Name: Crowne Plaza Pune City Centre
Address: CTS Bund Garden Road, 37 & 37/1 8, Pune, 411001, IN

8/10

Excellent

01 Jul 2026

Gino

Clean room and good service

Self

6/10

Pleasant

12 May 2026

Dee

Spent 6 nights at the crown plaza, this was my 3rd stay at this hotel. Rooms were ok but the beds were terrible and uncomfortable. Also there were food stains and rips on the bedding.

Food was good and plenty to eat for everyone. Service was very slow and often found myself wait just to get a simple cup of coffee.

My biggest complaint was the room cards. Every time I stepped out and then came back my card stopped working. Every day at least 3 times I had to go to reception to get my key card reset. It was painful and extremely annoying. I was meant to come back to this hotel after I came back from Goa but this put me off and I decided to book at the Conrad instead.

I was very disappointed with my stay at the Crown Plaza this time around.

Family

8/10

Excellent

07 Feb 2026

Prasuna M

A good stay. Staff were very polite and attentive. The hotel is located near a metro station. Easy access to the city. Good breakfast spread. A quiet hotel.

Leisure Partner

8/10

Excellent

20 Dec 2025

Takahiro

客室は清潔でした。

Business Self

2/10

Poor

25 Nov 2025

Vishal

The room was terrible. Stuffy and smelt of mold, the staff pleaded with me to stay one night, i was ready to not check in. Being late night i decided to stay the night only to wake up to severe breathing trouble and allergies because of mold. Promptly checked out first thing at 6 AM. The hotel to chose to charge me an arm and a leg for the one night stay for which they pleaded me to stay.
Good part was that the staff understood the smelly interiors.

Business

6/10

Pleasant

12 Nov 2025

Sajad

Everything was good and I had a bad experience the day I was there it was raining and the water came inside through the glass window, some maintenance is required.

10/10

Exceptional

17 Sep 2025

Sanjay

Great Stay at Crowne Plaza, staff is polite and responsive , great Breakfast

Business Self

10/10

Exceptional

16 Sep 2025

Nishit Kumar

Very convenient location, great staff and offers great value.

Leisure

8/10

Excellent

07 Sep 2025

Dorene

Service at dinning, cleaning and reception was very good

Leisure

10/10

Exceptional

18 Aug 2025

NITIN

Awesome

10/10

Exceptional

20 Jul 2025

Purav

Near and clean rooms
Good staff
Excellent food (breakfast)

Couple of feedbacks
1) pls reconsider check-in time. 3.00 pm is too late
2) pls be mindful to place stage/materials in most used walking corridors

Business_and_leisure Family

10/10

Exceptional

04 Jul 2025

ATUL

Decent stay

Good stay.
The lobbies at a faint unpleasing smell
Rooms size is good.

Business

2/10

Poor

04 Jun 2025

Aiman Hamed

Horrible experience

Business Self

4/10

Poor

09 May 2025

Milan

In

Friends_and_family Family

10/10

Exceptional

22 Apr 2025

Dee

Wonderfull property on a busy road. Unfortunately didnt get to enjoy it as much as i would have have liked to as i lost a night stay due to the Heathrow airport incident. Staff were helful and very polite. Rooms could do with an update but otherwise very comfortable and spacious.

Leisure Family

4/10

Poor

18 Feb 2025

meena

Location is very good

Business Partner

6/10

Pleasant

17 Feb 2025

Verified traveler

Good breakfast, rooms not so clean, poor service, friendly helpful front desk staff

Business

4/10

Poor

11 Feb 2025

Fiona

The hotel will be much improved when the upgrade is completed.

Business

10/10

Exceptional

23 Jan 2025

Verified traveler

Comfortable stay

Overall, a comfortable stay. Maintenance was excellent. The food was good. Staff were helpful.

Partner

8/10

Excellent

29 Dec 2024

Abhishek

The check in process was too tedious.

8/10

Excellent

22 Dec 2024

Peter

Solid, affordable hotel

The staff is incredibly attentive and helpful from the check in all parts. The breakfast was extensive and quite tasty - I always like an omelette station (this one is outside, which threw me for a loop initially). The beds are comfortable. The rooms could use a bit of updating - largely replacing the carpet with some other flooring as is the norm in the US. Certainly a good value for the price!

Friends_and_family Family

10/10

Exceptional

16 Dec 2024

Darius

The hotel was extremely comfortable and breakfast menu vast and tasty. Room was spacious, well appointed and comfortable.
The bar service at the Sky lounge unfortunately was very slow, the snacks ordered was extremely slow to be brought to us. We ate what was served but were unable to wait for the whole order to arrive. We were not charged for the food and non alcoholic drinks we consumed which was appreciated.

