Name: The Westin Mumbai Powai Lake
Address: 2- 3B, Near Chinmayanand Ashram, Mumbai, 400087, IN

8/10

Excellent

02 Jun 2026

Naini

Hassle free stay. Cleanliness overall was good. Helpful staff. Decent breakfast spread.

6/10

Pleasant

31 May 2026

Abdulla

Writing
When booking through Expedia, please ensure that all guest and package details are correctly selected and reflected in your reservation. Otherwise, the hotel reception may classify the booking as double occupancy and request additional payment for extra guests, even if those charges have already been paid through Expedia. This appears to be a disconnect between Expedia and the hotel, which can create an awkward experience when front desk staff repeatedly verify booking details.
There also seemed to be a lack of coordination between the hotel departments. Despite having booked a full-board package and paid all charges in advance, restaurant staff frequently asked how we intended to settle the bill, which detracted from the overall guest experience.
Overall, the stay was pleasant. However, given the reputation of the Westin brand, I expected a smoother experience. One of our rooms was not made available until 6:00 PM, and there was little effort to compensate for the inconvenience or make us feel valued as guests. While the property itself was enjoyable, the service and operational issues resulted in an experience that fell short of expectations.

Family_with_children

10/10

Exceptional

04 May 2026

Kirby

The room was clean and comfortable. The view over the lake was fantastic. I've stayed several times. I go back because the pool is large, with lots of loungers and the breakfast has best variety of any hotel breakfast in the city. The staff is excellent, both friendly and professional. I appreciate the fact that there are posted rules for areas and the staff follows through with the rules, even when some customers complain. For instance, while at the pool recently, I saw a father arguing with the staff because he had put his young daughter in the pool in regular clothes. They pointed out that she needed to be in proper swim attire. He argued and yelled, but they held firm. Congratulations and well done to the staff!

Friends

10/10

Exceptional

11 Apr 2026

Herjit

Yes

Family_with_children

10/10

Exceptional

10 Apr 2026

Amrit

Excellent staff, kudos to Joshua!

10/10

Exceptional

15 Jan 2026

suvira

Execellent service !

10/10

Exceptional

07 Jan 2026

Zebib

Beautiful view and super clean

Business_and_leisure

10/10

Exceptional

31 Dec 2025

Siva

Clean room. Excellent breakfast. Easy check in and check out.

Business

10/10

Exceptional

29 Dec 2025

Amit

Excellent

Business Family

10/10

Exceptional

19 Dec 2025

Ashwin

Park close by, fantastic breakfast with a wide menu and long hours, and nice restaurants for dinner/drinks/snacks. Gym was also great with all the equipment one would want including rowers! Would definitely stay here again - only thing to nitpick would be to have a summary of the property and surrounding areas at the time of check in.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

umang

What really stood out during my stay was the exceptional hospitality. The room was spotless, well-maintained, and very comfortable, and the overall property is beautifully managed. However, the highlight was truly the staff.

A special thanks to the team at the front desk—especially the manager on duty during check-in—who was extremely courteous, efficient, and made us feel genuinely welcome from the moment we arrived. The same level of professionalism and warmth was evident during the evening function, where the staff ensured everything ran smoothly and guests were well taken care of.

Excellent service, attention to detail, and a consistently high standard of hospitality made the stay memorable. I would definitely recommend The Westin Mumbai Powai Lake and look forward to returning.

Partner

10/10

Exceptional

04 Dec 2025

Vikash

Room excellent.
Staff excellent. No complaints. Food was great.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Rakesh

Great location and management/ staff did what they could to make our stay pleasant.

Friends_and_family Family

2/10

Poor

14 Nov 2025

Fitnesskipathshala

Breakfast was terrible. Had tried egg bhurji ..it was just too too cold. They do not care for guests . They place brrakfast and donnot bother to even get fresh. Asked for white egg omlette. The same did nod had any salt.

Used lake view cafe for dinner ..ordered a second drink which came after 35 40 minutes..

It this acceptable.

Room told me a lake view room and they have upgraded me but the room which they gave was not a lake view and the room did not had water. TV was not working. Pathetic.

