Name: The Ashlee Heights Patong
Address: Phang Muang Sai Kor Rd., Patong Beach, Kathu, 160/36, Tambon Patong, 83150, TH

10/10

Exceptional

17 May 2026

Emma

Staff was lovely close by to the centre but also far enough away to be out of it

Family

8/10

Excellent

04 Apr 2026

Samantha

Everything about the hotel was good the staff were lovely was a little away from the hustle and bustle but not too far away to get into it
We wanted to keep room on for extra days found it a bit odd that doing it through the hotel was more expensive than rebooking online but the staff made sure that they kept us the same room on so we didn’t have to check out to check back in again
But overall a lovely stay and would recommend

Family

10/10

Exceptional

02 Apr 2026

Isabelle

Great rooftop pool and professional staff!

Partner

2/10

Poor

29 Dec 2025

Ankur

My stay at ASHLEE Heights Hotel Patong was disappointing overall. The room quality was not good and did not justify the high price. The bed did not even have a headrest, which made it uncomfortable. There was also no view from the balcony, which was very disappointing.
The hotel charges highly for what it offers. No complimentary water bottles were provided in the room, which is basic for most hotels. The room service was very poor and unresponsive.
There is only one lift in the hotel, and it is extremely slow, causing long waiting times. At check-in, the hotel required either my passport or a 2000 baht cash deposit as security, which was only returned after room inspection at checkout. This process felt inconvenient and unnecessary.
Overall, the experience was not worth the price, and I would not recommend this hotel based on room quality, service, and facilities.

Leisure Friends

8/10

Excellent

18 Jul 2025

Katrina Michel

Great location just needed a bit more variety for breakfast and couldn't use the TVs in bedrooms loved the room and pool though

Leisure Family

6/10

Pleasant

10 Apr 2025

Livia

Is ideal if you want to stay in the main bit which is Patong however the hotel itself is basic.
We stayed 5night and not once the staff replaced our towels despite being asked luckily our room had a washing machine
One evening we decided to have food ordered and delivered to our room which was a disaster
Food came stone cold then the staff was expecting us to use the microwave to reheat food but turned out our microwave didn’t even work!Up until then we had no reason to even use it.We then requested to have the food taken away and a refund which was again difficult had to wait till the next day afternoon to have our money back.
The staff seems lack of understanding what is going on and takes a long time to respond
House keeping does check room daily and make beds etc but that is it we stayed 5night and not once we had any cleaning done or replace of towels

Leisure Family

8/10

Excellent

17 Feb 2025

Jonathan

Great hotel!

Great hotel, walking distance from restaurants and all the action, but far enough that it's not too crazy. Huge rooms, really great value for money.

Friends_and_family Family

6/10

Pleasant

22 Aug 2024

Cesar

To many foreigners party goers yelling and talking loud , when they leave and come back from party

Self

8/10

Excellent

17 Jul 2024

Sarah

It was good but not great the bedsheets had a distinct smell to it like wet clothes.

Leisure Partner

6/10

Pleasant

21 Feb 2024

Katie

Just ok

No happy hour at the pool like advertised. Halls and elevator a bit dingy. Room was made up each day but bar not restocked. Water was free. Lobby and coffee shop were nice but if I had to do it over again I would skip Patong and Phuket all together

Self

8/10

Excellent

03 May 2023

Michael

The rooms were well presented, the staff was friendly, and a short stroll over the bridge into the markets and Hard Rock Cafe (3 mins) and down to the beach (10 / 12 mins).

Leisure Friends

8/10

Excellent

11 Feb 2022

nattiya

Excellent room and helpful friendly staff

Self

6/10

Pleasant

06 Mar 2020

Mariaha

Location was perfect to get to everything and anything.
Buffet breakfast didn’t have much of a variety, neither did the room service menu.
Some staff were very very friendly, while others didn’t care much for guests.

Self

8/10

Excellent

19 Jan 2020

Newbie

Very spacious room with some conveniences in room like an washer/dryer combo in room.

