Hilton Baiyun Guangzhou

10/10

Exceptional

21 Feb 2026

Yan Wen

Good

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Ying Li

Staffs are friendly. Great services. Room is clean. Convenience location.

Leisure Family

10/10

Exceptional

05 Dec 2025

Elalmi

It’s excellent every thing is professional.
The staff very friendly
Rooms clean
Breakfast great
I’ll stay again

Leisure Self

10/10

Exceptional

05 Dec 2025

Farshad

The staff were outstanding

10/10

Exceptional

07 Nov 2025

John Hin

Nice and clean room.

10/10

Exceptional

27 Oct 2025

Tom

It’s nice hotel but I didn’t like the smell of the Carpet

Business Partner

10/10

Exceptional

09 Oct 2025

Anurag

Good location

10/10

Exceptional

17 Sep 2025

Kenny

Only some employees (door and elevator employees)no smiling face and no say hi .. don’t like it ..

10/10

Exceptional

04 Sep 2025

Ismael

Excellent environment to enjoy a quiet and productive stay in Guangzhou.

10/10

Exceptional

04 Sep 2025

Ismael

Great place to stay in Guangzhou.

10/10

Exceptional

04 Sep 2025

Ismael

Friendly Staff, Concierge and Reception were excellent. Elevator attendants always ready to welcome you and guide you. Chinese Restaurant was excellent. The staff at the Clouds Lounge were above and beyond the service expectations mark. Although I had language barrier, they went above and beyond to translate our conversations and make the experience memorable.

10/10

Exceptional

07 Jun 2025

Meme

Very nice

Business Self

10/10

Exceptional

05 May 2025

Dave's

Hospitality is amazing

Business_and_leisure Self

10/10

Exceptional

05 May 2025

Maria

Great

10/10

Exceptional

15 Apr 2025

James

Have a nice swimming pool and the spa

Business_and_leisure Family

8/10

Excellent

10 Apr 2025

Martina

Highly recommend if your going for a business trip!

Business_and_leisure Family

10/10

Exceptional

06 Mar 2025

Joshua

Really close to a big mall with a Walmart and lots of shopping. The hotel was very clean and the staff was very polite. The breakfast offered many options of food. Highly recommend

Leisure Partner

10/10

Exceptional

13 Feb 2025

Graeme stuart

Staff from cleaners to waiters and waitress and concierge all friendly, room always cleaned everyday, within walking distance of plaza etc

Leisure Self

10/10

Exceptional

30 Jan 2025

Xinyu

everything perfect

Leisure Family

10/10

Exceptional

11 Jan 2025

Xinyu

everything is perfect

Leisure Family

8/10

Excellent

04 Jan 2025

Bernard

Overall it is good hotel,, we had stayed for 6 nights , however, the odd thing was when I asked the staff to fix the room airconditioning (I couldn't control the air conditioning temperature, it got stuck at 23 degrees) the staff told me that they switched off the air conditioning in entire hotel because is winter ❄️ . They end up open up a window in our room , despite is winter in Guangzhou, there are some nights were warm and we can't do anything about it

Leisure Family_with_children

10/10

Exceptional

12 Nov 2024

mohammad y

Nice place to stay.

10/10

Exceptional

05 Nov 2024

Jie Hao

The room is big and clean! The customer service is good and they have an all-you-can-eat seafood buffet for $290 yuan!

Leisure Partner

10/10

Exceptional

02 Nov 2024

Michael

The staff was extremely helpful with all of our needs. Services offered were all great.

Business_and_leisure Family

10/10

Exceptional

01 Nov 2024

Efren

Well maintained hotel

Leisure Family

6/10

Pleasant

23 Oct 2024

Maria

Language barrier and repetitive breakfast

Overall stay was not bad, food get you after few days due to limited variety and repetition.

Language barrier is the big thing at the hotel as the staff at check in desk bearly understand english so it makes it really frustrating.

We had to use phone translation app to be able to get a point across to the receptionist.

Business

10/10

Exceptional

22 Oct 2024

Ravijit

Nice but far

Good hotel , but bit far from the city

Business

10/10

Exceptional

11 Oct 2024

John

Great service.

