Britannia Hotel

8/10

Excellent

24 Apr 2026

Simon

Beautiful historic building in central Manchester. Large bedroom with a bathroom- bath and shower. Good breakfast- fried and scrambled eggs, but no vegetarian sausages, and rather limited cereals/continental spread. Helpful staff and good left luggage facilities.

Partner

6/10

Pleasant

22 Apr 2026

Jed

Dated rooms which could use some repainting etc. No main room light, only lamps which meant the room was quite dark.

Thin walls meant that music and other activities in other rooms were audible.

No room safe, no iron or ironing board (unsure if this would have been available on request).

However, the staff were nice and the bed was comfy enough. The hotel was competitively priced but i’d recommend it solely for its location.

Self

4/10

Poor

20 Apr 2026

Joe

The room was in poor condition, cleanliness was lacking, breakfast didn’t start until 8am considering lots of tenants where taking part in the marathon

10/10

Exceptional

20 Apr 2026

Christopher

The lady on reception was extremely polite on this visit. Nice clean room and Great location.

Self

6/10

Pleasant

19 Apr 2026

elizabeth

The street was rather noisy (not the the hotel’s fault ) bed not that comfortable payed for breakfast unfortunately it didn’t start till 8 so couldn’t have it due to running the marathon

Family

10/10

Exceptional

17 Apr 2026

Michael

Staff was very kind and professional, had some issues with the room that were immediately fixed by maintenance. Would highly recommend this hotel while staying in Manchester.

Friends

10/10

Exceptional

16 Apr 2026

Clive

Excellent Clean Rooms.

10/10

Exceptional

14 Apr 2026

Charlotte

Great location and perfect hotel.

Friends_and_family Friends

6/10

Pleasant

14 Apr 2026

Stephen

Basic room very dated hotel but in a great location.

Self

6/10

Pleasant

12 Apr 2026

Samantha

The room had a very odd smell and we were unable tonopen any windows.
The windows were also so dirty, it was hard to see through them.

The bathroom had no extractor fan so it became very steamy, very quickly and the only place for the steam to go, was into the bedroom once the door was open.

There were a lot of very drunk people hanging around the lobby at all hours and the police pulled up a few times.

Good points are that check in is quick and efficient, location is fantastic and the beds were comfy.

Friends_and_family Friends

6/10

Pleasant

06 Apr 2026

Liv

Bar staff not attentive at all. Waited over 15 minutes for a drink and when the other staff were alerted of this, they seemingly did not care. The property itself was lovely and both bars in the hotel are a great addition too.

Partner

4/10

Poor

05 Apr 2026

Christopher

This has to be the worst hotel I have ever stayed in! Words cannot state how disappointed I was to have taken my family here for the night!

Family

10/10

Exceptional

04 Apr 2026

sean

Fine

Self

8/10

Excellent

04 Apr 2026

Geraldine

Breakfast was poor

2/10

Poor

30 Mar 2026

Andy

did not start till 8am what's that all about , as i started work
at 8 am but still got charged

Business

6/10

Pleasant

29 Mar 2026

Giles

I know I got the cheapest room, but jeeez, that for £100 is a bit of a rip off

Self

8/10

Excellent

27 Mar 2026

Nick

We just stopped over arriving around 10pm and leaving around 9am.

We opted for a small double room with no window at a very very reasonable price. The room was very clean and perfectly adequate for a one night stay. It was noisy though. You could hear people in other rooms and particularly some people who came back at 4.30am and then out loud music on which they left on for the rest of the night.

It was cheap though and it was clean and it was very well situated.

Partner

8/10

Excellent

26 Mar 2026

Will

Friendly staff good room

Self

4/10

Poor

23 Mar 2026

Carl

Handrail on entranceneeded cleaned. Had used brasso but no wiped it off so hands were black with dirt. Hotel lounge bar was closed, the adjoining bar closed at 10 and didnt let an 18yr old in whohad no ID

2/10

Poor

22 Mar 2026

Mathew

Rooms severely ran down not looked after.

