Name: Klana Resort Seremban
Address: PT 4388 Jalan Penghulu Cantik, Seremban, 70100, MY

6/10

Pleasant

13 Sep 2025

Nor Akillah

I didn't use the facilities

Leisure Partner

10/10

Exceptional

02 Feb 2025

Regina

Clean, and good friendly staff just to make it effert about the extra Tea or coffee n sugar

Leisure Family_with_children

8/10

Excellent

13 Dec 2024

Verified traveler

Klana Resort Seremban

Easy check in. Room is big and clean for a family of four. Basic amenities are provided except toothbrush. Wifi is terrible, even with password given we failed to connect the wifi.

Friends_and_family Family

8/10

Excellent

18 Oct 2020

MOHAMAD YUSOF

quite good

Business

8/10

Excellent

13 Feb 2020

Verified traveler

The room so spacious

8/10

Excellent

12 Feb 2020

Nora

New refurbished room. Spacious, cosy and nice view.
The light in the room was a bit dim
Breakfast is ok with western and Malaysian cuisine. Overall staying there is comfortable.
Live band at night. Also u can try their ATV too. Its near the park as well.

Partner

6/10

Pleasant

21 Dec 2019

Verified traveler

Food no taste.....................................

Friends_and_family Family

4/10

Poor

30 Sep 2019

Felicia

We cannot understand why the gym and the spa is not operating on a Saturday.
Breakfast selection is not good compared to Royale Chulan where our other friends were staying and the rates there were lower. The room carpets are dirty and there were no bedroom slippers. We were given a room not as per booking although they changed it for us.

Leisure Friends

6/10

Pleasant

22 Aug 2019

Verified traveler

Disappointing breakfast

Breakfast was lousy. Food not fresh especially rendang chicken.

6/10

Pleasant

01 Jul 2019

Verified traveler

It has big pool but the food served not variety and same menu everyday.

4/10

Poor

29 Jun 2019

Robertus

A lot of work to do!

I stayed in Klana several times in the early 2000s. Company stopped using the hotel around 2005 as its condition was deteriorating. However, reading about the renovated rooms, my wife and I decided to give it a shot. Regrettable choice. Yes, the rooms why renovated, but why not completely? New bathroom, new furniture, new carpet, but the doors and doorposts were still the old rotten ones. Cleanliness (most important aspect!) was NOT ok. There was dust in multiple places and a LOT of it under the bed which we found out when something rolled under it. The bed was comfortable but the other guests slammed doors, so our sleep was only so so.
A few other bummers:
NO ALCOHOL SERVED. It has become a Muslim hotel. Nothing wrong with that, but they used to serve alcohol and it wasn't mentioned on the booking website nor on their own.
Some staff was really unfriendly
Breakfast was the least of all the breakfasts we had in Malaysia. Lots of dishes tasted if they were reheated from the day before.
Swimming pool water was kinda mirky and not inviting for a swim.

Lot of work to do to get it back to what it was. Do the internal renovation PROPERLY and give the outside a proper paintjob (really looked a bit decayed). Clean the rooms properly, improve the breakfast, teach the guests to respect other guests rest and improve the breakfast.

Not likely to go back there

Partner

8/10

Excellent

25 Jun 2019

Leow

Very good

Hope to have bigger area in the room . The swimming pool is big . Thank you .

Family

8/10

Excellent

17 Jun 2019

Leow

Not much to review this time

Just a night stopover

Family

4/10

Poor

11 Jun 2019

Wong

Poor air-cond system.Room is warm despite complaint. No offer to change room

Family

6/10

Pleasant

21 May 2019

Verified traveler

The receptionist staff was very helpful. I have booked 2 rooms which were 1 family suite and 1 deluxe. But upon checking in the distance between 2 rooms was far. So the staff had kindly help to upgrade the room 716 which a little nearer to other room 718.
But unfortunately the room 716 has a problem with aircond . the room was not cold even though the aircond temperature was raised. Whole night we are unable to sleep.
That was the only issue that i faced during my stay at Klana Resort Seremban..

