Name: Palais Sheherazade
Address: 23 Arsat Benis Douh Medina Fes, 23, Fez, 30000, MA

2/10

Poor

18 Apr 2026

Esraa

Broken glass, mould, blood on the floors, dirty rugs and hair balls , mouldy pillows , stained sheets,
DO NOT GO
I did not choose this hotel, hotels.com told me as we were boarding our flight that the hotel i booked couldnt honour our reservation and they booked this saying it was 5 star and better than what i booked.
Its a terrible hotel

Friends_and_family Family

6/10

Pleasant

04 Feb 2026

Timothy

The Palais Sheherazade & Spa is a wonderful place to lodge. The limited staff was hands on taking care of everything from handling my luggage to showing us the property. Breakfast was included and was top-notch. The Palais IS WALKING distance to the Medina. We walked there and walked back. Walking was a shorter distance than taking a taxi because you can walk where the taxi cannot drive. The room was very clean, the bathroom was very clean, and every part of the hotel we saw was very clean. With the limited staff and the fact we traveled in January when the temperature was in the low 40s at night and high 40s during make it difficult for hot water to be available. Additionally, when we arrived to our room no heat was on and it took a day for the temperature in the room to reach 60 degrees. I was able to acquire an electric radiator space heater which helped in the bathroom. Without the space heater I would have only staff at the Palais one night. I would rate this hotel 5-stars if it had working hot water and heat. By the way, in 2012 this hotel received a Star Diamond Award from the American Academy of Hospitality Sciences that reads \"The American Academy of Hospitality Sciences unanimously agree that this establishment consistently maintains the overall standards of high quality and superb performance necessary to designate it as One of the Finest in its Category and Classification.\" Because trumps name is on this, that why there was not heat or hot water.

Leisure

10/10

Exceptional

28 Jan 2026

Georgia

This place is a gem! I have stayed many times and will continue to come and enjoy my time in this beautiful city, in this beautiful ryad with a staff that is exemplary.

Leisure Partner

2/10

Poor

14 Nov 2025

Antonio

Im not sure where this hotel got its 5 stars .... it must of fallen from the sky because the palce doesnt even deserve 2 stars.
its a beautiful 16 centry building but its run in a very bad way.... dirty, rooms not cleaned, no hot water, rusty water that you need to wait 10 minutes for it to clear.... a joke.
and becarfull with the scammers that help you to find parking.

Business Friends

10/10

Exceptional

14 Oct 2025

Charlotte

The ambience was amazing!

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Georgia

This property is a gem and I come back a few times a year just to relax in beauty, luxury and quiet. Fes is my favorite destination in Morocco and this ryad is stunning and hospitable. Whenever I stay, I feel that I am returning home to be pampered by family who have missed me. Thanks so much for my stay and I wish that I didn't have to leave.

Leisure Partner

2/10

Poor

01 May 2025

Robin

This is a filthy and smelly hotel, with absolutely no staff, no reception, and no security when we attempted to check in. There was unwashed crockery everywhere, dirty linen, and rat droppings in the main hall. We could not possibly spend more than a few minutes in this awful building.

Family

10/10

Exceptional

06 Feb 2025

Georgia

I have been to this property many times and each time I cannot wait to return. Staff is friendly, thoughtful, helpful and professional. I love my stays and think of my time there as a treasure.

Leisure Partner

6/10

Pleasant

07 Jan 2025

Sarita

This is a gorgeous property but the rooms are dated. This is a palace that smells of old cedar as soon as you enter the room.
If you speak English, there is a solitary person (Mohammed) who can help. Lot of people around but they are all newbies trying hard, but can't really help you.
We were out of towels as the shower leaked onto the bathroom corridor and into the bedroom, but front desk never came by with extra towels when requested. When I went down, they spared me a small floor mat :) That's all they had.
Too costly for the vintage experience.

Leisure Family

10/10

Exceptional

24 Oct 2024

sara

Beautiful building , mosaic , tiles etc

10/10

Exceptional

15 Aug 2024

Georgia

Truly this is a gem in Morocco!

10/10

Exceptional

12 Aug 2024

Georgia

This place is a treasure!

Leisure Partner

10/10

Exceptional

04 Aug 2024

Georgia

This is an incredible place to stay. I love the staff who always make my stay special. They are helpful and talented. I feel so lucky to have found a place that I want to return to again and again. Thank you so much for making this stay memorable and relaxing.

Leisure Partner

8/10

Excellent

15 Jun 2024

Mursheda

The entrance is deceiving. The riad is huge once inside and truly does look like a palace. The decor is beautiful and the rooms are spacious. The breakfast was lovely and it is somewhere I would consider staying again. However I’m not sure if the riad was just opening up for the season or if there is some other reason but it seemed we were the only ones at the riad. A lot of the areas (spas, terraces etc) looked like they haven’t been functioning for a very long time. The indoor swimming pool was freezing although that didn’t stop my daughter having a dip. The rooms were overall clean but I think the taps, showers, bath etc need some tlc. Again, they look like they haven’t been touched in months. This riad has so much potential to be great. Just needs a little bit of maintenance.