Beds uncomfy

Dirty

Mould behind shower head

Only good thing was location

RIP off

Friends_and_family Friends

4/10

Poor

22 Mar 2026

Carl

Very dated hotel. Basic facilities. Wifi kept having to resign in. Shower freezing cold, took about 5 minutes for hot water to come through.

Friends_and_family Family

4/10

Poor

22 Mar 2026

P

I needed a room after flght was camcelled and had to find a place in Manchester. One of the cheapest options was here. Look...the bed was clean and comfy and it was OK for my needs but it's not great. The internal room was spartan and decor tired. Felt like people in the corridor talking were in the room...thin walls/door. Constant droning of infrastructure/air con. Vertigo inducing atrium. You get what you pay for.

Self

10/10

Exceptional

18 Mar 2026

Lee

Front desk very helpful

8/10

Excellent

18 Mar 2026

Damien

The only thing i could complain about it the lack of charging ports for your phone. Its not hard to replace 240v sockets for usb sockets at the side of your bed or have a bedside lamp with usb integrated.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

peter

Shopping easy. Easy to get around trams and bus close by.Plenty of plcces for food.

6/10

Pleasant

10 Mar 2026

Brandon

was ok price was too much for what you get though

4/10

Poor

08 Mar 2026

ian

where to start: Showerhead detached from the wall and water started streaming down the wall, shower soap dispenser broken, so no shower, bathroom ceiling fan broken and only one thin pillow. Rooms constructed from partition walls with conversations next door clearly audible. English breakfast was either over cooked or re-heated. I won't be back.

Self

6/10

Pleasant

08 Mar 2026

Connor

Great location. Two bars and restaurant attached. Luggage check as well. Staff helpful. Hotel very nice but feels like rooms need a renovation as paint chipped etc. rooms could do with proper cleans

Partner

6/10

Pleasant

05 Mar 2026

Clive

Very basic facilities , single bed. Reasonable sized room. Good hot shower. Good location for tram connection .

Self

10/10

Exceptional

04 Mar 2026

Barry

Good

Self

2/10

Poor

03 Mar 2026

Caroline

The room was uncomfortably hot even with the window open, difficult to sleep because of the heat - couldn’t adjust it in room. Very worn fixtures and fittings, paint peeling on the ceiling. Lift was rather slow and elderly, a little disconcerting. Very loud music (and other noises!) from next door rooms - walls very thin.
Needed passport or driving licence on arrival, which I didn’t see on any of the confirmation emails. Another person checking in at the same time as me had the same issue - not at all clear when booking.
WiFi only free in public areas.
Woken at 2.30am by the police entering our corridor and announcing themselves and then someone shouting, we assume being arrested.
Amazed it got a ‘good’ feedback rating on hotels.com - I would expect much better for the money we spent.

Partner

10/10

Exceptional

02 Mar 2026

Tammy

The hotel itself is lovely.
The room was a good size and clean.
Breakfast had a lot to offer.
My only thing would be to have a choice of yoghurt for breakfast

Partner

8/10

Excellent

02 Mar 2026

mike

room was basic but adequate for the price. check in was slow.

Self

2/10

Poor

01 Mar 2026

Michal

Dirty room. Cob webs in lamps and under the dressing table

Partner

8/10

Excellent

01 Mar 2026

Charlotte

The room was clean, comfy and warm. The location is fantastic as it's right in the city centre. The price was affordable too

Self

10/10

Exceptional

27 Feb 2026

Jeremy

friendly

Friends_and_family Family

6/10

Pleasant

26 Feb 2026

Daniel

Average

8/10

Excellent

26 Feb 2026

Sam

This is a cheap hotel in the city centre, it has everything you need, it is a bit dated but it is clean and the rooms are a decent size. Staff are friendly and helpful as well.

