Keys Hotel, Thiruvananthapuram

India , Trivandrum
TRIVANDRUM, Opp. Fire Brigade, Housing Board Junction, Kerela
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48 reviews shown

10/10

Exceptional

10 Mar 2026

Bharati

Yes but need some sir freshener for fresh smell
But otherwise everything perfect

Friends_and_family Friends

4/10

Poor

18 Dec 2025

Nazer

The facilities were not well maintained. However, the room cleanliness was very good, and housekeeping did an excellent job. The front desk staff would benefit from additional training in customer service.

When I made a simple, general request, the front desk staff responded that they could not accommodate it. When I explained that such basic requests are usually fulfilled when possible, I was told, “We have 101 rooms and we don’t have to meet everyone’s request.” This response felt dismissive and reflected a lack of customer service training.

Leisure Family

10/10

Exceptional

01 Sep 2025

Mahendran

I stayed for 4 days. Didn’t get a chance to dine-in, so not sure of the restaurant. The staff was friendly and helpful. It’s walking distance from the city center and all its attractions. There are some nice restaurants nearby. It’s easy to catch an auto from the front of the hotel. The location is slightly sketchy.

Leisure Self

10/10

Exceptional

12 Jul 2025

Shiju

This was my first stay at this property. The location is terrific for meetings in central Trivandrum. The property itself is great for a business traveller. The breakfast was excellent with a wide choice of both local and national favourites. The staff were unremittingly friendly and helpful.
I would highly recommend.

Business Self

8/10

Excellent

17 Apr 2025

Nanjappa

Overall good

Business

8/10

Excellent

12 Jan 2025

One Rude staff but property itself was great

6/10

Pleasant

30 May 2024

saji

Average property ,need lot of updation .Saw riches in the bathroom .Furnitures are worn out .

Business_and_leisure Self

8/10

Excellent

10 May 2024

Shankar

Comfortable stay

Comfortable stay with breakfast and service. Only wish the -bathroom was larger and the toilet seat better placed.
-The AC control was better

Friends_and_family Family

6/10

Pleasant

25 Mar 2024

Manya

It’s an ok budget property for urgency and within budget limits

10/10

Exceptional

30 May 2023

Madhavan

Outstanding staff's

Leisure Family

10/10

Exceptional

08 Mar 2020

Verified traveler

An Excellent hotel with good service I have no bad remarks All ok and good

Friends_and_family Partner

10/10

Exceptional

01 Feb 2020

Ajai

Pleasant property to be

Amazing we have stayed with them in Goa earlier and would like to stay with them at first possible opportunity.
I wish they have more locations

Partner

2/10

Poor

27 Dec 2018

Verified traveler

Too expensive given the quality of lodging

Air conditioning at the hotel lobby was switched off at night. Room was spacious but very basic. Bathroom shower was not kerbed and most of the bathroom floor was wet after a shower. Toilet paper was completely wet as it was located close to the showerhead. Carpet along the corridor had a bad odor and was worn. Breakfast was not appetizing.

8/10

Excellent

08 Jan 2018

Ravindra

Good Budget hotel.

Staff was friendly and helpful. Room was a bit smaller than expected. Not much space available for extra bed. Breakfast buffet was good.

Family

4/10

Poor

27 Dec 2017

Kanishk

Just another slightly overpriced hotel

Rooms are way too small. They are worn out in places. Bathroom is claustrophobic. Property needs serious maintenance.

Staff seemed too busy to attend to people. A little courtesy would have helped. We had to carry all our luggage up on our own without any help. Checkin process took a lot of time with too many questions.

10/10

Exceptional

13 Oct 2017

Sudhansu

Close to main city

Good, clean, modern room. Food was good, small but ok gym. Lobby was ok.

10/10

Exceptional

13 Oct 2016

Deepak

Great place to stay overnight.

Clean rooms, very friendly staff, helpful. The thing I liked the best though is the authentic North Indian dishes in buffet and even on order. All-in-all had a pleasant stay experience.. good and recommendable.

8/10

Excellent

17 Aug 2016

Gaurav

Short stay at Thiruvananthapuram

Was a short stay (hardly 12 hours) Checked in at around 2:00 PM and checked out at about 1:30 AM. Was here just for Padmanabhaswamy darshan. Hotel staff wasn't much aware about darshan tomings procedure etc. It would be better if front desk staff is mafe aware of the same so that when guests need info for darshan, the staff can provide the same. Google doesn't always provide the full picture.
Second thing is charges for airport drop were too high. Almost twice of what some local taxi operators charge. Overall it was a comfortable stay.

Partner

10/10

Exceptional

30 Jun 2016

santosh

My stay at keys

Nice,comfortable stay,pleasent staff,clean rooms,good food...

