Name: Palais Faraj
Address: 16-18 Quaryier Ziat Derb Bensouda Medina Fes, Fez, 30000, MA

10/10

Exceptional

29 Jul 2026

Samuel

This was a magical property! The staff and accommodations were fantastic. We would have loved to have stayed longer.

2/10

Poor

27 Jul 2026

SIMONTOV

I chose this hotel Palais Faraj because it was one of the highest-rated and most recommended places to stay in Fes. It turned out to be one of the worst hotel experiences I have ever had.
The beautiful zellige decoration and historic building may look impressive in the photos, but that is the only positive thing I can say. Everything else was a huge disappointment.
The room was extremely overpriced. It had virtually no natural light—the window faced nothing but a wall with a small hole. The room was dark, depressing, and smelled so bad that spending time inside was unpleasant.
The cleanliness was completely unacceptable. There were cockroaches running across the floor, and I even found them inside the closet. Finding insects in a room at this price level is simply inexcusable.
If you have any mobility issues, stay away. There is no elevator, and you must climb several stairs while carrying your luggage.
The location is another major problem. It is in an isolated area, and you cannot safely or comfortably walk anywhere during evening and also if it is hot, better not. Every time you leave the hotel, you need transportation. This is not the Fes experience we expected.
What makes this even more disappointing is that this hotel charges luxury prices while providing an experience that falls far below even basic expectations.
My advice is simple: do not stay here. Only my 3rd. day they changed my room to a normal room with window and sunlight.

10/10

Exceptional

25 May 2026

Denis

Propreté et service

6/10

Pleasant

29 Apr 2026

Pritesh

I have an official complain as we were there for 3 days and there was on particular experience at a roof top bar. We are vegetarian

10/10

Exceptional

29 Mar 2026

Christian

Excellent breakfast and spa services

Family

10/10

Exceptional

09 Feb 2026

Bachir

Outstanding stay

10/10

Exceptional

06 Nov 2025

Fareha Islam

A beautifully decorated charming hotel offering an authentic Moroccan experience.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Stephanie

Staff is incredibly accommodating and very gracious. Excellent!!

Self

8/10

Excellent

08 Oct 2025

Christian

Clean, large, but modestly appointed room with an odd layout. Common areas were nice and staff was polite and helpful.

Partner

10/10

Exceptional

17 Apr 2025

Karen

Beautiful property!

Leisure Family

8/10

Excellent

12 Jan 2025

Panayotis

.

6/10

Pleasant

11 Jan 2025

Ehab

Needs to watch details of cleaning, the bathroom was dirty

10/10

Exceptional

21 Dec 2024

Zheyuan

Great architecture and delicate decorations in the building. We enjoyed the warm welcome and nice food as well! We were especially impressed by the supportive reception from Fatima & Madiha and Maryem Elidrissi. Thank you!

Leisure Friends

8/10

Excellent

22 Nov 2024

Marie

Walking into the Palais Faraz is an impressive experience—the public areas are beautiful and exude a sense of grandeur. However, the experience in the room was less than stellar. The decor felt dated, though the bed was very comfortable. Unfortunately, the bathroom design was not ideal for privacy. It combined the closet, walk-in shower, and toilet in one open area, with only a glass door for separation. Additionally, the shower didn’t drain well, leading to water pooling on the floor.

The breakfast buffet was a highlight, offering a wide variety of options to start the day. However, the bar was surprisingly underwhelming, missing some of the standard offerings you’d expect from a 5-star hotel.

The location is both a pro and a con—situated on a busy road but conveniently close to the entrance of the Medina.

Overall, while Palais Faraz has its moments, it doesn’t quite meet the standards of other 5-star hotels I’ve experienced. There’s room for improvement, particularly in the rooms and bar service.

Leisure Partner

10/10

Exceptional

24 Sep 2024

Sara

The property is very clean, very well maintained. Staff are very friendly and helpful. The restaurant and the bar offer a verity of traditional Moroccan food and drinks. The breakfast is excellent.

Leisure Partner

8/10

Excellent

29 Aug 2024

Isabelle

Beautiful property. Great restaurant with view.