Leisure Family

10/10

Exceptional

09 Oct 2024

John

Convenience

Leisure Partner

10/10

Exceptional

07 Oct 2024

Anna

Concierge services was excellent

Leisure Family

8/10

Excellent

25 May 2024

DEVEN

Everything are good… just not much stores around

Business_and_leisure Family

10/10

Exceptional

07 May 2024

Khalil

Amazing service

Business Self

10/10

Exceptional

27 Apr 2024

Ruben

Without a doubt, Olina, Business Manager, made the difference. Since we arrived she offered sodas to compensate for our short delay at registering. When we needed to collect our laundry from a nearby laundrymat, she sent a driver to do so. Food is very good, not excellent selection, but good quality. Rooms are good enough. I would definitely return.

Business Family

10/10

Exceptional

15 Apr 2024

Tanya

Very clean and beautiful hotel. Friendly staff and excellent breakfast

Leisure Partner

10/10

Exceptional

18 Dec 2023

Cesar

Very nice

Business Self

10/10

Exceptional

27 Jun 2023

monica

Wise choice value worth hotel

Hilton was always impressed me. Nice hotel quite near to Baiyun airport (20mins by cab) and not far from town. Very comfortable spacious room with big king size bed. If can provide thicker pillow choice will be lovely. ( I have requested but still thin pillow to me)

Business

10/10

Exceptional

30 May 2023

STEVE

Nice hotel.

Business Partner

8/10

Excellent

20 May 2023

nianyou

I like the service and the staff very friendly and helpful, the house keeper done the best job for clenching, the buffet breakfast is fantastic as well 👍👍👍

Leisure Self

10/10

Exceptional

02 Dec 2019

Craig

8th Floor Executive Level.

Great location for a week long business trip. Highly recommend booking on the 8th floor executive level.

Business

10/10

Exceptional

14 Oct 2019

Verified traveler

Very nice place to saty...
Neat everythig and a perfect to saty in.
Cheers

Business Self

8/10

Excellent

10 Oct 2019

Giovanni

Ok

Business

8/10

Excellent

14 Sep 2019

Verified traveler

Everything was perfect except the internet wifi. Wifi was poor and for an international business man like me, it is a tool i needed.

Business Partner

10/10

Exceptional

02 Jul 2019

Gladwyn

Stay st Hilton

Good clean and efficient service .
They have a robot which deliveries toiletries and other essentials to your room quickly

8/10

Excellent

17 Jun 2019

Giovanni

Great

Was all good

4/10

Poor

26 May 2019

warren

Bad

Food was horrible

10/10

Exceptional

09 May 2019

Mary

I love the layout, the cleanliness, the friendly staff. The room was beautiful. I was slightly disappointed by the shower, as the shower head was loose and not working as well.

Business Self

2/10

Poor

03 May 2019

FrankSanichara

Very bad experience I checked in late ... early in the morning the hotel allowed over 30 individuals on the 8th floor hallway for an apparent wedding ceremony.. it was a disaster with the noise they were making

Business Partner

8/10

Excellent

30 Apr 2019

Richard

Nice Place

Nice place to stay for business

10/10

Exceptional

29 Apr 2019

Verified traveler

Everyone was very friendly and helpful. Our second visit to this property.

Business Family

10/10

Exceptional

24 Apr 2019

js

Very nice hotel...and lovely staff...Celine at the Club Lounge as always was so warm and welcomed us...Very nice experience....

6/10

Pleasant

23 Apr 2019

Lam

It was unbelievable that absence of shampoo / bathing soap would occur in a 5-star hotel. The use of the slow robot delivering these amenities further jeapordized its credits when no apology was made after all the careless mistakes and delay in delivery.

Friends_and_family Partner

10/10

Exceptional

23 Apr 2019

Verified traveler

Very spacious Lobby, and spa centre, big swimming pool, nice Jacuzzi,
The room service is a robot, it can deliver you whatever you need to the room by calling the lift, and calling your room in order to tell that he is on the door with your order.

Business

6/10

Pleasant

26 Mar 2019

Christopher

Not service-oriented

The staff that attended to me during checkout was horrendous! She was not smiling the whole time, and I have to ask her to void the authorization credit slip in front of me after she said,“That’s it, you can go.” She thought she’s some immigration officer! Totally not service-oriented.

10/10

Exceptional

02 Mar 2019

Habibur

Love the cooperation of the reception staffs. On our request, They allowed us to check in by 9.30am. We appreciate their consideration.