Friends_and_family Family

6/10

Pleasant

07 May 2019

Verified traveler

Expected better from a 4 star hotel but looks a bit run down

Friends_and_family Partner

4/10

Poor

22 Apr 2019

Verified traveler

Family room isn’t a family room

Don’t bother to take family room, you better off taking 2 standard room instead. Shower too small, not kids friendly, no lounge/couch, not enough hooks in the bathroom, no rack to hang your towel, very bad drainage, clogged up most of the time. 5 seconds in the shower and it’s already flooded. Room not stocked up for family, 2 items available for each, need to request everything eventhough booked for 4. Even toilet roll provided were used ones, like 1/3 of rolls left. Very pitiful.

Family

8/10

Excellent

13 Mar 2019

Verified traveler

We arrived early and the receptionist allowed us to check-in. Run down hotel and still ongoing refurbishment. Swimming pools wise, the facilities are excellent. My children so happy with the facilities.

Leisure Family_with_children

2/10

Poor

19 Feb 2019

Verified traveler

Terrible Service

On the first night they checked us into a room with a ceiling crack just under the central air-con, water leaking overnight, room floor all wet! Though they changed room after first night, the housekeeping services was terrible, always something missing/not replenished, like missing coffee/water, missing floor mat etc. after housekeeping. Worse still, on the last day, we turned on the \"Clean Room\" light for our room, we came back at night but the light is still on but room was not cleaned! The very worst part is when we complained, they accused us of turning on the \"DND\" light which of course we did not! When check-out, I asked the Customer Service (Sandy) to contact me about this bad experience, one week later no news, then I went to their official website and left feedback for them to contact me, another week later still no news. This \"resort\" is not serious about customer service and does not care about customer complaints. Avoid at all costs.

Partner

8/10

Excellent

07 Feb 2019

Amirulzaid

Nice and recommended to stay here

8/10

Excellent

07 Feb 2019

Soon Ling

Good place to stay for a short visit

Very new and nice, recently renovated hotel. Very spacious. Gave complimentary mineral water. But the toilet was disappointing as the water outlet in the shower area didn't flow very well, which led to some minor flooding. Overall 6/10

Partner

10/10

Exceptional

23 Jan 2019

Aba

Room in great condition. Spacious and clean. Room service excellent. Food served for breakfast good. Staff are friendly. Value for money. Will come back again.

10/10

Exceptional

21 Jan 2019

Verified traveler

Nice hotel n staff

10/10

Exceptional

17 Jan 2019

Verified traveler

Aircond panas. Boleh adjust setakat 29•c. Harap ada penambahbaikan utk keselesaan pelanggan berkaitan dengan suhu bilik.

6/10

Pleasant

01 Jan 2019

JOHN LI TAT

Room service was overlooked on the 2nd day. I guess that's the price of going green!

Family

10/10

Exceptional

27 Dec 2018

Muhammad

They give promo for a new room

6/10

Pleasant

25 Dec 2018

Verified traveler

Aircond is not successful. I was report at lobby hotel but still not cool

8/10

Excellent

24 Dec 2018

Verified traveler

Excellent, close to the swimming pool

8/10

Excellent

17 Dec 2018

Verified traveler

Please add the roof way to the block 7 and 8

6/10

Pleasant

09 Dec 2018

Verified traveler

Bad condition, but under renovation, nope it will be much better after renovation. Attentive staff. Limited breakfast buffet variaty, but taste good.

10/10

Exceptional

03 Dec 2018

Verified traveler

good experience

10/10

Exceptional

02 Dec 2018

Nur Aisyah

Keep it up!!!

We got to experience the newly renovated block. Worth the price!!! Room condition is excellent but not the wifi, still need to resolve the connection but TV channels were good enough for the kids. My kid really enjoyed the swimming pool time. Breakfast is just ok.

