, room was lovely and clean.
Couldn’t fault anything

Partner

10/10

Exceptional

24 Sep 2021

Stephanie

A taste of luxury without the luxury price tag

I was very impressed with my stay. The facilities (hotel, gym & spa) were exceptional & there was plenty of variety at breakfast and lunch (i didn’t sample the food options in the evening). The staff were very friendly & couldn't be more helpful. The pool was always clean but despite the pictures on the website it's difficult to do full lengths & is more of a cool down type of pool. There is frequent themed nights & whilst I was there there was traditional Greek dancing & singers on. The only thing I could fault was the mattress was very hard so took me a few nights to get used to it & get a good night's sleep. I also used the voucher for the a la carte restaurant within the hotel called Elia. The 6 course meal was absolute perfection & the menu contained some of the best food I have ever eaten so you must visit there if you stay.
Very luxurious, well worth the money.

Self

8/10

Excellent

20 Aug 2021

Verified traveler

The private pool in our room was phenomenal, yet the towel services for the resort were obscure. Also, the large resort pool chairs were always “held” by patrons who never removed their towels which was frustrating as someone who came in after them.

Leisure Partner

10/10

Exceptional

29 Oct 2019

Verified traveler

The staff were very friendly and the hotel was clean, with good facilities and enough space for everyone.
The food was fresh, with a wide variety to choose from so something for all.
Definitely recommend this as a destination.

Leisure Family

8/10

Excellent

29 Aug 2019

Verified traveler

The staff were anazing the cleanliness and the food were fantastic

Leisure Family_with_children

10/10

Exceptional

16 Aug 2019

Verified traveler

A beautiful hotel with extremely helpful staff. A high standard of room and cleanliness - very relaxing in lovely surroundings.

Leisure Family

10/10

Exceptional

09 Jun 2019

Sai

The hotel is in a very nice location. One of the swimming pool where we sun bathe most of the time has a nice view of the mountains. The food and drinks are excellent, hats off to the chefs and kitchen staff. Majority of the staff were really friendly especially the bartenders and the waiters. Will recommend this hotel to my fAmily and friends. Crete is a stunning island.

Leisure Partner

10/10

Exceptional

30 May 2019

Chris

The staff are excellent. The standard of the food was really good. The quality of the accommodation is superb.

Leisure Partner

8/10

Excellent

10 Oct 2018

Third visit

My daughter and I stay for 4 days each year. We arrive late in the evening, the night manager is always helpful and there is a snack for us in the room. Food is good with wide choice of dishes. Theme nights are fun.
The only fault is a lot of people smoke and smoking areas are close to the restaurant, and although the rooms are none smoking they smoke on the balcony.

10/10

Exceptional

24 Sep 2018

IAN

Very nice hotel central to stalis and beach .

Food at this hotel is exceptional .Service second to none . Hotel rooms clean and tidy .Only Down side tv channels for Germans and other nationalities .Dont think you should have to pay for room safe .
Hotel outside areas spotless..
Panos at pool bar is a credit to your hotel .Always had a smile on his face and always knew what people were drinking .

10/10

Exceptional

19 Aug 2018

Verified traveler

Great room, very clean, great shower, great food, very good service, friendly staff, nice pool, beautiful hotel. Close to the beach (2 mins walk). There are a few restaurants near the hotel but no nightlife. For nightlife you need a short cab ride to Malia or Hersonissos.

10/10

Exceptional

09 Aug 2018

Verified traveler

Great hotel!

We had a wonderful vacation. The hotel is quiet, the rooms are clean and spacious, the staff is very nice and helpful and the food delicious.The area is very nice, very appropriate for a family vacation and the beach is just accross the road.

Family

10/10

Exceptional

10 May 2018

Verified traveler

Great hotel really friendly staff

8/10

Excellent

15 Oct 2017

Jude

Excellent hotel for a sheet break

This is the second year that my daughter and I have visited for a short break for some rest and relaxation. The hotel provided both

Partner

10/10

Exceptional

12 Sep 2017

William

Catus Royal Resort and Spa.

This is a hotel where both management and staff understand the meaning of service. All are well trained friendly, efficient.. This was our second visit and if anything the service and environment of the hotel had improved on last year. The immediate local area is a little tacky and off putting but this does not impact on the hotel grounds and there is at least one good café within a short stroll of the hotel.

Partner

6/10

Pleasant

30 Oct 2013

Richard

Nice quiet hotel

This is a relatively new hotel and is therefore in very god condition, the hotel is kept very clean and tidy at all times. We had booked a suite which proved to be well worth the extra cost, the suite overlooked the pool area and effectively had two balconies which had the sun from 10am till sunset. The all inclusive package was of a very good standard. Our major criticism was at the end of the holiday which coincided with the end of season, when the hotel was winding down, the owner/management threw a party for local business owners and dignitaries which took over the main restaurant leaving paying customers the choice of either a fixed menu in the corner of the restaurant or using the sister Cactus Beach buffet (2* at best). This left us feeling that our 5 star experience had descended to a 2 star experience especially when the buffet for breakfast was closed on the final day as \"it wasn't worth opening for 6 people\" but managed to be open to give the staff breakfast. A great shame as what was an excellent holiday was somewhat marred by the final days. When we checked out we explained how we felt to the Receptionist, however, the Duty Manager didn't seem to have the time to talk to us.