Leisure Family_with_children

10/10

Exceptional

12 May 2024

Javier

Everyone’s is super helpful and nice!! This is a perfect place to stay, it’s right next to the Medina!! I’ll be coming back soon! :) just wish I had more time to enjoy all the perks of this hotel!!

Leisure Family

10/10

Exceptional

17 Nov 2023

Georgia

This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub.

Leisure Partner

10/10

Exceptional

22 Sep 2023

Karl

excellent service

Leisure Partner

6/10

Pleasant

01 Oct 2022

Alanna

Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.

Leisure Self

10/10

Exceptional

31 May 2022

Sherry

I would go back in a heartbeat! Great place!

The stay here was an amazing experience. The staff are kind and helpful.The food was sooo good and their house wine was perfect with the meals!
The pools felt great after long hot days, the patio with the desert breeze was wonderful at night. The internet worked in public areas but we didn’t mind because it was so pleasant to just sit and enjoy the ambience. Rooms are clean and air conditioned. Just be aware the portions of food are so large you’ll be stuffed!

Friends_and_family Family

6/10

Pleasant

02 Sep 2019

Verified traveler

It’s just ok

The hotel is unique in the sense that it’s an old palace. But because it was original, things were a bit dated. The restaurant area was nice but the food was overpriced and was just ok. The service was also just ok because they forgot certain things when we asked them to set something up. We ended up paying more for dinner because the waiter kept pushing us to get more things and misunderstood us and brought us stuff extra. Reception area was not easy to find. The best part is that this place is pretty close to the blue gate and entry to the Medina. Other than that, it’s definitely overpriced for what you get.

Friends_and_family Friends

6/10

Pleasant

29 Jul 2019

Lars Tony

Fes

Extremely run down, slight odor, no hot water
Seemed almost abandoned!
Rooftop full of weeds and was only opened up for us, think we we’re the only guests.

Friends

4/10

Poor

20 Jun 2019

scott

Sheherazade scam

Pretty Riad in the medina. Over all not worth the price. Owner does not seem trust worthy. Offers free guide to take you to his friends shops with over priced merchandise. I booked a suite and they tried to say a regular room was the same as the suite I booked. Classic bait and switch. Left a pair of sun glasses on table and staff said they didn't find them despite there only be about 10 guests staying there. Service extremely slow. Spa ok but very expensive

Partner

10/10

Exceptional

11 Apr 2019

Verified traveler

We loved it! Everything was wonderful! Amazing staff!

2/10

Poor

04 Apr 2019

Sarah

50th Birthday Nightmare !

From the moment we set foot in the hotel we knew we had made a mistake ! We were never checked in properly or welcomed or explained to where anything was . Rooms were not what we had booked . Service appalling. Swimming pools so dirty and cold we could not use . Spa and treatments a total rip off and not proper procedures carried out . Restaurant very expensive and one meal was inedible . Drinks were extortionate and warm . The roof terrace was filthy and not pleasant to use . This is the 6th time I have been to Morrocco and 2nd time in Fes and have never experienced anything like this before . This was also the most expensive hotel I have ever stayed in while in Morrocco. When trying to sort this out with the owner , he was arrogant and down right rude . To totally finish our trip off , two of my friends who were with me had their phone chargers stolen and replaced with old tatty ones . They also did nothing to rectify the situation . We booked for 7 nights to celebrate my 50th Birthday . There were 9 of us in 4 rooms . What a total let down , totally disappointed with the hotel and service . Certainly won’t forget it . But unfortunately it will be memorable for all the wrong reasons . The Manager gave us a 30% discount on our bill , but it was nowhere near the discount that we should have received for our absolutely diabolical experience . Really don’t want anybody else to have to go through what we did at this so called luxury Palace . Avoid as it is disgraceful .

Friends

6/10

Pleasant

01 Apr 2019

Verified traveler

We reserved two junior suites and they were vastly different. One was a very standard room, the other what I’d call a suite.

It rained when we were there and there were few common spaces to go to that were warm. The roof deck was less appealing than I’ve seen in most other high end riads. The restaurant seemed set up to host events, not have a lovely local dinner (again, like other riads). There is so much potential in this property.

Leisure Friends

10/10

Exceptional

23 Sep 2018

Frank

Oasis of peace

An oasis of peace, well located, excellent rooms, friendly and helpful staff. Speedy WIFI at the Patio, a little choppy in the rooms. Absolutely recommended.

Friends

8/10

Excellent

07 Sep 2018

M&S

Beautiful Ryad! The staff was very friendly and helpful.

10/10

Exceptional

14 Feb 2018

Franck

Extraordinary beauty and exceptional luxury

This is the most famous luxury hotel in the region. This gem is an extraordinary palace with spectacular architecture ! We were welcomed by a very courteous and attentive service: they made us feel home. The suite was gorgeous, very luxurious, clean and exceptionally designed in accordance with traditions. Every detail is designed to perfection. Very comfy bed and beautiful bathroom. We had an exquisite dinner in the famous Moroccan restaurant. The palace is very romantic and we almost did not leave this gracious environment for the whole stay. The spa is spectacular with the finest technologies perfectly mixed with the stylish traditional design. The view on the Medina from the panoramic terrace is amazing. The location of the palace is also perfect to visit Fez and very practical since it has direct access by car. The reception service and management did an excellent job helping us to arrange the rest of our trip : this is what I call exceptional 5 star service !

