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Keene Elm City Hotel, Ascend Hotel Collection
Keene - NH · United States
175 Key RoadView location
8.6/10Excellent1,002 Reviews
Cleanliness8.8/10 8.8
Service9.0/10 9.0
Comfort8.6/10 8.6
Condition8.4/10 8.4
Location8.6/10 8.6
Neighborhood8.6/10 8.6
Value8.8/10 8.8
Amenities8.4/10 8.4
See all ratings- Business hotels
- Pet friendly Hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Keene Elm City Hotel, Ascend Hotel Collection
Stay Smart at the Holiday Inn Express® Hotel in Keene. Thanks to a central location and superb amenities, the Holiday Inn Express® hotel in Keene, NH is one of the best hotels in the area and a frequent pick of business and leisure travelers alike.
We are the smart choice for any guest, offering the name you can trust, the service you deserve and a price you can afford. Business patrons visiting our hotel love having Keene corporations and businesses nearby.
We're close to National Grange Mutual, C&S Wholesale Grocers, Smith Medical, Markem, Timken, Corning Net Optix, Liberty Mutual and Dartmouth-Hitchcock Clinic, as well as Keene State College, Antioch New England Graduate School and Franklin Pierce College. For added convenience, our Business Center features print, copy, fax and Internet services.
If you're staying with us while on vacation in Keene, NH, our hotel's location is perfect for you. We are near all of the top area attractions including Mt. Monadnock, covered bridges, Colonial Theatre, and great shopping centers. Outdoor enthusiasts can enjoy activities like hiking, biking and golfing.
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From well appointed, pet friendly rooms to free Wi-Fi, we have it all. As soon as you enter the building, our friendly and knowledgeable staff reminds you why you chose to Stay Smart.
With a stay at Keene Elm City Hotel, an Ascend Collection Hotel in Keene, you'll be within a 5-minute drive of Cheshire Children's Museum and Historic Main Street. This hotel is 1 mi (1.6 km) from Ashuelot River and 1.2 mi (1.9 km) from Keene State College.
Make yourself at home in one of the 80 guestrooms featuring microwaves. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 32
Pet max weight (per pet) in lb is 70
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Important information
-
You need to know
- Pool access available from 6:00 AM to 10:00 PM.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a smoke detector and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Optional fees
- Pet fee: USD 25 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: USD 10.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Ashuelot River
1.1 km / 0.7 mi
Cheshire Children's Museum
1.7 km / 1.1 mi
Keene State College
1.7 km / 1.1 mi
Historic Main Street
1.8 km / 1.1 mi
Redfern Arts Center
1.8 km / 1.1 mi
Thorne-Sagendorph Art Gallery
1.8 km / 1.1 mi
Thorne Sagendorph Art Gallery
2 km / 1.2 mi
Horatio Colony Museum
2 km / 1.2 mi
Historical Society of Cheshire County
2 km / 1.2 mi
Colonial Theatre
2.3 km / 1.4 mi
Central Square
2.4 km / 1.5 mi
CC&H Framing / Pepper Pete's Hot Shop
2.5 km / 1.5 mi
Yale Toumey Forest
2.5 km / 1.5 mi
Cheshire Rail Trail
3.6 km / 2.2 mi
Alumni Field
3.7 km / 2.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2010
- Total number of rooms: 80
- Number of floors (main building): 2
- Double rooms: 40
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
Show 34 more facilities & services
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fiExtra charge
- Car hireExtra charge
- Room serviceExtra charge
- Laundry service
- LaunderetteExtra charge
- Multilingual staff
- Air conditioning in public areas
- Hotel safe
- Cloakroom
- Lift access
- Newspaper stand
- ShopExtra charge
- Gym
- Newspapers
- BBQ facilities
- BarExtra charge
- Restaurant
- Highchairs
- PrinterExtra charge
- Business centreExtra charge
- FaxExtra charge
- Indoor freshwater pool: 1
- CasinoExtra charge
- TV lounge
- Game roomExtra charge
- Hot tub
- Breakfast
- Non-smoking establishment
- FitnessExtra charge
- GolfExtra charge
- TennisExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
DB
Buffet Breakfast
This meal plan may be available depending on the selected room/rate.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKeene Elm City Hotel, Ascend Hotel Collection
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKeene Elm City Hotel, Ascend Hotel Collection
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKeene Elm City Hotel, Ascend Hotel Collection