2/10

Poor

22 Nov 2024

Rajneesh

I got a dengue fever 2 days before and requested for the refund on personal emergency which they refused. I don’t think this is worth staying back with them.

6/10

Pleasant

28 Oct 2024

Lee

It takes a lot of patience to stay here. Front desk did bare minimum to help on several occasions and only sometimes with a smile. Room service & housekeeping seem very new or poorly trained. H/K only supply 2 bath towels when servicing and I had to request floor mat and hand towel every day which seemed very odd. Room is shabby in places but that is reflected in the price. The only shining exception to this less than ideal hotel is the serving staff in the Mosaic restaurant. They were consistently attentive and courteous. Sadly, not enough to make me want to stay here again if there is another choice in the same price range.

Leisure Friends

10/10

Exceptional

14 Oct 2024

Pramod

hidden gem of a hotel

Nestled close to the city centre, stones throw from the railway station and around 20mins from the airport. Excellent connectivity . Ambience is quiet and cosy. I had good food , clean hotel , rooms and toilets sanitised and nice sleep. Rooms are spacious and well furnished for a couple and can easily accomodate more.

Friends_and_family Family

8/10

Excellent

28 Sep 2024

kamal

Everything good except old torn towels in the bathroom. I was expecting something new

Leisure Self

10/10

Exceptional

15 Sep 2024

SHAMSHUDIN

great property, great staff, great service

Leisure Friends

10/10

Exceptional

09 Aug 2024

Divya

good

4/10

Poor

31 Jul 2024

Simon

Desperately needs updating

Leisure Family

8/10

Excellent

23 Jul 2024

RAJNISH

Poor House Keeping

The room quality and condition was pretty. House keeping was very poor. The room had strange smell. There were no towels in the bath, I had to request twice to get towels. still no hand towels were delivered. I requested the house keeping staff regarding missing hand towels. He said, he did not do the cleaning, therefore he was not responsible.
Otherwise hotel condition is good. decent choice at breakfast. Evening at sky bar was enjoyable, although the music was too loud and the lighting was more suitable for a night club, not a lounge.

Business

6/10

Pleasant

29 Jun 2024

Verified traveler

Very so-so

Good location and OK service in a tired and less than clean hotel. Helpful mainly for its proximity to the Jehangir Hospital. If this is not important to you, there are much better options nearby.

Friends_and_family Family

10/10

Exceptional

24 May 2024

Bhanu

Comfortable stay

Business

6/10

Pleasant

08 May 2024

ankit

If you booking this to swim cause it's hot then it's not the right hotel. The pool is design in a way that u can't even swim in length or breadth of the pool. Water issues with staff calling to inform that water will be off from 1pm till 4pm.
On the other hand, polite staff during breakfast buffet and even at the reception.

Leisure Self

6/10

Pleasant

06 May 2024

Dee

The hotel was in a great location, close to attractions and train services. Two standout staff members, Harpreet in the valet service and Pratik Kadam in the level 8 lounge, provided exceptional customer service. When booking my stay I was advised that my Total would be one price however upon checking in was advised a different price due to additional taxes. The stay at the hotel overall was comfortable, although when asking the staff to change the bedsheets, this was met with dismay. The sheets weren't changed and instead were reversed. I noticed this due to a distinct mark on the sheets, which is why I had originally asked for the sheets to be changed. Breakfast was great, providing you got there before 08:30hrs as after the food quality diminished and the area became crowded. The facilities at the hotel itself were also lacking, the pool was a lot smaller than expected, the wooden decking un even and sunken. The sun loungers were dirty. Not what is expected from a hotel with a 4.5/5 rating. Visiting the onsite spa, booking through the website did not work, however the rooms were clean and the masseuses were friendly. I had utilised room service as well as the snacks within the room towards the start of my stay. The reception desk had informed me that my bill was more than it should be due to taxes. Upon checking out, I was told I had been over charged. A card refund was not possible and instead received a cash return in Indian rupees. I would not rush back.

Business_and_leisure Self

4/10

Poor

01 Apr 2024

Renuka

Property is in desperate need of a refurbishment. The whole place needs a fresh coat of paint .
Was disappointed with the hotel on the whole

Leisure Self

10/10

Exceptional

07 Mar 2024

Milind

Hotel's location is very easy to reach and the best part is the food quality is too good.

