Best Western Ipswich

10/10

Exceptional

26 Feb 2026

Craig

Clean room, friendly staff and easy check in process

Self

10/10

Exceptional

18 Feb 2026

Kevin

The cleanliness of the room and friendliness of the receptionist. Breakfast was very tasty

Self

2/10

Poor

05 Feb 2026

Joshua

WiFi didn’t reach my room, I paid for the most expensive one at the property and it was a real shame as I had work I needed to complete. Which had to be put on hold due to the inconvenience. Spoke to the night staff and wasn’t helpful at all.

Business

10/10

Exceptional

04 Feb 2026

Chris

Excellent staff, location , room, food , value .

8/10

Excellent

20 Jan 2026

Sheila

Very good

Partner

10/10

Exceptional

17 Jan 2026

Ryan

Clean room, friendly staff and good breakfast

6/10

Pleasant

12 Jan 2026

Martin

Not a bad stay, but not perfect.
First room smelled badly of smoke. Was moved to a room elsewhere which was much better.
Breakfast on second day was very limited - \"chef can't cook omelettes or poached eggs\" - so only full English available (which wasn't what we would normally want.)

Leisure Partner

10/10

Exceptional

08 Jan 2026

Eugene Stephen

Very clean room and staff were very nice and friendly

Business

8/10

Excellent

05 Jan 2026

Sharron

The first room I stayed in was very cold and there were hairs in the bathroom. The carpet in the bedroom was stained. A lovely lady called Aurora changed my room for me. The 2nd bedroom was lovely and warm and very clean. Aurora spent time chatting with me when I went down to the bar for a couple of drinks. She is a lovely, friendly, helpful lady. The only reason I am not giving 5 stars is because the hotel is quite dated in some areas and needs addressing but overall, I had a good stay.

Leisure Self

10/10

Exceptional

01 Jan 2026

James

Big, spacious, clean room. Bathroom was a little dated but for the price it was exceptional. Location was great for an event across the road.

8/10

Excellent

24 Dec 2025

Mr Ashley

A lot better than expected

Business

8/10

Excellent

08 Dec 2025

arnold

A bit aged but ok

Partner

8/10

Excellent

21 Nov 2025

Fiona

Staff were excellent, “could not do any more to accommodate our party”. Only an overnight stay, arrived in the dark and left in the dark so can not comment regarding area

8/10

Excellent

17 Nov 2025

Charles

All OK

Business

10/10

Exceptional

15 Nov 2025

Loraine

Comfy large beds, friendly staff, nice pool and sauna.

Leisure Partner

4/10

Poor

30 Oct 2025

Christopher

Staff were all very nice. Food was cheap and my draft cider tasted weird (not nice). Room coukd have been better cleaned. Hairs in bath, crumbs on floor and all dated.

Loads of parking.

2/10

Poor

23 Oct 2025

Salman

Bedroom was above the sauna area and was just as hot. As a result, even the bathroom floor was very warm!

Paid extra for breakfast. Went down in the morning and was told I’m not on the list. Didn’t want to argue so I left and checked out. Once I’m in the car set to leave they follow me out and say I can come back to eat.

Never ever staying here again and avoid Best Western Group in future.

Business

6/10

Pleasant

19 Oct 2025

Julian Anthony

Breakfast was good, but no oranges, no fish, and no porridge options. Room was very nice, but, windows looked like they hadn't been cleaned for months, years even - could hardly see out of them. Seemed very understaffed. Same person was doing reception, barmaid, waitress duties - LONG wait for food at dinner. Gardens looked like no maintenance for many months.

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

Camille

We arrived late and left early, and didn't have breakfast so can't comment on many of the things asked about. However it would have been helpful to know in advance that the A12 was subject to night time closures so that we didn't have to go back on ourselves to access it from the A14 instead. That was not a welcome surprise at 9.30pm after a long drive.