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKeene Elm City Hotel, Ascend Hotel Collection
QUADRUPLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKeene Elm City Hotel, Ascend Hotel Collection
QUADRUPLE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 27 m²DBL.KG-NM
Room overview
Smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Single bed 80-130 width, Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Wheelchair-accessible
- Wi-fi
- Pay movies
- Toiletries
- Desk
- Satellite TV
- Housekeeping
Show all 23 amenities
- Shower
- Individually adjustable heating
- Bathroom
- Hairdryer
- Bathtub
- Ironing set
- Carpeted floors
- Individually adjustable air conditioning
- Direct dial telephone
- TV
- Radio
- Fridge
- Mini fridge
- Microwave
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKeene Elm City Hotel, Ascend Hotel Collection
DOUBLE KING BED NON SMOKING
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Single bed 80-130 width, Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Room amenities
- Safe
- Wheelchair-accessible
- Wi-fi
- Pay movies
- Toiletries
- Desk
- Satellite TV
- Housekeeping
- Shower
- Individually adjustable heating
- Bathroom
- Hairdryer
- Bathtub
- Ironing set
- Carpeted floors
- Individually adjustable air conditioning
- Direct dial telephone
- TV
- Radio
- Fridge
- Mini fridge
- Microwave
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDS NON SMOKINGDOUBLE • TWO DOUBLE BEDS NON SMOKING • 1 Bedroom • 27 m²DBL.2D-NM
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Hairdryer
- Wheelchair-accessible
- Individually adjustable heating
- Individually adjustable air conditioning
- Carpeted floors
- Ironing set
- Tea and coffee making facilities
Show all 15 amenities
- Microwave
- Fridge
- Radio
- TV
- Direct dial telephone
- Bathtub
- Shower
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKeene Elm City Hotel, Ascend Hotel Collection
DOUBLE TWO DOUBLE BEDS NON SMOKING
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D-NM
Room amenities
- Bathroom
- Hairdryer
- Wheelchair-accessible
- Individually adjustable heating
- Individually adjustable air conditioning
- Carpeted floors
- Ironing set
- Tea and coffee making facilities
- Microwave
- Fridge
- Radio
- TV
- Direct dial telephone
- Bathtub
- Shower
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Keene Elm City Hotel, Ascend Hotel Collection
100
reviews shown
Paul
Very clean modern hotel with exceptional staffing! My wife and I were extremely pleased.
Andrea
.
Brian
Great place
Steffen
Great location, set back from main road and great access to walking trails. Very clean room and comfortable beds, awesome water pressure. Very friendly staff. Will come back.
edward
Nothing could have gone better,highly recommend this hotel.
Ramica
All the staff were very helpful and friendly! Truly enjoyed my stay
Pierce
The staff were extremely helpful to any need you wanted. The breakfast tasted well. The room was clean and well organized. Plus it's close by to Downtown Keene and any store in town. Although I expected more from the fitness center, I had a very good time here. I highly recommend this hotel if you are here in Western New Hampshire.
Patrick
I stay here once or twice a month, and the staff is always friendly and upbeat, rooms are super clean and the breakfast is excellent.
Susan
Clean, quiet, comfortable, would stay here again.
Charles
Thoughtful and attentive staff
Ivan
Great experience
Cindy
Nice room, spacious, quiet and clean. There is a nice breakfast with hot and cold selections.
Stan
Reasonably priced and nice place to stay, except noise carried into our room from the adjacent room and hallway. It's to be expected but it seemed as if the walls were made of paper,
michele
We had a great stay overall. The hotel was clean, well-maintained, and the staff was friendly, welcoming, and courteous throughout our visit. Breakfast was good, but the pancake station became backed up during the busy morning rush. Adding a second pancake machine would help reduce the wait and make the breakfast experience even better. We would definitely stay here again.
Lorraine
The hotel and grounds are clean and well maintained. The staff were friendly and helpful. Room was large. Bed comfortable. Good hot shower. Good hotel breakfast. Pool was clean and nice. Ample parking. Good location.
I would recommend and definitely stay here again next time in Keene.
Very good value.
I would recommend and definitely stay here again next time in Keene.
Very good value.