Like most places the mattresses are hard and a bit low to the ground.

Leisure Friends

8/10

Excellent

10 Jan 2020

Verified traveler

Property was very clean and in good repair. Staff are very helpful and friendly (despite the language barrier). Breakfast is not exactly to western tastes in many cases, but egg station is good. Pool is small and not many sun beds, there was also many \"reserved\" with towels for much of the day, which could do with addressing. Overall a good hotel in decent location

Leisure Partner

8/10

Excellent

10 Jan 2020

Verified traveler

Really need to improve the breakfast buffet with more choices.

Leisure Family

6/10

Pleasant

06 Jan 2020

Donald

No Frills, but Clean and Affordable.

Stayed for a week over Christmas holidays. This is a no frills hotel with a decent location far enough from the action for a little quiet but only close enough to walk to everything. The rooms are big and clean. The rooftop pool is nice, not as fancy as the pictures make it seem. There is a bar up there but it's small and not really like a bar. The service was strange. We traveled from the US which took us about 2 days with a lengthy layover. We arrived at the hotel 2 hours before the check in time so they charged me 200 Baht for checking in early. I get that there are rules, but seriously.. $7 and the room was ready anyways. Not a warm welcome. I brought food home one night and didn't have a fork. I figured I could borrow one from the restaurant downstairs. They made me put down a 100 Baht deposit lol. Because of the language barrier there isn't much point in arguing these points with them but even though the staff was friendly enough it still cheapened the experience. Breakfast was good, eggs and pancakes made to order, lots of bread and fruit, wish there was bacon. I'd stay again if I couldn't find a better deal elsewhere.
Walking note: The main street you have to cross to go anywhere is somewhat terrifying to cross. Not the hotels fault but worth mentioning if you're a little older or have mobility challenged.

Partner

10/10

Exceptional

21 Dec 2019

Camilla

Staff was very accommodating, the room was big, good location within walking distance of everything.

Friends_and_family Family

2/10

Poor

12 Dec 2019

Verified traveler

Location is quite ok and easy to reach for Indian food

Leisure Family

2/10

Poor

18 Nov 2019

Verified traveler

Very disappointing in overall and staff are also very rude. Especially this lady staff made our stay at this hotel terrible. Asking extra money without checking the system and behaved like we staying at her hotel for free. There are many other better options you can go for.

Leisure Friends

10/10

Exceptional

17 Nov 2019

Verified traveler

I will come back to this hotel and i recommend to all.

Leisure Friends

8/10

Excellent

06 Oct 2019

Verified traveler

Room was spacious and clean the staff were very helpful and pleasant

Leisure Friends

6/10

Pleasant

05 Oct 2019

Su

Good breakfast, friendly staff. Huge room.
The only bad is have cockroach all over the room.
The staff offer to change room but we worry need to start the killing again so decided not to change.

Leisure Partner

10/10

Exceptional

17 Sep 2019

Wayne

My wife and i loved staying at Ashlee heights, the rooms are huge and have everything you need. Easy to get to the shops and beach. The staff ate amazing, so friendly and helpful. The pool is great. We will be coming back and hopefully bringing family with us.

Partner

8/10

Excellent

20 Aug 2019

Kiran

All was good. Located near by jungcyelon and patong beach. But little expensive.

Leisure Family

8/10

Excellent

22 Jul 2019

Judeline

The spot was conveniently situated from everything. 10-15min walk to the Patong Beach, Bangla Street and from a number of really great restaurants. The staff were always so polite, always bottles of fresh water available. breakfast buffet was ok - it could have done with more variety.

The only issue I had was that when we left our room during the day, taking your hotel card turns everything off, meaning AC off so room was stifling when returning, which attracted heaps of cockroaches. I get it, being in a not so clean part of Patong, but I wasn’t impressed with that. Other than that - it was really lovely. Totally rate the staff - always pleasant and so lovely

Partner

10/10

Exceptional

21 Jul 2019

Francisco

Modern hotel witg hard beds

Beds are very hard

Friends

10/10

Exceptional

22 Jun 2019

Paul

Great stay, the rooms lookedike the pictures, safe and secure everything worked well. It has been the best hotel i have stayed in since been in thailand and i have stayed at 4 hotels, the ashliegh heights been the best, thankyou to the staff and hotel for making our stay wonderful.