Partner

10/10

Exceptional

01 Jul 2013

Tim

Don't let the price fool you. This hotel is 5 star

Just returned from the Cactus Royal and taking into consideration the price that we paid our overall experience in this hotel was very good. We were the only English couple staying as it is very popular with German and Russian holiday makers but it did not matter as everyone was well behaved and the staff went out the way to talk to us.
We were a little apprehensive as previous all inclusive hotels haven't lived up to the star ratings but this one is definatley 5 star with good quality food, fantastic range of drinks included in the all inclusive package and excellent customer sevice.
The jewel in the crown has to be 'Elia' the Mediterranean restaurant which you are allowed to visit once a week. The food was amazing and the location overlooks the sea which gives you a cool breeze and creates a fantastic atmosphere.
The only downside to this hotel is the fight for sunbeds in the morning but this problem exists in most hotels when they are full.
In summary if you are looking for value for money but still want quality this hotel is hard to beat.

10/10

Exceptional

02 Nov 2025

Sebastian

Großartiges Hotel, toller und freundlicher Service, gutes Essen

Leisure Partner

10/10

Exceptional

11 Oct 2025

Christoph

Alles Top

10/10

Exceptional

20 Sep 2023

Magdalena

Wir hatten ein Zimmer mit eigenem Pool und waren mit allem absolut glücklich

8/10

Excellent

20 Oct 2019

Verified traveler

Das Hotel ist im gesamten sehr sauber. Das Essen ist abwechslungsreich, es kommt keine lange weile auf. Verbesserungsfähig ist die Zimmerreinigung. Im Bad wird nicht mal der Duschvorleger hoch genommen wenn man ihn liegen lässt. Wenn Kosmetiktücher alle, dann alle. Dabei wäre es ein leichtes diese nachzufüllen. Aber das sind wirklich Kleinigkeiten. Ansonsten war es ein sehr schöner Aufenthalt.

Leisure Family

10/10

Exceptional

17 Oct 2019

Verified traveler

Seul point négatif: coffre fort dans la chambre payant.

Leisure Partner

8/10

Excellent

14 Oct 2019

Hartmut Rainer

3 Sterne lage!
5 Sterne Hotel!
Fair flott freundlich!

Partner

10/10

Exceptional

10 Oct 2019

Verified traveler

Sehr schönes, ruhiges Hotel. Tolle Pools und das Essen war Extraklasse. Da gibt es nichts zu meckern.

Leisure Partner

8/10

Excellent

07 Oct 2019

Verified traveler

J’ai particulièrement apprécié l’amabilité du personnel et leur sourire.

Leisure Family

6/10

Pleasant

16 Sep 2019

Verified traveler

Auf Grund der hervorragenden Bewertungen haben wir uns für dieses Hotel entschieden. Leider muss ich sagen, dass ich diese hohen Bewertungen nicht nachvoll ziehen kann.
Das Personal war teilweise sehr unfreundlich vor allem bei unserer Ankunft am Hotel. Wir haben nur eine Zimmerkarte erhalten für ein Zweibettzimmer, keine Erklärungen nur die Zettel die sollten wir lesen. Absolut nicht akzeptabel für ein 5* Hotel. Unsere Ankunft war gegen 21 Uhr 15 und da haben wir schon kein Essen mehr bekommen, trott All Inklusive Hotel. Stattdessen wurden uns zwei latschige Sandwichbrötchen mir Chips aufs Zimmer gelegt. Das Essen war teilweise eine Zumutung vor allem das Fleisch, sehr trocken und nicht warm. Die All Inklusive Cocktails werden alle mit minderwertigen Alkoholen und Säften zubereitet, so dass man nach einigen Cocktails sowieso freiwillig darauf verzichtet. Im Allgemeinen waren wir also sehr enttäuscht vom Standard in diesem Hotel und würden auch nicht wieder dorthin gehen.

Leisure Friends

10/10

Exceptional

09 Sep 2019

Verified traveler

Bellissima struttura di tutto rispetto per le 5 stelle, unico neo la spiaggia non all'altezza della struttura, compensa comunque con le tre piscine e quelle riservate alle suite. I ristoranti con cucina ottima ampia scelta
Lo consiglio vivamente.

Leisure Partner

10/10

Exceptional

12 Aug 2019

Verified traveler

Magnifique Hotel, avec un buffer qui change tous les jours pour le plaisir de ses occupants, avec soirees a theme.

Leisure Partner

10/10

Exceptional

08 Aug 2019

Verified traveler

hôtel très beau, très propre, le personnel est très sympatique et à vos petits soins. Parfait

Leisure Family

10/10

Exceptional

05 Aug 2019

Verified traveler

management du personnel au top ce qui génère de bonnes prestations dans son ensemble

Leisure Friends

10/10

Exceptional

22 Jun 2019

Verified traveler

Tout est excellent. Peut être un petit bémol : quelques soirées sans aucune animation donc on s’ennuie un peu .