Family

8/10

Excellent

25 Nov 2018

Rahman

Nice hotel with big sized pool. However adult pool, the water not clear maybe due to major renovation. Kids pool just awesome. My daughter likes it very much.

Plus the receptionist upgrade my room because of my daughter birthday. Family Room with pool view.

4/10

Poor

19 Nov 2018

Nur Ainaa

Renovation

Renovation going on. very uncomfortable,

2/10

Poor

07 Nov 2018

Mike

Under renovation, the bath room smells, air cond unable to control, furnitures are very old, the ceiling has lots of stain, the whole hotel is too old need rejunevation

4/10

Poor

21 Oct 2018

Disappointed

An experience I want to forget

Beyond the main archway to the hotel begins my unbelievable horrible experience. You drive in from the back of the hotel and see what looks like a abandoned hotel, but guess what? There are lights in the lobby! Staff greatly lacking. On taking the lift up to our floor, the lift opens to dirty carpets covered with some plastic sheets. Renovation is the excuse on signs all over the place but no one is seen working. I thought maybe the room might be ok but sadly not. It was dingy with a rotting bathroom door and a strange smell ( an under utilized room?). The bed was ok, clean sheets and comfortable pillows (the only reason I persisted to spend the night there). There was a good breakfast spread and these last two points are what could salvage their honor...
I hope that their refurbished rooms due in Dec 18 change the outlook. However best to check if it has happened before trying it out.

6/10

Pleasant

01 Oct 2018

CH

Need immediate completion of renovation

This old hotel definitely needs an upgrade as the room is in a not good shape, water stains on the bathroom's ceilling is visible with aged bath tub. Nevertheless, staff are friendly, breakfast is average up in standard, nice and quiet surounding, and the room price was good.

4/10

Poor

23 Sep 2018

Nur Alifah

Not recommended

Surely will not come again.. old hotel.

Family

4/10

Poor

14 Sep 2018

Jerry

Didn’t realise hotel under major renovation so partially close and corridor electric supply consistently trip and takes a long time to restore. All swimming pool facilities closed. Room old but cleanliness reasonable.

6/10

Pleasant

09 Sep 2018

Verified traveler

Reception couldn't find my booking. They asked me to call the online reservation. After 30 mins they found the booking. Nothing wrong with the booking. Only the reception. Lazy or not thorough. I have never experienced such inconvenience with my booking before.

Partner

4/10

Poor

08 Sep 2018

Alden

The room conditions all damn old and never upgrade it. Some of the plug is not function. The corridor light are malfunction too and make the whole corridor is so dark. It is not worth for the value that pay. Should doing more improvement on this. The condition even worst than some of the budget hotel nearby so dissapointed.

2/10

Poor

02 Sep 2018

Lee

Hotel is run down. Water pressure not strong. water not hot. Road leading to hotel with many pot holes

4/10

Poor

26 Aug 2018

Verified traveler

Very tired hotel

Currently under renovation and very much needed. Friendly staff and comfortable bed.

6/10

Pleasant

23 Aug 2018

Ajack

Hotel in renovations.Should tell in advance to customer to avoid disappointed.

10/10

Exceptional

07 Aug 2018

Ateh

Nice hotel. Several facilities are under upgrading.

2/10

Poor

04 Aug 2018

Pepper

Hotel is under renovation and open to guests is not a good idea

8/10

Excellent

04 Aug 2018

Verified traveler

No hot water in the bathroom

6/10

Pleasant

03 Aug 2018

Verified traveler

Not bad

Hotel is under renovation during my stay..so its just so-so

Friends

6/10

Pleasant

28 Jul 2018

Nurul Huzaimi

It under renovation.. best to stay next year when completed

8/10

Excellent

25 Jul 2018

Sue

Good

8/10

Excellent

23 Jul 2018

Verified traveler

Nice hotel

Nice hotel, but now under renovation, Expecting a n excellent upgrade after renovation.