Friends_and_family Partner

10/10

Exceptional

27 May 2019

Edwin

Friendly staff specially Pat and the security guard who is also all around.. hahaha...beautiful and spacious room for its price. Good breakfast specially when you’re filipino because there is always rice.
Edwin and Thong from the Philippines.

Leisure Friends

4/10

Poor

22 May 2019

Wing

This is the worst hotel that i have ever stay in Thailand! The check in experience is super bad where we waited for 1 hour to put on an extra bed. The staff seems frustrated when we checked in at 11pm due to flight delayed. When we go in the room, we are greet by 2 cockroaches, yes COCKROACHES! and the hotel smelled like some parts are with mold.

Leisure Family

10/10

Exceptional

29 Mar 2019

Verified traveler

Room was very clean and spacious and tidied on a daily basis. Hotel food was nice and of good value. Hotel situated in a good location. Nice pool and lounge area.

Leisure Self

4/10

Poor

09 Jan 2019

Verified traveler

First day breakfast was OK. After all there's not much choices. 9am in the morning and the food was left with leftovers. Food wise, not much choices. Staff was OK. Not that friendly but helpful upon request. Room was clean but somehow there's cockroaches. Gross. Bit of smell in the room for the first day.

4/10

Poor

30 Dec 2018

Verified traveler

The staff were not helpful at all. If the staff were more helpful and friendly it would have made a huge difference. Out of all the places I went in Thailand this place lacked service the most.

Leisure Partner

10/10

Exceptional

06 Dec 2018

Verified traveler

Recommend

Location convenience.
Free parking
Good deal
All staff wearing smile and polite

Friends

8/10

Excellent

12 Oct 2018

Verified traveler

Experience in hotel was alright. But however, every morning, lots of door banging and slamming from other rooms that belonged to other occupants that mainly came from China. Sure other hotels may experience similar situation so it isnt the hotels' issue.

Adding on, a china family allowed their son to pee into the drain by the side of the wall at the pool area. It was really unacceptable when the family did not bother to at least wash the pee off the wall.

8/10

Excellent

01 Aug 2018

Verified traveler

The hotel staffs were mostly friendly and helpful. No matter in the daytime or night time, there is no lightings to illuminate the corridor. Overall, the stay there is quite pleasant.

Partner

4/10

Poor

11 Jun 2018

Verified traveler

Location is great, however the staff really dont understand anything we tried to tell them, check in was a joke, we asked for rooms together and all got different floors, BEDS were impossible to sleep on, we had to put the day bed on top to sleep

10/10

Exceptional

03 Jun 2018

Verified traveler

Friendly and helpful staff! Overall a very clean hotel

2/10

Poor

25 May 2018

Verified traveler

Rude hotel staff

Terrible.rude hotel staff.wont come again.
Room Too noisy.

8/10

Excellent

17 May 2018

P.Yang

Decent rooms and location, the pictures are definitely old and the rooms do not look like that but it's decent for the price. Breakfast selections were different every morning and was ok but there's lots of restaurants and shops right outside if you prefer to eat out.

8/10

Excellent

15 May 2018

AYG

Overall - OK

Spacious and clean room. Worth the money. A bit of a distance to nightlife district if by walking. Staff should improve on friendliness.

10/10

Exceptional

21 Apr 2018

Verified traveler

Excellent

Everything excellent from the day I enter the hotel. The staff quite friendly. The room condition was good. I got no problem during my stay.

6/10

Pleasant

27 Mar 2018

Min Ren

Nice location, service could be better

The location of the hotel was great. Unfortunately, the emergency exit was under construction when we arrive. They still give us a room that is right next to the construction stair.... it was soo noisy. They should have given us a room that was further down the hall.