10/10

Exceptional

18 Oct 2017

Verified traveler

Fantastic ryad. Beautiful surroundings.

The most beautiful accommodations in a fantastic city.

6/10

Pleasant

16 Oct 2017

Bill

Beautiful property - poorly managed

The hotel was very disorganized. I ordered a coke at the courtyard bar with ice, 15-20 minutes later the bartender apologized that they didn't have any ice in the hotel. I sent my shirt to be laundered and after inquiring once and being promised it would be sent up to my room I had to call the front desk to report that it hadn't arrived. A bigger issue was that the air conditioning in our room barely work at all. They promised that they would fix it and said that they had fixed it when we returned after a day of touring. When the temperature was only slightly cooler than the outside temperature after running all day we called again and they came to repair it. They cleaned the filter (very dirty) and topped off the coolant in the system. This sort of fixed the problem for about 12 hours. When we returned from our next day of touring the temperature was again barely above the outside air temperature.

6/10

Pleasant

27 Sep 2017

Meredith

5 Stars?

I am amazed that other travelers rated this as a 5-star hotel. I think that 3-3.5 would be more appropriate. The hotel is in a relatively good location; however, upon arrival there is no one at the front door - simply a metal detector!! Not exactly the welcome I was hoping for. The hotel is nice but looks a bit 'tired' - More renovations are needed. The elevator was out of commission the entire time we were there (3 nights) - necessitating a walk up three flights of stairs to get to our room. The wait staff at the restaurant were wonderful, but the front desk people in general were not too knowledgable or helpful.

Family

6/10

Pleasant

21 Sep 2017

Verified traveler

Needs a little more work

This hotel could be really great. The wait staff, in particular, were very attentive and professional. However, the renovations that seem to be taking place are not yet fully realized. When you arrive at the hotel, there is a security machine at the entrance--hardly a warm welcome (without a human, that is!) The elevator did not work throughout our stay, necessitating a walk up three flights of stairs (thank goodness our companion of 75 years old is in good condition.) We frequently needed to ask for items such as towels, water, etc. The front desk people were very nice, but not particularly helpful.

Family

10/10

Exceptional

19 Sep 2017

Elena

Definitely worth it!!

Amazing hotel!!!

Family

10/10

Exceptional

01 Jul 2017

Joseph

A Palace stay in Fes like Scheherazade

Fantastic Riad in Fes with beautiful swimming pool and spa, our accommodations were nice and clean and close enough to the center of the city, it was very hot and the courtyards could be maintained better. always playing nice music with charming lighting

Family

8/10

Excellent

19 May 2017

Nasrin

Very beautiful Riad

The hotel has an amazing architecture and is beautiful. The staff, individually they are very very friendly and helpful but you feel that there are all stressed. The rooms are beautiful, the size of the Riad is quite large and it has two gorgeous pools, beautiful roof top and surprisingly has an elevator to take you up.
The location of the Riad is very very convenient and you can just walk to the shops and restaurants. One important point is that the taxi or a car can just pull right into the hotel door despite the hotel being in Madineh making it very accessible..

Partner

8/10

Excellent

14 May 2017

Passent

Quality control needed

We had to upgrade to royal sweet to get a good accessible room , there weren't garbage bins neither in z room nor in z toilet, AC wasn't working & it took them a while to fix it , spa & Hamam experience was very bad, It could be much better with a bit of more quality control, staff and owner trying hard

Family

6/10

Pleasant

17 Apr 2017

Chantalle

Beautiful hotel but not 5 *

Location - close to the medina, and a 10 min taxi ride to the new town. Taxi's can drop you right outside the hotel door, so don't be folled into walking down the street when you first arrive.
Health and safety - My daughter cut her leg on the table and my new trousers got damaged. When I showed them my daughter's leg and my trousers, they said this was part of the charm of the hotel. BUt they did offer to put a table cloth over the table. Around the pool is dangerous as there are no anti slip mats. My children were told off for walking water 1m away from the pool side!
Food - We had breakfast included. On our first morning we had to ask for fruit. There is a selection of items brought out - semolina cakes (very bland), croissants were dry (they are more moist in the airport), 4 slices of fresh bread was brought out to us. If you want English tea ask for Lipton tea. It does take 20 mins for them to bring it to you. We had to ask for a new pot as it arrived luke warm. Coffee arrives very promptly and is bitter. When we asked for extras, they were always obliging.
Arrival - we were told to wait at the restaurant table before checking in. Where they brought a selection of cookies and mint tea. We asked for water for the kids, which they did.
The building and decor is so beautiful and a pleasure to look at. They could do with an information book in the rooms as you have to ask for everything from wifi codes, to breakfast times and what is included as part of your stay

Family

8/10

Excellent

08 Dec 2016

Nihar

Good location, beautiful rooms, ok service

Beautiful hotel. However service is a bit disorganized. Hotel room was beautiful and location was great walking distance to blue gate. Breakfast could have some hot / savoury options.

