Best Western Mountain View Inn

10/10

Exceptional

28 Apr 2026

Bobbie

We were pleasantly surprised. Although an older property, it's been nicely updated. Check in was easy. Room was quiet. Bed was very comfortable. Breakfast was simple but great quality.

Partner

4/10

Poor

25 Apr 2026

Trimonisha

The roomed wasn’t clean when we checked in. We told the front desk and they quickly rectified it. Glad I was only staying one night. I won’t use them again.

Friends_and_family Family

2/10

Poor

21 Apr 2026

sheila

We checked out the night before uninterested in staying through the night.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Jose

Clean room, great location, friendly staff.

Partner

10/10

Exceptional

18 Apr 2026

David

Clean large room. Excellent breakfast. Need more and brighter lighting in room.with all lamps on, the room lighting was still dim. Desk chair was terrible - very uncomfortable.

Pet

10/10

Exceptional

15 Apr 2026

Susan

Great place to stay. The handicap room was well designed and spacious.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Jason

Very clean room, friendly and helpful staff

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Diana

simple and enough.

8/10

Excellent

29 Mar 2026

melissa

Breakfast wasn’t great but the hotel was clean and the staff was really nice

6/10

Pleasant

24 Mar 2026

Brylie

Breakfast was the same 4 days in a row with zero change. The last day the dishes were dirty and there were no bowls put out until somebody asked because the people were busy chatting. Room was clean, staff was friendly.

Family_with_children

8/10

Excellent

21 Mar 2026

Renee

Older remodeled hotel but nice and clean with a friendly staff.

Family_with_children

10/10

Exceptional

21 Mar 2026

Shane

Friendly staff, clean rooms and an actual breakfast. Stayed for work. Over 3 weeks.
Will be staying again during the next phase

2/10

Poor

19 Mar 2026

Kelli

We were told we didn't have a reservation and they were full.why am I paying for nothing. This is really shady. I even tried to cancel after we were turned away and I gave sad face no room available and I still got charged

Pet

10/10

Exceptional

16 Mar 2026

Lara

Pet friendly and had a great breakfast selection with protein options.

Pet

10/10

Exceptional

14 Mar 2026

Danielle

Super comfy bed and good breakfast!

Partner

10/10

Exceptional

09 Mar 2026

Ann

Breakfast was very good. Desk person said he was forced to upgrade us to a two queen bed room because of our two small children but did not upcharge us. They also moved us to a new room because our neighbor was listening to the news loudly late at night and smelled like cigarettes. The property felt well kept and comfortable. Fyi no elevators, only stairs.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Kimberly

The bed was comfortable, the facilities were clean no weird smells. Staff was very nice. The whole experience was better than I expected, which is great. I’ll be back.

8/10

Excellent

04 Mar 2026

Tracie

Staff was friendly and professional upon arrival. Bed seemed smaller than a Queen, and room was small, but well equipped with lots of outlets. The shower looked new and was amazing. Big grassy area for the dogs was nice. Breakfast was great as normal at Best Westerns.

Partner

8/10

Excellent

02 Mar 2026

Lisa

Clean room and friendly staff.

Family

10/10

Exceptional

27 Feb 2026

kristy

Great location walkable. Room was nice clean breakfast was great. Only issue was the spa was lukewarm. Very disappointing.

Partner

10/10

Exceptional

21 Feb 2026

Nicholas

Staff was incredible!!

Self

8/10

Excellent

21 Feb 2026

Ashley

Good place to crash after a long day of driving. Everything was good, except the shower was dirty, did not look like it had been cleaned since the last person had showered.
Very friendly staff and pet friendly is a plus.

Partner

6/10

Pleasant

20 Feb 2026

Camelia

The walls were too thin and the door too much noise at night, especially in the morning when they’re preparing for breakfast

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Elizabeth

Comfortable beds and pillows. Refer in the room was great.

Partner

8/10

Excellent

18 Feb 2026

Gregory

Room was clean.

4/10

Poor

13 Feb 2026

Brody

Hotels.com lies about the rooms here. Inaccurate and deceptive information.