Partner

8/10

Excellent

25 Mar 2018

Jiten

Awesome 3 nights

Stay was awesome...hotels location was good it was away from the busy streets. Shuttle to and from the mall and beach. Very convenient. Pool on the rooftop was amazing. Staff very friendly and helpful. Two security guys were very helpful. We enjoyed our stay.

Partner

6/10

Pleasant

24 Feb 2018

Brandon

More like an service apartment than a hotel

Exceptionally bad service counter staff at check-in, playing with his hp whilst processing my check-in and ask me to wait! Location was quite tough to find for someone not familiar even with a GPS! Room was spacious esp for the 2 bedroom suite with own toilet and balcony, however the bed was quite hard and pillows quite thin. Buffet breakfast menu changes daily and taste not bad. Roof top swimming pool was small and dirty. Location is not within walking distance from jungcelyon mall and beach. Only friendly staffs are the cleaners! Will not recommend for people who don’t drive!

6/10

Pleasant

05 Feb 2018

filiz

In the heart of patong

It was cheap and we needed to stay for one night and it did the job

4/10

Poor

31 Jan 2018

Verified traveler

Waste of money

Considering this is one of the newest hotels in Patong the rooms were horrible and needed a lot of attention. The pool looks amazing in the photos, but when you see it is real life you can tell how strategically they were taken. The rooms had shower over bath but no curtain or door so the water went all over the bathroom! It was impossible to stop it flooding the floor and the sink and toilet. None of the TV Chanel’s were watchable as they were all fuzzy.

10/10

Exceptional

28 Jan 2018

roger

good location

Good value for money in an area of patong I like to stay

Partner

10/10

Exceptional

13 Jan 2018

Zhi Ting

Great stay!

Hotel does not provide any free shuttle anywhere. However they can arrange for you, 200baht for a taxi to areas around Patong but you can actually just walk to Patong, about 10 -15mins walk. In about 5mins towards patong, you will enter busy area of patong. Clean and spacious rooms, good service.

Partner

6/10

Pleasant

09 Jan 2018

Adri

The hotel was acceptable.
Even though it was about a ten minute walk to the beach it was still close amongst the shopping centre, street food market, stalls etc...
The family suite room was very spacious and clean.
The pool was nice but the surrounding was old , rusty and unattractive. There was an unnused bar and the one time that it was attended so that we could enjoy a beverage by the pool , it was the biggest disappointment. Not only it took a long time for our cocktails to arrive as they prepared it from somewhere else but there was no alcohol in it and the taste was disgusting. Expensive and undrinkable.
The most important thing that I wasn’t happy about was the receptionist poor level of English.
There was only one out of four that spoke a little bit even though we had to repeat several times to be understood.

4/10

Poor

22 Dec 2017

Sean

Good Location

Good location but allot of the basic stuff missing .
Rooms need allot of maintenance ,light bulbs blown , curtain liners missing . a good deep clean to the rooms should be performed each day , i think they just attend to the bathrooms and make up the bed . Balcony area totally ignored , glass is fillthy
Upstairs pool - broken loungers . there seems to be the facilities for an outdoor bar but it was never manned the whole two weeks
didnt book breakfast so cant comment

8/10

Excellent

02 Dec 2017

Verified traveler

4 star

very good

Family

8/10

Excellent

22 Nov 2017

Phillip

Ted2017

Very good

Family

4/10

Poor

16 Nov 2017

conorc

3 star not 4 star

after a second stay within the month (24 nights) the hotel not a good as it is on paper.
The room was big and the washing machine was great. The bathroom with a tub is nice, but at cost of a small shower.
The maintenance is poor at best..
- mattress is dirty with all sorts of stains... I guess that is the reason for mattress cover to hide the mess.
- Bed Linen isn't always clean... one day the sheets were dirtier than the old sheets.
- The pool area is untouched for years... unpainted and rusty metal. The concern I had was the wiring for the submerged lighting. To the untrained eye, the wires shouldn't be visible because of risk of someone pulling at them. also it looked like normal domestic wiring, I would have expected a special water type wiring.
- Car park is a pain... basement with a separate exit ramp to the entrance. Majority of the time the ramps are blocked by deliveries or pickups. As for motorbikes they tend to any ramp... a few near misses with motorbikes exiting via entrance at speed.