Leisure Family

6/10

Pleasant

01 Oct 2025

Linda

The hotel is in need of an upgrade both with the room decor and bathroom fittings. The overall appearance is tired and shabby, and the room was very cold. No central heating but we were given a fan heater! Very noisy and no temperature control, so an unpleasant heat. Although there is a caution warning about the hot water, it is instantly scalding and the hot and cold taps are the opposite way round to normal, so beware. On a positive note, the bed was comfortable and the bedding clean

Leisure Partner

8/10

Excellent

29 Sep 2025

Michele

Lovely stay

2/10

Poor

28 Sep 2025

David

This was just about the worst hotel room I’ve ever stayed in. Terrible damp smell, no working heating, stains on the towels, leaking shower, loose toilet seat, extra bed not made up despite knowing it would be needed, creaky bed frames, terrible decor condition, towel rail falling off the wall, and other things. I would never stay here again.

Friends_and_family Family

8/10

Excellent

13 Sep 2025

Susan

This hotel had very comfortable rooms, the staff were very pleasant and helpful, the restaurant menu was slightly limited but the breakfast was very good, particularly the table service breakfast the first day when the hotel wasn’t so busy.
Overall good value for money.

Leisure

8/10

Excellent

31 Aug 2025

Sarah

Perfect base to break up a long journey.

Lovely quiet stop over on route to a track experience. Bed was comfortable, breakfast cooked fresh to order and hwlpful staff.

Partner

10/10

Exceptional

30 Aug 2025

Dominik

Breakfast

Leisure Partner

10/10

Exceptional

26 Aug 2025

Peter

4 night stay

4 night stay large room very comfy bed, breakfast and staff excellent. Only down side water pressure for shower

Partner

6/10

Pleasant

25 Aug 2025

Ricky

We had 3 family rooms in The Lodge for 2 nights . The beds/sheets/towels were clean and comfortable And the hospitality tray was well stocked but the rooms / bathrooms look neglected and dated and definitely need upgrading . The nets (?) at the windows were dirty and should be removed or replaced . The breakfast buffet was adequate but not impressive .The staff were kind . Don’t think we will be staying again .🙁

Friends_and_family Family

8/10

Excellent

22 Aug 2025

Catherine

Avoid im summer!

Hotel was ok on the whole although it clearly is in need of updating. Breakfast was nice, lovely pastries. Room was adequate but mattress was a bit lumpy. However, the worst was the lack of air conditioning as the heat in the room made sleeping very difficult.

Partner

8/10

Excellent

21 Aug 2025

Adrienne

Very friendly and welcoming. Unfortunatly there were no hand rails to get in and out of the bath/shower or soap trays

Leisure Friends

10/10

Exceptional

17 Aug 2025

Diane

Night away to visit a local attraction

Lovely clean huge room beds very comfortable modern room all usual facilities.staff very kind and helpful. Quiet hotel even though a lot of people staying there.able to have dinner there which was nice and reasonable for a hotel breakfast was buffet from full English to toast and cereals and danish pastries .first time for me to stay at a best western hotel , it won’t be the last,

Partner

10/10

Exceptional

14 Aug 2025

Christopher

It’s a room with a bed.

Massive bed. Narrow bath/shower made it a bit of a balancing act whilst showering.

Self

4/10

Poor

12 Aug 2025

Raylton

Great for getting into Ipswich but the room was stifling. No aircon meant the room was super hot. The bed was tiny and the shower was rubbish so small I had to stand sideways in the bath .
The staff we met were really nice but yeah the rooms need an upgrade.

Leisure Partner

8/10

Excellent

10 Aug 2025

Joshua

Easy check in, friendly staff, great food in the restaurant and good bedroom size. The beer garden was an added bonus. Great value for money

Leisure Partner

6/10

Pleasant

10 Aug 2025

Bal

Food average, kitchen base missing on arrival.
One morning cups,spoons and one towel not changed.
Staff very helpful, very positive and polite.
Hotel bit dated,but very nice.

8/10

Excellent

10 Aug 2025

Daniel

Family room booking

We stayed in a family room with 1 double bed and 2 singles, which was the size of two rbedooms with a bathroom in the middle between. The room itself was quite spacious but warm. Lovely in the winter I'd guess but not so much in the summer! The beds weren't the most comfortable but were okay. The service in the hotel was the main perk, all the staff we met were lovely and helpful. The bar prices weren't at all bad either!