Friends_and_family Family

8/10

Excellent

05 Feb 2026

James

Clean room and courteous staff.

Partner

8/10

Excellent

24 Jan 2026

Ricky

The check in was fine the room was clean and large.

Business

4/10

Poor

17 Jan 2026

Leah

Room was fine. Remodeled bathroom door had to be lifted to move, very difficult. The hallways were dirty and smelled old and mildewy. Not a building that meets the best western standard.

Leisure Family

6/10

Pleasant

23 Dec 2025

Betsy

The breakfast was very limited and the sausage tasted like poop. My dogs wouldn't even eat it.

Partner

6/10

Pleasant

22 Dec 2025

Dennis

There was no elevator.

Leisure Family

2/10

Poor

17 Dec 2025

Ismajl

Very bad hotel

Business_and_leisure Family

6/10

Pleasant

03 Dec 2025

Kelsey

Pretty clean room, the microwave is ancient and hard to use… the photos definitely made it look nicer than it actually is. Breakfast starts later than when we have to check out so that was a big bummer….

Business Family

6/10

Pleasant

29 Nov 2025

Val

Room was clean and the bed was extremely comfortable

The location of the room was very noise and busy. Eight next to exit door and lots of road noise.

8/10

Excellent

17 Nov 2025

Trevor

Clean room helpful sraff

Friends_and_family Family

8/10

Excellent

17 Nov 2025

Luis

Ths staff was veey nice

Leisure Family_with_children

10/10

Exceptional

16 Nov 2025

Karen

Incredibly clean. Bed AND pillow were Amazingly comfortable. I slept 9 hours straight! Mercy at front made me she had just welcomed me home. She has a great future iin this industry.

Business Self

4/10

Poor

11 Nov 2025

J Terry

Room was cold ,someone was smoking pot out side our room and i felt very unhappy and unsafe. Although the staff was very pleasant.. i was very disappointed.. the hotel is pretty run down. No hot tub available.

Partner

6/10

Pleasant

31 Oct 2025

Brian

Air condiontoner was broken, noisy no cooling

bed smelled like urine

breakfast was good

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Barbara

Although for the most part it was a decent hotel, we got in at 2am and fell into bed. When i woke up at 6 to use the bathroom I was pulling the sheet up and thought I saw a bug. Nope, bloody dried booger on the sheets, and it wasn't mine. While they did apologize and changed the sheets on both beds, no compensation was offered at all. We're going back to the area in January and will not stay here again

10/10

Exceptional

25 Oct 2025

Joylyn

Room needs some TLC. Bed was squeaky, floor creaked, 7

8/10

Excellent

25 Oct 2025

Elijah

Staff is really nice.

6/10

Pleasant

24 Oct 2025

Judith

Room was spacious and neat, however, the air freshener was excessive. You could smell it before walking in. Otherwise it was ok

Leisure Pet

2/10

Poor

19 Oct 2025

Caretta D

This place is a hot mess for $200 + a night. It’s an old hotel no elevator. No buffet false advertising. It was dirty my telephone didn’t work, the barroom floor was cracked, the tub tile was dirty, the front desk lady had her kids running around at check in, a man was in my room suspiciously when I came into room. I will never pay $229 to say here again. I going to request my money back

Self

6/10

Pleasant

16 Oct 2025

Eileen

Room was fine, bed slept in a U shape, toilet is only 12” off the ground. No door on the closet. Stairwell was dirty & no elevator.

Friends_and_family Family

6/10

Pleasant

07 Oct 2025

Tracey

Quiet place to stay. Clean, comfortable, but basic. However, it suited our purpose for the weekend stay, and it's close to Provo. which was ideal.