Business Self

8/10

Excellent

16 Aug 2025

Kristi

Nice property. Good pool. NOX was a great for late night drinks. Everyone was nice. We reserved a lake view room. The room we got was barely a lake view room. They did move us but the room we got was messy in smell due to not having a room purifier.

Leisure Friends

10/10

Exceptional

14 Aug 2025

Sudhir Ramdas

Good

10/10

Exceptional

28 Jul 2025

Sagar

A must visit
Right from check-in to checkout everything was perfect

Partner

10/10

Exceptional

18 Jul 2025

Ahammed

Take the suite and live in style

For family I recommend to take suite room.

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Sameer Somnath

Nice place to stay. View of powai lake very beautiful.

10/10

Exceptional

04 Jun 2025

Andrew

Top class staff. Great view of the Lake

Business

10/10

Exceptional

23 Apr 2025

Arvindbhai

Amazing.

Friends_and_family Family

10/10

Exceptional

11 Jan 2025

Vikram

We spent a short 4-5 hours overnight as a stopover for our early morning flight. Ride to the international airport took less than 10 minutes (at 5 am). We would spend a full day and night here if the opportunity presents in future.

Leisure Family_with_children

8/10

Excellent

07 Jan 2025

NIRMAL

Checkin experience was very bad. The room was not ready at 10pm and I had to wait for more than an hour to get in. 0 stars for checkin experience after a long flight.

Business_and_leisure Self

10/10

Exceptional

04 Jan 2025

SRIRUPA

Excellent

Large spacious room with a stunning view of the Powai lake. A well stocked bathroom with all amenities.

Friends_and_family Family

8/10

Excellent

28 Dec 2024

Abhijit

Great room with great view!

Great room with great lake-view! However, we ordered a sandwich late night (room service) and were required to pay in cash/card. We were not allowed to put it on the room. My wife and I were extremely tired and were inconvenienced by this. Nonetheless, it was a great room, and I wish we had had more time here. Really good breakfast!

Friends_and_family Family

10/10

Exceptional

24 Dec 2024

Simran

Good

10/10

Exceptional

16 Dec 2024

Darshana

Beautiful property, rooms, gorgeous view, wonderful restaurant. Difficult access as it took long to get an Uber there and other places, outside for shopping or restaurants were not accessible by walking.

Leisure Family

10/10

Exceptional

10 Nov 2024

Sonal

Excellent property

Leisure Family_with_children

10/10

Exceptional

08 Oct 2024

Verified traveler

Views blocked...Partially

Overall it was great. My room was upgraded. Front desk staff seem stressed and need a few more folks to help out. My lake view was blocked partially by the side of another building. The expedia/hotel.com rooms arent the same as the other rooms. Not sure why. Most people book on hotel.com/expedia nowadays. You really need to keep these folks happy! For a 5 star hotel the front desk can do better!!!

Friends_and_family Friends

10/10

Exceptional

05 Sep 2024

Simran

Good stay

10/10

Exceptional

31 Aug 2024

Sergio

Argentino of employees at all leveñs is Excellent .
The hotel is outstanding it worth every single penny payed for my stay.

Definetely will be back

10/10

Exceptional

27 Aug 2024

Nirosha

Great service. Room cleanliness can be improved

10/10

Exceptional

26 Aug 2024

Amritpal

Amazing place to stay

Amazing stay with amazing staff! Would like to personally thank Mr Maharshi, Mr Gurvinder and Mr Sathish for making our stay wonderful and memorable. They were so accommodating and the place is beautiful! Will surely visit again.

2/10

Poor

05 Jul 2024

Vishal

Misplaced my wallet

You should immediately fire your front desk, lost&found, reception and entire operations team. I am having a terrible timewith your management.

I had visited Westin to meet my uncle Venkat Raman who stayed with you in room#2322. I stayed in room #2215 from 29th June-30th June.

Unfortunately I had forgotten my wallet(with very very important business cards) and was fortunately found by Mr. Raman. Before checking-out(on 2nd or 3rd july) Mr.Raman gave it to your front-desk/reception and informed that I will make an arrangement to collect the wallet. Your front desk has put it an envelope and marked it room#2215.