Ramica
Staff was very professional and friendly
sandra
Great place to stay while visiting Keene. This hotel is close to all the amenities Keene has to offer. Our room was spacious and clean. The hotel looks as though it’s been recently updated. The breakfast was very good with lots of variety. The staff was kind. Dillion was eager to help with anything we needed. We will definitely return to Elm City Hotel when we travel back to Keene, Nh.
Linda
Clean and updated room. Great staff.
Esther
The only thing we didn’t like was the mattress. Not firm enough.
Elizabeth
Great, very affordable, clean and comfortable!
Patrick
Great staff, breakfast options were great, both days. Room was clean, very quiet. You can’t beat the location. If I could give it more stars I would.
Charles
On
Jamie-marie
Staff was great and helpful. Clean and nice amenities
Mel
Rooms were clean and updated.
Breakfast was very good.
Will be back next year....
Breakfast was very good.
Will be back next year....
karen
It was clean staff was nice friendly and dressed in uniforms breakfast nice breakfast area was clean i would stay at ascend collection hotel again.. i wish would have done so near bar harbor area but didnt
Kevin
Awesome
Katherine
Really helpful staff. Fresh cooked breakfast. Spotless property. Comfortable bed. Large room.
Marcia
The room was very clean including the refrigerator and the microwave. The towels were spotless. The staff was very friendly and helpful.
I was disappointed with the breakfast because the eggs were overcooked. However I could eat from other items.
The section where my room was located was noisy early in the morning due to nearby construction, but that is not the fault of the hotel.
I was disappointed with the breakfast because the eggs were overcooked. However I could eat from other items.
The section where my room was located was noisy early in the morning due to nearby construction, but that is not the fault of the hotel.
Michael
Very nice and clean, hotel room was nice a/c worked great. Very nice to have a walk in shower with sliding door instead of a tub. I was unable to try the breakfast to rate it as I start work way earlier than the breakfast time of 6:00am. It is at the end of a dead end street so it was nice and quiet. I will be staying here again soon while working in the area.
Kristen
Out of the way location, so it was quite quiet. The pool was closed for some unknown reason.
I stayed on the first floor and I could hear people walking on the floors above me, so if you consider yourself a light sleeper, this may not be the place for you unless you’re on an upper floor.
I stayed on the first floor and I could hear people walking on the floors above me, so if you consider yourself a light sleeper, this may not be the place for you unless you’re on an upper floor.
John
The Elm City Hotel is a great value in Keene. Rooms are modern and clean with very comfortable beds and nice amenities. The breakfast on Sunday was great, and it was \"okay\" on Monday. Sunday's breakfast included real eggs and sausage, while Monday's breakfast was egg product patties and dried-up frozen sausage. Still, decent breakfast offerings at this price point. The staff is very kind and helpful. I'll definitely stay again when I'm in the area.
Jerry
Needs updating
Elizabeth
The safety latch on my room door was broken. The staff was very helpful and found a different room for me and got a cart and offered to help. The new room had a dried coffee spill near the fridge and the body wash in the shower was empty or broken- minor inconvenience. Overall a nice stay at a great price.
Stephen
Good stay everything you could ask for from a budget friendly hotel.
Christina
The room and common areas were clean and well maintained. The front desk staff were very friendly and helpful when we arrived, which made check-in a pleasant experience.
The breakfast was good overall; however, breakfast service ended at 9:00 a.m., and by 8:30 a.m. several items had already run out and were not replenished. Since we arrived late the night before, the early breakfast ending time was a bit challenging for our group.
One thing to consider when booking is room location. We stayed on the first floor and could hear quite a bit of noise from the room above us. If noise is a concern, I would recommend requesting a room on the second floor.
Overall, we had a positive stay and appreciated the cleanliness and friendly service.
The breakfast was good overall; however, breakfast service ended at 9:00 a.m., and by 8:30 a.m. several items had already run out and were not replenished. Since we arrived late the night before, the early breakfast ending time was a bit challenging for our group.
One thing to consider when booking is room location. We stayed on the first floor and could hear quite a bit of noise from the room above us. If noise is a concern, I would recommend requesting a room on the second floor.
Overall, we had a positive stay and appreciated the cleanliness and friendly service.