Business_and_leisure Family

10/10

Exceptional

17 Jan 2019

Verified traveler

everything great, rooms are very nice, restaurant and bar amazing.

10/10

Exceptional

03 Jan 2019

Verified traveler

Nice room. Good selection for breakfast. Staff are nice.

2/10

Poor

19 Nov 2018

PatriciaChow

The reason is because I haven’t even check in. Which part do you guys dun understand?

8/10

Excellent

28 Aug 2018

KI THAE

good hotel

good hotel.

8/10

Excellent

30 Jul 2018

Verified traveler

Average hotel experience.

The good:
Safe, quiet, clean and family-friendly area.
Decent sized room.
Spacious bathroom with fairly strong water pressure.
Swimming facilities are great e.g heated 25m pool and a hot tub.
Supermarket and many restaurants can be found in a mall 5 minutes away.
Metro station is 10-15 mins away by walking.

The bad:
Wifi connection and speed is not something to write home about.
Mattress is a bit too soft for my liking.
Didn't make me feel I was staying in a globally reputable hotel chain.

10/10

Exceptional

22 Jun 2018

Jon

Hotel fine, internet speed lacking

The hotel and staff were great. The wireless internet speed was very slow. Even when connecting directly to Chinese sites within China, the speed was quite slow at times. I used ExpressVPN to connect to some other sites (Google, for example) and it worked fine, but slow. If all you need to do is check email, then it's acceptable. If you need to upload and download large files, use high bandwidth websites, video streaming, etc. the internet speed is simply too slow. Breakfast was good. Business lounge was good for free drinks from 6-8pm and food (if you're not too picky you could eat your whole dinner here). Local area is OK if you walk over to the Wanda mall. Subway is a bit too far away. Especially so if it's raining. If need to sit for hours in the hotel or the business lounge working from a computer, you will probably be uncomfortable. It's very rare to find proper ergonomic setup in a hotel in China.

10/10

Exceptional

25 May 2018

Verified traveler

Pleasant place to stay

My stay here was excellent in every respect. I particularly valued the welcome and assistance from staff member, Tom, after I arrived after midnight to check in.

4/10

Poor

17 May 2018

Manish

...

Check in before 3only, didn't even bother to check if there's a room available and if they can accommodate me earlier but didn't fail to mention that check out should be before 12noon...asked to pay for half day to be able to check in before 3pm....not my first Hilton and never have I ever seen a hotel not accommodating earlier check in than what they advertise....worst possible experience

10/10

Exceptional

16 May 2018

Verified traveler

Very good experience. Difficulty with the internet due to national regulations

10/10

Exceptional

14 May 2018

js

Beautiful hotel and equally beautiful staff. Celine at Executive ;lounge was most courteous and helpful and so were the concierges. Will definitely stay here whenever in Guangzhou.

8/10

Excellent

12 May 2018

Verified traveler

Nice one

The hotel was very nice, clean and up scale. The breakfast buffet was excellent. Loved the chocolate croissant. There is 2 close malls, 5 and 10 minutes walk max. Walmart is just 5 minutes walk.

8/10

Excellent

06 May 2018

Frank

My first choice when attending the Canton Fair.
This hotel has everything you need. Very helpful staff.

10/10

Exceptional

29 Apr 2018

Verified traveler

Nice hotel for the canton fair, not that expensive and has a shuttle

10/10

Exceptional

27 Apr 2018

Luvee

Super excellent hotel!!!

We stayed in this hotel from April 22-April 25 during the Canton Fair. I was skeptical at first because it has lower review rating in Expedia, but I don't have time to choose for other hotels so I just booked this. When we got to the hotel. My husband and I were surprised how amazing, clean and beautiful it is!! The room is spacious (posting photos together with this review). The room is clean and room service's excellent. The staff are all courteous, friendly and they are top notch when it comes to service. Their executive lounge is a must to get when you book this hotel because it's nice and quite. Food is good and they have afternoon tea, also cocktail drinks that ends at 8:00PM. The food in this hotel is good that after every long day at the fair, we just either order room service or eat in their buffet. Our experience in this hotel is really good and I would recommend this to anyone who wants to go to Guangzhou. The Wanda plaza which is a decent mall is also near this property. We will definitely be back.

8/10

Excellent

19 Apr 2018

Verified traveler

Nice hotel but next to a construction are ( I couldn’t hear it from my room) . Facilities are showing a little wear and tear.