Leisure Partner

10/10

Exceptional

22 Aug 2024

Sarah

We just returned from a wonderful stay at Palais Faraj Suites and Spa. This hotel is absolutely beautiful, from the lobby to the rooms. The staff is welcoming, wonderful and so helpful. We found the dining for breakfast and dinner to be delicious. We thoroughly enjoyed our stay !

Leisure Partner

10/10

Exceptional

08 May 2024

Silvina

Love the property ,the spacious and room design

Leisure Family

10/10

Exceptional

26 Jan 2024

Dean

Lovely rooms
and great
breakfast

Leisure Friends

6/10

Pleasant

23 Jan 2024

Verified traveler

Fab restaurant, hotel lacking

Beautiful place needs attention. Wonderful restaurant and staff throughout. Floor of bathroom was dirty (unidentified brown substance), mattress high in middle, low on ends and at headboard. Pool and other areas being jack-hammered with tile removal which made sitting outside at restaurant during day unpleasant. We were emailed that pool was undergoing maintenance the day or 2 before arrival—past deadline to cancel and book with another hotel. Bathroom and rest of room so dark I had to use flashlight to put on make-up! I would recommend restaurant completely, but not a stay in the hotel.

Partner

10/10

Exceptional

25 Dec 2023

Mithuna

One of the best Riads we stayed at in all of Morocco. It is just outside the medina so car can go to the property unlike a lot of others where you need to walk in the medina from car park to the hotel.

Beautiful property, had a great view of the medina, spacious and clean rooms (not common for Riads in medina), excellent service and staff, even had a gym, good restaurant with live music that we loved. Breakfast had plenty of options with a fresh omelette station as well.

Overall amazing Riad!

Leisure Family_with_children

10/10

Exceptional

22 Nov 2023

HUSSAIN

Beautiful hotel

8/10

Excellent

20 Oct 2023

Amr

A charming hotel conveniently located just outside the old city. The rooms are comfortable, but the toilet room could use some extra TLC.

Leisure Partner

10/10

Exceptional

20 Sep 2023

Alexander

Beautiful boutique hotel, lovely suite (#22) with great view of sunrise over Fes. Charming efficient staff. Convenient location, immediately adjacent to Medina.

Leisure Partner

10/10

Exceptional

30 Jul 2023

Fania

From the smell when you entered from the main door to the room, everything during our stay ( 4 days) was perfect. The hotel is curated with taste, decor with many details, and crafts. The service was impeccable.
All this said, our stay would only have been this flawless with Kareem at the front desk and Badreddine ( breakfast restaurant). They went above and beyond to facilitate our first visit to Morroco. In addition, the cleaning service every day was impressive. After an exhausting day, the spa is a must, followed by the rooftop bar or the restaurant, both excellent (favorite: creme brulée). Many thanks and I can't wait to come back.

The only thing I would change is to have an iron station in the room, as it took some time and several calls to get it;

Leisure Friends

10/10

Exceptional

20 Apr 2023

Pratik

Luxurious stay at Palais Faraj!

Luxurious stay at the Palais Faraj hotel in Fes. It makes you feel like you’re in a grand palace with so many different spots to hang out and just admire the detailed decor. Gorgeous panoramic views of the Medina and afar from outside common areas. Staff was extremely accommodating, booked us reservations for dinner, gave good suggestions. We also had the F’Tour dinner buffet up on the terrace which was fantastic with plenty of veg and non-veg options. Thank you to the restaurant manager Khadijah for being so helpful and kind while we were up there. We were able to enjoy breakfast, lunch, and dinner throughout our stay even though it was Ramadan. Just an FYI in terms of drinks, they had no alcohol during this time. In city of Fes you might find a couple scattered riads that will serve foreigners, but don’t count on it.

The location of the hotel is also ideal, many taxis always passing by and you can get to the medina within minutes by car. Also just a tip you can also utilize the hotel shuttle van by calling the hotel, for example after we finished dinner at Palais Armani one night, it was pretty late and hard to find a taxi, and the locals grab them up pretty quick, so I just called the hotel and the shuttle came within minutes, super convenient and safe.

Lastly shout out the to spa staff, my wife and I did the Palais Du Ritual which includes a hammam experience with steam room, full body scrub/rinse with black soap, full body massage, relaxation time, etc!