6/10

Pleasant

09 Jun 2016

dayal

Feedback

Friendly and helpful staff
Buffet meals verse tasty and well presented
Crude workmanship of bathroom floor
Generally clean but could do with a bit of maintenance such as painting scratched cupboard edges
Otherwise the room was good

2/10

Poor

19 Sep 2015

Robin

bad for the price

not very friendly front office. Had issues with the kind of ID cards they accept. Kept saying they have their own rules for everything.
Gave us smoking rooms by default, offered to spray room freshner when complained!
Bath did not drain well.
Bath also had glass wall - not great when sharing room with a colleague.
Most importantly, little things didnt feel good - the finish of the rooms, poor/no room service, pretty sad breakfast quality (good spread).
Pretending to be an American hotel with minimal hotel staff - but that doesnt work when other things dont work.
In summary, very poor value for money. Other hotels give more!

8/10

Excellent

31 May 2015

ranjith

Stay at Keys

Had a pleasant stay

Family

6/10

Pleasant

20 Feb 2015

Arjun

Good budget hotel

Good budget hotel for a nights stay.

Partner

8/10

Excellent

29 Jan 2015

Vasant

Value for money

Except location,all other requirements like cleanliness of room, quality of service, &
breakfast food quality are fantastic

Partner

8/10

Excellent

23 May 2014

TRUREVIEW

Exactly wat you would expect, with a little more..

Clean rooms. Service was great. Make sure to ask for non-smoking room though. We had to move rooms. Also, our bedding did have a drop of blood on it... from housekeeping I would say... and they replaced the bedding without fuss. This is not the norm so do not think badly of it. The point is they were very accommodating. The cafe downstairs is expensive... so we at out for much less... but the most surprising was that because we had a late flight, they extending our checkout to 8:30pm. That was extraordinary. I would definitely stay here again... and you should as well.

6/10

Pleasant

27 Jan 2014

S&J

Not Bad

Other than the time it took to check-in and no porter service. It was an adequate hotel for 1 night. Trying to be modern whilst cutting corners with finished workmanship in the rooms. There is a lot of surrounding building works, but it didnt really affect us. We didn't try any of the F&B services so can't comment on that. I would recommend that the receptionist make a litte more effort with their appearance and smile occaisionally. Trying to book a cab to the airport with them proved a trying effort and the prices changed by the minute. Would I stay here again, if I had to, only at the discounted rate, but would arrange my own transport

8/10

Excellent

24 Jan 2014

N RAGHAVAN

stay was comfort. needs to augment service as room attends need to be trained properly.

Family

8/10

Excellent

11 Jan 2014

ektha

nice location

very pleasant stay. Very helpfull service.

6/10

Pleasant

31 Dec 2013

Ekta Gupta

Great location

hotel is centrally located , convenient to travel but service is not upto the mark. room is not properly cleaned if u stay for more than 1 night and bathrooms have just overhead shower. there are better hotels in the surrounding giving better deal. breakfast to be included in the room rate was also not offered

Family

2/10

Poor

14 Jul 2013

Verified traveler

Absolute waste of money

A four star hotel, which provides only one towel, 2 packets of tea and coffee, the mugs had fungus, the iron plug was broken and all out, the remote wasnt working, the commode pipe was broken and worst of all there was no hot water and as per the staff they had not switched on the hot water. Guysss....I am spending money to be treated well, I will never recommend anyone to stay there.

Yes, the staff were pleasant that was the only positive. The washroom does not have mat outside so you take a bath and the room is all wet. Please do not stay in the hotel....the worst 4 star hotel I have stayed in recent times.

8/10

Excellent

10 Mar 2013

Verified traveler

Nice stay

Kind of futuristic style / extravagant style of lobby and room,
Good buffet food in the hotel restaurant,
Internet login did not work (staff might have helped, but we did not ask as it was not urgently required).

10/10

Exceptional

24 Feb 2013

Verified traveler

Secure and pleasant stay for single women

All the staff were very professional, courteous, and responsive and I received exceptional service. As a non-resident Indian woman traveling alone, I felt very secure in the hotel which provides access to guest floors in the elevators only with the key to the guest room. The hotel and the room were very clean. Buffet breakfast and dinner had a lot of variety with more variety in North Indian food for dinner and in South Indian food for breakfast though it is continental breakfast. Breakfast is not complimentary unless it is negotiated at the time of the reservation. The taste of food is good but not exceptional. Hotel amenities were good in terms of wifi access, business center (3 workstations) to access the internet, and a cell phone charging station. The drivers of the travel service connected to the hotel were very professional and courteous. The hotel is in a safe neighborhood and is quite close to the city center, M.G. Road and is about 20 minutes or 10 km from the airport.

Family

6/10

Pleasant

31 Jan 2013

Verified traveler

Clean and passable but not very comfortable

We sytayed one nightr in this hotel while waiting for a plane. It feels like a fairly low end chain hotel like Best Western or Econolodge. The bed was comfortable and the room clean. Bathroom was small and had soap dispensers rather than individual toiletries. The staff was very young and seemed inexperienced. They forgot to order an early morning taxi for us. Hotel is close to airport. Surrounding area is nondescript.