The staff come across as mechanical and cold... not a smile to be seen.

The star rating needs to be dropped to 3 stars at least.

8/10

Excellent

31 Oct 2017

Conor

Good hotel, but there are issues

Overall it's a good location with great business (restaurants, stores, etc.) within easy walking distance.
In general the staff are good, but if you move off script (ask for something out of the usual) they are confused and this leads to what the western world call boardline rude.
Breakfast is hit and miss depending on the guests... e.g. I put bread in the toaster twice and waited the aloted 2.5 minutes. When I went to retrieve the cooked toast it was gone and replaced with fresh bread. Another guest took it. The staff appear to have no interested in monitoring what the guests are doing.
The fact the hotel only has one small lift can be an issue. On a number of occasions staff took the lift instead of letting guests use it. Likewise some guests dont release that people are waiting and jump the queue... in full view of security standing beside the lift.
I would say the hotel has potential if the staff were trained a little better and the areas of the hotel that are run down were refreshed.

Partner

6/10

Pleasant

29 Oct 2017

Alvin

Reasonable Price

50/50 experience. There is good and bad. Dislike that they didn't change my room despite of my complaint of the room was really smelly.

10/10

Exceptional

28 Oct 2017

Peter

Family Holiday Phuket

The hotel was only walking distance to most places, the room was comfortable and the staff were amazing.
The breakfast buffet was wonderful and allot to offer.
Thanks to the staff at Ashlee Heights for a amazing holiday.

10/10

Exceptional

26 Oct 2017

Ng

recommended hotel

holiday with my parent and friend.Its nice hotel with good cleanliness , responsive staff and nice location & brekafast.

Family

8/10

Excellent

18 Oct 2017

TAI LEONG

the room is spacious but the Bed is Hard. location is ok

Family

2/10

Poor

16 Oct 2017

Jaclyn

Awful Management

Some of the hotel staff took advantage of my friends and I. They charged us way more money than our reservation stated and when we tried to argue it the manager basically told us we would not be able to stay at the hotel and we wouldn't get a refund. So obviously since we were halfway around the world and didn't have a choice so we paid the extra couple thousand baht. There was only one staff member that always actually trying to help us, the rest were just trying to rip us off and we're extremely rude about it. I would definitely recommend looking into another hotel in the area.

6/10

Pleasant

29 Aug 2017

Verified traveler

Good for what you pay.

Overall a great budget no frills hotel. Just a short walk from the main attractions of patong.
Don't expect any first class service here.
There are some small ad hoc issues such as poor taps in the bathroom spraying water all over the floor and yourself. There is no shower curtain and an extra small television.

4/10

Poor

25 Aug 2017

James

Avoid!

Very disappointed as I expected a nice stay however staff weren't very interested and only became interested when money came out! Black hair was filtered throughout my room, the washing machine didn't work properly and after calling and requested someone to look at it nothing happened. I booked a taxi 24hrs in advance to the airport at 6am for an early flight and paid for it then, nobody called the taxi and I had to wait 20 minutes for another taxi. I had a steak for dinner at the restaurant which was very badly cook I'm assuming left over microwaved! Never will recommend or stay at this hotel again!

8/10

Excellent

18 Aug 2017

David

Tired but well equiped Hotel in good location.

This hotel is a hotel of two sides. One side with a nice outlook and the other with no outlook that looks straight into the neighbouring hotel. If staying for a length of time make sure you book the deluxe or premier units. When we arrived the rooms we had booked were not available and were offered the cheaper rooms, but on firmly rejecting these, we were upgraded to premier units which we were more than happy with. Very roomy with washer/dryer and large fridge.
When we booked this hotel it was promoted as a brand new hotel, but it is actually an old hotel with some renovated areas.