Partner

6/10

Pleasant

06 Nov 2022

emmanuel

good location and staff

Leisure Friends

10/10

Exceptional

13 Aug 2022

Philip

The location was great, the hotel was wonderful, and the staff were friendly and outstanding.

Leisure Self

10/10

Exceptional

29 Jul 2022

Nawal

Wonderful stay

Leisure Partner

10/10

Exceptional

25 May 2022

IBRAHIM

.

Leisure Family

10/10

Exceptional

09 Mar 2022

David

Beautiful hotel

Business Self

10/10

Exceptional

25 Feb 2022

Shaima

This hotel was AMAZING. Best hotel Ive staye at and if you go, check out l’amandier restaraunt on the rooftop

Leisure Family

10/10

Exceptional

07 Dec 2021

Osama

Outstanding luxurious hotel. Impeccable service. We were upgraded to a beautiful suite. Shower area should be made safer with grab bars. Spa too expensive otherwise we would have used it. Location ideal. Khadija at the breakfast restaurant was very helpful and nice.

Leisure Partner

10/10

Exceptional

24 Nov 2021

Subhash

A lovely stay

First time in Morocco with my wife. Had to see Fes. Among the most highly recommended Riads was the Palais Faraj. Had to stay here 😊 loved it 💕

Partner

10/10

Exceptional

19 Sep 2021

revivit

Amazingly beautiful hotel in a superb location

Amazingly beautifull hotel in a superb location. Great view loved the room the furniture, everything was top class. As it should be for the price.

Partner

10/10

Exceptional

17 Jul 2021

alfonso

Great palace

Impecable palace and a must in Fes.

Friends_and_family Family

10/10

Exceptional

10 Mar 2020

Mari

Magical Hotel

Hotel location, facilities and staff are simply amazing. The hotel itself is so beautiful with numerous gardens and fountains. You feel like you are indeed in a royal palace. The staff is also 5 stars.

We ate at L'Amandier restaurant and the food and service was just excellent.

My husband had the unfortunate event of getting a kidney stone during out stay. He got terrible pain very late into the night. The staff quickly reached our to their resident doctor who saw my husband in our room within 20 minutes of our call.

A staff member extended his shift to help us translate and even arranged with the doctor to have the medicines delivered to the hotel. They even treated us as family by loaning us cash as we didn't have enough Dirhams in hand to make the payments. They really treated us like family.

Partner

10/10

Exceptional

21 Jan 2020

Verified traveler

Everything was perfect. One of the best places I have ever stayed.
The Riad was magnificent, each room on the main level was unique and beautifully handcrafted.
The breakfasts were delicious and generous.
The staff made sure everything was just right.
The room was spotless and incredibly doctors and comfortable.
I LOVED every second at the Riad.

Leisure Partner

10/10

Exceptional

10 Jan 2020

Joel

One of the nicest hotels I have stayed in. The rooms, decor and staff were amazing.

Leisure Family

6/10

Pleasant

29 Oct 2019

Judy

Property is lovely, both public areas and rooms. Restaurant is good, both for breakfast and dinner . Location is good. We had one poor experience where hotel recommended a restaurant in Médina and told us it would be easy to get there either by their driver or taxi. After we waited 45 minutes they told us we needed to hire a car for $30. Restaurant was very mediocre, near empty and expensive. I felt we had been set up to give business to a place that needed it. When I told hotel manager, he was quite indifferent. Reflected badly on hotel and their service ethic.

Leisure Friends

10/10

Exceptional

16 Oct 2019

Verified traveler

I love to come back again.
The property has fantastic view

Leisure Partner

10/10

Exceptional

02 Sep 2019

Verified traveler

Beautiful hotel in Fes. Veritable oasis from the hustle and bustle.

Leisure Partner

10/10

Exceptional

27 Jun 2019

Verified traveler

The building was beautiful, with a lot of detailed artwork throughout. The courtyard is beautiful. We received an upgrade and had a magnificent and spacious room. I would have preferred a room that overlooked the courtyard instead of just the edge of it but I'm not complaining. Everything was beatiful and gracious.