Partner

10/10

Exceptional

30 Nov 2016

Bruce

Spectacular palace and exceptional restaurant

We were amazed by the spectacular beauty of this 5 star palace. The service is extremely kind and helpful. The architecture is incredibly beautiful ! The management is very professional and friendly. The moroccan restaurant is extraordinary and very refined. Every dish was very sophisticated and exquisitely cooked. The suite was gorgeous with a spectacular decor and a very comfortable bed. The bathroom is huge and very luxurious. The spa is marvelous with a superb decor and excellent equipments. The breakfast in the patio was wonderful listening to the birds. The panoramic terrace is spectacular with a panoramic view on the Medina and a sublime design. The pools are magnificent. This award-winning palace is the most beautiful luxury hotel in Morocco.

8/10

Excellent

16 Nov 2016

Adrian

Pleasant Hotel and Staff

Room 16 a little noisy as backed onto the alleyway and as no double glazing a lot of talking woke you up in the morning.

Partner

2/10

Poor

08 Nov 2016

Verified traveler

Tacky and over priced

Awful wifi. Everything was extra. Even a dip in the jacuzzi was 10 euros per person. The room was not as advertised online and the hotel oozed tackiness.

Family

8/10

Excellent

01 Oct 2016

Feras

Royal Experience

Amazing property. Beautiful, ornate rooms. Great and friendly service.

Partner

10/10

Exceptional

04 Sep 2016

Ryan

The best palace ever ! Exquisite restaurant !

The best of Moroccan culture and hospitality ! This very famous palace is unparalleled ! The most amazing stay of my lifetime in a splendid palace where we were greeted like royalty. The location is perfect to visit the medina and all local attractions. The architecture is marvelous and the service is outstanding. The level of comfort is exceptional. Very professional and friendly reception staff. This 5 stars palace is legendary and definitely lives up to its excellent international reputation. The suite was very spacious and very tastefully designed. The bathroom is marvelous and everything is perfectly maintained. The bed is very comfy. The beautiful restaurant is outstanding and the Moroccan cuisine is the best ever ! The pools are marvelous and the awarded spa is indeed extraordinary ! The atmosphere is very serene, elegant and romantic. The perfect palace for a romantic stay. Excellent value for money. A magical experience I highly recommend !

10/10

Exceptional

24 Aug 2016

Danielle

Outstanding spa and exceptional architecture

We experienced the warmest greeting we ever got in a luxury hotel. The architecture is outstandingly beautiful. One of the most special places in the world. The setting is amazing and very romantic. The service is outstandingly kind and professional. Our suite was a very spacious masterpiece with exceptional moroccan design and an outstanging bathroom ( amazing jacuzzi, fine marble... ). The breakfast is outstanding. The bed is very comfortable. The spa is unparalleled with an exceptional design and a tremendous pool. The restaurant deserves its excellent reputation: The patio is gorgeous for a romantic dinner, the service is very welcoming and the cuisine is outstanding. The staff was very helpful and made us feel home in this outstanding palace. Excellent value for money. I highly recommend to stay in this legendary palace.

10/10

Exceptional

17 Aug 2016

jumah

Very nice place but small touch should not be ignored like doors locks

Family

10/10

Exceptional

18 Jul 2016

Roger

Spectacular palace and amazing spa

This palace is my all-time favorite luxury hotel. The architecture of the palace is amazingly gorgeous and the decor is very elegant. The suite is very clean, spacious, fantastically furnished and very comfortable. The internet wifi connexion is excellent. The bathroom is fabulous and has excellent modern equipments. The spa is by far the most beautiful and relaxing I have visited. The panoramic terrace has spectacular views on the city. The restaurant is fantastic and the atmosphere is very romantic. The cuisine is very refined and the setting is amazing. The breakfast is fantastic. The facilities are very luxurious and well maintained. The pools are gorgeous and impressive. The value for money is excellent for such a prestigious palace. A world class luxury palace that I highly recommend.

4/10

Poor

01 Jun 2016

giampiero

the hotel is much more expensive for what they offer

10/10

Exceptional

07 Apr 2016

Marion

Amazing palace with fabulous 5 star service

The palace is stunningly gorgeous with its spectacular architecture and incredibly luxurious suites. The service was absolutely perfect, very knowledgeable and so kind. The locaton is perfect to visit the Medina: it is close to all monuments; quiet; accessible by car and most importantly very safe. It was the best experience of my life in a 5 star luxury hotel. Our luxurious suite was very spacious and beautifully decorated. The bathroom is marvelous with a splendid Jaccuzi and lavish moroccan design. The gastronomic restaurant is very romantic and serves exquisite gastronomy. The spa is a masterpiece, it was a one of a kind relaxation day in this heaven. The hammam is amazing. I highly recommend this superb palace for a stay.

10/10

Exceptional

28 Mar 2016

Verified traveler

The breakfast needs significant improvement for a beautiful place as this!