8/10

Excellent

05 Aug 2017

Verified traveler

Had a very good stay in Ashlee heights. The staff was approachable. The room was very clean.

8/10

Excellent

14 Jul 2017

5x hols a year

Good stay

A nice hotel for the price. A 10 minute walk to the beach and just off the beaten track but plenty about within a few minutes walk.

8/10

Excellent

13 Jul 2017

Jess

Comfortable stay

Once we reach there, the security guard was good, he brought our luggage to room and talk to us make us feel comfortable . He even manage to help me talk to the taxi driver because of different language. The room is clean, we got a king bed and single bed as well , is spacious enough too. Overall is good! Breakfast not bad too, will come back again because of the price and service everything.

6/10

Pleasant

11 Jul 2017

Ats

Room and Balcony is Big

Complimentary Bottled water, coffee and tea is not refilled every day. Balcony is facing directly opposite another hotel balcony. Not really near to the beach.

Partner

8/10

Excellent

03 Jul 2017

Verified traveler

Was the perfect stay (apart from the shower door)

Everything about this hotel was perfect, friendliness of the staff was amazing although there was a slight language barrier, every problem we had was sorted or swiftly.

Room was a great size, especially for the price, with daily housekeeping which go out their way to help you! Only problem was the shower door which wouldn't stay closed (room 601), wasn't a problem a towel couldn't fix, just a slight inconvenience!

Overall a very nice stay and would 100% reccomend to all friends and family :)

8/10

Excellent

29 Jun 2017

Menglee

Satisfaction gained

Swimming pool is cool and the room is big and comfort enough. Staff are nice and helpful. Just that the elevator is quite slow. The location of the hotel is a bit far from Bangla Road and Banzaan market. However, satisfaction is gained ! A joyful trip :)

Family

8/10

Excellent

20 Jun 2017

Cassandra

good area, nice rooms but the bed was a bit too hard. I would go there again though

Partner

8/10

Excellent

15 Jun 2017

nicola

Never again

Felt like only English people in this hotel. Mainly Chinese, ordered room service twice two different orders both over priced and awful food. Be careful with room service also they will ask you to pay cash when they deliver to you and then at check out reception will charge you again! Also view room the roof top pool is nothing like pictures that they advertise with.

Partner

10/10

Exceptional

07 Jun 2017

Verified traveler

The stay was very pleasant. The facilities, comfort and experience was excellent. The view from our room wasn't that great (cant complain though considering the price). Overall an excellent hotel. I found it to be very inexpensive for the amenities and comfort provided.

10/10

Exceptional

04 Jun 2017

Alice

Positive and negative

The receptionist is very friendly, the service is good. Saw many negative reviews about this hotel regarding the pool towel. The room service clear 1 of our pool tower so we gotta ask for 1 more if not they will accuse us for stealing like the others. They even ask where is another towel, it's obviously the room service have to clean up. But who would want to steal their things since its not even a big hotel or those 5 stars. Overall the price is cheap, with bathtub and pool. Everything is good there except for the room service, for 2 days doesn't clean up for us. And doesn't clean properly too. Service I can say excellent and friendly.

Partner

4/10

Poor

27 May 2017

lil

Terrible staff

Lost my money after cleaning but staff dont care.
Room is okay but some light can not be used.
Hotel is far from sight seeing but free ride to jungcylon
However, it not even 3 stars it is very low quality hotel

10/10

Exceptional

25 May 2017

David Scott

Nice hotel close to food and shops

Nice room
Good view from the pool on top floor
Great staff always playing with my son
Room was always cleaned
5 minutes walk frpm major shopping centre
Close to 7/11 shops and close to fruit shops and food shops
We had a great time
Breakfast had abit of every thing was worth bit extra
All in all for the money can't go wrong close enough to everything

6/10

Pleasant

20 May 2017

Sharif

Decent hotel - Relaxing pool

Location wise it's pretty ideal. Just off the main road (Thanon Ratuthit Songroipi Rd) so you can actually sleep without the crazy nightlife disturbing your sleep. Very close to Patong beach (approx 10 mins walk). Loads of shops and food outlets nearby.