Leisure Partner

10/10

Exceptional

27 May 2019

Verified traveler

Beautiful decor. Great location. Awesome attentive staff.

Leisure Partner

10/10

Exceptional

14 Apr 2019

Nitin

Great stay.

Place is extremely nice and Royal. Some front desk staff could benefit from more training but most were outstanding.

Partner

10/10

Exceptional

18 Mar 2019

Verified traveler

The woman working the front desk was extremely helpful. She retrieved a jacket left behind in a hotel in the last town we stayed in...four hours away.

Leisure Partner

10/10

Exceptional

26 Feb 2019

Verified traveler

Beautiful hotel..Staff were lovely and helpful! Parking inside made a difference...Beautiful view...

Leisure Friends

10/10

Exceptional

28 Jan 2019

Verified traveler

Good hotel situated by the old city - perfect location

10/10

Exceptional

15 Jan 2019

felipe

Palace style!

We love the palace style
It is sooooo lovely!!

Family

10/10

Exceptional

09 Dec 2018

Avery

A lovely escape

This hotel/palace is luxurious. From the incredible library to the intricate tile work, there is beauty around every corner. We stayed here for three nights and it was a lovely experience. The views were incredible, the food was delicious (both breakfast and dinner), and the entire staff was warm and welcoming.

The medina is about a 20 minute walk and there are some sites along the way. The only issue I had was with the heat. Our room never really warmed up. Luckily, the robes and slippers kept us content! Thank you for a lovely stay.

Partner

4/10

Poor

28 Nov 2018

Ashley

We stayed here for 3days/2nighta during our stay in Fez and were quite disappointed with Palais Faraj...mainly because of the terrible food poising we got 100% from this hotel and poor service in the bar and restaurant. We ate all our meals in Fez ONLY at this hotel and got violent, fast, and furious food poisoning. My husband is a physician and was able to diagnose based on the timing and symptoms that it was mostly definitely from the “salads of fez” at the terrace restaurant. Avoid at all costs!!! The food was mediocre at best, but the service was just awful every time in the bar and restaurants. Also—the breakfast was disgusting. The breads were all stale and hard as rocks. They put unrated food from all week out and it is clearly spoiled. Definitely not a 5-star property.

Partner

6/10

Pleasant

13 Oct 2018

Ali

Some Issues.......

The service at the beginning was exceptional. Good location and historic old building but several issues.......internet did not work during the entire stay in the rooms, toilet the first night kept making noises and we could not sleep the entire night which made our first day in Fez tiring, they charged me 48,000 MAD instead of 4800 on my credit card but they fixed it but the woman helping me was very curt. In addition, they have yet to respond to my email.

Partner

10/10

Exceptional

11 Sep 2018

Melissa

This place is paradise! The service is incredible, the property and rooms are stunning! 5 stars on all fronts. We arrived and were upgraded for free from a standard type room to the ambassador suite which was absolutely gorgeous! WiFi works great. Breakfast was delicious. The restaurant is fantastic and has great views of the city. I will definitely stay here again. I absolutely loved it. Thank you to all the staff for a memorable stay!

10/10

Exceptional

09 Sep 2018

Verified traveler

Beautiful hotel, very comfortable

This hotel is in a restored mini palace, with a lovely courtyard and traditional carving and zellij tiling everywhere. It's a stunning building! You can have Moroccan tea and cakes in the gorgeous courtyard. The small pool is very peaceful. Breakfast was superb, the best we'd had in Morocco. And the staff were incredibly kind.

The best part was our room, which was different than anywhere else I have stayed. Cosy but not crowded, it's a lovely space decorated with traditional painted wooden ceilings, zellij marble mosaics and stunning carving and scattered with Moroccan rugs. The bed was huge and extremely comfortable with good quality soft cotton linens.

Finally the location is brilliant. There are amazing views over the medina from the bar and restaurant, but the hotel itself is nestled in the medina walls, not actually inside the medina. This means it's accessible by car (unlike hotels inside the medina) but also only a very short walk to most sights on the city. And it's open to the sky so it gets plenty of sun.

10/10

Exceptional

21 Aug 2018

Verified traveler

Gorgeous Architecture.
Nice staff.
Fabulous view at the restaurant and the bar.