Business_and_leisure Partner

4/10

Poor

05 Oct 2025

Mary Ann

Switch out chipped breaking toilet seat

Leisure Family

2/10

Poor

05 Oct 2025

Pavel

I don't recommend to stay in this hotel, not safe

In the morning i got cut tire ,

Friends_and_family Family

2/10

Poor

29 Sep 2025

Katherine

Absolutely the worst stay of my life. My husband and I stayed one night for our two year wedding anniversary. The room was dirty and the furniture was torn up. The bedding was full of hair and they refused to give us new bedding. The floor boards were sticking up to the point I tripped in the middle of the night. The management refused to refund us since we stayed the night. I was up until 12 trying to find another hotel but unfortunately everywhere was booked. I would never recommend for anyone to stay in this disgusting place. Hotels.com was no help either and refused to give us a refund for the stay. Won’t be using them again either.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Rodney

Beautiful setting. Room was nice. Staff was friendly.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Augustine

Excellent service from the people at the front desk. They went out of their way to help us with our pets. Very much appreciated.

Leisure Pet

2/10

Poor

22 Sep 2025

DAVID

You need to inspect this phisility.
The room was for handicap. The room smelled like some one had died in it!!
It smelled like someone had dedicated in the bed and they made a pore effort to cove the putrid smell
I left five minutes and checked out
I WANT MY MONEY BACK….
SHAME ON YOUR COMPANY

Leisure

8/10

Excellent

16 Sep 2025

Jodeen

Concern about air conditioner was addressed promptly & professionally by manager

Self

4/10

Poor

13 Sep 2025

Tanner Kelsey

Beds were comfy, Staff was pleasant. Place was dirty. Our room ac unit was squeaky and kept us up all night. The pool had moss growing in it. Thought it was just leaves at the bottom but nope. Legit algae. My daughter ended up with random skin lesions from getting into the pool, even though we got out immediately after finding the algae. Breakfast would’ve been decent had guests not been allowed to bring their dogs right up to the buffet counter while getting their food. Absolutely disgusting. Will never stay here again.

2/10

Poor

10 Sep 2025

Erick

We couldn’t stay for longer than 10 minutes because the smell of Pine-Sol was so strong. It gave us a headache.

Partner

4/10

Poor

06 Sep 2025

Dave

Just ok. Needs a serious spring cleaning and updating. Staff was great tho.

10/10

Exceptional

28 Aug 2025

Teresita

Excellent service at front desk, clean room and decent breakfast.

Leisure Partner

2/10

Poor

28 Aug 2025

sarah

Worst Hotel experience in my life at this place!
We ended up leaving after a little over 2 hours of being there unnerved and feeling unsafe.
Starting around 11pm someone above us was pacing back and forth with no breaks, which in itself was strange at that time of the night. No rugs or carpets did not help break the noise.
Front desk was moderately helpful. I could tell they were uncomfortable with the situation but weren't really doing anything to actually resolve the situation or make it easier for us. They apparently asked the person to stop but he denied making any noise and then proceeded to the same pacing which made us feel like there was something off about this situation. I asked front desk to come check but they didn't. No other rooms available, so it was stay awake all night feeling unnerved or leave. We ended up driving in the middle of the night and then paying for another hotel room (at a very high last minute rate).
I told front desk I would be asking for a refund but trying to talk with the manager was a 4 week long ordeal.
I had to call at least 8 times to get to speak to a manager (never called me back or gave an acknowledgement to my email) and in the end after discounting my account of the facts, she refused to give us a refund.
No accountability or sense of responsibility to their clients.
Obviously these were specific circumstances but it makes me wonder about the Best western customer support policies. Will stay away from their hotels from now on.

6/10

Pleasant

27 Aug 2025

Leotvilay

Outdated, old, and very dark but the price is a little higher

Leisure Family

10/10

Exceptional

26 Aug 2025

Anthony

Kandi at front desk late night was an absolute delight to work with.. property above expectations!

Business_and_leisure Partner

6/10

Pleasant

25 Aug 2025

Diana

Not as

Staff at night made me feel like I was a burden. The shower had to be cleaned. First time this happened since going to the Best Western in Springville, UT in the last 16 years

Business

10/10

Exceptional

23 Aug 2025

Daryl

Good place and a very fair price

Leisure Partner

10/10

Exceptional

22 Aug 2025

William

Good location very quiet and clean

Leisure Self

10/10

Exceptional

18 Aug 2025

Jazz

Loved our stay. Front desk desk was very helpful and pleasant. Rooms were clean. No carpets . Love that. Definitely be staying there again

Leisure Family

6/10

Pleasant

12 Aug 2025

Paula

outdated, no tub

Leisure Family

10/10

Exceptional

02 Aug 2025

james

Great

8/10

Excellent

02 Aug 2025

richard

Nice hotel. Pancakes out of order. Very nice to have real dishes and flatware in breakfast room.