2/10

Poor

22 Jul 2018

Hate

Not recommendwd at all..staffs were not polite particularly the boy with the red ring at the counter, bathroom with stains here and there, no aircond temperature control panel. DONT BOOK THIS HOTEL UNLESS ALL BUDGET HOTELS IN SEREMBAN ARE FULLY BOOKED.

4/10

Poor

19 Jul 2018

mimi

kunci susah nak buka.
ceiling toilet leaking ada air menitik.
tak ada selipar, lantai sejuk gila
remote tv tak boleh berfungsi dengan baik
breakfast sangat humble

4/10

Poor

24 Jun 2018

k

Not satisfied & not happy

Change to other room just b cos TV not functioning
bed lamp not properly fix (unscrew)
At d new room:
Could only watch 1 channel out off 10
Few leaking spot at the bathroom ceilling
Shower hose loose water not properly run to shower tap
Condition of the iron board very poor
The hanger in the warddrop are broken.

4/10

Poor

21 Jun 2018

Verified traveler

Problem on lighting.
I have to move to another room

6/10

Pleasant

17 Jun 2018

Kayree

Hotel under renovation

Swimming pool, games room, gym and ratu spa currently close for hotel renovation until December 2018.

6/10

Pleasant

05 Jun 2018

Verified traveler

The hotel was under renovation. So there was some discomfort. Understandable. I'm pretty sure they will be better after the renovations are over.

Family

4/10

Poor

28 May 2018

Mahendran

Hotel under renovation. No hot water and staff made no attempt to help. Mouldy smell.

4/10

Poor

24 May 2018

SUGI

Renovations needed urgently.

The hotel is very very run down smells very terrible. Renovations have been long overdue.

2/10

Poor

24 May 2018

Mohd

So bad hotel

So bad

6/10

Pleasant

27 Apr 2018

AZIZAN

Worst hotel i ever stay

Room smell bad, bathroom dirty

4/10

Poor

24 Apr 2018

Helen

Nice old hotel but staring full renovations in Aug

The whole hotel is in Low Key as we renovations staring in Aug’18. Most facilities are closed Swimming pool, etc).

6/10

Pleasant

10 Apr 2018

Thomas

Resort is peaceful and good for relaxing

Stay on 6 Apr to 8 Apr 2018
I've been staying with Klana Resort whenever I visit Seremban.
Renovation is ongoing now at the poolside rooms and hopefully can complete the whole renovation by end 2018 so that my family can again check-in to your resort with new enviro.
Especially my daughter who has been coming to your resort when she is only less than 1 year old ( 26yrs now)

Thanks

8/10

Excellent

07 Apr 2018

zuan

Can recommend to others

Have gud experience..the staff so polite & gud service

6/10

Pleasant

19 Mar 2018

maya

Nice hotel n staff friendly

I like to stay at the hotel, room n toilet clean, my kids like the pool n the breakfast lots variety..

6/10

Pleasant

16 Feb 2018

Verified traveler

The pool was nice

Please improve your breakfast choices and variety.

6/10

Pleasant

02 Feb 2018

Verified traveler

Needs Maintenance

We stayed in one of the family rooms which was down near the pool. However, there was no lift from the lobby to the room. Not really convenient to be carrying your luggages down the staircase especially if you check in late at night when the buggy service is no longer available. The walkway to the room was scary as it was dark and the floor was wet (leaky ceiling). Even though the room was large, it had a musky smell. The air conditioner control panel was spoilt and the hot water (centralized system) wasn't hot enough to our liking. The management should put more effort in maintaining the resort as it was a preferred location for many tourists in the past.

Family

10/10

Exceptional

01 Feb 2018

kartini

Cozy place

Family

6/10

Pleasant

23 Jan 2018

Verified traveler

the room is in poor condition

Family

4/10

Poor

21 Jan 2018

Faisal

I wont stay here anymore

1. Requested King Bed but was given 2 bed room..
2. Toilet door is not functioning,need to slam to close the door..
3. Stain is all over the sink top, bath tub, ceiling, wall jubin..