Family

10/10

Exceptional

03 Feb 2016

NADIA

World class luxury palace!! Excellent restaurant!

Perfect Palace!! Perfect service!! Stunningly beautiful signature spa!! Excellent restaurant!! The most gorgeous palace I've seen in Morocco!! The senior suite is incredibly luxurious with very chic and authentic details. Gorgeous marble bathroom with cutting-edge equipments and authentic design. This palace combines a singular cultural experience in a very romantic atmosphere with the best of the luxury world!! The staff is very professional and highly attentive to make our stay perfect. Definitely the best luxury hotel in Morocco!! An unparelleled oasis of Luxury, Gastronomy and beauty. An architectural masterpiece!!

10/10

Exceptional

23 Jan 2016

Beth

Very grand Riad

Stunning large Riad with warm, friendly staff. The only downsides were that the spa facilities weren't working properly (maybe because it was winter) and the food wasn't that great. I also don't think there was a roof terrace. But for sheer size and beauty it's well worth a visit.

10/10

Exceptional

25 Sep 2015

Thomas

Magnificent palace with excellent service

One of the best properties in the world ! So beautiful and authentic ! Everything was perfect at this luxurious palace. The location is ideal inside the Medina. Service was extremely professional. The centuries old garden and pools are gorgeous ! The spa is amazingly beautiful ! We have been stunned by the lavish beauty of this extraordinary luxury hotel. The suite was very large with fabulous typical decoration and a very luxurious bathroom with a very modern jaccuzi. The value for price is excellent. We will never forget the exceptional quality of this wondrous palace. I highly recommend this luxury hotel for a romantic trip. Thank you so much for the exceptional experience !

4/10

Poor

16 Sep 2015

Verified traveler

Looked good on line, but deceiving.

Disappointing, besides a bad check in experience (over an hr), our room was lacking things like water, tissues, towels, etc. There were issues with a wine switch at dinner, doubling the cost and they tried to ignore our agreed upon price for the room and charge hundreds more. Both of those items were brought up to manager and corrected upon checkout. Also, courtyard and tables were not completely cleaned up from dinner so when we arrived for breakfast, dinner glasses and bottles, etc were still left out. Not the quality of a hotel I would recommend or stay at ever again.

10/10

Exceptional

15 Sep 2015

Louis

Best Hotel in Town

It is the best hotel in town with an excellent service, a beautiful pool and a wonderful restaurant. We have enjoyed a lunch at the restaurant with my wife and I can say without any doubt it is the best restaurant in Fes. The room was beautiful with a very nice bathroom. The direction was very attentive and generous. I recommend it strongly for business travels.

Partner

10/10

Exceptional

09 May 2015

Michel

Luxury, beauty and perfect service !

A legendary Palace with extraordinary service, amazing architecture, an enchanting Spa and the best Moroccan restaurant ever! We have read a very elogious press article on this luxury hotel which convinced us to stay here : It exceeded all our expectations !!! The Spa is a stunning oriental oasis with cutting-edge equipment and fantastic staff ! We had a very relaxing Hammam and an enchanting day sunbathing and swimming in the amazing pools. We also had a massage which was extremely pleasant with very high quality products from Anne Semonin and very competent staff. A special mention to the inner pool of the spa which is a design and technology masterpiece ! The Suite was superb with a magnificent decoration ( refined antiquities, beautiful traditional artworks... ) and romantic atmosphere. We had a beautiful view on the luxuriant garden, a very large comfortable bed and the most beautiful hand-made details I have ever seen in a hotel suite ! The bathroom is very spacious and has excellent equipment. The diner in the patio is delicious and the Moroccan gastronomical menu is a pleasure for senses and it is difficult to convey the beauty of this restaurant in words... Simply gorgeous !!!! There was a very famous american rock-star staying at the hotel at the same period, we have very much appreciated the fact that all guests at the hotel were treated with the same personalized attentions : the staff was always attentive to our needs, very professional and extremely kind.

8/10

Excellent

03 Jun 2014

Verified traveler

Friday night stay.

We were greeted with a mint tea which was very nice, then shown to our room which was lovely. We had been upgraded to a bigger room ,directly accessed from the court yard. We went out for a meal and when we returned about 9pm there was loud music playing. I didn't think anything of it really but it could be clearly heard in our room. It continued into the early hours. We had to get up at 5am for our flight so after hardly any sleep we were a bit dissapointed in our last night in Morrocco.

10/10

Exceptional

01 May 2014

Carole Granade

An amazing palace

We enjoyed a great two night stays at this amazing palace. Thanks for the welcome.

8/10

Excellent

13 Jan 2014

dean

A wonderful surprise

The hotel far exceeded our expectation after reading some of the previous negative reviews I felt that they were very harsh.the staff were warm and friendly and the rooms were very comfortable and Moroccan chic as was advertised. If I had one complaint it would beware the receptionist did try to over charge me by claiming that expedia charged me the wrong price however I stood my ground and was chafed the agreed price. That being the only blip in what otherwise was a great experience in a beautiful city and country. I would highly recommend.