Leisure Partner

10/10

Exceptional

02 Aug 2025

Jamie

The air conditioning in our room was not working when we checked in, but they immediately came and replaced it. The room was cool in no time.

Leisure Family_with_children

10/10

Exceptional

18 Jul 2025

Jeff

Perfect for what we needed. Clean and safe area.

Leisure Family

2/10

Poor

13 Jul 2025

Amos

The best part of our 3 night stay was Tim Hopkins, the breakfast cook, who seemed to be a one man show. Very polite, respectful and willing to stop everything to give one all his attention! Type of service that is very rare these days! If I had my business still, I would definitely hire him in a heartbeat. Unfortunately, I can’t say the same for the rest of our stay. Very strong odor of marijuana whole top floor, Loose shower head cover, broken lock and loose toilet seat (both fixed same day as check in), pulled out outlet, sliding shower door would not close without having to lift door up. Very worried heavy glass door would fall off hinges. Lastly and most disappointing was that our room was cleaned once out of our three night stay, and that was due to me having to ask and front desk man was not too nice about me asking. Will not stay at best western again.

Business_and_leisure Family_with_children

10/10

Exceptional

11 Jul 2025

Albert

Perfect place to stay

Leisure Friends

8/10

Excellent

11 Jul 2025

Lydia

Good

Good for overnight stay

Partner

8/10

Excellent

10 Jul 2025

Aimee

Staff is very friendly and accommodating. Gave my kids some glow sticks to play with in the pool so they can dive and have more fun in the pool.
Also, the guy in charge of the breakfast was AMAZING!! He let us come in right at close and he allowed us to sit down and finish our breakfast. I’ve never been in a hotel where they were so accommodating- kudos to you!! This made our stay!
I would’ve given higher stars, however the bathroom looked like it could’ve been nice with the tile arrangement but the finish grout (black) work was not easy on the eyes and it made the bathroom feel dirty. Other than that we had a nice stay.

Business Family

10/10

Exceptional

09 Jul 2025

Stacy

We were pleasantly surprised with our stay. The room was clean & spacious, the beds were comfortable & the hot tub was fantastic after driving all day.

Leisure Family

6/10

Pleasant

02 Jul 2025

Jessica

Nice place not being kept well

The room was more dirty than the cheaper rooms we had been staying in. One of the beds was rigged and was so loud it kept everyone up all night. There was a lot of bird poop in the pool area. The breakfast was very limited and Mr. Loafers at the front desk didn't seem to care about any of it. For the price I was surprised and disappointed in the stay overall.

Friends_and_family Family

4/10

Poor

29 Jun 2025

Bethany

Trash cans around the building were overflowing and smelled like rotting food. The entire interior of the building smelled bad. There were a couple rooms with doors left propped open and dozens of empty alcohol bottles laying around them, and a man walking in and out of one barefoot and shirtless (definitely didn't feel comfortable letting our teenage daughters leave our room alone). One employee's children were racing up and down the stairs while she worked. There's no elevator. The halls clearly hadn't been vacuumed in a long time. If we hadn't past the refund deadline, we would have gone somewhere else. I wish all the employees well and have no complaints about them personally, but as a hotel chain, this has changed our view of Best Westerns forever, and we're sharing our experience in case it helps future travelers as they seek a clean, safe place.

Business_and_leisure Family

4/10

Poor

23 Jun 2025

TABITHA

Carpets in hallway dirty, bathroom in our room was dirty… hair on the floor and tub was dirty. Fan/air in room so very loud no m matter what setting it was on. Did not get much rest.

Business Family

8/10

Excellent

23 Jun 2025

rachel

Checked in super late. Host was helpful and cooperative and fast checking me in.