Joanne M
Very pleased with our stay at this property. The room was clean & very comfortable. The shower was fantastic it had great pressure. I really liked the Guild & Pepper warm oak bath products. I will be purchasing some for use at home.
Dayna
The staff was friendly, the room was clean and bed comfortable, the breakfast had a variety of options available. I’ll stay here again!
leanne
I don’t recommend this property, our sheets had dried blood on them. The breakfast was cold and not replenished in a timely manner.
Christie
Very clean spacious room. Quiet. Staff friendly and helpful. Breakfast buffet was ample and good choices.
Gregory
Everything was OK, except for the coffee they use (Folgers) It was almosty undrinkable;bitter and harsh.
Sarah
Really friendly, helpful and accommodating staff. Clean and well maintained. Would definitely stay here again!
Barry
Nice place, great staff, convenient to downtown Keene.
Rob
Great stay. Would stay again
Judine
The front desk staff was very friendly and helpful. I was impressed with the amount of towels given in the room and 3 rolls of toilet paper. This may not appear to be essential but it was. I didn’t have to ask for an additional item. Plus they had hot chocolate to warm my 91 year mother up. The room was chilled from the AC being on. I would stay here again for the next time I visit my family in Keene, NH. I was really impressed with this hotel.
ALEXANDER
Friendly, helpful staff. Clean comfortable rooms. Well maintained property. A nice play to stay.
Philip
Nice hotel for the price range. It is in. It was very clean and staff was very helpful.
Robert
The hotel room was exceptionally clean and well maintained. The bed linens and bathroom were spotless, and the entire room smelled fresh upon arrival.
Daniel
Breakfast was very bland. Room upstairs very noisy. I heard every footstep. Very noisy halls.
Casandra
The property was clean, comfortable and quiet! We used the fitness room and wish we had brought suits for the pool. Good breakfast served, hot food too! Great hotel!
Patrick
Really nothing wrong with the hotel or its staff. The problem was homeless people living in the parking lot after hours. Cars running outside in the lot all night. A new security policy needs to be implemented.
Sandra
Clean room. Quiet. Black out shade
Thomas
Great price for a modern hotel! Well equipped for business.
Christine
I would definitely recommend this hotel. It was reasonably priced, the staff were all very friendly and helpful, the hot breakfast was very good, the room was very clean and it is pet friendly if you have a puppy!
Kimberley
All was nice. Breakfast was ok.
Craig
We did not use the pool or exercise room, our room was clean and quiet and the staff was very friendly. The breakfast include was well above the average motel.
Sandra
The room was very clean and the staff was very nice and there was plenty of parking. It was also within walkable distance of a movie theater and several fast food restaurants.
Perf
Perf
Rashida
Great stay
Douglas
Nice
Dixon
Clean room
Sean
Clean room, polite staff,kids enjoyed the indoor heated pool they also have a small gym and breakfast in the morning couldn't beat the price definitely a great place for the family dogs are also welcome!!
Ian
Everything was perfect!
Kate
Very clean, nice room and space. A good deal for the price too.
Barbara
It was a great experience and would recommend it to everyone
Norma
make sure you bring your own do not disturb card and keep ur inside lock locked up otherwise the cleaners just try to come in on u. then come clean ur room anyway after you leave and tell the front desk you want a late check out so they call and wake u up in the morning.
Bill
Staff was good, room needs updating
Sean
Yes
Leland
The room was spotless, well-appointed with amenities. The staff was courteous and helpful. Outside access doors were proximal to parking. Dog friendly by observation. Coffee available 24 hr/day. Good breakfast selection.21st century charm and comfort at a good price.
Carmen
Great welcoming agent, spotless room and a very quiet floor.
Jamie
Was a great stop. Would go there again.
Christine
Room was clean but walls were
Kristie
Clean room, comfortable bed, friendly staff
Alex
Staff were great place was clean and nice.
Justin
Reasonably priced and clean.
Russell
The door to room wouldnt lock. Key cards worked but you cpuld just push door open from outside so we had to sleep with door dead bolted and padlocked.
Giant brown stain on the comforter of main king size bed.
Sink light didnt work. Stains on tables, desk and night srands, like room wasn't cleaned or not thoroughly...???
In the morning the ceiling creaked and made noise as pther guests awoke and ran around. Ive never stayed in a hotel where you can he the floorboards of the second floor creak and snap like that. It was like the room above was going to come crashing down.