Family

6/10

Pleasant

01 Feb 2013

MC

Difficulty to find

.We had requested 2 single beds and when we arrived they had queen bed bedroom ready for us. After a small debate they finally gave us another bedroom. The stay was OK

2/10

Poor

31 Dec 2025

Jorge

No se como pueden no dar pena ofrecer un hotel con supuestamente buena categoría y tener unas instalaciones tan deplorables, muebles viejos y rotos en las habitaciones, no sirve el aire acondicionado, sus calentadores para el frío sin funcionar y rotos, poca higiene y suciedad, mal olor, pide verdad jamás recomendaría este hotel.
Su personal si es amable y servicial, pero es imposible hacer milagros con lo deteriorado del hotel. Las fotografías son un engaño y deben ser de hace 20 años, cuando seguramente si fue una buena opción.
NO SE ALOJEN JAMÁS AQUÍ !!!

Friends_and_family Family

2/10

Poor

30 Dec 2025

Jorge

El personal es muy atento, pero no pueden hacer mucho con el pésimo estado del hotel, la habituación con mal olor, los muebles rotos por lo viejo, la ducha y baño en general terribles, la regadera sin servir, sin toallas, sin amenidades como jabón, crema etc…
De verdad no caigan en esta estafa de las fotografías y no se hospeden aqui, es el peor hotel que me he quedado en mi vida!

4/10

Poor

28 Dec 2025

MANUEL

Lamentable como habiendo sido un palacio actualmente está sucio y deteriorado.

Friends_and_family Family

4/10

Poor

15 Dec 2025

Mangone

Chambre peu accessible. Certaines zones ne semblaient pas être bien entretenues

Friends_and_family Family

2/10

Poor

23 Jun 2025

Christine

Hotel fantome.
Pour commencer la navette aéroport que nous avions réservé n’etait pas là nous avons pris un taxi.
Hotel fermé à notre arrivée. Finalement une femme qui est elle ? nous a ouvert la porte après 20 minutes d’attente .Personne à la reception pour nous accueillir, pas de personnel,nous sommes restés à l’intérieur environ 30 minutes sans voir Personne, nous etions avec 2 marocains qui comme nous on pu constater que l’Hotel etait fermé.
Nous sommes partis et avons du chercher un autre hotel.
Le pire c’est qu’au téléphone le propriétaire a le culot de dire à Expedia que l’hotel est ouvert , donc Expedia ne veut pas nous rembourser
Expedia ne semble pas lire les derniers avis et ne tient pas compte des reclamations téléphoniques qui leur son faîtes.
Conclusion arnaque à 780 euros 22 juin 2025

Partner

4/10

Poor

26 Apr 2025

JULIEN

Hôtel en déclin : c'est vraiment dommage !

Nous avions choisi cet hôtel qui nous semblait au vue des photos être parfait.
Quel fût notre surprise en arrivant. L'hôtel est très mal entretenu, le ménage laisse vraiment à désirer, toilettes qui puent le poisson et petit slip découvert derrière la table de nuit ! Oh surprise !
Sans ajouter qu'un soir nous n'avons pas pu nous doucher car l'eau était boueuse !

Le personnel est en sous effectif, on sent que le directeur cherche à faire des économies. La chambre nous a coûté plus de 300 euros la nuit pour des prestations pas du tout à la hauteur !

Même pas une carte pour s'orienter dans la medina ou des propositions d'excursions à notre arrivée !

L'hôtel est en déclin total, le patron se fout de la gueule du client !
C'est dommage car l'établissement est beau mais plus du tout entretenu, les meubles anciens sont restés mais ne sont plus du tout entretenus, en témoigne la poussière !
Le personnel essaie de cacher la misère tant bien que mal, c'est dommage !
Hôtel.com devrait envoyer une expertise car dautres voyageurs seront encore trompés
Nous souhaiterions d'ailleurs qu'hotel.com fasse un geste pour nous dédommagés

Friends_and_family Family

10/10

Exceptional

06 Aug 2024

Rachid

Das Personal war Super nett hilfsbereit von allem Mohamed.

2/10

Poor

29 Jul 2024

Yassine

Je ne comprends pas comment se hotel est 5 étoiles c,est impossible

Friends_and_family Family

6/10

Pleasant

04 May 2024

SYLVAIN

Le Titanic .

Riad avec un charme fou , magnifique restauration, lieu typique.
Mais tous les à côté son « as been ».
Sale , inconfortable, cassé, pas rangé, hygiène déplorable, et j’en passe.
Un joyau à la dérive .

Partner

2/10

Poor

30 Apr 2024

CASTAGNA

Andate altrove

Zero pulizia e zero servizio
Non hanno personale.
Colazione appena passabile

Friends_and_family Family

2/10

Poor

26 Mar 2024

Adrien

This is not a palace!

From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!

