Robert
Our stay at Riad La Perle De La Médina began with a few logistical challenges upon arrival and some issues during our stay. These were addressed directly with both the property and Expedia, and we appreciate the efforts made to resolve them. With that behind us, we feel it’s more meaningful to focus on the individuals and aspects that truly shaped our experience.
What stood out most was the dedication of the manager, Omar. Once aware of our concerns, he went well beyond what should reasonably be expected of one person—consistently checking in, listening attentively, and doing everything within his control to make our stay as comfortable and pleasant as possible. His professionalism, care, and genuine desire to make things right had a meaningful impact on our time there.
It was clear that Omar was often compensating for broader operational gaps, and his efforts deserve strong recognition and institutional support. With improved systems and additional support in place, his commitment and capability could be even more effectively realized.
Another highlight of the riad is its excellent proximity to the Medina, which greatly enhanced our visit and made exploring Fes both easy and enjoyable.
While our stay had its challenges, Omar’s dedication and the riad’s location near the Medina were significant positives. His hard work did not go unnoticed and is sincerely appreciated.
What stood out most was the dedication of the manager, Omar. Once aware of our concerns, he went well beyond what should reasonably be expected of one person—consistently checking in, listening attentively, and doing everything within his control to make our stay as comfortable and pleasant as possible. His professionalism, care, and genuine desire to make things right had a meaningful impact on our time there.
It was clear that Omar was often compensating for broader operational gaps, and his efforts deserve strong recognition and institutional support. With improved systems and additional support in place, his commitment and capability could be even more effectively realized.
Another highlight of the riad is its excellent proximity to the Medina, which greatly enhanced our visit and made exploring Fes both easy and enjoyable.
While our stay had its challenges, Omar’s dedication and the riad’s location near the Medina were significant positives. His hard work did not go unnoticed and is sincerely appreciated.