10/10

Exceptional

15 Apr 2018

Verified traveler

Clean and good food.

My experience was wonderful food was good and hotel was clean.

10/10

Exceptional

24 Mar 2018

Nick

Comfy, close and convenient

Good hotel- great location next to shopping malls, and not too far from the airport.

10/10

Exceptional

26 Feb 2018

Lyla

Amazing staff, beautiful hotel

Fabulous customer service from the outset. It was our 18th yr anniversary and the Hilton gave us a bottle of wine, fruit basket, swans (made from towels) on the bed and petals in the bath tub. Always greeted with a smile at front desk, and gave us free breakfast when they made a small mistake with our booking. Cindy was really lovely and gave my daughter and daughter on the way Hilton teddy bears. I highly recommend the hotel. Its stunning and great location for shops, restaurants etc. Definitely staying at more Hilton hotels from now onwards! Many thanks to Cindy and her team for making our trip a memorable one.

8/10

Excellent

11 Dec 2017

Richard

Baiyun

Sauna needs refurbishment.
Glass from room service smelled bad- not really clean.

10/10

Exceptional

27 Nov 2017

Chin

Fab!

Good place to stay,l

8/10

Excellent

15 Nov 2017

Kiragi

Nice place to stay

My overall experience with the hotel was good. Hotel staff were friendly and helpful. The breakfast that was purchased as an add-on with the booking was good and had a nice selection.
I was somewhat surprised with the high daily rate given the state of the room. It was clean but there was some obvious wear and tear and the room smelled a bit musty. It would have been nice it there was also more offered in they way of perks in the room for the price. All the offerings had a price attached to them.

10/10

Exceptional

04 Nov 2017

Niso

Lacatiin

Very good lacatiin and oersonal
Staff very frendly
Big room and very clean

8/10

Excellent

03 Nov 2017

Gerardo

Nice Hotel in a quiet area of Guangzhou

This is my third stay in this hotel, it has a very good breakfast buffet, Western and Oriental food all the time, the shuttle service to the Canton Fair works pretty well, staff is friendly but as in many places in China very few speak english. The rooms need urgently to be refurbished, in three cosecutive years I could see how furniture, walls, ceilings, headboards and blinds got worn out. Find pictures attached.

8/10

Excellent

28 Oct 2017

Verified traveler

Business

Nice

Partner

8/10

Excellent

20 Aug 2017

Saher

Holiday in Guangzhou

The hotel is nice with the most facilities and services it provides. It can be approved much and have more customers if the prices for the food, laundry services and SPA be reduced. I am saying that according to my chat with some customers about why they don't stay some of their time in the hotel? Most answers was because of the high prices comparing with other same modern hotels.

8/10

Excellent

24 Jul 2017

maria

Great stay in Canton

Great service, a lot of the staff spoke english thing that in China seems to be a treat. The room was great, and full of amenities. The Gym also was great and the pool when not crowded was a great plance to do some laps. Food was good and they offered several western and chinese options.

10/10

Exceptional

08 Jun 2017

Fei

Luxury room, need to improve breakfast

The room is amazing, very luxury bathroom. All the facility of the room is amazing. Staff are very nice.
But the breakfast is too simple, there were not so many good options. The location is not so downtown and a bit far from Metro station too.

6/10

Pleasant

23 May 2017

raphael

Lousy away 45 min by taxi to canton fair

Smell toilet need too much of inside rooms repairs.

8/10

Excellent

21 May 2017

Verified traveler

Quiet surrounding and top quality room

I moved over from another hotel in the city area to find somewhere quieter in Guangzhou to stay, so indeed this hotel is in a quieter surrounding. There's only 1 mall around 5 minute walk away, which is by Wanda Group. All the labels in the mall is of either branded of of higher priced. There's Walmart in there, so you can get your water/bites when you need it.
Although I find the front desk service a little cold during check-in, its nothing to complain about because it is nothing new nowadays from 5-star hotels anywhere, unless you are a VIP-President Suite-type guest.
Overall it was a fantastic stay. The king size bed is by far is the best I've ever slept on and befits Hilton's prestige. The room decor and space is good for a couple and the bathtub is big and spacious for an evening dip.
Although I've heard how far Baiyun is from city centre in Guangzhou, this hotel is actually at the fringe of other districts like Tianhe etc. Cab ride is 20-25 minutes away from Taigu Wharf, Shangxiajiu Road and Beijing Road, so to me, it is very convenient.
I enjoyed my 3 nights there and would love to return for something quiet in the future.