Today(5th July), I had arranged a porter to collect my wallet and this is when my ordeal starts:

Point#1: Your phone number that is mentioned on website, gets connected and drops in less than 2 minutes. So next time I call I need to start the entire conversation and only to realie the phone gets dropped

Point#2: When the item is found by us and given to your reception, your team misplaced it and are unable to find my wallet.

Point#3: I had sent a porter to collect after speaking to your team who mentioned it to collect it from front desk, however when my person reached he was made to wait outside and my wallet was never found by your team.

How one earth can you misplace my item when we had given it to you. Even if it is there somewhere there is no process of retriving it easily and people are running helter skelter to find info.

Pathethic operations

Friends_and_family Family

8/10

Excellent

08 Jun 2024

BIBISH

-

Family

10/10

Exceptional

07 May 2024

Sophia

Buffet spread is good
Swimming pool is good
Overall good property but they should work on providing more in house sports/ activities for kids.

10/10

Exceptional

02 May 2024

Shweta

Very helpful staff

Business Self

10/10

Exceptional

01 May 2024

bhanumati

Had a wonderful experience. Highly recommended

2/10

Poor

27 Apr 2024

Rajesh

Horrible quality of tea. Poor room service

Business Self

10/10

Exceptional

17 Mar 2024

Thinesh

Great experience for my family

Leisure Family

8/10

Excellent

05 Mar 2024

Ashleigh

Location of the hotel and quality was very good but the noise of guests coming to their rooms throughout the whole night with doors closing regularly throughout the nights provided little sleep/.

10/10

Exceptional

05 Feb 2024

Graham

Beware of Hotels.com cencellation

The Westin Mumbai is a very good hotel with professional staff. I was very impressed with the support given by the Desk Manager Mr Yashvardhan Bhutra. I had mistakenly booked both the Westin Hotel and the Sister Hotel Next doo Lakeside Marriot. If I had booked directly with Marriot group my hotel fees for the Lakeside Marriot would have been refunded in full. This is not the case if you book using Hotels.com. After being challenged and supported by Mr Bhutra I eventually received one of my two nights as a refund but Hotels.com refused to refund my second night. My advice is not to pay through Hotels.com and if possible joint a hotel loyalty program such as Marriot. This allows you credit which can be more generous comp[ared to Hotels.com and will allow full refund for mistakes similar to the double booking I made. My experience following up with Hotels.com was frustrating and they tried to blame everything on the Lakeside Marriot.

Business

10/10

Exceptional

08 Jan 2024

Yogesh

Good hotel near Mumbai airport

Good hotel for a business travelers
neat and clean room. courteous staff and tasty breakfast with variety
Nice view of Powai lake.

Business

10/10

Exceptional

13 Dec 2023

Sherif Sayed Abdelmoneim

I have two main comments, the first is the pool didn’t look very clean, second is there’s too many flies in the open air zones so it’s important to have a mosquito repellent

Business Self

10/10

Exceptional

06 Dec 2023

Jatan

The property is well maintained, staff was very welcoming and helpful. My special requests were taken care by the staff and my experience was unbelievable

Leisure Partner

10/10

Exceptional

23 Oct 2023

Verified traveler

Highly recommend.

Great location. Friendly staff.

Partner

6/10

Pleasant

03 Oct 2023

Kristel

Property was good, staff was very nice but the food and service was not that great. We were promised a mini bar in the room but after asking multiple times we still did not get one. The air conditioner in the room was not cooling properly. Overall found it a bit overpriced for the service and facilities we recieved.

Leisure Partner

8/10

Excellent

25 Sep 2023

shivani

The place was great and had great breakfast options. The rooms ( bed) are not compatible for senior citizens or people with mobility issue.

Leisure Family

10/10

Exceptional

11 Jun 2023

Verified traveler

Nice stay

Excellent hotel, lovely location overlooking the Powai lake. Courteous staff.
Nice spacious rooms & bathroom , very clean. Huge spread of breakfast , enjoyable food.