Leisure Friends

8/10

Excellent

31 Oct 2018

Verified traveler

Ein schönes Hotel mit sehr leckerem Essen sowie stetes freundlichem und hilfsbereitem Personal.
Nur die Zimmer 120 und 130 kann ich weniger empfehlen, weil im Restaurant darüber bis 22 Uhr ständig laut Stühle gerückt werden.

10/10

Exceptional

25 Oct 2018

FAAM

Hôtel très accueillant. Lorsqu'on arrive un employé s'occupe de nos bagages, on reçoit une serviette comme un gant de toilettes pour nous rafraîchir. Personnel à la reception super accueillant tres souriant et parlant même le français.
Cadre de l'hôtel avec ses 2 piscines super sympa. La plage a 2 min de l'hôtel. Chambre super bien nettoyées , personnel très souriant et sympa. Franchement j'ai vraiment tout aimé. La nourriture, le cadre le personnel.

10/10

Exceptional

16 Oct 2018

Elisabeth

Dit hotel weet om te verwennen, het eten was bijzonder lekker!
Alles was piekfijn in orde!

10/10

Exceptional

21 Aug 2018

Verified traveler

nous avons passé une semaine dans cet hôtel du 13 au 20 août et nous en sommes ravie.
Hôtel très bien situé personnel de l'hôtel au top.
Il mérite bien ses 5 étoiles,
Le buffet était excellent, le seul petit bémol de l'hôtel mais ce n'est rien de fou, ce sont les transats, trop peu pour le nombres de personnes dans l'hôtel mais le reste est vraiment top.
JE recommande fortement cet hôtel.

10/10

Exceptional

11 Aug 2018

Roland

Sehr gutes Preis-/Leistungsverhältnis

Die zentrale Lage ist eine gute Basis für weitere Erkundungen z.B. mit einem Leihwagen.

10/10

Exceptional

21 May 2018

jean-marc

très bien

hôtel très agréable. des piscines partout. réception rapide et attentionné. on vous donne un badge avec votre photo a garder en souvenir car personne ne nous l'a demandée. chambre très grande et propre. petit déjeuner libre service pléthorique. facile à trouver et avec parking.

Partner

10/10

Exceptional

20 Sep 2017

Bram

Very nice complex

Along a busy street, you don’t expected such a beautiful hotel. The restaurant is excellent. Next year they create a third swimming pool and that is, in our view, the five star guarantee for the future.

Partner

10/10

Exceptional

07 Aug 2017

Rajan

Smilende personal som imøtekom alle våre behov.

Fantastisk personal. Servicen var upåklagelig. God mat. Nær til stranden.

Partner

8/10

Excellent

13 Jun 2017

Verified traveler

Hotel und Team überzeugend

Kamen als Kreta Neulinge in diese Anlage und fühlten uns sofort richtig wohl. Größe der Hotelanlage , bewusst durch die
Bauweise, toll der Lage angepasst.
Personal . egal ob Lobby,Restaurant,Service ein verständliches Lächeln war immer gegeben und evtl. Engpässe sofort
bei der abendlichenTischzuweisung, im Restaurant zu regeln.
Alles lief harmonisch und der Situation bestimmt, gut organisiert ab.
Essenqualität super, Auswahl wie Schmaghaftigkeit, für jeden etwas dabei. Gruß an den verantwortlichen Hauptkoch.
Manko
Ja, die Liegenreservierung im allgemeinen.Ohne rechtzeituge morgendliche unfreiwillige Reserwierungsaktion, während des Tages, keine Change mehr.Haben bevorzugt die Rasenfläche gewäht, ruhig dort, empfehlenswert.
Der tägliche Kontakt mit den SPA Damen , Aquise, nervt.SPA Bereich (autark), sehr teuer.
Suchen Sie Erholung , gutes Essen, Unterbringung im Superior Zimmer, buchen Sie dieses Hotel.
War nicht unser letzter Besuch vor Ort.

8/10

Excellent

10 Jun 2017

MANUELA

Bel hôtel avec un personnel aux petits soins!

En arrivant, on est quelque peu déçu de voir que l'hôtel n'est pas directement sur la plage (route et commerces à traverser ) mais on est très vite sous le charme de l'hôtel et notamment par l'accueil de Vasilia. Belles chambres avec vue piscine pour certaines (avec un peu de vis à vis toutefois). Excellente restauration, très variée et typique. Barmen de la piscine très sympas. Beaux équipements avec notamment 1 grand jardin au calme au fond de la propriété, 2 piscines extérieures, et 1 à l'intérieure dans le spa. Merci à tout le personnel, toujours aux petits soins.

Partner

10/10

Exceptional

13 May 2017

thierry

Une prestation extraordinaire

Un moment de pur bonheur en famille , un maitre d'hotel toujours a regarder que tout ce passe bien, soucis du detail , top qualité tant au nuveau restauration que l'hotel