Friends_and_family Family

8/10

Excellent

10 Aug 2025

Trevor

The bath panel needed securing and tidying up

8/10

Excellent

06 Aug 2025

Henry

Clean, quiet and comfy.

Leisure Self

4/10

Poor

27 Jul 2025

Verified traveler

Really run down

Hotel in general feels extremely run down throughout
Mattress was awful, almost non existent
Shower didn’t work
Room was clean but felt so tired
Blinking smoke alarm directly above bed with light blinking every 5 seconds through the night

8/10

Excellent

21 Jul 2025

Colin

Weekend break

Our room had been renovated so vey nice, the hotel grounds were very unkempt and in need of tlc, bedroom very hot and one fan not really enough.
Staff very friendly & helpful . I can understand it’s ongoing work but it needs to be done asap. Power cut at breakfast on last morning so unable to cook or make tea .

Partner

4/10

Poor

15 Jul 2025

Jemma

The corridor smelled damp/musty.
The room I was given was obviously non smoking, however due to heat I needed to have the window wide open, however right outside was the smoking area from the bar. All evening people were standing a few feet from my window talking loudly, laughing, playing things on their phones. Smell of cigarette smoke coming into my room

Leisure Self

6/10

Pleasant

13 Jul 2025

JOHN

Room excessively HOT - fan provided not as effective as require

Friends_and_family Friends

6/10

Pleasant

25 Jun 2025

Benjamin

Nice room, pleasant stay - lovely breakfast!

Leisure Self

10/10

Exceptional

25 Jun 2025

Jennie

Comfortable room and excellent supper in the restaurant. There were 2 of us with bikes and very kindly were allowed to store them overnight in the hotel. Excellent stopover if completing the Wolf Way bike trail.

Leisure

6/10

Pleasant

25 Jun 2025

Manuel

Great Location closer to the Wedding Venue

Property is outdated but it did the job in terms of location as we attended a wedding at a nearby venue

Friends_and_family Family

4/10

Poor

24 Jun 2025

Marc

Cheap.

Quick stop before the ferry, it was cheap but not very nice. Had to wait to check in as computer did not work with my booking, room smelled funky and splatter on headboard was quite “interesting”. I guess it is what it is, book cheap and don’t expect a miracle.

Self

10/10

Exceptional

24 Jun 2025

Nick

Superb value for money

I was really, and very pleasantly, surprised at the high standard of the room for the price I had to pay. It was tremendous value for money. Check in was swift and handled with friendly professionalism.

Friends_and_family Friends

10/10

Exceptional

22 Jun 2025

Glynis

Was a bit further out from ipswich town but used the car to park at park and ride was a bit put out having to use a credit card for drinks at the bar as no cash could be taken . Room was spacious and comfortable and breakfast was good although we had breakfast at 9.30 the first morning and hardly any cooked left.

Leisure Partner

10/10

Exceptional

21 Jun 2025

David

Hotel was nice easy access to where I needed to be so overall very good.

8/10

Excellent

13 Jun 2025

Balbir

Stayed for boxing at Ipswich

Friends_and_family Friends

8/10

Excellent

08 Jun 2025

Rodney John

All aspects of the hotel were very good only spoilt by other loud guests in the restaurant using profanity and inappropriate language.
We’ve stayed a number of times in the past and always had a good experience.
Food is good and staff friendly.

Partner

8/10

Excellent

08 Jun 2025

Wasim

Overall good property but definitely needs a major renovation as a lot of the fixtures and fittings are outdated. Pleased to discover that the EV chargers were free of charge! Breakfast was 10/10.

Leisure Family

6/10

Pleasant

04 Jun 2025

Atalanta

It was very hot in the hotel, it made it very difficult to get to sleep. We had our window open which unfortunately

10/10

Exceptional

03 Jun 2025

Christopher

.

10/10

Exceptional

01 Jun 2025

Ana

It was a very comfortable and spacious bed, and quiet place to rest

Business_and_leisure Friends

8/10

Excellent

30 May 2025

Andrew

Very helpful!

Even though was self check in, the lady greeted me and did it for me which was a little odd but very nice all the same!
Generally nice stay for one night, good facilities and bed was comfortable which is all that you want.