10/10

Exceptional

05 Jul 2018

Verified traveler

A wonderful retreat to get refreshed and energized

10/10

Exceptional

28 Jun 2018

Kerry

Exceeded expectations!

Absolutely gorgeous property with some of the most extraordinary designs detail I’ve ever seen. The staff was A+ and went out of their way to make sure that every need was a top priority. Restaurant recommendations, transportation to the train station in the middle of the night, research/advice on activities, etc. was handled with superb customer service.
Unfortunately, they set the standard so high checking into my riad in Marrakech has been a painful experience.
Thank you Palais Faraj for the wonderful Moroccan hospitality.

10/10

Exceptional

19 Mar 2018

H

Gorgeous hotel located at d city wall

This is a large and well run top notch hotel located just outside city wall so is convenient to get to by car or taxi, but also close enough that your guide will pick you up at your hotel and walk you into the old Medina.

Hotel staff is professional and the rooms and common areas are beautiful. Top floor has two restaurants and a nice bar, all with amazing city views.

10/10

Exceptional

19 Feb 2018

William

Beautiful well located hotel

First class service. Beautiful hotel set conveniently close to the medina. Facilities, comfort, restaurant enhance your visit to Fez. Oasis of calm luxury after the excitement and noise of the medina.

8/10

Excellent

12 Jan 2018

Verified traveler

Nice hotel but awful female receptionist

The hotel was great and the reception manager was amazing. Great staff for dining services too. However upon arrival this female receptionist in a pony tail demanded us to pay 450DHS extra each night for an “upgrade”- a room between the toilets wih background lobby music played till 11pm. Would not come again thanks to that female staff member.

10/10

Exceptional

28 Sep 2017

Ed

Impeccable staff. Well trained and attentive.

The old palace turned to hotel is old-world splendor and the details and character are stunning. Beautiful rooftop views for breakfast and evening drinks. Highly recommend.

Partner

10/10

Exceptional

13 Sep 2017

kiel

Desert Oasis

What an amazing stay in the desert! We stayed at the smaller 5 tent camp, which is truly surrounded by sand dunes. The service and food was amazing, and the location is unbeatable. We got to ride camels at sunset and sunrise for as long as we wanted. Note that there is no air conditioning or fans in the tents, and it was very hot for most of the night, but you are in the middle of the desert. It was totally worth it. We also hired a driver to bring us from Marrakech to the camp, then on to Fes after a 2 night stay. The driver was key because we never would have found the camp, and he brought us around to other places during the day when it was too hot to stay in the camp.

Partner

10/10

Exceptional

11 Sep 2017

Anqi

Feel like queen in Fez !!!!!!

This is one of the best hotels I have ever stayed in my whole life. From interior design to room service, I couldn't find any flaw. Our experience in Palais Feraj was our highlight in Fez, and it conveniently locates near the medina.

Try their restaurant at night in the third floor! They have beautiful view of Fez on the terrace!

10/10

Exceptional

23 Aug 2017

Joseph

First rate in every respect. Lovely staff. They found a fine physician to help me with a minor injury and obtained the resulting prescriptions for me within half an hour.

10/10

Exceptional

29 Jun 2017

John

Just fabulous

Our time at the hotel was so fabulous. The building is unbelievably gorgeous, and the staff were above and beyond. I so recommend this hotel.
John from Miami Beach

10/10

Exceptional

02 Apr 2017

Yolanda

Awesome experience!

Loved everything about this hotel, the facilities, staff, location, etc. Highly recommended.

10/10

Exceptional

28 Mar 2017

Verified traveler

Very good

Everything was good except distance of hotel from city center. Hotel is too small but condition is good and calm.

Family

10/10

Exceptional

26 Mar 2017

Verified traveler

Perfect choice for Fes.

Very good location. Very good service- special mention to Hatim from the front desk for his very attentive service.