Self

10/10

Exceptional

25 Feb 2026

Andy

It was ok

10/10

Exceptional

24 Feb 2026

Jack

Room was clean amd staff were helpfull

Friends_and_family Friends

10/10

Exceptional

24 Feb 2026

Michael

Yes

Self

10/10

Exceptional

22 Feb 2026

Liam

Room was brilliant

Friends_and_family Friends

6/10

Pleasant

22 Feb 2026

D

Very centrally located and rooms were good.

In the room next to me was a dog that whined and barked most of the first day and from early the next morning

Self

2/10

Poor

21 Feb 2026

PAUL

Room was ok but very tatty. Only discovered late at night upon returning to room that none of the sockets in room worked. Couldn’t make a hot drink or charge phones. Shower not working - cold water only. Cheap hotel but fundamental stuff (not luxury extras) not working. Reported it to reception in the morning but got the standard ‘we can only apologise sir’ response. Won’t be going back.

8/10

Excellent

21 Feb 2026

ann

spacious rooms bed a bit uncomfortable
hotel could do with a lick of paint and modernised
large breakfast area with all you can eat buffet style food
service good.

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Indu Harsha

Room was good. No amenities provided. Staff was really friendly.

Friends_and_family Friends

6/10

Pleasant

16 Feb 2026

Sarah

Room could use an update, especially shower

Friends_and_family Friends

2/10

Poor

15 Feb 2026

Mike

Got there had no id so they said I couldn't stay and they will cancel the reservation and I can get my money back was upset because it was my partners birthday

Self

10/10

Exceptional

15 Feb 2026

Ernest

Good room accomadating

Leisure Self

6/10

Pleasant

15 Feb 2026

Kate

The room wasn’t clean.
In the bathroom, along the edges of the walls and floors, there were pubic hairs.
There were paint stains on the floor.
The doors into the corridors slammed all through the night. The walls were thin and I could hear other customers in the night.
I tried to raise the issue of paint on the floor because it looked like it was something else, and I got asked why I hadn’t told them earlier and scolded. (I had a meeting so I had to run out). Eventually a higher member of staff offered to change my room or have someone come and clean the paint stains.
The staff were nice for the most part, but I was quite upset with the way I was spoken to initially, and then also the pubic hair stuck to the walls in the bathroom.

6/10

Pleasant

15 Feb 2026

Elouise

Considering i checked in online to make it easier when you get there, you still have to check in again when you get there. The double toom.was very basic and smell fusty. Even the bedding didn't smell fresh. The bathroom shower leaked all over the floor flooding the bathroom

Partner

10/10

Exceptional

13 Feb 2026

Lilia

The building is really nice and located very central so you’re just a walk away from bars, restaurants, and shops. The staff were all lovely and very helpful. The room itself was great! We opted for the no window double room but ended up having a window anyway and the room was a really good size. Powerful shower and really clean bathroom. Only downside was that the bed wasn’t the comfiest and there wasn’t a light, only lamps but that didn’t really bother us. Bar downstairs is great with pool tables and lots of screens for sports matches and prices were good. No complaints, definitely worth it for the price!

Partner

2/10

Poor

11 Feb 2026

Noah

bed was full of bed bugs which i figured out once i arrived home and was covered in bites

10/10

Exceptional

10 Feb 2026

Steve

Convenient and helpful Staff

Business Self

10/10

Exceptional

09 Feb 2026

Ryan

Great hotel in a fantastic location. Room clean and tidy and fantastic service from the staff

6/10

Pleasant

08 Feb 2026

Mike

I wanted to have a game of pool in hotel bar at 6:30 pm Sunday evening with my son.but i was told that kid's were not allowed in the bar.my son was very upset...
Also i had to put a chair against the main door in room because it kept making noises like it was going to open...

4/10

Poor

07 Feb 2026

Jude

Bar closes at 9pm jokers

10/10

Exceptional

03 Feb 2026

Jan

Just as good as always! Cheap and cheerful and well placed for Manchester City centre and very close to Piccadilly Gardens which is great for returning late after a show.