The hotel itself needs to be looked after and maintained much better (a refurb wouldn't be out of the equation). Cleanliness of rooms and furniture needs better care from the hotel staff/management. Beds could do with new mattresses as they seem to very close to being worn out. Majority of the hotel staff can't speak any English or at best a couple could only speak with very broken English so it can be hard to communicate especially in case of any emergency. However, the staff are all friendly.

I wouldn't classify the hotel as 4 star, I think 3 stars is more accurate. Again, decent place to stay, just slightly above average.

10/10

Exceptional

15 May 2017

Fernando

Great hotel! Very clean. The area isn't the best as far as views but overall the rooms are great

4/10

Poor

10 May 2017

adr

Shower not even warm... Wifi super slow

Won't stay here again the shower is not even warm we are trembling while bathing with kids some more... The wifi super slow and can't even be used... Worse experience ever...

10/10

Exceptional

06 May 2017

nurashikin

amazing stay

got a free upgrade from superior to premium room. staff was friendly and helped even with language barrier. close to alot of food and necessities. would definitely come back to stay here again when we come back. very inlove with this place.

6/10

Pleasant

05 May 2017

lakshmi

Outward appearance not appealing

Stay was ok, expected more facilities, was slightly disappointed, photos looks appealing but in actual nothing spectacular

6/10

Pleasant

01 May 2017

Koporo

Poor service. Unclean hotel. Great Location.

Of all the hotel staff we interacted with, only two were polite and helpful. Unfortunately none of them spoke great English but that's understandable. Hotel claimed online to have 3 pools but only had one on the roof which was poorly kept with fairly dirty water. The pool bar was non existent. Location was perfect, access to restaurants, beach and shopping centre. When the 'cleaned' our room they failed to actually CLEAN many times. Two nights in a row they made our bed without changing the sheets. Balcony door would not fully close, so insects came in at night and we were bitten many times. Buffet breakfast was poor when compared to the external restaurants we later visited. Water in bathroom was warm but never hot. Hotel claimed to have airport shuttle service but turned out not to be the case.

8/10

Excellent

26 Apr 2017

Adlina

Had a nice stay with Ashlee Heights

I love this hotel for its washing machine facilities, saved our trouble to send it to the laundry to somewhere else. Staffs there are very nice too. I had a fall in Phuket and asked if I can bring the breakfast porridge up to my room and they helped me scoop my porridge to bring up to my room. Never encountered a rude staff there at all. Room is also clean and exceptionally cozy. We are surprised that they have an umbrella in the room as well in case of rainy days. (We never encounter any within our trip to other places) The place is walkable to the nightlife street there. I am very happy with my stay. Only down side is the pool. It looks milky and dont appeal to us to swim in it :( please do something to it, i would love to go back there if we visit Patong again:)

6/10

Pleasant

26 Apr 2017

Verified traveler

Big rooms

The rooms were nice and big and accomodating. The room cleaning service could have been done better and more thorough. The service at reception was very convenient and helpful.

8/10

Excellent

17 Apr 2017

Verified traveler

Nice quiet hotel

This hotel is located near shopping market and nightlife area. Yet it's quiet in the room. It's great to stay here. The staff are all helpful and friendly. It's totally worth it for the price you paid.

10/10

Exceptional

15 Apr 2017

Sander

Nice hotel

Good location, good hotel for the price.
Service was amazing.

Partner

10/10

Exceptional

10 Apr 2017

Emmaline

Service Staff

Staff were friendly and helpful.

Family

10/10

Exceptional

30 Mar 2017

Wildflower

Chinatown

Near good eats, clean hotel, friendly and helpful staff.

4/10

Poor

30 Mar 2017

Azizur

Avoid at all costs!!! Misleading pics shown.