Family

10/10

Exceptional

14 Jan 2017

Verified traveler

beautiful property

beautiful rooms. easy free parking outside medina. great buffet breakfast included

Partner

10/10

Exceptional

21 Dec 2016

Verified traveler

surprisingly nice

I normally do not like any hotel close to the Old City but this one you actually don't have to go into the old city to get to it and it's actually really clean and the room is spot-on

10/10

Exceptional

30 Oct 2016

Denise

5 star experience

The hotel location was great with panoramic views to be seen on the rooftop. The restaurant and bar are trendy and serve excellent food. This hotel is for people accustomed to excellence. Finally the spa offers heavenly services.

10/10

Exceptional

02 Aug 2016

Ed

Good Experience

Positive = Good Experience, Helpful staff, Comfortable Rooms with Moroccan atmosphere.
Negative = WIFI Unreliable/ Tv Stations very few mostly German/Spanish ( not like the other the 5⭐️ Hotels ).
Overall very happy with the hotel & service. I will stay again .

10/10

Exceptional

23 Jul 2016

Bertha

This Ryad which I think is more of a small hotel is absolutely gorgeous.
Food is excellent and very good service.
Definitely will stay again in this hotel.

Partner

8/10

Excellent

11 Jul 2016

Ernesto

The only place I'd stay in Fes.

Amazing experience at a beautiful hotel. The hotel was built like the riads and houses in the medina: not impressive from outside but absolutely gorgeous from the inside. The rooms are large, stylishly decorated in moroccan fashion and confortable. The bedding was not great, but otherwise the rooms put to shame any international hotel chain. The pool and spa were beautiful. Service was OK, but superior to anywhere else in Fes. The terrace and its views were simply breathtaking. The restaurant has a moroccan menu and a french/international menu.

Family

10/10

Exceptional

26 Apr 2016

Verified traveler

SERVICE AND LOCATION

THE HOTEL IS IDEALLY LOCATED, ESPECIALLY, WHEN YOU LEARN THE BACK AND EASIER WAY TO ENTER THE MEDINA - ONLY 5 MAD (5 CENTS) BY TAXI AND THEN A SHORT WALK TO ALL THE MAIN MEDRASSAS, HISTORIC SITES AND SHOPPING. THE STAFF WAS VERY ACCOMODATING. THE MEALS AND SERVICE STAFF WERE EXCELLANT. AFTER WALKING AND SEEING, I WOULD SWIM IN THE POOL, AND EVEN HAD A SPA TREAMENT, WHICH WAS ALSO EXCELLANT.

THE ONLY DETRACTIONS ARE MINOR IN COMPARISON - FAILURE TO OCCASIONALLY REPLACE BATHROOM SUPPLIES WHEN USED, AND FOR ME, THE \"HAMMAN SUITE,\" WAS REALLY NOT A SUITE, AND THUS, NOT WORTH THE ADDED EXPENSE. THOUGH, HERE, WHILE I DID NOT COMPLAIN OF THE LATTER TO THE HOTEL, IT OFFERED ME A COURTESY LIFT TO THE NEARBY POTTERY VILLAGE AND BACK - WHICH WAS GREAT.

10/10

Exceptional

13 Jan 2016

Verified traveler

Nice Riad

We had a great time! Breakfas was very nice. Service was excellent! We stayed for their new year celebreation and we enjoyed

10/10

Exceptional

26 Oct 2015

Shoeleh

Fez trip

we had a great visit to the Bazar and back to hotel. wonderful restaurant, great spa and massage.

Partner

10/10

Exceptional

24 Aug 2015

Vijay

Nice hotel. Excellent location, view and facility.

Excellent experience. Boutique hotel. Nicely situated. Beautifully done. Expensive for the value. Breakfst was excellent.

Need to provide Iron and Iron board in each room. Front desk can be more attentive. Restaurent menu is limited. Specially for vegetarian.

10/10

Exceptional

05 Aug 2015

June

Feeling Royal in Fez

Our highlight in Morocco. Fabulous location. Breakfast fantastic. Service first class.
The Palais itself is an architectural delight. Dinner at restaurant every night was simply sumptuous.

Family

8/10

Excellent

04 Aug 2015

Marcelo

Best place to stay in Fes !

Very Nice Small hotel! Staff friendly but a bit slow !!!!