We found trash and wrappers, from previous guests im assuming, under bed too.
I wish we had a better experience there.
Giant brown stain on the comforter of main king size bed.
Sink light didnt work. Stains on tables, desk and night srands, like room wasn't cleaned or not thoroughly...???
In the morning the ceiling creaked and made noise as pther guests awoke and ran around. Ive never stayed in a hotel where you can he the floorboards of the second floor creak and snap like that. It was like the room above was going to come crashing down.
We found trash and wrappers, from previous guests im assuming, under bed too.
I wish we had a better experience there.
Jeffrey
Ok
Danielle
Nice clean room, very good shower, friendly staff
Milissa
The lady never fixed the pancake bag so no pancakes sad
Gayle
Parking was limited near the front door. Breakfast was not good - cold rubbery eggs, hockey puck sausage.
Gregory
They exceeded my expectations.
Rebecca
Staff was very welcoming and the room was very clean.
Dixon
If the breakfast is homemade will be better
Paul
The room was perfect, and the food was great
Mary
Front desk friendly at check-in. I was impressed when I went down to the ice machine in the front lobby area at around 10:30 pm to see the floors being cleaned. The whole front lobby was very clean and welcoming.
Our room was clean and spacious. The beds were very comfortable, the shower was fantastic. Plenty of towels provided (a pet peeve of mine when motels only provide 2 or 3 bath towels total for 2 guests). Mini fridge was not too mini, microwave provided also. Nice amenities (shampoo, conditioner, cleansing hand & body products). All in all a very good stay for a very reasonable price. We would not hesitate to stay here again.
Our room was clean and spacious. The beds were very comfortable, the shower was fantastic. Plenty of towels provided (a pet peeve of mine when motels only provide 2 or 3 bath towels total for 2 guests). Mini fridge was not too mini, microwave provided also. Nice amenities (shampoo, conditioner, cleansing hand & body products). All in all a very good stay for a very reasonable price. We would not hesitate to stay here again.
Tiffany
Staff were very friendly. The pool was the perfect temperature. Would definitely stay again.
Wendy
Room was clean and smelled good, no unpleasant odors. Check-in very polite and helpful.
Wendy
Over all a good stay.
The pool window as left open over night so it as very cool in the pool area the next morning. Suggest staff check for that after the pool closes at 10 each night. Thanks
The pool window as left open over night so it as very cool in the pool area the next morning. Suggest staff check for that after the pool closes at 10 each night. Thanks
qader
The customer service at this hotel is consistently exceptional. Every staff member is friendly, professional, and welcoming, creating an atmosphere that feels truly comfortable. The property is impeccably clean, and the breakfast offerings are always enjoyable. I have had an excellent experience during each of my visits, and I highly recommend this hotel to others
Teresa
The staff was great and the room excellent!
Valentino
Everything was great
Danielle
Perfect spot for a quick overnight- clean and conveniently located!
Nancy
Enjoyed the breakfast options and the very comfortable bed.
Dale
Clean, great staff, great breakfast, warm water pool
David
The LAYOUT OF THE SPACE MADE PRIVACY IMPOSSIBLE. TWO PEOPLE CANNOT SLEEP WITHOUT INTERFERING WITH THIER PARTNERS REST TIME.
kristen
Greeted with a smile upon check in. Rooms were clean . Centrally located to shopoing and dining.
John
Great services
John
Great
Ghulam
Some fresh when I went there no orange juice and eggs was cold
Peter
Stayed for one night. Hotel staff were friendly and helpful, breakfast was just OK, quality and selection could have been better. Our room was clean and well furnished, the bed was ok. Heat/ac unit was noisy, but worked well. Overall our stay was good, would stay here again.
Timothy
For a lower priced hotel this was a great stay. Very clean rooms, comfortable beds, and all basic ammenties you need. Glad i stayed here
Travis
Best value in New England! Staff is supportive and site is super clean. Decor is nice. Comfy beds. Subpar breakfast but who cares?! Free coffee, and the food is a bonus... and again, you can't beat the value!
Location & surroundings
Keene Elm City Hotel, Ascend Hotel Collection
175 Key Road, Keene, United States
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Keene Elm City Hotel, Ascend Hotel Collection
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