Business

10/10

Exceptional

25 May 2025

J A

Cheap-ish & cheerful

Didn't expect much after staying in Best Western in Webbington last year & reading a couple of reviews about the Ipswich branch. We were pleasantly surprised. The room was spacious, clean and comfortable. Breakfast was simple but tasty and staff were very friendly and efficient. I was really pleased with the stay, and would book again.

10/10

Exceptional

25 May 2025

Geoffrey

Very relaxing stay. Slight problems on second morning early being woken by bubbling from bathroom. Toilet seat became unhinged. Fire exit plan inside door was upside down which could be confusing
Four language fire instructions are all ver good, but not if the secions completed by staff are all in English.

Partner

8/10

Excellent

10 May 2025

Gill

The hotel was good value for money. The room was nicely furnished with a comfortable bed and the bathroom was clean. The tv in the room had Netflix which was a bonus. Although the evening meal menu was basic the breakfast was good. The staff were very friendly. The hotel is currently undergoing improvements so some of the facilities such as spa room were not available. Would stay here again.

Leisure Partner

10/10

Exceptional

04 May 2025

Ian

Great value hotel

The hotel is currently undergoing some restoration so doesn’t quite look as good as it will do, but our room was excellent spacious clean and comfortable

Partner

6/10

Pleasant

23 Apr 2025

Verified traveler

Average hotel stay

Staff were lovely, breakfast food was tasty and hot. Grounds were nice and well kept. Clean in main areas of hotel.

Spa and pool areas out of use for refurbishing - wish hotels.com had that listed as I would’ve picked another hotel.

In the room however….
Mattresses were rock hard, very uncomfortable as well as the ‘double’ being two singles put together. Cracks in the tiles on the floor in bathroom, no main bedroom light only wall sconces so room was quite dimly lit. Couldn’t use dressing table area so used bathroom instead as it was brighter. Bath tub is a short one so if you’re tall forget it as your legs will be up the wall! Overall score a 5 out of 10

Partner

8/10

Excellent

20 Apr 2025

Talita

Great service and communication.

Leisure Partner

8/10

Excellent

18 Apr 2025

Stuart

Bed was 2 single mattresses on one base. very uncomfortable if lying in middle.

Leisure Partner

6/10

Pleasant

08 Apr 2025

Joscelyn

Liked that I was upgraded to a downstairs junior suite when the receptionist realised I used a stick. Didn’t like that there was no phone in the room so when room service which was ordered for 6.30 had not arrived by 7 I had to walk back to reception. It finally arrived T 7.30pm. Also no hot water in the morning

Business

8/10

Excellent

06 Apr 2025

Thomas

Nice Two night stay excellent value for money very friendly staff.

Friends_and_family Friends

8/10

Excellent

26 Mar 2025

Steven

Ipswich hotel

Hotel nice but very dated. Food was lovely and parking was great.
Rooms need updating as feel old but can see knce was a nice hotel.

Business

10/10

Exceptional

26 Mar 2025

Mike

Can’t believe how happy and polite and helpful the ladies were. So looking forward to staying there again.

Leisure Partner

10/10

Exceptional

28 Feb 2025

TAYEED

A lot of business people use this hotel in the week due it’s convenient location & reasonable pricing

Business Self

8/10

Excellent

27 Feb 2025

Roger

Unfortunately I chose this hotel in part due to the advertised spa and did not notice the smallprint mentioning (despite publicizing how good the spar was) that the spa was closed for renovation. Otherwise I had a good stay.

8/10

Excellent

19 Feb 2025

Julia Ann

It was perfect for a couple of nights to visit the nearby farm park. Staff were super helpful. It might not look like much from the outside but it was actually lovely inside.

8/10

Excellent

19 Feb 2025

Veronica

Comfortable stay

Arrived just after 6pm car park was full but lots of people hadn’t parked within the lines
so it made hard parking.
Room was very comfortable.
On my way to breakfast noticed the stair case area was very cold and carpet looked messy.