Leisure Family

4/10

Poor

28 Feb 2024

Keya

We booked the place for 9 days and had to ask 5 times to get a refrigerator that is so basic. The first four requests were ignored because there was a wedding they were busy with and we were polite in our requests. We finally got it when we yelled. That works here! Basically, to service the wedding folks, they removed stuff from our room, including the safe.

Leisure Family

10/10

Exceptional

24 Feb 2024

Rajesh

We were able to get Uber to the airport at 3am without any problems.

Leisure Partner

8/10

Excellent

11 Feb 2024

Jayraj

The place is centrally located.

Business

10/10

Exceptional

08 Jan 2024

Divya

Clean property, good location. Having stayed here multiple times, they have improved their food variety and quality.

Leisure Family

6/10

Pleasant

26 Dec 2023

Rear Admiral AK

Check-in time of 3pm is cheating and contacting hotel on phone is neigh impossible

Business_and_leisure

6/10

Pleasant

24 Nov 2023

Ashutosh

food quality was bad

Leisure Family

10/10

Exceptional

30 Oct 2023

Divya

Good service, helpful staff

Business_and_leisure Family_with_children

10/10

Exceptional

02 Oct 2023

Trevorlyn

Staff were courteous, ready to lend a hand, food selection and quality was high standards

Business_and_leisure Family

10/10

Exceptional

23 Sep 2023

Divya

Comfortable stay, clean property, helpful staff

Leisure Family

10/10

Exceptional

16 Aug 2023

Divya

Clean well maintained property, helpful staff.

8/10

Excellent

06 Aug 2023

Gautam

The breakfast spread was awesome ! Very helpful staff rendered good service & the taste was also decent.

Leisure Family

8/10

Excellent

18 Jul 2023

Divya

I have stayed multiple times at the property and had a positive experience. The staff is helpful and responsive. The property is clean and located in a center location near Railway station and city center.

However, this time we felt the quality was a bit low. The rooms were equipped with toiletries for 1 person for room booked for 2 people.

The inroom dining options need a lot of improvement, the options are less, quality of food is bad - we ordered dosa and got watery sambar with it.

Leisure Family

2/10

Poor

07 Jul 2023

Deepika

Smelly and dirty, I do not recommend this hotel.

The hotel was dirty and stinky, there was a cockroaches in the menu card that was given to us. We were a family of 4 and did not enjoy our stay due to smell and hygiene issues.

Friends_and_family Family

4/10

Poor

29 May 2023

Kumar

Nothing like a five star.

Leisure Family_with_children

10/10

Exceptional

21 Apr 2023

Arun

The staff is excellent and work effectively to take care of your needs. The breakfast buffet is excellent. I had a very comfortable stay

Business_and_leisure Self

10/10

Exceptional

13 Mar 2023

Divya

I have stayed at Crowne Plaza a number of times and have never been disappointed with their service. The staff is courteous and helpful, the property is clean. The location of this property is great.

Leisure Friends

6/10

Pleasant

09 Mar 2023

Abhay

Just basic hotel and amenities- age is showing - no wow factors.

Leisure Family

4/10

Poor

15 Feb 2023

Sharayu

Dirty room, lacking in amenities, unresponsive staff

Leisure Self

10/10

Exceptional

02 Feb 2023

prakash

Friendly

Prompt service

Leisure Family

10/10

Exceptional

28 Jan 2023

Aditya

Amazing customer service, very friendly and welcoming staff. Purma, the restaurant manager was especially friendly and would go out of the way to chat with everyone at breakfast

Friends_and_family Family

6/10

Pleasant

20 Jan 2023

PANKAJ

Does not match quality with CROWNE PLAZA chain of hotels

Business

4/10

Poor

15 Nov 2022

Rajdeep

Was lucky enough to get an upgrade, however the property itself isn’t in great shape. The rooms in particular are beginning to show a lot of rough edge and is not the quality you would expect for a Crowne property.

Business

10/10

Exceptional

14 Nov 2022

Divya

Great location, quick checkin, friendly staff.

Leisure Family

10/10

Exceptional

28 Oct 2022

Shamal

Well maintained hotel. Very clean. Food was good.

Leisure Family

2/10

Poor

18 Sep 2022

Noah

DO NOT STAY HERE

TERRIBLE HOTEL- UNTRAINED STAFF- no towels in the room which took 2 hours to get after checking in. Dust and dirt everywhere. Staff was rude and disrespectful throughout. Took me threatening the hotel to get any help. DO NOT STAY HERE! It is far from a 4-5 star hotel. Breakfast Buffet was worse than a motel breakfast, just terrible. NEVER AGAIN

Partner

4/10

Poor

12 Aug 2022

Samir Ramesh

Sadly Maintained hotel in Pune city center.