Friends_and_family Friends

4/10

Poor

02 May 2023

Ananth

disappointing stay.

It was a disappointing stay. We had stayed here previously when it was renaissance, and they had better service, food quality and infrastructure.

we had to wait 20 mins in the morning to get into the breakfast buffet, they have shut down their main fratelli restaurant, cramming all the guests into the smaller lake view cafe, where there is not enough room in case the occupancy is high.

Also the property need repair, pool is not maintained properly, shower areas were dirty. It took 15 mins to get my car while checking out, overall I wont be staying here again.

The food was very so-so, not at all memorable

Partner

6/10

Pleasant

08 Mar 2023

Mrs Manjit

Hotel overall is goos

Business_and_leisure Family_with_children

2/10

Poor

26 Feb 2023

venu

Very noisy, we booked suite still bathroom ceiling was leaking. Also staff not responding quickly or fixed problems. We stayed 4 days with problems.

Leisure Family

10/10

Exceptional

20 Feb 2023

Janak

Mumbai = Westin

Amazing food and great service. The most important part of our incredible experience was the unparalled service provided by the two Golden Key Hotel Concierge (Les Clefs d’Or) - Anthony and Prashant!

Friends_and_family Friends

10/10

Exceptional

07 Jan 2023

Pulin

Beautiful Place

Business Self

10/10

Exceptional

28 Nov 2022

Payal

Good ambience
Loved the Mayochi restaurant
Friendly and helpful staff

Leisure Family

10/10

Exceptional

07 Nov 2022

Payal

Very comfortable stay
Friendly staff

Leisure Family

4/10

Poor

08 Sep 2022

Daniel

Mumbai chaos

Hotel was chaotic. There was a large group of IT specialist attending a conference. Restaurant staff were confused at best. No serving of drinks, busing tables was poor. Breakfast was far too busy. Overall service let them down.

Business

10/10

Exceptional

22 Aug 2022

TZE-BENG

Property surrounds a nice lake. You can walk around after dinner. Views are nice.

Business Self

8/10

Excellent

05 Aug 2022

Ravi

Excellent facilities and service. Great to stay

I had a fabulous time in Westin Mumbai. The room, internet, bathroom and all facilities are excellent and 10 out of 10 rating. Just that the Lifts are very slow and the buttons are not working properly and we need to press it multiple times but still it didnt worked. Breakfast is good just that south indian food taste and quality was not so great

Business

8/10

Excellent

25 Jul 2022

Joseph

Good

Business_and_leisure Family

10/10

Exceptional

10 Jul 2022

Subhra

everything

10/10

Exceptional

30 May 2022

Inderjit

The hotel, property and people were top notch! I stayed there for 8 nights and will definitely go back. The breakfast buffet must have had 50 items!

Leisure Friends

10/10

Exceptional

26 May 2022

Erik

Awesome!

Business Self

10/10

Exceptional

09 May 2022

Harsh

Location and food

Leisure Family

10/10

Exceptional

20 Apr 2022

Rupesh

Holiday

Excellent place for vacation

Partner

10/10

Exceptional

28 Mar 2022

Adrian

Nice location next to lake and greenery in dusty city

Leisure Partner

2/10

Poor

12 Mar 2022

Rohit

Pathetic service, shortage of staff, bathroom mat was not available, water was getting choked in bathroom cubicle. Even after complaining about it no one bothered to rectify

Business

2/10

Poor

01 Mar 2022

Gagan

Worst experience!

Laid back service. Check in and check out took a lot of time. Rooms were not really clean

Self

4/10

Poor

21 Feb 2022

PAUL

Disappointing Stay at Renaissance

The service was very poor - right from the time we checked-in to the hotel. The hotel was over-crowded - we had to wait in que for about 50 minutes to get a table for dinner. There was long que for breakfast and we had to wait for over 30 minutes and was finally redirected to one of the banquet hall. The breakfast was pathetic - basic amenities like table knife etc. was missing. Very limited breakfast option was given to us.