This hotel is very misleading with the pictures they have uploaded. In actual reality, the hotel is very rundown. There are stains on the lobby chairs, walls, you name it.

They first thing I noticed when I entered our room was how dirty everything was. Thankfully the sheets were clean but omg my bed was not even flat, it has broken springs so I could not sleep on it and got a back pain when I tried. I had to sleep on the sofa because of it!

Staff were always slow in responding to requests. We had no wifi on our floor (5th floor). The only good thing about this hotel was its location.

Save yourself from huge disappointment and please look elsewhere. They seriously need to renovate this hotel!

Family

6/10

Pleasant

22 Nov 2016

pmac

Rough hotel, but quiet location

Wouldn't stay again. Hotel isn't looked after very well. Bathroom door wouldn't close properly. Shower never ran hot and was inconsistent water flow. The rooms come with a washer dryer, but the dyer never worked. Lots of othe minor faults with the room that let the overall stay down.
On the plus side, location is good if you want to stay in the quieter end of Patong

6/10

Pleasant

20 Nov 2016

Mohammed

The only good thing is location

This hotel is only good because of it's location. If it wasn't for that then I would have never come here.
The breakfast was OK.
The room was good after they gave us the right room we booked.
Yellowish water poured right on my as I was taking a shower the first night. Which was disgusting but they fixed it. They said it was because they had many people using the water so it finished and I guess it was cleaning it self on my face: ( horrible experience. But they said it doesn't happen a lot. I only had this problem once.
If I go back to phuket I might choose this hotel or one near by because of it's location. It is near everything. Plus they,have free shuttle to the beach

Partner

10/10

Exceptional

02 Nov 2016

Ruchita

One among the best hotel

Fantastic

Partner

4/10

Poor

26 Oct 2016

Kav

not a 3 star hotel, be aware, not a great hotel

Warning to others thinking about staying here. The room was dirty, no clean towels. Bathroom was a mess.And top of that, the staff are reluctant to assist or provide service. for example, I called recipient 3 times to bring up my luggage, no one did, so as a father I had to go down and get myself for my baby. Thats my experience. Also this hotel keeps changing its name as well be aware.

10/10

Exceptional

03 Oct 2016

Nur Amirah Ayuni

Worth for superior room

Overall everything is prefect for a superior room just that tye floor need proper sweep.

Partner

8/10

Excellent

14 Aug 2016

Samuel

Wonderful room.

Fantastic experience however the internet connection is rather weak.

8/10

Excellent

11 Aug 2016

Rhonda

Excellent location

A wonderful hotel situated away from the noise of Patong whilst still only a short stroll from all the city has to offer. I'd definitely stay again!

10/10

Exceptional

25 Jul 2016

Verified traveler

Quiet hotel that is a 10 min walk from the beach

Arrived at the hotel and it looked quiet and small but decent. Got to the room and did not expect to have such an awesome room. Family suite was huge, very clean and pleasant looking. Room was cleaned properly everyday by the staff. Counter staff were also helpful and courteous, able to converse well in English. Absolutely nothing to complain about.

6/10

Pleasant

28 May 2016

A & S

the room is spacious but the air-con keeps breakdown.

6/10

Pleasant

15 May 2016

Verified traveler

The only reason we would not recommend this to our friends is because it has no Thai culture and believe they can find that at other hotels. Otherwise it was clean and beautifully presented hotel.

6/10

Pleasant

01 May 2016

AA

Very nice hotel but room was very humid. Maybe A/C wasn't working properly.

8/10

Excellent

30 Apr 2016

deepan

Nice hotel with worst staff

Pros: Hotel is close to beach and bangla street in patong. Nice breakfast.
U cant get anything better for this much amount.
Cons: staff is not supportive, not helpful, anything u ask them the answer is negative or i dnt knw.
THE HOTEL STAFF IS CHEAT THEY CHARGED ME FOR PEANUTS WITHOUT ME USING IT. Kindly check hotel aminities before check in.