Self

6/10

Pleasant

03 Feb 2026

Andrew

I lost my phone charger last week. I asked the reception when i checked in at 20:15 if they could check, they said no. Check with housekeeping tomorrow. No use to me. Poor service...check? NO, I WOULD HA

Business

10/10

Exceptional

02 Feb 2026

Maitrey

Location

6/10

Pleasant

02 Feb 2026

Nicky

The price was great and the location was so central. Staff were very pleasant and helpful. But the mattress was very old and uncomfortable. The room was dusty and was very noisy - I could hear everything in the next room and outside. Especially from the next room - every word of arguments, every noise of sex and all.

Leisure Self

4/10

Poor

02 Feb 2026

lokman

The receptionist, an Indian man, wanted to give me a single bed despite my reservation being for a king-size bed, but thankfully I intervened. The room was small and not very clean. Also, the room is very stuffy and has no windows, it's like a prison cell. Like a prison room.

Leisure Self

4/10

Poor

31 Jan 2026

Munib

Not clean

Partner

10/10

Exceptional

31 Jan 2026

Amy

Pleasant staff, nice environment, hotel room dated but comfy and everything you would need

Friends_and_family Family

6/10

Pleasant

30 Jan 2026

Millicent

Bathroom need some revamp

Leisure Self

10/10

Exceptional

29 Jan 2026

Lee

Check-in experience was good - very helpful staff

Business

8/10

Excellent

29 Jan 2026

tony

Room was spotless

Partner

10/10

Exceptional

27 Jan 2026

Albert

Clean, great location

Leisure Self

8/10

Excellent

27 Jan 2026

Andrew

Clean and spacious

Self

10/10

Exceptional

25 Jan 2026

Glenn

This hotel has a great location. The room, though a little dated, was clean and spacious. The staff were very helpful upon check in. The breakfast was plentiful though could have been a little better quality. I would stay here again.

Leisure Friends

6/10

Pleasant

23 Jan 2026

Mel

Room was clean and bed was comfy, room was big. I arrived early in Manchester - they did not accommodate earlier check in. When I went back at 3pm to check-in, the staff is pretty slow and inefficient. There should be a line for already booked guests and a line for walk-in booking guests. Due to this bottle neck, it took 1 hour to check in until I am in my room. Hotel is centrally located close to food and shopping and Chinatown. It’s also close to bus station. I was able to leave luggage for storage until my trip on the evening. Overall, this was an average stay. There are plenty of better hotels and stays in my opinion where staff could be more accommodating and more efficient.

Self

4/10

Poor

21 Jan 2026

Neville

Radiator in room was immediately adjacent to single bed. It was locked to hottest setting and couldn't be adjusted resulting in a very hot room and uncomfortable high temperature. Paper thin walls and couldn't sleep.

Business

6/10

Pleasant

21 Jan 2026

Hernan

It was okay

Leisure Self

10/10

Exceptional

21 Jan 2026

Marta

Room was okay, quite spacious. Inside of the hotel looks stunning.

Self

4/10

Poor

20 Jan 2026

NICK

Rooms tired extremely basis - bed hard - pillows lumpy and only lighting in the bedroom was 2 lamps giving off very little light

6/10

Pleasant

18 Jan 2026

kevin

very noisy room. bed uncomfortable

Leisure Self

6/10

Pleasant

18 Jan 2026

Ben

Checked in and went to my room. Turned the shower on, but the controls didn't work properly. The water was absolutely scalding hot and couldn't be changed. Went back to reception and spoke to someone on the desk. He said \"we have more than 400 rooms and are sold out. If every room is using the shower at the same time, it will affect how much hot water you have. Just let it run for a few minutes and it will change.\" Someone from maintenance came to have a look and recommended me moving to a different room. I moved rooms, and this one had loads of sockets and switches that didn't work. The main light switch wasn't actually connected to a light, the lamp on the table didn't work and the sockets behind the table didn't work either. Thankfully I had a lamp on the bedside table that worked.