Friends_and_family Friends

10/10

Exceptional

04 Jan 2022

Deepika

Excellent service

Business_and_leisure

10/10

Exceptional

05 Dec 2021

Rupen

Awesome

Leisure Partner

6/10

Pleasant

04 Dec 2021

Verified traveler

Location was quite amazing.
Cleanliness was average.
The toilet had no latch but only a sliding door, suprisingly and the shower door was not getting fully closed letting a lot of water near the toilet sink.
Service was abysmal and in my 2 nights stay there was some marriage function ON and the staff didnt really care about hotel guests.
Disappointing overall.

Friends_and_family Family

2/10

Poor

03 Dec 2021

Refael

Disappointing.

Asking for lake view we ended up with favelas view, that didn’t matter as much as we understood you can’t hide the poverty in India - so we didn’t make a fuss out of it.
The worst part was the strong sewage smell in the room. Coming in to the room, you couldn’t miss the foul smell. We didn’t ask to change because we were exhausted from the long flight we had and just wanted to take a shower and sleep. So sad eventually you stop smelling the gross smell and get used to it. Go check room 1721. Also, there were mosquitos coming out of there - which I used the shower towel to kill them with :/
Think that was all of it? I WISH! Coming in late, we were to the “Lake view restaurant” for the lunch buffet. Grabbing food we saw a HUGE rat running around where the chef usually make the omelettes in the morning. We were so disgusted, we went back to our room hungry and went to bed early because there were NO other restaurants in the hotel - and I wouldn’t eat from a kitchen infested with rats.. waking up jet legged we were starving very early and had to take a taxi to the city (the hotel is isolated from civilization) to calm our stomachs.

Being in India for two weeks and traveling several times a year, this was definitely the worst hotel I’ve been to.

Massage was the only thing worth going there for. We paid for 90 minute for a 3:30pm appointment and were delayed by 45 minutes. The massage was overall good.

Partner

10/10

Exceptional

01 Dec 2021

Tina

My home away from home

Love being back after a couple of years. Fresh new lobby and the staff is so friendly with great hospitality. It’s certainly still my “home away from home” 😊

Self

10/10

Exceptional

28 Nov 2021

Jayash

Overall facilities were fine just service was not as it should be for breakfast as there wre too many having breakfast and not enough staff

Leisure Self

8/10

Excellent

12 Sep 2021

Mansi

Ms

Training should be delivered to staff on how to conduct self during night in lobby by not making noise even if only one guest is accommodating a room on entire floor

Friends_and_family Family

10/10

Exceptional

03 Sep 2021

Samit

Excellent

10/10

Exceptional

15 Aug 2021

Verified traveler

Good property… value for money.

Leisure Family

10/10

Exceptional

16 Mar 2021

Verified traveler

Great location and view.
Great staff.
No real issues with our stay and would likely go back when the opportunity arises

Friends_and_family Family

10/10

Exceptional

08 Mar 2021

Biren

A great Experience

Amazing Property

Partner

8/10

Excellent

14 Feb 2021

Vishesh

Missed out the swimming pool experience as

Partner

8/10

Excellent

08 Feb 2021

Verified traveler

Large property with lot's of open space around, overlooking the lake. Clean and well maintained. Excellent food and service. The staff is very helpful

Leisure Family

8/10

Excellent

17 Jan 2021

Verified traveler

Lake front property with view of city line, in the city but away from the hussle

Leisure Partner

10/10

Exceptional

07 Jan 2021

Verified traveler

Great property, very nice ambience, well kept.excellent food

Leisure Partner

10/10

Exceptional

26 Feb 2020

Sandeep

Hidden Gem

hidden gem in Mumbai. Will stay there every chance I get. Awesome breakfast and Location/view

Business

10/10

Exceptional

12 Feb 2020

Yew Kheat

Excellent stay with professional staff.

Great stay with hospitable and professional staff from the front counter to the ambassadors in charge of room dining. I would like to give mention to the Duty Manager Karan Kamat who went out of his way to drop me a note for the inconvenience of not having a room available during check in. Will be back to experience Renaissance's warm hospitality.