Leisure Self

4/10

Poor

21 Jun 2025

Tabatha

The upkeep and cleanliness left much to be desired. Staff was decent, but stay was a bust.

Business_and_leisure Family_with_children

8/10

Excellent

21 Jun 2025

darrell d

good stay, had a little trouble getting a late check out but i did get it

Partner

6/10

Pleasant

18 Jun 2025

Hannah

The room was spacious however they put us in a room that was closest to the door to go outside. People were in and out starting at 6 am and it was very noisy.

Partner

4/10

Poor

16 Jun 2025

Victoria

The hotel in and of itself was OK for what we needed. However, we chose this hotel because it claimed to have a beautiful swimming pool and it was very very hot day. What we got was nothing like advertised and we couldn’t even use it which was very disappointing. I was also under the impression that this was in the low 100s per night assuming I was only gonna pay about 200 to 25 total instead I was charged $318. I’m not typically someone who complains about anything, but this was very disappointing.

Friends_and_family Family

2/10

Poor

16 Jun 2025

Zachary

Nasty, dirty smell of mold

Leisure Family_with_children

2/10

Poor

13 Jun 2025

Carson

Checked into our room. Animal hair was everywhere, on the floor, on the bed, in the sheets, human hair in the bathroom and on the toilet. Nasty.

10/10

Exceptional

11 Jun 2025

mary

We stayed 2 extra days and rhey eere super helpful and cleaned our room when we asked. I definitely will stay there again

Leisure Family_with_children

6/10

Pleasant

10 Jun 2025

Melinda

We stayed here because of location and availability of 3 separate beds. The hotel is tired. We were in 215 and the shower door was off track. The breakfast was adequate and had one of those pancake machines. Staff were friendly. Lots of trucks and doesn’t feel safe to walk in the area. There is nothing to walk to in the area anyway. Beds seemed clean. Halls felt really dark. So a decent place to sleep, but not linger.

Leisure Family

2/10

Poor

04 Jun 2025

Tammie

The facilities were broken and the manager was rude.

10/10

Exceptional

04 Jun 2025

Jenniffer

Comfortable bed and great breakfast!

Friends_and_family Family

2/10

Poor

28 May 2025

Elliot

While the staff were reasonably friendly at the property the rest of our stay was really poor. We were on the first floor next to the laundry room and this seemed to leave our room in an constantly humid state. Things seemed pretty run down and in need of repair/repainting. There were garbage cans near the property exit that went days without being emptied. Finally, to add insult to injury, our room had ants crawling into the bathroom as well as found in the main bedroom area.

Leisure Family_with_children

10/10

Exceptional

27 May 2025

Robert

Nice folks

Business

6/10

Pleasant

24 May 2025

Dennis

Why show they have a piil and hot tub when they are not useable

Leisure Family

10/10

Exceptional

21 May 2025

sheila

Nice clean room, checkin easy. great breakfast. Just stayed the night, passing thru on my way south. Was with a number of others, so we slept, ate breakfst and left. Can't comment on location, area around or any nearby options as we didn't access any thing other than the room and breakfast room.

10/10

Exceptional

18 May 2025

JOSEPH

Very nice , quiet, clean , friendly .
only bummer , swimming pool and jacuzzi was closed for season ( May )

Leisure Family

6/10

Pleasant

14 May 2025

Bruce

Had to go to front desk to get towels, tv video kept dropping off

2/10

Poor

13 May 2025

Brian

Don’t stay here!!!!!

Place was real bad. Broken pool and hot tub. Shower had mold. And the tv lost cable every 10 minutes!!! See attached pics

Business

8/10

Excellent

11 May 2025

Diane

First Utah trip

I was visiting as part of \"The Chosen\" background cast and had a great time. The staff was extremely helpful and friendly. My room was clean and nice. The room however was next to the side entrance and it was noisy at times. Other than that I had a great time.

Self

8/10

Excellent

04 May 2025

Spencer

The only thing I didn't like is that Expedia and/or the hotel didn't warn us that the pool was closed for maintenance. We found out at check in.

Leisure Pet

8/10

Excellent

30 Apr 2025

Larry

Comfortable renovated room