Leisure Partner

4/10

Poor

31 Dec 2023

JOSE E

Palace in ruins

This was a magnificent palace but today is a wreckage

Partner

6/10

Pleasant

24 May 2023

Michael

schönes aber unsauberes haus ohne führung

positiv
wunderschönes hotel mit potential
zimmer und hotel mit reicher und wertiger ausstattung

negativ
sauberkeit in den aufenthaltszonen lässt teils massiv zu wünschen übrig (vogelredck auf böden, pools verdreckt und somit leider nicht benutzbar, ebenso wellnessanlage, dreckiges geschirr steht tagelang rum, küche ist ebenso verdreckt, in unserem zimmer fanden wir eine handtasche eines vorigen gastes (sagt viel zur reinigungskraft aus), )
personal ist zwar freundlich ist aber ohne jede führung was die obigen zustände erklärt. es gibt weder eine gouvernante noch chef de service. einen poolmaster haben wir während 3 tagen keinen gesehen.
anstatt zu putzen unterhalten sich die zimmermädchen lautstark auf den gängen.
aufgrund dieser umstände sind wir einen tag früher abgereist; überflüssig zu erwähnen, dass dieser tag nicht zurückerstattet wurde.
allessamt leider eines fünfsternhotels unwürdig.

Partner

2/10

Poor

28 Mar 2023

Christian

Ich habe wegen dem Spa das Riad gebucht.
Als sich um 23.00 Uhr herausstellte, dass das Spa nicht funktioniert habe ich am nächsten Tag Samstag wieder aus gecheckt!!!! Verlange das Geld zurück. Schmutzig war es auch!!!!!

Leisure Self

6/10

Pleasant

27 Mar 2023

cathy

un très joli palais qui est sur le déclin situation excellente a l'entrée de la Medina .Propreté des chambres laissent a désirer. Chambre très sombre manque de lumière .

Friends_and_family Friends

6/10

Pleasant

06 Jan 2023

YADYRA

La gente que atiende es demasiado amable, pero lamentablemente la propiedad no está en las mejores condiciones, sus instalaciones están un poco deterioradas , falta mantenimiento , la cama es terrible , lo normal para hacer una cama king es que los hoteles juntan dos camas pero siempre con el debido protector y todo lo necesario para que sea cómoda y no se sienta la unión , pero acá no, así que dormir con un hueco en la mitad , el tv no servia , se debe programar el agua caliente porque no es 24 horas y el desayuno porque empieza a partir de las 8, tampoco te dan opción para comer , es lo que hay y lo que sirven y listo . Considero que para el costo no se reciben los beneficios que se deberían . La ubicación tampoco es la idónea y está bastante fea la calle para llegar , la piscina es decorativa ya que el agua es helada y encima está muy deteriorada . El minibar no tenía ni agua. Definitivamente aunque repito la gente es muy amable , no me gusto .
Expedía no debería ofrecer esta propiedad como 5 estrellas .

Leisure Family_with_children

10/10

Exceptional

10 Dec 2022

susana

Excelente

Friends_and_family Family

2/10

Poor

29 May 2022

Laila

Séjour très désagréable

Pas de service. Pas d’eau chaude le matin ! Cafards dans la chambre !
Service pour le petit déjeuner très lent!

Friends_and_family Family

2/10

Poor

10 Aug 2021

Verified traveler

Suite à une erreur de réservation. Je me suis fais avoir sur 129 euros. Ni expedia ni l´hôtelier ont joué le jeu. Aucun geste commercial.
Des escrocs à éviter.

Leisure Family

10/10

Exceptional

17 Oct 2019

Thomas

Les mille et une nuits existent...

Si vous cherchez le dépaysement, ici vous le trouverez : un séjour atypique loin des touristes blasés des 5*! Un lieu extraordinaire une gentillesse exemplaire. Un retour vers les 1001 nuits, le décor y est et en plus vous vous trouvez juste à côté de la fameuse Médina. Ne vous attendez pas à un lieu high tech, ni a 300 chaînes de TV ce n‘est pas possible dans cet environnement...

Family

8/10

Excellent

11 May 2019

hisshii

ここも一点だけですね。朝食の時、10テーブル以上あったので先に来ていた二組（８名と２名）から少し離れたところに座ろうとした。すると２名席は８名の隣りだけだと。寄せた方が作業が楽なので寄せたい気持ちはわかるが、なんでこのだっだっぴろい空間でそこのうるさいところに座らないといけないのか、と強く抗議して、少しだけ離れた席にさせてもらった。　理解に苦しむ。

Leisure Family

4/10

Poor

03 May 2019

Verified traveler

hôtel dépassé piscine froide et sale
le propriétaire délaisse son établissement
il y a mieux dans fez
restauration médiocre
A EVITER

Leisure Family

10/10

Exceptional

10 Apr 2019

Eudald

Un palacio en una situación inmejorable. Personal atento. Buena cocina.

Leisure Partner

10/10

Exceptional

09 Apr 2019

Verified traveler

La camera molto bella e tipica ,ampia ,un bel bagno col bidet
Due bei cortili
Colazione perfetta

Leisure

8/10

Excellent

07 Apr 2019

Verified traveler

Comoda location
Parcheggio comodo
Bello hotel , romantico con tutti i confort

Leisure Friends

10/10

Exceptional

11 Mar 2019

Roberto edilson

O hotel é lindo, os quartos amplos e ricos em detalhes.
A vista do restaurante é muito bonita mas os preços não justificam. A comida não tem nada demais, malsetcida e cara.