Leisure Self

2/10

Poor

18 Jan 2026

Fouad

Horrible , this is the last time in entered the room as it was a prison then paid extra to change rooms , horrible night m, beds makes noises , smell is bad

Leisure Self

10/10

Exceptional

18 Jan 2026

Lee

Good value

Business

8/10

Excellent

13 Jan 2026

Adam

It was clean and tidy, staff was excellent.

Friends_and_family Friends

10/10

Exceptional

11 Jan 2026

Becky

Room was very clean

Leisure Partner

8/10

Excellent

11 Jan 2026

Kevin

Great location to car park. Beautiful staircase

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

William

Room was good for the price and convenient for transport

Business

8/10

Excellent

10 Jan 2026

Jeremy

yes

Friends_and_family Friends

10/10

Exceptional

09 Jan 2026

Trevor

6am start to breakfast would be so beneficial for early workers

Business Self

6/10

Pleasant

07 Jan 2026

Morris

House keeping-no house keeping for 5 nights

Self

8/10

Excellent

05 Jan 2026

Chad

Great cheap option for a hotel in the city centre. Perfect setting and drinks were very affordable. Rooms are very loud at night due to it's setting which is unavoidable but maybe some double glazing or draft excluding on windows may help with this

6/10

Pleasant

03 Jan 2026

JOHN ROBERT EDWIN

Mattress was old and uncomfortable

10/10

Exceptional

02 Jan 2026

Jordon

The only thing letting it down is there are no plug sockets by your bedside to charge your phone

Friends_and_family Friends

10/10

Exceptional

02 Jan 2026

Holly

Room was clean and nice hotel for the price

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Louise

The hotel at first impressions was very grand but we where on the 5th floor .The room had no window to open which we had booked this but found too warm. plus we were woken up a few times with late night guests coming back who were very noisy . I felt the breakfast was minimal as there wasn’t any fruit to have with yogurt and I didn’t notice any crossants either . Overall ok for the price .

Leisure Family

2/10

Poor

01 Jan 2026

Abdulkader

My experience at this hotel was terrible. First of all, it is a very old hotel, and it seems that nothing has been improved for decades. Everything was bad — the staff, rooms, bathrooms, elevators, and even the breakfast.

The double bed was extremely small and uncomfortable. During the night, the room became very cold because the hotel turned off the heating system, which made sleeping very difficult.

The only good thing about this hotel is its location. Other than that, I honestly wonder how Expedia continues to list this hotel on their platform.

Overall, this hotel does not meet even basic expectations, and I would not recommend it to anyone

Leisure Family

6/10

Pleasant

30 Dec 2025

Huzaifa

I didn't expect to use cold water and hot water taps separated in the 2025
They need to do some plumbing and start using mixers
And changing bed sheets regularly
One roll of toilet paper is not enough for 4 days!!!

6/10

Pleasant

29 Dec 2025

Christopher

The queue for check in took over 25 minutes.

Leisure Friends

6/10

Pleasant

28 Dec 2025

Steven

31 minutes to check in was not a great start. What was the point of emailing in advance to get me to do online check in? The room was basic, but cheap - you get what you pay for. Such a shame this building with its incredible exterior is so tired on the inside. Needs gutting!

Self

4/10

Poor

27 Dec 2025

Tayib

Staff support lacking, no room service and poor management

2/10

Poor

26 Dec 2025

Mariam

Yep your staff that are on call today this morning don’t know their names a lady and a man they are terrible , dismissive and I am sure they are racist . The other staff that was there last night is wonderful .

6/10

Pleasant

24 Dec 2025

Anthony

Dirty ripped pillow
Room not clean
Shower head sprays water in all directions
Food poor quality

8/10

Excellent

24 Dec 2025

Graham

Comfortable and central position

Leisure Self

4/10