Family

10/10

Exceptional

24 Jun 2015

Paul

Very nice hotel

Absolutely perfect hotel.The room the staff the food and restaurants were stunning . Great view of the Medina. Stayed with my family (wife and 2 children) and loved every minute of our stay. No complaints. Would highly recommend

8/10

Excellent

29 Apr 2015

jeff

Luxury hotel right near Fez Medina

It may be that our visit was uncharacteristic or atypical. We were greeted very nicely and offered tea and shown around the small but beautiful hotel. Our suite was on the back side of the hotel and hence the problems. We were in a second floor suite which looked directly on to untidy adjoining rooftops and at a minaret about 50 yards away. The call to morning prayers occurs an hour before sunrise. The amplified sound of the call was extremely loud and woke up all of us including kids. If we might have otherwise gotten back to sleep the rooster kept by a neighbor which crowed until well after sunrise put aside any hopes of that. After two days we asked if our room could be changed to the front of the hotel but were told that that was not possible. Breakfasts were excellent and well served. Dinner for the kids, pasta with butter, was quite expensive for what it was. The pool is small and cold. This hotel would be best without kids and on the front side of the hotel.

Family

10/10

Exceptional

18 Apr 2015

Verified traveler

Beautiful Fes

Wonderful hotel , in beautiful Fes , old world charm , splendid views from the terrace , luxury all around !

8/10

Excellent

24 Feb 2015

Verified traveler

Excellent hotel, just not in winter!

Superb staff, beautiful building, excellent location. We were upgraded gratis too: very kind. Ticks all of the boxes except for one: There is no heating in the communal areas. This makes for a cold hotel in winter. It's understandable because the hotel is large and would be expensive to heat during the low season when there are fewer paying guests. I understand too that this is normal in Fes, so perhaps this comment is unfairly applied to the Faraj, when the practice is widespread. Nevertheless, a hotel should not be listed as five star if it is not heated in winter. Everything else about he hotel is excellent and if you are visiting March-October ignore my comment. If you're visiting Fes in winter, check the heating situation with all hotels. To be clear, the rooms in the Faraj are very well heated, just not the communal areas. Message for the hotel itself: reception, dining rooms and bar should be heated in winter for a five star experience. Also a space heater or two could be placed in the atrium when its not too wet for sitting out at night. Thanks for your excellent service.

2/10

Poor

18 Jan 2015

Verified traveler

Horrible

They tried to charge me twice for my ride to and from the train! The rooms smelled like Mold! And the Mosque was right out the bedroom window and wood wake us up at 4:30 every morning. There were mean guides right outside the door that yelled at us each day. And to op it off, one of the staff was stalking my daughter, which made it scary to leave our room!

10/10

Exceptional

01 Dec 2014

Verified traveler

Can't imagine staying anywhere else in Fes!

We were thrilled with our decision to stay here and even ended up spending an extra night. It's a quick and easy walk to the Medina - by Bab (door) Ziat.
The dinner restaurant is spectacular in regard to the food and views. The bar also has a wonderful view and a great place to go for a drink.
The rooms were spacious and decadent in our opinion.
The SPA was a true treat and I'd highly recommend doing a tleast one hamam if not two!

10/10

Exceptional

07 Nov 2014

BK

The ONLY place to stay in Fes.

I have rated myriad hotels in the past, however, this is the first time I have written a review. Palais Faraj is an absolutely stunning hotel. There are seemingly endless, quiet and private areas to sit and relax; salons, a library, the beautiful outdoor patio, part of which overlooks the pool. It is the breathtaking views over the medina from the lounge and restaurants that won't be found elsewhere in Fes. The exceptional hospitality of the staff is the reason I needed to write this review. We are used to the concierge services of 5 star hotels, but this was incredible! My sister broke her leg a week before our trip to Morocco. Staff from Palais Faraj arranged a wheelchair for her use from the time our driver picked us up in Casablanca, during our 4 night stay at the hotel, and it went with us in our private car with driver through the Middle Atlas to our riad in Marrakesh, where we switched wheelchairs. Although we were prepared to pay for the rental of the wheelchair, the hotel wouldn't hear of it, they paid for the wheelchair. Here is the stunner: the morning after we arrived at Palais Faraj, there was a newly built ramp for my sister's wheelchair going down into the outdoor patio area. The owner had it built for her that morning. Wow! Lastly, our room was perfect. We had the triple. It has 2 1/2 bathrooms.