The hotel was in the city center but the food was horrible. There were cockroaches all over the restaurant. Walking over serving trays. I pointed it out several times but no one took cognizance of that fact. My room side table was simply painted with oil paint. The paint was so bad that when I made a cup of tea for myself, and kept the cup on the side table, it got stuck because the paint melted. The hotel lacks hospitality. I would never stay there again. It was not to the level of a Crowne Plaza chain of hotels.

Business

10/10

Exceptional

26 Jul 2022

PRADEEP

Value for MONEY .

we had family stay for two nights / 2 rooms , package incl. of BF and Dinner.
Every thing was perfect. Value for money.
Both front office and restaurant staff was very pleasant and cheerful . Spread was quite large and had verity in Veg menu. Service , taste , ambiance very good.

Friends_and_family Family

8/10

Excellent

11 Jul 2022

Rajan

The property is clean but should take more care on cleaning the carpets of the room and hallway Outside the room. Food and service is excellent on my second time stay back after one month at Crowne Plaza. Thanks to all the staff at the hotel.

Business_and_leisure Family

10/10

Exceptional

15 Jun 2022

Rajesh

Food

Business_and_leisure Family

10/10

Exceptional

04 Jun 2022

Amarnath

Excellent hotel with very helpful staff and a amazing breakfast spread

Leisure Family

4/10

Poor

14 May 2022

Amitabh

Avoid at all costs!

A very poorly maintained property. Broken and chipped furniture, peeling paint, stained linen, poor cleanliness...the list goes on.
They even attempted to give me a room of a lower category than what I had paid for.

Partner

4/10

Poor

10 May 2022

Amy

Disappointing stay. Only plus was the gym!

A pretty disappointing stay. Check in took forever despite there being numerous staff at the check-in desk. The room wasn't clean - dirty hand prints on the mirror and I'm not sure when the room was last hoovered. I stayed for 4 days and my room was not made up once, despite me asking. Not sure what was going on. Housekeeping hoovered the corridors at 7:3am - far too early! Requested an iron one morning and had to wait an hour for it to be brought to the room! The only plus was the gym.

Business

10/10

Exceptional

25 Feb 2022

Dileep

Hotel Crowne Plaza, Pune

It was a great stay experience. Everything is fine. Rooms are very spacious, neat and well maintained. Staff is very courteous and friendly. Restaurant offered huge good variety of taste cuisine.

Business

8/10

Excellent

23 Mar 2020

Richie

In the shadow of covid19

The trip was from 15th to 17th march, at time of covid 19 outbreak. Good screening at entry, hand sanitizers were available in lobby, lifts and restaurants. Staff was cooperative, food was good. Cleanliness was average.

Friends_and_family Family

8/10

Excellent

17 Dec 2019

rajesh

The sports channels were not working and I spoke to front desk and they informed that they have written a mail. We live in the 21st century, things get done on apps

Self

8/10

Excellent

29 Nov 2019

Verified traveler

Cooperative at time but not with phone calls. Lots of times no answer and a few times hung up

Leisure Self

10/10

Exceptional

19 Nov 2019

Verified traveler

Nice stay

Excellent

Business

2/10

Poor

29 Oct 2019

Asok

Very disappointing stay.

Almost nothing in the room worked. Had to call the front desk for help. It should not be like that.

The shower stall is unsafe and I had a serious fall.

The food service is very good though.

Partner

4/10

Poor

21 Sep 2019

NICOLAS

Staff was very helpful and very friendly. However the cleanliness of the hotel was not was is expected from a crowne.
Also we got rooms on the 8th floor. The hotel has a rooftop bar / nightclub on the 9th floor. The noise is very uncomfortable every single night until 1 or 2 am. We complained and got moved to another room. If the bar is going to have loud parties they should not place guests on the 8th floor.

Business Partner

4/10

Poor

17 Sep 2019

Rahul

Two days couldnt sleep that just ruined all

Everything was fine other than the fact that we could not sleep as the next room door bell kept ringing throughout the night . This started Sat night ( so thought that may be the next door guys and other roomswho might have gone to the lounge and are coming back late )
But this continued the other night also . We complained but no solution . Imagine that u are asleep and every half an hour bell rings and after sometime u cannot sleep thinking that the bell will ring again . The management called us in the morning and said that they will work on something . Then no further reponse . Sound proofing was poor also

Partner

6/10

Pleasant

31 Aug 2019

Verified traveler

needs attention to hotel condition

Seems a run down place now with need to address room's condition. Was used a room with bathtub even though my reservation clearly specified it. was asked for extra amount but then was 'upgraded' to a room with bathtub once I provided the details in the booking. Breakfast is fine though.