6/10

Pleasant

21 Jan 2018

nirmalah

Lots of improvement to be made

First impression from outside was good. No one really greeted guests but there was concierge service which was great. Hotel surrounding was good. Reception service needed to be improved. Hotel lobby nothing impressive and looks worn out and tired. High time for refurbishment. There is damp mouldy smell in the interior and much stronger in the rooms. We booked 2 rooms. One room also had cigarette smell when it was supposed to be non smoking! Bathrooms were leaking and not very clean. Everything in the bathroom needed to be refurbished! Quite a number of lights not functiong at all. Mattresses not comfortable. Need more pillows and linens need to be changed to new ones. Didn’t bother to use the hotel towel. Room size was good. Breakfast spread needs improvements as well. The resort will be great once it goes through renovations and refurbishment.

6/10

Pleasant

01 Jan 2018

loh

swimming pool is poor maintain

pls maintain swimming pool,water is dirty

Family

6/10

Pleasant

30 Dec 2017

Nora

Nice hotel with pool

i booked 3 rooms under different tour co. but the staffs manage to place us on the same floor. There was trip of electricity in one of the rooms and the maintenance fix it. It was ok on the first day but blackout again on the 2nd day. I think the hotel was great but need changes especially the bathroom (looks old) and also the door (room 327 with no latches!). We had great time, suitable for short getaway with family.

2/10

Poor

26 Dec 2017

Mohd

Worst Hotel My Family Unhappy

Poor hotel room dirty plus toilet need to repair pipe rusting plus water hose linking complain to management after 24hrs than repair done. The worst thing BAD SMELLY forgotten to took photos. I success pls find out yourself Room No 410.

8/10

Excellent

25 Dec 2017

Verified traveler

I will recommend this hotel to my friend and i happy to stay at this hotel

8/10

Excellent

25 Dec 2017

Verified traveler

Nice resort to stay in

Me and my children loves the huge swimming pool, the wifi provided also excellent, the room are nice and comfortable, the breakfast are delicious but the waitress are a bit rude ... we haven't finish eating, they already taken away our plates. Overall, we loves to stayed here.

Family

8/10

Excellent

21 Dec 2017

Shaharizan

the pool is not accessible to wheelchair thus cannot enjoy cause one of my doter is whellchaired

Family

6/10

Pleasant

16 Dec 2017

faizal

Nice pool for kids..

My kid so happy coz we get room with pool view... easy to monitor them from the room when they go play in the pool

6/10

Pleasant

13 Dec 2017

Lu

Poor counter services

Counter services was very slow. It took about half an hour to complete. The whole hotel is very poorly maintained and run down. Room size was big but need update. Good for a one night stay for the price.

Partner

4/10

Poor

13 Dec 2017

Alie

TV not function.

First, I call the front desk and the staff ask me to Tune my self the channel. It was my first time experience in hotel to hear about customer tune the channel!!

4/10

Poor

10 Dec 2017

Verified traveler

Hotel need to be renovated

The hotel receptionist unable to find my reservation for total 3 rooms and keep mentioned I book only 1 room, although I show him my booking detail and he keep mentioned his record only 1 room, and it took me a while to get the room. The Carpet on the corridor outside the room is smelly like never been cleaned for while. The room is cleaned but everything in the room seems old, like shower is not flushing well. But I can't expect much from the the money i paid.

4/10

Poor

09 Dec 2017

Verified traveler

dirty towels and not pleasant odor believe came from the carpet

6/10

Pleasant

07 Dec 2017

Mohamad Zahini

Expect less for the price you pay!

Was okay for the price you paid

8/10

Excellent

04 Dec 2017

shah

interesting

6/10

Pleasant

03 Dec 2017

Verified traveler

Bad check-in experience

Expedia's itinerary # was not linked to the hotel's booking system. Spent more than an hour at hotel reception sorting out 8 rooms confirmed through 4 different Expedia bookings. Special request made through Expedia was not communicated to the hotel and one of the eight rooms was not booked where else payment has been fully made online through Expedia.