Business

2/10

Poor

06 Feb 2020

Hiromi

Don’t recommend

The only good thing about this hotel was breakfast. If you are expecting certain standards from Marriott group hotel, this place is fails. They allowed a party all night in a room above me with loud music and dancing during the week. I called Front desk two times but they didn’t stop the party. Also the key for my room didn’t work the day I was leaving, for some reason they couldn’t fix it right away, I ended up missing a flight.

Business

10/10

Exceptional

09 Jan 2020

Marsha

My husband and I spent 20 days at the hotel. Everyone was very helpful. We felt very much at home. We had excess to the business lounge on the 36th floor and it was amazing. The waiters new exactly when to bring us coffee and how we like our eggs. We would definitely recommend the hotel to friends and relatives.

Partner

10/10

Exceptional

06 Jan 2020

Verified traveler

Amazing staff. V helpful. Also the pool is really clean and beautiful.

Leisure Family

4/10

Poor

03 Jan 2020

rebeca soraya

Do not recommend

We stayed for a short night in between flights
This hotel has MOLD they changed our room to one that smelled less moldy, but i could still smell it in the sheets.
We were so tired we stayed. We ordered room service which was very expensive and, despite one item, almost inedible it was so bad.
It is sad because the view from the rooms were beautiful. It’s right by a lake, hence the humidity/mold. We were told they had remodeled 2 years ago. It shows. Very nice bathrooms and furniture but the mold is mildly visible on the walls and ceiling.
Service wants to be good but when checking out we noticed we had been charged twice for the very expensive room service. They fixed the error but it undermines confidence.

Friends_and_family Family

10/10

Exceptional

02 Jan 2020

Roshan

Excellent 1day break

Checked in on New Year’s Eve with my family to avoid the hulaboo of the city. Excellent break it turned out to be. Felt like a mini vacation. The Executive package I chose included meals available all day until 8.30 pm and free alcohol from 6.30 to 8.30 pm! And for hardly any incremental cost. Highly recommend the hotel.

Friends_and_family Family

10/10

Exceptional

02 Jan 2020

USHA

FUNTASTIC

FABULOUS

Friends_and_family Family

10/10

Exceptional

29 Dec 2019

Gaurav

Nice place in the city away from hustle-bustle

Very nice property, excellent customer service, great dining options, nice gym and pool. Perfect spot for relaxation. I suggest they add game room so guests can spend some time in the property and are not tempted to step outside.

Friends_and_family Family

10/10

Exceptional

16 Dec 2019

Verified traveler

It was a wonderful stay and the hotel was very generous to accommodate my special request. It was an amazing time we spent and highly recommend it!

Partner

10/10

Exceptional

06 Dec 2019

Verified traveler

Excellent in all aspect ,nice view from the executive room

Business_and_leisure

10/10

Exceptional

09 Nov 2019

Verified traveler

Amazing surrounding. Beautiful views of the lake. Hotel itself was very grand in decor. Will definately stay here again. The surrounding area was wonderful part of mumbai.☺

Leisure Family

8/10

Excellent

27 Oct 2019

Shekhar

I experienced excellent service at the hotel -- from arrival, check-in to departure. The service at the café was also first class. The issue I had with the property is that the furniture, fixtures, amenities, equipment are all well past the due date for replacement. Certainly not worth a 5 star rating. One glaring omission -- there is no place to buy sundries, snacks and travel essentials -- the nearest aces tot a store is 15-20 minutes cab right away. Also, it was unfortunate that the access road was under construction making access even more difficult.

Business_and_leisure Self

8/10

Excellent

03 Oct 2019

Verified traveler

I found it hard to find amenities(Gym etc). Maybe, if someone had explained in the beginning, it would have helped. :)
There was nothing to complain about the staff and the service.

Business_and_leisure Self

8/10

Excellent

15 Sep 2019

Nigam

Roads

Overall good
They really need to improve the road quality

10/10

Exceptional

25 Aug 2019

ZhenXingWang

The service was excellent. The staff really went all out to make us feel welcome and comfortable at every touchpoint.