10/10

Exceptional

20 Aug 2019

Verified traveler

The Crown plaza is a magnificent hotel filled with unrivalled charm. we experienced was first class service throughout my stay.

We stayed in the club room in the hotel city view was exceptionally beautiful. We enjoy rooftop sky lounge and swimming pool. It is perfect place for business and leisure.

Leisure Partner

8/10

Excellent

06 Jul 2019

Verified traveler

Very comfortable for a short stay. Initial online impression was much better than reality.

Family

10/10

Exceptional

04 Jun 2019

Verified traveler

Perfect ambiance, hospitality.
Proper taking care of guests.
Nice staff, welcoming ..

10/10

Exceptional

24 May 2019

Verified traveler

Convient for travel to Pune customer.
Room Clean and quite.

Business Self

10/10

Exceptional

09 May 2019

Chris

I’m traveling for business and will be using this hotel in the future

8/10

Excellent

04 May 2019

Vinay

overall a good experience

Family

6/10

Pleasant

18 Mar 2019

Verified traveler

Rooms are not cleaned well and need updating. No currency exchange available.

Business

10/10

Exceptional

05 Mar 2019

Verified traveler

Staff excellent

Room design was not user friendly

Leisure

10/10

Exceptional

02 Mar 2019

Verified traveler

Centrally located; good vegetarian restaurant (Shiv Sagar) located a little way down the street.

Business Self

8/10

Excellent

29 Jan 2019

Verified traveler

Clean and generally very good staff. Maybe there should be an egg-holder for the hard boiled egg as the customer has to peel it him/herself?
I could not understand why I had to wait half an hour before the guards would allow the OLA cab to come into the yard to pick me up. The app said here was there and he was waiting outside arguing with them that he had a pick-up (me!) inside, to my very great aggravation!

Business Self

6/10

Pleasant

07 Jan 2019

VINEET

The room and facilities straight away shows the intent of cost cutting at he cost of Hotal Reputation. The Breakfast was avg. , the room luxury is not maintained , no dental kit no shaving kit , avg TV service , and almost NO INTERNET .

Family

10/10

Exceptional

30 Dec 2018

Verified traveler

Good hotel enjoyed our staying Staff was good service was good food was good

8/10

Excellent

25 Dec 2018

ARR

A very poor experience was turned around by Mr Fino Babu - Asst GM
Mr Babu was was genuinely interested in listening to a multitude of poor experiences at his hotel right from check in to the room to the restaurant and took immediate action to turn that experience around into a real nice one
It’s people like Mr Babu that make a difference in a competitive market of hospitality business
With my thanks

Leisure Family

8/10

Excellent

13 Dec 2018

Verified traveler

Good Stay.
Room was nice and comfortable
Newspaper was missing out side the room door in the morning.

8/10

Excellent

24 Oct 2018

Sanjay

It's a good business hotel. Close to the airport and Railway Station.

8/10

Excellent

30 Sep 2018

Verified traveler

Good hotel Wi-Fi didn’t work was disappointing but staff and hotel are good

8/10

Excellent

18 Sep 2018

Sruthi

A comfortable weekend stay with quick and responsive staff. Suggestion: Please do read special requirements listed by customers while booking through expedia. Acknowledge them!

8/10

Excellent

19 Aug 2018

Verified traveler

Pleasnt stay

It was a very nice and pleasant stay

Family

10/10

Exceptional

16 Aug 2018

Verified traveler

Stop over. In the heart of the city

Partner

10/10

Exceptional

14 Aug 2018

Verified traveler

Best place I have stayed in Pune. Excellent staff. Radhika and Shashank were courteous and efficient

10/10

Exceptional

04 Jul 2018

Zubair

Decent hotel

Good Hotel front desk was amazing. ayasha knew her stuff. Will defo come back again. Only issue would be the traffic in and around the area but it is india and it is expected.

8/10

Excellent

28 May 2018

K.S

Crown Plaza, Pune

Hotel is located on Bund Garden Road near Pune Railway Station (1 KM). Jahangir Hospital and Ruby Hall hospital are close by.

6/10

Pleasant

16 May 2018

Verified traveler

I had to check out 2 days before due to medical emergency still I was charged for all 3 days which is against policy of Expedia. I should have been charged for one night and allowed refund if one night.