10/10

Exceptional

13 Jan 2013

Shashi

Recommended for North American travellers

Loved this hotel, secure , friendly, neat and tidy

8/10

Excellent

25 Nov 2012

PMan1

Nice hotel, good location

Nice modern hotel, close to the main attractions in Trivandrum, reasonably priced.

We had an early morning flight (leaving hotel at 1:30am) and the staff were good enough to have a breakfast box (fruit and sandwiches) ready for us. Service over and above the price.

2 hours of free Wi-Fi included in the room rate.

Partner

8/10

Excellent

17 Nov 2012

Verified traveler

great hotel for a break and for business trip

Hotel staff were very nice,polite and helpful
restaurant was nice and clean service was very good and food better than many a places.

10/10

Exceptional

10 Nov 2012

Verified traveler

Good buffet

Loved the buffet breakfast, that was yummy. Staff were very helpful in organising cars for us for day trips and recommending shops for shopping trips.

8/10

Excellent

20 Sep 2012

Suvir

Good hotel comfortable

Good location comfortable rooms and staff coutios. Breakfast menu needs to be worked on could be better. Thx

8/10

Excellent

17 Jul 2012

Verified traveler

good

Very cooperative staff. centrally located. but need to gearup on upkeep of the hotel.

8/10

Excellent

18 Jan 2012

Verified traveler

Keys Hotel Trivandrum

I stayed here for four nights as a female traveling alone, and felt extremely safe (I recommend the \"secure ladies floor\", although the other floors are probably just as safe). Very clean, free wi-fi in room, tv, bottled water with housekeeping everyday, good room service, overall very nice. The food is somewhere between OK and good - they have a pretty decent selection.

8/10

Excellent

17 Jan 2012

Verified traveler

KEYS HOTEL TRIVANDRUM REVIEW

Excellent staff who go out of their way to help, The food is good.

8/10

Excellent

05 Jan 2012

Pamella

Keys Hotel Trivandrum

Thank you for a wonderful stay. I specially wan to thank Jijo in the restaurant, Vyshak and Irshad at the Reception for being warm, friendly and extremely professional and guiding me as it was my first time in Trivandrum.

I'l be back.

8/10

Excellent

27 Jul 2011

Verified traveler

Not too bad for Trivandrum

From the photographs it does look to be in an great area. It is in a good area but that is how all the areas in Trivandrum are. Staff was extremely courteous and the pricing for everything was aplus. However, the carpets could use a good cleaning or better yet replacement.

10/10

Exceptional

09 May 2011

Abraham

Nice Hotel

The rooms were very clean and modern. No big frills.
The bathroom was good. The air conditioner kept us super cold, just the way we like it. Free wi-fi and free breakfast were great. The hotel staff was very helpful. They helped recommend places to go and places to eat. We went for a wedding and the front desk girls helped us put on the Saris. They wouldn't even take a tip.

Overall great experience if you need to be in Trivandrum, I only wish they kept more money for exchanges.

8/10

Excellent

15 Mar 2011

Verified traveler

Keys Hotel, Trivandum, India

The Keys Hotel in Trivandum is a modern hotel and belongs to a chain of hotels. The reception area is very pleasant clean and welcoming.
Staff at reception were courteous as were the staff in the restaurant who were very helpful and friendly.
Breakfast was plentiful and choices were varied.
The bar area was closed because of maintenance during our stay.
We were unable to access the gym so asked for assistance from reception. They rescanned our access card but still we couldn't enter! They seemed too busy to offer further assistance at the time.
Rate for extending our stay seemed very high so we moved to comparable more economical hotel down the road.

8/10

Excellent

21 Oct 2009

Carolyn

Now I Know Why It's Called Keys Hotel

This being a new hotel, there's a few glitches that need to be worked out...namely the electronic key system and the air-conditioning (AC). The former required getting new key cards on a daily basis, while the AC was very uneven in the public areas of the hotel and slow to respond in the guest rooms. However, the staff were extremely friendly and responsive and aimed to please. Very clean and modern hotel with a great restaurant.

2/10

Poor

23 Mar 2013

Charles

Not recommended!

Staff unprofessional.
Room in quite bad condition.
Staff doing work on ac in next doors room at 11:00pm.
Restaurant overpriced, food is ok.
Location unpleasant, surrounded by run down places.
Manager Rahul was nice and helpful.

6/10

Pleasant

10 Jan 2012

Mistry2

stay at the hotel

I was in the beginning disappointed because my booking was with airport pick and drop. Even after ringing the hotel 3 times for airport pick nobody was there to pick us at the airport. We had to hire a taxi after half an hour.Of course the hotel reimbursed the expenses but we were disappointed. Otherwise our stay was comfortable with good food and service. I will recommend Expedia to give the hotel booking in English as there was a bit of question mark about my booking regarding free airport pick and drop.