Partner

10/10

Exceptional

24 Apr 2017

Verified traveler

Water intrudes to toilet compartment and bathroom floor after shower. Bit of a hassle

4/10

Poor

21 Apr 2017

eduardo

Good hotel but the food and drinks

Everything good but the food. Some advertised buffet at good price, but when you get the bill 40% more expensive. They said was promotions by Wechat chinese APP. Think Hilton is not a cheap and new hotel chain to play like this. The sea food buffet mediocre and tasteless. Drinks also bad. Took a mojito, no alcohol and far away from a quality drink

8/10

Excellent

07 Apr 2017

Jordan

Splendid time at Guangzhou Baiyun Hilton Hotel

Excellent location, helpful staff and enjoyable stay throughout.

6/10

Pleasant

15 Mar 2017

Christine

Terrible services!

So disappointed!
No door/bell men at the door upon your arrival, need to carry your own bags to the counter and up to your room (?). Terrible services.
Reserved a king bed, but got the twin beds.
Food is so so, not really impress. I meant it was a lot of foods, but not good quality as a fours half (?) stars hotel. Although, the decor is beautiful.
The good part, it's convenience to lots of other wholesale places nearby, walking distance to metro station. Wanda Plaza is next to it. Xingfa and Yifa Centers are also within walking distance.
Extremely slow free internet, unless you want to pay for a high speed one. Couldn't open any pages (google, facebook.....). Which was a surprise to me as comparing it to many other four stars hotels in Guangzhou for the same amount. You can get this terrible services and same internet problem at Dong Fang hotel for 1/3 of the price.
Not sure I'll come back, unless I have no other choices. Perhaps, I'm so use to other hotel services.

8/10

Excellent

27 Dec 2016

Verified traveler

Clean & convenient

It was great

Family

10/10

Exceptional

13 Dec 2016

Bob

High Quality Spacious Hotel

Excellent high quality hotel. Spacious clean. Convenient to Shopping Plaza. Reception Staff were warm and welcoming.

8/10

Excellent

09 Nov 2016

Verified traveler

Friendly and helpful staff , nice spacious and comfortable rooms

10/10

Exceptional

05 Nov 2016

Frankie

Very friendly and courteous staff ...great rooms.

..always my first choice to visit this Hotel whenever I come to Guangzhou.. great service..comfortable stay .. good food... very convenient to visit the Canton Fair for business travellers....I recommend it !

10/10

Exceptional

30 Oct 2016

Michael

A sanctuary in a busy city

Great hotel. close to shops and local restaurants. That said, no need to leave to hotel for good food of various diverse backgrounds.
Decent coffee.
Walking distance from the metro - the best way to get around in Guangzhou.

Partner

10/10

Exceptional

04 Sep 2016

JT

Very clean and large rooms

Clean and spacious. Most of staff speaks English. Really good breakfast buffet.

6/10

Pleasant

03 Aug 2016

Man Yee

Wifi always lost ..... Reception service is slow & they did not look your booking from hotel.com

Family

4/10

Poor

17 Jul 2016

Verified traveler

Disappointed

Very disappointed about my stay with an impolite front desk staff.

6/10

Pleasant

19 Jan 2016

i travel often

Average hotel

Hotel is not well maintained and food is average at best

10/10

Exceptional

19 Dec 2015

Youngil

The hotel staffs was so kind and well trained. The room was so clean and comfortabl. Nice 5 star hotel.

Family

10/10

Exceptional

11 Nov 2015

Verified traveler

Pleasant stay

Comfortable room. Located next to a shopping area so many options to get a quick bite to eat. Hotel dinner buffet was excellent however were very expensive.

8/10

Excellent

30 Oct 2015

Lilia

Good for a quick trip far from a 5 star hotel

Nice hotel but far away from 5 star property. Free shuttle to Canton Fair everyday twice a day mornings and evenings 1 hr distance trip. Breakfast is ok. I booked king size room so they put together two twins bed.

6/10

Pleasant

28 Oct 2015

Verified traveler

Good hotel. Apart from downtown. Bad internet

The hotel is very good. The people are very friendly and helpful. One thing against is the Internet speed. I use it for work and had a lot of trouble because it hangs. They should really work on it