10/10

Exceptional

30 Oct 2014

JOAN

Palais Faraj - an oasis of calm

The hotel exceeded our expectations. It is superbly appointed, luxurious in every detail. The staff was friendly, courteous and helpful. It is located at the entrance to the Medina so that a car is not necessary. Dinner is served on the rooftop terrace with magnificent views of the city and the mountains. I highly recommend this hotel.

Family

10/10

Exceptional

28 Oct 2014

Richard

great view of the Medina from terrace.

Lovely peaceful hotel outside town walls and a good break from the Medina stress.

10/10

Exceptional

15 Oct 2014

Zizi

Luxury at the edge of the medieval medina

Wonderful hotel - exquisite interior design and luxurious rooms. Attentive staff. Very well positioned just outside the medieval Medina.

Partner

10/10

Exceptional

12 Oct 2014

Chey

Great choice!!

Great service, nice hotel, good food, Kevin the Manager made us feel like home.

Partner

10/10

Exceptional

24 Sep 2014

Verified traveler

beautiful hotel near the medina

This is an absolutely georgeous hotel near the Medina. The rooms are beautiful, the lobby, everything is frist rate as far as accomadations. Restuarant upstairs was very good, although a bit stuffy for my tastes. Breakfast is included and is a very good buffet. Excellent food, bread, etc.

All in all, a wonderful stay.

Partner

10/10

Exceptional

19 Aug 2014

Julie

Gorgeous hotel!

Just came back from a family weekend here and we loved everything about this lovely hotel. Beautifully decorated, friendly staff, delicious food and the most stunning view of Fes from the rooftop. Excellent!

Family

10/10

Exceptional

14 Jul 2014

CM

Beautiful new hotel near old medina

The hotel is quite new and very beautiful. Has a luxurious feel. Service was outstanding, people are very willing to help and friendly. They assisted to arrange a guided tour of the medina.

Food was also top quality.

I would definitely recommend the hotel.

My only minor vices would be that because the hotel is new it didn't appear in our GPS and therefore was a little hard to find. So just be prepared if you are driving.
The location is however good as it isn't in the medina but just on the outside of it.

Spa was nice but massage wasn't hard enough for my liking.

Hammam suite only has a bath with the shower you hold, would have preferred proper shower.

Minor vices, overall great experience and would choose this place again over anywhere else.

10/10

Exceptional

14 Jul 2014

steph and vob

Beautiful hotel with amazing views

We had a lovely stay at Palais Faraj and the staff were extremely attentive and gave an excellent service. The hotel and our room were beautiful and the guide arranged for us was extremely knowledgeable. Amazing views of the medina too!

10/10

Exceptional

05 Jul 2014

Verified traveler

Gorgeous boutique hotel

This is one of the most beautiful hotels I've ever stayed. They upgraded me upon arrival to the ambassador suit which is very spacious and amazingly decorated. The style of the whole hotel is definitely \"boutique\", very moroccan, yet quite modern. Breakfast is huge, variety is better than other hotels that I stayed in this trip. Last but not least, the restaurant is so good, carefully prepared food with delicious local wine, chic atmosphere and warm staff. I high recommend this hotel. By the way, location is not bad too, I walked to medina by foot.

10/10

Exceptional

02 Jul 2014

Matthew

Fabulous, immaculately restored 19th C palace

My wife and I stayed here with our two college aged daughters. The rooms were spacious, beautifully decorated and spotlessly clean. The staff were friendly and accommodating. The pool and public spaces were exquisite. We had a wonderful stay and would recommend it to everyone.

10/10

Exceptional

02 Jul 2014

Elmakkaoui

Nice stay

We enjoyed our staying in a traditional atmosphere

8/10

Excellent

16 Jun 2014

traveller

Problems with room

Air conditioning did not work properly. Water did not drain in shower. Plumbing leaks from hand showers

10/10

Exceptional

16 May 2014

Abs

Just outside the. Medina with sweeping views

An old grand house converted into this fine hotel spa. Excellent rooms, superb buffet breakfast and possibly the best restaurant and bar for views over old Fes. Less than a 10 min walk to the medina.