6/10

Pleasant

03 Dec 2017

Max Chiuan chorng

Average

Family

8/10

Excellent

02 Dec 2017

Suhaimi

Nice hotel with friendly staff

This hotel is suitable for a small family. There are a comfortable and nice room with a friendly receptionist staff. Easy to find up and thetr are big parking lots. One important thing that I really appreciate is “I get a nice hotel with a cheaper price at a good kocation”. Thanks a lot to Expedia.

4/10

Poor

30 Nov 2017

Verified traveler

Klana

Old, cozy

Family

8/10

Excellent

19 Nov 2017

Verified traveler

good hotel in seremban

good hotel

10/10

Exceptional

29 Oct 2017

saiful

variety food and nice pool

you can go anywhere.... expedia deal with the cheapest resort in town.

Family

2/10

Poor

29 Oct 2017

Nor azizan

The room cleanliness was badly maintained. Staff not well trained to handle customers dissatisfaction. Room that i stayed had bubbles on the ceiling, probably wet and covered with mold here and there. 4 main light bulbs on the affected ceiling were not working.

Family

8/10

Excellent

10 Oct 2017

Mohd Hafiz

Awesome

Hotel was so nice to stay..

6/10

Pleasant

24 Sep 2017

Shamsul

Need improvement in some areas.

Most of the TV channels not clear.
Water sometimes slow especially in the morning.

8/10

Excellent

07 Sep 2017

Verified traveler

Swimming pool is dirty

everything still ok, but swimming pool is unacceptable, yucks.

Family

6/10

Pleasant

13 Aug 2017

Xavier

Klana Resort Seremban - It has seen better days

The hotel has seen better days, it is very tired now. From the sagging bed to the mould growing on the bathroom ceiling and the leaking toilet each time you flush, from the poor TV reception to the very patchy wifi, the hotel is really just a place to stay for the night. Ample parking overnight, although it can be rather full during the day due to the folks who attend the Team Building activities organised at the hotel. The included breakfast is really simple fare, despite the attempt to offer a spread of choices. The staff do not seem all that excited to deal with guests so there is no warmth to be found.

Family

8/10

Excellent

24 Jul 2017

Verified traveler

overall is ok

worth for money, queit and nice poo

Family

10/10

Exceptional

09 Jul 2017

Verified traveler

Klana

It quite an old hotel, but its ok because it has a large pool and not far from town.

8/10

Excellent

25 Jun 2017

J Chen

Family hotel

Old style but comfortable large hotel room, friendly staff right down and including
the doorman

6/10

Pleasant

18 Jun 2017

John

Not exactly what the listing states. . .

1. There are no King beds here. They have Doubles or a single Queen. You can reserve a single \"King\" on Expedia, but if they have none available you are stuck with a double.
2. There is no 24 hour room service here. Normally room service ends at 2:AM, but during Ramadan it closes at 12:00. There was no menu in my room. I tried to get one at 11:30 PM but by the time I was able to order they had closed the kitchen. No word of this on the Expedia site. In their defense, once I complained about this top the manager I was able to order from their late night menu.
3. Normally the breakfast here is pretty good. They tell you at check in the hours and where to go. During Ramadan, not a word. The normal breakfast area is closed and breakfast is basically a religious event. Not a good scene for non-Muslims.

I stay here often because of the price, but I am hoping Expedia will correct the listing and confront the hotel management about the misleading statements.

2/10

Poor

13 Jun 2017

Verified traveler

Worst hotel staff service

The hotel has the worst service I can ever imagine!!!
When we checked in for 3 persons, staff told us an extra bed will be sent to room. We actually reminded the staff 3 times to deliver the extra bed but they did not!!!

We also requested for replacement of hairdryer (one in room was spoilt) at least twice, same no action.
We gave up totally with such very bad service.
Hotel is very very poorly maintained with water leaks along the corridor.
With such bad service, they should not be in the hospitality service.

Family