Self

8/10

Excellent

18 Feb 2025

Andrew

It is what it is

Twas ok, lift out of order with no notice to say so which would’ve been handy. Shower not massively strong but wet and warm as neededs

Business

8/10

Excellent

11 Feb 2025

Paul

Ok place to stay for the night

Staff were friendly

Business

10/10

Exceptional

22 Jan 2025

TAYEED

Convenient location just outside Ipswich. Reasonably priced too

Business Self

8/10

Excellent

20 Jan 2025

JACK

chilly around the bar and restaurant during the evening

Family

8/10

Excellent

20 Jan 2025

Clare

Improving hotel

A basic no frills stay while work is carried out to update the hotel. Score reflects need to modernise rooms and lack of staff presence. This does exactly what you need though for a good price.

Business

4/10

Poor

15 Jan 2025

Mark

Hotels are supposed to offer hospitality,

The check in was the start of the experience, self check in was far from a good start. Its bad enough self service in a supermarket, this is a hotel. The room was clean and recently refurbished to a good standard. I went down for dinner, and staff wise it seemed like the mary celeste. Eventually i was served, the drinks for a hotel were reasonably priced and tasted good.
The food menu is limited and far from what I expect from a hotel restaurant, but it did suffice.
Unfortunately my evening dragged out to around midnight due to the people in the next room being less than considerate. But the noise did eventually subdue. The breakfast in the morning was buffet style and to be fair it was good.

I stayed here a couple of years ago and returned because it had been good. I seriously doubt if I'll be returning anytime soon. It was a very mixed experience unfortunately the bad out weights the good

Business

10/10

Exceptional

09 Jan 2025

Mike

Pretty much perfection for an overnight stay. Easy check in with a wonderful executive room which provided more than enough space to do some admin work. The lady on reception opened up the gym area for me to work out and the staff could not be nicer. To get cleaned up, there was an amazing power shower. The large comfy bed afforded a great night's sleep and this was compounded by a fantastic breakfast, made to order, which arrived in double quick time but everything was cooked perfectly and got the day off to the best start. They also provide free EV charging for hotel guests.

Business Self

4/10

Poor

24 Dec 2024

Greg

Poor advert for Suffolk

we looked forward to our overnight stay at Best Western to meet up with an old friend, unfortunately it was a big let down. The room was reasonable but the bathroom had the bath panel hanging off and not sealed at all and a cobweb covered the air vent. I would like to think it was only our room but the same complaint was found in our friends room. Having stayed in Best Western hotels all over the world this has to be the worst we have seen. Full marks to the staff who tried there best with the limited number they had

Partner

10/10

Exceptional

12 Dec 2024

Sanjay

Very good will stay again.

Business

6/10

Pleasant

10 Dec 2024

Danielle

Disappointed

Was disappointed as I booked this hotel due to it stating that there was a pool/ spa area, as needed some relaxation. After booking I received an email confirmation from the hotel for which it stated the “pool was not open”. Due to booking day before i was then unable to cancel my reservation and book an alternative hotel that did have these facilities.

On arrival I went to my room which i had booked a superior room to find the carpet in a bad condition and also due to being a non smoking hotel there was a filter wrapper left behind/ poking out from bedside cabinet.

Self

6/10

Pleasant

08 Dec 2024

PAUL

Bad Best western hotel Ipswich

Superior room booked but it was far from it, paint over spray on door handles, hinges, skirting boards, but the worst of all was the room was COLD, asked receptionist if the heating can be looked at she said ‘it comes on at 6pm’ it was already on in the room just a lack of heat coming out of the radiator. Breakfast was nice although only just warm , but staff in the room were RUDE & unwelcoming. Will I revisit the hotel again? I THINK NOT!

Friends_and_family Family

8/10

Excellent

08 Dec 2024

Richard

Pleasant weekend stay

Overall a pleasant experience. Staff were super helpful, particularly Lyn who looked after us during both mornings for breakfast. Check in was very easy and efficient, loved that it’s self service. Rooms are a little dated but was clean and spacious. We booked a double room and a family room and both rooms were equally pleasant.