Friends

10/10

Exceptional

06 Jan 2019

Salvatore Rosario

Palazzo meraviglioso

Palazzo meraviglioso, ottima posizione, ottima colazione
Ottima rapporto qualità / prezzo

Family

10/10

Exceptional

03 Jan 2019

Verified traveler

素敵な綺麗なリアド。

2/10

Poor

13 Nov 2018

Basi

Todo casi sin luz sucio y como si estuviera cerrado muy deprimente la terraza destartalado

8/10

Excellent

10 Nov 2018

Maria

Muy bonito, Riad precioso, falta atención al huésped.

4/10

Poor

23 Oct 2018

Verified traveler

Literie obsolète et inconfortable pour le prix de cet hôtel pas bon marché
Salle de bain improbable
Fenêtre bloquée
Linge de toilette vieillot
Deco horrible
Tapis immondes (au pays des plus beaux tapis!!!)
Table de salon en chambre cassée avec angles bléssants
Sommier inconfortable
Un café commandé jamais arrivé en bas dans le grand patio
Patio peu accueillant
Personnel très gentil mais peu ou pas formé

4/10

Poor

13 Mar 2018

Verified traveler

Rigtig dårlig oplevelse

Vi blev ok modtaget og fik anvist et værelse på første sal der var rent men godt slidt og langt fra standarten på et 4-5 stjernet hotel næste morgen blev vi vist over til et tidligere drivhus inden i riaden man skulle gå på nogle tilfældig udlagte sten for at komme derover. Her blev der serveret morgenmad der på intet tidspunkt var bedre end det man fik i enhver anden riad inde i medinaen. Nærmest tværtimod tjeneren var ikke eksisterende, kaffen var halvkold og resten trist og ikke appetitligt. Vi forlod hotellet for at gå på opdagelse i Suken. Da vi vente tilbage ved 16 tiden blev vi nedstirret af personalet da vi trådte ind i Gården af Riaden. og først da vi bad om vores nøgle - opførte de sig som om vi ikke var noget grimt og uønsket. Da vi kom op til vores værelse var dette ikke blevet rengjort. Nu havde vi fået nok af dette såkaldte luksus hotel og tjekkede ud. Vi tilbød at betale for vores en nats ophold, men de ville dog ikke have penge da de godt vidste at tingene ikke var iorden Men en Rigtig kedelig oplevelse på vores første feriedag. Det Hotel vi flyttede til var super duper med lækker spa og alles .

6/10

Pleasant

27 Feb 2018

mn

Séjour agreable

Séjour agréable. Cadre magnifique avec un personnel très sympathique.
Ne soyez pas trop regardant sur la propreté qui laisse parfois à désirer notamment les nappes du petit déjeuner si vous passez en 2.

10/10

Exceptional

06 Jan 2018

Verified traveler

ottimo

cordiale il personale. molto buono il ristorante. bellissime le stanze. buona la colazione. posizionato nel quartiere centrale Batha.

10/10

Exceptional

23 Dec 2017

Yoni

Maravilloso Hotel

La hospitalidad es excepcional!!!
Nos dieron un upgrade en la habitación, todo el presonal estaba atento en cubrir nuestras necesidades con preciosas sonrisas y el lugar es hemoso!!

10/10

Exceptional

27 Nov 2017

marcelo mota

The team is ver good (By the way, I received a later-Check-out until 6PM), the hotel is truely a Palace (Palais). The food is very good and you feel as you were living in the past - It is Fantastic!!!!

8/10

Excellent

26 Sep 2017

Angelo

Nice hotel with standard facilities

I nice hotel located in central position. The shower is not equipped with a curtain so after the shower, so much water is formed on the floor.

Family

8/10

Excellent

24 Sep 2017

Chelghoum

Riad agréable

accueil matinal austère, piscine extérieure peu praticable entourée de flore, tres à l'ombre et surtout tres froide.
piscine du spa agréable mais tres froide, je n'ai pu me baigner, et quel dommage pour une température de 30 degré extérieure.
on ressent souvent la pression du couple de propriétaire sur le personnel, climat austère.
le palais est tres beau, mais les chambres ne sont pas lumineuses du fait de l'architecture du riad, quel dommage.
Petit déjeuner bon sans plus

Partner

2/10

Poor

27 Aug 2017

Verified traveler

GO ELSEWHERE

DISAPPOINTING. MANAGEMENT RUDE. STAFF INEFFICIENT. MOST OF THE SPA NOT WORKING (AND THE ONLY TIME THEY TURNED THE LIGHTS ON IN IT, WAS WHEN THERE WAS A PUBLICITY PHOTO SHOOT)

8/10

Excellent

12 Aug 2017

Verified traveler

Excelente hotel

Excelente hotel , servicio y comodidad

Family

10/10

Exceptional

02 Aug 2017

Family

Historical Palace Experience

Riad/Palace has been renovated and is maintained extremely well. Staff is friendly and willing to help even if not very pro-active. However we did not feel so confortable with the top management, actually felt as if we were intruding in the life space of the owners.