Business Family

2/10

Poor

05 Dec 2024

Mohammed

The heating was off the whole time. It was freezing

Business

4/10

Poor

03 Dec 2024

Daniel

4 stars!, they must have paid for them, 1 star

A spa hotel with no spa / pool.....not as advertised on hotels.com. But a note on the door saying it'll be really nice in the future! after you've booked and paid.
also nothing in the area, you'll need to drive to go anywhere.

really run down hotel, not a 4 star.. its a 2 at best and i had the executive room! the whole place smells funky and a bit sticky...

Business

6/10

Pleasant

01 Dec 2024

michelle

The communal areas of the hotel were sad and lacked ambience. There were several areas that had rain dripping into buckets.

Business

10/10

Exceptional

25 Nov 2024

Geoffrey

The hotel was rather quiet and under-used but as there was substantial renovation going on with the gym and spa/pool facilities this was understandable. The hotel staff were among the friendliest I've come across in a long time, nothing was too much for them in making our stay comfortable and enjoyable. My wife and I were seriously impressed.

Leisure Partner

10/10

Exceptional

23 Nov 2024

Steven M

Highly Recommended

I really like this hotel and will continue to go back. It has everything I could want. The staff are friendly and professional. The rooms are clean and spacious and the hotel itself is in a very quiet location.
Above all, its one of the least expensive hotels in the area.

Self

4/10

Poor

21 Nov 2024

David

Very disappointing

On what is likely to have been the coldest night of the winter to date, very annoying to find the heating was not working, and although a small heater was provided it was pretty ineffective, plus the duvet I don't think was a winter tog - the swimming pool was not an option either as that was closed - the food was ok though!

Business

2/10

Poor

20 Nov 2024

Lee

Poor

Rude staff, dated hotel and uncomfortable and cold room.

Business

8/10

Excellent

20 Nov 2024

Stuart

Bar & dining options need to be more flexible

Leisure Partner

10/10

Exceptional

20 Nov 2024

Zohreh

Clean and quite and helpful staff and had gym.

Leisure

8/10

Excellent

03 Nov 2024

Peter

Ipswich

Staff very friendly, room was really good , bed was comfy , breakfast really good omelettes especially

Partner

6/10

Pleasant

03 Nov 2024

Paul

Definitely needs updating. I found it quite noisy where our room was, the shower water pressure was pretty much non-existent and everything felt like it needed modernising

Leisure Partner

8/10

Excellent

03 Nov 2024

David

Great staff

6/10

Pleasant

01 Nov 2024

Henrich

Rural hotel in the middle of nowhere. Staff was helpful. Room vas spacious and relatively modern. Hotel needs lot of work to modernise but i could see they slowly work on it. Bit disappointed with the bar and restaurant area and service. Bar was closed and when opened only some beverages were available. Menu printed and laminated paper is not was i would expect at 4star hotel. Menu was poor as well so ended up eating out.
Bed was comfortable.
Overall ok but bot what i would expect from 4 star hotel

Business

8/10

Excellent

30 Oct 2024

Craig

Good value and nice rooms

Excellent beds and luxurious executive room. Receptionist/Bar lady was brilliant and nothing was too much trouble. Nice breakfast . All in all good value.

Please take extra care exiting the car park. We followed another car out not realising that we were going the wrong way on a dual carriageway . Luckily it was a quiet Sunday morning and mistake quickly resolved.

Friends_and_family Family

6/10

Pleasant

28 Oct 2024

Victoria

You get what you pay for

Good for the price and comfortable. A bit too far out of the way for a night out in town. The smell of sewage hit us as we walked into the reception. It was extremely hot in all corridors which made me feel nauseous. Would consider staying there again only as a quick find/cheap last resort

Partner

8/10

Excellent

27 Oct 2024

Diann

Great breakfast

I had not done the pre check in online as I was traveling where internet reception was not very good. It took time to check in at the machine and in the end, the person at the reception desk had to run back and forth from her computer. I feel that it would be more efficient if the receptionist just stayed at her computer to check in people like us rather than run back and forth.
Beautiful room where breakfast was served.
Nice bed, but bathroom's shower pressure was very poor.

Partner

6/10

Pleasant

23 Oct 2024

Stephen

Decent

Business

6/10

Pleasant

22 Oct 2024

David

The shower was terrible no water pressure couldn't hold a constant heat. No water prssure in the tap .

Partner